Group Calling - Lucent Technologies MERLIN LEGEND Release 5.0 System Planning Manual

MERLIN LEGEND Communications System Release 5.0
System Planning 555-650-112
4 Features
Group-Assigned Features
6. If designating the QCC Queue as a receiver (Hybrid/PBX mode only), on
the Group Coverage Calls table on Form 6a (page 2):
a.
b.

Group Calling

This section contains instructions to group the telephones of people (such as
ticketing agents) who handle the same type of call. Through the Group Calling
feature, all telephones in the group are assigned to a single extension number
that is used by both inside and outside callers to reach the group. The individual
extension numbers of the telephones are still used by callers who need to reach a
specific member of the calling group.
NOTE: NOTE: NOTE:
The Extension Status feature must be set for the Group Calling/CMS
configuration (which is the default value) in order for calling groups to be
available. See the
details.
The system automatically reserves extension numbers 770 through 791 and 7920
through 7929 for calling groups (these may be changed). If operators with DSSs
need one-touch Group Calling, renumber the extensions that fall within the Page
button ranges.
If the system has AUDIX Voice Power/Fax Attendant System, certain extension
numbers are reserved as follows:
Calling groups can be part of the group assignment for Night Service as described
later in this chapter.
Write the extension(s) for the QCC operator position(s) to receive
the calls in the QCC Operator to Receive Calls column (see Form
2a).
Write the level for each coverage group's calls in the QCC Queue
Priority Level column. Assign a value of 1 (highest) through 7
(lowest); the factory setting is 4.
''Extension Status''
7924 Fax Response
7925 Voice Mail
7926 Call Answer
7927 Information Service
7928 Message Drop
770 Automated Attendant
4
instructions later in this chapter for
Issue 1
June 1997
Page 4-27