Troubleshooting; When An Error Message Appears - SATO SG112-ex Operator's Manual

7

Troubleshooting

This chapter explains the errors that can occur on the product and the displays for indicating the current
status.

7.1 When an Error Message Appears

When there is an error with the product, the error message appears on the screen.
The error message and the countermeasure message alternate every three seconds.
These screens can be switched using the
CAUTION
Where parts replacement is concerned, contact your SATO reseller or technical support center to perform
internal inspections and repairs.
Check the cause and countermeasure, and then take appropriate action.
Error
No. Message
Machine error
01
Flash ROM error
02
/
buttons.
LED/Buzzer
ONLINE: Off A defect has occurred in
STATUS: Lights red. the product.
LABEL: Off
RIBBON: Off
One long beep.
To clear the error:
Power off the
product.
ONLINE: Off Flash ROM is not
STATUS: Lights red. accessible.
LABEL: Off
Number of write has been
RIBBON: Off
exceeded.
One long beep.
To clear the error:
Power off the
product.
Cause Countermeasure
Power the product off and
then on again.
Contact your SATO
reseller or technical
support center if the error
cannot be resolved.
Contact your SATO
reseller or technical
support center to replace
the main (CONT) PCB.
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