Capturing System Information And Sending It To Technical Support - D-Link DWS-1008 - AirPremier MobileLAN Switch Product Manual

5. Disable the option to decrypt 802.11 payloads. Because the AP always decrypts the data
before sending it to the observer, the observer does not need to perform any decryption.
In fact, if you leave decryption enabled on the observer, the payload data becomes
unreadable.
To disable the decryption option in Ethereal:
a. In the decode window, right-click on the IEEE 802.11 line.
b. Select Protocol Preferences to display the 802.11 Protocol Preferences dialog.
c. Click next to Ignore the WEP bit to deselect the option. This option is applicable
for any type of data encryption used by AP radios.
6. Enable the snoop filter on the AP, using the following command:
set snoop {filter-name | all} mode {enable [stop-after num-pkts] | disable}
7. Stop the Ethereal capture and view the monitored packets.
The source IP address of a monitored packet identifies the Distributed AP that copied the
packet's payload and sent it to the observer.
Capturing System Information and
Sending it to Technical Support
If you need help from D-link Technical Support to diagnose a system problem, you can make
troubleshooting the problem easier by providing the following:
• show tech-support output
• Core files
• Debug messages
• Description of the symptoms and network conditions when the problem occurred
The following sections show how to gather system information and send it to TAC.
D-Link DWS-1008 User Manual