Lucent Technologies DEFINITY User Manual page 167

Troubleshooting
When launching PC Console, a
warning message indicates
" PassageWay not found."
The COM port is not
administered correctly, or the
PassageWay Adapter, 8411
telephone or CallMaster VI
telephone is not receiving power
or is not properly connected to
the switch.
Double-check your installation configuration,
and verify that all required connections are
correctly made. (Refer to the configuration
instructions and options detailed in
Chapter 1, " Installation." )
Verify that the COM port connection to the
PassageWay Adapter, 8411 telephone, or
CallMaster VI telephone is consistent with
the port identified in the System Parameters
folder of the System Administration window.
If it is not, either reconfigure the hardware, or
change the software settings to point to the
serial port actually connected to the
PassageWay Adapter, 8411 telephone, or
CallMaster VI telephone. Exit, then relaunch,
PC Console to effectuate this change.
Verify that the application is communicating
with the PassageWay Adapter, 8411
telephone, or CallMaster VI telephone. If you
are using a PassageWay Adapter, its green
LED should be steadily lighted. If you are
using an 8411 telephone, then button 10 on
the telephone should be steadily lighted. If
this is not the case, refer to the product' s
troubleshooting documentation to
troubleshoot this component.
Verify that the port, on the switch side, is
properly administered as an attendant
console.
Issue 2.5 October 1999 9
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