Lucent Technologies DEFINITY User Manual page 184

Troubleshooting
To busy verify a hunt group:
1. Click the Busy Verify feature button.
n
2. Click a Call icon
n
n
n
n
3. Using your keyboard, telephone keypad, Hundreds Group button and
Busy Lamp Field, dial the desired trunk group extension.
n
n
n
9-24
Issue 2.5 October 1999
If the call bar shows " OUT OF SERVICE" and reorder tone is
heard, this indicates either a trouble condition at the telephone,
or a telephone that was administered without hardware (not a
trouble condition). Click the Release icon
to release from the call, then report the out-of-service condition
to the appropriate personnel.
The Busy Verify feature button is displayed in white.
, or highlight an empty call bar and press F6.
A Release icon
You hear dial tone.
The background of the call bar changes to white.
The call bar assigns a letter identification (such as c= ) to the call.
The call bar displays the trunk group extension.
The number is dialed.
The Transfer , Hold
Conference icons are displayed on the call bar that is
associated with this call.
If the call bar shows " INVALID," and intercept tone is heard,
this indicates an invalid extension. Click the Release icon
or press F8 to release from the call, then try again.
If the call bar shows " TERMINATED," and ringback tone is
heard, this indicates the called extension is idle and ringing.
Verification was successful. Talk to the called party, or click
the Release icon
If the call bar shows " ALL MADE BUSY" and reorder tone is
heard, this indicates that all hunt groups members have
activated the Make Busy feature. Click the Release icon
or press F8 to release from the call, then try again
later.
is displayed on the call bar.
, Release
or press F8 to release from the call.
or press F8
and