Bad Print Quality; Incorrect Print Position - SATO SG112-ex Operator's Manual

7 Troubleshooting
No.
8 Is the main (CONT) PCB defective?
7.3.4

Bad Print Quality

No.
1 Are the media and ribbon designed for use with
the product?
2 Are the media and ribbon loaded correctly?
3 Is the print speed too fast?
4 Is the print darkness too low or too high?
5 Is the platen roller dirty?
6 Is the print head dirty or is there a label attached
to it?
7 Is the print head defective?
8 Is the platen roller damaged?
9 Is the main (CONT) PCB defective?
7.3.5

Incorrect Print Position

No.
1 Are the media and ribbon designed for use with
the product?
2 Are the media and ribbon loaded correctly?
182
SG112-ex Operator Manual
What to check
What to check
What to check
Countermeasure
Replace the main (CONT) PCB.
Contact a SATO reseller or technical support
center for replacement.
Countermeasure
Use media and ribbon designed for the product.
Check if the media and ribbon are loaded
correctly.
Adjust the print speed.
Adjust the print darkness.
If the platen roller is dirty, clean it using the
cleaning kit.
For product cleaning, refer to
Cleaning the Print Head and Platen
If the print head is dirty, clean it using a cotton
swab/cloth dabbed with cleaning liquid. If a label
is attached to the print head, remove it.
If the glue of label is attached to the print head,
clean it using a cleaning kit.
Do not clean using a hard object. Doing so could
cause damage to the print head.
For product cleaning, refer to
Cleaning the Print Head and Platen
Replace the print head and reset the counter.
Contact a SATO reseller or technical support
center for replacement.
Replace the platen roller.
Contact a SATO reseller or technical support
center for replacement.
Replace the main (CONT) PCB.
Contact a SATO reseller or technical support
center for replacement.
Countermeasure
Use media and ribbon designed for the product.
Check if the media and ribbon are loaded
correctly.
Section 6.2
Roller.
Section 6.2
Roller.