Auto Service Requests - Oracle Exadata X10M Service Manual

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Auto Service Requests

Oracle Auto Service Requests (ASR) is available at no additional cost to customers with
Oracle Premier Support. Oracle ASR is the fastest way to restore system availability if a
hardware fault occurs. Oracle ASR software is secure and customer installable, with the
software and documentation downloadable at
Oracle Support, refer to the "Oracle Auto Service Request" knowledge article document (ID
1185493.1) for instructions on downloading the Oracle ASR software.
When a hardware fault is detected, Oracle ASR opens a service request with Oracle and
transfers electronic fault telemetry data to help expedite the diagnostic process. Oracle
diagnostics analyze the telemetry data for known issues and delivers immediate corrective
actions. For security, the electronic diagnostic data sent to Oracle includes only what is
needed to solve the problem. The software does not use any incoming Internet connections
and does not include any remote access mechanisms.
For more information about Oracle ASR, go to
Oracle ILOM:
From the command-line interface (CLI), type the command: show /System
From the web interface, view the serial number on the System Information screen.
My Oracle Support. When you log in to My
Oracle Premier Support.
Chapter 2
Auto Service Requests
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