Page 1 WIN-62-0066-01 HITACHI INDUSTRIAL COMPUTER HF-W2000 Model 48/45 INSTRUCTION MANUAL Read and keep this manual.  Read safety instructions carefully and understand them before starting your operation.  Keep this manual at hand for reference. USER'S MANUAL...
Page 2 First Edition, September 2016, WIN-62-0066 (out of print) Second Edition, September 2016, WIN-62-0066-01 All Rights Reserved, Copyright © 2016, Hitachi Industry & Control Solutions, Ltd. The contents of this publication may be revised without prior notice. No part of this publication may be reproduced in any form or by any means without permission in writing from the publisher.
Page 3 PREFACE This manual is intended for operators of the HITACHI INDUSTRIAL COMPUTER HF-W2000 MODEL 48/45 (hereafter called as this equipment) contains information about the operation and maintenance of various devices necessary for their routine work. And also this manual describes the setup procedure of the OS installed in this equipment, namely the following pre-installed OS.
Page 4 Standards Association. •Magic Packetllectronics Standards Associationd oft Corporation in the United States an •All other product names (software and hardware) not from Hitachi described in this manual are the registered trademarks, the trademarks, or the products of their respective owners.
Page 5: Important Notifications
IMPORTANT NOTIFICATIONS • The contents of this manual cannot be copy without permission. • The contents of this manual are subject to change without notice. NOTICE Depending on the type of failure, important files may be lost when you use this equipment.
Page 6 ● This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Page 7 [Terms used in this manual] Terms used in this manual are defined as follows. ・Install: An operation of installing software programs in the computer’s hard disk ・Setup: An operation of setting an environment so that the software can use in the computer ・Virtual machine: A virtual hardware environment provided by Virtual PC or Hyper-V®...
Page 8: Safety Instructions
SAFETY INSTRUCTIONS Carefully read and fully understand the safety precautions below before operating the equipment.  Operate the equipment by following the instructions and procedures described in this manual.  Pay attention especially to safety precautions displayed on the equipment or in this manual.
Page 9 The Manufacturer’s responsibility is exempted from any result arising out of the user’s modification of the Equipment.  Do not operate this equipment without the dust filter because that may cause of a fire. In addition, make sure you use the Hitachi brand dust filter.
Page 10 SAFETY INSTRUCTIONS (Continued) CAUTION  If the equipment drops or is tipped over, personal injury may result. Pay full attention when transporting the equipment.  Make sure you do not catch or hit your fingers to cause personal injury when unpacking or carrying the equipment.
Page 11 SAFETY INSTRUCTIONS (Continued) 1.3 NOTICE  This equipment alone cannot guarantee the system safety. In order to ensure sufficient safety of your system even when this equipment should fail, malfunction, or have program bugs, you must add systemic protections such as building external protective/safety circuits to facilitate safety measures to prevent personal injury and serious accidents.
Page 12 SAFETY INSTRUCTIONS (Continued)  Use the basic software that we specify. Operation is not guaranteed if any other basic software is used.  Performing emergency shutdown (that is, unplugging the power cable from the outlet or shutting off the circuit breaker without proper shutdown of the OS) may cause the OS or applications not to work properly or may cause the saved data to be corrupted.
Page 13 SAFETY INSTRUCTIONS (Continued) 2. SAFETY WARNINGS IN THIS MANUAL 2.1 Safety Warning Indicated as “ WARNING”  Warning about the power supply unit (hazardous voltage) Do not remove, disassemble, or modify the power supply unit. If you do, serious personal injury or death may result due to an electric shock. (Page 1-4) ...
Page 14 SAFETY INSTRUCTIONS (Continued)  Before you install or remove an extension board, make sure you shut down the OS, unplug the power cord from the outlet, and wait for at least one minute. If you install or remove an extension board without shutting down the power, an electric shock or a fire may result.
Page 15 SAFETY INSTRUCTIONS (Continued) 2.2 Safety Warning Indicated as “ CAUTION”  Cautions about the fans (rotating objects) Only maintenance personnel are allowed to remove a fan. If you remove a fan yourself, your hand or objects may be caught by the rotating part of the operating fan and personal injury may result.
Page 16 SAFETY INSTRUCTIONS (Continued)  When you install the cover of the equipment, do not put your fingers inside the cover. If you do, your fingers may get caught and injured. (Page 6-7)  When you install or remove a HDD or SSD, make sure you do not cut your fingers on the protrusions.
Page 17 SAFETY INSTRUCTIONS (Continued) 2.3 Safety Warning Indicated as “NOTICE”  Depending on the type of failure, important files may be lost when you use this equipment. Files can be lost by power failure and human mistakes during operation in addition to the failure of the equipment. If such a situation occurs, the files cannot be recovered.
Page 18 SAFETY INSTRUCTIONS (Continued)  Before you move this equipment, make sure you shut down the OS, disconnect the plug of the power cord from the outlet, and wait for at least one minute. If you do not, the HDDs and other devices may fail. ...
Page 19 SAFETY INSTRUCTIONS (Continued)  If you insert or access a CD or DVD, the system load may increase and running applications may be affected. Do not insert or access an optical disc during online operation (system operation).  When you finish accessing a CD or DVD, eject the disc from the DVD drive. If you leave the disc in the DVD drive, failure may result.
Page 20 SAFETY INSTRUCTIONS (Continued)  Before you move this equipment, make sure you shut down the OS, disconnect the plug of the power cord from the outlet, and wait for at least one minute. If you do not, the HDDs and other devices may fail. ...
Page 21 SAFETY INSTRUCTIONS (Continued)  Make sure you disconnect all external cables connected to the equipment before you install or remove main memory. Otherwise, failure of the equipment may result. (Page 6-15)  The orientation of a main memory module on a connector is fixed. When you install a main memory module, make sure the orientation is correct.
Page 22 SAFETY INSTRUCTIONS (Continued)  A recovery DVD contains an image file created for the hardware configuration at the factory shipment. If the hardware configuration has changed from the one at the factory, the OS may not start after restoration work. Remove all external storage devices to resume the hardware configuration at the factory shipment before you perform restoration work using a recovery DVD.
Page 23 SAFETY INSTRUCTIONS (Continued)  Never remove an HDD when the HDD status lamp of the HDD is OFF. If you do, the data stored in the HDD gets corrupted.  Wear cotton gloves when replacing an HDD in order to prevent problems caused by static electricity.
Page 24 SAFETY INSTRUCTIONS (Continued)  Wear cotton gloves when replacing an HDD in order to prevent failure caused by static electricity. If you do not, the data stored on the HDD may get corrupted.  Make sure you check the correct procedure before you start the work. If you do not follow the correct procedure, the data stored on the HDD may be lost.
Page 25 SAFETY INSTRUCTIONS (Continued) WARNING LABELS The warning labels are attached to the following position on the equipment. Label Label S-18...
Page 26 SAFETY INSTRUCTIONS (Continued) 4. PRECAUTIONS WHEN YOU USE THE LASER The DVD drive uses a laser. Do not look into the laser beam, whether directly or indirectly, because that may cause a visual impairment. CLASS 3B VISIBLE AND INVISIBLE LASER RADIATION WHEN OPEN AND INTERLOCKS DEFEATED AVOID Label EXPOSURE TO THE BEAM.
Page 27 SAFETY INSTRUCTIONS (Continued) DISPOSING THE EQUIPMENT This Equipment contains materials potentially harmful to environment if improperly abandoned. When you dispose of this Equipment, observe local laws and regulations whatever applicable. 7. EU BATTERY DIRECTIVE (2006/66/EC) ＥＵ This symbol mark is valid in countries inside the European Union. This symbol mark is specified in Article 20 “Information for end-users”...
Page 28: Precautions
PRECAUTIONS 1. PRECAUTIONS ABOUT THE EQUIPMENT NOTICE  Before you move this equipment, make sure you shut down the OS, disconnect the plug of the power cord from the outlet, and wait for at least one minute. If you do not, the HDDs and other devices may fail. ...
Page 29 (3) CONNECTOR <Precautions> ・ In order to connect a connector properly, you need to insert it with the proper orientation and at the proper angle. If a connector is not inserted properly, the connection may fail or malfunction. ・ Make sure there are no loose I/O cable connectors on the equipment. (4) POWER SUPPLY 1.
Page 30 3. Turning the Power On and Off <Precautions> • Wait for at least one minute before turning the power on again after turning it off. If you wait for less than one minute, the equipment may not operate as specified by the BIOS power setting.
Page 31 ・The following are precautions for the left, right, top, and bottom sides of the equipment: ・Do not attach heating devices. ・For ease of maintenance work, make sure that the Equipment can be moved easily; if fixed, ensure that the Equipment can be removed easily. ・It is reported that zinc whiskers can cause a problem with the device.
Page 32 (7) ABNORMAL SOUNDS <Specifications> ・When the power is turned on, you may hear a low-frequency humming noise. This is caused by transient low-frequency vibrations of the chokes for suppressing high- frequency noise or other components and does not affect the characteristics and life span of the equipment.
Page 33: Display Screen
3. DISPLAY SCREEN <Specifications> ・Before you set up the screen, terminate all running application software. ・When you change connections to switch between single- and multi- display configurations, turn off the power to the equipment, change the connection of display cables, turn the power back on, and then set up the screen configuration. ・When you change the connection configuration for the displays, reconfigure the screen settings accordingly.
Page 34 4. HARD DISKS DRIVES (HDDs) or SOLID STATE DRIVES (SSDs) NOTICE Depending on the type of failure, important files may be lost when you use this equipment. Files can be lost by power failure and human mistakes during operation in addition to the failure of the equipment. If such a situation occurs, the files cannot be recovered.
Page 35 5. DVDs (1) Handling the DVD Drive <Precautions> ・The DVD drive is subject to damage by dust. Install the equipment in a place with minimum dust and clean up around the equipment regularly. When you use insecticide sprays, or the like, cover the equipment with a protective sheet or covering beforehand.
Page 36: Usb Device
6. USB DEVICE <Precautions> ・When you start using a USB device, test the device before using it. Never use a USB device for mission critical use. ・Do not connect a USB device during the OS startup because the OS may not start normally.
Page 37: Bios Settings
7. EXTENSION BOARDS <Required actions> ・If an extension board (PCI Express/PCI board) is supplied by a user, the user must take responsibility for confirming that each component on the board meets the operating temperature specification when those parts heat up. ・After you install an extension board, make sure you save the dummy bracket, and store it in a safe place.
Page 38 11. MAINTENANCE SERVICES <Specifications> ・Microsoft® Windows®, device drivers, and commercially available application software may not be able to be modified directly as a counter measure for a particular failure. Instead, the Manufacturer may offer a work-around as a counter measure. ・If you add new commercially available hardware to the equipment without notice to the Manufacturer, the equipment as a whole will lose eligibility for warranty.
Page 39 ・If you follow the procedure described above to disable automatic execution of the Windows Experience Index, the Windows Experience Index may not be triggered at all or may not be triggered even after a device driver is updated or a hardware configuration is changed.
Page 40 <Required actions> ・Do not change the factory default setting, "HF-W Power Settings", for the power plan. Furthermore, do not change "Turn off hard disk after" setting from "0". If you want to confirm the current setting for power plan and "Turn off hard disk after" setting, follow the procedure below.
Page 41  Confirmation procedure of "Turn off hard disk after" setting 1. Following the confirmation procedure of the current power plan settings, click Change plan settings at HF-W Power Settings. 2. Edit Plan Settings window appears. ・Click Change advanced power settings. C-14...
Page 42 3. Advanced setting tab of Power Options appears. ・Confirm that Turn off hard disk after setting is "0".  When you change the settings from factory default setting, restore the factory default setting following the procedure below. 1. Open Control Panel and click System and Security. 2.
Page 43 4. Edit Plan Settings window appears. ・Click Restore default settings for this plan. 5. Power Options window appears. ・Click Yes. C-16...
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Page 45: Table Of Contents
CONTENTS PREFACE ........................IMPORTANT NOTIFICATIONS ................SAFETY INSTRUCTIONS ................PRECAUTIONS ..................... CHAPTER 1 GETTING STARTED ..............1.1 Scope ............................ 1-1 1.2 Installing an Extension Board ....................1-1 1.3 Role of an Operator ......................1-1 1.4 Work Flow ........................... 1-3 1.5 Name and Function of Each Part ..................1-4 1.6 Installation Environment ....................
Page 46 CHAPTER 4 PRECAUTIONS WHILE THE OS IS RUNNING ....... 4.1 Event Log Entries during Setup ................... 4-1 4.2 Event Log Entries While the OS is Running ............... 4-2 4.3 Scheduled Functions by Default ..................4-4 4.4 Security Enhancement Function ..................4-12 4.5 Factory-Shipped Network Settings ..................
Page 47 CHAPTER 7 RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD ..............7.1 Overview of Restoration Procedure ..................7-1 7.2 Preparation ........................... 7-2 7.3 Restoring the System Drive Back to the Factory-Shipped Condition ......... 7-3 7.3.1 Procedure for restoring the system drive back to the factory-shipped condition ..7-3 7.3.2 Errors generated during a restoration process and their corrective actions ....
Page 48 CHAPTER 10 SOFTWARE RAID1 ..............10-1 10.1 Overview of Software RAID1 ..................10-1 10.1.1 What is software RAID1? ..................10-1 10.1.2 Functions of software RAID1 ..................10-3 10.2 Setup ..........................10-4 10.2.1 Overview of setup ...................... 10-4 10.2.2 Newly setting up RAID1 ................... 10-4 10.3 Checking the Status of the Software RAID1 ..............
Page 49 FIGURES Figure 1-1 Name of Each Part (Front View) ................1-5 Figure 1-2 Name of Each Part (Rear View) ................1-6 Figure 1-3 Physical Configuration Inside Equipment ..............1-7 Figure 1-4 Operation and Service Clearance (Top View) ............1-15 Figure 1-5 Installation Clearance ..................... 1-15 Figure 1-6 Exterior View (Horizontal Installation on the Desktop) ........
Page 50 TABLES Table 1-1 Function of Each Part ....................1-8 Table 1-2 Dimension, Service Clearance, and Installation Clearance ........1-15 Table 1-3 Power Cord and Plug Identification ................ 1-21 Table 5-1 Hardware System Clock Specification ..............5-16 Table 8-1 Errors That Trigger a Memory Dump ............... 8-6 Table 8-2 Maintenance Operation Commands ................
Page 51: Chapter 1 Getting Started
1. GETTING STARTED CHAPTER 1 GETTING STARTED 1.1 Scope This manual is intended for operators of the HITACHI INDUSTRIAL COMPUTER HF- W2000 MODEL 48/45 and contains information about the operation and maintenance of various devices necessary for their routine use.
Page 52 1. GETTING STARTED (3) Keep this equipment in good condition When you use this equipment, an operator must take care of the following items. (a) Backing up files See “PRECAUTIONS 4. HARD DISKS DRIVES (HDDs) or SOLID STATE DRIVES (SSDs) (2) Backing Up Files”. (b) Power cord and shutting down the power See “PRECAUTIONS 1.
Page 53: Work Flow
1. GETTING STARTED 1.4 Work Flow The following provides the work flow required until the equipment is turned on. Unpack In case of installing an extension board, Install see “6.3.4 Installing and removing an extension board.” extension boards See “1.6 Installation Environment.” Install this equipment See “1.7 Hardware connection.”...
Page 54: Name And Function Of Each Part
1. GETTING STARTED 1.5 Name and Function of Each Part WARNING Warning about the power supply unit (hazardous voltage) Do not remove, disassemble, or modify the power supply unit. If you do, serious personal injury or death may result due to an electric shock. CAUTION Cautions about the fans (rotating objects) Only maintenance personnel are allowed to remove a fan.
Page 55: Figure 1-1 Name Of Each Part (Front View)
1. GETTING STARTED ● Display and User Input Sections (1) Front view The dimensions do not include rubber feet. 93mm 356mm 325mm Status display digital LEDs HDD1 Status lamp HDD2 Status lamp Drive access lamp / Standby lamp (STBY) Alarm lamp Status lamp (STATUS) Power switch Reset switch(*1)
Page 56: Figure 1-2 Name Of Each Part (Rear View)
1. GETTING STARTED (2) Rear view AC inlet Audio port DVI-D port Serial port Upper ： LINE IN （COM1） DVI-I port DisplayPort(*1) Lower ： LINE OUT Extension slots ACT/LINK lamp Communication speed lamp Slot1：PCI LAN port: 1000BASE-T/100BASE-TX/10BASE-T Slot2：PCI Express x4 (*2) ・Left side ：LAN1 ・Right side：LAN2 Slot3：PCI Express x16...
Page 57: Figure 1-3 Physical Configuration Inside Equipment
1. GETTING STARTED (3) Physical configuration inside the equipment PS fan Power supply unit Motherboard System fan DVD Drive Drive bay 2 CPU fan Drive bay 1 (installed inside the equipment) Figure 1-3 Physical Configuration Inside Equipment...
Page 58: Table 1-1 Function Of Each Part
1. GETTING STARTED Table 1-1 Function of Each Part (1/5) Name Function Power switch (POWER) When you press this switch, the power is turned on. When you press the switch for four seconds or more, the power is turned off and the system goes into standby mode (for emergencies only).
Page 59 1. GETTING STARTED Table 1-1 Function of Each Part (2/5) Name Function AC inlet Used for connecting a power cord. Power supply A power supply module with a wide-range input voltage (100 to 240 VAC). Audio port (LINE IN) An audio line input. Audio port (LINE OUT) An audio line output.
Page 60 1. GETTING STARTED Table 1-1 Function of Each Part (3/5) Name Function LAN port You can connect a LAN cable to a LAN port. (See “5.8.1 Connector (1000BASE-T/100BASE-TX/ specification”.) 10BASE-T)  Onboard LAN Communication speed lamp ACT/LINK lamp ACT/LINK lamp Lamp Status Lit in green A link is established.
Page 61 1. GETTING STARTED Table 1-1 Function of Each Part (4/5) Name Function LAN port  Option LAN adaptor (HJ-F2040-20) / (1000BASE-T/100BASE-TX/ Option LAN adaptor (HJ-F2040-21) 10BASE-T) ACT/LINK lamp Communication speed lamp ACT/LINK lamp Lamp Status Lit in green A link is established. Both the equipment and the remote device are powered up and the connection over the twisted-pair Ethernet cable is stable.
Page 62 ③ (For information about how to display arbitrary status data on the Digital Status indication LEDs LED for Status indication from a user application, refer to the “HF-W2000 Model 48/45 RAS FEATURES MANUAL”.) < NOTE > ・ For information about the precautions for USB devices, see “PRECAUTIONS 6.
Page 63: Installation Environment
1. GETTING STARTED 1.6 Installation Environment 1.6.1 Environment CAUTION If you keep at high temperature this equipment, do not touch bare hands. Otherwise you may result burns. When this equipment is used, it must be used in the following environment. Item Requirement Ambient temperature (Operation)
Page 64: Installation
1. GETTING STARTED 1.6.2 Installation WARNING The power cord that comes with the equipment is rated at the input voltage of  125 VAC. When using this equipment at over 125 VAC, prepare the power cord fitting input voltage and inspect the safeness of this equipment enough. When you connect the plug of the power cord to an outlet, make sure you use ...
Page 65: Figure 1-4 Operation And Service Clearance (Top View)
1. GETTING STARTED Table 1-2 Dimension, Service Clearance, and Installation Clearance Operation and Dimension (mm) Installation clearance (mm) service clearance (mm) Height Width Depth Front Rear Left Right Front Rear Left Right ・When you operate the equipment or do maintenance work, provide sufficient clearance as shown in Figure 1-1.
Page 66: Figure 1-6 Exterior View (Horizontal Installation On The Desktop)
1. GETTING STARTED (a) Horizontal Installation Figure 1-6 Exterior View (Horizontal Installation on the Desktop) (b) Vertical Installation Figure 1-7 Exterior View (Vertical Installation on the Desktop) 1-16...
Page 67: Hardware Connection
1. GETTING STARTED 1.7 Hardware connection NOTICE  Do not route the interface cables, etc. (including cables for other devices such as a PC) near the power cord. If you do, a failure or malfunction of the equipment may result. ...
Page 68: Power Cord
1. GETTING STARTED Connect hardware based on the connection example shown in the figure below. Connect the display, keyboard, and mouse to this equipment and then insert the plug of the power cord into an outlet. (the equipment connection side) Power cord for this equipment Display power cord...
Page 69 1. GETTING STARTED  Connecting to an outlet Fully and securely insert the plug of the power cord of this equipment into an outlet with a grounding pole that is properly grounded. (*1) Make sure you use a power cord with a 2-pole plug with a grounding pole.
Page 70 1. GETTING STARTED 1.8 Power cord CAUTION When procuring an AC power cord, make sure that the cord has proper rating and meets local safety requirements whatever applicable. Otherwise, an electric shock or machine failure may result. The power cord that comes with the equipment is rated at the input voltage of 125VAC. When using this equipment at over 125VAC, prepare the power cord fitting input voltage and inspect the safeness of this equipment enough.
Page 71: Table 1-3 Power Cord And Plug Identification
1. GETTING STARTED Table 1-3 Power Cord and Plug Identification Reference Input rating Plug configuration Cord and connector standards 100V - 120V 1 ANSI C73.11 2 NEMA 5-15P 3 IEC 83 North America 125V 1 ANSI C73.11 2 NEMA 5-15P a=7±0.05 mm 3 IEC C13 b=7±0.05 mm...
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Page 73: Chapter 2 Operation
2. OPERATION CHAPTER 2 OPERATION 2.1 Before Turning On the Power WARNING If any of the air intake and exhaust holes of the equipment is blocked, the temperature inside the equipment may rise and that may cause a fire or failure of the equipment.
Page 74: Starting The Equipment
2. OPERATION 2.2 Starting the Equipment Follow the procedure below to start the equipment: Connect the plug of the power cord to the outlet. When the plug of the power cord is connected to the outlet, the standby lamp (STBY) will be turned on.
Page 75: Shutting Down The Equipment
2. OPERATION 2.3 Shutting Down the Equipment When you shut down the equipment, first confirm that no other users are using the equipment and no background programs are running. Then follow the procedure below: ・Stop application programs. ・Shut down the OS. The specific procedure for stopping an application program differs depending on each application.
Page 76: Power Shutdown
2. OPERATION 2.4 Power Shutdown Confirm that the equipment is shut down. (See “2.3 Shutting Down the Equipment”.) Remove the plug of the power cord of this equipment from the outlet. When the main power is turned off, the standby lamp (STBY) is turned off. 2.5 Emergency Shutdown WARNING In case of smoke, a burning smell, or the like, unplug the power cord from the...
Page 77: Dvd Drive
2. OPERATION 2.6 DVD drive NOTICE ● If you insert or access a CD or DVD, the system load may increase and running applications may be affected. Do not insert or access an optical disc during online operation (system operation). ●...
Page 78: Ejecting A Cd Or Dvd
2. OPERATION < NOTE > ・ For information about the precautions for the DVD drive, see “PRECAUTIONS 5. DVDs”. 2.6.2 Ejecting a CD or DVD 1. Confirm that the lamp is neither on nor flashing (the drive is operating). 2. Press the eject button gently to open the disc tray. 3.
Page 79: Controlling The Power Using The Lan
2. OPERATION 2.7 Controlling the Power Using the LAN The power for this equipment can be turned on from a remote device by way of the LAN. This section explains WOL (Wake ON LAN), which is used for turning on the power for the equipment through the LAN.
Page 80: Turning On The Power Using The Lan
2. OPERATION 2.7.2 Turning on the power using the LAN 1. Insert the plug of the power cord into an outlet and turn on the main power. The standby lamp (STBY) will be lit. 2. Send a Magic Packet™ frame to the built-in LAN adapter in the equipment. When the built-in LAN adapter receives a Magic Packet™...
Page 81 2. OPERATION < About the Magic Packet™ frame > In a Magic Packet™ frame, the SOURCE ADDRESS, DESTINATION ADDRESS (the MAC address of the receiver or the MULTICAST ADDRESS including the BROADCAST ADDRESS), CRC, and the like must meet the basic requirements of the LAN in use. The data in a Magic Packet™...
Page 82: Setting Up The Lan Interface
2. OPERATION 2.8 Setting Up the LAN Interface This equipment has two built-in 1000BASE-T/100BASE-TX/10BASE-T LAN ports. For information about the location of the LAN port connector (1000BASE-T/100BASE- TX/10BASE-T), see “1.5 Name and Function of Each Part”. < NOTE > ・ For information about the precautions for the network, see “PRECAUTIONS 2. NETWORK”.
Page 83 2. OPERATION ● Setting the network transfer speed (The display image assumes Windows® 7 but it is similar under other OS.) 1. Log on to the computer using an administrator's account. 2. Right-click Start. Then click Device Manager. The Device Manager window appears. (In Windows®...
Page 84 2. OPERATION 4. Click ACPI x64-based PC > Microsoft ACPI-Compliant System > PCI Express Root Complex. 2-12...
Page 85 2. OPERATION 5. See the following and double-click the network adapter you want to configure and open Network Connection Properties window. [When you configure the built-in LAN (LAN1)] Click Intel(R) 8 Series/C220 Series PCI Express Root Port #3 – 8C14. Then double-click the network adapter under it (in the example in the figure below, Intel(R) I210 Gigabit Network Connection).
Page 86 2. OPERATION 6. Click the Link Speed tab. 7. Select the transfer speed and the transfer mode you want to choose from the Speed and Duplex list. ・Auto Negotiation: auto-negotiation setting ・10 Mbps Half Duplex: 10 Mbps/Half-duplex setting ・10 Mbps Full Duplex: 10 Mbps/Full-duplex setting ・100 Mbps Half Duplex: 100 Mbps/Half-duplex setting ・100 Mbps Full Duplex: 100 Mbps/Full-duplex setting ・1.0 Gbps Full Duplex: 1.0 Gbps/Full-duplex setting...
Page 87 2. OPERATION If you do not have to configure the transfer speed and the transfer mode, select Auto Negotiation at the top of the list to choose the auto-negotiation setting. 8. Click OK. 9. Close the Device Manager window. < NOTE > ・...
Page 88 2. OPERATION  Action to take if the link is unstable at 1000 Mbps Depending on the type of the connected hub, the link may not be stable at 1000 Mbps. If you want to use the network at 1000 Mbps, verify the connection with the hub in advance. If the link is unstable at 1000 Mbps, it is made stable by taking the following action.
Page 89 2. OPERATION  Precautions for mounting and using multiple LAN adapters If multiple LAN adapters are mounted and there are frequent interrupt requests from either of the adapters or the amount of processed data is too large, the performance of the adapters may not be as high as expected.
Page 90 2. OPERATION ・ DMA Coalescing Sets an upper limit on the maximum amount of latency applied to any network packet due to direct Memory Access(DMA) Coalescing. ・Flow Control This enables adapters to generate or respond to flow control frames, which help regulate network traffic.
Page 91 2. OPERATION ・Interrupt Moderation Rate This sets the rate at which the controller moderates or delays the generation of interrupts. ・Receive Buffers This sets the number of Receive Buffers used by the driver when copying data to protocol memory. ・Transmit Buffers This sets the number of Transmit Buffers, data segments used by the adapter when recording transmission packets in system memory.
Page 92 2. OPERATION ・Low Latency Interrupt Enables adapters to bypass interrupt moderation and immediately generate an interrupt when certain TCP packets arrive, allowing the system to handle the packet more quickly. 2-20...
Page 93 2. OPERATION  Notes about the case when link down is recorded in the log during OS startup. While Windows® is starting, the following warnings may be displayed in the event log. These warnings are recorded by the initialization process of the LAN driver at the startup of Windows®...
Page 94: Setting Up The Screen
2. OPERATION 2.9 Setting Up the Screen For screen settings, you can configure resolution (the number of dots that constitutes the screen), refresh rate (the number of screen refreshes per second), and the single- display and multiple-display settings. (The display image assumes Windows® 10 IoT but it is similar under other OS.) <...
Page 95 2. OPERATION 2. In the HD Graphics Control Panel window, click Display. 3. Configure the screen setting items displayed on the middle of the window. Setting Item Description Resolution This allows you to select the resolution. Refresh Rate This allows you to select the refresh rate. 2-23...
Page 96 2. OPERATION < NOTE > ・ Do not change the Rotation and Scaling settings. ・ When you configure the resolution, color depth, and refresh rate, you must choose from the options described in “4.1 Equipment Specification (7) Supported resolutions”. 4. When you finish configuring the setting items, click Apply. If you change the resolution or refresh rate, the following confirmation screen for the configuration change will be displayed.
Page 97 2. OPERATION (2) Configuring screen settings for two (multiple) displays This equipment supports multiple display output. If you connect two displays, the two displays can be used simultaneously. The following shows how to set up the multiple display output. 1. As described in "(1) Configuring screen settings for a single display", start Intel® HD Graphics Control Panel >...
Page 98 2. OPERATION (a) Clone If you select this mode, both displays show the same screen and have the same resolution, color depth, and refresh rate. Before connecting displays, check the capabilities of the displays (maximum resolution, highest refresh rate, and so on). 1.
Page 99 2. OPERATION (b) Extended If you select this mode, one screen is divided into two and displayed on two displays. The resolution, color depth, and refresh rate can be configured independently. The task bar is not displayed in display 2. Which resolution, color depth, and refresh rate can be selected depends on the capabilities of the display connected.
Page 100 2. OPERATION (c) Collage This feature allows one screen to be divided and displayed on multiple displays. The screen resolution is the sum of the resolutions of all displays. For example, if you enable Collage with two displays placed side by side, the horizontal resolution becomes the sum of the horizontal resolutions of the two displays.
Page 101 2. OPERATION 4. When you finish configuring the settings, click Apply. If you change the resolution or refresh rate, the following confirmation screen for the setting change will be displayed. Click Yes. 2-29...
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Page 103: Chapter 3 Setup
3. SETUP CHAPTER 3 SETUP 3.1 Setup Procedure when you turn on the power for the first time 3.1.1 Setting up Windows® 10 IoT This section describes the procedure for setting up the preinstalled Windows® 10 IoT. • Set basic items of Windows® 10 IoT. •...
Page 104 3. SETUP ● Windows® 10 IoT Enterprise setup procedure Perform the following procedure to set up Windows® 10 IoT Enterprise. 1. Turn on this equipment. Windows starts running and setup is prepared. Then, the message “Setup is installing devices. Please wait...” appears, indicating that installation of the device driver is in progress.
Page 105: Setting Up Windows® 7
3. SETUP 3.1.2 Setting up Windows® 7 This section describes the setup procedure of the pre-installed Windows® 7 Professional. ・Basic settings of Windows® 7 Professional are configured. ・The setup of the RAS feature is automatically done. ・The procedure takes about 20 minutes. Preparing the setup ●...
Page 106 3. SETUP ●Windows® 7 setup procedure Perform the following procedure to set up Windows® 7 Professional. 1. Turn on this equipment. Windows starts and prepares for the setup. Then, a message "Setup is installing devices. Please wait..." is displayed to indicate that device drivers are being installed.
Page 107 3. SETUP 3. A setup screen for the country or region, the time and currency format, and the keyboard or input method settings appears. ・If the English language was selected at step 2, just leave the settings as they are and click Next.
Page 108 3. SETUP 5. The password input window is displayed. ・Enter a password in the Type a password box and in the Retype your password box. ・Enter a password hint in the Type a password hint box. ・Click Next. 6. The Please read the license terms window is displayed. ・Check the displayed contents and select the I accept the license terms check box.
Page 109: Configuring Basic Settings After Os Setup
3. SETUP 3.2 Configuring Basic Settings after OS Setup 3.2.1 Basic Settings for Windows® 10 IoT This section describes the basic settings procedure of the preinstalled Windows® 10 IoT Enterprise. Perform this procedure as needed after the setup of OS according to “3.1 Setup Procedure Required after the First Power-on”.
Page 110 3. SETUP 3.2.1.2 Setting Up Auto-update Windows® 10 IoT Enterprise settings allow update programs delivered from Windows Update to be applied automatically. The system and application update programs are regularly checked and are automatically downloaded and installed. The following two options are selectable for the auto-update setting of Windows® 10 IoT Enterprise.
Page 111 3. SETUP [Enabling manual update of Windows Update] If you do not want auto download and installation of update programs, you can set Windows Update to manual update by using the local group policy editor (gpedit.msc). The following describes the procedure to set Windows Update to manual update. 1.
Page 112 1. After the OS has started, set the last disc (the second one of a set of two discs or the third one of a set of three discs) of the recovery DVD “HITACHI HJ-204*-WEM* Product Recovery DVD” to the DVD drive. (The underlined part is an example. The information of * varies from model to model because the model of the purchased computer is indicated.
Page 113 3. SETUP (2) Switching the language to be displayed Perform the following procedure to switch the language to be displayed. 1. Open Control Panel, and then click Add a language. 2. Click Add a language. 3. Select the language you want to display, and then click the Add button. 4.
Page 114: Basic Settings For Windows® 7
3. SETUP 3.2.2 Basic Settings for Windows® 7 This section describes the basic settings procedure of the preinstalled Windows® 7 Professional. Perform this procedure as needed after the setup of OS according to “3.1 Setup Procedure when you turn on the power for the first time”. 3.2.1.1 Outline of basic settings procedure See “2.8 Setting Up the LAN Interface”...
Page 115 3. SETUP 3.2.2.2 Setting Up Auto-update Windows® 7 has an automatic updating function for bug fixes. This function automatically downloads and installs bug fix updates released on the Microsoft Web site. It should be noted that currently running programs can be affected when this function is executed.
Page 116 3. SETUP 5. The Choose how Windows can install updates window is displayed. Select Never check for updates (not recommended) and click OK. 6. Click the Close button [×] at the upper right corner of the System and Security window. 3-14...
Page 117 ・If you see the User Account Control window, click Yes. 4. Type the following character string in the command prompt, and then press the Enter key. C:¥HITACHI¥IE11¥Preparation.bat 5. The following message appears and installation of the update program necessary for installing Internet Explorer 11 starts.
Page 118 3. SETUP Notes 1: Specify the culture name corresponding to the language you want to add for EN-US. Correspondence between language and culture name is shown below. Language Culture name English EN-US Chinese (China) ZH-CN Chinese (Hong Kong) ZH-hk Chinese (Taiwan) ZH-tw Korean KO-Kr...
Page 119 3. SETUP 10. When the installation has been completed, the following window opens. 11. Perform the Internet Explorer setting following the instruction in the window. < NOTE > • If the installation failed, visit the following site to solve the problem. Microsoft technical information document number 2872074 Troubleshooting a failed installation of Internet Explorer 11 https://support.microsoft.com/en-us/kb/2872074...
Page 120: Setup Procedure When Using Windows Xp Mode
・If you see the User Account Control window, click Yes. 3. At the command prompt, type the following and press Enter. rmdir /s C:¥HITACHI¥XP_Mode 4. A confirmation message for the deleting directory is output. Type y and then press Enter.
Page 121 3. SETUP 3.2.3.1 Overview of the setup procedure Installing Windows XP Mode See “3.2.3.2 Installing Windows XP Mode”. ・Windows XP Mode is installed. ・The procedure takes about 5 minutes. See “3.2.3.3 Installing Windows Virtual PC”. Installing Windows Virtual PC ・Windows Virtual PC is installed. ・The procedure takes about 5 minutes.
Page 122 Command Prompt.) ・If you see the User Account Control window, click Yes. 3. At the command prompt, type the following and press Enter. cd C:¥HITACHI¥XP_Mode 4. And then type the following and press Enter. Installation starts. WXPMode_install.bat 5. When the installation finishes, the following message is displayed to indicate the installation is complete.
Page 123 ・Click Start. In the Search programs and files box at the lower left corner on the Start menu, type the following, and then press Enter. C:¥HITACHI¥XP_Mode¥Virtual-PC ・The Windows Explorer window is displayed. Double-click a setup program under the directory. Note that a setup program is different depending on whether the OS is a 32-bit or 64-bit version.
Page 124 3. SETUP 5. After the installation is complete, a window is displayed to prompt you to restart the system. Click Restart Now to restart. Restart begins. 3.2.3.4 Preparing Windows XP Mode setup The following items are necessary for the setup work for Windows XP Mode. Before you start the setup work, decide or check those items beforehand.
Page 125 3. SETUP 3.2.3.5 Setting up Windows XP Mode setup Follow the procedure below to set up Windows XP Mode. 1. Click Start and point to All Programs. 2. Click Windows Virtual PC > Windows XP Mode. 3. The Windows XP Mode License Agreement is displayed. ・Read the license agreement carefully and select the I accept the license terms check box.
Page 126 3. SETUP 4. The Installation folder and credentials window opens. ・In the Password and Confirm password boxes, type a password for XPMUser. ・Click Next. 5. A window for configuring Automatic Updates is displayed. ・Select Not right now and click Next. 3-24...
Page 127 3. SETUP 6. A window is displayed to indicate setup will share the drives. ・Click Start Setup. 7. A window is displayed to show the Windows XP Mode setup is progressing. 3-25...
Page 128 3. SETUP When the setup is complete, the virtual machine is started and you are automatically logged on as an XPMUser. The following event may be recorded in the event log after the first logon. The operation of the system will not be affected. Source: Service Control Manager Event ID: 7005 Type: Error...
Page 129 Command Prompt.) ・If you see the User Account Control window, click Yes. 3. At the command prompt, type the following and press Enter. cd “C:¥HITACHI¥XP_Mode¥Windows XP Mode” 4. And then type the following and press Enter. WXPMode_uninst.bat 3-27...
Page 130 3. SETUP 5. At the beginning of the uninstallation, the “Do you want to uninstall Windows XP Mode? (y/n)” message is displayed. If you want to uninstall, press y and press Enter. If you do not want to uninstall, press n, and press Enter. The uninstallation will be aborted.
Page 131 3. SETUP (b) Uninstalling Windows Virtual PC Follow the procedure below to uninstall Windows Virtual PC. 1. If you are not logged on to the computer as an administrator account, log on to the computer as an administrator account. 2. Click Start and then click Control Panel. 3.
Page 132 3. SETUP 6. The Uninstall an update window is displayed. Click Yes. 7. After the installation is complete, a window is displayed to prompt you to restart the system. Click Restart Now to restart. This completes the uninstallation procedure for Windows Virtual PC. <...
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Page 135: Chapter 4 Precautions While The Os Is Running
4. PRECAUTIONS WHILE THE OS IS RUNNING CHAPTER 4 PRECAUTIONS WHILE THE OS IS RUNNING 4.1 Event Log Entries during Setup This equipment may record the following events in the event log during the OS setup, but those events do not affect the operation of the system. Source Event ID Type...
Page 136: Event Log Entries While The Os Is Running
4. PRECAUTIONS WHILE THE OS IS RUNNING 4.2 Event Log Entries While the OS is Running This equipment may record the following events in the event log while the OS is running, but those events do not affect the operation of the system. ●...
Page 137 4. PRECAUTIONS WHILE THE OS IS RUNNING ● In the case of Windows® 10 IoT Source Event ID Type Error DistributedCOM 10010 Time-Service Warning Warning Search 3036 In the case of Windows®10 IoT Enterprise, the Product Activation is automatically carried out at the time of Internet connection.
Page 138: Scheduled Functions By Default
4. PRECAUTIONS WHILE THE OS IS RUNNING 4.3 Scheduled Functions by Default In Windows®, various functions are scheduled by default and executed periodically in the background. Among those functions, Windows Defender (anti-spyware feature) and the disk defragmenter (or optimize drives) may increase the system load significantly when they run and may affect the operation of the applications for business use.
Page 139 4. PRECAUTIONS WHILE THE OS IS RUNNING 5. The Disk Defragmenter window appears. ・ Under Schedule, click Turn on schedule. 6. The Disk Defragmenter: Modify Schedule window appears. Select the Run on a schedule (recommended) check box. 7. As required, configure the frequency, day of the week, and start time of defragmentation.
Page 140 4. PRECAUTIONS WHILE THE OS IS RUNNING 8. Click Select disks. 9. The Disk Defragmenter: Select Disks For Schedule window appears. As required, select the drives you want to defragment. ・ Click OK. Notes 1: SSD is not appeared on Select Disks For Schedule window. 10.
Page 141 4. PRECAUTIONS WHILE THE OS IS RUNNING (b) Run Disk Defragmenter manually. 1. If you are not logged on to the computer as an administrator, log on to the computer as an administrator. 2. Click Start > Control Panel. 3. The Control Panel window appears. Click System and Security. 4.
Page 142 4. PRECAUTIONS WHILE THE OS IS RUNNING (2) Drive Optimize (for Windows® 10) On this equipment, the drive optimization schedule is turned off by default. If you want to optimize drives, you can do that by using either one of the methods below. (a) Turn on the drive optimization schedule.
Page 143 4. PRECAUTIONS WHILE THE OS IS RUNNING 4. The Optimize Drives window appears. ・ Under Scheduled optimization, click Turn on. 5. The Optimization schedule window appears. Select the Run on a schedule (recommended) check box. 6. As required, configure the frequency of defragmentation. The initial schedule of defragmentation is as follows.
Page 144 4. PRECAUTIONS WHILE THE OS IS RUNNING 8. The Select the drives you want to optimize on a regular schedule window appears. As required, select the drives you want to defragment ・ Click OK. 9. The Optimization schedule window appears. Click OK. 10.
Page 145 4. PRECAUTIONS WHILE THE OS IS RUNNING (b) Run the drive optimization manually. 1. Execute steps 1 though 3 in ” (a) Turn on the drive optimization schedule.” 2. The Optimize Drives window appears. ・ Under Status, select the drive you want to defragment, and click Optimize. ・When the disk optimization process is complete, the date and time of the optimization is displayed in the Last Run column.
Page 146: Security Enhancement Function
4. PRECAUTIONS WHILE THE OS IS RUNNING 4.4 Security Enhancement Function  Windows® 7 In Windows® 7, a spyware preventive function Windows Defender has been scheduled and is executed regularly on the background. We recommend that you change the scheduled time as needed so as not to overlap with the operation schedule of job applications.
Page 147: Factory-Shipped Network Settings
4. PRECAUTIONS WHILE THE OS IS RUNNING 4.5 Factory-Shipped Network Settings Turning off SNP (Scalable Networking Pack) The purpose of SNP is to reduce the processor load by delegating TCP-related processing to the network adapter. SNP is made of the following three features. ・...
Page 148: Drawing Abnormality Due To Frequent Use Of Command Prompt
4. PRECAUTIONS WHILE THE OS IS RUNNING 4.6 Drawing Abnormality Due to Frequent Use of Command Prompt If the command prompt is activated hundreds of times in Windows® 7 without rebooting the OS, normal drawing on the desktop screen cannot be obtained. This phenomena occurs because the explorer (process name: explorer.exe) consumes drawing resources each time the command prompt is activated.
Page 149 5. SPECIFICATION CHAPTER 5 SPECIFICATION 5.1 Equipment Specifications (1) Common specifications Item Specifications Model See “(2) Individual specifications”. Processor See “(2) Individual specifications”. Main memory 4GB / 8GB / 16GB (*9) Display resolution See “(6) Supported resolutions”. and color depth DVD-Multi drive (*1) Built-in file device...
Page 150: Chapter 5 Specifications
5. SPECIFICATION (2) Individual specification Specifications Item HF-W2000 model 48 HF-W2000 model 45 A model:HJ-2045-xxyA Model A model:HJ-2048-xxyA B model:HJ-2045-xxyB (*3) B model:HJ-2048-xxyB S model:HJ-2045-xxyS Intel® Xeon® Processor Intel® Core i3-4360 Processor Processor E3-1225 v3 (3.2GHz) (3.7GHz) HDD1 or SATA HDD 500GB or...
Page 151 Microsoft® Windows® 10 IoT Enterprise 2015 LTSD (64bit) (Embedded licensing version) Microsoft® Windows® 7 Professional for Embedded Systems SP1 (64bit) (Embedded licensing version) (*) Microsoft® Windows® 7 Professional for Embedded Systems SP1 (32bit) (Embedded licensing version) (*) (*) Only HF-W2000 model 45 support (4) Accessories Item Specifications Power cord...
Page 152 (*1) It has been confirmed that all refresh rate settings indicated in the table actually work in the test environment provided by Hitachi. It should be noted that supported resolutions and refresh rates are different depending on the display. Consequently, some settings may not be used for a specific display.
Page 153 5. SPECIFICATION (7) Main memory specifications Only the following combinations can be used for the configuration of the main memory of this equipment. Slot A Slot B Total capacity － 16GB (8) Optional LAN adapter specifications (HJ-F2040-20) Item Specifications 1000BASE-T/100BASE-TX/10BASE-T by auto-negotiation × 1 Interface (RJ45, Wake on LAN not supported) Installed slot...
Page 154 5. SPECIFICATION (10) Maximum current specifications (USB port, Extension board, DisplayPort) The following table shows the maximum total current consumption for the USB ports, extension slots (PCI Express / PCI) and DisplayPort. Maximum total current consumption for USB port 8 port/ DC Output Extension board 3 slot/ DisplayPort 1 port...
Page 155: Memory Space
5. SPECIFICATION 5.2 Memory Space Conventional memory (DOS application area) A0000 Video RAM window C0000 Space available for real mode. Video BIOS (*1) D0000 Extended BIOS space (*2) E0000 System BIOS (Flash ROM) 100000 (1MB) Main memory DF20 0000 Memory-mapped I/O 1 0000 0000 Main memory 4 1FFF FFFF...
Page 156: I/O Space
5. SPECIFICATION 5.3 I/O Space I/O address Device name 0000－001F DMA controller 0020－002D Interrupt controller 1 configuration 002E－002F Super I/O 0030－003D Interrupt controller 1 0040－0043 System timer 1 configuration 004E－004F Super I/O 0050－0053 System timer 2 0060、0062、0064、0066 Keyboard controller 0061 NMI controller 0070－0077 RTC controller...
Page 157: List Of Interrupts
5. SPECIFICATION 5.4 List of Interrupts Interrupt pin Description Cascade (from 8259 #1) IRQ0 Not used IRQ1 Timer IRQ2 Serial port 2 (COM2) IRQ3 Serial port 1 (COM1) IRQ4 Not used IRQ5 Not used IRQ6 Not used IRQ7 Real-time clock IRQ8 IRQ9 SCI, SMBus...
Page 158: Serial Port Settings
5. SPECIFICATION IRQ assignment when the APIC is disabled Interrupt pin Description IRQ0 Timer IRQ1 Not used IRQ2 Cascade IRQ3 Serial port 2 (COM2): B IRQ4 Serial port 1 (COM1): A IRQ5 Not used IRQ6 Not used IRQ7 Not used IRQ8 Real-time clock IRQ9...
Page 159: Bios Setup
5. SPECIFICATION 5.6 BIOS Setup The BIOS stores the system configuration information in the SPI-ROM. When the system configuration is modified, it may be necessary to change the BIOS settings. < NOTE > When the equipment is shipped, the BIOS is configured in accordance with the system configuration.
Page 160 5. SPECIFICATION (4) Details of the setup menu The following tables show the details of the items you can set up in each menu. (1/3) Setting item Default value Note menu Main System Date When you set the system up for the first time, be sure to configure these System Time two items.
Page 161 5. SPECIFICATION (2/3) Setting item Default value Note menu Advanced PCI Enable Enabled Configuration Device Master Slot #1 Latency 0040h Timer Option Enabled Specifies whether to execute the ROM Scan extension ROM. If you specify Disabled for this setting, the extension ROM will not be executed.
Page 162 5. SPECIFICATION (3/3) Setting item Default value Note menu Power After AC Power On Auto Specifies the action when the power to the equipment is turned on. Stay Off: When the power is turned on, the system goes into the soft power off mode.
Page 163 5. SPECIFICATION (5) Restoring the default settings When you want to restore all items in the setup menu back to the default settings, follow the procedure below: 1. Start the setup menu. (See “(1) Starting the setup menu”.) 2. Open Exit in the top menu. Move the cursor to Load Setup Defaults and press Enter. The message “Load Optimized Defaults?”...
Page 164: Hardware System Clock
5. SPECIFICATION 5.7 Hardware System Clock This equipment has a hardware system clock that uses an RTC (real-time clock) IC. The clock has a built-in calendar and continues to work using a backup battery even when the system power is off. Table 5-1 Hardware System Clock Specification Item Specifications...
Page 165: Interface Specifications
5. SPECIFICATION 5.8 Interface Specifications 5.8.1 Connector specifications The following shows the specifications of the interfaces from this equipment to external devices. For information about the location of the ports, see “1.5 Name and Function of Each Part”. (1) Motherboard (Standard) ●...
Page 166 5. SPECIFICATION ● Serial port (male connector, inch screws) (COM1) Pin No. Signal name Pin No. Signal name ● Built-in LAN port (RJ-45 modular port 8 pins) Pin No. Signal name TRD0+ TRD0- TRD1+ TRD2+ TRD2- TRD1- TRD3+ TRD3- For network connection, use a cable specified as follows. Cable specification: UTP cable (twisted-pair cable without shield) category 5e or 6 5-18...
Page 167 5. SPECIFICATION ● Video port (DVI-I 29 pins, inch screws) Pin No. Signal name Pin No. Signal name Pin No. Signal name TX2M TX1M TX0M TX2P TX1P TX0P SGND SGND SGND NC(TX4M) NC(TX3M) NC(TX5M) NC(TX4P) NC(TX3P) NC(TX5P) DDCCLK2 P5DFP SGND DDCDAT2 PGND TXCP...
Page 168 5. SPECIFICATION ● Video port (DisplayPort 20 pins) Pin No. Signal name Pin No. Signal name MainLane0+ MainLane3- MainLane0- CONFIG1 MainLane1+ CONFIG2 Aux+ MainLane1- MainLane2+ Aux- HotPlug MainLane2- MainLane3+ +3.3V 5-20...
Page 169 5. SPECIFICATION ● Audio port: LIN and LOUT (3.5φ stereo audio port) LOUT Pin No. Signal name Pin No. Signal name AGND AGND LIN_L LOUT_L LIN_R LOUT_R Mold Plug Audio cable < NOTE > The diameter of the mold of the cable must be 10 mm or less. If the diameter of the mold is larger than 10 mm, when you try to connect cables to both LINE IN and LINE OUT, the two molds get in the way of each other and you cannot insert the connectors.
Page 170 5. SPECIFICATION (2) RAS external control interface (optional) Note: Serial port and External control I/O port ● Serial port (male connector, inch screws) Pin No. Signal name Pin No. Signal name ● External control I/O port (male connector, inch screws) Pin No.
Page 171: External Control Specifications
5. SPECIFICATION 5.8.2 External control specifications (1) External control I/O port (EXT) specifications Item Sub-item Specification External Usage RMTRESET, RMTSHTDN (GENDI), GENDI0, control GENDI1, and GENDI2 (RMTPWRON) (*1) (*2) input Electrical Interface Non-voltage transistor contact interface Contact current 1 mA/point Applicable load •...
Page 172 5. SPECIFICATION (2) List of external control I/O signals (1/2) Connection diagram HJ-F2040-16 HJ-F2040-17 Signal name Meaning B contact A contact CPU side Terminal User side specifications specifications PSDOWN_1 40 VDC 0.1A Activated when the OS is When the power is When the power is Contact spec Fuse...
Page 173 5. SPECIFICATION (2/2) Connection diagram HJ-F2040-16 HJ-F2040-17 Signal name Meaning B contact A contact CPU side Terminal User side specifications specifications RMTSHTDN_1 This is a shutdown request 5V(VCC) (GENDI_1) signal or a general purpose input signal. When this contact RMTSHTDN_2 is closed, the OS will be shut Contact (GENDI_2)
Page 174 5. SPECIFICATION (3) Recommended EXT cable specifications 1. For connection, the following cable is required. Model: HJ-7805-C1-XX, where the XX part shows the length. (*1) D-sub 25-pins M4 solderless female terminal Shielded grounding (*2) (*1) The maximum cable length is 30 m. (*2) To connect a cable shield, beside the cable, you must provide a shielded grounding bar dedicated for a shielded wire connection.
Page 175: External Interface Cable Length Specifications
5. SPECIFICATION 5.8.3 External interface cable length specifications (1) External interface cable length specifications The recommended maximum cable length for each interface of this equipment is as follows. Connector name Cable length (m) Remarks DVI-I port DVI-D port DisplayPort UTP Category 5e or better LAN port For information about the cable External control I/O port (Optional)
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Page 177: Chapter 6 Checkup And Maintenance
6. CHECKUP AND MAINTENANCE CHAPTER 6 CHECKUP AND MAINTENANCE 6.1 Daily Checkup WARNING Make sure to install a dust filter to equipment. If you do not, dusts enter into the equipment and the short circuit fire may occur as a result. CAUTION Before you clean or replace the dust filter or the case fan of this equipment, make sure you shut down the OS, disconnect the plug of the power cord from...
Page 178 6. CHECKUP AND MAINTENANCE (1) Cleaning a dust filter NOTICE If you wash a dust filter, dry it completely before re-attaching it to the equipment. If you use the equipment while its dust filter is not completely dry, the equipment may fail.
Page 179 ● Do not spray detergent directly on to the keyboard or spill liquid detergent on it. ● Do not wipe the keyboard with a wet cloth. If you do, the equipment may fail. HITACHI ● When you use detergent, spray a minimum amount of detergent on a cloth.
Page 180: Periodic Checkup
6. CHECKUP AND MAINTENANCE 6.2 Periodic Checkup The table below shows how to check up the Equipment periodically. A qualified maintenance personnel must conduct this periodical checkout. Include the checkout time in the system operation schedule. Checkup item Frequency Note Collection of logging information Once per year Inspection and cleaning for the components...
Page 181: Installing And Removing Components
6. CHECKUP AND MAINTENANCE 6.3 Installing and Removing Components 6.3.1 Types and locations of installed components The figure below shows the types and locations of the components installed in this equipment. Dust filter DVD Drive CPU fan Fan duct Main memory slot HDD or SSD (from left to right, A1 and B1)
Page 182: Before Installing Or Removing Components
6. CHECKUP AND MAINTENANCE 6.3.2 Before installing or removing components When you install or removing components, confirm and keep strictly the following instructions. CAUTION ● Before you start the work, make sure you shut down the OS, unplug the power cord from the outlet, and wait for at least one minute.
Page 183: Installing And Removing The Cover Of The Equipment
6. CHECKUP AND MAINTENANCE 6.3.3 Installing and removing the cover of the equipment CAUTION When you install the cover of the equipment, do not put your fingers inside the cover. If you do, your fingers may get caught and injured. Before starting to work, see “6.3.2 Before installing or removing components”.
Page 184: Installing And Removing An Extension Board
6. CHECKUP AND MAINTENANCE 6.3.4 Installing and removing an extension board WARNING Before you install or remove an extension board, make sure you shut down the OS, unplug the power cord from the outlet, and wait for at least one minute. If you install or remove an extension board without shutting down the power, an electric shock or a fire may result.
Page 185: Figure 6-3 Removing The Pci Cover
6. CHECKUP AND MAINTENANCE (2) Information about extension boards (a) Types of extension boards The equipment has a total of three extension slots (two PCI Express slots and a PCI slot). ・The PCI Express slots are compliant with PCI EXPRESS BASE SPECIFICATION REVISION 2.0. ・The PCI slots are compliant with PCI LOCAL BUS SPECIFICATION REVISION 2.1.
Page 186: Figure 6-4 Removing An Extension Board
6. CHECKUP AND MAINTENANCE [3] Remove the screw which fixes an extension board to the extension slot. [4] Pull up an extension board for the connector of the extension slot horizontally while having a part right above the connector terminal of an extension board. The connector of Extension board the extension slot...
Page 187: Figure 6-5 Installing An Extension Board
6. CHECKUP AND MAINTENANCE (4) Installing an extension board [1] See “(3) Removing an extension board”, and remove the cover of the equipment and the PCI cover. [2] When installing an extension board to the slot 2 or the slot 3, see “(3) Removing an extension board”...
Page 188 6. CHECKUP AND MAINTENANCE 6.3.5 Installing and removing an external control board WARNING Before you install or remove an external control board, make sure you shut down the OS, unplug the power cord from the outlet, and wait for at least one minute. If you install or remove an external control board without shutting down the power, an electric shock or a fire may result.
Page 189: Figure 6-6 Removing The Ffc Cable
6. CHECKUP AND MAINTENANCE (2) Removing an external control board [1] Follow the instructions in “6.3.4 Installing and removing an extension board” to remove the cover of the equipment and the PCI cover. [2] Remove the screw which fixes an external control board to the extension slot. [3] Lift slowly the nail of the FFC connector on motherboard, and pull up FFC cable from the connector.
Page 190 6. CHECKUP AND MAINTENANCE (3) Installing an external control board Follow the procedure described in “(2) Removing an external control board” in reverse to installing an external control board. < NOTE > ・ When you install or remove the FFC cable, treat carefully the nail of the FFC connector so that it is not broken.
Page 191: Installing And Removing A Main Memory
6. CHECKUP AND MAINTENANCE 6.3.6 Installing and removing a main memory WARNING Before you install or remove main memory, make sure you shut down the OS, unplug the power cord from the outlet, and wait for at least one minute. If you install or remove main memory without shutting down the power, an electric shock or a fire may result.
Page 192 6. CHECKUP AND MAINTENANCE (2) Installing a main memory NOTICE The orientation of a main memory module on a connector is fixed. When you  install a main memory module, make sure the orientation is correct. Otherwise, failure of the equipment may result. Do not install main memory modules with different capacities on slot A1 and ...
Page 193 6. CHECKUP AND MAINTENANCE (3) Removing main memory Follow the procedure described in “(2) Installing a main memory” in reverse to remove main memory. (4) Reconfiguring the memory dump file settings When you change the capacity of main memory, you must reconfigure the memory dump collection settings.
Page 194: Installing And Removing An Hdd Or Ssd
6. CHECKUP AND MAINTENANCE 6.3.7 Installing and removing an HDD or SSD CAUTION When you install or remove a HDD or SSD, make sure you do not cut your fingers on the protrusions. NOTICE Put the HDD or SSD on a shock-absorbing material such as an antistatic ...
Page 195: Figure 6-8 Removing An Hdd Or Ssd
6. CHECKUP AND MAINTENANCE (2) Removing an HDD or SSD NOTICE In the case of the B model, when you install or remove an HDD, make sure the drive bay number is correct. If you remove an HDD and install it in a different bay, a configuration information mismatch occurs and the equipment may not start or the data stored on the HDD may be lost.
Page 196 6. CHECKUP AND MAINTENANCE (3) Mounting an HDD or SSD Follow the procedure described in “(2) Removing an HDD or SSD” in reverse to mount an HDD or SSD. < NOTE > When mounting Drive bay 1, be careful not to roll up an internal ground spring. 6-20...
Page 197: Installing And Removing A Dvd Drive
6. CHECKUP AND MAINTENANCE 6.3.8 Installing and removing a DVD drive CAUTION When you install or remove a DVD drive, make sure you do not cut your fingers on the protrusions. NOTICE Make sure you do not apply too much force to the connector of the DVD drive and the top of the DVD drive.
Page 198: Installing And Removing A Dust Filter
6. CHECKUP AND MAINTENANCE 6.3.9 Installing and removing a dust filter WARNING Make sure to install a dust filter to equipment. If you do not, dusts enter into the equipment and the short circuit fire may occur as a result. (1) Before installing or removing a dust filter ・Before starting to work, see “6.3.2 Before installing or removing components”.
Page 199: Attaching And Detaching The Vertical Stand
6. CHECKUP AND MAINTENANCE 6.3.10 Attaching and detaching the vertical stand CAUTION Falling or dropping of the Equipment vertically placed on the desktop may cause injury. Be sure to attach the vertical stand accompanying the Equipment and place the Equipment with the vertical stand on a level surface. (1) Before attaching or detaching the vertical stand ・Before starting to work, see “6.3.2 Before installing or removing components”.
Page 200: Removing The Lithium Battery
6. CHECKUP AND MAINTENANCE 6.4 Removing the lithium battery CAUTION ● This equipment uses a lithium battery. When you replace the lithium battery, make sure you replace it with one specified by the Manufacture. Otherwise, an explosion, a fire, a burst battery, heat generation, a liquid spill, or gas generation may result.
Page 201 6. CHECKUP AND MAINTENANCE [4] Lift the another edge of the battery cover which you lifted in step 3, and remove the battery cover from the battery connector. [5] Pick up the lithium battery and remove it from the battery connector. Lithium battery Battery cover [4] Lift the another...
Page 202: Enabling The Remote Power On Function
6. CHECKUP AND MAINTENANCE 6.5 Enabling the Remote Power On Function CAUTION Do not directly touch the parts inside the equipment with your hand when you install or remove a jumper socket. Those parts are hot and if you touch them, you may get burned.
Page 203: Figure 6-14 Removing A Jumper Socket
6. CHECKUP AND MAINTENANCE [3] Remove the JP socket from the JP2 pin. Figure 6-14 Removing a Jumper Socket (3) Attaching the JP socket Follow the procedure described in “(2) Removing the JP socket” in reverse to attaching the JP socket.
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Page 205: Chapter 7 Restoring The Factory-Shipped Condition Usinga Recovery Dvd
7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD CHAPTER 7 RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD This chapter describes the following procedure: ・The procedure to restore the system drive back to the factory-shipped conditions when you discontinue the system you have built. 7.1 Overview of Restoration Procedure This section describes the overview of the procedure to restore the system drive back to the factory-shipped condition when you discontinue the system you have built.
Page 206: Preparation
7.2 Preparation Before you start restoration work using recovery DVDs, have the following recovery DVDs ready. Recovery DVD HITACHI HJ-204*-**** Product Recovery DVD for HF-W (The underlined part is the model number of the equipment you purchased.)
Page 207: Restoring The System Drive Back To The Factory-Shipped Condition
7.3 Restoring the System Drive Back to the Factory-Shipped Condition 7.3.1 Procedure for restoring the system drive back to the factory-shipped condition Follow the procedure below to restore the system drive of an HF-W2000 Model 48/45 back to the factory-shipped condition using a recovery DVD.
Page 208 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD ・When the model name displayed in the confirmation message is the same as the model name of the equipment you use, click Yes. ・When the model name displayed in the confirmation message is different from the model name of the equipment you use, click No.
Page 209 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD 3. When you click Yes on the confirmation message window, the confirmation window for the following attention message is displayed. ・If you are OK with the attention message, click Yes. ・If you are not OK with the message, click No. When you click No, the following message box is displayed.
Page 210 ■ The system drive has more than one boot partition. ■ The size of the boot partition is less than the minimum boot partition size defined for this computer. (For an HF-W2000 Model 48/45, the minimum size is 80 GB.)
Page 211 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD  In the case of the S model The capacity of partition is fixed to the maximum capacity of SSD. Therefore Entire drive is selected. If you click Next, proceed to step 6. When you click Cancel, the following message is displayed.
Page 212 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD <When you select Entire drive in the selection window for the drive restore option> 5. If you select Entire drive in the selection window for the drive restore option, the Input the partition size window is displayed.
Page 213 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD 6. When you enter the partition size in the Input the partition size window and click Next in the A model or B model, the confirmation window for the settings of the drive restoration is displayed.
Page 214 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD 8. When you click Yes in the confirmation window for the settings of the drive restoration, a restoration process for the drive starts. The progress is displayed in the [Status] box. The following picture is a example that the number of recovery DVDs is two.
Page 215 7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD 9. In the case of the number of recovery DVDs is multiple, when the restoration process back to the factory-shipped condition performed by the current recovery DVD, the following message is displayed, and the recovery DVD is automatically ejected. Remove the recovery DVD from the DVD drive, and insert the next recovery DVD.
Page 216 DVD drive, and then click Exit. The computer will be shut down. The system drive of the HF-W2000 Model 48/45 is now successfully restored to the factory condition by using a recovery DVD. After you finish the procedure above, follow the instruction in “CHAPTER 3 SETUP”...
Page 217: Errors Generated During A Restoration Process And Their Corrective Actions
7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD 7.3.2 Errors generated during a restoration process and their corrective actions When an error occurs during a restoration process, record the error message and the error code displayed on the window, and take actions as shown in the following table. If you take the actions accordingly but cannot let the recovery process go through or if the No.
Page 218: Chapter 8 Maintenance Operations
8. MAINTENANCE OPERATIONS CHAPTER 8 MAINTENANCE OPERATIONS This chapter describes maintenance operations that use the Reliability, Availability, and Serviceability (RAS) features of this equipment. 8.1 Overview RAS features are designed to achieve highly reliable features of the equipment. The following table shows an overview of the RAS features of this equipment.
Page 219 8. MAINTENANCE OPERATIONS <Monitoring> (1) Hardware status monitoring This function monitors the hardware status of this equipment including the status of the fans and drives as well as the temperature inside the chassis. (2) OS hangs monitoring This function monitors the operational state of the OS by using a dedicated timer implemented on this equipment.
Page 220 8. MAINTENANCE OPERATIONS <Status check> (5) Hardware status window This window displays the hardware status of this equipment by using a graphical interface. There is always an icon in the notification area of the taskbar to display the hardware status. This icon is not shown in the notification area of the taskbar by default, but if you click the arrow at the side of the notification area, the icon will appear.
Page 221 8. MAINTENANCE OPERATIONS <Control> (11) Automatic shutdown This feature automatically shuts down the equipment when a fan failure, abnormal temperature inside the chassis, or a remote shutdown signal input is detected. Use “(4) RAS setting window” to enable or disable the automatic shutdown feature. (12) Shutdown using library functions You can shut down the equipment from a user application using the RAS library.
Page 222 This manual explains the features in (13), (16), and (19). For details about other features, refer to “HF-W2000 Model 48/45 RAS FEATURES MANUAL”. For information in (8) POST messages, see “9.6.1 POST messages”.
Page 223: Collecting A Memory Dump
8. MAINTENANCE OPERATIONS 8.2 Collecting a Memory Dump When one of the errors in Table 8-1 occurs, this equipment records the contents of the system memory in a file (memory dump file). Then a blue screen appears and a STOP error code is displayed.
Page 224 8. MAINTENANCE OPERATIONS In order to collect a complete memory dump file, you need a memory dump file of a size comparable to the capacity of the physical memory. In addition, the virtual memory (page file) and memory dump settings must be the ones recommended for this equipment (*3). (*3) This means the settings in the Advanced system settings in the Control Panel are as follows.
Page 225: Memory Dump Confirmation Messages
8. MAINTENANCE OPERATIONS 8.2.1 Memory Dump Confirmation Messages If the capacity of the physical memory exceeds the capacity of the memory dump file or the virtual memory due to, for example, newly added physical memory, or if a complete memory dump cannot be collected because the memory dump setting has changed, this equipment displays the following message and records an event in the event log.
Page 226: Configuring The Settings Related To A Memory Dump
8. MAINTENANCE OPERATIONS 8.2.2 Configuring the settings related to a memory dump This subsection describes how to configure the settings related to a memory dump. Use the following procedure when you want change the memory dump setting to the one recommended for this equipment.
Page 227 8. MAINTENANCE OPERATIONS (2) Specifying a memory dump file 1. Click Start > Control Panel > System and Security. Then click System. 2. Under Task on the left side of the window, click Advanced system settings. 3. In the Advanced tab page, click Settings under Startup and Recovery. 4.
Page 228: Startup Suppression On Serious Failure Detection
“Enable automatic shutdown at remote shutdown input” is selected in the RAS setting window. If a automatic shutdown is not selected, startup is not suppressed. For information about how to use the RAS setting window, refer to “HF-W2000 Model 48/45 RAS FEATURES MANUAL”. When a remote shutdown signal input is detected, the equipment displays a blue screen and then stops.
Page 229: Maintenance Operation Commands
8. MAINTENANCE OPERATIONS 8.4 Maintenance Operation Commands This section explains how to use maintenance operation commands. These commands are used when problems occur in the equipment and during preventive maintenance. All these commands are started at the command prompt when they are used. Table 8-2 shows a list of maintenance operation commands.
Page 230: Log Information Collection Command (Logsave)
8. MAINTENANCE OPERATIONS 8.4.1 Log information collection command (logsave) <Name> logsave - Collecting log information <Syntax> logsave [-e file name][Directory] <Feature> The logsave command saves the data used for preventive maintenance and post-failure analysis of problems. The data is compressed and recorded as one file (File name: logsave.zip).
Page 231: Table 8-4 Error Messages Of The Logsave Command
Administrators group). You cannot run multiple instances of the logsave command simultaneously. ・Start the command prompt with administrator privileges and run the command. ・The log information can also be collected by using a program in the start menu For details, refer to “HF-W2000 Model 48/45 RAS FEATURES MANUAL”. 8-14...
Page 232: Memory Dump File Copy Command (Mdump)
8. MAINTENANCE OPERATIONS 8.4.2 Memory dump file copy command (mdump) <Name> mdump - Copying a memory dump file <Syntax> mdump [-n | -e file name] <Copy (Decompress) destination path name> <Feature> The mdump command compresses a memory dump file collected by Microsoft® Windows® when the equipment stops unexpectedly.
Page 233: Table 8-5 Error Messages Of The Mdump Command
・Do not run the mdump command immediately after the OS start after the blue screen is displayed. If you do, the Compressed Folders Error occurs. For details, refer to “HF-W2000 Model 48/45 RAS FEATURES MANUAL”. 8-16...
Page 234: Disk Area Allocation Command For Saving A Memory Dump (Createdmp)
8. MAINTENANCE OPERATIONS 8.4.3 Disk area allocation command for saving a memory dump (createdmp) <Name> createdmp - Reserving a disk area for a memory dump file <Syntax> createdmp <Feature> The createdmp command creates a vacant memory dump file beforehand and reserves the disk area for a memory dump in order to prevent the situation where collecting a memory dump fails because the disk capacity is insufficient.
Page 235: Table 8-6 Error Messages Of The Createdmp Command
8. MAINTENANCE OPERATIONS <Diagnosis> When this command finishes normally, the command exits without output in the command prompt window. When this command is terminated with an error, the following error message is displayed. Table 8-6 Error Messages of the createdmp Command Error message Meaning Error: In the current settings, memory dump file...
Page 236: Ras Information Display Command (Getrasinfo)
8. MAINTENANCE OPERATIONS 8.4.4 RAS information display command (getrasinfo) <Name> getrasinfo - Displays the status of the equipment such as the status of the fan and the temperature inside the chassis as well as the configuration information of the RAS software <Syntax>...
Page 237 8. MAINTENANCE OPERATIONS <Display output> The following is an example of display output when the getrasinfo command is executed without options. <<getrasinfo result>> Date: 2016/01/30 17:28:30 Header Model Name: HJ-204x [Hardware Status] [Fan condition] PS fan status: Normal System fan status: Normal CPU fan status: Normal...
Page 238 8. MAINTENANCE OPERATIONS [RAS Setting] [Automatic shutdown setting] Fan: Temperature: Remote shutdown: [Watchdog timer setting] Retrigger type: Automatic Timeout: 60 sec Interval: 20 sec [Drive failure prediction setting] Function is available: Enable [Drive used hours monitoring setting] Function is available: Enable Hardware Status section [Advanced]...
Page 239 8. MAINTENANCE OPERATIONS <Explanation of the display output> ■ Header: This section shows the date and time when the getrasinfo command is executed and the model name. The following is the format of the header. <<getrasinfo result>> Date: YYYY/MM/DD hh:mm:ss Model Name: HJ-204x YYYY: Year, MM: Month, DD: Day, hh: hour (24-hour clock), mm: minute, ss: second, XX: Computer name...
Page 240 8. MAINTENANCE OPERATIONS [RAID condition] section：・ Shows the RAID status. The following table shows the list of items in this subsection and their respective descriptions. This subsection is available in the B model. Output item Description Arrayxx Shows the number of the RAID array. Status: yy(zz ww, Media Shows the RAID status Optimal：Normal status...
Page 241 8. MAINTENANCE OPERATIONS ・ [Memory condition] section: Shows the status of the main memory. The following table shows the list of items in this subsection and their respective descriptions. Output item Description DIMM xx status:yy Shows the memory slot name. A1：DIMM A1 B1：DIMM B1 Shows the status of the memory.
Page 242 8. MAINTENANCE OPERATIONS ・ [Watchdog timer setting] section: Shows the watchdog timer setting. The following table shows the list of items in this subsection and their respective descriptions. Output item Description Retrigger type:xx Shows the retrigger type. Automatic: Automatically retriggered. Application: Retriggered by an application.
Page 243 8. MAINTENANCE OPERATIONS ・ [Digital LED setting] section: Shows the setting of the Digital LEDs for Status indication. The following table shows the list of items in this subsection and their respective descriptions. Output item Description Show Hardware status:xx Shows whether the hardware status display is enabled or disabled.
Page 244: Table 8-8 Error Messages Of The Getrasinfo Command
8. MAINTENANCE OPERATIONS <Diagnosis> When this command finishes normally, the getrasinfo command returns exit code 0. When this command is terminated with an error, one of the following error messages is displayed and exit code 1 is returned. Table 8-8 Error Messages of the getrasinfo Command Error message Meaning Usage: getrasinfo [/status | /setting] [/e File]...
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Page 246: Chapter 9 Troubleshooting
9. TROUBLESHOOTING CHAPTER 9 TROUBLESHOOTING This chapter explains the possible causes of common problems and the actions to be taken to address those problems. Select an applicable symptom from the list in “9.1 List of Problems”. Follow the link (“9.2 Countermeasures” through “9.6 Digital LED for Status indication”) and take actions according to the instruction.
Page 247: Problems That Occur After The Os Startup
9. TROUBLESHOOTING 9.1.2 Problems that occur after the OS startup The following is a list of problems that occur after the desktop is displayed (after the OS startup). (1) The alarm lamp is lit and the Digital LEDs for Status indication show alphanumeric characters.
Page 248: Countermeasures
9. TROUBLESHOOTING 9.2 Countermeasures 9.2.1 Problems that occur before the OS startup (1) The equipment does not start. 1. When the plug of the power cord is connected to the outlet, the standby lamp is not turned on. <Possible cause> Power is not supplied to the equipment.
Page 249 9. TROUBLESHOOTING 4. The screen is blank. <Possible cause> The display has a problem. <Action> 1. Make sure that the power switch of the display is on. 2. Make sure that the plug of the power cord for the display is connected to the outlet. 3.
Page 250 9. TROUBLESHOOTING 6. The system stops when the Windows® logo is displayed. <Possible cause> There is an error in hardware, or the OS is corrupted. <Action> 1. Unplug the plug of the power code from the outlet and remove all USB devices except a keyboard and mouse as well as all extension boards.
Page 251 9. TROUBLESHOOTING (3) The BIOS setup menu cannot be opened. <Possible cause> Keyboard input is not accepted. <Action> 1. Disconnect the keyboard cable and securely reconnect it to ensure stable connection. 2. Connect the keyboard cable to another port. (4) The remote power on feature cannot be activated through the RAS external contact. <Possible cause>...
Page 252: Problems That Occur After The Os Startup
9. TROUBLESHOOTING 9.2.2 Problems that occur after the OS startup (1) The alarm lamp is lit and the Digital LEDs for Status indication show alphanumeric characters. Alternately, just the Digital LEDs for Status indication show alphanumeric characters. <Possible cause> This is a hardware error notification from the RAS software or is displayed by a user application.
Page 253 9. TROUBLESHOOTING <Action> The following is displayed when the equipment is the B model. ● When 41 or 42 is displayed on the Digital LEDs for Status indication. -> HDD is abnormal. (41 indicates the drive bay1, 42 indicates the drive bay 2.) Read the description of “10.4.2 Recovering from HDD failure in one side”...
Page 254 9. TROUBLESHOOTING (2) The processing speed of the equipment is slow. <Possible cause> The capacity of the memory or the HDDs or SSDs is not sufficient. <Action> 1. Terminate unnecessary applications to increase available memory. -> When you want to check the usage of the CPU and memory, follow the instructions in “9.5 Checking the System Load by Using Performance Monitor”.
Page 255 9. TROUBLESHOOTING (4) The equipment automatically goes into the standby mode, or restarts. a) The Digital LEDs for Status indication show alphanumeric characters and the system goes into the standby mode. <Possible cause> This is a hardware error notification from the RAS software or is displayed by a user application.
Page 256 9. TROUBLESHOOTING (5) The screen flickers or blacks out. <Possible cause> There is an error in the display or in the video board. <Action> 1. Make sure that the plug of the power cord for the display is connected to the outlet. 2.
Page 257 9. TROUBLESHOOTING (7) Screen display blinks or screen contents are displayed again after blackout in some cases. <Possible cause> Windows® is performing a process to correctly recover the graphics function if the graphics driver takes time in response due to a high load on the system. <Action>...
Page 258 9. TROUBLESHOOTING (9) The equipment cannot connect to the network. <Possible cause> There is an error in the settings of the LAN or the network device (hub and so on), or there is a problem with the cable connection. <Action> 1.
Page 259 9. TROUBLESHOOTING (11) A CD or DVD cannot be recognized or cannot be read or written to. <Possible cause> An unsupported or bad CD or DVD is used. <Action> 1. See “5.1 Equipment Specification” and make sure that the CD or DVD you want to use is supported.
Page 260 9. TROUBLESHOOTING (13) A CD or DVD cannot be ejected. <Possible cause> Writing to a disc is ongoing, or there is an error in the DVD drive. <Action> 1. Check if writing to a disc is ongoing (the drive access lamp is on or flashing). You cannot eject a disc during the write to the disc.
Page 261 9. TROUBLESHOOTING (15) Mouse input is not accepted, or a cursor /button does not work normally. <Possible cause> The mouse does not work properly due to dust or dirt on the mouse, there is a problem with the cable connection, or the mouse has failed. <Action>...
Page 262 9. TROUBLESHOOTING (17) No sound is generated, or the sound is extremely faint. <Possible cause> There is an error in the settings of the equipment and the speakers, there is a problem with the cable connection, or the speakers have failed. <Action>...
Page 263 9. TROUBLESHOOTING (19) The RAS external contact port does not work properly. <Possible cause> There is a problem with the cable connection or the interface with the target device. <Action> 1. Disconnect the cable and securely reconnect it to ensure a stable connection. 2.
Page 264: Stop Error Codes
9. TROUBLESHOOTING 9.3 STOP Error Codes A STOP error code provides a summary of an error cause. STOP error codes are displayed on a blue screen as well as embedded in a memory dump file. Table 9-1 shows the error cause corresponding to the message which is displayed in the blue screen.
Page 265: Table 9-2 Action List For Stop Error Code 0X80
9. TROUBLESHOOTING Table 9-2 Action list for STOP Error Code 0x80 Contents logged in event log Cause Action (Event ID:800, Sourse:HFWRAS_SYS) Reset signal was input. Forced recovery from Before a message appears, check whether the Detailed code = 0x9201 CPU lock reset switch is pressed.
Page 266: Event Log
9. TROUBLESHOOTING 9.4 Event Log When a critical event occurs, for example, when the environment information is changed or when a remote shutdown request is generated, this equipment collects logs by using the Windows® event log service. The following procedure shows how to check the event log. (The display image assumes Windows®...
Page 267 9. TROUBLESHOOTING < NOTE > ・The system log may contain an error log entry of the event “ID7034”. The entry may show a message “The audio service terminated unexpectedly.”, but as long as you can play back audio, there is no problem with the function of the audio ports (LINE IN/LINE OUT).
Page 268: Table 9-3 Event Log Entries Unique To The Equipment
9. TROUBLESHOOTING Table 9-3 lists event log entries unique to the equipment. No.1 through 15 and No.18 through 31 are collected in the system log, and Nos.16 and 17 are collected in the application log. Table 9-3 Event Log Entries Unique to the Equipment (1/3) Event Source Type...
Page 269 9. TROUBLESHOOTING Table 9-3 Event Log Entries Unique to the Equipment (2/3) Event Source Type Description Action 525 HFWRAS_SYS Information In the DIMM %1, error The DIMM may be out of order. Contact correctings have occurred your system administrator or with high frequency.
Page 270 9. TROUBLESHOOTING Table 9-3 Event Log Entries Unique to the Equipment (3/3) Event Source Type Description Action Information Rebuilding was completed. Read the description of “10.4.2” and 2011 HFWRAS_SYS But unreadable sectors take action accordingly. were detected on the source drive (Drive bay%1).
Page 271 9. TROUBLESHOOTING No.6 : %1 denotes the drive bay number. %2 denotes the manufacturer and the model name of the drive. No.10 : %1 denotes the drive bay number. No.14 : %1 denotes the slot number of the DIMM. No.15 : %1 records one of the following : FAN, TEMP, RMTSTDN, MEM, CPU, TEMPLOG, WDT, RAID1, RAID SMART, SMART, USETIME, RASLOG, INTERNAL –...
Page 272: Checking The System Load By Using Performance Monitor
9. TROUBLESHOOTING 9.5 Checking the System Load by Using Performance Monitor Performance Monitor that comes with Windows® is used for monitoring the usage of the CPU and memory. Use this tool, for example, when you analyze the system load. (The display image assumes Windows® 7 but it is similar other OS.) The following shows how to start the performance monitor: 1.
Page 273 9. TROUBLESHOOTING 4. The Add Counters window opens. If you select items such as Processor, Memory, PhysicalDisk, or Network Interface and click Add>>, the performance of those items will be monitored. Click OK. 5. In the Performance Monitor window, you can check the performance of the items you selected.
Page 274: Table 9-4 Performance Counters Related To The Performance Of The Equipment
9. TROUBLESHOOTING The following table shows a list of performance counters most closely related to the performance of the equipment. Table 9-4 Performance Counters Related to the Performance of the Equipment Performance Counter Description object Processor %Processor Time Shows the CPU usage. If this value is continuously high, the CPU processing power is likely to be a bottleneck.
Page 275 9. TROUBLESHOOTING < NOTE > You may not be able to start collecting performance counter data when the system load is high. After you start collecting performance counter data, confirm that the status of the data collector set you are using is “Running”. Confirm that the status of the data collector set you are using is “Running”.
Page 276: Digital Led For Status Indication
9. TROUBLESHOOTING 9.6 Digital LED for Status indication The Digital LED for Status indication is used for displaying a POST code at system startup. They are also used for displaying a hardware status code when an error occurs in the hardware during system operation.
Page 277 9. TROUBLESHOOTING Table 9-5 POST Codes and Stop Factor/Action (2/2) POST POST Stop factor/Action Stop factor/Action code code The video function is not working properly. When a video board is mounted on an The CPU may not be working properly. extension slot, make sure the board is mounted properly.
Page 278: Displaying A Hardware Status Code
9. TROUBLESHOOTING 9.6.2 Displaying a hardware status code A hardware status code is displayed when an error occurs in the hardware during system operation. When the hardware status code is displayed, the RAS status lamp (red) in the status indication LEDs is lit. Table 9-6 Hardware Status Code and Cause/Action Status code Cause...
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Page 280: Chapter 10 Software Raid1
10. SOFTWARE RAID1 CHAPTER 10 SOFTWARE RAID1 10.1 Overview of Software RAID1 10.1.1 What is Software RAID1? This chapter describes how to manage the Software RAID1 feature of the B model. In this chapter, "this equipment" denotes the B model. Note that only HDDs (hard disk drives) are used as a drive for this equipment.
Page 281 10. SOFTWARE RAID1 NOTICE ● Maintenance of a RAID1 system requires a high level of expertise. Should any mistakes be made during the work, the data stored on the HDDs may be lost. ● When HDD1 and HDD2 are installed, their capacities must be the same. RAID1 (Redundant Array of Indepensive Disks Level 1) is a technology generally referred to as "Disk mirroring".
Page 282: Functions Of Software Raid1
HDDs, which is applied to the system during rebuilding. These settings can be modified by the RAS software. For how to modify settings, refer to “5.3 RAID Configuration Control Command (raidctrl)” in the HF-W2000 Model 48/45 RAS Function Manual (WIN-63-0092).
Page 283: Setup
10. SOFTWARE RAID1 10.2 Setup 10.2.1 Overview of Setup The software RAID1 device driver used for the RAID1 on the Equipment enables the OS to recognize two HDDs connected to the Equipment as one HDD and is responsible for data processing associated with mirroring.
Page 284: Checking The Status Of The Software Raid1
10. SOFTWARE RAID1 10.3 Checking the Status of the Software RAID1 10.3.1 Checking by the Status Lamps This equipment has HDD status lamps (an HDD1 status lamp and an HDD2 status lamp) as shown in the figure below. These lamps show the status of each HDD in the RAID1 system. Drive bay 2 Drive bay 1 Digital LED for...
Page 285: Checking By The Hardware Status Window
10. SOFTWARE RAID1 10.3.2 Checking by the Hardware Status Window The HDD status of RAID1 can be checked on the hardware status display window of this computer. To open the hardware status display window, double-click the hardware status display icon in the notification area of the task bar. Hardware status icon (Note) This icon is not shown in the notification area of the task bar by default, but it appears by clicking the arrow next to the notification area.
Page 286: Checking By The Software Raid1 Utility
10. SOFTWARE RAID1 10.3.3 Checking by the Software RAID1 utility You can check the RAID status with the Software RAID utility which is attached this equipment. “10.6 Software RAID utility” shows about how to use the software RAID utility. 10-7...
Page 287: Recovery From Failure
HDD failure (Either one or both The Digital LEDs for Status indication indicate an output message. HDDs) (See "9.6.1 POST messages" and refer to the HF-W2000 Model 48/45 RAS FEATURES MANUAL.) he alarm lamp (Red) turns on. HDD failure (Either...
Page 288: Recovery From A Failure In One Hdd
• The default setting allows auto rebuilding start when an HDD is replaced. If you want to manually start rebuilding, change the setting in advance before starting work. For how to change the default settings, refer to “5.3 RAID Configuration Control Command (raidctrl)” in the HF-W2000 Model 48/45 RAS Function Manual (WIN- 63-0092). 10-9...
Page 289 10. SOFTWARE RAID1 (a) Replacing an HDD with the computer turned on 1. Back up data. (See “(2) Backing Up Files” in “4. HARD DISKS DRIVES (HDDs)” in “PRECAUTIONS”.) 2. Close all running applications. 3. Double-click the hardware status icon shown in the notification area of the task bar to open the hardware status display window.
Page 290 10. SOFTWARE RAID1 5. On the hardware status window, click the Refresh button and confirm that the status of the HDD of the drive bay removed from the computer is shown as “Not mounted”. If “Not mounted” is not shown, wait for a while, and then click the Refresh button again and confirm that the message “Not mounted”...
Page 291 10. SOFTWARE RAID1 <Notice> If an HDD for replacement is mounted on the computer before the message “Not mounted” appears, the HDD may not be recognized. Be sure to wait until “Not mounted” appears. 6. Mount the replacement HDD on the computer. (See “6.3.7 Installing and removing an HDD”.) The HDD status indicator blinks after a while and RAID1 rebuilding starts.
Page 292 10. SOFTWARE RAID1 7. When rebuilding has been completed, the HDD status indicator turns off and RAID1 is restored. On the hardware status display window, click the Refresh button and confirm that the RAID status is shown as [Optimal] and the HDD status of the drive bay where the HDD was replaced is shown as “Healthy”.
Page 293 10. SOFTWARE RAID1 <Notice> • If the RAID status is shown as [Optimal(Media Error)] after rebuilding has been completed, we recommend that you back up data and then also replace the copy source HDD with a new one. (For the replacement procedure, see “6.3.7 Installing and removing an HDD”.) After both HDDs have been replaced, set up the computer again and restore data from the backup file.
Page 294 10. SOFTWARE RAID1 (b) Replacing an HDD with the computer turned off 1. Back up data. (See “(2) Backing Up Files” in “4. HARD DISKS DRIVES (HDDs)” in “PRECAUTIONS”.) 2. Shut down the OS and unplug the power cable from the outlet. Wait for at least one minute, and then replace the defective HDD with a new one.
Page 295 10. SOFTWARE RAID1 (2) Rebuilding with the OS deactivated <Notice> Use the recovery DVD “HITACHI HJ-204*-***B Product Recovery DVD” to enable rebuilding with the OS deactivated. Prepare this DVD in advance before starting work. (The information * in the underlined part varies depending on the computer used.) 1.
Page 296: Recovery From Power Failure During Operation Of The System
10. SOFTWARE RAID1 10.4.3 Recovery from power failure during operation of the system <Notice> Use the following procedure only for the setting to disconnect the HDD in drive bay 2 in consideration of possible data inconsistency between HDDs. If a power failure occurs while the system is operating, the possibility of data inconsistency between HDDs is detected and the drive bay status on the hardware status display window is shown as follows.
Page 297: When A Problem Occurs During Recovery Work
10. SOFTWARE RAID1 10.4.4 When a problem occurs during recovery work (1) Rebuilding does not start The following are considered as a possible cause of this problem. • The software RAID does not detect connection of HDD. • Setting for manual rebuilding start is made. •...
Page 298: Recovery From Failure In Both Hdds
10. SOFTWARE RAID1 10.4.5 Recovery from Failure in Both HDDs After you replace both HDDs, set up the equipment again (see "10.2.2 Newly setting up RAID1") and recover the data from the backup file. Alternatively, recover the equipment using a backup HDD. (See "10.5.2 Recovery Using a Backup HDD".) 10.4.6 Recovery a normal HDD that has been set to offline by mistake On this equipment, the RAID board keeps track of all HDDs that have been set to offline...
Page 299: Preventive Maintenance
10. SOFTWARE RAID1 10.5 Preventive Maintenance 10.5.1 Creating a Backup HDD NOTICE ● Wear cotton gloves when replacing an HDD in order to prevent failure caused by static electricity. If you do not, the data stored on the HDD may get corrupted.
Page 300 10. SOFTWARE RAID1 4. The OS starts while the rebuild process is continuing. The time required for the rebuild process depends on what applications are executed during this period. If you do not want to start the OS, rebuild using the Software RAID Utility. 5.
Page 301: Recovery Using A Backup Hdd
10. SOFTWARE RAID1 10.5.2 Recovery Using a Backup HDD NOTICE ● Wear cotton gloves when replacing an HDD in order to prevent failure caused by static electricity. If you do not, the data stored on the HDD may get corrupted. ●...
Page 302: Performing Periodical Hdd Replacement
10. SOFTWARE RAID1 10.5.3 Performing Periodical HDD Replacement NOTICE ● Wear cotton gloves when replacing an HDD in order to prevent failure caused by static electricity. If you do not, the data stored on the HDD may get corrupted. ● Make sure you check the correct procedure before you start the work. If you do not follow the correct procedure, the data stored on the HDD may be lost.
Page 303 10. SOFTWARE RAID1 (2) If you replace the HDD while the power to the equipment is turn on < NOTICE > You need to have administrator privileges to execute step 3. Log on to the computer using an administrator account and click OFFLINE. If "User Account Control"...
Page 304: Data Matching Procedure
10. SOFTWARE RAID1 4. Execute steps 4 to 7 described in "10.4.2 (1) (a) Replacing an HDD with the computer turned on" and rebuild the array. 10.5.4 Data matching procedure As a result of HDD deterioration over time (or other reason), defective blocks are generated that might cause some data to become unreadable.
Page 305: Software Raid1 Utility
10. SOFTWARE RAID1 10.6 Software RAID Utility 10.6.1 Overview of software RAID utility The software RAID utility is used to check software RAID status while the OS is not running and to rebuild RAID1. The software RAID utility is included as one of the recovery DVD functions. The software RAID utility provides the following functions.
Page 306: Starting And Exiting The Software Raid Utility
1. Turn on the computer and set the first disc (disc number: 1/2) of the supplied recovery DVD “HITACHI HJ-204*-***B Product Recovery DVD” to the DVD drive before the OS starts running. (The information * in the underlined part varies depending on the computer used.)
Page 307 10. SOFTWARE RAID1 (2) Exiting procedure 1. Display the Soft RAID Utility menu window. 2. Click the Shut Down button. The following confirmation dialog box appears. 3. Click the OK button. The disc is ejected from the DVD drive, and then the computer is shut down.
Page 308: Status Display Function
10. SOFTWARE RAID1 10.6.3 Status display function The status display function displays the current software RAID status. The software RAID status is shown on the menu window in the Software RAID utility startup process. This function displays information shown in the table below. Table 10-2 Array Status and Drive Status Item Value...
Page 309: Rebuilding Function
10. SOFTWARE RAID1 10.6.4 Rebuilding function The rebuilding function rebuilds RAID1. Rebuilding with the OS inactive can be completed earlier than rebuilding with the OS running. Use this function when you do not want to run the OS or reduce the maintenance time. <Notice>...
Page 310 10. SOFTWARE RAID1 2. Select the Rebuild radio button, and then click the Next button. The execution confirmation window opens. • To start rebuilding, click the Yes button. • To not rebuild, click the No button. Clicking the No button redisplays the menu window. 3.
Page 311 10. SOFTWARE RAID1 To abort the ongoing rebuilding, click the Abort button. The confirmation message below appears. • To abort rebuilding, click the Yes button. • To continue rebuilding, click the No button. • Clicking the Yes button aborts rebuilding and displays the following message. Clicking the Close button redisplays the menu window.
Page 312 10. SOFTWARE RAID1 4. When rebuilding is completed, a rebuilding completion message appears. Clicking the Close button redisplays the menu window. If an error message appears during the rebuilding process, take remedial action for the relevant error shown in “10.6.8 List of error message”. 10-33...
Page 313: Consistency Check Function
10. SOFTWARE RAID1 10.6.5 Consistency check function The consistency check function checks consistency of data of all areas of the HDDs in drive bay 1 and drive bay 2. Use this function for periodic inspection to enhance computer availability. <Notice> •...
Page 314 10. SOFTWARE RAID1 2. Select the Consistency check radio button, and then click the Next button. The execution confirmation window opens. • To start the consistency check, click the Yes button. • To not perform the consistency check, click the No button. Clicking the No button redisplays the menu window.
Page 315 10. SOFTWARE RAID1 3. Clicking the Yes button on the execution confirmation window starts the consistency check and displays the progress status. To abort a consistency check, click the Abort button. The following message appears, asking whether to abort the consistency check. •...
Page 316 10. SOFTWARE RAID1 • Clicking the Yes button aborts the consistency check and displays the following message. Clicking the Close button redisplays the menu window. • Clicking the No button redisplays the progress status display window. 4. When the consistency check is completed, the number of corrected sectors is shown as reference information and a consistency check completion message appears.
Page 317: Array Creation Function
10. SOFTWARE RAID1 10.6.6 Array creation function The array creation function edits RAID1 management information of HDDs and creates an array with two HDDs. Use this function to restore backup data in an offline environment by using commercially available backup software. The offline environment mentioned here means an environment activated by Windows PE.
Page 318 10. SOFTWARE RAID1 2. Select the Create Array radio button, and then click the Next button. The execution confirmation window opens. • To create an array, click the Yes button. • To not create an array, click the No button. Clicking the No button redisplays the menu window.
Page 319: Drive Initialization Function
10. SOFTWARE RAID1 10.6.7 Drive initialization function The drive initialization function initializes the configuration information of the HDD used as a software RAID (effectively creating a new HDD). Use this function in the following cases. • Reusing an HDD that was used as a backup HDD •...
Page 320 10. SOFTWARE RAID1 2. Select the Initialize Drives radio button, and then click the Next button. The window to select an HDD to be initialized opens. To cancel initializing the drive, click the Back button. The menu window reopens. 3. Select an HDD to be initialized, and then click the Next button. The initialization confirmation window opens.
Page 321 10. SOFTWARE RAID1 4. Clicking the Yes button on the initialization confirmation window displays a drive initialization completion message. Clicking the Close button redisplays the menu window. 10-42...
Page 322: List Of Error Message
The capacity of the mounted Mount a drive with the same capacity. not equal. drive is different. Operation failed. An internal error occurred. Contact the sales staff of Hitachi. (EC=0xXXXXYYYYZZZ ZZZZZ) XXXX: Error module YYYY: Error processing ZZZZZZZZ: Detailed error code Operation failed.
Page 323 This Page Intentionally Left Blank...
Page 324: Appendix Handling Replaceable Components
APPENDIX HANDLING REPLACEABLE COMPONENTS NOTICE Do not use a replaceable component for longer than the recommended replacement cycle. If you do, a deteriorating or worn-out component may cause the equipment to fail. ・As you use a component, it gradually deteriorates and becomes subject to wear and tear. The following components must be replaced at fixed intervals.
Page 325 < NOTE > ・ When you replace a component in order to, for example, repair equipment, you may need to replace the component with a functionally compatible one. ・ If you repair a component in a manner not recommended by the Manufacturer, proper operation of the component is not guaranteed.

Hitachi HF-W2000 Instruction Manual

Chapter 1 Getting Started

Chapter 2 Operation

Chapter 3 Setup

Chapter 4 Precautions While the os Is Running

Chapter 5 Specifications

Chapter 6 Checkup and Maintenance

Chapter 7 Restoring the Factory-Shipped Condition Usinga Recovery DVD

Chapter 8 Maintenance Operations

Chapter 9 Troubleshooting

Chapter 10 Software Raid1

Appendix Handling Replaceable Components

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