Qiagen QIAcuity 911000 User Manual page 50

Visit www.qiagen.com and go to the Software section of the QIAcuity product page to check if an
updated software version is available for download.
Note: Only users with an Administrator and Lab Leader role can perform software updates.
On a computer running Microsoft Windows, download the software update from www.qiagen.com.
Insert the USB drive provided with the QIAcuity, create a new folder named update, and extract
the update software into this folder.
It is recommended to clear the data first by clicking Force clear in Data Management under Tools
before the update.
8. On the Home screen, tap Configuration.
9. Select the System tab.
Note: The current software and firmware version are located in the Device Info pane.
10. Connect the USB drive to the instrument.
11. The software version of the update package on the USB is displayed in the Update Info (USB)
panel.
Note: If the USB drive is empty, no information is displayed in the Device Info (USB) panel.
12. Tap Update software to proceed.
13. The Update Flash Controller Software and Firmware window is shown.
14. Tap Start to begin the software update or tap Cancel to return to the previous window.
15. The update files are copied from the USB drive to the instrument's internal drive. The status of
the file copying process is shown on the screen.
Note: If an error occurs when the files are being copied, an error message is shown on the
screen. Tap Cancel to stop the process. Remove the USB drive and tap Reboot to restart the
instrument. If the QIAcuity does not function after an unsuccessful software update, contact
QIAGEN Technical Services.
16. After the software update files are copied, tap Reboot to restart the instrument.
17. The QIAcuity restarts and installs the software firmware update, which can take up to 1 hour.
18. Important: In case of update from instrument software 1.0.0.84 to 2.1 a second restart is
required to be able to log in.
19. After the final restart of the instrument, the network icon and the Software Suite icon should be
green and you may login with the admin credentials previously defined in the QIAcuity
Software Suite.
QIAcuity User Manual 06/2022 50