ADTRAN Atlas 550 System Manual page 12

Customer Service, Product Support Information, and Training
Pre-Sales Inquiries and Applications Support
Your reseller should serve as the first point of contact for support. If additional pre-sales support is needed,
the ADTRAN Support web site provides a variety of support services such as a searchable knowledge
base, latest product documentation, application briefs, case studies, and a link to submit a question to an
Applications Engineer. All of this, and more, is available at:
http://support.adtran.com
When needed, further pre-sales assistance is available by calling our Applications Engineering
Department.
Applications Engineering (800) 615-1176
Post-Sale Support
Your reseller should serve as the first point of contact for support. If additional support is needed, the
ADTRAN Support web site provides a variety of support services such as a searchable knowledge base,
updated firmware releases, latest product documentation, service request ticket generation and
trouble-shooting tools. All of this, and more, is available at:
When needed, further post-sales assistance is available by calling our Technical Support Center. Please
have your unit serial number available when you call.
Installation and Maintenance Support
The ADTRAN Custom Extended Services (ACES) program offers multiple types and levels of installation
and maintenance services which allow you to choose the kind of assistance you need. This support is
available at:
For questions, call the ACES Help Desk.
12
http://support.adtran.com
Technical Support (888) 4ADTRAN
http://www.adtran.com/aces
ACES Help Desk (888) 874-ACES (2237)
© 2004 ADTRAN, Inc.
ATLAS 550 System Manual
61200305L2-1B