Section 5. Troubleshooting; Introduction; Troubleshooting Tables; Print Quality Problems - SATO M10e Operation Manual

Operation Manual

INTRODUCTION

The design of the SATO CL-608e/612e printer is based upon proven technology
and reliable components. When a problem occurs, the solution can be easily
traced using the troubleshooting tables in this section. This table list symptoms,
probable causes, and suggested corrective actions.
Both print quality and general operational problems are listed in the trouble-
shooting table.

TROUBLESHOOTING TABLES

The troubleshooting table below includes the following general symptom
descriptions:
☺

PRINT QUALITY PROBLEMS

SYMPTOM
Image Voids Poor quality labels
Poor quality ribbons
Ribbon not matched to label stock
Damaged electronics
Damaged Platen
Ribbon Wrinkle Poor Head Alignment
Poor Ribbon Tension
Worn Platen
Foreign material on head or platen
Foreign materials on labels
Damaged print head
SATO M10e
SECTION 5.
TROUBLESHOOTING
• Image Voids
• Ribbon Wrinkle
• Light Images
• Smearing
• No Ribbon Movement
The suggested actions may be carried out by the end-user.
The suggested actions should only be carried out by experienced service
staff. Recall your reseller or service agent.
PROBABLE CAUSE

Section 5. Troubleshooting

• No Label Movement • LABEL LED on
• No printed Image • RIBBON LED on
• Display Problem • ON LINE LED not on
• POWER LED not on • No Label Drive
• ERROR LED on
SUGGESTED CORRECTIVE ACTION
Use thermal transfer compatible stock ☺
Use genuine SATO ribbons ☺
Check with media suppliers ☺
Replace circuit board
Replace Platen
Adjust head balance
Adjust ribbon roller
Adjust head alignment
Adjust ribbon tension
Replace platen
Clean head and platen ☺
Use high quality label stock ☺
Replace print head
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