Software Installation Problems - 3Ware 9550SXU-12 User Manual

Troubleshooting

Software Installation Problems

256
• The motherboard may be functional, but may not be compatible. Please
check the Motherboard Compatibility List on the 3ware website at
www.3ware.com/products/compatibility.asp
has been tested by 3ware. If you have a different type of motherboard
available, you may want to test the controller in it to see if the 3ware
BIOS screen appears.
• The motherboard's BIOS may need to be upgraded. Check the web site of
the motherboard manufacturer to download and install their latest BIOS.
• The motherboard may not be functional.
• You may not have the latest 3ware firmware and driver. To see what
version you have, see "Determining the Current Version of Your 3ware
Driver" on page 179.To download the most recent software, see
www.3ware.com/support/download.asp.
Need to boot from a non-3ware device without changing the boot
order
If the operating system is installed on a 3ware unit, you can temporarily
bypass the 3ware BIOS and prevent the OS from booting from that unit by
pressing Alt-b. This saves the step of changing the boot order in the
motherboard BIOS and 3BM and having to change it back again.
The 3ware RAID controller was configured without problems, but
the system does not boot
The problem could be one or more of the following:
• The BIOS may have changed the order of the boot devices. Check your
system BIOS boot sequence.
• The 3ware BIOS will only boot from the first unit listed in 3BM. You can
change the unit from which the 3ware controller boots by moving it to the
top of the list of units by highlighting the unit and pressing the 'Page Up'/
'Page Down' keys.
• The operating system is installed on a device that is not in your system's
boot order. Use your system's Setup utility to include the StorSwitch
controller in the boot order.
• If your operating system was installed before you configured your RAID
units, you may have overwritten your operating system. Remember that
creating or deleting a RAID unit overwrites any existing data on the
member drives. Reinstall your operating system.
• There may be a compatibility problem between the motherboard system
BIOS and the 3ware BIOS. Check the 3ware website (www.3ware.com)
to see if your motherboard is compatible with the 3ware BIOS, and check
with your motherboard manufacturer for potential BIOS updates.
3ware SAS/SATA RAID Software User Guide, Version 9.5.1
http://
to see if you motherboard
http://