Lucent Technologies MERLIN LEGEND Release 5.0 System Planning Manual page 47

MERLIN LEGEND Communications System Release 5.0
System Planning 555-650-112
1 Before You Begin
Obtaining User Information
Table 1-3. Employee Communications Survey: Description of questions
Required Information
1. Types of lines/trunks
(outside lines) used
2. Calls covered by someone
else (sender)
3. Shares lines/telephone
numbers
4. Covers someone elses calls
(receiver)
5. Shares incoming calls
6. Frequency of use
7. Data needs
8. Use of account codes
9. Frequently dialed numbers Identifies useful numbers for the System Speed Dial list.
10. Picks up calls
11. View incoming caller
information
Description
Indicates toll-calling habits. In most cases, assigning a
button for each line/trunk is not necessary; the use of
Automatic Route Selection (Hybrid/PBX mode only)
ensures that the preferred line/trunk is selected.
Suggests that this employee should be assigned as a
sender in either an Individual or a Group Coverage
arrangement, particularly if calls are covered by someone
other than the operator.
Identifies Shared System Access buttons and/or common
personal line appearances.
Suggests assignment as a receiver in someone elses
Individual or Group Coverage arrangements.
Identifies calling group needs.
Identifies heavy and light telephone users. Heavy users
may benefit from additional System Access buttons
and/or an additional System Access Originate Only
button.
Identifies existing and potential data terminal and
personal computer users.
Identifies current account codes used for charge-back of
calls if there is a programmed Account Code button on
the telephone and if the system includes Call Accounting
System (CAS).
Identifies need for a Pickup group.
Identifies which telephone users need call screening
capabilities. This service may be part of the local
telephone companys services, if available, and must be
subscribed to.
Issue 1
June 1997
Page 1-11