Call Handling Area - Lucent Technologies DEFINITY User Manual

Understanding PC Console
To search for an entry in a PC Console directory, use the Search By box to
select the field name that corresponds to the type of search you want to perform.
In the box labeled Search For, type the string of text that you want PC Console
to locate. As you type, PC Console jumps to the first record that matches the
string you have entered thus far. Click to pick the record you want.
To close this window, click its Quit button.

Call Handling Area

To move quickly to the Call Handling area, press F5. This area of the screen
turns blue to indicate it is active. From the Call Handling area, you can answer,
place, hold, split, transfer, conference, and release calls.
The Call Handling area displays six " call bars," each providing information about
one phone call that you are currently handling.
Starting at the left, each call bar displays:
An Information icon
n
caller identification for that call.
The call' s hold cycle and holding-time, indicated in minutes and seconds.
n
The letter identification assigned to this call appearance. You will recognize
n
this as the standard call appearance on a hardware console.
A " notepad" area containing any temporary notes you have entered for this
n
call.
. You can click this icon at any time to retrieve the
Issue 2.5 October 1999
2-5