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3Com Corporation Limited Warranty
H
ARDWARE
S
OFTWARE
O
W
BTAINING
ARRANTY
S
ERVICE
W
E
ARRANTIES
XCLUSIVE
The duration of the warranty for the OfficeConnect Gateway is Lifetime.
3Com warrants this hardware product to be free from defects in workmanship and materials, under normal
use and service, for lifetime from the date of purchase from 3Com or its authorized reseller.
If a product does not operate as warranted above during the applicable warranty period, 3Com shall, at its
option and expense, repair the defective product or part, deliver to Customer an equivalent product or part to
replace the defective item, or refund to Customer the purchase price paid for the defective product. All
products that are replaced will become the property of 3Com. Replacement products may be new or
reconditioned. Any replaced or repaired product or part has a ninety (90) day warranty or the remainder of the
initial warranty period, whichever is longer.
3Com warrants that the software programs licensed from it will perform in substantial conformance to the
program specifications therefor for a period of ninety (90) days from the date of purchase from 3Com or its
authorized reseller. 3Com warrants the media containing software against failure during the warranty period.
No updates are provided. 3Com's sole obligation with respect to this express warranty shall be (at 3Com's
discretion) to refund the purchase price paid by Customer for any defective software products, or to replace
any defective media with software which substantially conforms to applicable 3Com published specifications.
Customer assumes responsibility for the selection of the appropriate applications program and associated
reference materials. 3Com makes no warranty or representation that its software products will meet
Customer's requirements or work in combination with any hardware or applications software products
provided by third parties, that the operation of the software products will be uninterrupted or error free, or
that all defects in the software products will be corrected. For any third party products listed in the 3Com
software product documentation or specifications as being compatible, 3Com will make reasonable efforts to
provide compatibility, except where the non-compatibility is caused by a "bug" or defect in the third party's
product.
Customer must contact 3Com's Corporate Service Center or an Authorized 3Com Service Center within the
applicable warranty period to obtain warranty service authorization. Dated proof of purchase may be required.
Products returned to 3Com's Corporate Service Center must be pre-authorized by 3Com with a Return
Material Authorization (RMA) number marked on the outside of the package, and sent prepaid and packaged
appropriately for safe shipment, and it is recommended that they be insured. The repaired or replaced item will
be shipped to Customer, at 3Com's expense, not later than thirty (30) days after receipt of the defective
product by 3Com.
Dead- or Defective-on-Arrival. In the event a product completely fails to function or exhibits a defect in
materials or workmanship within the first forty-eight (48) hours of installation but no later than thirty (30) days
after the date of purchase, and this is verified by 3Com, it will be considered dead- or defective-on-arrival
(DOA) and a replacement shall be provided by advance replacement. The replacement product will normally be
shipped not later than three (3) business days after 3Com's verification of the DOA product, but may be
delayed due to export or import procedures. When an advance replacement is provided and Customer fails to
return the original product to 3Com within fifteen (15) days after shipment of the replacement, 3Com will
charge Customer for the replacement product, at list price.
3Com shall not be responsible for any software, firmware, information, or memory data of Customer
contained in, stored on, or integrated with any products returned to 3Com for repair, whether under warranty
or not.
Telephone Support, with coverage for basic troubleshooting only, will be provided for one year, on a
commercially reasonable efforts basis. Telephone support from 3Com is available from 3Com, only if
Customer purchased this product directly from 3Com, or if Customer's reseller is unable to provide telephone
support. Please refer to the Technical Support Appendix in the User's Guide for telephone numbers.
IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR
BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID,
AT 3COM'S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS
OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING
WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
SATISFACTORY QUALITY. 3COM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR
IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS
PRODUCTS.
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