Disabling The Popup Blocker; Enabling The File Download Prompt; Submitting An Error Log For Analysis; Lcd Error Messages - Christie J Series Service Manual

Disabling the popup blocker

Complete the following procedure to disable the popup blocker.
1. In Internet Explorer, navigate to Tools > Internet Options > Privacy.
2. Clear the Turn On Pop-up Blocker option.
3. Click OK.

Enabling the File Download prompt

Complete the following procedure to enable the File Download prompt.
1. In Internet Explorer, navigate to Tools > Internet Options.
2. Switch to the Security tab.
3. Click Custom level.
4. Scroll down the list until you see Downloads.
5. Enable the Automatic prompting for file downloads and File Download options.
6. Click OK.
7. Once the warning window displays, click OK.

Submitting an error log for analysis

The interrogator log is saved as an encrypted file and must be sent to Christie technical support for
analysis.
1. Attach the log file to an email.
2. Add the following:
• Your name
• Company name
• Telephone number
• Email address
• A detailed description of the error
• A photo of the error (optional)
3. Send the email toChristie technical support.

LCD error messages

To receive more information about an error, send the following serial command, where x is the first
number in the error message: HTL+LSOL?x
For example, if the LCD displays the following:
System Health
3:11 (Critical) Thermal Det: 4
J Series Service Guide–2.0, 2.4, and 3.0 kW
020-100739-05 Rev. 1 (02-2018)
Copyright 2018 Christie Digital Systems USA, Inc. All rights reserved.
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Error Alarm 1/1
Troubleshooting
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