Lenovo x3300 M4 7382 Installation And Service Manual page 4

Enabling Features on Demand Ethernet
software . . . . . . . . . . . . . . . . 107
Enabling Features on Demand RAID
software . . . . . . . . . . . . . . . . 107
Configuring RAID arrays. . . . . . . . . . 107
Advanced Settings Utility program. . . . . . 109
Using Lenovo XClarity Administrator . . . . . 110
Updating Systems Director . . . . . . . . 110
Updating the Universal Unique Identifier
(UUID). . . . . . . . . . . . . . . . . 111
Updating the DMI/SMBIOS data . . . . . . 113
Chapter 4. Troubleshooting . . . . . . 117
Start here . . . . . . . . . . . . . . . . . 117
Diagnosing a problem . . . . . . . . . . 117
Undocumented problems . . . . . . . . . 119
Service bulletins . . . . . . . . . . . . . . 119
Checkout procedure . . . . . . . . . . . . . 120
About the checkout procedure . . . . . . . 120
Performing the checkout procedure . . . . . 120
Diagnostic tools. . . . . . . . . . . . . . . 121
Power-supply LEDs . . . . . . . . . . . 123
Event logs . . . . . . . . . . . . . . . 125
POST . . . . . . . . . . . . . . . . . 128
Dynamic System Analysis . . . . . . . . . 129
Call home (automated service request) . . . . . . 131
Service advisor . . . . . . . . . . . . . 131
Electronic Service Agent . . . . . . . . . 131
Error messages . . . . . . . . . . . . . . . 132
Troubleshooting by symptom . . . . . . . . . 132
CD/DVD drive problems . . . . . . . . . . 133
Hypervisor problems . . . . . . . . . . . 134
General problems . . . . . . . . . . . . 134
Hard disk drive problems . . . . . . . . . 135
Intermittent problems . . . . . . . . . . . 138
Keyboard, mouse, or pointing-device
problems . . . . . . . . . . . . . . . 139
Memory problems . . . . . . . . . . . . 140
Microprocessor problems . . . . . . . . . 141
Monitor and video problems . . . . . . . . 141
Optional-device problems . . . . . . . . . 144
Power problems . . . . . . . . . . . . . 145
Serial-device problems . . . . . . . . . . 150
ServerGuide problems . . . . . . . . . . 150
Software problems . . . . . . . . . . . . 151
Universal Serial Bus (USB) port problems . . . 152
Video problems . . . . . . . . . . . . . 152
Solving power problems . . . . . . . . . . . 152
Solving Ethernet controller problems . . . . . . 153
Solving undetermined problems . . . . . . . . 154
Problem determination tips . . . . . . . . . . 154
ii
System x3300 M4 Installation and Service Guide
Recovering the server firmware. . . . . . . . . 156
Automated boot recovery (ABR) . . . . . . . . 158
Nx-boot failure . . . . . . . . . . . . . . . 158
Chapter 5. Parts listing, Lenovo
System x3300 M4 Type 7382 . . . . . . 159
Replaceable server components . . . . . . . . 159
Structural parts . . . . . . . . . . . . . 165
Power cords . . . . . . . . . . . . . . . . 166
Chapter 6. Removing and replacing
components . . . . . . . . . . . . . . 169
Installation guidelines . . . . . . . . . . . . 169
System reliability guidelines . . . . . . . . 170
Working inside the server with the power
on . . . . . . . . . . . . . . . . . . 171
Handling static-sensitive devices . . . . . . 171
Returning a device or component . . . . . . 172
Internal Cable Routing and Connectors . . . . 172
Removing and replacing server components . . . 191
Removing and replacing structural parts . . . 191
Removing and replacing Tier 1 CRUs
Removing and replacing Tier 2 CRUs
Appendix A. Integrated management
module II (IMM2) error messages . . . 289
List of IMM events . . . . . . . . . . . . . . 290
IMM Events that automatically notify Support . . . 630
Appendix B. UEFI/POST diagnostic
codes. . . . . . . . . . . . . . . . . . 637
List of UEFI events. . . . . . . . . . . . . . 637
Appendix C. DSA diagnostic test
results . . . . . . . . . . . . . . . . . 657
DSA Broadcom network test results . . . . . . . 657
Test results for the DSA Broadcom network
test . . . . . . . . . . . . . . . . . . 657
DSA Brocade test results . . . . . . . . . . . 666
Test results for the DSA Brocade test . . . . 666
DSA checkpoint panel test results
Test results for the DSA checkpoint panel
test . . . . . . . . . . . . . . . . . . 674
DSA CPU stress test results . . . . . . . . . . 675
Test results for the DSA CPU stress test . . . 675
DSA Emulex adapter test results . . . . . . . . 678
Test results for the DSA Emulex adapter
test . . . . . . . . . . . . . . . . . . 678
DSA EXA port ping test results . . . . . . . . . 681
Test results for the DSA EXA port ping test . . 681
DSA hard drive test results . . . . . . . . . . 683
Test results for the DSA hard drive test . . . . 683
. . . . 199
. . . . 270
. . . . . . . 674