SATO SG112-ex Operator's Manual page 171

Error
No. Message
Head open
07
Paper end
08
Ribbon end
09
Sensor error
10
LED/Buzzer
ONLINE: Off The print head is
STATUS: Flashes unlocked.
red.
The sensor for detecting
LABEL: Off
the open/close status of
RIBBON: Off
the print head is defective.
Three short beeps.
To clear the error:
Close the print head.
ONLINE: Off The media is not loaded.
STATUS: Flashes
The media is not loaded
red.
correctly.
LABEL: Lights red.
RIBBON: Off The sensitivity of the
media sensor is not set
Three short beeps. correctly.
The media has jammed.
To clear the error:
Open and close the
print head. The media sensor is dirty.
ONLINE: Off The ribbon is not loaded.
STATUS: Flashes
The ribbon is damaged.
red.
LABEL: Off The ribbon is not loaded
RIBBON: Lights red. correctly.
The ribbon is torn.
Three short beeps.
To clear the error:
Open and close the
print head.
ONLINE: Off The media sensor type is
STATUS: Lights red. incorrect.
LABEL: Off
RIBBON: Off
Meandering media.
Three short beeps.
The media sensor level is
To clear the error: incorrect.
Open and close the
print head.
Cause Countermeasure
Lock the print head.
Contact your SATO
reseller or technical
support center to replace
the sensor.
Load the media correctly.
Adjust the media sensor
level.
Remove the jammed
media.
Clean the media sensor.
Load a new ribbon.
Load the ribbon correctly.
Clean and adjust the
ribbon path.
Set the media sensor type
which is compatible with
the media you use.
Clean and adjust the
media path.
Contact your SATO
reseller or technical
support center to adjust
the media sensor level.
SG112-ex Operator Manual
7 Troubleshooting
169