Call Home (Automated Service Request); Service Advisor; Electronic Service Agent - Lenovo x3300 M4 7382 Installation And Service Manual

Diagnostic text messages
Diagnostic text messages are displayed while the tests are running.
A diagnostic text message contains one of the following results:
Passed: The test was completed without any errors.
Failed: The test detected an error.
Aborted: The test could not proceed because of the server configuration
Additional information concerning test failures is available in the extended diagnostic results for each test.
Viewing the test log results
Use this information to view the test log results.
To view the test log for the results when the tests are completed, click the Success link in the Status column,
if you are running the DSA graphical user interface, or type :x to exit the Execute Tests menu, if you are
running the DSA interactive menu, or select Diagnostic Event Log in the graphical user interface. To transfer
DSA Preboot collections to an external USB device, type the copy command in the DSA interactive menu.
• If you are running the DSA graphical user interface (GUI), click the Success link in the Status column.
• If you are running the DSA interactive menu (CLI), type :x to exit the Execute Tests menu; then, select the
completed tests to view the results.

Call home (automated service request)

Lenovo provides tools that can automatically collect and send data or call Lenovo Support when an error is
detected.
These tools can help Lenovo service speed up the process of diagnosing problems. The following sections
provide information about the call home tools.

Service advisor

The server comes with the Service Advisor feature that can collect data about the system when the system
detects a fault and sends that data to Lenovo Service for problem determination.
It also includes the call home feature that automatically calls Lenovo Service when a problem occurs. The
Service Advisor feature is integrated into the Integrated Management Module (IMM). You will need to setup
and configure the Service Advisor feature before you can use it. For more information about how to setup
and configure the Service Advisor feature, see the Integrated Management Module User's Guide at
http://
.
www-947.ibm.com/support/entry/portal/docdisplay?lndocid=migr-5086346

Electronic Service Agent

Electronic Service Agent monitors, tracks, and captures system hardware errors and hardware and software
inventory information, and reports serviceable problems directly to Lenovo Support.
You can also choose to collect data manually. It uses minimal system resources, and can be downloaded
from the Lenovo website. For more information and to download Electronic Service Agent, go to http://www-
.
01.ibm.com/support/esa/
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Chapter 4 Troubleshooting