Auto Service Requests - Oracle X7-2 Service Manual

Auto Service Requests

Using Oracle ILOM:
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Auto Service Requests
Oracle Auto Service Requests (ASR) is a feature available to customers having Oracle Premier
Support and is provided to those customers at no additional cost. Oracle ASR is the fastest
way to restore system availability if a hardware fault occurs. Oracle ASR software is secure
and customer installable, with the software and documentation downloadable from My Oracle
Support at https://support.oracle.com. When you log in to My Oracle Support, refer to the
"Oracle Auto Service Request" knowledge article document (ID 1185493.1) for instructions on
downloading the Oracle ASR software.
When a hardware fault is detected, Oracle ASR opens a service request with Oracle and
transfers electronic fault telemetry data to help expedite the diagnostic process. Oracle
diagnostic capabilities then analyze the telemetry data for known issues and delivers immediate
corrective actions. For security, the electronic diagnostic data sent to Oracle includes only what
is needed to solve the problem. The software does not use any incoming Internet connections
and does not include any remote access mechanisms.
For more information about Oracle ASR, go to:
auto-service-request.html.
48 Oracle Server X7-2 Service Manual • October 2017
From the command-line interface (CLI), type the command: show /System
From the web interface, view the serial number on the System Information screen.
https://www.oracle.com/support/premier/