Troubleshooting; Troubleshooting Guidelines; Help With Troubleshooting; Technical Support - Christie J Series Service Manual

Troubleshooting

To use this section effectively, find the subheading that best describes the problem and follow the
recommendations in the order listed.
If replacing a module is recommended and the symptom persists, remove the newly replaced module
and reinstall the original. Proceed to the next recommendation. This practice makes sure that modules
are not replaced unnecessarily.

Troubleshooting guidelines

Use the provided guidelines before completing troubleshooting procedures.
Read Service guidelines (on page 9) and understand all the warnings and precautions that must be
observed at all times to diagnose and service the projector.
Consider the following before suspecting a performance problem:
• Make sure the projector is plugged in and the correct voltage is available for the projector
model. On some models, the projector goes to standby with less than the rated voltage but
does not strike the lamp unless the rated AC voltage is available.
Make sure the power switch is in the on position.
• Check for a normal power up sequence (on page 24).
• Check the status display window for any error codes present. Correct these if possible.
• Check source reliability. Switch sources if possible.
• Use RS232 serial communications to communicate with the projector during diagnosis.
• Make sure cables are connected and not damaged.

Help with troubleshooting

If a performance problem still exists after referring to the chart and replacing the recommended
modules, contact Christie technical support for additional help.
To aid in service and warranty claims, Christie electronically tracks the serial numbers of all modules
within a projector. On the warranty card, record the serial number of the new module installed, as well
as the serial number of the defective module. Return the completed warranty card and the defective
module to Christie.

Technical support

Technical support for Christie products is available at:
• North and South America: +1-800-221-8025 or Support.Americas@christiedigital.com
• Europe, Middle East, and Africa: +44 (0) 1189 778111 or Support.EMEA@christiedigital.com
• Asia Pacific: +65 6877-8737 or Support.APAC@christiedigital.com
J Series Service Guide–2.0, 2.4, and 3.0 kW
020-100739-05 Rev. 1 (02-2018)
Copyright 2018 Christie Digital Systems USA, Inc. All rights reserved.
©
23