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SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644.1650 Technical Support Hotline: (704) 644.1660 Technical Support Fax: (704) 644.1661 E-Mail: satosales@satoamerica.com techsupport@satoamerica.com www.satoamerica.com WARNING THE EQUIPMENT REFERENCED IN THIS DOCUMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF FCC RULES FOR A CLASS B COMPUTING DEVICE.
INTRODUCTION • About This Manual • General Description • Control Features LM408-412e Operator Manual PN: 9001155A...
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This manual is laid out consistent with the product discussed and provides all of the information required for printer maintenance and repair by SATO approved personnel. For the repair technician, this manual is intended to compliment, and to be used as an extension of, owner/operator literature.
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Unit 1: Introduction GENERAL DESCRIPT The SATO LM400e series printers have been designed as mid-range, industrial printers that are meant to meet the needs of those users that require ruggedness, but only require an entry-level industial printer. This mid-range printer is intended for applications that do not need the options and feature sets that are available and common in our standard Enhanced and Pro printers.
Core Diameter 1 Inch (25.6 mm) Material Polyester film Thickness (5.8 +/- 0.8 to 8.3 +/- 0.6 ym) COMMAND SATO Barcode Printer Language (SBPL) Standard Intelligent Command Non-Standard REGULATORY Safety FCC (Class B), EN 55022 (Class B) LM408-412e Operator Manual...
CG Triumvirate, 8 to 72 pt. DOWNLOADABLE FONTS CHARACTER CONTROL Expansion up to 12 x in either the X or Y coordinates. Character Pitch Control Line Space Control Journal Print Facility 0, 90, 180, and 270 Degree Rotation LM408-412e Operator Manual PN: 9001155A...
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Sequential numbering of both numerics and bar codes Expansion Ratio of Character Height: 1-12 times, Width: 1-12 times Graphics Full dot addressable graphics, SATO Hex/Binary, BMP or PCX formats Form Overlay Form overlay for high-speed editing of complex formats LM408-412e Operator Manual...
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Remove the plastic covers from the packed items and visually inspect for physical damage. Ensure all components are present as dictated on the Packing List. Report damaged property. Compact Disc Power Cord Packing Cushions Printer Protective Sheet Corrugated Box Figure 3-1, Unpacking & Parts Identification LM408-412e Operator Manual PN: 9001155A...
The procedure below provides instruction on typical cable connection. The same procedure will apply to others that are not mentioned, but their connectors are also performed from the printer’s rear. Host Computer Interface Cable Printer Interface Board Power Cord Power Receptacle Figure 3-2, Cable Connection LM408-412e Operator Manual PN: 9001155A...
Refer to Figures 3-3a and 3-3b for proper media routing relative to the type to be used. If that to be used is direct thermal, ignore the ribbon stock in the figures and do not load that. Figure 3-3a, Rolled Media Loading LM408-412e Operator Manual PN: 9001155A...
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Unit 3: Installation Figure 3-3b, Fan-fold Media Loading Figure 3-3c, Ribbon Loading LM408-412e Operator Manual PN: 9001155A...
CONTINUOUS MODE TRANSMISSION SENSOR REFLECTIVE SENSOR Base Print Position TEAR-OFF MODE REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print Position Base Dispense Position Base Print & Dispense Position Figure 3-4, Label Reference Position LM408-412e Operator Manual PN: 9001155A...
It goes low when the printer is off-line, either manually or due to an error condition, and while printing in the single job buffer mode. It will also go low when the data in the buffer reaches the buffer near full level. LM408-412e Operator Manual PN: 9001155A...
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Bi-Directional SG (Signal Ground) NOTE: Depending on the host used, it may be required to loop CS and RS (maintaining at high-level) on the host side. For more information, refer to the host computer documentation. LM408-412e Operator Manual PN: 9001155A...
From Host AutoFD To Host Fault To Host Not Used Not Used Logic Gnd Not Used Frame Gnd Not Used +5V (z=24k ohm) To Host SelectIn From Host 1 Signals required for ieee 1284 mode. 3-10 LM408-412e Operator Manual PN: 9001155A...
0.0.0.0 to 255.255.255.255 Gateway Address 0.0.0.0 to 255.255.255.255 DIPSWITCH SETTINGS SWITCH SETTING Reserved (setup prohibited). LAN board EEPROM initialization (configuration). Print configuration details on a label. Print a self-diagmosis of the board onto a label. 3-11 LM408-412e Operator Manual PN: 9001155A...
0.0.0.0 to 255.255.255.255 Subnet Mask 0.0.0.0 to 255.255.255.255 Gateway Address 0.0.0.0 to 255.255.255.255 Communication Mode 802.11 Ad hoc, Ad hoc, Infrastructure SSID Optional alphanumeric character string (up to 32 characters) Channels 01 to 11 3-12 LM408-412e Operator Manual PN: 9001155A...
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TELNET Complies with RFC854. This operation consists of interactive menu form and enables change and reference of internal setup, and to display status. To change the setup, enter “root” user and password at the time of login. Default of root pasword is set as null (linefeed only). 3-13 LM408-412e Operator Manual PN: 9001155A...
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Release Of Receive Buffer Near Full Receive buffer near full can be released when the remaining free space rises to 1.95MB or when the remaining free space is available for storing 200 items in the history buffer. 3-15 LM408-412e Operator Manual PN: 9001155A...
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The printer may be configured via the buttons and/or potentiometers loacated on the printer’s operator panel. All of the printer’s buttons, switches, and potentiometers are used either singularly, or in conjunction, to perform configuration activities. Refer to the Control Features chapter of the Introduction unit for identification of specific interface features. LM408-412e Operator Manual PN: 9001155A...
USER DOWNLOAD PRESS LINE KEY No action, LINE FEED no change USER DOWNLOAD WAITING Send data from host system Printer receives data DOWNLOAD COMPLETE Power printer off, reset DSW7 to exit Figure 4-3, User Download Mode LM408-412e Operator Manual PN: 9001155A...
CARD MODE Enters Service LINE FEED Mode MEMORY FORMAT Scrolls LINE options FEED FEED FORMAT START Scrolls LINE options FEED FEED MEMORY FORMAT FORMATTING Formatting in process MEMORY FORMAT COMPLETED FEED Figure 4-5, Card Mode LM408-412e Operator Manual PN: 9001155A...
Tables in the following chapter to provide an explanation of each menu screen. DSW4: ON LINE + POWER HISTORY CONTROL Scrolls LINE options FEED HISTORY CONTROL COMPLETED Power printer off, reset DSW4 to exit Figure 4-7, History Control Mode 4-10 LM408-412e Operator Manual PN: 9001155A...
Tables in the following chapter to provide an explanation of each menu screen. DSW7: ON LINE + FEED + POWER ALT. PROTOCOL DEFAULT COMPLETE Protocol code is initialized Power printer off, reset DSW7 to exit Figure 4-8, Protocol Initialization Mode 4-11 LM408-412e Operator Manual PN: 9001155A...
COUNTERS MODE Enters Move LINE FEED Mode COUNTERS LIFE Scrolls LINE options Life FEED FEED HEAD COUNTER LIFE COUNTER XX.XM XX.XM FEED FEED HEAD COUNTER CLEAR Scrolls LINE options FEED Figure 4-9, Counters Mode 4-12 LM408-412e Operator Manual PN: 9001155A...
XXCM SMALL LARGE Scrolls LINE options FEED Test printing begins PRESS FEED KEY TO STOP PRINTING FEED Test printing stops Power printer off and then on again to exit Figure 4-10, Test Print Mode 4-13 LM408-412e Operator Manual PN: 9001155A...
LINE + FEED + POWER DEFAULT SETTING Scrolls LINE options FEED FEED No action, no change Printer returned to default settings DEFAULT SETTING COMPLETED Power printer off and then on again to exit. Figure 4-13, Default Setting Mode 4-16 LM408-412e Operator Manual PN: 9001155A...
No action, LINE no change FEED Scrolls LINE LINE options Printer performs factory test print FEED FEED FEED FEED COUNTER ALLCLEAR EEPROM ALLCLEAR Power printer COMPLETED COMPLETED off to exit Figure 4-15, Maintenance Mode 4-18 LM408-412e Operator Manual PN: 9001155A...
This screen indicates that the received data has been deleted. Will display for 3 seconds and then the printer will shift to the ONLINE menu screen. CANCEL PRINT JOB COMPLETED 4-19 LM408-412e Operator Manual PN: 9001155A...
CR/LF stream - including graphics and 2D barcodes. This feature is primarily used to maintain compatibility with earlier models of SATO printers. This setting determines whether each printer character occupies a designated space (fixed) regardless of the character’s width, or if the character’s space is representative of its width CHARACTER PITCH (proportional).
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Allows it to be determined if the printer will feed a label when an error condition is cleared. FEED ON ERROR Allows it to be determined if the printer will print the last label in memory when the FEED key is pressed in the normal, online mode. REPRINT W/FEED 4-21 LM408-412e Operator Manual PN: 9001155A...
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This menu screen allows the pulse width to be set if single-item buffer has been chosen. If single- item buffer has not been chosen, this setting will not have effect. IEEE1284 ACK SIGNAL XX.X Allows of the backfeed movement to be established. Two setting options are available. BACKFEED SPEED NORMAL SLOW 4-22 LM408-412e Operator Manual PN: 9001155A...
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Is the first menu screen of the Counters Mode. The Counters Mode allows the printers various internal counters to be reset to zero or to view count in meters printed thus far. COUNTERS MODE Is only a transitional menu screen to access the Move Mode. 4-23 LM408-412e Operator Manual PN: 9001155A...
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ALT. PROTOCOL returned to the default value. The default value is: STX (7BH), ETX (7DH), ESC (5EH), DEFAULT COMPLETE ENQ (40H), NULL (7EH), CAN (21H), Offline (5DH), EuroCode (D5H). 4-24 LM408-412e Operator Manual PN: 9001155A...
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Is an informational screen that provides the printed the length of media since printer setup. LIFE COUNTER XX.XM Allows the determination of whether or not to reset the print head counter to zero. HEAD COUNTER CLEAR 4-25 LM408-412e Operator Manual PN: 9001155A...
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START > > > This menu screen appears when all of the data has been received and the process is complete. Also prompts the operator on how to proceed. DOWNLOAD COMPLETE PRESS FEED KEY 4-26 LM408-412e Operator Manual PN: 9001155A...
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QTY: XXXXXX MAINTENANCE MODE (TABLE 4-15) MENU DESCRIPTION Is the first menu screen of the Maintenance Mode and provides a prompt on the action required to proceed to the Factory Mode. MAINTENANCE MODE DIPSW2-4 ON->OFF 4-27 LM408-412e Operator Manual PN: 9001155A...
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Allows the selection of large (10cm) or small (4cm) font print size. These are the only two options. PRINT SIZE SMALL LARGE Pressing FEED will initialize continuous test printing. Pressing FEED again will suspend printing. TEST PRINT PRESS FEED KEY 4-28 LM408-412e Operator Manual PN: 9001155A...
TROUBLESHOOTING • Error Signal Troubleshooting • Troubleshooting Table • Interface Troubleshooting • Test Print Modes LM408-412e Operator Manual PN: 9001155A...
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2. Ensure proper print head is installed. DATA ERROR 1. Ensure cover is fully closed. DOWNLOAD ERROR Download Write 2. Replace cover-open sensor. WRITE ERROR 1. Ensure cover is fully closed. HEAD MISMATCH Head Mis-Match 2. Replace cover-open sensor. LM408-412e Operator Manual PN: 9001155A...
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Ensure wiring harness connection. Replace as necessary. LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL Power supply issues. Ensure cable properly connected. Check/replace power supply. Incorrectly positioned display potentiometer. Adjust as required. LM408-412e Operator Manual PN: 9001155A...
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Foreign material on print head and platen roller. Clean print head and rollers. Foreign material on labels. Use higher quality media. Excessive print head energy. Adjust darkness setting. Excessive print speed. Adjust print speed as required. LM408-412e Operator Manual PN: 9001155A...
Click on the Device Manager tab. Ensure that the View Device By Type is checked. Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required. Reboot the PC and the printer. Contact Microsoft technical support for further assistance as required.
0Ahex (carriage return and line feed) characters throughout. However, there should not be either located between the start (<ESC>A and the stop (<ESC>Z) commands. Replace the interface board with another to isolate the problem - permanently replace if defective. LM408-412e Operator Manual PN: 9001155A...
NOTE: The only print problem that the following sample test label does not display is fading of print image from one side of the label to the other. This is the result of improper print head balance. LM408-412e Operator Manual PN: 9001155A...
N O N E speed and darkness. Clear line in print Compare this scale on each indicates the ribbon side to ensure the print is was wrinkled during evenly spaced vertically. printing. Figure 6-5, Sample Test Label LM408-412e Operator Manual PN: 9001155A...
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Use a soft cloth and/or a pneumatic blower to remove debris from the printer. This process should be performed prior to the removal of residue. To remove residue, apply SATO Solvent or isopropryl alcohol to a clean cotton swab and gently wipe the entire surface of the print head and platen roller clean.
NOTE: Apply the print to the upper surface fo the print assembly’s print bracket and ensure the alignment pins insert into their respective slots. Secure replacement print head (4) to print assembly (3) and secure using screw (2). Restore power, reset the head counter, and test print. LM408-412e Operator Manual PN: 9001155A...
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Unit 6: Maintenance Figure 6-1a, Print Head Replacement Figure 6-1b, Print Head Replacement LM408-412e Operator Manual PN: 9001155A...
FUSE USAGE RESULT DESTROYED ELECTRICAL COMPONENTS AND/OR FIRE. ENSURE THE DAMAGED FUSE IS REPLACED WITH IDENTICAL PHYSICAL DIMENSIONS AMPERAGE. TO DO THIS, DUPLICATE THE INFORMATION STAMPED ON THE FUSE’S METAL CASING. Figure 6-3, Fuse Replacement LM408-412e Operator Manual PN: 9001155A...
To adjust the balance, begin test printing, slightly loosen set screw (1, Figure 6-4), and slightly move adjustment plate (2) to the right or left as necessary. Retighten set screw (1) while holding adjustment plate (2) when proper printing is achieved. Figure 6-4, Print Head Balance Adjustment LM408-412e Operator Manual PN: 9001155A...
Test print a label to determine if print head (2, Figure 6-5a) is properly aligned. Repeat this procedure until proper alignment is achieved. Figure 6-5a, Print Head Alignment Figure 6-5b, Print Head Alignment LM408-412e Operator Manual PN: 9001155A...
Retighten loose set screw (3) while holding ribbon guide (4) in place. Engage print head latch (2), close cover, and test print a label. Repeat steps 2 through 5 until proper adjustment is achieved. Figure 6-6, Ribbon Guide Alignment LM408-412e Operator Manual PN: 9001155A...
Refer to Figure 9-3 in the Appendix unit of this manual for applicable dimensions. Test print a label to determine if label sensor (3) is properly aligned. Figure 6-7, Label Sensor Positioning 6-10 LM408-412e Operator Manual PN: 9001155A...
NOTE: A complete revolution of the adjustment nut equals approximately 1 mm (100g). Likewise, a half revolution equals .5 mm (50g). Metric Scale Ribbon Boss Collar Adjustment Nut Set Screw Figure 6-8, Ribbon Spindle Tensioning 6-11 LM408-412e Operator Manual PN: 9001155A...
If unable to achieve the desired setting here, the course adjustment must be reset. Adjust this potentiometer as labels are being printed. Allow two labels to be printed for each adjustment to ensure a desired setting. 6-12 LM408-412e Operator Manual PN: 9001155A...
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Unit 6: Maintenance CONTINUOUS MODE TRANSMISSION SENSOR REFLECTIVE SENSOR Base Print Position TEAR-OFF MODE REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print Position Base Dispense Position Base Print & Dispense Position Figure 6-9, Print Base Reference Position 6-13 LM408-412e Operator Manual PN: 9001155A...
LABEL REFERENCE POSITION CONTINUOUS MODE TRANSMISSION SENSOR REFLECTIVE SENSOR Base Print Position TEAR-OFF MODE REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print Position Base Dispense Position Base Print & Dispense Position Figure 7-2, Label Reference Position Diagram LM408-412e Operator Manual PN: 9001155A...
Bolt A threaded metal rod with a flanged head that is used with a nut to hold parts together. Bore A hole in, or through something. LM408-412e Operator Manual PN: 9001155A...
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A change in course or the measurement of that change. A straight line from the outer edge of a circle, through the center, and onward to the opposite Diameter edge. Also the measurement of that distance (dimension). Dimension Any measurable distance. LM408-412e Operator Manual PN: 9001155A...
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Print media with a mark on the paper backing between each label for the label sensor to read. Eye-Mark Media This mark is used by the printer to identify the end of the printed label so that the next up can be properly positioned for printing. 7-10 LM408-412e Operator Manual PN: 9001155A...
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The ability to read from, and write to, an RFID tag while attached to its object. Junction A place or point of joining or crossing. Kinetic The science dealing with the motion of masses in relation to the forces acting on them. 7-11 LM408-412e Operator Manual PN: 9001155A...
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Relative to RFID, a read/write or reprogrammable tag in credit card size. Memory Modules A read/write or reprogrammable RFID tag. In RFID, a vehicle equipped with a system for locating tagged vehicles, containers, and other Mobile Inventory Vehicle objects for the purpose of inventory control. 7-12 LM408-412e Operator Manual PN: 9001155A...
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Primary Something first in order or importance. Print Assembly The sub-assembly of a printer that comprise the printing components. 7-13 LM408-412e Operator Manual PN: 9001155A...
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Typically, a reader communicates with a tag, which holds digital information in a microchip. But RFID there are chipless forms of RFID tags that use material to reflect back a portion of the radio waves beamed at them. 7-14 LM408-412e Operator Manual PN: 9001155A...
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Secondary The next to follow the primary in sequence or importance. A SATO specific mode of printer operation that can execute the program of BASIC format in SEMBL the printer. This allows the printer to be configured and operated without interfacing with an external computer or software.
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Relative to RFID, the transmitter/receiver pair of transceiver plus the information storage Transponder mechanism attached to the object. Also referred to as Tag. Tread The act of an object making repetitive contact upon another that is in motion. 7-16 LM408-412e Operator Manual PN: 9001155A...
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Xoff signal to stop sending data. When enough data is printed and the buffer storage becomes free, the printer sends an Xon signal to resume sending data. 7-17 LM408-412e Operator Manual PN: 9001155A...
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