Error And Notification Messages - 3Ware 9550SXU-12 User Manual

Troubleshooting

Error and Notification Messages

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If a drive that previously showed up in 3DM or 3BM does not show up, try the
following:
1 Power the system down, then reseat the drive in the slot, reseat the data
cable, and reseat the power cable.
2 Power the system back up.
3 If the drive still does not show up in 3DM or 3BM, then swap that drive
with a drive that is showing up.
4 If the drive now shows up, and drive you swapped it with does not, then
the drive is OK. The problem could be the controller connector, the cable,
the power connector, or the RAID cage/chassis slot.
5 Change each of these things, one at a time
• Try a different connector on the controller
• Try a different data cable
• Power the drive with a different power connector from the power
supply
• Try connecting the drive directly to the motherboard, bypassing the
RAID cage/chassis slot
If the drive shows up, then you will know which hardware was defec-
tive.
If the drive still does not show up, contact 3ware Technical Support.
Error and notification messages are issued by the 3ware RAID controller
when an error is detected or when an action is completed. These messages are
sometimes referred to as AENs (asynchronous event notifications).
AEN messages are displayed on the 3DM 2 Alarms page and CLI Show
Alarms page.
On the 3DM 2 Alarms page, you can click on the message to jump to help text
about that message. You can also look the message up in the list below. In
3DM 2, the message number is the last few digits within the parentheses at the
beginning of the message description. For example, in the string
(0x04:0x002B) , " 002B " is the message number. To find additional
information about the message 2B, you would look up 002B in the list below.
Note that the messages are listed below in hex order, since the message
numbers are in hex.
Error and notification messages are listed in Table 13. Descriptions of each
are provided after the table.
3ware SAS/SATA RAID Software User Guide, Version 9.5.1