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Hitachi HF-BX1000 Instruction Manual

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BX-62-0001-01

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  • Page 1 BX-62-0001-01...
  • Page 2 BX-62-0001-01...
  • Page 3 First Edition, May 2014, BX-62-0001 (out of print) Second Edition, April 2015, BX-62-0001-01 All Rights Reserved, Copyright © 2014, 2015, Hitachi Industry & Control Solutions, Ltd. The contents of this publication may be revised without prior notice. No part of this publication may be reproduced in any form or by any means without permission in writing from the publisher.
  • Page 4 SAFETY INSTRUCTIONS Carefully read and fully understand the safety precautions below before operating the equipment.  Operate the equipment by following the instructions and procedures described in this manual.  Pay attention especially to safety precautions displayed on the equipment or in this manual.
  • Page 5 Equipment.  Do not operate this equipment without the dust filter and the filter cover because that may cause of a fire. In addition, make sure you use the Hitachi brand dust filter.
  • Page 6 SAFETY INSTRUCTIONS (Continued) Case fan Dust filter Filter cover Screws CAUTION  If the equipment drops or is tipped over, personal injury may result. Pay full attention when transporting the equipment.  Make sure you do not catch or hit your fingers to cause personal injury when unpacking or carrying the equipment.
  • Page 7 SAFETY INSTRUCTIONS (Continued) 1.3 NOTICE  This equipment alone cannot guarantee the system safety. In order to ensure sufficient safety of your system even when this equipment should fail, malfunction, or have program bugs, you must add systemic protections such as building external protective/safety circuits to facilitate safety measures to prevent personal injury and serious accidents.
  • Page 8 SAFETY INSTRUCTIONS (Continued) 2. SAFETY WARNINGS IN THIS MANUAL 2.1 Safety Warning Indicated as “ WARNING” The power cord that comes with the equipment is rated at the input voltage of 125 VAC. When using this equipment at over 125 VAC, prepare the power cord fitting input voltage and inspect the safeness of this equipment enough.
  • Page 9 SAFETY INSTRUCTIONS (Continued)  Before you install or remove an extension board, make sure you shut down the OS, unplug the power cord from the outlet, and wait for at least one minute. If you install or remove an extension board without shutting down the power, an electric shock or a fire may result.
  • Page 10 SAFETY INSTRUCTIONS (Continued) 2.2 Safety Warning Indicated as “ CAUTION”  If you keep at high temperature this equipment, do not touch bare hands. Otherwise you may result burns. (See page 1-2.)  When you install the equipment vertically, install fixing bracket attached and the power supply unit must come at the upper side and make sure the equipment is placed so it does not fall.
  • Page 11 SAFETY INSTRUCTIONS (Continued)  Before you start the work, make sure you shut down the OS, unplug the power cord from the outlet, and wait for at least one minute. Otherwise, an electric shock or failure of the equipment may result. ...
  • Page 12 SAFETY INSTRUCTIONS (Continued) 2.3 Safety Warning Indicated as “NOTICE”  Before you move this equipment, make sure you shut down the OS and then disconnect the plug of the power cord from the outlet, and wait for at least one minute. If you do not, the HDDs and other devices may fail. ...
  • Page 13 SAFETY INSTRUCTIONS (Continued)  Before you move this equipment, make sure you shut down the OS, disconnect the plug of the power cord from the outlet, and wait for at least one minute. If you do not, the HDDs and other devices may fail. ...
  • Page 14 SAFETY INSTRUCTIONS (Continued)  Performing emergency shutdown (that is, unplugging the power cord from the outlet or shutting off the breaker without proper shutdown of the OS) may cause the OS or applications not to work properly or may cause saved data to be corrupted.
  • Page 15 SAFETY INSTRUCTIONS (Continued)  Put the HDD on a shock-absorbing material such as an antistatic cushion even for a temporary task. If you put an HDD directly on a hard surface such as a desktop, a failure or a shorter life span of the unit or loss of data may result due to possible jarring or shock.
  • Page 16 HDDs may be lost.  When you build a RAID1 system from scratch, prepare two new HDDs selected from the models specified and tested by HITACHI. Otherwise, the data stored on the HDDs may be lost. (See page 8-2.)
  • Page 17 SAFETY INSTRUCTIONS (Continued)  Never remove the screws on an HDD while the power to the unit is on. Never hot-swap HDDs. If you do either of these, failure of the equipment or the drive may result.  As a replacement HDD, do not use an HDD previously used. If you do, this equipment may not operate properly or the data on the HDDs may be lost because of configuration information mismatches or other reasons.
  • Page 18 SAFETY INSTRUCTIONS (Continued)  As a replacement HDD, do not use an HDD previously used. If you do, this equipment may not operate properly or the data on the HDDs may be lost because of configuration information mismatches, or other reasons. ...
  • Page 19 SAFETY INSTRUCTIONS (Continued) WARNING LABELS The warning label is attached to the following position on the equipment. (1)HF-BX1000 (2)HF-BX1200 S-16...
  • Page 20 SAFETY INSTRUCTIONS (Continued) (3)HF-BX1000 and HF-BX1200 5. NOTICE LABEL The notice label is attached to the following position on the equipment. (1)HF-BX1000 (2)HF-BX1200 DISPOSING THE EQUIPMENT This Equipment contains materials potentially harmful to environment if improperly abandoned. When you dispose of this Equipment, observe local laws and regulations whatever applicable.
  • Page 21 SAFETY INSTRUCTIONS (Continued) 6. EU BATTERY DIRECTIVE (2006/66/EC) EU This symbol mark is valid in countries inside the European Union. This symbol mark is specified in Article 20 “Information for end-users” and Annex II of the EU directive 2006/66/EC. This equipment is equipped with a lithium battery. In the European Union, a separate collection system for used battery and accumulator has been in place.
  • Page 22: Precautions

    PRECAUTIONS 1. PRECAUTIONS ABOUT THE EQUIPMENT NOTICE  Before you move this equipment, make sure you shut down the OS and then disconnect the plug of the power cord from the outlet, and wait for at least one minute. If you do not, the HDDs and other devices may fail. ...
  • Page 23 (3) CONNECTOR <Precautions> • In order to connect a connector properly, you need to insert it with the proper orientation and at the proper angle. If a connector is not inserted properly, the connection may fail or malfunction. • Make sure there are no loose I/O cable connectors on the equipment. (4) POWER SUPPLY 1.
  • Page 24 <Required actions> • When you connect or disconnect a peripheral, make sure both the equipment and the peripheral have been turned off. Otherwise, a malfunction or failure may result. • When you turn on the power, turn on the peripherals first and then turn on the equipment. When you turn off the power, turn off the equipment first and then turn off the peripherals.
  • Page 25 • The following are precautions for the left, right, top, and bottom sides of the equipment: • Do not attach heating devices. • For maintenance work, make sure that the Equipment can be moved; if fixed, ensure that the Equipment can be removed. •...
  • Page 26 (7) ABNORMAL SOUNDS <Specifications> • When the power is turned on, you may hear a low-frequency humming noise. This is caused by transient low-frequency vibrations of the chokes for suppressing high-frequency noise or other components and does not affect the characteristics and life span of the equipment. (8) WARRANTY <Specifications>...
  • Page 27 3. DISPLAY SCREEN <Specifications> • Before you set up the screen, terminate all running application softwares. • When you change connections to switch between single- and multi- display configurations, turn off the power to the equipment, change the connection of display cables, turn the power back on, and then set up the screen configuration.
  • Page 28 4. HARD DISKS DRIVES (HDDs) NOTICE Depending on the type of failure, important files may be lost when you use this equipment. Files can be lost by power failure and human mistakes during operation in addition to the failure of the equipment. If such a situation occurs, the files cannot be recovered.
  • Page 29 (3) MEDIA ERROR This item applies to D model only. If you are not using the D model, skip reading this item. The media error is a status where there is a problem in data healthiness while the RAID status (see “CHAPTER 8 RAID1”) is normal.
  • Page 30 5. USB DEVICE <Precautions> • When you start using a USB device, test the device before using it. Never use a USB device for mission critical use. • Do not connect a USB device during the OS startup because the OS may not start normally. •...
  • Page 31 7. LITHIUM BATTERIES <Required actions> • This equipment uses a lithium battery. When you dispose of the battery, observe local laws and regulations whatever applicable. 8. THE OPTICAL MOUSE <Required actions> • Due to the nature of the optical sensor, an optical mouse may not work on transparent materials or light-reflecting materials (glass, mirrors, and the like).
  • Page 32 10. MAINTENANCE SERVICES <Specifications> • Microsoft® Windows®, device drivers, and commercially available application softwares may not be able to be modified directly as a counter measure for a particular failure. Instead, the Manufacturer may offer a work-around as a counter measure. •...
  • Page 33  Procedure to change the settings of the Windows Experience Index 1. Click Start > Control Panel. 2. Click System and Security. 3. Click Administrative Tools. 4. Double-click Task Scheduler. 5. From the tree in the left pane of the Task Scheduler window, select Task Scheduler Library >...
  • Page 34 PREFACE This manual is intended for operators of the HITACHI INDUSTRIAL COMPUTER HF-BX1000/1200 (hereafter called as this equipment) and contains information about the operation and maintenance of various devices necessary for their routine work. This manual consists of the following:...
  • Page 35 • DisplayPort and DisplayPort Certified Logo are trademarks or registered trademarks of Video Electronics Standards Association • All other product names (software and hardware) not from Hitachi described in this manual are the registered trademarks, the trademarks, or the products of their respective owners.
  • Page 36: Table Of Contents

    CONTENTS SAFETY INSTRUCTIONS ..................S-1 PRECAUTIONS ........................C-1 CHAPTER 1 GETTING STARTED ................1-1 1.1 Scope ............................ 1-1 1.2 Installation Environment ...................... 1-2 1.2.1 Environment ........................1-2 1.2.2 Installation ........................1-3 1.2.3 Hardware connection ..................... 1-8 1.3 Installing an Extension Board .................... 1-10 1.4 Role of an Operator ......................
  • Page 37 CHAPTER 6 TROUBLESHOOTING ................6-1 6.1 List of Problems ........................6-1 6.1.1 Problems that occur before the OS startup ..............6-1 6.1.2 Problems that occur after the OS startup ............... 6-2 6.2 Countermeasures ........................6-3 6.2.1 Problems that occur before the OS startup ..............6-3 6.2.2 Problems that occur after the OS startup ...............
  • Page 38 Figure 2-1 HF-BX1000 (Front View) ..................2-2 Figure 2-2 HF-BX1200 (Front View) ..................2-2 Figure 2-3 HF-BX1000 Name of Each Part (Front View) ............2-3 Figure 2-4 HF-BX1200 Name of Each Part (Front View) ............2-4 Figure 2-5 Physical Configuration Inside Equipment (HF-BX1000 A model) ......2-5 Figure 2-6 Physical Configuration Inside Equipment (HF-BX1200 A model) ......
  • Page 39 TABLES Table 1-1 Dimension, Service Clearance, and Installation Clearance ........1-4 Table 2-1 Function of Each Part ....................2-10 Table 6-1 STOP Error Codes ....................6-16 Table 6-2 Event Log Entries Unique to the Equipment ............6-18 Table 6-3 Performance Counters Related to the Performance of the Equipment ....6-22 Table 6-4 Hardware Status Code and Cause/Action ..............
  • Page 40: Chapter 1 Getting Started

    1.1 Scope This manual is intended for operators of the HITACHI INDUSTRIAL COMPUTER HF-BX1000/1200 and contains information about the operation and maintenance of various devices necessary for their routine use. Unless stated in the manual in particular, descriptive contents are HF-BX1000 common to HF-BX1200.
  • Page 41 10 ms or less Altitude 1000 m or less. (*1) Environmental conditions that must be satisfied are the same for HF-BX1000 and HF-BX1200. (*2) This equipment cannot be used in the environment where conductive dust or the like is floating.
  • Page 42: Installation Environment

    1. GETTING STARTED 1.2.2 Installation WARNING The power cord that comes with the equipment is rated at the input voltage of 125 VAC. When using this equipment at over 125 VAC, prepare the power cord fitting input voltage and inspect the safeness of this equipment enough. ...
  • Page 43: Figure 1-2 Installation Clearance (top View)

    Rear Left Right Front Rear Left Right HF-BX1000 HF-BX1200 • When you operate the equipment or do maintenance work, provide sufficient clearance as shown in Figure 1-1. • The equipment is air-cooled by fans. See “2.1 Display and User Input Sections” and make sure the air flow is not blocked.
  • Page 44: Figure 1-3 Hf-bx1000 Installation Requirements (horizontal Installation)

    1. GETTING STARTED (a) Horizontal installation • In horizontal installation, use the equipment under the following conditions. Non-slip mat Figure 1-3 HF-BX1000 installation Requirements (Horizontal installation) Non-slip mat Figure 1-4 HF-BX1200 installation Requirements (Horizontal installation)
  • Page 45: Figure 1-5 Hf-bx1000 Installation Requirements (fixing Bracket)

    1. GETTING STARTED (b) Fixing bracket • In embedded use, fix the equipment by fixing bracket attached. 170mm 228mm 284mm 302mm Figure 1-5 HF-BX1000 installation Requirements (fixing bracket) 170mm 228mm 284mm 302mm Figure 1-6 HF-BX1200 installation Requirements (fixing bracket)
  • Page 46: Figure 1-7 Hf-bx1000 Installation Requirements (vertical Installation)

    Use a steel plate. The thickness must be 3mm or more. 88mm or more Screws (Prepared by users) Figure 1-7 HF-BX1000 installation Requirements (Vertical installation) Mounting Metal Fitting for Vertical Installation Use a steel plate. The thickness must be 3mm or more.
  • Page 47: Hardware Connection

    Connect the display, keyboard, and mouse to this equipment and then insert the plug of the power cord into an outlet. The following figure shows the HF-BX1200. HF-BX1200 and HF-BX1000 are common except extension slot. Therefore connect in the same way as HF-BX1200.
  • Page 48 1. GETTING STARTED  Connecting to an outlet Fully and securely insert the plug of the power cord of this equipment into an outlet with a grounding pole that is properly grounded. (*) Make sure you use a power cable with a 2-pole plug with a grounding pole.
  • Page 49: Installing An Extension Board

    1. GETTING STARTED 1.3 Installing an Extension Board You can install an extension board supplied by the user in this equipment. For information about the installation procedure and the limitations of an extension board, see “5.3.3 Installing and removing an extension board”. 1.4 Role of an Operator In order to use this equipment in good working order for a long period of time, an operator must take care of the following items.
  • Page 50: Chapter 2 Physical Configuration

    2. PHYSICAL CONFIGURATION CHAPTER 2 PHYSICAL CONFIGURATION WARNING Warning about the power supply unit (hazardous voltage)  Do not remove the power supply. If you do, serious personal injury or death may result due to an electric shock.  Do not remove the cover of the power supply unit. If you do, serious personal injury or death may result due to electric shock.
  • Page 51: Display And User Input Sections

    2. PHYSICAL CONFIGURATION 2.1 Display and User Input Sections (1) Front view HF-BX1000 88mm 262mm 262mm Figure 2-1 HF-BX1000 (Front View) HF-BX1200 143mm 262mm 262mm Figure 2-2 HF-BX1200 (Front View)
  • Page 52: Figure 2-3 Hf-bx1000 Name Of Each Part (front View)

    Lower:Keyboard HDMI port Figure 2-3 HF-BX1000 Name of Each Part (Front View) (*1) In the case of A model, there is no HDD2 status lamp. In the case of D model, HDD status lamp will blinks either one or both, when reading or writing HDDs.
  • Page 53: Figure 2-4 Hf-bx1200 Name Of Each Part (front View)

    2. PHYSICAL CONFIGURATION LAN port (2 ports) Communication speed lamp Extension slots (*3) ACT/LINK lamp PCI Express x16 BUS slot LAN ports: PCI BUS slot 1000BASE-T/100BASE-TX/ 10BASE-T LAN port Left: LAN A Right: LAN B HDD2 status lamp (*1) USB port HDD1 status lamp (*1) (2 ports)
  • Page 54: Figure 2-5 Physical Configuration Inside Equipment (hf-bx1000 A Model)

    2. PHYSICAL CONFIGURATION (3) Physical configuration inside the equipment A model: CPU fan Case fan Motherboard Power supply Drive bay 1 Drive bay 2 Figure 2-5 Physical Configuration Inside Equipment (HF-BX1000 A model)
  • Page 55: Figure 2-6 Physical Configuration Inside Equipment (hf-bx1200 A Model)

    2. PHYSICAL CONFIGURATION Extension board clamp Case fan Motherboard CPU fan Power supply Riser board Drive bay 1 Drive bay 2 Figure 2-6 Physical Configuration Inside Equipment (HF-BX1200 A model)
  • Page 56: Figure 2-7 Physical Configuration Inside Equipment (hf-bx1000 D Model)

    2. PHYSICAL CONFIGURATION D model: RAID board CPU fan Motherboard Case fan Power supply Drive bay 1 Drive bay 2 Figure 2-7 Physical Configuration Inside Equipment (HF-BX1000 D model)
  • Page 57: Figure 2-8 Physical Configuration Inside Equipment (hf-bx1200 D Model)

    2. PHYSICAL CONFIGURATION RAID board Extension board clamp Case fan Motherboard CPU fan Power supply Riser board 図2-2 装置内実装構成(BX1200 Aモデル) Drive bay 1 Drive bay 2 Figure 2-8 Physical Configuration Inside Equipment (HF-BX1200 D model)
  • Page 58: Figure 2-9 Physical Configuration Inside Equipment (common To All Models)

    2. PHYSICAL CONFIGURATION Common to all models (Bottom face of the equipment) Warning label Portion where a CFast is mounted Inside view Figure 2-9 Physical Configuration Inside Equipment (Common to All Models)
  • Page 59: Table 2-1 Function Of Each Part

    [2] Application status (Green) [3] Not used by this equipment. (For information about how to display arbitrary status data on the Digital LED for Status indication from a user application, refer to the Status indication LEDs “HF-BX1000/1200 RAS FEATURES MANUAL”.) 2-10...
  • Page 60 2. PHYSICAL CONFIGURATION Table 2-1 Function of Each Part (2/2) Name Function LAN port You can connect a LAN cable to a LAN port. (See “4.4.1 Connector (1000BASE-T/100BASE-TX/ specification”.) 10BASE-T)  LAN A/LAN B Communication speed lamp ACT/LINK lamp ACT/LINK lamp Lamp Status Lit in...
  • Page 61 This Page Intentionally Left Blank...
  • Page 62: Chapter 3 Operation

    3. OPERATION CHAPTER 3 OPERATION 3.1 Before Turning On the Power WARNING If any of the air intake and exhaust holes of the equipment is blocked, the temperature inside the equipment may rise and that may cause a fire or failure of the equipment.
  • Page 63: Starting The Equipment

    3. OPERATION 3.2 Starting the Equipment For information about how to start the equipment for the first time after you purchase it or you recover the equipment from failure, refer to the “GETTING STARTED” or the “SETUP GUIDE”. For other cases, follow the procedure below to start the equipment: 1.
  • Page 64: Shutting Down The Equipment

    3. OPERATION 3.3 Shutting Down the Equipment When you shut down the equipment, first confirm that no other users are using the equipment and no background programs are running. Then follow the procedure below: • Stop application programs. • Shut down the OS. The specific procedure for stopping an application program differs depending on each application.
  • Page 65: Power Shutdown

    3. OPERATION 3.4 Power Shutdown 1. Confirm that the equipment is shut down. (See “3.3 Shutting Down the Equipment”.) 2. Unplug the power cord from the outlet. 3.5 Emergency Shutdown WARNING In case of smoke, a burning smell, or the like, unplug the power cord from the outlet, and contact your supplier or maintenance personnel.
  • Page 66: Controlling The Power Using The Lan

    3. OPERATION 3.6 Controlling the Power Using the LAN Only LAN B port can turn on the power by remote control using LAN. The power for this equipment can be turned on from a remote device by way of the LAN. This section explains WOL (Wake on LAN™), which is used for turning on the power for the equipment through the LAN.
  • Page 67: Turning On The Power Using The Lan

    3. OPERATION 3.6.2 Turning on the power using the LAN 1. Insert the plug of the power cord into an outlet. 2. Send a Magic Packet™ frame to the built-in LAN adapter in the equipment. When the built-in LAN adapter receives a Magic Packet™ frame, the power for the equipment is turned on.
  • Page 68: Setting Up The Lan Interface

    3. OPERATION 3.7 Setting Up the LAN Interface This equipment has two built-in 1000BASE-T/100BASE-TX/10BASE-T LAN port. For information about the location of the LAN port connector (1000BASE-T/100BASE-TX/ 10BASE-T), see “2.1 Display and User Input Sections”. < NOTE > • For information about the precautions for the network, see “PRECAUTIONS 2.
  • Page 69 3. OPERATION  Setting the network transfer speed 1. Log on to the computer using an administrator’s account. 2. Click Start > Control Panel > System and Security. 3. Click the System icon. Then click Device Manager. 4. The Device Manager window appears. Click the View menu and select Devices by connection.
  • Page 70 3. OPERATION 5. Click ACPI x86-based PC. Then click Microsoft ACPI-Compliant System. 6. Click PCI bus.
  • Page 71 3. OPERATION 7. See the following and double-click the network adapter you want to configure. • When you configure the built-in LAN (LAN A): Double-click the network adapter (in the example in the figure below, Intel(R) 82579LM Gigabit Network Connection). •...
  • Page 72 3. OPERATION 8. Click the Link Speed tab. 9. Select the transfer speed and the transfer mode you want to choose from the Speed and Duplex list. • Auto Negotiation: auto-negotiation setting • 10 Mbps Half Duplex: 10 Mbps/Half-duplex setting •...
  • Page 73 3. OPERATION 10. Click OK. 11. Close the Device Manager window. 12. Click OK in the System Properties window. 13. Close the Control Panel window. < NOTE > • For information about the precautions for the network, see “PRECAUTIONS 2. NETWORK”. 3-12...
  • Page 74 3. OPERATION  Action to take if the link is unstable at 1000 Mbps Depending on the type of the connected hub, the link may not be stable at 1000 Mbps. If you want to use the network at 1000 Mbps, verify the connection with the hub in advance. If the link is unstable at 1000 Mbps, it is made stable by taking the following action.
  • Page 75 3. OPERATION • Adaptive Inter-Frame Spacing This compensates for excessive Ethernet packet collisions by dynamically controlling back-to-back timing. • Flow Control This enables adapters to generate or respond to flow control frames, which help regulate network traffic. The default setting of the flow control is different depending on the OS and the type of LAN adapter in use.
  • Page 76 3. OPERATION • Interrupt Moderation Rate This sets the rate at which the controller moderates or delays the generation of interrupts. • Receive Buffers This sets the number of Receive Buffers used by the driver when copying data to protocol memory.
  • Page 77 3. OPERATION  Notes about the case when link down is recorded in the log during OS startup. While Windows® is starting, the following warnings may be displayed in the event log. These warnings are recorded by the initialization process of the LAN driver at the startup of Windows®...
  • Page 78: Setting Up The Screen

    3. OPERATION 3.8 Setting Up the Screen • For screen settings, you can configure the color depth (the number of colors that can be displayed on the screen simultaneously), resolution (the number of dots that constitutes the screen), refresh rate (the number of screen refreshes per second), and the single- display and multiple-display settings.
  • Page 79 3. OPERATION 2. In the Graphics and Media Control Panel window, select Advanced Mode and click 3-18...
  • Page 80 3. OPERATION 3. In the Graphics and Media Control Panel window, select Display > General Settings. 4. Configure the screen setting items displayed on the right side of the window. Setting Item Description Resolution This allows you to select the resolution. Color Depth This allows you to select the number of colors.
  • Page 81 3. OPERATION 5. When you finish configuring the setting items, click OK. If you change the resolution or refresh rate, the following confirmation screen for the configuration change will be displayed. Click OK. < NOTE > The resolution options may include resolutions larger than the resolutions supported by the connected display.
  • Page 82 3. OPERATION (a) Clone Displays If you select this mode, both displays show the same screen and have the same resolution, color depth, and refresh rate. Before connecting displays, check the capabilities of the displays (maximum resolution, highest refresh rate, and so on). 1.
  • Page 83 3. OPERATION (b) Extended Desktop If you select this mode, one screen is divided into two and displayed on two displays. The resolution, color depth, and refresh rate can be configured independently. The task bar is not displayed in display 2. Which resolution, color depth, and refresh rate can be selected depends on the capabilities of the display connected.
  • Page 84 3. OPERATION 4. When you finish configuring the setting items, click OK. If you change the resolution or refresh rate, the following confirmation screen for the configuration change will be displayed. Click OK. <Example of the Screen Using the Extended Desktop> Display 1 Display 2 <...
  • Page 85 This Page Intentionally Left Blank...
  • Page 86: Chapter 4 Specifications

    PS/2 (MiniDIN 6pins) (*5) PS/2 Mouse PS/2 (MiniDIN 6pins) (*5) External Dimensions 262 × 262 × 88 mm (HF-BX1000) (Width × Depth × Height) 262 × 262 × 143 mm (HF-BX1200) Hardware status monitoring (fan failure (except a power fan), temperature...
  • Page 87 PS/2 port is not supported. Make sure you inspect enough when you use this port. (*6) When using this equipment, connect a brealer or the like in preparation for an inrush current. (2) Individual specification Item Specifications HF-BX1000 Model HJ-X101 HJ-X105 (*7)
  • Page 88 4. SPECIFICATIONS (3) Pre-installed OS model OS type Pre-installed OS Microsoft® Windows® 7 Professional (64bit) (Embedded licensing version) Microsoft® Windows® 7 Professional (32bit) (Embedded licensing version) (4) Accessories Item Note Power cord 7 A 125 V two-prong plug with a grounding pole Manual “GETTING STARTED”...
  • Page 89 (*1) It has been confirmed that all refresh rate settings indicated in the table actually work in the test environment provided by Hitachi. It should be noted that supported resolutions and refresh rates are different depending on the display. Consequently, some settings may not be used for a specific display.
  • Page 90 (*1) It has been confirmed that all refresh rate settings indicated in the table actually work in the test environment provided by Hitachi. It should be noted that supported resolutions and refresh rates are different depending on the display. Consequently, some settings may not be used for a specific display.
  • Page 91 4. SPECIFICATIONS (7) Maximum current specifications (USB port, Extension slot) The following table shows the maximum total current consumption for each of the USB ports, extension slots (PCI Express / PCI). Make sure that the inrush current when a device is connected does not exceed the specified maximum current. If the inrush current exceeds the specified maximum current, the surge protection circuit may be activated and the connected device may not be recognized.
  • Page 92: Bios Setup

    4. SPECIFICATIONS 4.2 BIOS Setup The BIOS stores the system configuration information in the SPI-ROM. When the system configuration is modified, it may be necessary to change the BIOS settings. < NOTE > When the equipment is shipped, the BIOS is configured in accordance with the system configuration.
  • Page 93 4. SPECIFICATIONS (4) Details of the setup menu The following tables show the details of the items you can set up in each menu. (1/4) Top menu Setting item Default value Note Main System Date When you set the system up for the first time, be sure to configure these two items.
  • Page 94 4. SPECIFICATIONS (2/4) Top menu Setting item Default value Note Advanced AMT Activate Remote Assistance Process Disabled Do not change this setting. Configuration USB Configure Disabled PET Progress Disabled Intel AMT SPI Protected Disabled AMT CIRA Timeout OS Timer BIOS Timer Legacy USB Support Enabled You can specify the functions that...
  • Page 95 4. SPECIFICATIONS (3/4) Top menu Setting item Default value Note Advanced Sandybridge DTS CPUDTS Disabled Do not change this setting. Configuration Sandybridge PPM EIST Enabled Configuration Turbo Mode Disabled You can specify the setting to use the CPU at the fast rate. CPU C3 Report Disabled Do not change this setting.
  • Page 96 4. SPECIFICATIONS (4/4) Top menu Setting item Default value Note Boot Setup Prompt Timeout Do not change this setting. Bootup NumLock State Quiet Boot Disabled GateA20 Active Upon Request Interrupt 19 Capture Disabled 1st Boot USB Floppy Configures the priority order of the devices from which an OS is booted.
  • Page 97: Hardware System Clock

    4. SPECIFICATIONS 4.3 Hardware System Clock This equipment has a hardware system clock that uses an RTC (real-time clock) IC. The clock has a built-in calendar and continues to work using a backup battery even when the system power is off. Item Specifications Hour/Minute/Second...
  • Page 98: Interface Specifications

    4.4.1 Connector specifications The following shows the specifications of the interfaces from this equipment to external devices. HF-BX1000 and 1200 are common. For information about the location of the ports, see “2.1 Display and User Input Sections”. (1) Motherboard (Standard) ...
  • Page 99 4. SPECIFICATIONS  Built-in LAN port (RJ-45 modular port 8 pins) (LAN A, LAN B) Pin No. Signal name TRD0+ TRD0- TRD1+ TRD2+ TRD2- TRD1- TRD3+ TRD3- For network connection, use a cable specified as follows. Cable specification: UTP cable ( twisted-pair cable without shield) category 5e or 6 ...
  • Page 100 4. SPECIFICATIONS  Video port (Analog RGB, D-Sub 15 pins) Pin No. Signal name Pin No. Signal name DDCDATA HSYNC R-GND VSYNC G-GND DDCCLK B-GND Video port(DisplayPort, 20pins) Pin No. Signal name Pin No. Signal name MainLane0+ MainLane3- MainLane0- MainLane1+ Aux+ MainLane1- MainLane2+...
  • Page 101 4. SPECIFICATIONS  Audio port: LIN, LOUT and MIC (3.5φ stereo audio port) Mold Plug Audio cable < NOTE > The diameter of the mold of the cable must be 10 mm or less. If the diameter of the mold is larger than 10 mm, when you try to connect cables to both LINE IN, LINE OUT and MIC, the two molds get in the way of each other and you cannot insert the connectors.
  • Page 102: Gpio Specifications

    4. SPECIFICATIONS 4.4.2 GPIO specifications (1) GPIO specifications Item Specification Input (*1)(*2) 5VTTL Level, non-insulation Input type (negative logic, include pull-up resister (5V,1kΩ)) Output (*2) Open drain output, non-insulation Out put type (negative logic, include pull-up resister (5V,1kΩ)) Maximam current DC 5V 5mA (*1) This equipment’s GPIO port is non-insulation.
  • Page 103: Figure 4-1 Define Of Gpio

    4. SPECIFICATIONS GPIO signal is effective only in the period which this equipment has been running. (The period B of the following figure). During the period until equipment starts, a signal outputs low-level (The period A of the following figure). Make sure you use open drain for output of user’s circuit. G3:The computer's power has been totally removed.
  • Page 104: Figure 4-2 Outward Of Gpio Cable And Connector

    Connetor form:D-sub 9 pin Male connector Part’s name Model Maker Plug case DE-C8-J9-F1-1R Male connector DEU-9PF-F0  Cable specification (recommendation) Item Specification Remark Maximum cable length 1.5m Electrical cable shield Necessity Connect to frame ground Recommended cable UL2464SB 5P×24AWG Hitachi Metals 4-19...
  • Page 105: External Interface Cable Length Specifications

    4. SPECIFICATIONS 4.4.3 External interface cable length specifications (1) External interface cable length specifications The recommended maximum cable length for each interface of this equipment is as follows. Connector name Cable length (m) Remarks Analog RGB port HDMI port LAN port (LAN A) UTP Category 5e or better.
  • Page 106: Chapter 5 Checkup And Maintenance

    5. CHECKUP AND MAINTENANCE CHAPTER 5 CHECKUP AND MAINTENANCE 5.1 Daily Checkup WARNING Make sure to install a dust filter to equipment. If you do not, dusts enter into the equipment and the short circuit fire may occur as a result. CAUTION Before you clean or replace the dust filter or the case fan of this equipment, make sure you shut down the OS, disconnect the plug of the power cord from the...
  • Page 107 5. CHECKUP AND MAINTENANCE (1) Cleaning a dust filter NOTICE If you wash a dust filter, dry it completely before re-attaching it to the equipment. If you use the equipment while its dust filter is not completely dry, the equipment may fail.
  • Page 108  Do not spray detergent directly on to the keyboard or spill liquid detergent on it.  Do not wipe the keyboard with a wet cloth. If you do, the equipment may fail. HITACHI  When you use detergent, spray a minimum amount of detergent on a cloth.
  • Page 109: Periodic Checkup

    5. CHECKUP AND MAINTENANCE 5.2 Periodic Checkup The table below shows how to check up the equipment periodically. A qualified maintenance personnel must conduct this periodical checkout. Include the checkout time in the system operation schedule. Checkup item Frequency Note Collection of logging information Once per year Inspection and cleaning for the...
  • Page 110: Replacing A Component

    5. CHECKUP AND MAINTENANCE 5.3 Replacing a Component 5.3.1 Types and locations of installed components The figure below shows the types and locations of the components installed in this equipment. Case fan CPU fan Main memory slot (Slot A (left) and Slot B (right)) Power supply unit Slot 1:PCI Express x16 BUS slot...
  • Page 111: Installing And Removing The Cover Of The Equipment

    (1) Removing the cover of the equipment ・HF-BX1000 [1] Remove the four screws on the side of the equipment and two screws on the top of the equipment. [2] Lift the cover up and away. Figure 5-2 Removing the Cover of the Equipment(HF-BX1000)
  • Page 112: Figure 5-3 Removing The Cover Of The Equipment(hf-bx1200)

    5. CHECKUP AND MAINTENANCE ・HF-BX1200 [1] Remove the four screws on the side of the equipment and two screws on the front of the equipment. [2] Lift the cover up and away. Figure 5-3 Removing the Cover of the Equipment(HF-BX1200) (2) Installing the cover of the equipment When installing the cover of the equipment, reverse the procedure described in “(1) Removing the cover of the equipment.”...
  • Page 113: Installing And Removing An Extension Board

    5. CHECKUP AND MAINTENANCE 5.3.3 Installing and removing an extension board WARNING Before you install or remove an extension board, make sure you shut down the OS, unplug the power cord from the outlet, and wait for at least one minute. If you install or remove an extension board without shutting down the power, an electric shock or a fire may result.
  • Page 114 5. CHECKUP AND MAINTENANCE (2) Information about extension boards 1. Types of extension boards The extension boards can be attached only to HF-BX1200. A total of two expansion slots, one PCI-Express slot and one PCI slot, are prepared for HF-BX1200. 2.
  • Page 115 5. CHECKUP AND MAINTENANCE (3) Installing an extension board (a) Removing the cover of the equipment Follow the instructions in “5.3.2 Installing and removing the cover of the equipment (1) Removing the cover of the equipment” to remove the cover of the equipment.
  • Page 116: Figure 5-4 Installing An Extension Board

    5. CHECKUP AND MAINTENANCE [3]Set screw for extension board Extension board [1]Slit of riser board [4]Stopper for extension board [4]Extension board Figure 5-4 Installing an Extension Board 5-11...
  • Page 117 5. CHECKUP AND MAINTENANCE (4) Removing an extension board [1] Adjust the position of the stopper for the extension board not to hit the extension board. [2] Remove a screw that secure the extextension board to the equipment. [3] Remove carefully the extension board from the connector of riser board, holding the both ends of the extension board from above the extension slot.
  • Page 118: Installing And Removing Main Memory

    5. CHECKUP AND MAINTENANCE 5.3.4 Installing and removing main memory WARNING Before you install or remove main memory, make sure you shut down the OS, unplug the power cord from the outlet, and wait for at least one minute. If you install or remove main memory without shutting down the power, an electric shock or a fire may result.
  • Page 119: Figure 5-5 Installing Main Memory

    5. CHECKUP AND MAINTENANCE (2) Installing main memory NOTICE  The orientation of a main memory module on a connector is fixed. When you install a main memory module, make sure the orientation is correct. Otherwise, failure of the equipment may result. ...
  • Page 120 5. CHECKUP AND MAINTENANCE (3) Removing main memory Follow the procedure described in “(2) Installing main memory” in reverse to remove main memory. (4) After installing or removing main memory Reconfiguring the memory dump file settings. When you change the capacity of main memory, you must reconfigure the memory dump collection settings.
  • Page 121: Installing And Removing An Hdd

    5. CHECKUP AND MAINTENANCE 5.3.5 Installing and removing an HDD CAUTION  Before you start the work, make sure you shut down the OS, unplug the power cord from the outlet, and wait for at least one minute. Otherwise, an electric shock or failure of the equipment may result.
  • Page 122: Figure 5-6 Installing And Removing An Hdd

    5. CHECKUP AND MAINTENANCE (2) Removing an HDD [1] Before you start the work, make sure you shut down the OS, unplug the power cord from the outlet, and wait for at least one minute. [2] Release the set screws for the HDD case. [3] Hold the grips on the front of the HDD case and pull out the case.
  • Page 123 5. CHECKUP AND MAINTENANCE CAUTION When you install or remove an HDD, make sure the drive bay number is correct. If you remove an HDD and install it in a different bay, a configuration information mismatch occurs and the equipment may not start or the data stored on the HDD may be lost.
  • Page 124: Installing And Removing A Cfast

    5. CHECKUP AND MAINTENANCE 5.3.6 Installing and removing a CFast CAUTION  Before you start the work, make sure you shut down the OS, unplug the power cord from the outlet, and wait for at least one minute. Otherwise, an electric shock or failure of the equipment may result.
  • Page 125: Figure 5-7 Installing And Removing A Cfast

    5. CHECKUP AND MAINTENANCE (2) Installing a CFast [1] Before you start the work, make sure you shut down the OS, unplug the power cord from the outlet, and wait for at least one minute. [2] Remove the screw from the CFast cover and detach the CFast cover. [3] Install the CFast in the equipment.
  • Page 126: Installing And Removing A Dust Filter

    5. CHECKUP AND MAINTENANCE 5.3.7 Installing and removing a dust filter WARNING Make sure to install a dust filter to equipment. If you do not, dusts enter into the equipment and the short circuit fire may occur as a result. CAUTION Before you clean or replace the dust filter or the case fan of this equipment, make sure you shut down the OS, disconnect the plug of the power cord from the...
  • Page 127: Installing And Removing The Fixing Bracket (equipment Attachment)

    Attach the fixing bracket attached to equipment using four screws included. The fixing bracket and The fixing-bracket attachment position are common to HF-BX1000 and HF-BX1200. fixing brackets (*)Right and left are fair and it can attach a fixing bracket with both.
  • Page 128: Chapter 6 Troubleshooting

    6. TROUBLESHOOTING CHAPTER 6 TROUBLESHOOTING This chapter explains the possible causes of common problems and the actions to be taken to address those problems. Select an applicable symptom from the list in “6.1 List of Problems”. Follow the link (“6.2 Countermeasures” through “6.6 Digital LEDs for Status Indication”) and take actions according to the instruction.
  • Page 129: Problems That Occur After The Os Startup

    6. TROUBLESHOOTING 6.1.2 Problems that occur after the OS startup The following is a list of problems that occur after the desktop is displayed (after the OS startup). (1) The Digital LEDs for Status indication show alphanumeric characters. (See page 6-6.) (2) The processing speed of the equipment is slow.
  • Page 130: Countermeasures

    6. TROUBLESHOOTING 6.2 Countermeasures 6.2.1 Problems that occur before the OS startup (1) The equipment does not start. 1. When the power switch is turned on, fans do not rotate or the power lamp is not turned <Possible cause> Power is not supplied to the equipment. <Action>...
  • Page 131 6. TROUBLESHOOTING 4. The system stops when the Windows® logo is displayed. <Possible cause> There is an error in hardware, or the OS is corrupted. <Action> 1. Unplug the power cable from the back of the equipment, and remove all USB devices except a keyboard and mouse as well as all extension boards.
  • Page 132 6. TROUBLESHOOTING (4) WOL cannot be used. <Possible cause> The WOL function is not enabled. <Action> 1. Enable the WOL function according to “3.6.1 Enabling the WOL (Wake ON LAN™) function”. 2. Check the BIOS setup to see if Wake on LAN1 from S5 and Wake on LAN2 from S5 are enabled.
  • Page 133: Problems That Occur After The Os Startup

    6. TROUBLESHOOTING 6.2.2 Problems that occur after the OS startup (1) The Digital LEDs for Status indication show alphanumeric characters. <Possible cause> This is a hardware error notification from the RAS software or is displayed by a user application. <Action> 1.
  • Page 134 Read the description of HF-BX1000/1200 RAS FEATURES MANUAL “2.6.2” and take action accordingly. (*) This code is not displayed in default setting. Read the description of HF-BX1000/1200 RAS FEATURES MANUAL “2.6.2” when you want to display this code. < NOTE >...
  • Page 135 6. TROUBLESHOOTING (2) The processing speed of the equipment is slow. <Possible cause> The capacity of the memory or the HDDs is not sufficient. <Action> 1. Terminate unnecessary applications to increase available memory. ⇒When you want to check the usage of the CPU and memory, follow the instructions in “6.5 Checking the System Load by Using Performance Monitor”.
  • Page 136 6. TROUBLESHOOTING (4) The equipment automatically goes into the standby mode, or restarts. a) The Digital LEDs for Status indication show alphanumeric characters <Possible cause> This is a hardware error notification from the RAS software or is displayed by a user application.
  • Page 137 6. TROUBLESHOOTING (5) The screen blacks out. <Possible cause> There is an error in the display or in the video board. <Action> 1. Make sure that the plug of the power cord for the display is connected to the outlet. 2.
  • Page 138 6. TROUBLESHOOTING (7) The equipment cannot connect to the network. <Possible cause> There is an error in the settings of the LAN or the network device (hub and so on), or there is a problem with the cable connection. <Action> 1.
  • Page 139 6. TROUBLESHOOTING (9) Keyboard input is not accepted. <Possible cause> An application has frozen, there is a problem with the cable connection, or the keyboard has failed. <Action> 1. Keyboard input may not be accepted temporarily due to a frozen application. If the equipment responds to Alt+Tab or Ctrl+Alt+Delete, try the following procedure: i) Switch applications by pressing Alt+Tab and identify which application has frozen.
  • Page 140 6. TROUBLESHOOTING (10) Mouse input is not accepted. <Possible cause> The mouse does not work properly due to dust or dirt on the mouse, there is a problem with the cable connection, or the mouse has failed. <Action> 1. When you use an optical mouse, check the following items. i) Check if dust or dirt is clinging to the optical sensor.
  • Page 141 6. TROUBLESHOOTING (12) No sound is generated, or the sound is extremely faint. <Possible cause> There is an error in the settings of the equipment and the speakers, there is a problem with the cable connection, or the speakers have failed. <Action>...
  • Page 142 6. TROUBLESHOOTING (14) The equipment cannot be shut down. a) The drive access lamp is on or flashing. <Possible cause> The shutdown process is simply taking a long time. <Action> 1. Wait until the shutdown process finishes. b) other than a) <Possible cause>...
  • Page 143: Stop Error Codes

    6. TROUBLESHOOTING 6.3 STOP Error Codes A STOP error code provides a summary of an error cause. STOP error codes are displayed on a blue screen as well as embedded in a memory dump file. Table 6-1 shows the error cause corresponding to a STOP error code and a message displayed along with the STOP error code.
  • Page 144: Event Log

    6. TROUBLESHOOTING 6.4 Event Log When a critical event occurs, for example, when the environment information is changed, this equipment collects logs by using the Windows® event log service. The following procedure shows how to check the event log. 1. Click Start > Control Panel > System and Security > View event logs. 2.
  • Page 145: Table 6-2 Event Log Entries Unique To The Equipment

    6. TROUBLESHOOTING Table 6-2 lists event log entries unique to the equipment. No.1 through 12 and No.14 through 21 are collected in the system log, and Nos.13 is collected in the application log. Table 6-2 Event Log Entries Unique to the Equipment (1/2) No.
  • Page 146 (Drive bay%1). “8.2.2” and build a RAID. 2019 HFBRAS_SYS Information HFBRAS Media error is occurred on Read the description of RAID. HF-BX1000/1200 RAS FEATURES MANUAL and take action accordingly. 2020 HFBRAS_SYS Error HFBRAS RAID status is FAIL.
  • Page 147: Checking The System Load By Using Performance Monitor

    6. TROUBLESHOOTING 6.5 Checking the System Load by Using Performance Monitor Performance Monitor that comes with Windows® is used for monitoring the usage of the CPU and memory. Use this tool, for example, when you analyze the system load. The following shows how to start the performance monitor: 1.
  • Page 148 6. TROUBLESHOOTING 4. The Add Counters window opens. If you select items such as Processor, Memory, Physical Disc, or Network Interface and click Add>>, the performance of those items will be monitored. Click OK. 5. In the Performance Monitor window, you can check the performance of the items you selected.
  • Page 149: Table 6-3 Performance Counters Related To The Performance Of The Equipment

    6. TROUBLESHOOTING The following table shows a list of performance counters most closely related to the performance of the equipment. Table 6-3 Performance Counters Related to the Performance of the Equipment Performance Counter Description object Processor %Processor Time Shows the CPU usage. If this value is continuously high, the CPU processing power is likely to be a bottleneck.
  • Page 150 6. TROUBLESHOOTING < NOTE > You may not be able to start collecting performance counter data when the system load is high. After you start collecting performance counter data, confirm that the status of the data collector set you are using is “Running”. Confirm that the status of the data collector set you are using is “Running”.
  • Page 151: Digital Leds For Status Indication

    6. TROUBLESHOOTING 6.6 Digital LEDs for Status Indication The Digital LEDs for Status indication are used for displaying a POST code at system startup. It also displays an error code that occurred during system operation. It should be noted that the Digital LEDs for Status indication may display a code even when there is no error.
  • Page 152: Displaying A Hardware Status Code

    Media error is occurred on RAID. 8.4.2 and take action accordingly. (*) This code is not displayed in default setting. Read the description of HF-BX1000/1200 RAS FEATURES MANUAL “5.3 RAID Configuration Control Command (raidctrl) (D Model Only)” when you want to display this code.
  • Page 153: Displaying A Timeout Code

    • A timeout code flashes regardless of the display mode setting for the digital LEDs for status indication. • For how to set the RAS features setting window, watchdog timer and digital LEDs for status indication display mode, refer to “3.1 RAS Setup Window” in the HF-BX1000/1200 RAS FEATURES MANUAL. 6-26...
  • Page 154: Displaying A Stop Error Code

    • A STOP error code is displayed in preference to other codes regardless of the display mode setting for the digital LEDs for status indication. • For the display mode setting for the digital LEDs for status indication, see “3.1 RAS Setup Window” in the HF-BX1000/1200 RAS FEATURES MANUAL. 6-27...
  • Page 155 This Page Intentionally Left Blank...
  • Page 156: Chapter 7 Maintenance Operation

    7. MAINTENANCE OPERATION CHAPTER 7 MAINTENANCE OPERATION This chapter describes maintenance operations that use the Reliability, Availability, and Serviceability (RAS) features of this equipment. 7.1 Overview RAS features are designed to achieve highly reliable features of the equipment. The following table shows an overview of the RAS features of this equipment.
  • Page 157 7. MAINTENANCE OPERATION <GUI feature setting> (3) RAS Setup window This window provides a graphical user interface for configuring RAS feature settings including the condition of automatic shutdown and the watchdog timer settings. <Status check> (4) Hardware status window This window displays the hardware status of this equipment by using a graphical interface.
  • Page 158 7. MAINTENANCE OPERATION (6) Popup notification Notifies a user that an error occurred in the hardware of this equipment by displaying popup messages. (7) Status display digital LEDs The status display digital LEDs are on the front of this equipment and notify a user that an error occurred in the hardware of this equipment.
  • Page 159 RAS software without actual hardware failure. This manual explains a part of function (7) as well as functions (13) ,(16) and (18). For details about other features, refer to HF-BX1000/1200 RAS FEATURES MANUAL.
  • Page 160: Collecting A Memory Dump

    7. MAINTENANCE OPERATION 7.2 Collecting a Memory Dump When one of the errors in Table 7-1 occurs, this equipment records the contents of the system memory in a file (memory dump file). Then a blue screen appears and a STOP error code is displayed.
  • Page 161 7. MAINTENANCE OPERATION < NOTE > • The factory default is “Complete memory dump”, but if you change the setting, you cannot restore the setting back to “Complete memory dump” by using System in Control Panel. For information about how to select “Complete memory dump”, see “7.3.5 Configuring settings related to a memory dump (2) Specifying a memory dump file”.
  • Page 162: When The Saving Memory Dump Confirmation Messages Is Displayed

    7. MAINTENANCE OPERATION 7.3 When the Saving Memory Dump Confirmation Messages is Displayed In order to allow more reliable failure analysis, this equipment is configured to collect a memory dump when a system error (Blue Screen of Death) occurs. This equipment checks the memory dump file settings during Windows®...
  • Page 163: Changing The Memory Dump Collection Setting

    7. MAINTENANCE OPERATION 7.3.2 Changing the memory dump collection setting We recommend collecting a complete memory dump for this equipment. In order to collect a complete memory dump, you must properly configure the settings related to a memory dump. If you changed the settings related to a memory dump, and as a result, a complete memory dump cannot be collected, the following message will be displayed.
  • Page 164: Countermeasures When The Capacity Of The Memory Dump File Is Insufficient

    7. MAINTENANCE OPERATION 7.3.3 Countermeasures when the capacity of the memory dump file is insufficient Follow the flow chart below to take appropriate actions. <Flow> <Description of the action> Start Close the message box. Click OK in the message box. Is the virtual memory setting the one recommended for the...
  • Page 165: Countermeasures When Changing The Memory Dump Collection Setting

    7. MAINTENANCE OPERATION 7.3.4 Countermeasures when changing the memory dump collection setting Follow the flow chart below to take appropriate actions. <Flow> <Description of the action> Start Do you want to change the recommended for the equipment? Click No and close the This message box will not be message box.
  • Page 166: Configuring The Settings Related To A Memory Dump

    7. MAINTENANCE OPERATION 7.3.5 Configuring the settings related to a memory dump < NOTE > Before starting a procedure in this subsection, you must log on to the local computer by using an administrator account registered on the computer (as a member of the Administrators group).
  • Page 167 7. MAINTENANCE OPERATION (2) Specifying a memory dump file 1. Click Start > Control Panel > System and Security. Then click System. 2. Under Task on the left side of the window, click Advanced system settings. 3. If you see the User Account Control window, click Yes. 4.
  • Page 168: Startup Suppression On Serious Failure Detection

    7. MAINTENANCE OPERATION 7.4 Startup Suppression on Serious Failure Detection This equipment suppresses startup of the equipment when one of the following incidents is detected during Windows® startup in order to protect the hardware. ・Remote shutdown signal input < NOTE > •...
  • Page 169: Log Information Collection Command (logsave)

    7. MAINTENANCE OPERATION 7.5.1 Log information collection command (logsave) <Name> logsave - Collecting log information <Syntax> logsave [-e file name][Directory] <Feature> The logsave command saves the data used for preventive maintenance and post-failure analysis of problems. The data is compressed and recorded as one file (File name: logsave.dat). The following options are available for this command.
  • Page 170: Table 7-4 Error Messages Of The Logsave Command

    • The log information can also be collected by using a program in the start menu. For details, refer to “HF-BX1000/1200 RAS FEATURES MANUAL”. • The size of the file after compression depends on how the equipment is used and how Windows®...
  • Page 171: Memory Dump File Copy Command (mdump)

    7. MAINTENANCE OPERATION 7.5.2 Memory dump file copy command (mdump) <Name> mdump - Copying a memory dump file <Syntax> mdump [-n | -e file name] <Copy (Decompress) destination path name> <Feature> The mdump command compresses a memory dump file collected by Microsoft® Windows® when the equipment stops unexpectedly.
  • Page 172: Table 7-5 Messages Of The Mdump Command

    7. MAINTENANCE OPERATION <Diagnosis> When the mdump command finishes, exit code 0 is returned after copying (decompressing) a memory dump file is complete. Then some of the following messages may be displayed. Table 7-5 Messages of the mdump Command Message Description Warning: Memory dump file was not copied.
  • Page 173: Disk Area Allocation Command For Saving A Memory Dump (createdmp)

    7. MAINTENANCE OPERATION 7.5.3 Disk area allocation command for saving a memory dump (createdmp) <Name> createdmp - Reserving a disk area for a memory dump file <Syntax> createdmp <Feature> The createdmp command creates a vacant memory dump file beforehand and reserves the disk area for a memory dump in order to prevent the situation where collecting a memory dump fails because the disk capacity is insufficient.
  • Page 174: Table 7-7 Error Messages Of The Createdmp Command

    7. MAINTENANCE OPERATION <Diagnosis> When this command finishes normally, the command exits without output in the command prompt window. When this command is terminated with an error, the following error message is displayed. Table 7-7 Error Messages of the createdmp Command Error message Meaning Error: In the current settings, memory dump file won’t be...
  • Page 175: Ras Information Display Command (getrasinfo)

    7. MAINTENANCE OPERATION 7.5.4 RAS information display command (getrasinfo) <Name> getrasinfo - Displays the status of the equipment such as the status of the fan and the temperature inside the chassis as well as the configuration information of the RAS software <Syntax>...
  • Page 176 7. MAINTENANCE OPERATION <Display output> The following is an example of display output when the getrasinfo command is executed without options. <<getrasinfo result>> Header (*1) Date: 2013/10/03 20:59:30 Computer Name: HF-BX/BT1000 Series D Model [Hardware Status] [Fan condition] Case fan status: Normal CPU fan status: Normal...
  • Page 177 7. MAINTENANCE OPERATION [RAS Setting] [Automatic shutdown setting] Fan: Temperature: [Watchdog timer setting] Retrigger type: Application Action at timeout: Reset [Drive failure prediction setting] Function is available: Enable Interval: 4 hours [Drive used hours monitoring setting] Function is available: Enable RAS Setting section (RAS software settings) [Advanced]...
  • Page 178 7. MAINTENANCE OPERATION <Explanation of the display output>  Header: This section shows the date and time when the getrasinfo command is executed and the computer name. The following is the format of the header. <<getrasinfo result>> Date: YYYY/MM/DD hh:mm:ss Computer Name: XX YYYY: Year, MM: Month, DD: Day, hh: hour (24-hour clock), mm: minute, ss: second, XX: Computer name...
  • Page 179 7. MAINTENANCE OPERATION • [RAID condition] section: Shows the RAID status. The following table shows the list of items in this subsection and their respective descriptions. This subsection is available in the D model. Output item Description Arrayxx Shows the number of the RAID array. Status: yy(zz, Media Error) yy Shows the RAID status Optimal: Normal status...
  • Page 180 7. MAINTENANCE OPERATION  [RAS Setting] section: This section shows the settings of the RAS software. The RAS Setting section has the following subsections. • [Automatic shutdown setting] section: Shows the automatic shutdown setting. The following table shows the list of items in this subsection and their respective descriptions.
  • Page 181 7. MAINTENANCE OPERATION • [Drive failure prediction setting] section: Shows the Self-Monitoring, Analysis and Reporting Technology (SMART) setting. The following table shows the list of items in this subsection and their respective descriptions. Output item Description Function is available: xx Shows whether the Self-Monitoring, Analysis and Reporting Technology (SMART) is enabled or disabled.
  • Page 182 7. MAINTENANCE OPERATION • [Popup setting] section: Shows the pop-up notification setting. The following table shows the list of items in this subsection and their respective descriptions. Output item Description Function is available: xx Shows whether the pop-up notification function is enabled or disabled. Enable: Enabled Disable: Disabled [Advanced]...
  • Page 183: Table 7-9 Error Messages Of The Getrasinfo Command

    7. MAINTENANCE OPERATION <Diagnosis> When this command finishes normally, the getrasinfo command returns exit code 0. When this command is terminated with an error, one of the following error messages is displayed and exit code 1 is returned. Table 7-9 Error Messages of the getrasinfo Command Error message Meaning Usage: getrasinfo [/status | /setting] [/e File]...
  • Page 184: Chapter 8 Raid1

    This equipment shows the status of HDDs used for RAID1 graphically, using the RAS software. For information about how to use the RAS software, refer to the HF-BX1000/1200 RAS FEATURE MANUAL. Note that screenshots used in this chapter are shown only as examples.
  • Page 185: Setup

    [3] Plug the power cable to the outlet to turn the equipment on. The RAID controller automatically recognizes that HDDs are installed and writes RAID1 configuration information to both HDDs. [4] Install the OS using a recovery DVD (refer to the HF-BX1000/1200 SETUP GUIDE).
  • Page 186: Checking The Raid1 Status

    8. RAID1 8.3 Checking the RAID1 Status 8.3.1 Status lamp This equipment has HDD status lamps (an HDD1 status lamp and an HDD2 status lamp) as shown in the figure below. These lamps show the status of each HDD in the RAID1 system. HDD1 status lamp HDD2 status lamp Correspondence between HDD status lamps and...
  • Page 187: Hardware Status Window

    8. RAID1 8.3.2 Hardware status window This equipment allows you to check the status of HDDs in the RAID1 system in the Hardware status window. To display the Hardware status window, double-click the hardware status icon on the notification area of the taskbar. Hardware status icon Note: By default, the icon is not shown in the notification area of the taskbar.
  • Page 188: Recovering From Failure

    The HDD status of the RAID1 system is displayed in the Hardware status window. (Refer to the HF-BX1000/1200 RAS FEATURES MANUAL.) The following part of this section describes how to recover from each type of failure and how to handle the situation when a problem occurs during recovery work.
  • Page 189: Recovery From A Failure In One Hdd

    8. RAID1 8.4.2 Recovery from a failure in one HDD NOTICE  Never remove the screws on an HDD while the power to the unit is on. Never hot-swap HDDs. If you do either of these, failure of the equipment or the drive may result.
  • Page 190 8. RAID1 Hardware status icon Hardware status window Note: The screen above shows the case where the HDD mounted in drive bay 2 has failed. [4] Shut down the OS, unplug the power cable from the outlet, and wait for at least one minute.
  • Page 191 8. RAID1 Note: If the RAID1 status is displayed as “Optimal (Media Error)” after the rebuild process is complete, we recommend that you also replace the copy source HDD with a new HDD after backing up the data. (For information about how to replace an HDD, see “5.3.5 Installing and removing an HDD”.) After you replace both HDDs, set up the equipment again and recover the data from the backup files.
  • Page 192: Recovery From Failure In Both Hdds

    8. RAID1 8.4.3 Recovery from failure in both HDDs After you replace both HDDs, set up the equipment again and recover the data from the backup file. (For information about how to set up the equipment again, see “8.2.2 Building a RAID1 system newly”.) Alternatively, recover the equipment using a backup HDD.
  • Page 193: Preventive Maintenance

    8. RAID1 8.5 Preventive Maintenance 8.5.1 Creating a backup HDD NOTICE  Wear cotton gloves when replacing an HDD in order to prevent failure caused by static electricity. If you do not, the data stored on the HDD may get corrupted.
  • Page 194: Recovery Using A Backup Hdd

    8. RAID1 8.5.2 Recovery using a backup HDD NOTICE  Wear cotton gloves when replacing an HDD in order to prevent failure caused by static electricity. If you do not, the data stored on the HDD may get corrupted.  Make sure you check the correct procedure before you start the work. If you do not follow the correct procedure, the data stored on the HDD may be lost.
  • Page 195: Performing Periodical Hdd Replacement

    8. RAID1 8.5.3 Performing periodical HDD replacement NOTICE  Wear cotton gloves when replacing an HDD in order to prevent failure caused by static electricity. If you do not, the data stored on the HDD may get corrupted.  Make sure you check the correct procedure before you start the work. If you do not follow the correct procedure, the data stored on the HDD may be lost.
  • Page 196: Appendix Handling Replaceable Components

    APPENDIX HANDLING REPLACEABLE COMPONENTS APPENDIX HANDLING REPLACEABLE COMPONENTS NOTICE Do not use a replaceable component for longer than the recommended replacement cycle. If you do, a deteriorating or worn-out component may cause the equipment to fail. • As you use a component, it gradually deteriorates and becomes subject to wear and tear. The following components must be replaced at fixed intervals.
  • Page 197 APPENDIX HANDLING REPLACEABLE COMPONENTS < NOTE > • When you replace a component in order to, for example, repair equipment, you may need to replace the component with a functionally compatible one. • If you repair a component in a manner not recommended by the Manufacturer, proper operation of the component is not guaranteed.

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