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Polycom VSX 7000 Administrator's Manual

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VSX
7000
Administrator's Guide
September, 2003 Edition
3725-20235-002/B

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Summary of Contents for Polycom VSX 7000

  • Page 1: Graphics Displays

    ™ 7000 Administrator’s Guide September, 2003 Edition 3725-20235-002/B...

  • Page 2: Multipoint Dialing Speed Information

    VSX 7000 Series Administrator’s Guide Trademark Information Polycom® and the Polycom logo design are registered trademarks of Polycom, Inc., and Siren™ 14, Pro-Motion™, People+Content™, and VSX™ are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners.

  • Page 3: About This Guide

    VSX Series Getting Started Guide. This document is available on the documentation CD and at www.polycom.com/videodocumentation. For support or service, please contact your Polycom distributor or go to Polycom Support at www.polycom.com/support. Polycom recommends that you record the serial number of your VSX system here for future reference.

  • Page 5: Table Of Contents

    Configuring the System for Use with a Firewall or NAT ............37 Configuring ISDN Support ........................39 Configuring the Quad BRI network interface ................39 Choosing Call Quality Options ...................... 40 Configuring Global Services ........................41 Configuring the Directory Server Settings ..................41 © Polycom, Inc.
  • Page 6 VSX 7000 Series Administrator’s Guide Configuring the System for a Private Network ................42 Setting the Dialing Rules ........................43 Viewing the Management Servers List ..................45 Requiring an Account Number for Calls ..................45 Adding My Information ........................46 Requesting Technical Support from the GMS Administrator ............47 Placing a Test Call ............................48...
  • Page 7 Graphics Displays ............................1 Multipoint Dialing Speed Information ....................2 Cable Descriptions ............................. 2 Cable Drawings ............................4 Q.850 Cause Codes ............................ 8 Safety and Legal Notices ........ Safety and Legal Notices - 1 Index ..................Index - 1 © Polycom, Inc.

  • Page 8: Cause Codes

    VSX 7000 Series Administrator’s Guide viii www.polycom.com/videodocumentation...

  • Page 9: Chapter 1 - Introducing The Vsx System

    When you use the VSX system for meetings, you can exchange ideas and share documents with people anywhere in the world, as if they were all in the room with you. Everyone’s productivity increases, without any travel required. © Polycom, Inc.

  • Page 10: Key Features

    Best for low bandwidth calls — The newly-supported H.264 standard provides twice the video quality of H.263 at lower line rates. Best for high bandwidth calls — Calls at 512 Kbps and higher use Polycom’s own standards-based Pro-Motion™ 50/60 fields per second video for the best video available.

  • Page 11: Enhanced User Experience

    Define group entries — Save details of multiple sites in one Directory entry to make it easy to place a multipoint call. • Search by name — Quickly find people by entering the first, middle, or last name. © Polycom, Inc.

  • Page 12: Easy Installation

    VSX 7000 Series Administrator’s Guide • Find others and let them find you — Register with the Global Directory Server and make it easy to call other registered systems and just as easy for the other registered systems to call you.

  • Page 13: Primary System Components

    The VSX system includes the following components: Name Component Description VSX 7000 The VSX 7000 set-top provides cutting-edge videoconferencing technology in a sleek design. Subwoofer and power The subwoofer provides additional depth to the sound, creating a high-quality sonic space comparable to a home theater system.

  • Page 14: Options Available With The Vsx System

    VSX 7000 Series Administrator’s Guide Options Available with the VSX System You can add a variety of options to your VSX system. For more information, see your Polycom distributor. Quad BRI network interface module — Allows you to connect to an ISDN network using up to four BRI lines.
  • Page 15 The chapter has checklists to help you prepare the site, including network connectivity, required network hardware, and room assessment. It describes how to set up the system with the required components and optional equipment. What’s in this Chapter? Page Pre-Installation Checklists Setting Up the System Connecting Additional Equipment © Polycom, Inc.

  • Page 16: Pre-Installation Checklists

    VSX 7000 Series Administrator’s Guide Pre-Installation Checklists The checklists in this section help you to ensure that you are ready to install the system. Refer to Preparing Your Network for Collaboration, available at www.polycom.com/videodocumentation, for network configuration checklists. Network Connectivity Information Checklist Collect this information before you begin installing the system: IP address —...

  • Page 17: Isdn Network Hardware Checklist

    NT-1 device, if the system will not be connected to a PBX network that provides an S/T interface Up to 4 BRI lines that will not be shared with other equipment Do not use an NT-1 device if you connect the system to a PBX that provides an S/T interface. © Polycom, Inc.

  • Page 18: Room Setup Assessment Checklist

    VSX 7000 Series Administrator’s Guide Room Setup Assessment Checklist When you select a room for the system, consider the following factors: Factor For best results Access to Ensure that the equipment will be within 6 feet (1.8 m) of power and required network connections.

  • Page 19: Setting Up The System

    If you received a network interface module with the system, you may find it convenient to install it before positioning the system. To install the network interface module in the back of the VSX 7000 subwoofer: Loosen the captive screws holding the cover plate in place, and remove it.

  • Page 20: Positioning The System

    Install the feet on the VSX 7000 set-top, if necessary. Feet Place the VSX 7000 set-top on top of the monitor, or as close to it as possible. Ensure that the set-top lip overlaps the monitor or other surface. Be sure to remove the packaging collar from around the camera before powering on the system.
  • Page 21 If you install an additional microphone pod, ensure that the microphone pods are at least 6 feet (1.8 m) apart. The microphone pod has two identical receptacles for cables. You can connect the conference link cable to either connector. © Polycom, Inc.

  • Page 22: Connecting The System

    VSX 7000 Series Administrator’s Guide Connecting the System The following figure identifies which ports to use to connect the required equipment to the VSX system. Subwoofer output and ISDN input/output Connect subwoofer cable LAN input/output Conference link input Monitor 1 outputs...
  • Page 23 For example, if you use BRI lines 555-1212 through 555-1215, connect port 1 to 555-1212, line 2 to 555-1213, and so on. The following figure provides details for cabling the Quad BRI network interface module. © Polycom, Inc.
  • Page 24 VSX 7000 Series Administrator’s Guide To prevent cable entanglement, wrap the enclosed cable ties around the cables. Put the batteries in the remote control. Connect the subwoofer to the system. If you need to connect additional equipment, skip the next step and go to...

  • Page 25: Connecting Additional Equipment

    Concert VSX. Connect the additional microphone pod to the conference link cable. You can connect two microphone pods to the VSX 7000 set-top, or two microphone pods and a Visual Concert VSX data collaboration unit. The cable from the system to the first microphone pod may be up to 50 ft. (15 m); cables farther from the system must be no more than 30 ft (9 m).

  • Page 26: Visual Concert™ Vsx

    VSX 7000 Series Administrator’s Guide Visual Concert™ VSX™ You may connect a Visual Concert VSX unit to the VSX 7000 set-top along with two microphone pods. Connect a conference link cable to the available connector on the microphone pod and to one of the conference link connectors on the Visual Concert VSX unit.

  • Page 27: Document Camera Or Other Additional Camera

    Chapter 2 - Setting Up the Equipment Document camera or other additional camera In addition to the Polycom PowerCam, the VSX system is also compatible with: Sony EVI-D30 (NTSC), Sony EVI-D31 (PAL), Sony EVI-D100 (NTSC), and Sony EVI-D100P (PAL). The additional camera is stationary.

  • Page 28: Vcr Or Dvd - To Play

    VSX 7000 Series Administrator’s Guide VCR or DVD — To Play If you have connected a second camera to the camera 2 S-Video input, you cannot connect a VCR. The VCR inputs are not active when the S-Video connector is in use.
  • Page 29 What’s in this Chapter? Page Accessing the System Screens Configuring with the Setup Wizard Configuring LAN Properties Configuring IP Network Support Configuring ISDN Support Configuring Global Services Placing a Test Call Checking System Status Keeping your Software Current © Polycom, Inc.

  • Page 30: Accessing The System Screens

    VSX 7000 Series Administrator’s Guide Accessing the System Screens You can access the system to run the setup wizard or view the configuration screens in two ways. In the room with the system — Use the remote control to navigate the screens and enter information.

  • Page 31: Configuring Lan Properties

    Displays the WINS server currently assigned to the system. If the system does not automatically obtain a WINS server IP address, enter one here. WINS Resolution Sends a request to the WINS server for WINS name resolution. © Polycom, Inc.
  • Page 32 VSX 7000 Series Administrator’s Guide Setting Description LAN Speed Specify the LAN speed to use. Note that the speed you choose must be supported by the switch. Choose Auto to have the network switch negotiate the speed automatically. If you choose 10 Mbps or 100 Mbps, you must also select a duplex mode.

  • Page 33: Configuring Ip Network Support

    Specifies the extension that gatekeepers and gateways use to (E.164) identify this system. The default H.323 Extension is based on the system serial number, but it can be changed. Your organization’s dial plan may define the extensions you can use. © Polycom, Inc.

  • Page 34: Configuring The System To Use A Gatekeeper

    VSX 7000 Series Administrator’s Guide Configuring the System to Use a Gatekeeper A gatekeeper is a “network administrator” that supervises network traffic and manages functions such as bandwidth control and admission control. The gatekeeper also handles address translation, which allows users to make calls using static aliases instead of IP addresses that may change each day.

  • Page 35: Configuring The System To Use A Gateway

    Associating prefixes and suffixes with particular bandwidths on your gateway can optimize the use of bandwidth by your organization. The gateway must also be configured to use the prefixes and suffixes you define. © Polycom, Inc.

  • Page 36: Specifying Quality Of Service

    VSX 7000 Series Administrator’s Guide Specifying Quality of Service Set the Quality of Service options for the way your network handles IP packets during video calls. Go to System > Admin Settings > Video Network > IP Network > Quality of Service.

  • Page 37: Configuring The System For Use With A Firewall Or Nat

    2. Enter the appropriate NAT Public (WAN) Address that callers from outside the system’s outside IP address LAN will use to call your system. a. You will also need to open the firewall’s port 1720 to allow H.323 traffic. © Polycom, Inc.
  • Page 38 The Fix Up H.323 feature should not be selected. Deployment outside a Firewall Systems deployed outside a firewall are potentially vulnerable to unauthorized access. Visit the Polycom Security Center at www.polycom.com for timely security information. You can also register to receive periodic email updates and advisories.

  • Page 39: Configuring Isdn Support

    The ISDN BRI Numbers screen also displays information for Country and Country Code. To specify the system’s location, go to System > Admin Settings > General Settings > Location. The system automatically supplies the country code when you specify the country. © Polycom, Inc.

  • Page 40: Choosing Call Quality Options

    VSX 7000 Series Administrator’s Guide If you selected ISDN switch protocol is AT&T 5ESS Multipoint, NI-1, or Nortel DMS-100, select and enter the ISDN BRI SPIDs provided by your service provider. After you enter the SPIDs, the system verifies them. If the system is unable to verify the SPIDs, make sure the system is connected and that the ISDN numbers you entered are correct.

  • Page 41: Configuring Global Services

    Chapter 3 - Configuring Network Use Configuring Global Services If your organization uses the Polycom Global Management System™, you can configure the VSX system to be monitored by the Global Management System (GMS) server. GMS is a web-based client/server software tool that allows administrators to manage a network of videoconferencing systems.

  • Page 42: Configuring The System For A Private Network

    VSX 7000 Series Administrator’s Guide Configuring the System for a Private Network The Private Network ISDN Number provides a second number that can be used to call the system. If an organization’s PBX has two different lines coming from different network providers, the Private Network Number identifies the additional lines needed after the first line connects.

  • Page 43: Setting The Dialing Rules

    Prefix Private Network Specifies the prefix to use to call another system on the same Dialing Prefix private network. Private Network Allows your system to use a private network for making calls. Access © Polycom, Inc.
  • Page 44 VSX 7000 Series Administrator’s Guide Select to go to the next screen and configure these Dialing Rules: Setting Description If Area Code = Dial Lists the prefix to use for calls to specific area codes. Prefix For example, you may need to dial 9 before numbers with the 800 area code.

  • Page 45: Viewing The Management Servers List

    For more information about account validation, please contact your GMS administrator. Go to System > Admin Settings > Global Services > Account Validation. Specify whether to require an account number for placing calls and whether that number should be validated by the GMS server. © Polycom, Inc.

  • Page 46: Adding My Information

    VSX 7000 Series Administrator’s Guide Adding My Information If your system is managed by GMS, you can configure the VSX system so that users can request help from the GMS administrator. Go to System > Admin Settings > Global Services > My Information.

  • Page 47: Requesting Technical Support From The Gms Administrator

    Tech Support on the My Information screen. GMS sends a message to your VSX system The VSX system displays the message from GMS: Your request for help has been acknowledged. The GMS administrator calls you. © Polycom, Inc.

  • Page 48: Placing A Test Call

    VSX 7000 Series Administrator’s Guide Placing a Test Call When you finish configuring the system, you can use one of the sample numbers in the Directory to test your setup. To place a test call: On the Place a Call screen, select Select Category.

  • Page 49: Checking System Status

    If you do not have Internet access, your reseller can supply you with the updated software on CD-ROM. Before you begin Read the Release Notes, available at www.polycom.com/videosoftware, for the latest information about this software version. To upgrade your software via the Internet: From your PC, go to www.polycom.com/videosoftware, and download the...
  • Page 50 VSX 7000 Series Administrator’s Guide On the System Info screen, select the other actions you want to occur during the update: • Remove Address Book—Check this option to delete your existing directory before the update. • Remove System Files—Check this option to delete your existing system files before installing new system files.

  • Page 51: Chapter 4 - Designing The User Experience

    What’s in this Chapter? Page Managing User Access to Settings and Features Designing Video and Audio Behaviors Customizing the Workspace Appearance Designing General System Behaviors Helping Users Get Started © Polycom, Inc.

  • Page 52: Managing User Access To Settings And Features

    VSX 7000 Series Administrator’s Guide Managing User Access to Settings and Features You can manage user access to settings and features by using passwords and by explicitly configuring the system to show only those options you want your users to see.

  • Page 53: Setting The Admin Password

    Video Quality Dialing Rules Security Management Location IP Network H.323 Account Validation Options Gatekeeper My Information Gateway Quality of Service Firewall ISDN Network ISDN BRI Protocol ISDN BRI Numbers Call Quality Call Quality Call Speeds Recent Calls © Polycom, Inc.

  • Page 54: Letting Users Customize The Workspace

    VSX 7000 Series Administrator’s Guide Letting Users Customize the Workspace You can allow users to change common user preferences by providing access to the User Settings screen. Go to System > Admin Settings > General Settings > System Settings, then select Check the Allow User Settings option.

  • Page 55: Limiting What Users Can Do With The System

    Kiosk mode requires little or no training and instructions can be incorporated into the screen design. for more details about the kiosk mode and Designing the Home screen on page 64 its applications. © Polycom, Inc.

  • Page 56: Designing Video And Audio Behaviors

    VSX 7000 Series Administrator’s Guide Designing Video and Audio Behaviors Use the following sections to configure the video and audio behaviors to accommodate your environment: Camera Settings and Video Quality TV Monitors Dual-Monitor Emulation High-Resolution Displays Audio Quality www.polycom.com/videodocumentation...

  • Page 57: Configuring Camera Settings And Video Quality Options

    Choose this setting for document cameras. Sharpness is available in point-to-point calls only. Specify when to use Pro-Motion for video inputs set for motion. Pro-Motion™ provides 50/60 fields per second interlaced video for TV-like quality at higher bandwidths. © Polycom, Inc.

  • Page 58: Configuring Tv Monitors

    VSX 7000 Series Administrator’s Guide Configuring TV Monitors The VSX system allows you to customize displays to suit your room and equipment configuration, including choosing the monitor for presenting content. Go to System > Admin Settings > Monitors > TV Monitors.

  • Page 59: Using Dual Monitor Emulation

    Near site Far site Near site presses PIP To increase size of far site window. Near site presents to far site Content, near site, and far site are displayed in dual monitor emulation mode. © Polycom, Inc.

  • Page 60: Using A High-Resolution Display To Show Content

    VSX 7000 Series Administrator’s Guide Using a High-Resolution Display to Show Content With the Visual Concert VSX data collaboration unit, you can present content during calls on a high-resolution display. Go to System > Admin Settings > Monitors > Graphics VGA.

  • Page 61: Configuring Audio Settings

    If you have connected a VCR to record the conference, select VCR - Far and Near Audio to supply audio from both the far site and the system’s microphone pods to the VCR. Level Set the volume level for the line with which it is associated. © Polycom, Inc.
  • Page 62 VSX 7000 Series Administrator’s Guide Select and enter speaker settings: This setting Allows you to: Master Audio Volume Set the volume level for audio from the far site. Midrange Speaker Use the system’s built-in midrange speaker, or turn it off.

  • Page 63: Customizing The Workspace Appearance

    Use the following sections to configure the general appearance of the system: Designing the Home screen Adding Sites Adding Instructions to the Interface Specifying Camera Icons and Names Changing Color Schemes Setting Ring Tones © Polycom, Inc.

  • Page 64: Designing The Home Screen

    VSX 7000 Series Administrator’s Guide Designing the Home screen Customize the system functionality according to your users’ needs, skill levels, and environments. Use marquee to add instructions Infrequent Users (Kiosk Mode) • Provides a simple workspace so no training is needed.
  • Page 65 Allows users to access the multipoint dialing screen via a Multipoint button on the Home screen. If you remove the System button, you can still access the System screen by navigating to the Home screen, pressing on the remote, and selecting System. © Polycom, Inc.
  • Page 66 VSX 7000 Series Administrator’s Guide Select and configure these settings: Setting Description System Name Specifies whether to display the name of the system on the Home Screen above the PIP window. IP or ISDN Specifies whether to display the system’s IP address, ISDN number, Information or both on the Home screen.

  • Page 67: Adding Sites

    Go to System > Admin Settings > General Settings > Home Screen Settings. Select twice to access the Sites screen. Select Add and choose the sites to add from the Directory. Specify the name you want to appear on the Home screen button. © Polycom, Inc.

  • Page 68: Adding On-Screen Instructions

    VSX 7000 Series Administrator’s Guide Adding On-screen Instructions Using Marquee Text By customizing the dialing entry field to display text, you can create context-specific instructions for your users. If the Home screen has site buttons, the marquee text can provide information that helps users choose which site to call.

  • Page 69: Changing Color Schemes

    Setting Ring Tones and Alert Tones Go to System > Admin Settings > Audio Settings. Select a tone, as desired. © Polycom, Inc.

  • Page 70: Designing General System Behaviors

    VSX 7000 Series Administrator’s Guide Designing General System Behaviors Configure the general behavior of the system to accommodate your environment: System Settings Multipoint Calling Call Quality Preferences Call Answer Mode Passwords and Security Options Date, Time, and System Location Configuring System Settings The System Settings screen provides access to high-level options for the entire system.
  • Page 71 Note that if Call Detail Report option is not selected, the Recent Calls option is not available. Color Scheme Customizes the look of your system with different color schemes. Screen Saver Wait Specifies how long the system remains awake during periods of Time inactivity. © Polycom, Inc.

  • Page 72: Configuring Multipoint Calling

    VSX 7000 Series Administrator’s Guide Configuring Multipoint Calling Before placing multipoint calls, you must enter a multipoint software registration key. Go to System > Admin Settings > General Settings > Options. Enter the multipoint key provided. For information about purchasing the multipoint call option, please contact your Polycom distributor.

  • Page 73: Setting The Call Answering Mode

    VSX system supplies it to the system that requires it. Enable Remote Specifies whether to allow remote access to the system by Access • FTP, • Telnet, or • VSX web interface. © Polycom, Inc.

  • Page 74: Setting Date, Time, And Location

    VSX 7000 Series Administrator’s Guide Setting Date, Time, and Location You can update the system with regional settings, including the location-specific language and calling parameters. Go to System > Admin Settings > General Settings > Location. Configure these settings: Setting...

  • Page 75: Helping Users Get Started

    Screen Help — The Place a Call and Directory screens have context-specific Help. Users can press on the remote control to access help topics. www.polycom.com/videodocumentation — Refer to the video documentation page on the Polycom website for the latest documents supporting this product. © Polycom, Inc.
  • Page 76 VSX 7000 Series Administrator’s Guide www.polycom.com/videodocumentation...
  • Page 77 The VSX system provides various screens that allow you to review information about calls made by the system, and network usage and performance. What’s in this Chapter? Page Call Summary Call Statistics Call Status Recent Calls Call Detail Report © Polycom, Inc.

  • Page 78: Call Summary

    VSX 7000 Series Administrator’s Guide Call Summary The Call Summary screen provides details about the calls placed by the system, including: Duration of the last call Total number of calls placed and received Number, percentage, and total time of IP calls...

  • Page 79: Call Statistics

    To view Call Statistics: >> Go to System > Diagnostics > Call Statistics, then select to view the Call Statistics screen. You can view Call Statistics and Call Summary during a call by pressing on the remote. © Polycom, Inc.

  • Page 80: Call Status

    VSX 7000 Series Administrator’s Guide Call Status The Call Status screen provides call connection details. The spheres provide details for each line, and when you place a call you’ll see the status change as the call connects. You can highlight the spheres on this screen to see details of the number dialed, the relevant status code, as well as details of any errors.

  • Page 81: Recent Calls

    You can call any site on the Recent Calls list by highlighting the entry and pressing on the remote to place the call. If you need even more detail about calls, the Call Detail Report (CDR) can be downloaded from the VSX web interface. © Polycom, Inc.

  • Page 82: Call Detail Report

    VSX 7000 Series Administrator’s Guide Call Detail Report The Call Detail Report (CDR) provides the VSX system’s call history. You can view the CDR from the VSX web interface, and you can download the data in CSV format for sorting and formatting.

  • Page 83: Information In The Cdr

    Endpoint Type Terminal, gateway, or MCU. Endpoint Transport Address The actual address of the far site (not necessarily the address dialed). Audio Protocol (Tx) The audio protocol transmitted to the far site, such as G.728 or Siren14. © Polycom, Inc.
  • Page 84 VSX 7000 Series Administrator’s Guide Data Description Audio Protocol (Rx) The audio protocol received from the far site, such as G.728 or G.722. Video Protocol (Tx) The video protocol transmitted to the far site, such as H.263 or H.264. Video Protocol (Rx) The video protocol received from the far site, such as H.261 or H.263.

  • Page 85: Call Detail Report (Cdr) Archives

    Conference numbering restarts at 1 after the system assigns conference number 100,000. To get an archived CDR: From your computer, open an FTP client. FTP into the VSX system. Enter this FTP command: GET localcdr_archive.csv Close your FTP session. © Polycom, Inc.
  • Page 86 VSX 7000 Series Administrator’s Guide www.polycom.com/videodocumentation...

  • Page 87: Troubleshooting

    IP address in a web browser and browse to the required diagnostic tool. What’s in this Chapter? Page Sending a Message System Screens Quick Reference Diagnostic Screens General Troubleshooting How to Contact Technical Support © Polycom, Inc.

  • Page 88: Sending A Message

    VSX 7000 Series Administrator’s Guide Sending a Message If you are experiencing difficulties with connectivity or audio, you may want to send a message to the system that you are managing. Only the near site can see the message; it is not broadcast to all parties in a call.

  • Page 89: Diagnostic Screens

    Video – provides a color bar pattern for testing your monitor’s color settings. • Audio – provides access to the Speaker Test and Audio Meter screens. • Reset System – restores software to original factory and installation settings. © Polycom, Inc.

  • Page 90: System Status Tools

    VSX 7000 Series Administrator’s Guide System Status Tools >> Go to System > Diagnostics > System Status to see the System Status and Call Summary screens. The Home screen has a status notification area that advises of any changes in or potential issues with the status of the system.

  • Page 91: Call Statistics Tools

    Both Call Statistics screens include the far site system’s name, system type, IP address or ISDN number, and call type. If the unit is using the internal multipoint option, the Call Statistics screen shows all of the above details for all of the sites in the call. © Polycom, Inc.

  • Page 92: Network Tools

    VSX 7000 Series Administrator’s Guide Network Tools The Network Diagnostics screen provides access to the Near End Loop and PING tests. These allow you to determine whether your system is able to make IP calls successfully. >> Go to System > Diagnostics > Network.

  • Page 93: Video Tool

    If you start the Speaker Test from the VSX web interface, the people at the site you are testing will hear the tone, but you will not. You can send a message to tell them how to notify you if they do not hear the speaker test. © Polycom, Inc.

  • Page 94: The Audio Meter Screen

    VSX 7000 Series Administrator’s Guide The Audio Meter screen The Audio Meter screen measures the strength of audio signals from: The microphone pod(s) Far site audio VCR/DVD audio In the event of audio problems, the Audio Meter screen can help you to determine the cause.

  • Page 95: The Reset System Screen

    If you choose to delete Directory entries, only the entries in your local Directory will be deleted. System reset does not affect the Global Directory. Select the Reset System icon to begin the reset process. © Polycom, Inc.

  • Page 96: General Troubleshooting

    VSX 7000 Series Administrator’s Guide General Troubleshooting This section presents problems, likely causes, and corrective actions. Problems are presented as follows: Critical problems – prevent use of the system or access to common functions. Severe problems – prevent you from making calls successfully.
  • Page 97 Make sure the transparent protective strip from the remote control. has been removed from the infrared sensor on the front of the VSX 7000 set-top. Make sure you are pointing the remote control at the infrared sensor. © Polycom, Inc.

  • Page 98: Severe Problems

    VSX 7000 Series Administrator’s Guide Severe Problems Symptom Cause Solution Error message occurs when H.320 (ISDN) call: The first line did not Be sure you are calling the correct placing a call. connect. The system cannot make a number. The number may need to call if the first line does not connect.
  • Page 99 “waiting” in Contact your network administrator. the IP Video Number field. The DHCP server is not available. Contact your network administrator to correct the problem with the server or to assign a static IP address. © Polycom, Inc.
  • Page 100 VSX 7000 Series Administrator’s Guide Symptom Cause Solution Cannot dial remote system Switch protocol issue. Start by calling the far site at 1x56, 1x64, in BONDING 384 K calls. 2x56, or 2x64K, as appropriate. This will (The call progress circles verify the primary number.

  • Page 101: Minor Issues

    Startup music plays through The audio system or monitor speakers Check audio connections and volume the built-in VSX 7000 are not properly connected. level on your monitor. speaker but not through the monitor speakers.
  • Page 102 VSX 7000 Series Administrator’s Guide Symptom Cause Solution Picture freezes frequently Too many network line transmission Try the call again. during an ISDN call. errors. Check the error count on the Diagnostics > Call Statistics screen to verify this. Network interface cable or cables may Replace the cable or cables.
  • Page 103 Too many managers are logged into Only five system managers are allowed at the system. any one time. To log everyone out, restart your system. © Polycom, Inc.

  • Page 104: Normal System Behaviors

    The system is starting. This is normal. plays and Polycom logo appears briefly. The lamp on the front of the VSX 7000 blinks, alternating between amber and green. The light on the front of the The system is not in a call.

  • Page 105: How To Contact Technical Support

    How to Contact Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly, contact Polycom Technical Support by telephone or Internet as described below. By Telephone Before calling Polycom Technical Support, please have the following information ready.
  • Page 106 VSX 7000 Series Administrator’s Guide www.polycom.com/videodocumentation...

  • Page 107: Appendix

    PIP shows: Monitor 1 Graphics Near video None Graphics Far video Monitor 2 Far video Graphics Graphics Graphics Near video Projector Far video Near video None Graphics None © Polycom, Inc. Appendix - 1...
  • Page 108 VSX 7000 Series Administrator’s Guide Multipoint Dialing Speed Information In a multipoint call, all parties must be connected at the same speed. The following table shows the maximum allowable dialing speeds for the number of sites, including the main site, in a call.
  • Page 109 Camera cable (S-Video, yellow 4-pin mini-DIN) 100 ft (30 m) VGA cable (15-pin high-density subminiature D) 25 ft (7.6 m) VCR/DVD composite cable (Triple RCA) 50 ft (15 m) Dual display adapter option, 2457-10849-001 — © Polycom, Inc. Appendix - 3...

  • Page 110: Conference Link Cable

    VSX 7000 Series Administrator’s Guide Cable Drawings The following cables are provided with your VSX system: LAN cable Monitor cable Conference link cable Their pin-outs are shown in the following drawings. 3.35" MOLDED STRAIN RELIE WIRING COLOR CODE STANDARDS: (WIRE/STRIPE) CONN.
  • Page 111 THE BARCODE CONTAINS LAST 8 DIGIT OF CABLE PART NUMBER (REMOVE VV2457). LABLE SPEC : LASER LABLE CABLE, S-VIDEO, MINI-DIN4 PLUG TO SIZE : LABLE SIZE (12 X 76mm) L. SIMPSON 072098 MINI-DIN4 PLUG YELLOW 25 FEET S-Video Cable 2457-08409-001 © Polycom, Inc. Appendix - 5...
  • Page 112 VSX 7000 Series Administrator’s Guide FAIR-RITE PN 2661665702 OR POLYCOM APPROVED EQUIVALENT FLEXIBLE CABLE, CONSISTING OF TWO 28 AWG. STRANDED TWISTED PAIRS, ONE 24 AWG. 30 FT STRANDED CONDUCTOR, WITH OVERALL SPIRAL PAPER PLUS TINNED COPPER SHIELD. OFFSET TAB RJ11 PLUG, 6P6C, STEWART P/N: 937-SP-3066R-OST OR EQUIVALENT ITEM QTY.
  • Page 113 SIZE: 12mm X 76mm 2.75"±.25" PIN OUT TWISTED PAIR CBL, MICPD, RJ11, OFFSET TAB, TWISTED PAIR 10 FEET K.HINES 111802 2457-20910-002 SPIRAL SHIELD N T S Conference Link Cable 2457-20910-002, 10 ft (3 m) © Polycom, Inc. Appendix - 7...

  • Page 114: Q.850 Cause Codes

    VSX 7000 Series Administrator’s Guide Q.850 Cause Codes The following table describes codes that the ISDN switch sends to the router to indicate call status. Although the codes are standardized, each ISDN service provider defines them differently. Because of this, the definitions in the table may not exactly match the messages that you see.
  • Page 115 Service or option not An unspecified problem prevents the network or remote available, equipment from providing the requested service or unspecified option. This might be a subscription problem. © Polycom, Inc. Appendix - 9...
  • Page 116 VSX 7000 Series Administrator’s Guide Code Cause Definition Bearer capability not The network is not capable of providing the bearer implemented capability requested by the user. Channel type not The requested channel type is not supported by the implemented equipment sending this code.
  • Page 117 States or Canada) a SPID assignment problem. ISDN switch/network inactive ISDN command The ISDN signaling code has encountered an error processing error processing an ISDN action. ISDN adapter busy-wait and retry. © Polycom, Inc. Appendix - 11...
  • Page 118 VSX 7000 Series Administrator’s Guide Appendix - 12 www.polycom.com/videodocumentation...

  • Page 119: Safety And Legal Notices

    Sublicense Agreement without Polycom’s prior consent. Title to all Subject Programs shall at all times remain and vest solely with Polycom, Inc. and its licensors. Buyer acknowledges Polycom’s claim that the Subject Programs are its trade secret and confidential property, and shall treat them as such.
  • Page 120 This equipment may not be used on a coin service or party line. If you experience trouble with your VSX 7000, disconnect it from the telephone line to determine if the registered equipment is malfunctioning. For repair or warranty information, please contact Polycom Inc. at 1-888-248-4143 or 4750 Willow Road, Pleasanton, CA 94588-2708, USA.
  • Page 121 EEA Regulatory Notices CE Mark R & TTE Directive This VSX 7000 has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough UK SL1 4DX.
  • Page 122 Polycom Ltd. vakuuttaa täten, että VSX 7000 on direktiivin 1999/5/EC keskeisten vaatimusten ja sen muiden tätä koskevien säännösten mukainen. Déclaration de conformité: Par la présente, Polycom Ltd. déclare que ce VSX 7000 est conforme aux conditions essentielles et à toute autre modalité pertinente de la Directive 1999/5/CE. Dichiarazione di conformità: Con la presente Polycom Ltd.
  • Page 123 Installation must be performed in accordance with all relevant national wiring rules. Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. © Polycom, Inc. Safety and Legal Notices - 5...
  • Page 124 VSX 7000 Series Administrator’s Guide Safety and Legal Notices - 6 www.polycom.com/videodocumentation...

  • Page 125: Index

    13, 25, 26, 100 feedback, preventing 21 dual display adapter 26 inputs 61 LAN 13, 23, 98, 99, 103 meter 94, 100 microphone pod, see conference link cable protocol 79, 91 monitor 13, 26 © Polycom, Inc. Index - 1...
  • Page 126 VSX 7000 Series Administrator’s Guide call PIP 54, 58 diagnostics 91 video 57 preferences 40, 72 connecting progress indicators 80, 91, 99 camera 27 quality 40, 65, 72, 101, 102 DVD or VCR 28, 102 speed 32, 40, 79, 91, 100...
  • Page 127 101 indicators extension call progress 80, 91, 99 E.164 33, 34, 35 system 104 H.323 33, 34, 35, 43, 65 infrared sensor 97 external audio system, See audio system initial system configuration 29, 30 © Polycom, Inc. Index - 3...
  • Page 128 VSX 7000 Series Administrator’s Guide inputs audio 61 keypad, audio confirmation 54, 71 camera 25, 27 conference link (microphone pods, Visual Con- kiosk mode 52, 55, 64 cert VSX) 22, 23 DVD/VCR 25, 28 installing camera 27 feet 20 cable 13, 23, 98, 99, 103...
  • Page 129 Quad BRI network interface module 14, 17, 23 subwoofer 22 quality VGA 25, 26, 60 audio 10, 21, 101 video 61 call 40, 65, 72, 101, 102 video 10, 23, 101, 102 Quality of Service 36, 101 packet loss 79 password © Polycom, Inc. Index - 5...
  • Page 130 VSX 7000 Series Administrator’s Guide status notifications 90 subnet mask 31, 103 recent calls 66, 71, 81 subwoofer 13, 62, 100 see also Call Detail Report (CDR) connecting 24 recommendations, site 18, 21 installing network interface module 19 registration, gatekeeper 33...
  • Page 131 23, 26 VGA output resolution 26 volume alert tones and sound effects 101 bass 62 master control 62 setting 62 subwoofer 62 treble 62 VSX Web interface 23 VSX Web interface access 82, 103 © Polycom, Inc. Index - 7...

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