Map 0400: Loss Of Console Communication - HP 316095-B21 - StorageWorks Edge Switch 2/24 Service Manual

Diagnostics
Did the Products View display and does the HAFM application appear operational?
NO YES
The problem is transient and the HAFM server (or customer-supplied server)
appears operational. Exit MAP.
Contact the next level of support. Exit MAP.

MAP 0400: Loss of Console Communication

This MAP describes fault isolation of the Ethernet communication link between a
switch and the HAFM server (or customer-supplied server), or between a switch and a
web browser PC running the EWS interface. Failure indicators include:
• At the Products View, a grey square at the alert panel and as the background to
the icon representing the switch reporting the problem.
• At the Hardware View, a grey square at the alert panel, a No Link status and
reason at the Edge-24 Status table, and no FRUs visible for the switch.
• At the web browser PC, A Page cannot be found, Unable to
locate the server, HTTP 404 - file not found, or other similar
message.
• Event codes recorded at the Edge Switch 2/24 Event Log or EWS Event Log.
When the logical connection between the switch and HAFM server (or
customer-supplied server) is initiated, it may take up to five minutes for the link to
activate at the Products View, and a green circle to appear at the alert panel and the
background to the icon representing the switch. This delay is normal.
CAUTION: Prior to servicing a switch or HAFM server (or customer-supplied server),
determine the Ethernet LAN configuration. Installation of switches and the server on a
public customer intranet can complicate problem determination and fault isolation.
1
Was an event code 430, 431, or 432 observed at the Edge Switch 2/24 Event Log or
at the EWS Event Log?
YES NO
Go to
2–44
step 3.
edge switch 2/24 service manual