Call Home (Automated Service Request) - Lenovo System x3630 M4 Installation And Service Manual

To run the DSA Preboot diagnostic programs that is stored in integrated flash memory on the server,
complete the following steps:
Step 1. If the server is running, turn off the server and all attached devices.
Step 2. Turn on all attached devices; then, turn on the server.
When the prompt <F2> Diagnostics is displayed, press F2.
Step 3.
Note: The DSA Preboot diagnostic program might appear to be unresponsive for an unusual length
of time when you start the program. This is normal operation while the program loads.
Step 4. Optionally, select Quit to DSA to exit from the stand-alone memory diagnostic program.
Note: After you exit from the stand-alone memory diagnostic environment, you must restart the
server to access the stand-alone memory diagnostic environment again.
Step 5. Select gui to display the graphical user interface, or select cmd to display the DSA interactive menu.
Step 6. Follow the instructions on the screen to select the diagnostic test to run.
If the server stops during testing and you cannot continue, restart the server and try running the DSA
Preboot diagnostic programs again. If the problem remains, replace the component that was being tested
when the server stopped.
Diagnostic text messages
Diagnostic text messages are displayed while the tests are running.
A diagnostic text message contains one of the following results:
Passed: The test was completed without any errors.
Failed: The test detected an error.
Aborted: The test could not proceed because of the server configuration
Additional information concerning test failures is available in the extended diagnostic results for each test.
Viewing the test log results
Use this information to view the test log results.
To view the test log for the results when the tests are completed, click the Success link in the Status column,
if you are running the DSA graphical user interface, or type :x to exit the Execute Tests menu, if you are
running the DSA interactive menu, or select Diagnostic Event Log in the graphical user interface. To transfer
DSA Preboot collections to an external USB device, type the copy command in the DSA interactive menu.
• If you are running the DSA graphical user interface (GUI), click the Success link in the Status column.
• If you are running the DSA interactive menu (CLI), type :x to exit the Execute Tests menu; then, select the
completed tests to view the results.

Call home (automated service request)

Lenovo provides tools that can automatically collect and send data or call Lenovo Support when an error
is detected.
These tools can help Lenovo service speed up the process of diagnosing problems. The following sections
provide information about the call home tools.
140
Lenovo System x3630 M4 Installation and Service Guide