Capturing System Information For Technical Support - D-Link DWS-1008 User Manual

DWS-1008 User's Manual
data before sending it to the observer, the observer does not need to perform any
decryption. In fact, if you leave decryption enabled on the observer, the payload
data becomes unreadable.
To disable the decryption option in Ethereal:
a. In the decode window, right-click on the IEEE 802.11 line.
b. Select Protocol Preferences to display the 802.11 Protocol Preferences
c. Click next to Ignore the WEP bit to deselect the option. This option is
6. Enable the snoop filter on the AP, using the following command:
set snoop {filter-name | all} mode {enable [stop-after num-pkts] | disable}
7. Stop the Ethereal capture and view the monitored packets. The source IP address
of a monitored packet identifies the Distributed AP that copied the packet's payload
and sent it to the observer.

Capturing System Information for Technical Support

For problems you cannot solve yourself, use the show tech-support command to generate
a report of your switch's configuration and status, which you can show to the D-link Technical
Support.
Displaying Technical Support Information
The show tech-support command combines a group of show commands to provide an
in-depth snapshot of the status of the switch. The output displays details about the system
image and configuration used after the last reboot, the version, ports, AAA settings, and other
configuration values, and the last 100 log messages.
Run this command before calling the D-Link Technical Support.
D-Link Systems, Inc.
dialog.
applicable for any type of data encryption used by AP radios.
Appendix A - Troubleshooting
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