Lucent Technologies MERLIN LEGEND Release 5.0 System Planning Manual page 161

MERLIN LEGEND Communications System Release 5.0
System Planning 555-650-112
4 Features
Operator Features
Position-Busy Backup
This section contains instructions to assign another telephone to receive calls
when all QCC operator consoles are in a position-busy state. Only a calling group
can be assigned as a backup for a QCC operator position. If a backup is not
designated, the system does not allow the last available operator position to go
into the position-busy state.
Planning Form Instructions
Under the Backup On heading on Form 6a, do one of the following:
To indicate that no backup is assigned, check the No box (factory setting).
To designate a backup, check the second box (the extension number of
the backup calling group will be completed later).
Operator Hold Timer
This section contains instructions to set the system to track the number of
seconds that callers are on hold at an operator console. When a caller is on hold
longer than the number of seconds programmed for the timer, the operator is
reminded by a single ring.
Planning Form Instructions
Under the Operator Hold Timer heading on Form 6a, do one of the following:
To keep the factory setting, check the 60 Seconds box (factory setting).
To change the factory setting, check the second box and write the number
of seconds (from 10 to 255 seconds) in the space provided.
Call Types
This section contains instructions to assign a QCC operator to receive certain
types of calls and to set the QCC queue priority level.
Planning Form Instructions
The Group Coverage Calls section on the back of Form 6a will be completed later
in this chapter.
Under the Call Types heading on Form 6a (page 2):
1. In the QCC Operator to Receive Calls column, for each call type, do one of
the following:
If QCC operators are not to receive the call type, write None.
If one or more QCC operators are to receive the call type, write any
combination of the extension number(s). See Form 2a or 5d.
Issue 1
June 1997
Page 4-19