Lucent Technologies MERLIN LEGEND Release 5.0 System Planning Manual page 171

MERLIN LEGEND Communications System Release 5.0
System Planning 555-650-112
4 Features
Group-Assigned Features
4. In the Extensions section of Form 7d, write the extension number of each
member of the group in the Ext. No. column and the name of the person or
location in the Person or Location column (see Form 2a).
5. In the Trunks/Pools table of Form 7d, for each line/trunk that is to ring
directly into the calling group, write the line/trunk or pool number (see Form
2c).
6. If assigning a calling group as backup for a QCC, under the Position Busy
Backup heading in the Queued Call Console section of Form 6a, Optional
Operator Features, check yes and write the extension number of the calling
group.
7. To record information for another calling group, repeat this procedure
beginning with Step 3; use a blank Form 7d for each group.
Calling Group Options
This section contains instructions for following calling group options:
Hunt Type
Primary and Secondary Delay Announcements
Message-Waiting Receiver
Calls-in-Queue Alarm Thresholds
External Alert for Calls-in-Queue Alarm
Overflow Coverage
Overflow Threshold
Overflow Threshold Time
Group Type
The order in which the system searches for available calling group members for
subsequent calls can be circular , linear , or according to which agent is most idle
and is called the hunt type . The circular setting searches for an available calling
group member starting with the extension after the last extension to receive a call.
The Most Idle setting distributes calls according to the most-idle queue. For some
applications, this hunt type is more efficient than the circular method, because it
takes into account the varying duration of calls. The Linear setting distributes calls
NOTE:
If a line/trunk is in a pool, the whole pool should be assigned. Also,
before adding to a calling group, you must first remove lines/trunks
from the QCC.
Issue 1
June 1997
Page 4-29