HP 316095-B21 - StorageWorks Edge Switch 2/24 Service Manual

Fw 05.01.00 and sw 07.01.00 edge switch 2/24 service manual.
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hp StorageWorks
edge switch 2/24
Product Version: FW V05.01.00-24/HAFM SW V07.01.00-09
Second Edition (June 2003)
Part Number: AA-RTDXB-TE
This manual describes diagnostic procedures, repair procedures, and the removal and
replacement procedures for Field-Replaceable Units (FRUs) for the HP StorageWorks
Edge Switch 2/24.

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   Summary of Contents for HP 316095-B21 - StorageWorks Edge Switch 2/24

  • Page 1

    service manual hp StorageWorks edge switch 2/24 Product Version: FW V05.01.00-24/HAFM SW V07.01.00-09 Second Edition (June 2003) Part Number: AA-RTDXB-TE This manual describes diagnostic procedures, repair procedures, and the removal and replacement procedures for Field-Replaceable Units (FRUs) for the HP StorageWorks Edge Switch 2/24.

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    © Copyright 2002-2003 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

  • Page 3: Table Of Contents

    contents Contents About this Guide...........11 Overview.

  • Page 4: Table Of Contents

    Contents MAP 0400: Loss of Server Communication ........71 MAP 0500: FRU Failure Analysis.

  • Page 5: Table Of Contents

    Contents Clean Fiber-Optic Components ..........154 Power-On Procedure.

  • Page 6: Table Of Contents

    Contents Power Supply Events (200 through 299) ........244 Fan Module Events (300 through 399).

  • Page 7: Table Of Contents

    Contents 30 Hardware log ............133 31 Link Incident log .

  • Page 8: Table Of Contents

    Contents MAP 200: Event Codes ..........63 MAP 200: Byte 0 FRU Codes .

  • Page 9: Table Of Contents

    Contents 44 Event Code 140 ............240 45 Event Code 141 .

  • Page 10: Table Of Contents

    Contents 82 Event Code 510 ............262 83 Event Code 512 .

  • Page 11: Table Of Contents

    about this guide About this Guide This service manual provides information to help you: Monitor and troubleshoot the Edge Switch 2/24. About this Guide Perform procedures to isolate and resolve problems. Remove and replace Field Replaceable Units (FRUs). “About this Guide” topics include: Overview, page 12 Conventions, page 13 Rack...

  • Page 12: Intended Audience

    This book is intended for use by service technicians who are experienced with the following: Fibre Channel technology. StorageWorks Fibre Channel switches by Hewlett-Packard. Related Documentation For a list of corresponding documentation included with this product, see the Related Documents section of the HP StorageWorks Edge Switch Release Notes.

  • Page 13: About This Guide, Edge Switch 2/24 Service Manual

    About this Guide Conventions Conventions consist of the following: Document Conventions Text Symbols Equipment Symbols Document Conventions The document conventions included in Table 1 apply in most cases. Table 1: Document Conventions Element Convention Cross-reference links Blue text: Figure 1 Key and field names, menu items, Bold buttons, and dialog box titles...

  • Page 14: Equipment Symbols

    About this Guide Caution: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or data. Note: Text set off in this manner presents commentary, sidelights, or interesting points of information. Equipment Symbols The following equipment symbols may be found on hardware for which this guide pertains.

  • Page 15

    About this Guide Power supplies or systems marked with these symbols indicate the presence of multiple sources of power. WARNING: To reduce the risk of personal injury from electrical shock, remove all power cords to completely disconnect power from the power supplies and systems. Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely.

  • Page 16: Rack Stability

    About this Guide Rack Stability Rack stability protects personnel and equipment. To reduce the risk of personal injury or damage to the WARNING: equipment, be sure that: The leveling jacks are extended to the floor. The full weight of the rack rests on the leveling jacks. In single rack installations, the stabilizing feet are attached to the rack.

  • Page 17: Hp Technical Support, Hp Storage Website

    About this Guide Getting Help If you still have a question after reading this guide, contact an HP authorized service provider or access our website: http://www.hp.com. HP Technical Support Telephone numbers for worldwide technical support are listed on the following HP website: http://www.hp.com/support/.

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    About this Guide Edge Switch 2/24 Service Manual...

  • Page 19: General Information

    General Information The HP StorageWorks Edge Switch 2/24 provides dynamic switched connections between Fibre Channel servers and devices in a storage area network (SAN) environment. SANs introduce the concept of server-to-device networking and multi-switch fabrics, eliminate requirements for dedicated connections, and enable the enterprise to become data centric.

  • Page 20: Switch Description

    General Information Switch Description The Edge Switch 2/24 provides Fibre Channel connectivity through 24 generic mixed ports (GX_Ports). Switch ports operate at either 1.0625 or 2.125 gigabits per second (Gbps), and can be configured as: Fabric ports (F_Ports) to provide direct connectivity for up to 24 switched fabric devices.

  • Page 21

    General Information The Edge Switch 2/24 provides connectivity for devices manufactured by multiple original equipment manufacturers (OEMs). To determine if an OEM product can communicate through connections provided by the switch, or if communication restrictions apply, refer to the supporting publications for the product or contact your HP marketing representative.

  • Page 22: Maintenance Approach

    General Information Maintenance Approach Whenever possible, the maintenance approach instructs service personnel to perform fault isolation and repair procedures without degrading or interrupting operation of the switch, attached devices, or associated applications. Switch fault isolation begins when one or more of the following occur: System event information displays at the attached HAFM server, a remote workstation communicating with the HAFM server, or the embedded web server interface.

  • Page 23: Tools Supplied With The Switch

    General Information Tools and Test Equipment This section describes tools and test equipment that may be required to install, test, service, and verify operation of the switch and attached HAFM server. Tools Supplied with the Switch Tools are supplied with the switch or must be supplied by service personnel. Use of the tools may be required to perform one or more installation, test, service, or verification tasks.

  • Page 24: Tools Supplied By Service Personnel

    General Information Figure 4: Null modem cable Tools Supplied by Service Personnel The following tools are expected to be supplied by service personnel performing switch installation and maintenance actions. Use of the tools may be required to perform one or more installation, test, service, or verification tasks. Scissors or pocket knife–A sharp cutting edge (scissors or knife blade) may be required to cut the protective strapping when unpacking the switch, HAFM server, Ethernet hub, or replacement FRUs.

  • Page 25: Additional Information

    General Information Additional Information The following Edge Switch 2/24 documents provide additional information: For detailed information about Edge Switch 2/24 front and rear panel features, field replaceable units (FRUs), management options and operational features, installation, configuration and technical specifications, see the HP StorageWorks Edge Switch 2/24 Installation Guide.

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    General Information Edge Switch 2/24 Service Manual...

  • Page 27

    Diagnostics This chapter describes diagnostic procedures used by service representatives to isolate HP StorageWorks Edge Switch 2/24 problems or failures to the field-replaceable unit (FRU) level. The chapter specifically describes how to perform maintenance analysis procedures (MAPs). Edge Switch 2/24 Service Manual...

  • Page 28: Maintenance Analysis Procedures, Quick Start

    Diagnostics Maintenance Analysis Procedures Maintenance Analysis Procedures (MAPs) provide fault isolation and related service procedures. They are step-by-step procedures that prompt service personnel for information and describe a maintenance action. They provide information to interpret system events, isolate a switch failure to a single FRU, remove and replace the failed FRU, and verify switch operation.

  • Page 29

    Diagnostics Table 3: MAP Summary (Continued) Page MAP 0600: Port Failure and Link Incident Analysis page 92 MAP 0700: Fabric, ISL, and Segmented Port Problem page 107 Determination MAP 0800: Server Hardware Problem Determination page 120 Table 4 lists the event codes and the corresponding MAP references, providing a quick start reference if an event code is readily available.

  • Page 30

    Diagnostics Table 4: Event Codes and Associated Maintenance Action (Continued) Event Code Explanation Action E_Port is segmented. Go to MAP 0700: Fabric, ISL, and Segmented Port Problem Determination. Switch is isolated. Go to MAP 0700: Fabric, ISL, and Segmented Port Problem Determination.

  • Page 31: Event Codes And Associated Maintenance Action

    Diagnostics Table 4: Event Codes and Associated Maintenance Action (Continued) Event Code Explanation Action Cooling fan propeller failed. Go to MAP 0500: FRU Failure Analysis. Cooling fan propeller failed. Go to MAP 0500: FRU Failure Analysis. Cooling fan propeller failed. Go to MAP 0500: FRU Failure Analysis.

  • Page 32

    Diagnostics Table 4: Event Codes and Associated Maintenance Action (Continued) Event Code Explanation Action Non-recoverable Ethernet Go to MAP 0500: FRU Failure fault. Analysis. Embedded port hardware Go to MAP 0500: FRU Failure failed. Analysis. Embedded port anomaly No action required. detected.

  • Page 33

    Diagnostics Table 4: Event Codes and Associated Maintenance Action (Continued) Event Code Explanation Action Primitive sequence timeout. Go to MAP 0600: Port Failure and Link Incident Analysis. Invalid primitive sequence Go to MAP 0600: Port Failure and received for current link state. Link Incident Analysis.

  • Page 34

    Diagnostics — The operating system user name and password. These are required when prompted during any MAP or repair procedure that directs the server to be rebooted. — The user name, maintenance password, and server name. All are case sensitive and required when prompted at the HAFM Login dialog box. If performing fault isolation using the EWS interface, the administrator user name and password.

  • Page 35

    Diagnostics Are you at the HAFM server (or customer-supplied server)? Go to step 22 Did the HAFM server (or customer-supplied server) lock up or crash and: Display an application warning or error message, or Not display an application warning or error message, or Display a Dr.

  • Page 36

    Diagnostics Reboot the HAFM server PC and perform system diagnostics. 1. Click the Windows Start button. The Windows Workstation menu displays. 2. At the Windows Workstation menu, select Shut Down. The Shut Down Windows dialog box displays. 3. At the Shut Down Windows dialog box, select Shut down the Computer and click Yes to power off the PC.

  • Page 37: Products View

    Diagnostics Did the Products View display and does the HAFM application appear operational? An HAFM server (or customer-supplied server) hardware problem is indicated. Event codes are not recorded. Go to “MAP 0800: Server page 120 Hardware Problem Determination” on . Exit MAP. Inspect the alert indicators of each managed switch (or switch) at the top of the Products View.

  • Page 38

    Diagnostics Does the switch appear powered on? A power distribution problem is indicated. Go to step 21 to obtain event codes. If no event codes are found, go to “MAP 0100: Power page 54 Distribution Analysis” on . Exit MAP. At the switch, inspect the amber LED on the switch.

  • Page 39

    Diagnostics Do blinking red and yellow diamonds overlay FRU graphics? Failure of all installed FRUs is indicated. Go to step 21 to obtain event codes. If no event codes are found, go to “MAP 0700: Fabric, page 107 ISL, and Segmented Port Problem Determination”...

  • Page 40

    Diagnostics A green circle displays as the background to the icon representing the switch reporting the problem. Although the switch is operational, a minor problem may exist. Double-click the icon representing the switch reporting the problem. The Hardware View displays. At the Hardware View: Inspect the switch for a yellow triangle that overlays the FRU graphic and indicates FRU beaconing is enabled.

  • Page 41

    Diagnostics Inspect the port state and LED status for all ports with an attention indicator. 1. Double-click a port to open the Port Properties dialog box (Figure Figure 6: Port Properties dialog box 2. Inspect the Operational State field. Does the Operational State field display a Segmented E_Port message? Expansion port (E_Port) segmentation is indicated.

  • Page 42

    Diagnostics Figure 7: Link Incident log If a link incident occurred, the affected port number is listed with one of the following messages. Link interface incident - implicit incident. Link interface incident - bit-error threshold exceeded. Link failure - loss of signal or loss of synchronization.

  • Page 43: Link Incident Log

    Diagnostics Did one of the listed messages appear in the Link Incident Log? The switch appears operational. Exit MAP. A link incident problem is indicated. Go to step 21 to obtain event codes. If no event codes are found, go to “MAP 0700: Fabric, ISL, and Segmented Port page 107 Problem...

  • Page 44

    Diagnostics Is the power LED (green) at the switch front bezel illuminated? Go to step Is the switch connected to facility AC power and powered on? Go to step Connect the switch to facility AC power. Inspect the switch for indications of being powered on, such as: At the front bezel, an illuminated power LED (green) or system error LED (amber).

  • Page 45

    Diagnostics Inspect the switch for indications of being powered on, such as: At the front bezel, an illuminated power LED (green) or system error LED (amber). Audio emanations and airflow from cooling fans. Does the switch appear powered on? A power distribution problem is indicated. Go to step 21 to obtain event codes.

  • Page 46

    Diagnostics Was unit beaconing enabled because a switch failure or degradation was suspected? The switch appears operational. Exit MAP. Go to step Is the system error LED (amber) at the switch front bezel illuminated? The switch appears operational. Verify operation at the HAFM server (or customer-supplied server).

  • Page 47

    Diagnostics ® Are you at a PC with a Web browser (such as Netscape Navigator or Microsoft Internet Explorer) and an Internet connection to the switch reporting the problem. Go to step Is the Web browser PC powered on and communicating with the switch through the Internet connection? Go to step...

  • Page 48

    Diagnostics A Page cannot be found, Unable to locate the server, HTTP 404 - file not found, or other similar message displays. The message indicates the Web browser PC cannot communicate with the switch because: The switch-to-PC Internet link could not be established. AC power distribution in the switch failed, or AC power was disconnected.

  • Page 49

    Diagnostics A switch-to-PC Internet link problem (Internet too busy or IP address typed incorrectly) is indicated. 1. Wait approximately five minutes, then attempt to log in to the switch again. 2. At the Netsite field (Netscape Navigator) or Address field (Internet Explorer), type http://xxx.xxx.xxx.xxx, where xxx.xxx.xxx.xxx is the IP address of the switch (obtained in step...

  • Page 50

    Diagnostics Figure 9: View Panel (Port Properties) 2. Inspect the Beaconing and Operational State fields. Does the Beaconing field display an On message? Go to step Edge Switch 2/24 Service Manual...

  • Page 51: View Panel (port Properties)

    Diagnostics Port beaconing is enabled. 1. Consult the customer and next level of support to determine the reason port beaconing is enabled. 2. Disable port beaconing: a. At the View panel, select Operations at the left side of the panel. The Operations panel opens with the Port Beaconing page displayed.

  • Page 52

    Diagnostics Repeat step 43 through step 46 for each remaining Fibre Channel port for which a problem is suspected (ports 0 through 23). Is an problem indicated for any of the ports? Go to step 50 to obtain event codes. If no event codes are found, go to “MAP 0700: Fabric, ISL, and Segmented Port Problem page 107 Determination”...

  • Page 53

    Diagnostics Inspect the Status fields for switch FRUs. Does the field display a Failed message for any of the FRUs? The switch appears operational. Exit MAP. A FRU failure is indicated. Continue to the next step to obtain event codes. If no page 87 event codes are found, go to “MAP 0500: FRU Failure...

  • Page 54

    Diagnostics Figure 11: Monitor Panel (Log) 3. Record the event code, date, time, and severity (Informational, Minor, Major, or Severe). 4. Record all event codes that may relate to the reported problem. Were one or more event codes found? Go to Table Return to the MAP step that sent you here.

  • Page 55

    Diagnostics The link incident record provides the attached switch port number(s) and one or more of the following event codes and messages. Record all event codes that may relate to the reported problem. 581 - Link interface incident - implicit incident. 582 - Link interface incident - bit-error threshold exceeded.

  • Page 56

    Diagnostics Table 5: MAP 100: Event Codes Event Code Explanation Action Power supply AC voltage failure. Go to step Power supply DC voltage failure. Go to step Power supply thermal failure. Go to step Power supply false shutdown. Go to step A redundant power supply is disconnected from facility power, not properly installed, or has failed.

  • Page 57

    Diagnostics Ensure the indicated power supply is correctly installed and seated in the switch. If required, partially remove and reseat the power supply. Was a corrective action performed? Go to step Verify redundant power supply operation. 1. Inspect the power supply and verify all amber LEDs are extinguished. 2.

  • Page 58

    Diagnostics Have the customer inspect and verify that facility power is within specifications. These specifications are: One single-phase connection for each power supply. Input power between 90 and 264 VAC, and at least 15 amps. Input frequency between 47 and 63 Hz. Is facility power within specifications? Go to step...

  • Page 59

    Diagnostics 2. Ensure associated facility circuit breakers are on. If not, ask the customer to set the circuit breakers on. 3. Ensure the AC power cords are not damaged. If damaged, replace the cords. Continue. Inspect the switch for indications of being powered on, such as: At the front bezel, an illuminated power LED (green) or system error LED (amber).

  • Page 60

    Diagnostics Ensure both power supplies are correctly installed and seated in the switch. If required, partially remove and reseat the power supplies. Was a corrective action performed? Go to step Verify operation of both power supplies. 1. Inspect the power supplies and ensure all amber LEDs are extinguished. 2.

  • Page 61

    Diagnostics Did power cycling the switch solve the problem? The switch appears operational. Exit MAP. Is fault isolation being performed at the HAFM server (or customer-supplied server)? Fault isolation is being performed at the EWS interface. Go to step At the Hardware View, does a yellow triangle appear at the alert panel and a blinking red and yellow diamond (failed FRU indicator) appear to overlay a power supply graphic? A redundant power supply failed.

  • Page 62

    Diagnostics Ensure the switch reporting the problem is connected to facility AC power. Inspect the switch for indications of being powered on, such as: At the front bezel, an illuminated power LED (green) or system error LED (amber). Audio emanations and airflow from cooling fans. Does the switch appear powered on? Go to step...

  • Page 63

    Diagnostics Does the switch appear powered on? Go to step Analysis for an Ethernet link or a CTP failure is not described in this MAP. Go to “MAP 0000: Start MAP” on page 33. If this is the second time at this step, contact the next level of support.

  • Page 64

    Diagnostics Does the switch appear powered on? An AC power distribution problem is indicated, and analysis for the failure is not described in this MAP. Go to “MAP 0100: Power page 54 Distribution Analysis” on . Exit MAP. Was an event code 400, or 411, or 413 observed at the Edge Switch 2/24 Event Log or at the EWS Event Log? Analysis for the failure is not described in this MAP.

  • Page 65

    Diagnostics Table 7: MAP 200: Byte 0 FRU Codes Byte 0 Failed FRU Action CTP. Go to step Fan module. Go to step Power supply. Go to step A fan module failed POSTs (indicated by a 05 FRU code) and the power supply must be removed and replaced (See “RRP 2: Redundant Power Supply”...

  • Page 66

    Diagnostics POST/IPL diagnostics detected a firmware failure (as indicated by an event code 411) and performed an online dump. All Fibre Channel ports reset after the failure and devices momentarily log out, log in, and resume operation. Perform the data collection procedure and return the Zip disk to HP for analysis. Exit MAP.

  • Page 67

    Diagnostics Attempt to clear the problem by rebooting the HAFM server (or customer-supplied server) PC. 1. Click the Windows Start button. The Windows Workstation menu displays. 2. At the Windows Workstation menu, select Shut Down. The Shut Down Windows dialog box displays. 3.

  • Page 68: Hafm Login Dialog Box

    Diagnostics 6. At the HAFM Login dialog box, type a user name, password, and HAFM server name (obtained in “MAP 0000: Start MAP” on page 33, and all are case sensitive), and click Login. The application opens and the Products View displays.

  • Page 69

    Diagnostics Upgrade the downlevel HAFM application (“Install or Upgrade Software” on page 170). Did the software upgrade solve the problem? The HAFM server (or customer-supplied server) appears operational. Exit MAP. Contact the next level of support. Exit MAP. Did the Product Manager application display a window with the message Product Manager error 5001 or Product Manager error 5002? A Product Manager application error occurred.

  • Page 70

    Diagnostics Did the Product Manager application display a window with the message The data collection process failed? Go to step The data collection process failed. Retry the process using a new backup disk page 148 (“Collecting Maintenance Data” on Did the data collection process complete? Exit MAP.

  • Page 71

    Diagnostics Did the HAFM server (or customer-supplied server) crash and display a blue screen with the system dump file in hexadecimal format (blue screen of death)? The HAFM server (or customer-supplied server) appears operational. Exit MAP. Attempt to clear the problem by power cycling the HAFM server (or customer-supplied server) PC.

  • Page 72

    Diagnostics MAP 0400: Loss of Server Communication This MAP describes fault isolation of the Ethernet communication link between a switch and the HAFM server (or customer-supplied server), or between a switch and a Web browser PC running the EWS interface. Failure indicators include: At the Products View, a grey square at the alert panel and as the background to the icon representing the switch reporting the problem.

  • Page 73

    Diagnostics Table 8: MAP 400: Event Codes Event Code Explanation Action Excessive Ethernet transmit errors. Go to step Excessive Ethernet receive errors. Go to step Ethernet adapter reset. Go to step Is fault isolation being performed at the HAFM server (or customer-supplied server)? Fault isolation is being performed through the EWS interface.

  • Page 74

    Diagnostics Does the switch appear powered on? A power distribution problem is indicated. Go to “MAP 0100: Power page 54 Distribution Analysis” on . Exit MAP. At the switch, inspect the amber for the switch. Is the amber LED illuminated? Failure of the CTP is indicated.

  • Page 75

    Diagnostics Transmit or receive errors for a switch’s Ethernet adapter exceeded a threshold, the switch-to-server link was not connected, or the switch-to-server link timed out. A problem with the Ethernet cable, Ethernet hub or hubs, or other LAN-attached device is indicated. Verify the switch is connected to the HAFM server (or customer-supplied server) through one or more Ethernet hubs.

  • Page 76

    Diagnostics 1 2 x Switch set to MDIX (in) M D IX M D I 1 2 x Switch set to MDI (out) M D IX M D I 1 2 x Switch set to MDIX (in) Figure 14: Ethernet hubs, daisy-chained Note: To check two hubs, use step 1...

  • Page 77

    Diagnostics Verify operation of the Ethernet hub or hubs. Inspect each hub for indications of being powered on, such as: Green Power LED illuminated. Green Status LEDs illuminated. Is a hub failure indicated? Go to step Remove and replace the Ethernet hub. Refer to the supporting documentation shipped with the hub for instructions.

  • Page 78

    Diagnostics The Ethernet adapter on the switch CTP reset in response to an error. The connection to the HAFM server (or customer-supplied server) terminated briefly, then recovered upon reset. Perform the data collection procedure and return the Zip disk to HP for analysis. Exit MAP.

  • Page 79

    Diagnostics An instance of the HAFM application is open at another HAFM server (or customer-supplied server) and communicating with the switch (duplicate session). Notify the customer and either: Power off the HAFM server (or customer-supplied server) running the second instance of the application, or Configure the HAFM server (or customer-supplied server) running the second instance of the application as a client workstation.

  • Page 80

    Diagnostics Figure 15: Microsoft TCP/IP Properties dialog box Continue. Configure the HAFM server (or customer-supplied server) reporting the Duplicate Session communication problem as a client. 1. At the Products View, click Logout/Exit and select Logout. The HAFM Login dialog box displays. 2.

  • Page 81

    Diagnostics Did the HAFM server (or customer-supplied server) reconfigure as a client and did the Ethernet connection recover? The switch-to-server connection is restored and the second HAFM server (or customer-supplied server) appears operational as a client. Exit MAP. Contact the next level of support. Exit MAP. The IP address defining the switch to the HAFM application is incorrect or unknown and must be verified.

  • Page 82

    Diagnostics Figure 16: New Connection dialog box 6. Type Edge-32 in the Name field. Click OK. The Connect To dialog box displays. Figure 17: Connect To dialog box 7. Ensure the Connect using field displays COM1 or COM2 (depending on the serial communication port connection to the switch) and click OK.

  • Page 83

    Diagnostics 115200 Figure 18: Port Settings tab 8. Configure the Port Settings parameters as follows: Bits per second - 115200. Data bits - 8. Parity - None. Stop bits - 1. Flow control - Hardware. When the parameters are set, click OK. The HyperTerminal window displays.

  • Page 84

    Diagnostics Figure 19: Hyperteminal window 11. Record the switch IP address. 12. Select Exit from the File pull-down menu to close the HyperTerminal application. The following message box displays: Figure 20: Disconnect message box 13. Click Yes. The following message box displays: Figure 21: Save Session message 14.

  • Page 85

    Diagnostics Define the switch’s correct IP address to the HAFM server (or customer-supplied server). 1. At the Products View, right-click the icon with the grey square representing the switch reporting the problem. A pop-up menu displays. 2. Select Modify. The Modify Network Address dialog box displays (Figure 22).

  • Page 86

    Diagnostics Did the IP address below the switch icon change to the new entry and did the Ethernet connection recover? The switch-to-server connection is restored and appears operational. Exit MAP. The product at the configured IP address is not an HP managed product. Notify the customer of the problem.

  • Page 87

    Diagnostics Ensure the switch reporting the problem is connected to facility AC power. Inspect the switch for indications of being powered on, such as: At the front bezel, an illuminated green power LED or amber system error LED. Audio emanations and airflow from cooling fans. Does the switch appear powered on? A power distribution problem is indicated.

  • Page 88

    Diagnostics Does the EWS interface appear operational with the View panel displayed? The switch-to-EWS PC connection is restored and appears operational. Exit MAP. Failure of the switch Ethernet port is indicated. Go to “MAP 0500: FRU Failure page 87 Analysis” on .

  • Page 89

    Diagnostics Table 10: MAP 500: Event Codes Event Code Explanation Action Cooling fan propeller failed. Go to step Cooling fan propeller failed. Go to step Cooling fan propeller failed. Go to step Cooling fan propeller failed. Go to step Cooling fan propeller failed. Go to step Cooling fan propeller failed.

  • Page 90

    Diagnostics One or more cooling fans failed, and one or both power supplies must be removed and replaced (See “RRP 2: Redundant Power Supply” on page 179). If one or more fans in a module are operating, do not remove the power supply unless the replacement is immediately available.

  • Page 91

    Diagnostics At the Hardware View, does a grey square appear at the alert panel, a No Link status appear at the Edge-24 Status table, and graphical FRUs appear uninstalled? A green circle displays at the alert panel and the switch appears operational.

  • Page 92

    Diagnostics A Page cannot be found, Unable to locate the server, HTTP 404 - file not found, or other similar message displays. The message indicates the Web browser PC cannot communicate with the switch because: The switch-to-PC Internet link could not be established. AC power distribution in the switch failed, or AC power was disconnected.

  • Page 93

    Diagnostics Inspect fan module operational states at the EWS interface. 1. At the View panel, click the FRU Properties tab. The View panel (FRU Properties tab) displays. 2. Inspect the Status fields for both power supplies. Does the Status field display a Failed message for either fan module? A fan module failure is indicated.

  • Page 94

    Diagnostics A link incident message recorded in the Link Incident Log or Port Properties dialog box. A link incident event code recorded at the console of an OSI server attached to the switch reporting the problem. Was an event code 080, 081, 504, 505, 506, 507, 512, 514, or 802 observed at the HAFM Event Log or at the EWS Event Log? Go to step...

  • Page 95: Map 600: Event Codes

    Diagnostics Table 11: MAP 600: Event Codes (Continued) Event Code Explanation Action Not operational primitive sequence Go to step received. Primitive sequence timeout. Go to step Invalid primitive sequence received for Go to step current link state. Is fault isolation being performed at the switch? Fault isolation is being performed at the HAFM server (or customer-supplied server) or EWS interface.

  • Page 96

    Diagnostics Did optical transceiver replacement solve the problem? The switch appears operational. Exit MAP. Is fault isolation being performed at the HAFM server (or customer-supplied server)? Fault isolation is being performed at the EWS interface. Go to step Does a blinking red and yellow diamond (failed FRU indicator) appear adjacent to a Fibre Channel port graphic at the Hardware View? A port failure is indicated.

  • Page 97

    Diagnostics Table 12 lists LED and port operational state combinations and associated MAP 0600 (or other) steps that describe fault isolation procedures. Table 12: Port Operational and LED States Operational Green Amber State Action Offline Go to step Go to step Operational Testing...

  • Page 98

    Diagnostics Link failure - invalid primitive sequence received for the current link state. Did one of the listed messages appear in the Link Incident Log? The switch appears operational. Exit MAP. Go to step A Fibre Channel port failed an internal or external loopback test. 1.

  • Page 99

    Diagnostics Was port beaconing enabled because port failure or degradation was suspected? The switch appears operational. Exit MAP. Go to step The port has an invalid attachment. The information in the Port Properties dialog box specifies the reason (Table 13). Table 13: Port Properties, Invalid Attachment Reasons and Actions Reason Action...

  • Page 100

    Diagnostics 4. Click Activate to save the configuration information and close the window. Did reconfiguring the port type solve the problem? The switch appears operational. Exit MAP. Contact the next level of support. Exit MAP. The switch is configured for Open Fabric mode but the switch or switch at the other end of the ISL is not configured to Open Fabric mode, or switch is connected to a non-HP switch and the interop mode is set to Homogeneous Fabric mode.

  • Page 101

    Diagnostics 3. Select the operating mode as follows: a. Select the Interop Mode radio button to set the switch to open systems operating mode, then select Homogeneous Fabric 1.0 or Open Fabric 1.0 from the Interop Mode list box. b. Select the Homogeneous Fabric option if the switch is fabric-attached only to other HP switches or switches that are also operating in Homogeneous Fabric 1.0 mode.

  • Page 102

    Diagnostics The WWN entered to configure port binding for this port is not valid, or a nickname was used that was not configured for the attached device in the Product Manager. From the Hardware View, click Node List. Note the Port WWN column. This is the 8-byte (16-digit) World Wide Name (WWN) assigned to the port or Fibre Channel interface installed on the attached device.

  • Page 103

    Diagnostics Inspect and service the host bus adapters (HBAs), as necessary. Did service of the HBAs solve the problem? Exit MAP. Contact the next level of support. Exit MAP. The switch and attached device are performing a Fibre Channel link reset. This is a transient state.

  • Page 104

    Diagnostics 3. Select the This port (n) only radio button (where n is the port number) and click OK. The link incident clears. 4. Monitor port operation for approximately five minutes. Did the link incident recur? The problem is transient and the Fibre Channel link and switch appear operational.

  • Page 105

    Diagnostics Clean fiber-optic connectors on the jumper cable. 1. Notify the customer the port will be blocked. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the port and sets the attached device offline. 2. Block the port (“Block and Unblock Ports”...

  • Page 106

    Diagnostics Did the link incident recur? The attached device, Fibre Channel link, and switch appear operational. Exit MAP. Contact the next level of support. Exit MAP. The switch port reporting the problem is causing the recurrent link incident. The recurring link incident indicates port degradation and a possible pending failure. Go to step 6.

  • Page 107

    Diagnostics Does the switch appear powered on? Analysis for an Ethernet link, AC power distribution, or CTP failure is not described in this MAP. Go to “MAP 0000: Start MAP” on page 33. If this is the second time at this step, contact the next level of support.

  • Page 108

    Diagnostics Install an SFP optical transceiver in the port receptacle (“RRP 1: SFP Optical Transceiver” on page 175). 1. This procedure is concurrent and can be performed while switch power is on. 2. Verify the location of the failed port. 3.

  • Page 109

    Diagnostics Table 15: MAP 600: Event Codes Event Code Explanation Action Login server database invalid. Go to step Name server database invalid. Go to step Management server database invalid. Go to step Management server internal error. Go to step Fabric controller database invalid. Go to step Maximum interswitch hop count exceeded.

  • Page 110

    Diagnostics Does the Operational State field indicate Segmented E_Port? Analysis for other link incident is not described in this MAP. Go to page 92 “MAP 0600: Port Failure and Link Incident Analysis” on Exit MAP. Inspect the Segmentation Reason field at the Port Properties dialog box. Table 16 lists port segmentation reasons and associated steps that describe fault isolation procedures.

  • Page 111

    Diagnostics A minor error occurred that caused the management server database to be re-initialized to an empty state. As a result, a disruptive server logout and login occurred for all attached devices. The following list explains the errors. Event code 051 - The management server database failed CRC validation. Event code 052 - An internal operating error was detected by the management server subsystem.

  • Page 112

    Diagnostics As indicated by an event code 063, the fabric controller software detected a fabric element (switch or switch) in a multiswitch fabric that has more than 32 ISLs attached. Fibre Channel frames may be lost or routed in loops because of potential fabric routing problems.

  • Page 113: Byte 4, Segmentation Reasons And Actions

    Diagnostics Table 17: Byte 4, Segmentation Reasons and Actions (Continued) Byte 4 Segmentation Reason Action Build fabric protocol error. Go to step No principal switch. Go to step No response from attached switch. Go to step ELP retransmission failure timeout. Go to step As indicated by an event code 072, a switch E_Port is connected to an...

  • Page 114

    Diagnostics Did the operating parameter change solve the problem and did both switches join through the ISL to form a fabric? The switch, associated ISL, and multiswitch fabric appear operational. Exit MAP. Contact the next level of support. Exit MAP. A switch E_Port segmented because two fabric elements had duplicate domain IDs.

  • Page 115

    Diagnostics A switch E_Port segmented because two switches had incompatible zoning configurations. An identical zone name is recognized in the active zone set for both switches, but the zones contain different members. 1. Work with the system administrator to determine the desired zone name change for one of the affected switches.

  • Page 116

    Diagnostics Figure 25: Zone Set View 5. Inspect zone names in the active zone set to determine the incompatible name. 6. Modify the incompatible zone name as directed by the customer: a. Click Configure and select Zoning Library. The Zoning Library dialog box displays.

  • Page 117

    Diagnostics e. In the left pane of the Fabric View window, select the fabric containing the zone name that was changed. Click the Zone Set tab. Verify that the message area below the Active Zone Set contains the message “The active zone set does not currently match the configured zone set.”...

  • Page 118

    Diagnostics Initial program load (IPL) the switch (“IML, IPL or Reset the Switch” on page 157). Did the IPL solve the problem and did both switches join through the ISL to form a fabric? The switch, associated ISL, and multiswitch fabric appear operational.

  • Page 119

    Diagnostics Did the switch priority change solve the problem and did both switches join through the ISL to form a fabric? The switch, associated ISL, and multiswitch fabric appear operational. Exit MAP. Contact the next level of support. Exit MAP. A switch E_Port segmented (at an operational switch) because a response to a verification check indicates an attached switch is not operational.

  • Page 120

    Diagnostics Does the EWS interface appear operational? Analysis for an Ethernet link, AC power distribution, or CTP failure is not described in this MAP. Go to MAP 0000: Start MAP” on page 33. If this is the second time at this step, contact the next level of support.

  • Page 121

    Diagnostics MAP 0800: Server Hardware Problem Determination This MAP describes isolation of hardware-related problems with the HAFM server (or customer-supplied server) platform. Although this MAP provides high-level fault isolation instructions, refer to the documentation provided with the server for detailed problem determination and resolution. The MAP provides high-level fault isolation instructions only.

  • Page 122

    Diagnostics Figure 26: Windows Task Manager dialog box Does the computer have sufficient memory? A memory upgrade is required. Inform the customer of the problem and contact the next level of support. Exit MAP. Reboot the server and perform system diagnostics. 1.

  • Page 123

    Diagnostics 4. Wait approximately 30 seconds and power on the server. After POSTs complete, the Welcome to Windows (Windows) or Begin Logon (Windows NT) dialog box displays. 5. Simultaneously press Ctrl, Alt, and Delete to display the Log On to Windows (Windows) or Logon Information (Windows NT) dialog box.

  • Page 124

    Diagnostics Reboot the server. 1. Click the Windows Start button at the lower left corner of the desktop. The Windows or Windows NT Workstation menu displays. 2. At the menu, select Shut Down. The Shut Down Windows dialog box displays. 3.

  • Page 125

    Diagnostics Re-install the HAFM application. Refer to “Install or Upgrade Software” on page 170. Did the HAFM application install and open successfully? The server appears operational. Exit MAP. Advise the customer and next level of support that the server hard drive should be restored to its original factory configuration.

  • Page 126

    Diagnostics Edge Switch 2/24 Service Manual...

  • Page 127: Repair Information

    Repair Information This chapter describes the repair and repair-related procedures for the HP StorageWorks Edge Switch 2/24, and associated field-replaceable units (FRUs). These procedures are described: Obtaining log information at the HP StorageWorks HA-Fabric Manager (HAFM) server. Obtaining and interpreting port diagnostic and performance data, and performing port diagnostic loopback tests.

  • Page 128: Factory Defaults

    Repair Information Factory Defaults Table 19 lists the defaults for the passwords, and IP, subnet, and gateway addresses. Table 19: Factory-Set Defaults Item Default Customer password password Maintenance password level-2 IP address 10.1.1.10 Subnet mask 255.0.0.0 Gateway address 0.0.0.0 Edge Switch 2/24 Service Manual...

  • Page 129: Procedural Notes

    Repair Information Procedural Notes Note: HAFM and Product Manager screens in this manual may not match the screens on your server and workstation. The title bars have been removed and the fields may contain data that does not match the data seen on your system. The following procedural notes are referenced in applicable repair procedures.

  • Page 130: Using Log Information

    Repair Information Using Log Information The HAFM and switch product manager provide access to ten logs that provide information for administration, operation, and maintenance personnel. Each log stores up to 1,000 entries. The most recent entry appears at the top of a log. If a log is full, a new entry overwrites the oldest entry.

  • Page 131: Hafm Event Log, Hafm Event Log

    Repair Information HAFM Event Log The HAFM Event Log (Figure 27) displays events or error conditions recorded by the HAFM services application. Entries reflect the status of the application and managed switches. Information associated with a call-home failure is intended for maintenance personnel to fault isolate the problem (such as modem failure or no dial tone), while information provided in all other entries is generally intended for use by third-level support personnel to isolate more significant problems.

  • Page 132: Product Status Log, Product Status Log

    Repair Information Session Log The Session Log displays a session (login and logout) history for the HAFM server, including the date and time, user name, and network address of each session. This information is useful for system administrators and users. To open the Session Log, select Session Log from the Logs menu on the navigation control panel.

  • Page 133: Edge Switch 2/24 Audit Log

    Repair Information To ensure recently-created events appear in the log, periodically refresh the log display. This is important when inspecting the log to verify a repair procedure. To refresh the log, click Refresh. Fabric Log The Fabric Log reflects the time and nature of significant changes in the managed fabric.

  • Page 134: Switch Event Log

    Repair Information Edge Switch 2/24 Event Log The switch Event Log (Figure 29) displays a history of events for the switch, such as system events, degraded operation, FRU failures, FRU removals and replacements, port problems, Fibre Channel link incidents, and HAFM server-to-switch communication problems.

  • Page 135: Refresh The Event Log, Clear The Event Log, Hardware Log

    Repair Information Note: Three cooling fans are integrated in each power supply. Cooling fans are not FRUs. A failed cooling fan requires replacement of the power supply. Event Data–up to 32 bytes of supplementary event data (if available for the event) in hexadecimal format.

  • Page 136: Link Incident Log

    Repair Information The log contains the following columns: Date/Time–the date and time the FRU was inserted or removed. FRU–an acronym representing the FRU type or non-FRU element. The acronyms are: A failed — CTP–control processor (CTP) card. The CTP card is not a FRU. CTP card requires replacement of the switch —...

  • Page 137

    Repair Information Figure 31: Link Incident log The log contains the following columns: Date/Time–the date and time the link incident occurred. Port–the port number that reported the link incident (0 through 23). Link Incident–a brief description of the link incident. Problem descriptions include: —...

  • Page 138: Refresh The Link Incident Log, Clear The Link Incident Log, Threshold Alert Log

    Repair Information Refresh the Link Incident Log To ensure that recently-created link incidents appear in the Link Incident Log, periodically refresh the log display. To refresh the log, click Refresh at the bottom of the log window. Clear the Link Incident Log To ensure that the Link Incident Log is up to date and not filled with archived incidents, periodically clear the log display.

  • Page 139: Open Trunking Log

    Repair Information The log contains the following columns: Date/Time–Date and time stamp for when the alert occurred. Name–Name for the alert as configured through the Configure Threshold Alerts dialog box. Port–Port number where the alert occurred. Type–The type of alert: transmit (TX) or receive (RX). Utilization %–Percent usage of traffic capacity.

  • Page 140: Performing Port Diagnostics, Port Leds

    Repair Information Performing Port Diagnostics Fibre channel port diagnostics are performed at the switch and Product Manager application. These diagnostics include: Inspecting port LEDs at the switch front panel or emulated port LEDs at the HAFM Hardware View. Inspecting parameters at the HAFM server (Edge Switch 2/24 Product Manager application).

  • Page 141: Port Operational States

    Repair Information Table 20: Port Operational States Port Blue/Green Amber Alert State Symbol Description Online On or None An attached device is connected to the Blinking switch and ready to communicate, or is communicating through the switch with other attached devices. If the port remains online at 1.0625 Gbps, the blue/green LED illuminates green.

  • Page 142

    Repair Information Table 20: Port Operational States (Continued) Port Blue/Green Amber Alert State Symbol Description No Light None No signal (light) is received at the switch port. This is a normal condition when there is no cable attached to the port or when the attached device is powered off.

  • Page 143: Hardware View

    Repair Information Hardware View The Hardware View (Figure 33) displays a representation of, and associated information about, a specified switch. This information is useful to maintenance personnel for port-specific fault isolation and repair verification, link incidents, and port segmentation problems. Information accessible from the Hardware View includes: Port operational state information from the Port Properties dialog box (Figure...

  • Page 144: Port Properties Dialog Box

    Repair Information To view the properties for a port, the port connector to open the Port Properties dialog box (Figure 34). Figure 34: Port Properties dialog box Refer to the HP StorageWorks Edge Switch 2/24 Product Manager User Guide for an explanation of the Hardware View and Port Properties dialog box. Edge Switch 2/24 Service Manual...

  • Page 145: Performance View

    Repair Information Performance View The Performance View (Figure 35) displays statistical information about the performance of the ports. The information is useful for isolating port problems. To open the Performance View from the Hardware View, select Performance from the View menu on the navigation control panel. Figure 35: Performance View Refer to the HP StorageWorks Edge Switch 2/24 Product Manager User Guide for an explanation of the Performance View.

  • Page 146: Perform Loopback Tests

    Repair Information Perform Loopback Tests This section describes procedures to perform an: Internal loopback test–An internal loopback test checks internal port, serializer, and deserializer circuitry and checks for the presence of an optical transceiver, but does not check fiber-optic components of the installed transceiver.

  • Page 147: Port Diagnostics Dialog Box

    Repair Information 7. At the Diagnostics Test list box, select Internal Loopback. Figure 36: Port Diagnostics dialog box 8. Click Next. The message Press START TEST to begin diagnostics displays, and the Next button changes to a Start Test button. 9.

  • Page 148

    Repair Information 12. Reset the port: a. At the Hardware View, right-click the port graphic. A pop-up menu displays. b. Select the Reset Port option. A message box displays, indicating a link reset operation will occur. c. Click OK. The port resets. 13.

  • Page 149

    Repair Information 9. At the Diagnostics Test list box, select the External Loopback option. 10. Click Next. At the Port Diagnostics dialog box, the message Loopback plug(s) must be installed on ports being diagnosed displays. 11. Verify a loopback plug is installed and click Next. The message Press START TEST to begin diagnostics displays, and the Next button changes to a Start Test button.

  • Page 150: Save Data Collection Dialog Box

    Repair Information Collecting Maintenance Data When the switch operational firmware detects a critical error, the switch automatically copies the contents of dynamic random access memory (DRAM) to a dump area in FLASH memory on the CTP card, then transfers (through the Ethernet connection) the captured dump file from FLASH memory to the HAFM server hard drive.

  • Page 151: Data Collection Status Dialog Box

    7. Click Close to close the dialog box. 8. Remove the backup disk with the newly-collected maintenance data from the HAFM server backup drive. Return the backup disk to Hewlett-Packard for failure analysis. 9. To ensure the backup application operates normally, replace the original backup disk in the HAFM server backup drive.

  • Page 152: Set Online Warning Dialog Box

    Repair Information Set the Switch Online or Offline This section describes procedures to set the switch online or offline. These operating states are described as follows: Online–when the switch is set online, an attached device can log in to the switch if the port is not blocked.

  • Page 153: Set Offline Warning Dialog Box

    Repair Information Set Offline State To set the switch offline: 1. Notify the customer the switch is to be set offline. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the switch and sets attached devices offline. 2. At the HAFM server, open the HAFM application. The Product View displays.

  • Page 154: Block A Port, Block Port Dialog Box

    Repair Information Block and Unblock Ports This section describes procedures to block or unblock the switch Fibre Channel ports. Blocking a port prevents the attached device or fabric switch from communicating. A blocked port continuously transmits the offline sequence (OLS). Note: When a port is blocked, the operation of an attached Fibre Channel device is disrupted.

  • Page 155: Unblock A Port, Unblock Port Dialog Box

    Repair Information 6. Click OK. The following occur to indicate the port is blocked (and offline): — The emulated green LED associated with the port extinguishes at the Hardware View. — The green LED associated with the port extinguishes at the switch. —...

  • Page 156: Clean Fiber-optic Components, Clean Fiber-optic Components

    Repair Information Clean Fiber-Optic Components Perform this procedure as directed in this publication and when connecting or disconnecting fiber-optic cables from port optical transceivers (if necessary). To clean fiber-optic components: 1. Obtain the appropriate tools (portable can of oil-free compressed air and alcohol pads) from the fiber-optic cleaning kit.

  • Page 157

    Ensure power cord(s) are available to connect the switch to facility power. WARNING: A Hewlett-Packard-supplied power cord is provided for each switch power supply. To prevent electric shock when connecting the switch to primary facility power, use only the supplied power cord(s), and ensure the facility power receptacle is the correct type, supplies the required voltage, and is properly grounded.

  • Page 158: Power-off Procedure

    Repair Information Power-Off Procedure To power-off the switch: 1. Notify the customer the switch is to be powered off. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the switch and sets attached devices offline. 2. Set the switch offline (“Set Offline State”...

  • Page 159: Iml, Ipl Or Reset The Switch

    Repair Information IML, IPL or Reset the Switch This section describes procedures to IML, IPL, or reset the Edge Switch 2/24. An IML or reset is performed at the switch front panel using the IML/RESET button. An IPL is performed from the HAFM server (Product Manager application). The EWS interface does not provide an IML, IPL, or switch reset function.

  • Page 160: Switch Iml, Switch Ipl

    Repair Information Switch IML To IML the switch from the front panel: 1. Press and hold the IML/RESET button until the amber ERR LED blinks at twice the unit beaoning rate (approximately three seconds). 2. Release the button to IML the switch. During the IML, the switch-to-HAFM server Ethernet link drops momentarily and the following occur at the Hardware View: —...

  • Page 161: Switch Reset

    Repair Information Switch Reset To reset the switch from the front panel: 1. Press and hold the IML/RESET button for approximately ten seconds. — After holding the button for three seconds, the amber ERR LED blinks at twice the unit beaoning rate. —...

  • Page 162: Determine A Switch Firmware Version, Firmware Library Dialog Box

    Repair Information Manage Firmware Versions Firmware is the internal operating code stored in FLASH memory on the the switch’s CTP card. Up to eight versions can be stored on the HAFM server hard drive and made available for download to a switch. Service personnel can perform the following firmware management tasks: Determine the firmware version active on a switch.

  • Page 163: Add A Firmware Version

    Repair Information Add a Firmware Version The firmware version shipped with the switch is provided on the Edge Switch 2/24 documentation kit CD. Subsequent firmware versions for upgrading the switch are provided to customers through the HP website. Note: When adding a firmware version, follow all the instructions in the release notes that accompany the firmware version.

  • Page 164: Firmware Library Dialog Box, New Firmware Version Dialog Box

    Repair Information 4. At the navigation control panel, select Firmware Library from the Maintenance menu. The Firmware Library dialog box displays. Figure 45: Firmware Library dialog box 5. Click New. The New Firmware Version dialog box displays. Figure 46: New Firmware Version dialog box 6.

  • Page 165: Download A Firmware Version To A Switch, Firmware Description Dialog Box

    Repair Information The New Firmware Description dialog box displays. Figure 47: Firmware Description dialog box 7. Enter a description (up to 24 characters) for the new firmware version and click OK. The description should include the installation date and text that uniquely identify the firmware version.

  • Page 166: Send Firmware Confirmation Dialog Box

    Repair Information 3. Before downloading firmware version XX.YY.ZZ to a switch, ensure version XX.YY.ZZ or higher of the HAFM application is running on the HAFM server. a. Select About from the Help menu. The About dialog box displays the HAFM application version. Click OK to close the dialog box. b.

  • Page 167: Send Firmware Complete Message

    Repair Information This message remains as the progress bar continues to travel across the dialog box. The bar progresses to 100% when the last file is transmitted to the CTP card. The switch then performs an IPL, during which the switch-to-HAFM server link drops momentarily and the following occur at the Product Manager application: —...

  • Page 168: Manage Configuration Data, Back Up The Configuration, Backup And Restore Configuration Dialog Box

    Repair Information Manage Configuration Data The Product Manager application provides maintenance options to back up, restore, or reset the configuration file stored in nonvolatile random-access memory (NV-RAM) on the switch CTP card. Configuration data in the file include: Switch identification data. Port configuration data.

  • Page 169: Restore The Configuration, Backup And Restore Configuration Dialog Box, Restore Complete Message

    Repair Information Restore the Configuration To restore the switch configuration file from the HAFM server: 1. Notify the customer that the switch is to be set offline. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the switch and sets attached devices offline.

  • Page 170: Reset Configuration Data

    Repair Information Reset Configuration Data Note: This procedure resets the switch IP address to the default of 10.1.1.10 and may disrupt server-to-switch communication. All optional features are disabled. To reset the switch data to the factory default settings: 1. Notify the customer the switch is to be set offline. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the switch and sets attached devices offline.

  • Page 171: Modify Network Address Dialog Box, Product Delete Confirmation Message

    Repair Information b. The icon representing the reset switch displays a grey square in the background, indicating switch is not communicating with the HAFM server. Right-click the icon. A pop-up menu displays. c. Select the Modify option. The Modify Network Address dialog box displays.

  • Page 172: Install Or Upgrade Software, Windows Run Dialog Box

    The HAFM application shipped with the switch is provided on the HAFM Applications CD-ROM. Subsequent software versions for upgrading the switch are provided to customers through the HAFM Applications CD-ROM or through Hewlett-Packard’s home page. Note: When installing or upgrading a software version, follow all procedural information in the release notes or instructions that accompany the software version.

  • Page 173: Hafm Install Dialog Box

    Repair Information 6. Click OK. A series of message boxes appear as the InstallAnywhere third-party application prepares to install the HAFM application software, followed by the HAFM dialog box. Figure 57: HAFM Install dialog box 7. Follow the online instructions for the InstallAnywhere program. Click Next, Install, or Done as appropriate.

  • Page 174

    Repair Information Note: If required, obtain the user name, password, and HAFM server name from the customer or next level of support. Edge Switch 2/24 Service Manual...

  • Page 175: Fru Removal And Replacement

    FRU Removal and Replacement This chapter describes the removal and replacement procedures (RRPs) for the HP StorageWorks Edge Switch 2/24 field-replaceable units (FRUs). Do not remove a FRU until a failure is isolated to that FRU. If fault isolation was not performed, “MAP 0000: Start MAP”...

  • Page 176: Procedural Notes

    FRU Removal and Replacement Procedural Notes Note the following: 1. Read the removal and replacement procedures (RRPs) for that FRU before removing the FRU. 2. Follow all WARNING and CAUTION statements and statements in the preface of this manual. 3. After completing a FRU replacement, clear the event code reporting the failure and the event code reporting the recovery from the switch Event Log (at the HAFM server).

  • Page 177: Remove And Replace Frus, Rrp 1: Sfp Optical Transceiver, Tools Required, Concurrent Frus

    FRU Removal and Replacement Remove and Replace FRUs This section describes procedures to remove and replace concurrent switch FRUs, along with tools required to perform each procedure. Concurrent FRUs are removed and replaced while the switch is powered on and operational. Table 21 lists concurrent FRUs that are removed and replaced while the switch is powered on and operational.

  • Page 178: Removal

    FRU Removal and Replacement Removal To remove an SFP optical transceiver: 1. Notify the customer that the port with the defective transceiver will be blocked. Ensure the customer’s system administrator sets the attached device offline. 2. Identify the defective port transceiver from: —...

  • Page 179: Replacement

    FRU Removal and Replacement Replacement To replace an SFP optical transceiver: 1. Remove the replacement transceiver from its packaging. 2. Insert the transceiver into the port receptacle, then engage the locking mechanism by rotating the wire locking bale up or down 90 degrees. 3.

  • Page 180

    FRU Removal and Replacement 7. Perform one of the following to verify port operation: If at a Web browser connected to the EWS interface, open the Switch tab at the View panel and: a. Ensure no amber LEDs illuminate that indicate a port failure. b.

  • Page 181: Rrp 2: Redundant Power Supply, Removal

    FRU Removal and Replacement RRP 2: Redundant Power Supply Use the following procedures to remove or replace a redundant power supply (with internal cooling fans) from the rear of the switch chassis. Removal To remove a redundant power supply: 1. Identify the defective power supply from: —...

  • Page 182: Redundant Power Supply Removal And Replacement

    FRU Removal and Replacement Figure 58: Redundant power supply removal and replacement 4. Perform one of the following to inspect the Event Log. Note that multiple events appear because the power supply contains three internal cooling fans. If at a Web browser connected to the EWS interface, click the Log tab at the Monitor panel.

  • Page 183

    FRU Removal and Replacement Replacement To replace a redundant power supply: 1. Remove the replacement power supply from its shipping container. 2. Inspect the rear of the power supply for bent or broken connector pins that may have been damaged during shipping. If any pins are damaged, obtain a new power supply.

  • Page 184

    FRU Removal and Replacement If at the HAFM server, open the Hardware View, click Logs, and select Event Log. The Event Log displays. Ensure the following event codes appear. If the event codes do not appear, go to “MAP 0000: Start MAP”...

  • Page 185: Illustrated Parts Breakdown

    Illustrated Parts Breakdown This chapter provides an illustrated parts breakdown for the HP StorageWorks Edge Switch 2/24 field-replaceable units (FRUs). Exploded-view assembly drawings are provided for: • Front-accessible FRUs. • Rear-accessible FRUs. • Miscellaneous parts. Exploded-view illustrations portray the switch disassembly sequence. Illustrated FRUs are numerically keyed to associated tabular parts lists.

  • Page 186: Front-accessible Frus, Front-accessible Frus, Front-accessible Fru Parts List

    Illustrated Parts Breakdown Front-Accessible FRUs The front-accessible switch FRUs are illustrated and described in Figure 59 Table 22. The table includes reference numbers to the figure, part numbers, descriptions, and quantities. Figure 59: Front-accessible FRUs Table 22: Front-Accessible FRU Parts List Ref.

  • Page 187: Rear-accessible Frus, Rear-accessible Frus, Rear-accessible Fru Parts List

    Illustrated Parts Breakdown Rear-Accessible FRUs The rear-accessible switch FRUs are illustrated and described in Figure 60 Table 23. The table includes reference numbers to the figure, part numbers, descriptions, and quantities. Figure 60: Rear-accessible FRUs Table 23: Rear-Accessible FRU Parts List Ref.

  • Page 188: Miscellaneous Parts

    Illustrated Parts Breakdown Miscellaneous Parts Table 24 is a list of miscellaneous parts. Table 24: Miscellaneous Parts Part Number Description Qty. 254145-001 Plug, loopback, LC connector, multimode, 50/125 micron (#1148) 254146-001 Plug, loopback, LC connector, singlemode, 9/125 micron (#1149) 254144-001 Cable, null modem, DB9F-DB9F connector 254143-001 Cable, Ethernet, 10-foot...

  • Page 189

    Messages This appendix lists information and error messages that appear in pop-up message boxes at the HP StorageWorks HA-Fabric Manager (HAFM) application and the Edge Switch 2/24 Product Manager application. Edge Switch 2/24 Service Manual...

  • Page 190: Hafm Application Messages

    Messages HAFM Application Messages This section lists HAFM application information and error messages in alphabetical order. Table 25: HAFM application messages Message Description Action A zone must have at When creating a new Add one or more zone least one zone zone, one or more members to the new zone.

  • Page 191

    Messages Table 25: HAFM application messages (Continued) Message Description Action Are you sure you want The selected zone set Click Yes to overwrite or No to to overwrite this zone will be overwritten in cancel. set? the zoning library. Are you sure you want All members will be Click Yes to delete the members to remove all members...

  • Page 192

    Messages Table 25: HAFM application messages (Continued) Message Description Action Cannot display route. The user cannot show Enable the default zone or Device is not a the route for a device activate the zone for the device member of a zone in that is not a member of before attempting to show the the active zone set.

  • Page 193

    Messages Table 25: HAFM application messages (Continued) Message Description Action Cannot modify The selected product Verify the HAFM product. cannot be modified. server-to-product link is up. If the link is up, the HAFM server may be busy. Another Product Manager instance may be open.

  • Page 194

    Messages Table 25: HAFM application messages (Continued) Message Description Action Connection to HAFM The connection to the Log in to the HAFM server server lost. remote HAFM server again through the HAFM Login was lost. dialog box. Connection to HAFM The HAFM application Start the HAFM application to server lost.

  • Page 195

    Messages Table 25: HAFM application messages (Continued) Message Description Action Duplicate name in Every name in the Modify (to make it unique) or zoning configuration. zoning library must be delete the duplicate name. All zone and zone set unique. names must be unique. Duplicate nickname in Duplicate nicknames Modify the selected nickname...

  • Page 196

    Messages Table 25: HAFM application messages (Continued) Message Description Action Error deleting zone The HAFM application Try the operation again. If the set. encountered an problem persists, contact the internal error. next level of support. Error reading log file. The HAFM application Try the operation again.

  • Page 197

    Messages Table 25: HAFM application messages (Continued) Message Description Action HAFM management An HAFM A workstation can have only session is already management session is one active HAFM management active from this open and active at this session. workstation. workstation. HAFM error <error The HAFM application Contact the next level of...

  • Page 198

    Messages Table 25: HAFM application messages (Continued) Message Description Action Invalid name. One of the following Select a valid name and retry invalid names was the operation. used: CON, AUX, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, LPT9, NUL, or PRN.

  • Page 199

    Messages Table 25: HAFM application messages (Continued) Message Description Action Invalid request. Three conditions result Select the action that is in this message: appropriate to the activity that caused the error: The user tried to add or modify a Network address: Specify product from a unique network (IP) Product View and...

  • Page 200

    Messages Table 25: HAFM application messages (Continued) Message Description Action Invalid World-Wide The specified Retry the operation using a Name or nickname. world-wide name valid WWN or nickname. format is invalid. The valid format is eight two-digit hexadecimal numbers separated by colons (xx:xx:xx:xx:xx:xx:xx: xx).

  • Page 201

    Messages Table 25: HAFM application messages (Continued) Message Description Action No Product Managers No Director or Edge Install the appropriate Product installed. Switch Product Manager to this workstation. Manager application is installed on this workstation. No routing No information is Select a different route and information available.

  • Page 202

    Messages Table 25: HAFM application messages (Continued) Message Description Action Only attached nodes Users cannot display Change the add criteria to Add can be displayed in unused ports when by Port. this mode. adding ports by world-wide name. Password and Entries in the Enter the password and confirmation don’t...

  • Page 203

    Messages Table 25: HAFM application messages (Continued) Message Description Action SNMP trap address If an SNMP community Enter a corresponding SNMP not defined. name is defined, a trap recipient address. corresponding SNMP trap recipient address must also be defined. The Administrator user The Administrator user Informational message only-no cannot be deleted.

  • Page 204

    Messages Table 25: HAFM application messages (Continued) Message Description Action The maximum number The maximum number Close a Product Manager of open products has of open products session (existing open product) already been reached. allowed was reached. before opening a new session. The maximum number The number of Delete an existing product...

  • Page 205

    Messages Table 25: HAFM application messages (Continued) Message Description Action The maximum number The maximum number Delete an existing zone before of zones allowed has of zones that can be adding a new zone. already been defined was reached. configured. The maximum number The maximum number Delete an existing zone set...

  • Page 206

    Messages Table 25: HAFM application messages (Continued) Message Description Action This network address The specified IP Consult with the customer’s has already been address was assigned network administrator to assigned. and configured. A determine a new IP address to unique address must be assigned and configured.

  • Page 207

    Messages Table 25: HAFM application messages (Continued) Message Description Action You do not have a The HAFM application Download a compatible compatible version of version running on the version of the HAFM the HAFM server HAFM server differs application to the remote software.

  • Page 208

    Messages Table 25: HAFM application messages (Continued) Message Description Action Zones configured with While in Open Fabric Informational message only–no port numbers are mode, zones action is required. ignored in Open configured using port Fabric Mode. numbers are enforced through world-wide names.

  • Page 209: Product Manager Messages

    Messages Product Manager Messages This section lists Edge Switch 2/24 Product Manager application information and error messages in alphabetical order. Table 26: Edge Switch 2/24 Product Manager Messages Message Description Action Activating this Confirmation to activate Click Yes to confirm configuration will a new address activating the new address...

  • Page 210

    Messages Table 26: Edge Switch 2/24 Product Manager Messages (Continued) Message Description Action Cannot disable Switch User attempted to You must either disable Binding while Enterprise disable switch binding Enterprise Fabric Mode Fabric Mode is active through the Switch using the Enterprise Fabric and the switch is Online.

  • Page 211

    Messages Table 26: Edge Switch 2/24 Product Manager Messages (Continued) Message Description Action Cannot enable Open Enterprise Fabric mode Perform either of the Trunking while is active and the switch following steps: Enterprise Fabric Mode is online and user is Disable Enterprise is active and the switch is attempting to enable...

  • Page 212

    Messages Table 26: Edge Switch 2/24 Product Manager Messages (Continued) Message Description Action Cannot retrieve Diagnostics results Retry the operation later. If diagnostics results. cannot be retrieved. The the condition persists, link is down or busy. contact support personnel. Cannot retrieve Information for the port Retry the operation later.

  • Page 213

    Messages Table 26: Edge Switch 2/24 Product Manager Messages (Continued) Message Description Action Cannot save SNMP SNMP configuration Retry the operation later. If configuration. cannot be saved. The the condition persists, link is down or busy. contact support personnel. Cannot set all ports to 1 Displays if you try to set Replace ports that do not Gb/sec due to port...

  • Page 214

    Messages Table 26: Edge Switch 2/24 Product Manager Messages (Continued) Message Description Action Cannot start data Data collection cannot Retry the operation later. If collection. be started. The link is the condition persists, down or busy. contact support personnel. Cannot start firmware CTP synchronization is Wait for the CTP install while CTP...

  • Page 215

    Messages Table 26: Edge Switch 2/24 Product Manager Messages (Continued) Message Description Action Could not write firmware Firmware could not be Try again. If problem to flash. written to flash memory. persists, contact support personnel. CUP name and port Within the address Make sure all names are name are identical.

  • Page 216

    Messages Table 26: Edge Switch 2/24 Product Manager Messages (Continued) Message Description Action Duplicate community Duplicate community Verify community names names require identical names exist that have and whether a community write authorizations. conflicting or different name is duplicated with write authorizations.

  • Page 217

    Messages Table 26: Edge Switch 2/24 Product Manager Messages (Continued) Message Description Action Field has exceeded The maximum number of Enter the information using maximum number of data entry characters the prescribed number of characters. allowed in the field was characters.

  • Page 218

    Messages Table 26: Edge Switch 2/24 Product Manager Messages (Continued) Message Description Action Invalid character in field. Invalid character in the Re-enter the field input field. information. Invalid configuration Attempted to save an Use up to 24 alphanumeric name. address configuration characters, including name with an invalid spaces, hyphens and...

  • Page 219

    Messages Table 26: Edge Switch 2/24 Product Manager Messages (Continued) Message Description Action Invalid value for BB_Credit must be an Enter a number from 1 BB_Credit. integer from 1 through through 60. Invalid value for day Value for day must be Enter a value from 1 (1–31).

  • Page 220

    Messages Table 26: Edge Switch 2/24 Product Manager Messages (Continued) Message Description Action Invalid World Wide World Wide Name must Enter a World Wide Name Name. have eight two-digit using eight two-digit hexadecimal numbers hexadecimal numbers separated by colons separated by colons in the (xx:xx:xx:xx:xx:xx:xx:xx format given in the message.

  • Page 221

    Messages Table 26: Edge Switch 2/24 Product Manager Messages (Continued) Message Description Action Open Trunking is not The Open Trunking Enter the feature key into installed for this product. feature key has not been the Configure Feature Key Please contact your sales enabled.

  • Page 222

    Messages Table 26: Edge Switch 2/24 Product Manager Messages (Continued) Message Description Action Port diagnostics cannot This displays when port Run the diagnostics on an be performed on an diagnostics is run on a active port. inactive port. port in an inactive state. Port speeds cannot be This displays when you Set the port speed to 1...

  • Page 223

    Messages Table 26: Edge Switch 2/24 Product Manager Messages (Continued) Message Description Action Stop diagnostics failed. Diagnostics for the port Verify port operation. Retry The test is already was not running and the diagnostics for port and running. Stop was selected on the select Stop from the dialog Port Diagnostics dialog box.

  • Page 224

    Messages Table 26: Edge Switch 2/24 Product Manager Messages (Continued) Message Description Action The switch is busy saving The switch is busy with a Retry the operation later. If maintenance maintenance operation. the condition persists, information. contact support personnel. The following User attempted to Disable Enterprise Fabric parameters cannot be...

  • Page 225

    Messages Table 26: Edge Switch 2/24 Product Manager Messages (Continued) Message Description Action This feature has not been Indicator that the feature Contact your sales installed. Please contact has not been installed on representative to obtain the your sales this switch. desired feature.

  • Page 226

    Messages Edge Switch 2/24 Service Manual...

  • Page 227

    Event Codes This appendix lists all three-digit HP StorageWorks Edge Switch 2/24 event codes and provides detailed information about each code. Event codes are listed in numerical order and in tabular format. An event is an occurrence (state change, problem detection, or problem correction) that requires user attention or that should be reported to a system administrator or service representative.

  • Page 228

    Event Codes • Severity–a severity level that indicates event criticality as follows: — 0–informational. — 2–minor. — 3–major. — 4–severe (not operational). • Explanation–a complete explanation of what caused the event. • Action–the recommended course of action (if any) to resolve the problem. •...

  • Page 229: System Events (000 Through 199), Event Code 011

    Fabric logout of all attached devices. Action: Perform the data collection procedure and return the Zip disk to Hewlett-Packard support personnel. Event Data: No supplementary data included with this event.

  • Page 230

    CRC validation. All Management Services databases are initialized to an empty state, resulting in an implicit logout of all devices logged in to the Management Server. Action: Perform the data collection procedure and return the Zip disk to Hewlett-Packard support personnel. Event Data: No supplementary data included with this event.

  • Page 231

    Action: Management Server internal error: Perform the data collection procedure and return the Zip disk to Hewlett-Packard support personnel. Asynchronous status report activation: No action required. Mode register update: No action required. Event Data: Supplementary data consists of reporting tasks of type eMST_SB2, with component_id eMSCID_SB2_CHPGM.

  • Page 232

    CRC validation. All Fabric Controller databases are initialized to an empty state, resulting in a momentary loss of interswitch communication capability. Action: Perform the data collection procedure and return the Zip disk to Hewlett-Packard support personnel. Event Data: No supplementary data included with this event.

  • Page 233

    Event Codes Table 34: Event Code 063 Message: Remote switch has too many ISLs. Severity: Major. Explanation: The fabric element (director or switch) whose domain ID is indicated in the event data has too many ISLs attached, and that element is unreachable from this switch. HAFM application Version 3.2 and earlier supports up to 32 ISLs.

  • Page 234

    (IPL) the switch. If the condition persists, perform the data collection procedure and return the Zip disk to Hewlett-Packard support personnel. 5 = No principal switch. No Director or Edge Switch in the fabric can become the principal switch.

  • Page 235

    Event Codes Table 35: Event Code 070 (Continued) Event Code: 070 (continued) Distribution: Switch HAFM Server Host System Event E-Mail Call Sense Link Event Error Home Info Incident Table 36: Event Code 071 Message: Switch is isolated. Severity: Informational. Explanation: The switch is isolated from other fabric elements (Director or Edge Switch).

  • Page 236

    E_Port (at the operational switch) times out and segments if the attached device does not respond. Check the status of the attached Director or Edge Switch. If the condition persists, perform the data collection procedure (at the attached device) and return the Zip disk to Hewlett-Packard support personnel. Distribution: Switch...

  • Page 237

    An error was detected during the fabric initialization sequence, most likely caused by frame delivery errors. Event data is intended for engineering evaluation. Action: Perform the data collection procedure and return the Zip disk to Hewlett-Packard support personnel. Event Data: Byte 0 = error reason code for engineering evaluation.

  • Page 238

    Event Codes Table 40: Event Code 080 Message: Unauthorized world-wide name. Severity: Informational. Explanation: The world-wide name of the device or switch plugged in the indicated port is not authorized for that port. Action: Change the port binding definition or plug the correct device or switch into this port.

  • Page 239

    Event Codes Table 41: Event Code 081 (Continued) Event Data: The first byte of event data (byte 0) specifies the port number. The fifth byte (byte 4) specifies the isolation reason as follows: 1 = Unknown–Isolation reason is unknown, but probably caused by failure of a device attached to the switch through an E_Port connection.

  • Page 240

    Event Codes Table 41: Event Code 081 (Continued) B = Unresponsive node–The attached node did not respond, resulting in a G_Port ELP timeout. Check the status of the attached device and clean the link’s fiber-optic components (cable and connectors). If the problem persists, contact support personnel to report the problem.

  • Page 241

    No action is required for an isolated event. If this event persists, perform a data collection for this switch using the HAFM application. Perform the data collection procedure and return the Zip disk to Hewlett-Packard support personnel. Event Data: No supplementary data included with the event.

  • Page 242

    Event Codes Table 44: Event Code 140 Message: Congestion detected on an ISL. Severity: Informational. Explanatio Open Trunking firmware detected an ISL with Fibre Channel traffic that exceeded the configured congestion threshold. Action: No action is required for an isolated event. If this event persists, relieve the congestion by adding parallel ISLs, increasing the ISL link speed, or moving device connections to a less-congested region of the fabric.

  • Page 243

    Event Codes Table 46: Event Code 142 Message: Low BB_Credit detected on an ISL. Severity: Informational. Explanation Open Trunking firmware detected an ISL with no transmission BB_Credit for a period of time that exceeded the configured low BB_Credit threshold. This indicates downstream fabric congestion.

  • Page 244: Event Code 150

    Event Codes Table 48: Event Code 150 Message: Zone merge failure. Severity: Informational. Explanation: During ISL initialization, the zone merge process failed. Either an incompatible zone set was detected or a problem occurred during delivery of a zone merge frame. This event code always precedes a 070 ISL segmentation event code, and represents the reply of an adjacent fabric element in response to a zone merge frame.

  • Page 245

    Event Codes Table 48: Event Code 150 Event Code: 150 (continued) Event Data Bytes 12–15 of the event data specify error codes as follows: (continued): 01 = Completion fail. 03 = Zone merge error–too many zones. 04 = Zone merge error–incompatible zones. 05 = Zone merge error–too long if reason = 0A.

  • Page 246: Power Supply Events (200 Through 299)

    If the AC voltage does not recover (indicated by event code 203), replace the failed power supply. Perform the data collection procedure and return the Zip disk and failed power supply to Hewlett-Packard support personnel. Event Data: No supplementary data included with this event.

  • Page 247

    Event Codes Table 51: Event Code 203 Message: Power supply AC voltage recovery. Severity: Informational. Explanation: AC voltage recovered for the power supply. Both power supplies adjust to share operating load for the switch. Action: No action required. Event Data: No supplementary data included with the event.

  • Page 248

    Event Codes Table 53: Event Code 206 Message: Power supply removed. Severity: Informational. Explanation: A power supply was removed while the Switch was powered on and operational. The second power supply assumes the full operating load for the switch. Action: No action required or install an operational power supply.

  • Page 249: Fan Module Events (300 Through 399), Event Code 300

    Event Codes Fan Module Events (300 through 399) Table 55: Event Code 300 Message: Cooling fan propeller failed. Severity: Major. Explanation: One cooling fan (out of six) failed or is rotating at insufficient angular velocity. The remaining fans are operational. The amber LED illuminates at the rear of the power supply assembly associated with the failed fan.

  • Page 250

    Event Codes Table 57: Event Code 302 Message: Cooling fan propeller failed. Severity: Major. Explanation: Three cooling fans (out of six) failed or are rotating at insufficient angular velocity. The remaining fans are operational. The amber LED illuminates at the rear of the power supply assembly (or assemblies) associated with the failed fans.

  • Page 251

    Event Codes Table 59: Event Code 304 Message: Cooling fan propeller failed. Severity: Major. Explanation: Five cooling fans (out of six) failed or are rotating at insufficient angular velocity. The remaining fan is operational. The amber LED illuminates at the rear of both power supply assemblies.

  • Page 252

    Event Codes Table 61: Event Code 310 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: One cooling fan (out of six) recovered or the associated power supply assembly was replaced. All fans are operational. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan number (0 through 5 inclusive).

  • Page 253

    Event Codes Table 63: Event Code 312 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: Three cooling fans (out of six) recovered or the associated power supply assembly (or assemblies) were replaced. All fans are operational. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan numbers (0 through 5 inclusive).

  • Page 254

    Event Codes Table 65: Event Code 314 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: Five cooling fans (out of six) recovered or both power supply assemblies were replaced. All fans are operational. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan numbers (0 through 5 inclusive).

  • Page 255: Ctp Card Events (400 Through 499)

    If a CTP card failure is indicated, replace the switch. If a fan or power supply failure is indicated, replace the power supply assembly. Perform the data collection procedure and return the Zip disk to Hewlett-Packard support personnel. Event Data: Byte 0 = FRU code as follows: 02 = CTP card, 05 = cooling fan, 06 = power supply assembly.

  • Page 256: Event Code: 412

    The switch performs a software reset, during which all attached Fibre Channel devices are momentarily disrupted, log out, and log back in. Action: Perform the data collection procedure and return the Zip disk to Hewlett-Packard support personnel. Event Data: Bytes 0 through 3 = fault identifier, least significant byte first.

  • Page 257

    Event Codes Table 71: Event Code 421 Message: Firmware download complete. Severity: Informational. Explanation: A switch firmware version was downloaded from the HAFM Server or embedded web server. The event data indicates the firmware version in hexadecimal format xx.yy.zz bbbb, where xx is the release level, yy is the maintenance level, zz is the interim release level, and bbbb is the build ID.

  • Page 258

    Event Codes Table 73: Event Code 426 Message: Multiple ECC single-bit errors occurred. Severity: Minor. Explanatio When the SDRAM controller detects an error checking and correction (ECC) error, an interrupt occurs. If an interrupt occurs a certain number of times weekly, a 426 event code is recorded.

  • Page 259

    Event Codes Table 75: Event Code 440 Message: Embedded port hardware failed. Severity: Major. Explanation: The embedded port hardware detected a fatal CTP error. Action: Replace the switch. Event Data: Byte 0 = CTP slot position (00). Byte 1 = engineering reason code Bytes 4 through 7 = elapsed millisecond tick count.

  • Page 260

    Event Codes Table 77: Event Code 445 Message: ASIC detected a system anomaly. Severity: Informational. Explanation: The application-specific integrated chip (ASIC) detected a deviation in the normal operating mode or operating status of the switch. Action: No action required. An additional event code is generated if this incident exceeds an error threshold that results in a system event.

  • Page 261

    Event Codes Table 78: Event Code 453 Message: New feature key installed. Severity: Informational. Explanation: This event occurs when a new feature key is installed from the HAFM server or EWS interface. The switch performs an IPL when the feature key is enabled. Event data indicates which feature or features are installed.

  • Page 262: Port Events (500 Through 599)

    A Fibre channel port failed. The amber LED corresponding to the port illuminates to indicate the failure. Other ports remain operational if their LEDs are extinguished. Action: Perform the data collection procedure and return the Zip disk to Hewlett-Packard support personnel. Perform a switch reset. If the problem persists, replace the switch.

  • Page 263

    Event Codes Table 80: Event Code 507 Message: Loopback diagnostics port failure. Severity: Informational. Explanation: A loopback diagnostic test detected a Fibre Channel port failure. Action: No action required. An event code 506 is generated if this diagnostic failure results in a hard port failure.

  • Page 264: Event Code 510

    Event Codes Table 81: Event Code 508 (Continued) Distribution: Switch HAFM Server Host System Event E-Mail Call Sense Link Event Error Home Info Incident Table 82: Event Code 510 Message: SFP optical transceiver hot-insertion initiated. Severity: Informational. Explanation: Installation of a small form factor pluggable (SFP) optical transceiver was initiated with the switch powered on and operational.

  • Page 265

    Event Codes Table 84: Event Code 513 Message: SFP optical transceiver hot-removal completed. Severity: Informational. Explanation: An SFP optical transceiver was removed while the switch was powered on and operational. Action: No action required. Event Data: Byte 0 = port number (00 through 23). Bytes 4 through 7 = elapsed millisecond tick count.

  • Page 266

    Event Codes Table 86: Event Code 523 Message: FL_Port open request failed. Severity: Informational. Explanation: When the indicated FL_Port attempted to open a loop device, the port open (OPN) sequence was returned. Action: No action required. Event Data: Byte 0 = port number (00 through 23). Byte 1 = arbitrated loop physical address (AL_PA) of the device transmitting the OPN sequence.

  • Page 267

    Event Codes Table 88: Event Code 525 Message: FL_Port arbitration timeout. Severity: Informational. Explanation: A switch port could not win loop arbitration within the specified loop protocol time out value (LP_TOV). Action: Switch firmware reinitializes the arbitrated loop. No user action required. Event Data: Byte 0 = port number (00 through 23).

  • Page 268

    Event Codes Table 90: Event Code 582 Message: Bit error threshold exceeded. Severity: Major. Explanation: An attached OSI server determined the number of code violation errors recognized exceeded the bit error threshold. Action: An LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).

  • Page 269

    Event Codes Table 92: Event Code 584 Message: Not operational primitive sequence received. Severity: Major. Explanation: An attached OSI server received a not-operational primitive sequence (NOS). Action: An LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).

  • Page 270

    Event Codes Table 94: Event Code 586 Message: Invalid primitive sequence received for current link state. Severity: Major. Explanation: An attached OSI server recognized either a link reset (LR) or a link-reset response (LRR) sequence while in the wait-for-online sequence (OLS) state. Action: An LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).

  • Page 271: Thermal Events (800 Through 899)

    The thermal sensor associated with a CTP card indicates the warm temperature threshold was reached or exceeded. Action: Replace the failed switch. Perform the data collection procedure and return the Zip disk and faulty switch to Hewlett-Packard support personnel. Event Data: No supplementary data included with this event. Distribution:...

  • Page 272

    Event Codes Edge Switch 2/24 Service Manual...

  • Page 273: Index

    index audience E_Port audit logs description authorized reseller, HP segmented electrostatic discharge (ESD) repair procedures, caution equipment symbols bandwidth of ports error detection blocking a port event codes error reporting event codes configuration data backing up repair procedures, caution managing Ethernet hub resetting fault isolation...

  • Page 274

    Index fans front-accessible illustrations illustrations part numbers part numbers fault isolation power supplies MAP 0000 - Start MAP rear-accessible MAP 0100 - Power distribution analysis RRPs MAP 0200 - POST failure analysis SFP transceivers MAP 0300 - Server application problem determination MAP 0400 - Loss of server communication gateway address...

  • Page 275

    Index LEDs MAPs port collecting data link incident log 134, event codes local area network quick start See LAN messages logs fabric manager audit HAFM application event modem cable fabric HAFM Audit HAFM Event null modem cable hardware link incident 134, product status offline, setting switch session...

  • Page 276

    Index preventive maintenance, cleaning fiber-optic switch components audit logs Product Manager description Hardware View event codes Performance View event log product status log fabric logs protective plug, fiber-optic FRUs, front accessible FRUs, rear accessible hardware log illustrated parts breakdown quick start, MAPs link incident log 134, MAPs power off procedure...

  • Page 277

    Index wrap plug, fiber-optic warning rack stability zone sets symbols on equipment limit exceeded websites HP storage Edge Switch 2/24 Service Manual...

  • Page 278

    Index Edge Switch 2/24 Service Manual...

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