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3Com OfficeConnect 3CR100A97 User Manual

3com officeconnect 3cr100a97 gateway: users guide
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Part No. 10042307 Rev AA
OfficeConnect

Users Guide

Release 1.0
Gateway
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Summary of Contents for 3Com OfficeConnect 3CR100A97

  • Page 1: Users Guide

    Part No. 10042307 Rev AA OfficeConnect Users Guide Release 1.0 Gateway ®...
  • Page 2 95052-8145 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 3: Table Of Contents

    BOUT UIDE Introduction ..............i How to Use This Guide .
  • Page 4 Configuring the OfficeConnect Gateway ..........3-5 Monitoring OfficeConnect Gateway Statistics .
  • Page 5 Configuring RFC 1483 ............6-4 RFC 1483 Dynamic Configuration RFC 1483 Static Configuration Configuring RFC 1483-MER .
  • Page 6 Initiator Tunnel Mode To Create a VPN Configuration using IPSec Configuring Your IPSec Settings To Create a VPN Configuration using L2TP ..........8-26 Terminator Tunnel Mode Initiator Tunnel Mode To Modify a VPN Configuration...
  • Page 7 DSL Traffic ..............10-3 ADSL Counters .
  • Page 8 Support from 3Com ........

  • Page 9: About This Guide

    Introduction The OfficeConnect Gateway User’s Guide describes how to use the 3Com OfficeConnect family of Integrated Access Devices (IADs). The 3Com OfficeConnect Gateway family of IADs offers a complete integrated voice and data solution ideally suited for small businesses. The...
  • Page 10 Warranty Information FCC Class A Information This user guide and additional documentation for the OfficeConnect Gateway product family are available in Adobe Acrobat Reader Portable Document Format (PDF) on the 3Com World Wide Web site: http://www.3com.com/ Chapter 7 Chapter 8...

  • Page 11: Conventions

    Conventions Table 1 Table 1 Notice Icons Icon Table 2 Text Conventions Convention Screen displays This typeface represents information as it appears on the Syntax Commands The words “enter” and “type” Keyboard key names If you must press two or more keys simultaneously, the key Table 2 list conventions used throughout this guide.
  • Page 12 BOUT UIDE Convention Words in italics Description Italics are used to: Emphasize a point. Denote a new term at the place where it is defined in the text. Identify menu names, menu commands, and software button names. Examples: From the Help menu, select Contents. Click OK.

  • Page 13: Introducing The

    This chapter provides an overview of the OfficeConnect Gateway product family. The information in this chapter is organized as follows: Introducing the The 3Com OfficeConnect Gateway family of IADs offers a complete OfficeConnect integrated voice and data solution ideally suited for small businesses. Two...

  • Page 14: Officeconnect Gateway Data

    1 - 2 1: I ® HAPTER NTRODUCING FFICE ONNECT ATEWAY OfficeConnect The OfficeConnect Gateway Data base unit provides users with Gateway Data integrated high-speed Internet and corporate LAN (Local Area Network) data services access over an ADSL telephone line. The unit’s Expansion Port provides users with voice capability when configured with the optional OfficeConnect Gateway Voice Expansion unit.

  • Page 15: Officeconnect Gateway Data And Voice

    Introducing the OfficeConnect Gateway Product Family 1 - 3 OfficeConnect The OfficeConnect Gateway Data and Voice base unit provides users with Gateway Data integrated high-speed Internet and corporate LAN (Local Area Network) and Voice data and voice services access over an ADSL telephone line. The base unit supports up to four voice lines.

  • Page 16: Officeconnect Gateway Voice Expansion

    1 - 4 1: I HAPTER NTRODUCING OfficeConnect The OfficeConnect Gateway Voice Expansion unit provides small Gateway Voice businesses with the flexibility required to meet expanding VoDSL needs. Expansion When configured with the OfficeConnect Gateway Data base unit, the Expansion unit provides VoDSL capability for up to eight voice lines. When configured with the OfficeConnect Gateway Data and Voice base unit, the Expansion unit provides added flexibility to meet expanding VoDSL business needs for up to 12 voice lines.

  • Page 17: What Can The Officeconnect Gateway Do

    VPN initiation and termination, as well as encryption and advanced fire wall filtering. In addition, you can add the 3Com OfficeConnect Gateway Voice Expansion unit to either of the OfficeConnect Gateway base units so that you can scale to 4,8 or 12 simultaneous voice lines by combining different units.

  • Page 18: Virtual Private Networks (Vpns)

    1 - 6 1: I HAPTER NTRODUCING Virtual Private The full-featured virtual private networking (VPN) functionality of the Networks (VPNs) OfficeConnect Gateway gives remote offices and telecommuters secure access to corporate LANs. VPN support is provided through the initiation and termination of IPSec, PPTP, and L2TP tunnels. The OfficeConnect Gateway supports up to 16 simultaneous VPN tunnels.

  • Page 19: Small-Business Vodsl Solution

    1 - 7 Typical VoDSL Implementation Small-business VoDSL solution The 3Com OfficeConnect Gateway delivers multiple toll-quality voice lines, high-speed Internet, and corporate LAN access cost-effectively to small businesses. Plus, it’s easy to add other popular OfficeConnect solutions to the network, including switches, hubs, firewalls, network storage servers, wireless access points, and Internet servers.

  • Page 20: Officeconnect Gateway Integration With An Nbx System Or Traditional Pbx/Key System

    OfficeConnect Gateway Integration with an NBX system or traditional PBX/Key system The OfficeConnect Gateway can easily be integrated with a 3Com NBX 25 Communications system or traditional PBX/Key system. The 3Com NBX 25 communications system’s analog ports are plugged into the four FXS ports of the OfficeConnect Gateway base unit.

  • Page 21: Key Benefits

    HTML, SNMP, and Telnet access allow for easy local and remote management 3Com’s scalable business-class VoDSL solutions provide small businesses with the flexibility required to meet expanding business needs. Two types of base units and a voice...

  • Page 22: Minimum System Requirements

    1 - 10 1: I HAPTER NTRODUCING Benefit Economical Quality Voice Services Lifetime Limited Warranty Minimum System The following list identifies the minimum system requirements for using Requirements the OfficeConnect Gateway on your network: All OfficeConnect Gateway units can operate with a central splitter or splitterless (with in-line filters).

  • Page 23: Specifications

    Specifications The specifications for the OfficeConnect Gateway are listed in the following table: Category Dimensions and Weight Power Environmental Range Analog Telephone Line Support Specifications 1 - 11 Description Height: 54.6 mm (2.15 in) Width: 220 mm (8.7 in) Depth: 185.4 mm (7.3 in) Weight: 1,000 g (2.2 lb) External power supply: Input: 100-240 VAC, 50/60 HZ...
  • Page 24 1 - 12 1: I HAPTER NTRODUCING Category Voice Support Routing and Bridging IP Address Translation ® FFICE ONNECT ATEWAY Description ATM Forum LES 1.0 “Loop Emulation Service Using AAL2”, af-vmoa-0145.000 AAL2 CBR PVC for voice Dynamic bandwidth allocation with voice priority QoS support (CBR/UBR) G.711 PCM 64 Kbps...
  • Page 25 Category Description WAN Protocols PPPoE (RFC 2516) PPPoA (RFC 2364) RFC 1483 RFC 1483 MER AAL Type: AAL5 (data), AAL2 (voice) ATM Service Class: UBR ATM Signaling, UNI 3.1 Virtual circuit (VC) traffic Shaping (UBR, CBR) 16 simultaneous VCs VPN initiation and termination IPSec with hardware acceleration Hifn Network Security Processor PPTP...
  • Page 26 1 - 14 1: I HAPTER NTRODUCING Category POTS Interface LAN Interface Performance LEDs/Indicators Regulatory Approvals ® FFICE ONNECT ATEWAY Description 0/4/8/12 RJ-11 voice (POTS) ports, supports up to 12 POTS ports with optional expansion voice unit One full duplex autosensing 10/100 Ethernet RJ-45 port Auto MDI/MDIX Downstream: Up to 8 Mbps...

  • Page 27: Getting Started

    Overview The OfficeConnect Gateway is an IP router designed for optimal use with networks that use dynamic IP addressing. For most individuals using the OfficeConnect Gateway for shared Internet access, dynamic IP addressing is the type of addressing scheme most often utilized by Internet Service Providers (ISPs).
  • Page 28 2 - 2 2: G IP E HAPTER ETTING TARTED TATIC NVIRONMENT and you will not be able to access the configuration pages of the OfficeConnect Gateway. To communicate with the OfficeConnect Gateway during its initial configuration, you need to follow the procedure outlined below only for the workstation that you first connect to the OfficeConnect Gateway.

  • Page 29: Setup Steps For A Static Workstation

    Setup Steps for a The first step is to record your current, statically-configured workstation’s Static Workstation network settings and set them aside for later use. Then you must temporarily change your statically-configured workstation’s network settings so that your workstation can communicate with the OfficeConnect Gateway.

  • Page 30: For Windows 2000 Users

    2 - 4 2: G HAPTER ETTING TARTED OfficeConnect Gateway web page, click LAN Configuration (located in the Network section of the left-hand frame) to access the LAN Configuration page. 12 In the LAN IP Address field, enter your workstation’s original Gateway IP address that you recorded earlier.
  • Page 31 4 Click Properties. The Local Area Connection Properties window opens. 5 Select Internet Protocol (TCP/IP) and click Properties. The Internet Protocol (TCP/IP) Properties window opens. 6 Write down the values listed in the IP Address, Subnet Mask and Default Gateway fields. You will need to reenter this information later. 7 Change the IP Address, Subnet Mask and Default Gateway fields as follows (this allows your workstation to be recognized by the OfficeConnect Gateway):...
  • Page 32 2 - 6 2: G HAPTER ETTING TARTED 12 In the LAN IP Address field, enter your workstation’s original Gateway IP address that you recorded earlier. 13 Click Apply. 14 Click SaveAll on the upper right portion of the menu bar to permanently save your changes.
  • Page 33 5 Write down the values listed in the IP Address, Subnet Mask and Default Gateway fields. You will need to reenter this information later. 6 Change the IP Address, Subnet Mask and Default Gateway fields as follows (this allows your workstation to be recognized by the OfficeConnect Gateway): In the IP Address field, enter 192.168.1.2 In the Subnet Mask field, enter 255.255.255.224...
  • Page 34 2 - 8 2: G HAPTER ETTING TARTED 11 In the LAN IP Address field, enter your workstation’s original Gateway IP address that you recorded earlier. 12 Click Apply. 13 Click SaveAll on the upper right portion of the menu bar to permanently save your changes.

  • Page 35: Chapter 3 - Using The Office Connect Gateway

    Overview This chapter describes how to use your web browser to access, administer, configure, and manage your OfficeConnect Gateway from the OfficeConnect Gateway web page. You can also view system settings and monitor the performance of the unit from this web page. Assumptions The information in this chapter assumes the following: If you are using your Gateway in a Static IP Addressing environment,...
  • Page 36 3 - 2 3: U HAPTER SING THE FFICE The information in this chapter is organized into the following sections: Service Providers can also access, administer, configure, and manage the OfficeConnect Gateway using the OfficeConnect Gateway CLI (Command Line Interface), a Console Telnet-based command line program.

  • Page 37: Accessing The Officeconnect Gateway Web Page

    Accessing the To access the OfficeConnect Gateway web page from your web browser, OfficeConnect perform the following steps: Gateway web page 1 From your web browser, enter the default IP address (192.168.1.1) for the OfficeConnect Gateway. The OfficeConnect Gateway home page is displayed. This page shows system summary information for your OfficeConnect Gateway configuration.

  • Page 38: Officeconnect Gateway Menu Bar

    3 - 4 3: U HAPTER SING THE FFICE 2 Select the appropriate category from the OfficeConnect Gateway menu bar. OfficeConnect The OfficeConnect Gateway web user interface (web UI) is simple to Gateway Menu Bar access and use. All settings and options are accessible directly from the OfficeConnect Gateway menu bar which is displayed in the upper portion of the web page.

  • Page 39: Officeconnect Gateway Web Page Conventions

    OfficeConnect The following web page conventions are used on the web pages of the Gateway Web page OfficeConnect Gateway: Conventions Field Description Labels: The Help conventions used for the field descriptions are: Configuring the To configure the settings of the OfficeConnect Gateway, click Configure OfficeConnect on the menu bar to access the Configuration frame on the left-hand Gateway...

  • Page 40: Monitoring Officeconnect Gateway Statistics

    3 - 6 3: U HAPTER SING THE FFICE If you are using an OfficeConnect Gateway Data Only base unit without a Voice Expansion unit, you will not see the Voice Configuration option displayed in the Configuration frame of the OfficeConnect Gateway web page.

  • Page 41: View Officeconnect Gateway Settings

    View OfficeConnect To view your OfficeConnect Gateway related settings, click View on the Gateway Settings menu bar to access the View Settings frame on the left-hand frame of the OfficeConnect Gateway web page. The following categories are displayed in the left-hand frame of the page: LAN Traffic LAN Counters DSL Traffic...

  • Page 42: Access Online Help

    Advanced DNS Server Configuration NAT/PAT Configuration Firewall Configuration VPN Configuration VPN Route Configuration IP Pool Configuration Management Backup and Restore Command Script Console Telnet Reboot System Restore Factory Defaults Software Upload 3Com Links (These are active web links) 3Com Home...

  • Page 43: Logoff

    If you do not click SaveAll, your changes will not be saved. Documentation (Click to access related 3Com documentation) Support (Click to access technical support) Contacts (Click to access contact information) Products (Click to access information on other 3Com products) LogOff 3 - 9...
  • Page 44 3 - 10 3: U HAPTER SING THE FFICE ONNECT ATEWAY...

  • Page 45: Administration

    Overview This chapter describes how to access and use the administrative features of the OfficeConnect Gateway from the OfficeConnect Gateway web page. The web interface of the OfficeConnect Gateway lets you easily perform administrative tasks such as creating/managing User Accounts and creating/managing Web Links (links to specific web addresses) from within the OfficeConnect Gateway web page.

  • Page 46: Login Users

    4 - 2 4: A HAPTER DMINISTRATION Login Users To access or modify the configurable settings of the OfficeConnect Gateway, a user must have a valid User Name, Password, and Privilege level. This section describes how to create, modify, assign privileges, and delete User Accounts for the OfficeConnect Gateway.

  • Page 47: Manager

    Manager A user with Manager privilege has limited capabilities for creating or modifying parameters of the OfficeConnect Gateway. The following list identifies the limitations associated with Manager privilege. OfficeConnect Gateway Web Page WAN Configuration Console Telnet Restore Factory Defaults Login Users Creating User A User Account can only be created by a User with Administrator Accounts...

  • Page 48: Modify A User Account

    4 - 4 4: A HAPTER DMINISTRATION 2 Select Create from the drop-down list in the Edit Mode field. 3 Enter the following information in the text fields of this page: 4 Select the appropriate privilege level (Administrator or Manager) for the new user from the drop-down list in the Privilege field.

  • Page 49: Delete A User

    Delete a User To delete a user, perform the following steps: 1 Click Login Users to access the Users page. 2 Select Delete from the drop-down list in the Edit Mode field. 3 Select the name of the user you want to delete from the drop-down list in the User Name field.

  • Page 50: Creating Web Links

    3 Enter a name for the web link you are creating in the Link Name field. 4 Enter the complete URL address for the web link you are creating in the Link URL field. For example, http://www.3com.com. 5 Click Apply to save your changes to the page. (If you click Reset while in the Create Mode, all changes you made on this page will be deleted, and the fields will be re-set to their default values.)

  • Page 51: Deleting A Web Link

    3 Select the name of the web link you wish to modify from the Link Name drop-down menu. 4 Modify the information in the Link URL field as needed. 5 Click Apply to save your changes to the page. 6 Click SaveAll on the upper right portion of the menu bar to save your changes permanently.
  • Page 52 4 - 8 4: A HAPTER DMINISTRATION...

  • Page 53: Lan Configuration

    LAN C Overview You can quickly configure the LAN settings for the OfficeConnect Gateway from your web browser. Two configuration levels are available for your LAN settings: This chapter describes how to configure your LAN settings for each level. Accessing the LAN To access the OfficeConnect Gateway LAN Configuration page, perform Configuration Page the following steps:...
  • Page 54 5 - 2 5: LAN C HAPTER ONFIGURATION The Configure frame, shown in the following illustration, is displayed in the left portion of the page: 3 The LAN Configuration option is listed in the Network category. Click LAN Configuration to access the LAN Configuration page, shown in the following illustration.

  • Page 55: Normal Lan Configuration

    Normal LAN To configure your LAN settings for the normal level, perform the Configuration following steps: 1 LAN Configuration Level: Normal is the default selection on the LAN Configuration page. Select Normal in the LAN Configuration Level drop-down menu if it is not already selected. 2 LAN IP Address: Enter the LAN IP address for the OfficeConnect Gateway in the LAN IP Address field.

  • Page 56: Advanced Lan Configuration

    5 - 4 5: LAN C HAPTER ONFIGURATION Advanced LAN To configure your LAN settings for the Advanced DHCP level, perform the Configuration following steps: 1 Select Advanced DHCP in the LAN Configuration Level drop-down menu to access the LAN Configuration page for this level, shown in the following illustration.
  • Page 57 DHCP, the OfficeConnect Gateway, acting as a DHCP Client, will obtain this IP address automatically from the Service Provider’s DHCP Server. Secondary LAN DNS Server: Enter the IP address provided by your Service Provider in the Secondary LAN DNS Server field. If your network is utilizing WINS resolution, your Service Provider will provide you with IP addresses for the following fields: Primary WINS: Enter the IP address of the Primary WINS server...
  • Page 58 5 - 6 5: LAN C HAPTER ONFIGURATION...

  • Page 59: Wan Configuration

    WAN C ONFIGURATION Overview This chapter describes how to configure your WAN (Wide Area Network) protocols for the OfficeConnect Gateway. The WAN configuration information is provided by your Service Provider. If you do not have this information or have questions about your WAN settings, please contact your Service Provider.

  • Page 60: Supported Wan Protocols

    6 - 2 6: WAN C HAPTER ONFIGURATION After you have created a unique password for your User Name (remember, this User Name account must have Administrator privileges), you can configure your WAN protocol settings as described in the Accessing the WAN Configuration section of this chapter. Supported WAN The OfficeConnect Gateway supports the following WAN protocols: Protocols...

  • Page 61: Accessing The Wan Configuration Page

    Accessing the WAN To access the OfficeConnect Gateway WAN Configuration page, perform Configuration Page the following steps: 1 From your web browser, access the OfficeConnect Gateway home page (Default IP address: 192.168.1.1). 2 Click Configure on the menu bar of OfficeConnect Gateway page. This menu option is located in the upper left portion of the page.

  • Page 62: Configuring Rfc 1483

    6 - 4 6: WAN C HAPTER ONFIGURATION The WAN Configuration page shows the parameters you can configure for your wide area network (WAN). When you select a WAN protocol, the WAN Configuration page will interactively change to display the fields associated with the selected protocol.

  • Page 63: Rfc 1483 Dynamic Configuration

    You can create, modify and delete your RFC 1483 WAN Configurations. Refer to the Modifying Your WAN Protocols section in this chapter for information on how to modify your currently configured WAN protocols. If you want to delete a configured WAN protocol, refer to the Deleting Your WAN Protocols section.

  • Page 64: Rfc 1483 Static Configuration

    6 - 6 6: WAN C HAPTER ONFIGURATION RFC 1483 Static In an RFC-1483 configuration with static IP addressing, the DHCP Client Configuration over WAN setting is disabled. To configure your WAN settings for an RFC 1483 Static Configuration, perform the following steps: 1 Select Create from the PVC Name Edit Mode drop-down menu.

  • Page 65: Configuring Rfc 1483-Mer

    6 Enter the VCI (Virtual Circuit Identifier) Number that was provided by your Service Provider in the VCI Number field. 7 Select RIPv2 (unless instructed otherwise by your Service Provider) from the IP Routing Protocol drop-down menu. 8 Enter the Local WAN IP address for the OfficeConnect Gateway in the Local WAN IP Address field.

  • Page 66: Rfc 1483-Mer Static Configuration

    6 - 8 6: WAN C HAPTER ONFIGURATION routing is selected, the OfficeConnect Gateway acts as a router and all IP traffic is routed to the remote hosts. You can create, modify and delete your RFC 1483-MER WAN Configurations. Refer to the Modifying Your WAN Protocols section in this chapter for information on how to modify your currently configured WAN protocols.
  • Page 67 4 Select Routing from the Forwarding Mode drop-down menu - if it is not already selected. Routing is the default selection for this field. 5 Enter the VPI (Virtual Port Identifier) Number that was provided by your Service Provider in the VPI Number field. 6 Enter the VCI (Virtual Circuit Identifier) Number that was provided by your Service Provider in the VCI Number field.

  • Page 68: Forwarding Mode: Bridging

    6 - 10 6: WAN C HAPTER ONFIGURATION 10 Enter the Remote WAN IP address for the OfficeConnect Gateway in the Remote WAN IP Address field. Your Service Provider will give you this address. The Remote WAN IP Address is the IP address of the Service Provider’s server you will be connecting to.
  • Page 69 5 Enter the VPI (Virtual Port Identifier) Number that was provided by your Service Provider in the VPI Number field. 6 Enter the VCI (Virtual Circuit Identifier) Number that was provided by your Service Provider in the VCI Number field. 7 Select RIPv2 (unless instructed otherwise by your Service Provider) from the IP Routing Protocol drop-down menu.

  • Page 70: Configuring Ppp-Based Wans

    6 - 12 6: WAN C HAPTER ONFIGURATION Configuring The following procedure describes how to configure (create) your WAN PPP-based WANs settings for the following PPP-based WAN configurations: A PPP-based WAN Configuration requires a PPP (Point-to-Point) Login Account (User Name and Password) with your Service Provider. This information will be provided by your Service Provider.

  • Page 71: Ppp Configuration Procedure

    To configure your WAN settings for a PPP Configuration, perform the Configuration following steps: Procedure 1 Select Create from the PVC Name Edit Mode drop-down menu. If no WAN interface has previously been configured, the field will already be set to Create. 2 Enter a name for your PVC (Permanent Virtual Circuit) in the PVC Name field.
  • Page 72 6 - 14 6: WAN C HAPTER ONFIGURATION Provider. The other selection, Show Current Users, shows the current user of a configured PPP WAN. 5 Enter your User Name in the Username field. This is the name that was provided by your Service Provider. 6 Enter your password in the Password field.

  • Page 73: Modifying Your Wan Protocols

    12 Click Apply to save your changes to the WAN Configuration page. The system will display a status window informing you it is processing the information you entered on the WAN Configuration page. If you click Reset, all changes you made on this page will be deleted, and the fields will be re-set to their default values.

  • Page 74: Deleting Your Wan Protocols

    6 - 16 6: WAN C HAPTER ONFIGURATION Deleting Your WAN To delete a configured WAN protocol from your OfficeConnect Gateway, Protocols perform the following steps. 1 Select Delete from the PVC Name Edit Mode drop-down menu. 2 Select the name of the PVC (Permanent Virtual Circuit) you want to delete from the drop-down menu in the PVC Name field.

  • Page 75: Voice Configuration

    Overview The OfficeConnect Gateway’s web interface lets you easily and quickly set up the VoDSL (Voice over DSL) features of your OfficeConnect Gateway. To configure or modify the voice configuration settings, you must have Administrative level access to the OfficeConnect Gateway. The OfficeConnect Gateway, when configured to support VoDSL, is compatible with existing telephone equipment, including fax machines, analog telephones, modems, and PBX and key systems.

  • Page 76: Accessing The Voice Configuration Page

    7 - 2 7: V HAPTER OICE ONFIGURATION Accessing the Voice To access the Voice Configuration page, perform the following steps: Configuration Page 1 From your web browser, access the OfficeConnect Gateway page (Default IP address: 192.168.1.1). 2 Click Configure on the menu bar of OfficeConnect Gateway page. This menu option is located in the upper left portion of the page.
  • Page 77 Your Service Provider will provide you with the information required on this page. 4 Select the name of the Gateway from the Gateway drop-down menu. The default selection is None. This list identifies the voice gateways supported by the OfficeConnect Gateway. The voice gateway is physically located in your Service Provider’s central office (CO).
  • Page 78 7 - 4 7: V HAPTER OICE ONFIGURATION capability. Companding reduces the noise and crosstalk levels at the receiver. Mu-law is a companding standard commonly used in the United States. It takes 14-bit data values and compresses them to eight-bit values. A-law is the standard used in Europe.

  • Page 79: Advanced Configuration Features

    Overview You can configure the following advanced features of the OfficeConnect Gateway from your web browser: This chapter describes how to configure each of these features from the OfficeConnect Gateway home page. To use these advanced features, you must have Administrator privilege. CAUTION: Please be careful using these options as they will be applied to your configured LAN and WAN settings.

  • Page 80: Dns Server Configuration

    8 - 2 8: A HAPTER DVANCED ONFIGURATION The Configure frame, shown in the following illustration, is displayed in the left portion of the OfficeConnect Gateway page. The advanced features are shown in the Advanced section of the Configure frame. DNS Server The DNS Server Configuration page lets you configure the Primary and Configuration...
  • Page 81 The Configuration options are displayed on the left-hand frame of the OfficeConnect Gateway page. 2 Click DNS Server Configuration (located in the Advanced section of the left-hand frame) to access the DNS Server Configuration page. 3 Enter the IP address of the Primary DNS Server in the Primary DNS Server Address field.

  • Page 82: Nat/Pat Configuration

    8 - 4 8: A HAPTER DVANCED ONFIGURATION NAT/PAT The NAT/PAT Configuration page lets you configure the address Configuration translation settings for your configured WAN interfaces. Address translation enables workstations with private, non-registered IP addresses on a LAN to access devices on the public network such as the Internet. Address translation changes a private address to a public address at the gateway of a public network.The OfficeConnect Gateway supports two types of address translation:...
  • Page 83 1) If the user kept the default NAT settings (the default is SuperNat) and if the local workstation that initiated the tunnel is the one that is expecting a NetMeeting call from the remote side, and also the one that is listed in the default static NAT policy, then the incoming call from the remote side will get directed to the intended workstation.

  • Page 84: To Create A Nat Static Or Dynamic Policy

    8 - 6 8: A HAPTER DVANCED ONFIGURATION The following sections describe how to configure the following NAT/PAT options: The OfficeConnect Gateway is factory configured with basic default NAT and PAT Policies (for NAT: default_NAT; for PAT: default_TCP and default_UDP). The default PAT policy for PPTP always has the Private Net Mask field set to 255.255.255.0.

  • Page 85: To Create A Pat Static Policy

    7 Enter an IP address in the Public End Address field. This is the last address in the range of pool addresses available. 8 Select a WAN interface from the NAT Policy Interface Name drop-down menu. This list shows all configured WAN interfaces. If there are none, the text “None Configured”...

  • Page 86: To Create A Pat Dynamic Policy

    8 - 8 8: A HAPTER DVANCED ONFIGURATION To Create a PAT To create a PAT Dynamic policy, perform the following steps: Dynamic Policy 1 Select Create from the NAT Policy Edit Mode drop-down menu. 2 Enter a name for the NAT Policy you want to create from the NAT Policy Name field.
  • Page 87 To modify a NAT/PAT Policy, perform the following steps: 1 Select Modify from the NAT Policy Edit Mode drop-down menu. The NAT/PAT Configuration page dynamically changes as shown in the following illustration. In addition to the fields that were displayed on the NAT/PAT Configuration page when in Create Mode, additional fields are displayed on the page for the following parameters: Default Workstation...

  • Page 88: To Delete A Nat/Pat Policy

    8 - 10 8: A HAPTER DVANCED ONFIGURATION 2 Select the name of the NAT Policy you want to modify from the NAT Policy Name drop-down menu. 3 Modify the appropriate fields for your NAT/PAT Policy. 4 When you finish making your modifications, click Apply and then click SaveAll on the OfficeConnect Gateway menu bar to permanently save your changes.
  • Page 89 When data packets are received by a network interface such as the OfficeConnect Gateway, a packet filter analyzes packet header data against its set of rules. Based on rules that you define, the filter permits the packet to pass through or discards it. From the Firewall Configuration page, you can select the level of firewall protection used by the OfficeConnect Gateway.

  • Page 90: Firewall Level: None

    8 - 12 8: A HAPTER DVANCED ONFIGURATION Firewall Level: If you don’t want to use the firewall protection provided by the packet None filters of the OfficeConnect Gateway, perform the following steps: 1 Select None in the Firewall Level drop-down menu. 2 Click Apply and then click SaveAll on the menubar of the OfficeConnect Gateway to permanently save the information.

  • Page 91: Firewall Level: Custom

    4 Select the appropriate category (Filter on Input, Filter on Output) from the Filter Assignment drop-down menu. Filtering On The LAN Side: If the firewall filter is attached to the LAN side and you select Filter on Input, the OfficeConnect Gateway will perform packet filtering on the packets travelling from the LAN to the OfficeConnect Gateway.
  • Page 92 8 - 14 8: A HAPTER DVANCED ONFIGURATION To create a Custom Filter, perform the following steps: 1 Select Custom in the Firewall Level drop-down menu. The Firewall Configuration page changes dynamically as shown in the following illustration. 2 Select Create from the Edit Mode drop-down menu. 3 Enter a name for your filter in the Filter Name field.
  • Page 93 7 Select a protocol from the Protocol drop-down menu. This menu lists the currently configured protocols. 8 Select the appropriate Rule Number from the Rule Number drop-down menu. When creating a new filter, the Rule Number drop-down menu only displays “No Rules.” Once you have created your first rule, the drop-down menu will then display “Filter Rule 001”,...
  • Page 94 8 - 16 8: A HAPTER DVANCED ONFIGURATION 10 Select a keyword from the IP Keyword drop-down menu. Select the keyword with the packet attribute you want the filter to match, such as IP source or destination address, TCP port, or UDP port. 11 Select a value (equal, not equal) from the Operator drop-down menu.

  • Page 95: Modifying A Custom Packet Filter

    Modifying a Custom Packet Filter To modify a Custom Filter, perform the following steps: 1 Select Custom in the Firewall Level drop-down menu. The Firewall Configuration page changes dynamically as shown in the following illustration. 2 Select Modify from the Edit Mode drop-down menu. 3 Select the name of the filter you want to modify in the Filter Name drop-down menu.

  • Page 96: Deleting A Custom Packet Filter

    8 - 18 8: A HAPTER DVANCED ONFIGURATION Deleting a Custom Packet Filter To delete a Custom Filter, perform the following steps: 1 Select Custom in the Firewall Level drop-down menu. The Firewall Configuration page changes dynamically as shown in the following illustration.

  • Page 97: Vpn Configuration

    The VPN Tunnel Configuration page lets you create, modify and delete Configuration VPN (Virtual Private Network) tunnels for the following protocols: Point-to-Point Tunneling Protocol (PPTP), IP Security (IPSec), and Layer Two Tunneling Protocol (L2TP). The fields on this page will change dynamically based on the VPN protocol and tunnel mode you select.

  • Page 98: To Create A Vpn Configuration Using Pptp

    8 - 20 8: A HAPTER DVANCED ONFIGURATION The following sections describe how to configure, create, modify and delete VPN Tunnels. If you are using Windows 2000 Server or Windows 2000 Pro, you need to make the following changes to the system registry in order for IPSec and L2TP tunnels to work properly.

  • Page 99: Terminator Tunnel Mode

    If you will be terminating the VPN Tunnel from a Remote Workstation, select Terminator. If you select Terminator the VPN Configuration page will dynamically change to reflect this selection. Terminator Tunnel Mode If you selected Terminator for your Tunnel Mode, perform the following steps: 1 Enter the password for the VPN Tunnel in the Session Password field.

  • Page 100: To Create A Vpn Configuration Using Ipsec

    8 - 22 8: A HAPTER DVANCED ONFIGURATION 6 Select a data compression algorithm from the Compression drop-down menu. The default value is Auto. 7 Select a workstation from the Workstation list. To select all workstations on the LAN subnet of the OfficeConnect Gateway, click the All Workstations checkbox.
  • Page 101 7 Enter the Client IP address in the Client IP Address field. This is the address of the workstation, network, or subnet on the LAN side of the OfficeConnect Gateway that will be on one end of the VPN tunnel. 8 Select a connection type (Single, Entire Network, or Customized) from the Client Connection drop-down menu.

  • Page 102: Configuring Your Ipsec Settings

    8 - 24 8: A HAPTER DVANCED ONFIGURATION the OfficeConnect Gateway menu bar to permanently save your VPN tunnel configuration information. Configuring Your To configure and customize the IPSEC settings for your VPN, perform the IPSec Settings following steps: 1 Select the appropriate re-key setting (Re-key every KB/Disable re-key) for the IPSec encryption key from the Key Lifetime KB drop-down menu.
  • Page 103 VPN Configuration 8 - 25 Algorithm drop-down menu. SHA1 is the default value. Select an encryption algorithm (DES, 3DES) from the Encryption Algorithm drop-down menu. If you select AH (Authentication Header), the page will dynamically change to show the AH parameters. Select an encapsulation type (Tunnel or Transport) from the Encapsulation drop-down menu.

  • Page 104: To Create A Vpn Configuration Using L2Tp

    8 - 26 8: A HAPTER DVANCED ONFIGURATION To Create a VPN Layer Two Tunneling Protocol (L2TP), an extension to PPP (Point-to-Point Configuration using Protocol), merges the best features of PPTP and L2F (Layer 2 Forwarding). L2TP Like PPTP, L2TP requires that the Service Provider’s routers support it. To create a VPN tunnel using the L2TP protocol, perform the following steps 1 Select Create from the Edit Mode drop-down menu.
  • Page 105 If you select IPSEC, the page will dynamically change to display IPSEC related parameters. 5 Select an attachment layer (WAN Interface or PPP Profile) for the VPN tunnel from the Attachment Layer drop-down menu. The VPN Configuration page will dynamically change based on your selection. If you selected WAN Interface as your attachment layer, select the appropriate WAN interface in the Attachment Interface drop-down menu.

  • Page 106: Initiator Tunnel Mode

    8 - 28 8: A HAPTER DVANCED ONFIGURATION you want filtered. 11 Select a security level (Minimum, Maximum, or Custom) from the Security Level drop-down menu. If you select Minimum or Maximum, the OfficeConnect Gateway will utilize its default security settings for each level.
  • Page 107 7 Select a workstation from the Workstation list. To select all workstations on the LAN subnet of the OfficeConnect Gateway, click the All Workstations checkbox. 8 Select an encapsulation method from the Encapsulation drop-down menu. The default value is None. If you select None, click Apply and then click Finish on the next screen that is displayed to access the VPN Route Configuration page.

  • Page 108: To Modify A Vpn Configuration

    8 - 30 8: A HAPTER DVANCED ONFIGURATION 14 Select an IP Protocol (All, TCP, or UDP) from the IP Protocol drop-down menu. If you select TCP or UDP, the page will dynamically change to display the Client IP and Peer IP Port fields. If you selected TCP or UDP, select the appropriate category (Allow all Ports or Filter Port) for the Client and Peer IP Ports.

  • Page 109: To Delete A Vpn Configuration

    To Delete a To delete a VPN Configuration, perform the following steps: VPN Configuration 1 Select Delete from the Edit Mode drop-down menu. 2 Select the name of the VPN Tunnel you want to delete from the VPN Name drop-down menu. 3 Click the Delete button and click OK when the system prompts you to verify that you want to delete the VPN Tunnel.

  • Page 110: To Create A Vpn Route

    8 - 32 8: A HAPTER DVANCED ONFIGURATION 2 Click VPN Route Configuration (located in the Advanced section of the left-hand frame). The VPN Route Configuration page is displayed. To Create a To create a VPN Route, perform the following steps: VPN Route 1 From the VPN Tunnels section, select the name of the VPN Tunnel you want to create a VPN route for from the VPN Name drop-down menu.

  • Page 111: To Modify A Vpn Route

    To Modify a To modify a VPN Route, perform the following steps: VPN Route 1 From the VPN Tunnels section, select the name of the VPN Tunnel you want to modify from the VPN Name drop-down menu. 2 From the VPN Routes section, select Modify from the Edit Mode drop-down menu.

  • Page 112: To Create An Ip Address Pool

    8 - 34 8: A HAPTER DVANCED ONFIGURATION 1 From your web browser, access the OfficeConnect Gateway page (Default IP address: 192.168.1.1). The Configuration options are displayed on the left-hand frame of the OfficeConnect Gateway page. 2 Click IP Pools Configuration (located in the Advanced section of the left-hand frame).

  • Page 113: To Modify An Ip Address Pool

    Private: Select Private if you want to create an IP Address pool that allows some of your remote users greater access to your network. When an authenticated remote user’s request for an IP address from this pool is received by the OfficeConnect Gateway, it will allocate an IP address from this private pool to the remote user’s computer.

  • Page 114: To Delete An Ip Address Pool

    8 - 36 8: A HAPTER DVANCED ONFIGURATION To Delete an IP To delete an IP Address Pool, perform the following steps: Address Pool 1 Select Delete in the Edit Mode drop-down menu. 2 Select the name of the IP Address Pool you want to delete in the IP Pool Name field.

  • Page 115: Management

    Overview The web interface of the OfficeConnect Gateway lets you easily perform the following management functions from the OfficeConnect Gateway page: You must have Administrator privilege to access the Console Telnet and Restore Factory Defaults functions. All of these functions are shown in the Management area displayed on the left portion of the OfficeConnect Gateway home page.

  • Page 116: Backup And Restore

    9 - 2 9: M HAPTER ANAGEMENT EATURES Backup and Restore The Backup and Restore Utility lets you save an entire configuration for an OfficeConnect Gateway system to an external file, and to quickly restore service in the unlikely event of a failure. It is also useful for switching between different sets of configurations, or to distribute the same configurations to different units, should this become necessary.
  • Page 117 the name and file path of the configuration file. To backup and restore your OfficeConnect Gateway’s configuration, perform the following steps: 1 From your web browser, access the OfficeConnect Gateway page (Default IP address: 192.168.1.1). The Configuration options are displayed on the left-hand frame of the OfficeConnect Gateway page.

  • Page 118: Command Script

    9 - 4 9: M HAPTER ANAGEMENT 4 Enter the following information in the text fields of this screen: 5 Click Apply to create or apply this Configuration Backup or Restore profile. 6 Click SaveAll on the upper right portion of the menu bar to permanently apply and save your changes.

  • Page 119: To Create A Command Script

    3 Select the appropriate category from the drop down list in the Mode field: Create: Select Create if you want to create a new Command Script. Proceed to Step 4. Modify: Select Modify if you want to modify an existing Command Script.

  • Page 120: To Modify A Command Script

    9 - 6 9: M HAPTER ANAGEMENT To Modify a Command Script 8 To modify a Command Script, select the name of the script in the File Name drop-down menu. 9 Modify the script as needed in the Command Lines window. 10 Click Apply after you complete your modifications to the command script.

  • Page 121: Reboot System

    3 Click Connect to access the Telnet window. 4 Login to the Telnet Session by entering your User Name and Password. When you have entered this information, you can access the OCG-ADSL Command Line prompt ( If your Service Provider has provided you with access to the CLI, refer to the OfficeConnect Gateway CLI Guide for more information on how to use the CLI.

  • Page 122: Restore Factory Defaults

    9 - 8 9: M HAPTER ANAGEMENT 3 Click Start Reboot to reboot the OfficeConnect Gateway. After a reboot, the system settings will revert back to the last set of values that were saved. 4 When the reboot process is completed, click the Reload or Refresh button on your web browser to re-establish a connection with the OfficeConnect Gateway’s web interface.

  • Page 123: Software Upload

    1 From your web browser, access the OfficeConnect Gateway page (Default IP address: 192.168.1.1). The Configuration options are displayed on the left-hand frame of the OfficeConnect Gateway page. 2 Click Restore Factory Defaults (located in the Management section of the left-hand frame) to access the Restore Factory Defaults page.
  • Page 124 9 - 10 9: M HAPTER ANAGEMENT The Configuration options are displayed on the left-hand frame of the OfficeConnect Gateway page. 2 Click Software Upload (located in the Management section of the left-hand frame) to access the Software Upload page. 3 Select Create from the drop down list in the Edit Mode field.
  • Page 125 FTP Login Name: Enter your Login Name for your FTP Server. FTP Login Password: Enter your Password for your FTP Server. 5 Select the appropriate destination (Base Unit or Expansion Unit) from the drop down list in the Destination field. If you are upgrading the operational software for the OfficeConnect Gateway base unit, select Base Unit.
  • Page 126 9 - 12 9: M HAPTER ANAGEMENT EATURES...

  • Page 127: Statistics

    Overview The OfficeConnect Gateway’s web interface lets you easily access the LAN and DSL Traffic statistics monitored by the unit from your web browser. This information can help in diagnosing and locating problems on your LAN or WAN. Statistics To access the OfficeConnect Gateway’s LAN and DSL Traffic statistics, perform the following steps: 1 From your web browser, access the OfficeConnect Gateway Manager page (Default IP address: 192.168.1.1).

  • Page 128: Lan Traffic

    10 - 2 10: S HAPTER TATISTICS LAN Traffic To view the LAN traffic information, click LAN Counters. The LAN Counters page, shown in the following illustration, is displayed. The parameters shown on this page are associated with the data traffic (packets, frames, and bytes) received and transmitted across the LAN interface port of the OfficeConnect Gateway.

  • Page 129: Accumulative Mode

    Accumulative Mode To view the information recorded on the LAN Counters page on an accumulative basis, select Accumulative from the drop-down list in the Display Mode field. The counters on this page will display the value since the OfficeConnect Gateway was last booted. DSL Traffic You can access two types of DSL Traffic information: ADSL Counters...

  • Page 130: Display Modes

    10 - 4 10: S HAPTER TATISTICS The information on the ADSL Counters page is updated automatically every five (5) seconds. If you want an immediate update, click the Update button. Display Modes The ADSL Counters information can be displayed in two modes: Incremental Mode To view the information recorded on the ADSL Counters page on an incremental basis, select Incremental from the drop-down list in the...
  • Page 131 The color codes used in the bar charts indicate the throughput percentage (%) of the ADSL Transmit and Receive Rates: Red: greater than 75% Yellow: 50 to 75% Green: 0 to 50% DSL Traffic 10 - 5...
  • Page 132 10 - 6 10: S HAPTER TATISTICS...

  • Page 133: Chapter 11 - View Settings

    Overview The web interface of the OfficeConnect Gateway lets you easily view system and network status related information. From your web browser you can view the following types of status information: System Information Administration Information Network Information Advanced Information ETTINGS Summary Web Links IP Networks...

  • Page 134: Accessing The View Features

    11 - 2 11: V HAPTER ETTINGS Accessing the View To view the System and Network information, perform the following Features steps: 1 From your web browser, access the OfficeConnect Gateway page (Default IP address: 192.168.1.1). 2 Click View on the menu bar of OfficeConnect Gateway page. The View Settings frame is displayed in the left portion of the page: View System Click Summary to access the System Summary page.

  • Page 135: View Administration Settings (Web Links)

    The information shown on this page identifies the hardware, firmware, and software versions of your OfficeConnect Gateway. It also identifies the unit’s MAC (Media Access Control) address, serial number, and installed Flash and SDRAM size. If a Voice Expansion unit is attached to the base unit, its software version will also be identified.

  • Page 136: View Network Settings

    11 - 4 11: V HAPTER ETTINGS View Network You can view the network settings for the following parameters: Settings IP Networks Click IP Networks to access the Networks page. The information on this page shows the following information about your currently configured IP networks: IP Pools Click IP Pools to view the IP Address Pools page.

  • Page 137: Ip Routes

    The information on this page provides the following information about your currently configured IP Address Pools: Name: Name of the IP Address Pool. Address: IP Address of the IP Pool. Size: Number of allocated IP addresses assigned to the Address Pool. In Use: Number of IP Pool Addresses currently being used.

  • Page 138: View Advanced Settings

    11 - 6 11: V HAPTER ETTINGS View Advanced You can view the advanced settings for the following parameters: Settings Data PVCs Click Data PVCs to view the Data PVCs page. The information on this page shows the following information for the Data PVCs (Permanent Virtual Circuits) currently configured.

  • Page 139: Profiles

    Profiles Click Profiles to view the Profiles page. The information on this page shows the remote site profiles currently configured for your WAN protocols. Name: The name of your remote site profile. Service: The type of service. (PPP, Unknown) Local IP: IP address of the Local site (LAN). Remote IP: IP address of the Remote Site (WAN).

  • Page 140: Nat Interfaces

    11 - 8 11: V HAPTER ETTINGS When you click the Show Policies button, the NAT Policy Information page, shown in the following illustration, is displayed. Use this page to view all of the information associated with a NAT Policy. To use this page, select the name of the NAT Policy you wish to view from the drop-down menu in the NAT Policy Name field.

  • Page 141: Vpn Tunnels

    Workstation Address: The IP address of the workstation on the LAN that will receive all incoming unsolicited NAT frames NAT Option: NAT, PAT, SUPERNAT, or Disabled Intelligent PAT: Enabled or Disabled. VPN Tunnels Click VPN Tunnels to access the Tunnels page. A maximum of 16 VPN tunnels can be supported by the OfficeConnect Gateway.
  • Page 142 11 - 10 C 11: V HAPTER ETTINGS A Security Association (SA) is a relationship between two or more entities that describes how the entities will utilize security services to communicate securely. An IPSec SA is created to properly encapsulate and decapsulate IPSec packets.

  • Page 143: Troubleshooting

    Overview This chapter shows how to identify and resolve operational problems encountered with the OfficeConnect Gateway product family. In general, OfficeConnect Gateway operating problems are likely to result from incorrect option settings and/or improper installation. This chapter covers the following topics. CAUTION: There are no user-serviceable parts inside your OfficeConnect Gateway.

  • Page 144: Checking The Basics

    12 - 2 12: T HAPTER ROUBLESHOOTING Checking the Basics Before you continue on to the more detailed troubleshooting sections of this chapter, please check the following: CAUTION: The OfficeConnect Gateway will not operate if it is connected to an analog telephone wall jack. Make sure the OfficeConnect Gateway is connected directly into the DSL wall outlet (do not make an intermediate connection to telephone equipment).

  • Page 145: Monitoring The Leds

    Monitoring the The following table identifies how to identify possible causes and LEDs solutions to problems that can be identified by viewing the OfficeConnect Gateway LEDs. OfficeConnect Gateway base units POWER ALERT 10/100/Data DSL STATUS (Link/Data) LED State Possible Cause LED not lit (green).
  • Page 146 12 - 4 12: T HAPTER ROUBLESHOOTING DSL STATUS (Link/Data) (Continued) PHONE STATUS (Data and Voice Base unit only) OfficeConnect Gateway Voice Expansion units POWER EXPANSION STATUS LED State Possible Cause Ethernet card is not set up properly. LED not lit (green) Phone not when Offhook (phone detected.

  • Page 147: Lan Connection Problems

    ALERT PHONE STATUS LAN Connection Use the information in the following table to identify and resolve LAN Problems connection problems. Symptom LAN Status LEDs (10/100/Data) do not illuminate (green) on OfficeConnect Gateway base unit. The ethernet interface status is shown as Disabled on the OfficeConnect Gateway IP...

  • Page 148: Officeconnect Gateway Connection Problems

    12 - 6 12: T HAPTER ROUBLESHOOTING OfficeConnect Use the information in the following table to identify and resolve Gateway OfficConnect Gateway related connection problems. Connection Problems Symptom Upon initial setup, communication between the OfficeConnect Gateway and your workstation cannot be established.

  • Page 149: Wan Connection Problems

    WAN Connection Use the information in the following table to identify and resolve WAN Problems connection problems Symptom DSL STATUS LEDs are Off. OfficeConnect Gateway Interface Status shown on the OfficeConnect Gateway IP Networks web page.indicates that the WAN interface is down. DSL STATUS LEDs are Off or go On briefly then turn Off.

  • Page 150: General Network Connection Problems

    12 - 8 12: T HAPTER ROUBLESHOOTING General Network Use the information in the following table to identify and resolve general Connection network connection problems. Problems Symptom Remote network is not responding (e.g. to PINGs or the Web browser connection requests.) The remote network is responding...

  • Page 151: Ip Network Connection Problems

    IP Network Use the information in the following table to identify and resolve general Connection network connection problems. Problems Symptom Remote IP network is not responding (ex., to PINGs or the web browser connection requests). IP Network Connection Problems Possible Cause Corrective Action See LAN Connection Problems LAN or WAN...

  • Page 152: Application Software Problems

    12 - 10 C 12: T HAPTER ROUBLESHOOTING Symptom Remote IP network is not responding (ex., to PINGs or the web browser connection requests). (continued) Application The following table lists symptoms of isolated application software Software Problems problems that may be observed while using the OfficeConnect Gateway, possible causes, and possible solutions .

  • Page 153: Contacting Technical Support

    Symptom My video application does not run when Port Address Translation (PAT) is enabled. Contacting If you can not resolve your OfficeConnect Gateway problem using the Technical Support information provided in this chapter, then refer to Appendix C, Technical Support for information on how to obtain technical support for your OfficeConnect Gateway product.
  • Page 154 12 - 12 C 12: T HAPTER ROUBLESHOOTING...

  • Page 155: Afety Information

    Products manufactured by 3Com are safe and without risk provided they are installed, used, and maintained in good working order and in accordance with their instructions and recommendations.

  • Page 156: Important Safety Information

    A - 2 A: S PPENDIX AFETY INFORMATION Important Safety Information WARNING: Warnings contain directions that you must follow for your personal safety. Follow all instructions carefully. Please read the following information carefully and thoroughly before installing the unit: Do not push any objects into the openings of the unit. Doing so can cause fire or electric shock by shorting out internal components.

  • Page 157: Wichtige Sicherheitsinformationen

    There are no user-replaceable fuses or user-serviceable parts inside the unit. If there is a physical problem with the unit that cannot be solved with problem solving actions in this guide, contact the 3Com reseller from whom the equipment was purchased.

  • Page 158: Important Notice De Securite

    Benutzer ausgewechselt oder gewartet werden können. Sollte ein physikalischer Fehler auftreten, der mit den in diesem Handbuch beschriebenen Maßnahmen nicht zu beheben ist, setzen Sie sich mit dem 3Com-Vertreter in Verbindung, bei dem Sie das Gerät erworben haben. Bei stapelfähiger Konstruktion nur gleichartige Einheiten verwenden.
  • Page 159 Si un problème physique survient dans l'appareil, qui ne peut être résolu au moyen des techniques de dépannage du présent manuel, contactez le revendeur 3Com qui vous a fourni l'appareil. Si vous disposez de plusieurs appareils empilables sur racks, n'empilez que les appareils similaires.

  • Page 160: Medidas De Seguridad Importantes

    La unidad no contiene fusibles ni otros componentes que el usuario pueda cambiar o reparar. De producirse problemas cuya resolución no se explique en esta guía, póngase en contacto con el proveedor de 3Com. Si las unidades que posee son apilables, acople las que sean similares entre sí.

  • Page 161: Informazioni Importanti Per La Sicurezza

    è in grado di risolvere seguendo le istruzioni per la risoluzione dei problemi riportate nel presente manuale, contattare il rivenditore 3Com presso il quale si è acquistata l'unità. Se le unità sono impilabili, impilare solamente unità simili.
  • Page 162 A - 8 A: S PPENDIX AFETY INFORMATION AVVERTENZA: porte dati RJ45 per doppino intrecciato. Si tratta di prese dati RJ45 schermate e non possono essere utilizzate come prese telefoniche. Collegare solamente connettori dati RJ45 a queste porte.

  • Page 163: Overview

    The following parameters apply to all versions of the OfficeConnect ADSL Specifications Gateway, unless otherwise stated. PECIFICATIONS OfficeConnect Gateway ADSL Data Base Unit (3CR100A97) OfficeConnect Gateway ADSL Data and Voice Base Unit (3CR100AV97) OfficeConnect Gateway Voice Expansion Unit (3C100XF) Category...
  • Page 164 Four Voice Ports (POTS), RJ-11 One LAN Port, RJ-45, Blue One Expansion Port, RJ-45, Green One DC Power Inlet Port OfficeConnect Gateway Data (3CR100A97) One DSL Port, RJ-11, Black One LAN Port, RJ-45, Blue One Expansion Port, RJ-45, Green One DC Power Inlet Port...

  • Page 165: Support

    Support from Your Network Supplier If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.

  • Page 166: Support From 3Com

    Returning Products for Repair Before you send a product directly to 3Com for repair, you must first obtain a Return Materials Authorization (RMA) number. Products sent to 3Com without RMA numbers will be returned to the sender unopened, at the sender’s expense.
  • Page 167 02 3455 6455 0080 611 261 001 800 611 2000 http://www.3com.com/meaf 971 4 807 4555 http://www.3com.com 1 800 net 3Com (1 800 638 3266) http://www.3com.com/europe 07110 900116 32 (0) 70 233 545 (Flemish) 32 (0) 70 233 546 (French) 45 (0) 35 44 5531...
  • Page 168 C - 4 C: T PPENDIX ECHNICAL UPPORT Latin America Argentina Brazil Mexico City Other Latin America http://www.3com.com/ami 0-810-222-3266 55 11 5643 2780 51-333380 AT&T Direct + 800-778-5573...

  • Page 169: Com Corporation Limited Warranty

    3Com warrants that the software programs licensed from it will perform in substantial conformance to the program specifications therefor for a period of ninety (90) days from the date of purchase from 3Com or its authorized reseller. 3Com warrants the media containing software against failure during the warranty period.
  • Page 170 IMITATION OF IABILITY TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR...
  • Page 171 EUROPE This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measurers. 3Com Corporation, 5400 Bayfront Plaza, Santa Clara, CA 95052-8145 (408) 764-5000...
  • Page 173 About This Guide ..............A- 1 Access Online Help .
  • Page 174 How to Use This Guide ..............i Initiator Tunnel Mode .
  • Page 175 Support from 3Com ........
  • Page 176 To Modify a VPN Configuration ............8-30 To Modify a VPN Route .
  • Page 177 Creating Web Links ..............4-6 Deleting a Web Link .

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