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7 Troubleshooting
7.4 Interface Troubleshooting
When an interface error occurs on the product, check with the checklist related to that interface.
7.4.1
USB Interface
No.
1
Check that the USB cable is connected correctly.
2
Check that the cable is not damaged.
3
Check the configuration of the product.
Check the setting of the USB interface through the INTERFACE MODE menu.
4
If there are multiple USB ports on the computer, connect to another port.
5
Disconnect other USB devices from the computer.
6
Power on the product and computer again.
7
Install the USB driver again.
7.4.2
LAN Ethernet Interface
No.
1
Check that the LAN cable is connected correctly.
2
Check that the cable is not damaged.
3
Check the configuration of the product.
Check the setting of the LAN Ethernet interface through the INTERFACE MODE menu.
4
Check that the allocated IP address is accessible by PING.
5
Check that the power of the HUB is on.
6
Check that the HUB is not defective.
7
Power on the product again.
7.4.3
RS-232C Interface
No.
1
Check that the RS-232C cable is connected correctly.
2
Check that the cable is not damaged.
3
Check the configuration of the product.
Check the setting of the RS-232C interface through the INTERFACE MODE menu.
4
If there are multiple RS-232C ports on the computer, connect to another port.
5
Power on the product and computer again.
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SG112-ex Operator Manual
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Table of Contents
Troubleshooting
