Lucent Technologies MERLIN LEGEND Release 5.0 System Planning Manual page 181

MERLIN LEGEND Communications System Release 5.0
System Planning 555-650-112
4 Features
System Features
Two SMDR report formats are available: the factory-set Basic format or the ISDN
format. The ISDN format is used when the business subscribes to the AT&T
INFO2 automatic number identification service (ANI). When the system is set for
ISDN format, the actual number dialed by the caller appears on the report. The
rest of the fields are identical to the Basic format.
The Talk Time option determines whether the SMDR report includes the talk-time
duration in the Talk field. Talk-time duration is the amount of time a calling group
agent spends on an incoming call. If SMDR is used with the MERLIN LEGEND
Reporter, the Talk Time option must be enabled. If SMDR is used with CAS or a
serial printer, talk-time duration must be disabled.
MERLIN LEGEND Reporter and CAS will not operate concurrently.
An asterisk (*) indicates an abandoned call. This occurs when the calling party
disconnects before a member of an Auto Login or Auto Logout calling group
answers, even if the call was answered elsewhere in the system (unless the call is
on a Loop Start facility that does not have reliable disconnect supervision).
NOTES:
1. For accurate reports, the system date must be set to the current date
when the system is installed. Be sure you checked the Yes box on Form
1 under Set System Date.
2. For systems where the majority of lines are PRI facilities, the SMDR Call
Length should be programmed for one second.
3. When SMDR is used with the MERLIN LEGEND Reporter, the settings
for Call Length and Calls Reported have no effect on SMDR reporting for
calling group calls.
Planning Form Instructions
In the SMDR Options section of Form 8a:
1. Under the Call Format heading, do one of the following:
Under the Call Length heading, do one of the following:
2.
To keep the factory-set format, check the Basic box.
To change the report format, check the ISDN box.
To keep the factory-set call length, check the 40 seconds box.
To change the factory-set call length, check the second box and
write the number of seconds (0 through 255) in the space provided.
Issue 1
June 1997
Page 4-39