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Hitachi HF-W2000 35 User Manual

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  • Page 1 WIN-62-0060-08...
  • Page 2 WIN-62-0060-08...
  • Page 3 Eighth Edition, May 2015, WIN-62-0060-07 (obsolete) Ninth Edition, February 2017, WIN-62-0060-08 All Rights Reserved, Copyright  2011, 2017, Hitachi Industry & Control Solutions, Ltd. The contents of this publication may be revised without prior notice. No part of this publication may be reproduced in any form or by any means without permission in writing from the publisher.
  • Page 4 SAFETY SUMMARY General Safety Guidelines Before installing and using the Equipment, read the following instructions carefully:  Read and understand the content of this manual before you start your operation. Follow all the operating procedures provided in this manual.  Pay special attention to and follow all the hazard warnings on the machine and in the manual.
  • Page 5 SAFETY SUMMARY (Continued) IMPORTANT PRECAUTIONS ON USING THE EQUIPMENT Read and understand fully all the following precautions for safety. 2.1 Precautions Comparable to WARNING  This Equipment has not been manufactured for conformance to the system requiring the safety directly associated with human life. When you have a potentiality of using this Equipment in any application requiring such conformance, consult the relevant sales representative.
  • Page 6 SAFETY SUMMARY (Continued) 2.3 Precautions Comparable to NOTICE  This Equipment alone cannot fully ensure the system safety. Implement appropriate safety means on the system including the Equipment to ensure sufficient protection against personal injury and serious accidents. Provide the system with external protection/safety circuits so that they fully ensure the system safety even when a hardware failure, malfunction, or software defect occurs on the Equipment.
  • Page 7 SAFETY SUMMARY (Continued) Hazard Warning Statements WARNING Statements  Please use the power cable attached to the Equipment to avoid some failure, an electric shock or fire.  To avoid electric shock or fire, always connect the power cord plug to the mains power outlet that has grounded neutral connection and further protection with an earth leakage breaker.
  • Page 8 SAFETY SUMMARY (Continued)  Hazardous voltage. Before you replace an main memory, shut down the OS, and disconnect the power cord plug from the outlet. Make sure you wait at least one minute before detaching the cover of the Equipment. Otherwise, you may get an electric shock or a fire may occur.
  • Page 9 SAFETY SUMMARY (Continued)  During work, do not touch the internal parts directly with bare hands. Otherwise, you may get burned because the parts are hot. In addition, such action may cause damage to the internal parts.  Do not insert your fingers inside the cover of the Equipment when you reattach it.
  • Page 10 SAFETY SUMMARY (Continued) 3.3 NOTICE Statements  A machine error, an unexpected power failure, or an operation error on the Equipment may cause files to be lost permanently. To prevent such loss of data, implement scheduled backup in daily operation. (See Preface on page i.) (See Section 8.1 on page 8-1.) ...
  • Page 11 SAFETY SUMMARY (Continued)  When replacing an HDD on D Model of HJ-2035, follow the procedure in Subsection 9.5.3, “Performing periodical HDD replacement”. In addition, when replacing an HDD on B Model of HJ-2030, follow the procedure in Subsection 10.5.3, “Performing periodical HDD replacement”. ...
  • Page 12 SAFETY SUMMARY (Continued)  When you have washed the dust filter, wait until the dust filter is completely dried and then put it back to the Equipment. Operating the Equipment with a wet dust filter may cause a failure.  You may wash the dust filter with detergent diluted with water, in which case be sure to use neutral detergent and cleanse it until the residue detergent is completely washed away.
  • Page 13 SAFETY SUMMARY (Continued)  Pay attention not to apply shock to the replacing HDD and the replaced HDD during work, whether installed or not installed on the Equipment. When not installed, place each HDD on a shock-absorbing material such as antistatic cushion, even temporarily.
  • Page 14 SAFETY SUMMARY (Continued)  Although this Equipment featuring RAID1 is more reliable than general systems, it is still prone to the loss of data in the HDDs. Not only a machine failure but also an unexpected power failure or an operation error may cause data to be lost for good.
  • Page 15 SAFETY SUMMARY (Continued)  Never remove the HDD if the corresponding HDD status lamp is off. Otherwise, the stored data will be destroyed.  To prevent damage due to static electricity discharge, wear cotton gloves when you replace an HDD. Otherwise, the stored data may be destroyed. ...
  • Page 16 UPS.  The Equipment is evaluated under the assumption that the HDD models specified by HITACHI are used. When you replace an HDD, use the HDD models specified by HITACHI. Otherwise, the data stored in the HDDs may be lost.
  • Page 17 SAFETY SUMMARY (Continued)  Wear cotton gloves when replacing an HDD in order to prevent failure caused by static electricity. Otherwise, the data in the HDDs may be corrupted. (See Section 10.4 on page 10-9.) (See Section 10.5 on page 10-16.) (See Section 10.5 on page 10-18.) ...
  • Page 18 SAFETY SUMMARY (Continued)  Do not use an HDD previously used for software RAID1 in place of a new HDD for replacement. Otherwise, the Equipment may not start up or the data in the HDDs may be lost because of RAID1 configuration information mismatch or other reasons.
  • Page 19 SAFETY SUMMARY (Continued) Warning Labels Warning labels are provided on the Equipment as illustrated below. 警告 WARNING 感電による死亡または重傷の 恐れがあります。 カバーを外す前に、電源ケーブルを コンセントから抜いてください。 Can cause death or severe injury. 危険電圧 Pull out power cord from the outlet before Hazardous opening the cover. voltage.
  • Page 20 SAFETY SUMMARY (Continued) Disposing of the Equipment as Industrial Waste This Equipment contains materials potentially harmful to environment if improperly abandoned. When you dispose of this Equipment, observe local laws and regulations whatever applicable. Disposing of Lithium Battery Note: The symbol shown left is applicable only within the European Union pursuant to Article 20 “Information for end-users”...
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  • Page 22 PREFACE This manual describes the operation and adjustment procedures required in the operator’s daily operation of the Hitachi FA Computer HF-W2000 Model 35/30 (hereafter, the “Equipment”). This manual consists of the following chapters: CHAPTER 1 GETTING STARTED CHAPTER 2 CONSTRUCTION...
  • Page 23: Table Of Contents

    CONTENTS SAFETY SUMMARY ....................CHAPTER 1 GETTING STARTED ................Scope .......................... Installation Environment ................... 1.2.1 Environmental conditions ..................1.2.2 Installation conditions ................... 1.2.3 Power source conditions ..................Hardware Connection ....................Power Supply Cord ....................Installation of Extended Boards ................. 1-10 Roles of the Operator ....................
  • Page 24 3.11 Screen Display Settings .................... 3-24 3.11.1 How to set up single-display environment ............3-24 3.11.2 How to set up multi-display environment ............3-26 CHAPTER 4 SPECIFICATIONS ................Product Specifications ....................Memory Space ......................I/O Space ........................Interrupt List ......................Setup of BIOS ......................
  • Page 25 CHAPTER 7 MAINTENANCE ACTIONS ............. Overview of RAS Features ..................Memory Dump Collecting Feature ................Operating Procedures Relating to Memory Dump Collection ........7.3.1 Required storage sizes for memory dump ............7.3.2 Recommended memory dump types ..............7-10 7.3.3 Flow of actions on shortage of memory dump file size ........7-11 7.3.4 Flow of actions on altered settings for saving memory dump ......
  • Page 26 10.3.1 Status indicator lamps ..................10-4 10.3.2 Hardware status window ..................10-5 10.3.3 Software RAID1 construction utility ..............10-6 10.4 Recovering from failure .................... 10-7 10.4.1 Detecting a failure ....................10-7 10.4.2 Checking the status of failure ................10-7 10.4.3 Recovering from HDD failure in one side ............10-9 10.4.4 Recovering from power failure during system operation ........
  • Page 27 FIGURES Figure 1-1 Clearance for Operation and Service (Top View) ..........Figure 1-2 Installation Clearance ..................Figure 1-3 Horizontal Placement on Desktop ..............Figure 1-4 Vertical Placement on Desktop ................Figure 1-5 Hardware Connection ..................Figure 2-1 Elements in Operator Access Areas—Front View ..........Figure 2-2 Elements in Operator Access Areas—Rear View on HJ-2035 ......
  • Page 28 TABLES Table 1-1 Equipment Dimensions, Service Clearance, and Installation Clearance ..Table 1-2 Power Cord and Plug Identification ..............Table 2-1 Function of Elements in Operator Access Areas ..........Table 4-1 POST Codes at Error Stops, Possible Error Causes, and Actions To Be Taken . 4-12 Table 4-2 Timer Specifications ..................
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  • Page 30: Chapter 1 Getting Started

    Scope This manual describes the operation and adjustment procedures required in the operator’s daily operation of the Hitachi FA Computer HF-W2000 Model 35/30 (the “Equipment”). After opening the product package, make sure that all items are supplied and free of damage.
  • Page 31 1. GETTING STARTED To make the most of the Equipment functions, proper environmental conditions and correct handling are required. Do not install the Equipment in the following places. Otherwise, the life of the Equipment may be shortened or failures may be caused. ...
  • Page 32: Installation Conditions

    1. GETTING STARTED 1.2.2 Installation conditions NOTICE  When you intend to move the Equipment, first shut down the OS, then disconnect the power cord plug from the outlet, and wait at least one minute. Otherwise, failure of hardware such as HDD may result. ...
  • Page 33: Figure 1-1 Clearance For Operation And Service (Top View)

    1. GETTING STARTED Table 1-1 Equipment Dimensions, Service Clearance, and Installation Clearance Dimensions (mm) Clearance for operation Installation clearance and service (mm) (mm) Height Width Depth Front Rear Left Right Front Rear Left Right Front Equipment horizontally placed Rear Figure 1-1 Clearance for Operation and Service (Top View) Front Front Equipment...
  • Page 34: Figure 1-3 Horizontal Placement On Desktop

    1. GETTING STARTED Figure 1-3 Horizontal Placement on Desktop Figure 1-4 Vertical Placement on Desktop...
  • Page 35: Power Source Conditions

    1. GETTING STARTED 1.2.3 Power source conditions WARNING  Please use the power cable attached to the Equipment to avoid some failure, an electric shock or fire.  To avoid electric shock or fire, always connect the power cord plug to the mains power outlet that has grounded neutral connection and further protection with an earth leakage breaker.
  • Page 36: Hardware Connection

    1. GETTING STARTED Hardware Connection NOTICE  Be sure to route power cords away from interface cables, as well as from power cords and interface cables of any third-party devices such as PCs. Otherwise, a machine failure or malfunction may result. ...
  • Page 37: Figure 1-5 Hardware Connection

    1. GETTING STARTED Equipment power cord (*1) Display power cord Display (*2) Display interface cable (*4) Mouse interface cable (*3, *4) USB mouse USB keyboard Keyboard interface cable (*3, *4) *1: Shape of the power cord plug on the Equipment side is shown below. *2: For names, operating procedures and adjustment methods, see machine-shipped instruction manuals.
  • Page 38: Power Supply Cord

    1. GETTING STARTED Power Supply Cord CAUTION When procuring an AC power cord, make sure that the cord has proper rating and meets local safety requirements whatever applicable. Otherwise, an electric shock or machine failure may result. The Equipment ships with no AC input power cord. It is the customer’s responsibility to procure one that has proper rating and meets local safety requirements whatever applicable.
  • Page 39: Installation Of Extended Boards

    1. GETTING STARTED Installation of Extended Boards This equipment allows installation of externally-procured Extended boards. For installation procedures and restrictions for use of such extended boards, see Subsection 5.4.1, “Inserting/extracting extended board”. Roles of the Operator The operator should observe the following to reliably use the Equipment for a long time. (1) Setting up the consumables When setting up a consumable (recording medium such as a DVD), follow the operation procedure described later in this manual.
  • Page 40: Chapter 2 Construction

    2. CONSTRUCTION CHAPTER 2 CONSTRUCTION WARNING  Hazardous voltage. Be sure to disconnect the power cord plug from the outlet before detaching the cover of the Equipment. Otherwise, death or serious injury due to electric shock may result.  Hazardous voltage. Do not remove the power supply unit. Otherwise, death or serious injury due to electric shock may result.
  • Page 41: Figure 2-1 Elements In Operator Access Areas-Front View

    2. CONSTRUCTION Label with model name and Ventilation inlet other information 93 mm (height excluding rubber feet) 356 mm 325 mm STATUS lamp ALARM lamp DRIVE/STBY (Drive Access/Standby) lamp HDD1 status lamp (*4) HDD2 status lamp (*4) RESET switch (*1) Power switch Front USB ports (*2, *3) *1: To activate the RESET switch, it is the best practice to use an eject pin.
  • Page 42 2. CONSTRUCTION Ventilation outlets Rear USB ports (4 ports) (*) Serial port (COM1) Audio ports Extended slots AC inlet  Left: LINE IN  #1: PCI bus slot Video ports  Right: LINE OUT  #2: PCI-E 1 bus slot ...
  • Page 43: Internal Construction

    2. CONSTRUCTION Internal Construction See Figures 2-4 through 2-6. Riser unit RAID board Motherboard Power supply unit DVD drive Drive bay 2 Front fan (inside chassis) Drive bay 1 Figure 2-4 Internal Construction—Internal View on D Model of HJ-2035...
  • Page 44: Figure 2-5 Internal Construction-Internal View On A Model Of Hj-2035

    2. CONSTRUCTION Riser unit Motherboard Power supply unit DVD drive Drive bay 2 Front fan (inside chassis) Drive bay 1 Figure 2-5 Internal Construction—Internal View on A Model of HJ-2035 Motherboard Power supply unit DVD drive Drive bay 2 Front fan (inside chassis) Drive bay 1 Figure 2-6 Internal Construction—Internal View on A Model of HJ-2030...
  • Page 45: Functions Of Elements In Operator Access Areas

    2. CONSTRUCTION Functions of Elements in Operator Access Areas See Table 2-1. Table 2-1 Function of Elements in Operator Access Areas Name Description Power switch Keep pressing this switch for 4 seconds or more to turn off the primary power and place the Equipment into the standby status (for emergency). Status lamp (STATUS) Lamp indicator Status On (green)
  • Page 46 2. CONSTRUCTION Table 2-1 Function of Elements in Operator Access Areas (Continued) Name Description USB port Connects a device that uses the USB interface. LAN port (1000BASE-T/ Connects the LAN cable. (See Subsection 4.8.1, “Connector 100BASE-TX/10BASE-T) specifications”.)  Onboard LAN ACT/LINK lamp Line speed lamp ...
  • Page 47 2. CONSTRUCTION NOTICE  When using the USB interface connector, ensure the mating direction and insert the plug slowly into the receptacle. Erroneous insertion may cause damage to the USB interface connector.  Do not plug or unplug a USB device while the Equipment is running online (during system operation).
  • Page 48: Chapter 3 Operation

    3. OPERATION CHAPTER 3 OPERATION Before Turning On the Power WARNING Ensure required installation clearance around the Equipment. If the airway of the Equipment is blocked, the internal temperature rises and the Equipment may burn out or fail. (See Subsection 1.2.2, “Installation conditions”.) ...
  • Page 49 3. OPERATION < NOTE >  In ordinary use, keep the display unit turned on (standby state).  During the startup in ordinary use, do not operate the keyboard and the mouse until the logon screen is displayed.  If the Equipment is set to turn off the display under Windows® 7, the monitor on resume may sometimes show stripe noises in the upper area, which will disappear when you redraw the display (e.g., by dragging a window).
  • Page 50: Stopping The Equipment

    3. OPERATION Stopping the Equipment Before stopping the Equipment, confirm that there are no users using the Equipment and there are no programs running in the background. Then, perform the following operation, which is called shutdown.  Stop the application programs. ...
  • Page 51: Turning Off The Power

    3. OPERATION Turning Off the Power 1. Confirm that the Equipment is stopped (See Section 3.3, “Stopping the Equipment”). 2. Unplug the Equipment power cord plug from the outlet. 3. When the power supply is disconnected, the DRIVE/STBY (Drive Access/Standby) lamp turns off.
  • Page 52: Dvd Drive

    3. OPERATION 3.6 DVD Drive NOTICE  When you finish accessing a DVD disk, remove it from the DVD drive. Leaving a DVD disk in the DVD drive may cause a failure.  If the disk tray is left opened, a failure may be caused. When the DVD drive is not used, store the disk tray in the DVD drive.
  • Page 53: Using Dvd Drive In Vertical Position

    3. OPERATION 3.6.3 Using DVD drive in vertical position 1. Press the eject button and pull out the disk tray until it stops. 2. While holding the disk tray by the right hand, set the DVD disk with label facing left onto the disk tray by the left hand.
  • Page 54: Power Control Over Lan

    3. OPERATION 3.7 Power Control over LAN You can turn on the Equipment remotely over LAN (so-called “Wake-On-LAN™” abbreviated to WOL). This section explains how to use such capability with the following definition of the term “power ON”: “Power ON” means an action to activate the Equipment in the standby status by pressing the Power switch in the front panel or transmitting the Magic Packet™...
  • Page 55: How To Perform Power On Over Lan

    3. OPERATION 3.7.2 How to perform power ON over LAN In order to make use of WOL, the Drive Access/Standby (DRIVE/STBY) lamp must be lit (on). In addition, to keep WOL effective, the Equipment must always be placed in the standby status by the shutdown operation.
  • Page 56: Magic Packetâ„¢ Frame Format

    3. OPERATION 3.7.3 Magic Packet™ frame format The format of the Magic Packet™ frame is illustrated below. The Magic Packet™ frame must meet the basic requirements of the LAN being used, such as source address, destination address (recipient’s MAC address or multicast address including broadcast address), and CRC.
  • Page 57: Notes On Lan Interfaces

    3. OPERATION 3.10 Notes on LAN Interfaces 3.10.1 Requirements for twisted pair Ethernet cable The twisted pair Ethernet cable for connection to the network must comply with the following specifications. No operation with any other cable type, e.g., category 5 or STP (shielded twisted pair), will be guaranteed.
  • Page 58 3. OPERATION 4. In the “Device Manager” window opened, click Network adapters node to expand. 5. Click Link Speed tab. 3-11...
  • Page 59 3. OPERATION 6. Click Speed and Duplex drop-down list and select an appropriate combination of speed and duplex in the list. If you need not specify such a combination, select Auto Negotiation(uppermost in the list) to enable the autonegotiation function. 7.
  • Page 60 3. OPERATION 4. In the “Device Manager” window opened, click Network adapters node to expand. Then, double-click the target adapter icon to open its properties window. The adapter icons represent the LAN interface types. 5. Click Link Speed tab. 3-13...
  • Page 61 3. OPERATION 6. Click Speed and Duplex drop-down list and select an appropriate combination of speed and duplex in the list. If you need not specify such a combination, select Auto Negotiation (uppermost in the list) to enable the autonegotiation function. 7.
  • Page 62: Steps To Find Auto Assignment Result Of Lan Adapters To Lan Ports Under Windows

    3. OPERATION 3.10.4 Steps to find auto assignment result of LAN adapters to LAN ports under Windows® 7 Under Windows® 7, there may be cases of auto assignment result for LAN adapters where “Intel(R) 82574L Gigabit Network Connection” is assigned to LAN Port 2 and “Intel(R) 82574L Gigabit Network Connection #2”...
  • Page 63 3. OPERATION 4. In the tree view, click to expand ACPI x86-based PC node and then click to expand Microsoft ACPI-Compliant System node. 5. Click to expand PCI bus node. 3-16...
  • Page 64: Possible Solutions To Unstable 1000Mbps Links

    3. OPERATION 6. Click to expand Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 node and Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 node to find the network adapters assigned to them. In the example below, “Intel(R) 82574L Gigabit Network Connection”...
  • Page 65 3. OPERATION 2. Click Advanced tab and select Gigabit Master Slave Mode in Settings list box. 3. Click Value drop-down list and change selection to Force Master Mode. 4. Click OK button. Then, restart the Equipment to cause the new setting to take effect.
  • Page 66: Precautions For Use Of Multiple Optional Lan Adapters Installed In Addition

    3. OPERATION 3.10.6 Precautions for use of multiple optional LAN adapters installed in addition In an environment where multiple optional LAN adapters are installed in addition, there may be cases when the expected performance is not reached on each LAN adapter due to frequent interrupt requests from each LAN adapter or an excessive amount of data to be processed.
  • Page 67 3. OPERATION 2. Click Advanced tab, select Performance Options in Settings list box, and click Properties button (illustrated below). 3. The “Performance Options” dialog box opens. Click each parameter in Settings list box and confirm the current Value setting for the selected parameter. If you wish to change the currently selected value, click Value drop-down list and change selection to a new value.
  • Page 68 3. OPERATION b. Flow Control: Enables adapters to generate or respond to flow control frames, which help regulate network traffic. Since the default setting varies depending on the combination of the OS and LAN adapter interface, change the setting according to your network environment.
  • Page 69 3. OPERATION d. Receive Buffers (previously called Receive Descriptors): Sets the number of Receive Buffers used by the driver when copying data to the protocol memory. e. Transmit Buffers (previously called Transmit Descriptors): Defines the number of Transmit Buffers, which are data segments that enable the adapter to track transmit packets in the system memory.
  • Page 70: Precautions For Link Disconnection Event Logs Collected At Os Startup

    3. OPERATION 3.10.7 Precautions for link disconnection event logs collected at OS startup Depending on the settings, the link disconnection event logs shown in the table below may be collected at the OS startup. These link state event logs are collected by the initialization processing for the LAN driver at the OS startup, which does not cause any adverse effect on the system operation.
  • Page 71: Screen Display Settings

    3. OPERATION 3.11 Screen Display Settings The Equipment supports display settings of color quality (the number of colors available on the screen), screen resolution (the number of pixels comprising the screen), refresh rate (the number of screen refreshes per second), and switching between single-display and multi-display environments.
  • Page 72 3. OPERATION 3. In the left pane of the “Intel® Graphics and Media Control Panel” window, click Display and then click General Settings. In the right pane, ensure selection of the target display unit from Display list, and then set up Resolution, Color Depth, and Refresh Rate to your preference from the relevant lists.
  • Page 73: How To Set Up Multi-Display Environment

    3. OPERATION 3.11.2 How to set up multi-display environment You can connect two display units to the Equipment and set up these display units to Clone Displays mode or Extended Desktop mode via “Intel® Graphics and Media Control Panel”. < NOTE > ...
  • Page 74 3. OPERATION (1) Steps to set up Clone Displays mode 1. Do steps 1 and 2 in Subsection 3.11.1, “How to set up single-display environment” to open the “Intel® Graphics and Media Control Panel” window. 2. In the left pane of the “Intel® Graphics and Media Control Panel” window, click Display and then click Multiple Displays.
  • Page 75 3. OPERATION (2) Steps to set up Extended Desktop mode 1. Do steps 1 and 2 in Subsection 3.11.1, “How to set up single-display environment” to open the “Intel® Graphics and Media Control Panel” window. 2. In the left pane of the “Intel® Graphics and Media Control Panel” window, click Display and then click Multiple Displays.
  • Page 76: Chapter 4 Specifications

    4. SPECIFICATIONS CHAPTER 4 SPECIFICATIONS 4.1 Product Specifications (1) Specifications of the Equipment Item Specifications Model HF-W2000 Model 35 hardware RAID1 model non-RAID HDD model D model ( A model ( HJ-2035vwxyD (*1) HJ-2035vwxyA (*1) OS (on preinstalled model) Microsoft® Windows® XP Professional 32bit (Embedded License) or Microsoft®...
  • Page 77 4. SPECIFICATIONS Item Specifications Model HF-W2000 Model 30 software RAID1 model non-RAID HDD model) B model ( A model ( HJ-2030vwxyB (*1) HJ-2030vwxyA (*1) OS (on preinstalled model) Microsoft® Windows® XP Professional 32bit (Embedded License) or Microsoft® Windows® 7 Professional 32bit (Embedded License) or Microsoft®...
  • Page 78 True (32bit) 60Hz Refresh rates are those tested on available monitors at Hitachi. Because such refresh rates and resolutions are monitor dependent, your monitor may not fully support these settings. If you set the refresh rate to a value not supported, your monitor may not display properly.
  • Page 79: Memory Space

    4. SPECIFICATIONS 4.2 Memory Space Conventional memory (DOS application area) A0000 Video RAM window Operation range C0000 in real mode Video BIOS (*1) D0000 Extended BIOS space (*2) E0000 System BIOS (Flash ROM) 100000 Main memory (1MB) C800 0000 Memory-mapped I/O 1 0000 0000 Main memory (*3) 1 27FF FFFF...
  • Page 80 4. SPECIFICATIONS 4.3 I/O Space I/O address Device name 0000 to 001F DMA controller 0020 to 002D Interrupt controller 1 002E to 002F Super I/O configuration 0030 to 003D Interrupt controller 1 0040 to 0043 System timer 1 004E to 004F Super I/O 0050 to 0053 System timer 2...
  • Page 81: Interrupt List

    4. SPECIFICATIONS 4.4 Interrupt List Interrupt port Interrupt type when APIC is enabled Interrupt type when APIC is disabled IRQ0 Cascade (from 8259 #1) Timer IRQ1 (reserved) (reserved) IRQ2 Timer Cascade IRQ3 Serial port 2 (COM2) Serial port 2 (COM2): B IRQ4 Serial port 1 (COM1) Serial port 1 (COM1): A...
  • Page 82: Setup Of Bios

    4. SPECIFICATIONS 4.5 Setup of BIOS The BIOS stores the system configuration information in the SPI-ROM. When the system configuration is changed, the BIOS settings may have to be changed. Note: The BIOS is optimally set to match the system configuration at shipping. Pay special attention when you change the BIOS settings because the change may result in unstable operation or failure of system initialization.
  • Page 83 4. SPECIFICATIONS (4) Setup menu details The table below shows the details of the items that can be set on each menu. Menu Setup item Default value Remarks Main System Date These items must be set at the initial setup. System Time DRIVE1 Auto...
  • Page 84 4. SPECIFICATIONS (Continued) Menu Setup item Default value Remarks Advanced Reset Configuration Data Select “Yes” to clear previous configuration settings when they need to be updated (e.g., addition of any option board or boot device setting change). PCI Device Enable Master Enabled Configu- Slot# 1...
  • Page 85 4. SPECIFICATIONS (Continued) Menu Setup item Default value Remarks Power After AC Power ON Auto Selects the action taken when the Equipment is powered on.  Stay Off: Enters Soft Power Off mode when the Equipment is powered on. (*2) ...
  • Page 86: Post Code Indication

    4. SPECIFICATIONS (5) How to restore BIOS settings to default In order to restore the BIOS settings to default, follow the steps below. 1. Start the setup menu according to “(1) Starting setup menu” in this section. 2. Go to Exit menu, point to Load Setup Defaults, and hit the Enter key. 3.
  • Page 87: Timer

    4. SPECIFICATIONS Table 4-1 POST Codes at Error Stops, Possible Error Causes, and Actions To Be Taken POST code Possible error cause and action to be taken Fault in main memory or fault in the CPU is suspect. Check if main memory is properly mounted.
  • Page 88: Interface Specifications

    4. SPECIFICATIONS 4.8 Interface Specifications 4.8.1 Connector specifications This subsection provides the specifications of the interfaces from the Equipment to external devices. For the insertion positions of each board, see Section 2.1, “External Views of Operator Access Areas”. (1) Serial port (COM1) Pin # Signal name Pin #...
  • Page 89 4. SPECIFICATIONS (4) Video port (DVI-D 24 pins) Pin # Signal name Pin # Signal name TX2M TX2P HPDETI TX0M DDCCLK TX0P DDCDATA TX1M TX1P TXCP TXCM Note: This video port supports Single-Link only. (5) Video port (Mini D-Sub 15 pins) Pin # Signal name Pin #...
  • Page 90 4. SPECIFICATIONS (7) Extended serial port (COM2) male connector (HJ-7816-11 for this connector only; HJ-7815-21 or HJ-7815-22 for this connector in combination with external control I/O port male connector) (option) Pin # Signal name Pin # Signal name (8) External control I/O port (EXT) male connector (HJ-7815-21 or HJ-7815-22 for this connector in combination with extended serial port male connector) (option) Pin # Signal name...
  • Page 91: External Control Interface Specifications

    4. SPECIFICATIONS 4.8.2 External control interface specifications (1) Specifications of external control I/O port (EXT) Category Item Specifications External Usage RMTRESET, RMTSHTDN (GENDI), GNDI0, control GENDI1, GENDI2 (RMTPWRON) (*1, *2) input Electrical Interface No-voltage transistor contact interface Contact current 1 mA/point ...
  • Page 92 4. SPECIFICATIONS (2) List of external control I/O signals Signal name Connection diagram Explanation Contact specification CPU side Terminal # User side HJ-7815-21 HJ-7815-22 B contact A contact  Closed at  Opened at 40 VDC 0.1A PSDOWN_1, Indicates either the OS is Fuse Contact PSDOWN_2...
  • Page 93 4. SPECIFICATIONS (Continued) Signal name Connection diagram Explanation Contact specification CPU side Terminal # User side HJ-7815-21 HJ-7815-22 B contact A contact RMTSHTDN_1 Shutdown request signal — — 5 V (VCC) (GENDI_1), or general-purpose input RMTSHTDN_2 signal. When this contact (GENDI_2) is closed, the OS will be Contact...
  • Page 94 4. SPECIFICATIONS (3) Recommended cable specification for EXT interface a. Prepare a cable such like what is shown below for connection (model: HJ-7805-C1-XX). (XX indicates the cable length.) (*1) Compression terminal (for M4 binding screw) D-sub 25 pins Female connector Shielded grounding wire (*2) The maximum cable length is 30 m.
  • Page 95: Miscellaneous Requirements

    4. SPECIFICATIONS 4.9 Miscellaneous Requirements (1) Maximum lengths of interface cables The maximum lengths of interface cables connected to the Equipment are recommended as follows. No. Connector name Max. cable Remarks length (m) Analog RGB video interface Digital video DVI-D interface LAN interface UTP category 5e or higher External control interface...
  • Page 96: Chapter 5 Inspection And Maintenance

    5. INSPECTION AND MAINTENANCE CHAPTER 5 INSPECTION AND MAINTENANCE 5.1 Periodical Maintenance NOTICE  When you intend to move the Equipment, first shut down the OS, then disconnect the power cord plug from the outlet, and wait at least one minute. Otherwise, failure of hardware such as HDD may result.
  • Page 97 Shut down the OS, disconnect the power cord plug from the outlet, wait at least one minute, and disconnect the keyboard cable from the Equipment. Then, clean the keyboard following the rules below. HITACHI HITACHI  Use a dry cloth, or a well wrung out cloth moistened with water or neutral detergent.
  • Page 98: Periodical Checkout

    5. INSPECTION AND MAINTENANCE 5.2 Periodical Checkout The table below shows how to check out the Equipment periodically. A qualified maintenance person must conduct this periodical checkout. Include the checkout time in the system operation schedule. Checkout Item Frequency Remarks Collection of logs Once per year Inspection and cleaning...
  • Page 99 5. INSPECTION AND MAINTENANCE Notes: 1. The recommended replacement intervals listed above are valid when the Equipment is operating at an average ambient temperature of 25°C or less. When the average ambient temperature exceeds 25°C, these replacement intervals may be shortened. 2.
  • Page 100: Parts Replacement

    5. INSPECTION AND MAINTENANCE 5.4 Parts Replacement 5.4.1 Inserting/extracting extended board WARNING Hazardous voltage. Before you replace an extended board, shut down the OS, and disconnect the power cord plug from the outlet. Make sure you wait at least one minute before detaching the cover of the Equipment. Otherwise, you may get an electric shock or a fire may occur.
  • Page 101: Extended Board Types

    5. INSPECTION AND MAINTENANCE 5.4.1.2 Extended board types The Equipment is equipped with a total of three extended slots consisting of two PCI-Express slots and one PCI slot. Extended slot Extended board type HJ-2035 HJ-2030 Slot 1 Full-height short-sized PCI (*1) Low-profile short-sized PCI (*1) Full-height short-sized 1 speed Low-profile short-sized 1 speed Slot 2...
  • Page 102 5. INSPECTION AND MAINTENANCE < NOTE >  Limitation of maximum current for a combination of USB ports and extended board slots: DC output 3.3V -12V Maximum current (A) for a combination of up to eight USB ports and up to three extended board slots Please follow the Limitation of maximum current for a combination of USB and extended board slots.
  • Page 103: Figure 5-1 Extended Board Types And Mounting Positions On Hj-2035

    5. INSPECTION AND MAINTENANCE DVD drive Fan duct Main memory slots (from left to right, B and A) Power supply unit Slot 1: PCI Slot 2: PCI-Express 1 Slot 3: PCI Express 8 Figure 5-1 Extended Board Types and Mounting Positions on HJ-2035...
  • Page 104: Figure 5-2 Extended Board Types And Mounting Positions On Hj-2030

    5. INSPECTION AND MAINTENANCE DVD drive Fan duct Main memory slots (from left to right, B and A) Power supply unit Slot 3: PCI Express 8 Slot 2: PCI-Express 1 Slot 1: PCI Figure 5-2 Extended Board Types and Mounting Positions on HJ-2030...
  • Page 105: Inserting/Extracting Extended Board On Hj-2035

    5. INSPECTION AND MAINTENANCE 5.4.1.3 Inserting/extracting extended board on HJ-2035 CAUTION  Do not insert your fingers inside the cover of the Equipment when you reattach it. Otherwise, you may pinch your fingers.  Pay attention not to get your fingers injured by protrusions in the back of the Equipment.
  • Page 106: Figure 5-4 Removing The Screw Fixing The Riser Unit On Hj-2035

    5. INSPECTION AND MAINTENANCE (b) Detaching the riser unit 1. Referring to Figure 5-4, loosen and remove the screw fixing the riser unit in the back of the Equipment. 2. Referring to Figure 5-5, hook your fingers in the grills on top of the riser unit. Then, while holding down the Equipment by the other hand, pull out the riser unit slowly and vertically.
  • Page 107: Figure 5-6 Reattaching The Riser Unit On Hj-2035

    5. INSPECTION AND MAINTENANCE Insert the end plate edge of the riser unit into the mating groove in the back of the Equipment chassis. Fit the stopper of the riser unit into the mating notch on top of the bend section in the back of the Equipment chassis.
  • Page 108: Figure 5-7 Detaching The Stopping Panel From The Target Slot On Hj-2035

    5. INSPECTION AND MAINTENANCE (c) Detaching the stopping panel from the target slot Unscrew the stopping panel from the target slot and pull it out. Keep the detached stopping panel for future use. Stopping panel Figure 5-7 Detaching the Stopping Panel from the Target Slot on HJ-2035 5-13...
  • Page 109: Figure 5-8 Inserting An Extended Board On Hj-2035

    5. INSPECTION AND MAINTENANCE (d) Inserting an extended board Insert an extended board into the target slot by pushing both ends of the board directly from above. Then, insert the extended board completely by pushing its connector part directly from above. Finally, fix the extended board to the riser unit with the screw removed in the previous step.
  • Page 110: Inserting/Extracting Extended Board On Hj-2030

    5. INSPECTION AND MAINTENANCE (2) Extracting an extended board CAUTION If you happened to bend the blade of slot earthing leaf spring while extracting an extended board, carefully restore the shape of the blade, paying attention not to hurt your hand or fingers on the sharp blade of the leaf spring. NOTICE Be sure to reattach a stopping panel to an unused slot from which an extended board is extracted.
  • Page 111: Figure 5-9 Detaching The Low-Profile Bracket On Hj-2030

    5. INSPECTION AND MAINTENANCE (b) Detaching the low-profile bracket Loosen and remove the screw fixing the low-profile bracket in the back of the Equipment and then detach the low-profile bracket. Figure 5-9 Detaching the Low-profile Bracket on HJ-2030 (c) Detaching the stopping panel from the target slot Unscrew the stopping panel from the target slot and pull it out.
  • Page 112: Figure 5-11 Inserting An Extended Board On Hj-2030

    5. INSPECTION AND MAINTENANCE (d) Inserting an extended board Insert an extended board into the target slot by pushing both ends of the board directly from above. Then, insert the extended board completely by pushing its connector part directly from above. Finally, fix the extended board to the Equipment with the screw removed in the previous step.
  • Page 113 5. INSPECTION AND MAINTENANCE (2) Extracting an extended board CAUTION If you happened to bend the blade of slot earthing leaf spring while extracting an extended board, carefully restore the shape of the blade, paying attention not to hurt your hand or fingers on the sharp blade of the leaf spring. NOTICE Be sure to reattach a stopping panel to an unused slot from which an extended board is extracted.
  • Page 114: Inserting/Extracting Main Memory

    5. INSPECTION AND MAINTENANCE 5.4.2 Inserting/extracting main memory WARNING  Hazardous voltage. Before you replace an main memory, shut down the OS, and disconnect the power cord plug from the outlet. Make sure you wait at least one minute before detaching the cover of the Equipment. Otherwise, you may get an electric shock or a fire may occur.
  • Page 115: Inserting/Extracting Main Memory

    5. INSPECTION AND MAINTENANCE 5.4.2.1 Before inserting/extracting main memory  Be sure to shut down the OS, disconnect the power cord plug from the outlet, and wait at least one minute before work.  Reserve the specified service clearance (see Subsection 1.2.2, “Installation conditions”) and work in a flat place.
  • Page 116: After Inserting/Extracting Main Memory

    5. INSPECTION AND MAINTENANCE < NOTE > Install a main memory board in Slot A only or install main memory boards of the same capacity in Slot A and Slot B. On this Equipment, only the following combinations are allowed. Slot A Slot B Total...
  • Page 117: Detaching/Attaching Hard Disk Drive (Hdd)

    5. INSPECTION AND MAINTENANCE 5.4.3 Detaching/attaching hard disk drive (HDD) CAUTION  Be sure to shut down the OS, disconnect the power cord plug from the outlet, and wait at least one minute before you detach or attach an HDD on D Model (if you intend replacement while the Equipment power is off) or A Model.
  • Page 118: Before Detaching/Attaching Hdd

    5. INSPECTION AND MAINTENANCE NOTICE  On B Model, also observe the following:  Do not replace two HDDs at the same time except for newly build a RAID1 system.  When software RAID1 is used, you cannot replace an HDD while the power is on.
  • Page 119: Figure 5-13 Detaching/Attaching Hdd On D Or A Model While Main Power Is Off

    5. INSPECTION AND MAINTENANCE (2) On D Model or A Model while the Equipment power is off 1. Shut down the OS, disconnect the power cord plug from the outlet, and wait at least one minute. 2. Loosen the two front screws fixing the target HDD case. 3.
  • Page 120: Detaching/Attaching Vertical Stand

    5. INSPECTION AND MAINTENANCE 5.4.4 Detaching/attaching vertical stand CAUTION  Be sure to shut down the OS, disconnect the power cord plug from the outlet, and wait at least one minute before you detach or attach the vertical stand.  Falling or dropping of the Equipment vertically placed on the desktop may cause injury.
  • Page 121: Replacing Lithium Battery

    5. INSPECTION AND MAINTENANCE 5.5 Replacing Lithium Battery WARNING Hazardous voltage. Be sure to shut down the OS, disconnect the power cord plug from the outlet, and wait at least one minute before detaching the cover of the Equipment. Otherwise, you may get an electric shock or a fire may occur. CAUTION ...
  • Page 122: Replacing Lithium Battery

    5. INSPECTION AND MAINTENANCE 5.5.2 Replacing lithium battery 1. Unmount the cover of the Equipment according to the procedure in “(1) (a) Unmounting the cover of the Equipment” in Subsection 5.4.1.3, “Inserting/extracting extended board on HJ-2035.” This procedure also applies to unmounting the cover of the Equipment on HJ-2030.
  • Page 123: Setup For Enabling Remote Power-On Function

    5. INSPECTION AND MAINTENANCE 5.6 Setup for Enabling Remote Power-on Function WARNING Hazardous voltage. Be sure to shut down the OS, disconnect the power cord plug from the outlet, and wait at least one minute before detaching the cover of the Equipment.
  • Page 124: Figure 5-16 Removing Jp Socket

    5. INSPECTION AND MAINTENANCE To enable the remote power-on function, remove the JP socket from the JP2 pin on the motherboard according to the steps below. 1. Unmount the cover of the Equipment according to the procedure in “(1) (a) Unmounting the cover of the Equipment”...
  • Page 125 This Page Intentionally Left Blank...
  • Page 126: Chapter 6 Troubleshooting

    6. TROUBLESHOOTING CHAPTER 6 TROUBLESHOOTING 6.1 Interview Sheet WARNING In case of smoke or nasty smell, disconnect the power cord plug from the outlet and contact your distributor or customer engineer. Using the faulty Equipment without repair may lead to an electric shock or fire. Perform root cause analysis and take recovery actions according to the interview sheet below.
  • Page 127 6. TROUBLESHOOTING (Continued) Symptom Possible cause Action Point  Misconnection or loose connection  Check whether the keyboard or the The keyboard or the Check to see if mouse does not the keyboard of the keyboard or the mouse. mouse is connected correctly and firmly. ...
  • Page 128 6. TROUBLESHOOTING (Continued) Symptom Possible cause Action Point  Misconnection of or fault in the  Check if the symptom disappears after Power unexpectedly Check the status turns off and on, either of the peripheral peripheral devices such as USB the peripheral devices other than a occasionally or devices...
  • Page 129: Table 6-1 List Of Stop Error Codes

    6. TROUBLESHOOTING 6.2 STOP Error Code STOP error code provides summary information on error cause. This code is displayed in the blue screen and, at the same time, is embedded in the memory dump file. Table 6-1 shows the relationship between error cause, STOP error code, and error message. Although the STOP error code at a forced recovery from CPU lock and the STOP error code at a hardware NMI are the same with each other, you can identify the error cause from the contents of the “Detailed Information”...
  • Page 130: Table 6-2 Event Logs Unique To The Equipment

    6. TROUBLESHOOTING 6.3 Event Logs When a critical event arises, e.g., when environment information is changed or a remote shutdown request is issued, the Equipment collects logs by using the event log function of Windows®. Table 6-2 lists the event logs unique to the Equipment. Of these events, Nos. 1 to 13 and 16 to 25 are collected in the system log, while Nos.
  • Page 131 6. TROUBLESHOOTING Notes:  There may be cases when an error log of event ID 7034 is collected in the system log. Although the message for this event states “The AUDIO service terminated unexpectedly,” this event is not an issue for the function of the audio ports (LINE IN and LINE OUT).
  • Page 132: Table 6-3 Performance Monitor Counters Useful In System Load Monitoring

    6. TROUBLESHOOTING 6.4 System Load Monitoring with Windows® Performance Monitor Utility Windows® is equipped with a utility called Performance Monitor (or “perfmon”) that shows usages of the CPU, memory, and other hardware resources according to the user’s selection of specific counters. The Performance Monitor counters in Table 6-3 are a collection of such counters that are useful in system load monitoring.
  • Page 133 6. TROUBLESHOOTING < NOTE > Under Windows® 7, the system load monitoring with the Performance Monitor counters may not start properly if the system is heavily loaded. After activating the system load monitoring with the Performance Monitor counters, ensure that the “Status” field of the relevant Data Collector Set shows “Running”...
  • Page 134: Chapter 7 Maintenance Actions

    7. MAINTENANCE ACTIONS CHAPTER 7 MAINTENANCE ACTIONS This chapter describes maintenance actions using the reliability, availability, and serviceability (RAS) features of the Equipment. Overview of RAS Features To meet demands for a highly reliable industrial PC, the Equipment implements the RAS features summarized in the table below.
  • Page 135 7. MAINTENANCE ACTIONS [Monitoring] (1) Hardware status monitoring feature This feature monitors the hardware status of the Equipment such as fans, temperature inside the chassis, and the internal drives. On HJ-2030, the drive used hours monitoring is excluded from this feature. (2) OS lock-up monitoring feature This feature monitors the processing status of the OS using the OS monitoring timer implemented in the Equipment.
  • Page 136 7. MAINTENANCE ACTIONS [Display and notification of hardware status] (5) “Hardware status” window This window provides a GUI that shows the hardware status of the Equipment. Information relating to drive used hours monitoring is dimmed (not enabled). You can easily refer to the hardware status of the Equipment by clicking the Hardware Status icon in the task tray on the desktop.
  • Page 137 7. MAINTENANCE ACTIONS [Supervisory control] (11) Automatic shutdown This feature automatically shuts down the Equipment upon detecting a hardware failure (e.g., fan error or abnormal temperature inside the cabinet) or, on HJ-2035, a remote shutdown signal input. The user can define whether to perform this automatic shutdown, using the “RAS Setup”...
  • Page 138: Memory Dump Collecting Feature

    7. MAINTENANCE ACTIONS [Maintenance and error analysis] (16) Memory dump collecting feature In the event of a failure in the Equipment such as an unexpected halt, pressing the RESET switch causes all the memory contents to be saved into a file (memory dump file).
  • Page 139: Table 7-1 Triggers For Collecting Memory Dump

    7. MAINTENANCE ACTIONS Memory Dump Collecting Feature When any of the triggers in Table 7-1 occurs, the Equipment saves the system memory contents into a file (memory dump file). At this time, a blue screen appears with a STOP error code. You can troubleshoot the error by analyzing the contents of this memory dump file.
  • Page 140 7. MAINTENANCE ACTIONS (2) Blue screen samples The following figures provide the blue screen samples displayed when a failure causing memory dump occurs or when the RESET switch is pressed. Although the STOP error code at a forced recovery from CPU lock and the STOP error code at a hardware NMI are the same with each other, you can identify the error cause from the contents of the “Detailed Information”...
  • Page 141 7. MAINTENANCE ACTIONS < NOTE >  The time required for collecting memory dump varies depending on the targeted type of memory dump, the installed drive configuration, and the installed memory size. Be noted that Complete Memory Dump factory-set on the Equipment requires a relatively long time.
  • Page 142: Operating Procedures Relating To Memory Dump Collection

    7. MAINTENANCE ACTIONS Operating Procedures Relating to Memory Dump Collection The Equipment is preset to perform memory dump in the event of a system error (blue screen) in order to support more definite failure analysis by the user. If any memory dump setting unable to execute is detected at the startup of Windows®...
  • Page 143: Recommended Memory Dump Types

    7. MAINTENANCE ACTIONS 7.3.2 Recommended memory dump types On this Equipment, it is recommended to perform Complete Memory Dump that requires appropriate settings for saving memory dump. If such settings are altered to the extent that Complete Memory Dump becomes disabled, the message dialog below appears. (The display image assumes Windows®...
  • Page 144: Flow Of Actions On Shortage Of Memory Dump File Size

    7. MAINTENANCE ACTIONS 7.3.3 Flow of actions on shortage of memory dump file size When the memory dump file size is smaller than the required size, take the flow of actions shown below. <Flow of actions> <Explanation on actions> Start Close the message dialog.
  • Page 145: Flow Of Actions On Altered Settings For Saving Memory Dump

    7. MAINTENANCE ACTIONS 7.3.4 Flow of actions on altered settings for saving memory dump When the settings for saving memory dump are altered to the extent that the recommended type of memory dump becomes disabled, take the flow of actions shown below. <Flow of actions>...
  • Page 146: Various Setup Procedures Relating To Memory Dump

    7. MAINTENANCE ACTIONS 7.3.5 Various setup procedures relating to memory dump < NOTE >  Prior to performing the procedures below, you must log on to the local computer as a member of the Administrators group.  The procedures below assume the standard start menu settings under the operating systems, which may differ with non-standard or customized start menu settings.
  • Page 147 7. MAINTENANCE ACTIONS (2) Setting up the memory dump file (a) Windows® XP 1. Click Start and click Control Panel. In the “Control Panel” window opened, click Performance and Maintenance and then click System. 2. In the “System Properties” window newly opened, click Advanced tab and then click Settings button in “Startup and Recovery”...
  • Page 148 7. MAINTENANCE ACTIONS (b) Windows® 7 1. Click Start and click Control Panel. In the “Control Panel” window opened, click System and Security and then click System. 2. In the left pane of the “System” window navigated from the “Control Panel” window, click Advanced system settings.
  • Page 149 7. MAINTENANCE ACTIONS (3) Setting up automatic restart after memory dump (a) Windows® XP 1. Click Start and click Control Panel. In the “Control Panel” window opened, click Performance and Maintenance and then click System. 2. In the “System Properties” window newly opened, click Advanced tab and then click Settings button in “Startup and Recovery”...
  • Page 150: Startup Suppression On Serious Failure Detection

    7. MAINTENANCE ACTIONS Startup Suppression on Serious Failure Detection For protection of hardware, the Equipment suppresses its own startup when any of the following factors is detected at the startup of Windows®:  Fan abnormality  Remote shutdown input < NOTE > For the cases of “Remote shutdown input”...
  • Page 151: Maintenance Support Commands

    7. MAINTENANCE ACTIONS Maintenance Support Commands This section describes how to use the maintenance support commands. These commands are used when a trouble occurred in the Equipment, or when a preventive maintenance action is to be performed. Table 7-2 lists the maintenance support commands. Table 7-2 Maintenance Support Commands Command Name Function...
  • Page 152: Log Information Save Command-Logsave

    7. MAINTENANCE ACTIONS All these maintenance support commands are activated and used from the command prompt. To activate the command prompt, follow the steps below. (1) Activating command prompt under Windows® XP 1. Log on to the local computer as a member of the Administrators group. 2.
  • Page 153: Table 7-3 Log Information Saved By Logsave Command

    7. MAINTENANCE ACTIONS FUNCTION The logsave command without “-e” option saves the log information for preventive maintenance and analysis of a trouble in a compressed file (logsave.dat). With “-e” option, the logsave command expands the logsave.dat file. Table 7-3 lists the log information saved by the logsave command.
  • Page 154: Copy Command For Memory Dump File-Mdump

    7. MAINTENANCE ACTIONS 7.5.2 Copy command for memory dump file—mdump INPUT FORMAT mdump [-n | -e filename] copy_destination_path mdump [/? | -?] PARAMETER [-n | -e filename]: This set of options and parameter specifies whether to perform compression in the copy operation and which file is selected for the copy operation.
  • Page 155: Table 7-5 Completion Messages With Mdump Command

    7. MAINTENANCE ACTIONS MESSAGE When execution of the mdump command (either copying or expanding the memory dump files) is complete, a termination code 0 is returned. At the same time, one of the following completion messages may be displayed. Table 7-5 Completion Messages with mdump Command Completion Message Explanation Warning: Memory dump file...
  • Page 156: Disk Area Allocation Command For Saving Memory Dump File-Createdmp

    7. MAINTENANCE ACTIONS 7.5.3 Disk area allocation command for saving memory dump file—createdmp INPUT FORMAT createdmp FUNCTION The createdmp command judges the memory dump settings in the Equipment and, if the Equipment is judged capable of collecting the specified type of memory dump, allocates a disk area for saving the memory dump file by creating a blank memory dump file.
  • Page 157: Ras Information Acquisition Command-Getrasinfo

    7. MAINTENANCE ACTIONS Table 7-7 Error Messages with createdmp Command Error message Explanation Error: In the current settings, Memory dump cannot be collected with the current memory dump file won’t be saved. settings. Change the target type of memory dump to Complete Memory Dump.
  • Page 158: Table 7-8 Types Of Information Subject To Acquisition With Getrasinfo Command

    7. MAINTENANCE ACTIONS FUNCTION The getrasinfo command acquires the current statuses of the Equipment, e.g., rotation of fans and temperature inside the cabinet, and/or the RAS software settings. The acquired results are either stored in text file format or displayed in the command prompt as specified by the options of this command.
  • Page 159 7. MAINTENANCE ACTIONS OUTPUT FORMAT < NOTE > Errors in acquiring certain information may cause the results to include section titles without content or content fields filled with “---” due to error. In such a case, execute the getrasinfo command again. Shown below is a sample output image after executing the getrasinfo command without specifying parameters, followed by the explanation on the content.
  • Page 160 7. MAINTENANCE ACTIONS (Continued) [RAS Setting] [Automatic shutdown setting] Fan: Temperature: Remote shutdown: [Watchdog timer setting] Retrigger type: Automatic Timeout: 60 sec Interval: 20 sec [Drive failure prediction setting] Function is available: Enable Interval: 4 hours [Drive used hours monitoring setting] RAS Setting section Function is available: Enable...
  • Page 161 7. MAINTENANCE ACTIONS Explanation Header: Shows getrasinfo command execution date, followed by computer name. Hardware Status section: Shows various statuses of the Equipment in subsections.  Fan condition: Shows the status of each fan in “xx fan status: yy” format. ...
  • Page 162 7. MAINTENANCE ACTIONS  Drive condition: Shows the drive status in “Drive bayxx” “Status: yy” “Used hours: zz” format.  xx: Drive bay number.  yy: Drive status in one of the representations below.  “Healthy”: Normal  “Not Connected”: Not physically installed ...
  • Page 163 7. MAINTENANCE ACTIONS  Drive failure prediction setting: Shows the settings for drive failure prediction (SMART) in “Function is available: xx” “Interval: yy” format.  xx: Enabled or disabled setting of drive failure prediction (SMART), where “Enable” represents enabled and “Disable” represents disabled. ...
  • Page 164: Table 7-9 Error Messages With Getrasinfo Command

    7. MAINTENANCE ACTIONS MESSAGE When execution of the getrasinfo command finishes normally, the termination code 0 is returned. When execution of the getrasinfo command ends in an error, one of the error messages below is displayed and a termination code 1 is returned. Table 7-9 Error Messages with getrasinfo Command Error message Explanation...
  • Page 165 7. MAINTENANCE ACTIONS MEMO 7-32...
  • Page 166: Chapter 8 Usage Notes

    8. USAGE NOTES CHAPTER 8 USAGE NOTES 8.1 Backing Up Files NOTICE A machine error, an unexpected power failure, or an operation error on the Equipment may cause files to be lost permanently. To prevent such loss of data, implement scheduled backup in daily operation. Determine the backup means taking the time for file recovery into consideration.
  • Page 167: Restrictions

    8. USAGE NOTES 8.2 Restrictions (1) The Equipment NOTICE  When you intend to move the Equipment, first shut down the OS, then disconnect the power cord plug from the outlet, and wait at least one minute. Otherwise, failure of hardware such as HDD may result. ...
  • Page 168 8. USAGE NOTES  Usage  In a hot place, make sure that the ambient temperature is lowered to a sufficient degree by an air conditioner before the Equipment is operated.  After powering off the Equipment, wait at least 20 seconds before powering on the Equipment again.
  • Page 169 8. USAGE NOTES  Keep the voltages between the low-voltage side of the power supply and the maintenance ground (Class D grounding* (formerly Class 3 grounding)) at 250 VAC or less. If the voltage is higher than 250 VAC, install an insulation transformer or constant-voltage regulator.
  • Page 170 8. USAGE NOTES (3) DVD drive Do not disconnect the power supply to the Equipment or do not press the RESET switch while the DVD medium is being read or written. Otherwise, the contents of the DVD medium may be destroyed. ...
  • Page 171: Limitations On Maintenance Services

    8. USAGE NOTES 8.3 Limitations on Maintenance Services  Microsoft® Windows® XP Professional, Microsoft® Windows® 7 Professional, device drivers, and some commercially available applications may not be modified to correct the causes of errors. In this case, solutions to prevent errors may be suggested rather than actions to correct the causes of errors.
  • Page 172: Notes On Power Options Of Windows

    8. USAGE NOTES 8.4 Notes on Power Options of Windows® 7 (1) Link state power management setting of PCI Express Do not change the link state power management setting of PCI Express (Link State Power Management under PCI Express under Advanced settings under Power Options) from the default “Off”.
  • Page 173 8. USAGE NOTES 7. In the center pane, right-click WinSAT and select Disable from the drop-down menu. < NOTE > After you disable the Windows Experience Index by the procedure above, the Windows Experience Index may remain stopped or unable to run at device driver update or hardware configuration change.
  • Page 174: Chapter 9 Raid1

    9. RAID1 CHAPTER 9 RAID1 What Is RAID1? This chapter explains how to use the RAID1 functions peculiar to HJ-2035vwxyD (D Model) of HF-W2000 Model 35. References to the “Equipment” in this chapter only apply to D Model of HF-W2000 Model 35. It is only an HDD that Equipment adopts. NOTICE ...
  • Page 175: Outline Of Setup

    9. RAID1 Setup 9.2.1 Outline of setup The built-in RAID controller causes the two HDDs connected thereto to be recognized as one HDD to the Equipment, and performs jobs relevant to RAID1 by itself transparently to the Equipment. Accordingly, the Equipment does not require BIOS or device driver for controlling the RAID controller from the Equipment or OS.
  • Page 176: Monitoring Of Raid1 Status

    9. RAID1 Monitoring of RAID1 Status 9.3.1 Status monitoring via HDD status lamps Compared with A Model, D Model is additionally provided with HDD1 status lamp and HDD2 status lamp indicating the status of each HDD in the RAID1 system as illustrated below.
  • Page 177: Status Monitoring Via The "Hardware Status" Window

    9. RAID1 9.3.2 Status monitoring via the “Hardware status” window On this Equipment, you can monitor the status of each HDD in the RAID1 system via the “Hardware status” window. To open it, double-click the Hardware Status icon in the task tray.
  • Page 178: Recovery From Failure

    9. RAID1 Recovery from Failure 9.4.1 Detecting a failure The Equipment performs the following actions upon detecting a RAID1 failure. Action Cause HDD status lamp turns on (red). HDD failure (one side or both sides) POST code appears on the digital LED for status indication.
  • Page 179 9. RAID1 To recover from HDD failure in one side, follow the steps below. 1. Back up the data (see Section 8.1, “Backing Up Files”). 2. Terminate all the running application programs. Ensure that the HDD status lamp corresponding to the target HDD is lit because of the HDD failure. 3.
  • Page 180 9. RAID1 5. In the “Hardware status” window, click Refresh button and ensure that the RAID status for the drive bay number from which the HDD is removed shows “Not Connected”. If the status differs, wait for a while and click Refresh button again. Repeat until you ensure the “Not Connected”...
  • Page 181 9. RAID1 7. After a while (approximately 10 seconds), the HDD status lamp corresponding to the drive bay number to which the new HDD is attached starts blinking, and the RAID1 rebuilding process automatically starts. The rebuilding process for a 160 GB HDD takes about 70 minutes (under light-load condition).
  • Page 182 9. RAID1 9. If the RAID status shows “Optimal (Media Error)”, it is reccommended that you back up the data and replace the two HDDs with new HDDs. Refer the replacement procedure to Subsection 5.4.3, “Detaching/attaching hard disk drive (HDD)”. After the replacement, set up the Equipment all over again according to Subsection 9.2.2, “Procedure of new setup”...
  • Page 183: Acting Against Read Error During Raid1 Rebuilding Process

    9. RAID1 9.4.3 Acting against read error during RAID1 rebuilding process When a read error is detected on the copy source HDD during the RAID1 rebuilding process, the area from which no data is read is notified by the message dialog below upon completion of the RAID1 rebuilding process.
  • Page 184 9. RAID1 Preventive Maintenance 9.5.1 Creating backup HDD NOTICE  To prevent damage due to static electricity discharge, wear cotton gloves when you replace an HDD. Otherwise, the stored data may be destroyed.  Observe the work order and follow the given instructions. Otherwise, the stored data may be lost.
  • Page 185 9. RAID1 6. When the rebuilding process is complete, the blinking HDD1 status lamp goes off. Open the “Hardware status” window from the task tray icon, and ensure that the status of each HDD in RAID1 configuration is shown “Healthy” in this window. Note: If you activated BIOS setup menu in step 5, ensure completion of the rebuilding process with turning off of the HDD1 status lamp.
  • Page 186: Performing Periodical Hdd Replacement

    9. RAID1 5. Along the progress of the rebuilding process, the OS starts up. Time required for the rebuilding process depends on what application programs are running during the process. Accordingly, it is suggested that you do not run any application program until the rebuilding process is complete.
  • Page 187: Replacing An Hdd In Raid1 While The Equipment Power Is Off

    9. RAID1 9.5.3.1 Replacing an HDD in RAID1 while the Equipment power is off To replace an HDD in RAID1 while the Equipment power is off, follow the procedure below. Note: The procedure below exemplifies how to replace the HDD installed in drive bay 1. When you replace the HDD installed in drive bay 2, read “drive bay 1”...
  • Page 188: Replacing An Hdd In Raid1 While The Equipment Power Is On

    9. RAID1 9.5.3.2 Replacing an HDD in RAID1 while the Equipment power is on To replace an HDD in RAID1 while the Equipment power is on, follow the procedure below. Note: The procedure below exemplifies how to replace the HDD installed in drive bay 1. When you replace the HDD installed in drive bay 2, read “drive bay 1”...
  • Page 189 9. RAID1 MEMO 9-16...
  • Page 190: Chapter 10 Software Raid1

    UPS.  The Equipment is evaluated under the assumption that the HDD models specified by HITACHI are used. When you replace an HDD, use the HDD models specified by HITACHI. Otherwise, the data stored in the HDDs may be lost.
  • Page 191 10. SOFTWARE RAID1 Windows(R)”. By using this utility, you can check the status of the software RAID1 and rebuild RAID1. For information about how to use the utility, see Section 10.6, “Software RAID1 construction utility”. 10-2...
  • Page 192: Setup

    Equipment may not start up, and the data in the HDDs may be lost.  When you build software RAID1 from scratch, prepare two new HDDs selected from the models specified and tested by HITACHI. Otherwise, the data stored in the HDDs may be lost.
  • Page 193: Checking The Status Of The Software Raid1

    10. SOFTWARE RAID1 10.3 Checking the Status of the Software RAID1 10.3.1 Status indicator lamps The Equipment has an alarm lamp used for showing the status of the software RAID1. Drive bay 2 Drive bay 1 Meaning of the Alarm Lamp Status of the alarm Alarm lamp lamp indicator...
  • Page 194 10. SOFTWARE RAID1 10.3.2 Hardware status window The Equipment allows you to check the status of HDDs used for software RAID1 using the hardware status window. To display the hardware status window, double-click the hardware status window icon in the notification area of the taskbar. Hardware status icon If both HDDs are working properly, the following window will appear.
  • Page 195: Software Raid1 Construction Utility

    10. SOFTWARE RAID1 10.3.3 Software RAID1 construction utility You can use the RAID status display function of the software RAID1 construction utility “Software RAID1 For Windows(R)” to check the status of the software RAID1. If the status of the software RAID1 is normal, the following screen will appear. Show the status Array Status: OPTIMAL...
  • Page 196: Recovering From Failure

    10. SOFTWARE RAID1 10.4 Recovering from failure This section explains how to recover from failure. During recovery, use the software RAID1 construction utility “Software RAID1 For Windows(R)” to check the status of the software RAID1 and rebuild RAID1. Set up the utility before starting recovery. 10.4.1 Detecting a failure When failure is detected in the RAID1, the following actions are executed by the Equipment.
  • Page 197 10. SOFTWARE RAID1 • If the status of the HDD in the drive bay 1 or 2 is displayed as “OFFLINE.”, Follow the instruction in Subsection 10.4.3, “Recovering from HDD failure in one side” for recovery. Hardware Status Window (Note) The screen above shows the case when the HDD mounted in the drive bay 2 is failed. •...
  • Page 198: Recovering From Hdd Failure In One Side

    10. SOFTWARE RAID1 10.4.3 Recovering from HDD failure in one side NOTICE  Wear cotton gloves when replacing an HDD in order to prevent failure caused by static electricity. Otherwise, the data in the HDDs may be corrupted.  Mount an HDD steadily. Loose contact and missing screws may result in failure.
  • Page 199 10. SOFTWARE RAID1 4. The software RAID1 construction utility starts. On the menu screen, enter “1” and then press the [Enter] key to check the status of the software RAID1. Confirm that the new HDD is displayed as “NORMAL” on the screen. Show the status Array Status: DEGRADE...
  • Page 200 10. SOFTWARE RAID1 10.Remove the software RAID1 construction utility “Software RAID1 For Windows(R)” from the DVD drive. Then press the power switch for four seconds or more to shut down the power for the Equipment. If you disconnected any external storage devices at Step 2, reconnect them to the Equipment.
  • Page 201: Recovering From Power Failure During System Operation

    10. SOFTWARE RAID1 10.4.4 Recovering from power failure during system operation NOTICE  When you use the software RAID1 construction utility, disconnect all the external storage devices connected to the Equipment beforehand. Otherwise, the Equipment may not start up, or the data in the HDDs may be lost. ...
  • Page 202 10. SOFTWARE RAID1 7. After the rebuild is complete, on the menu screen, enter “1” and then press the [Enter] key to check the status of the software RAID1. Confirm that the status of the software RAID1 is normal (Array Status is “OPTIMAL” and the HDD on either drive bay is “ONLINE”) as shown below.
  • Page 203: When A Trouble Occurs During Recovery

    10. SOFTWARE RAID1 10.4.5 When a trouble occurs during recovery (1) If read or write error occurred during rebuild If unreadable area is detected during rebuild of the RAID1, an error message is displayed as shown on the following screen. The rebuild process continues. >>Start Rebuild (Press `Ctrl+C' to abort) 01/31/2012 12:40:00 Read error on HDD#1.(error sector = 0xXXXXXXXX)
  • Page 204: Performing Periodical Hdd Replacement

    10. SOFTWARE RAID1 (b) Corrective action when the copy destination HDD has an error If the copy destination HDD has a read or write error, replace the failed HDD. (For information about how to replace an HDD, see Subsection 5.4.3, “Detaching/attaching hard disk drive (HDD)”.) After the HDD is replaced, try to rebuild RAID1 again.
  • Page 205 10. SOFTWARE RAID1 10.5 Preventive Maintenance 10.5.1 Creating backup HDD NOTICE  Do not use an HDD previously used for software RAID1 in place of a new HDD. Otherwise, the Equipment may not start up or the data in the HDDs may be lost because of RAID1 configuration information mismatch or other reasons.
  • Page 206 10. SOFTWARE RAID1 4. The software RAID1 construction utility starts. On the menu screen, enter “1” and then press the [Enter] key to check the status of the software RAID1. Confirm that the HDD mounted in the drive bay 1 is a new HDD (“NORMAL”) as shown below.
  • Page 207 10. SOFTWARE RAID1 10.5.2 Performing restoration from backup HDD NOTICE  Do not use an HDD previously used for software RAID1 in place of a new HDD. Otherwise, the Equipment may not start up or the data in the HDDs may be lost because of RAID1 configuration information mismatch or other reasons.
  • Page 208 10. SOFTWARE RAID1 4. The software RAID1 construction utility starts. On the menu screen, enter “1” and then press the [Enter] key to check the status of the software RAID1. Confirm that the HDD mounted in the drive bay 2 is a new HDD (“NORMAL”) as shown below.
  • Page 209 10. SOFTWARE RAID1 10.5.3 Performing periodical HDD replacement NOTICE  Do not use an HDD previously used for software RAID1 in place of a new HDD for replacement. Otherwise, the Equipment may not start up or the data in the HDDs may be lost because of RAID1 configuration information mismatch or other reasons.
  • Page 210 10. SOFTWARE RAID1 4. The software RAID1 construction utility starts. On the menu screen, enter “1” and then press the [Enter] key to check the status of the software RAID1. Confirm that the HDD mounted in the drive bay 1 is a new HDD (“NORMAL”) as shown below.
  • Page 211: Check And Restoration Of Error Areas On An Hdd

    10. SOFTWARE RAID1 10.5.4 Check and restoration of error areas on an HDD Deterioration over time or other reasons can cause bad blocks on an HDD so that some data cannot be read any more. If you periodically runs a consistency check to check and restore error areas on the HDD, you can reduce the possibility of rebuild failure when the system recovers from fall-back operation.
  • Page 212: Software Raid1 Construction Utility

    10. SOFTWARE RAID1 10.6 Software RAID1 construction utility 10.6.1 Overview of software RAID1 construction utility NOTICE When you use the software RAID1 construction utility, disconnect all the external storage devices connected to the Equipment beforehand. Otherwise, the Equipment may not start up, or the data in the HDDs may be lost. The software RAID1 construction utility is a utility used for checking the status of the software RAID1 and rebuilding RAID1.
  • Page 213: Starting And Exiting The Utility

    10. SOFTWARE RAID1 10.6.2 Starting and exiting the utility (1) Starting the utility Follow the procedure below to start the software RAID1 construction utility. 1. When the OS is running, shut down the OS. If any external storage devices are connected to the Equipment, pull out the plug of the power cable form the outlet.
  • Page 214 10. SOFTWARE RAID1 (2) Exiting the utility Follow the procedure below to exit the software RAID1 construction utility. 1. On the menu screen, enter “5” and then press the [Enter] key. Select Function : 1:Status 2:Rebuild 3:Consistency Check 4:Prepare For Restore 5:Quit Please select No.= 5 (Enter) 2.
  • Page 215 10. SOFTWARE RAID1 10.6.3 Status display function for RAID1 The status display function for RAID1 shows the current status of the software RAID1. It is used for checking the status of the software RAID1. The following is a list of information this function displays. •...
  • Page 216 10. SOFTWARE RAID1 The following shows how to use this function. 1. On the menu screen, enter “1” and then press the [Enter] key. Select Function : 1:Status 2:Rebuild 3:Consistency Check 4:Prepare For Restore 5:Quit Please select No.= 1 (Enter) 2.
  • Page 217 10. SOFTWARE RAID1 10.6.4 Rebuild function of RAID1 NOTICE  If you manually select the direction of rebuild during a rebuild process, make sure you select the right direction. Otherwise, the data stored in the HDDs may be lost.  Until rebuild is complete, avoid shutting off the power for the Equipment or attaching and detaching HDDs.
  • Page 218 10. SOFTWARE RAID1 2. A message is displayed for confirmation of starting rebuild. 2-1: If the direction of rebuild is automatically selected The following is an example of screen. (This is when you install a new HDD in the drive bay 2. Rebuild is from the HDD in the drive bay 1 to the HDD in the drive bay 2.) Please select No.= 2 Start Rebuild from HDD#1 to HDD#2.
  • Page 219 10. SOFTWARE RAID1 To select rebuild from the HDD in the drive bay 1 to the HDD in the drive bay 2, enter “1”. To select rebuild from the HDD in the drive bay 2 to the HDD in the drive bay 1, enter “2”.
  • Page 220: Consistency Check Function

    10. SOFTWARE RAID1 10.6.5 Consistency check function A consistency check reads all the areas of the HDDs on both the drive bay 1 and 2 and checks for error areas. If read fails on some areas, data is copied from the other HDD to those areas to restore the data.
  • Page 221: Backup Restoration Preparation Function

    10. SOFTWARE RAID1 10.6.6 Backup restoration preparation function The backup restoration preparation function adjusts the RAID1 configuration information of the HDDs and prepares for restoration from the backup data. This function is used before you restore from the backup data created by commercially available backup software or Windows Recovery Environment (Windows RE).
  • Page 222 10. SOFTWARE RAID1 3. If you enter “yes”, a backup restoration preparation starts. When the backup restoration preparation is complete, a message to indicate completion is displayed and the menu screen will return. >>Start Prepare For Restore >>End If an error message is displayed while selecting options, see Subsection 10.6.7, “Error Message”...
  • Page 223: Error Message

    10. SOFTWARE RAID1 10.6.7 Error Message This section lists error messages displayed by the software RAID1 construction utility and the corrective actions for each item. Table 10-1 Error Messages from the Software RAID1 construction utility (1/2) Error message Description Corrective action Read error on HDD#X.
  • Page 224 10. SOFTWARE RAID1 Table 10-1 Error Messages from the Software RAID1 construction utility (2/2) Error message Description Corrective action Disk is not mounted. Rebuild or a consistency check is Make sure two HDDs are mounted, and then start selected when two HDDs are not rebuild or a consistency check.
  • Page 225: Backing Up Under The Offline Situation

    10. SOFTWARE RAID1 10.7 Backing Up under the Offline Situation The Equipment processes mirroring with the software RAID1 device driver running on the OS. If you perform backup-related work (creating or restoring from backup data) under the offline situation without running the OS, you need to consider the configuration of the software RAID1 because you can independently access each HDD used by the software RAID1.
  • Page 226 10. SOFTWARE RAID1 < NOTE > • If you forgot to perform backup restoration preparation and specify an HDD that has never been used on the Equipment (a new HDD, for example) for the HDD where the backup data is restored, the HDD does not have RAID1 configuration information and you cannot use it as a part of software RAID1 even if you restore the backup data there.
  • Page 227 10. SOFTWARE RAID1 MEMO 10-38...

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