Endress+Hauser Proline Promass E 500 PROFINET Operating Instructions Manual page 175

Proline Promass E 500 PROFINET
Endress+Hauser
For output signals
Error
Signal output outside the valid
range
Device shows correct value on local
display, but signal output is
incorrect, though in the valid range.
Device measures incorrectly.
For access
Error
No write access to parameters
No write access to parameters
No connection via PROFINET
No connection via PROFINET
Not connecting to Web server
Not connecting to Web server
Possible causes
Main electronics module is
defective.
Configuration error
Configuration error or device is
operated outside the application.
Possible causes
Hardware write protection enabled
Current user role has limited access
authorization
PROFINET bus cable connected
incorrectly
Device plug connected incorrectly
Web server disabled
Incorrect setting for the Ethernet
interface of the computer
• Incorrect IP address
• IP address is not known
Web browser setting "Use a Proxy
Server for Your LAN" is enabled
Diagnostics and troubleshooting
Solution
Order spare part →  248.
Check and correct the parameter
configuration.
1. Check and correct parameter
configuration.
2. Observe limit values specified in
the "Technical Data".
Solution
Set the write protection switch on
main electronics module to the OFF
position →  159.
1. Check user role →  80.
2. Enter correct customer-specific
access code →  80.
Check terminal assignment
→  39.
Check the pin assignment of the
connector .
Using the "FieldCare" or "DeviceCare"
operating tool, check whether the
Web server of the measuring device
is enabled, and enable it if
necessary→  87.
1. Check the properties of the
Internet protocol (TCP/IP)
→  83→  83.
2. Check the network settings with
the IT manager.
1. If addressing via hardware: open
the transmitter and check the IP
address configured (last octet).
2. Check the IP address of the
measuring device with the network
manager.
3. If the IP address is not known,
set DIP switch no. 10 to ON, restart
the device and enter the factory IP
address 192.168.1.212.
Disable the use of the proxy server
in the Web browser settings of the
computer.
Using the example of MS Internet
Explorer:
1. Under Control Panel open
Internet options.
2. Select the Connections tab and
then double-click LAN settings.
3. In the LAN settings disable the
use of the proxy server and select
OK to confirm.
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