Page 1 System x3100 M4 Installation and Service Guide Machine Type: 2582...
Page 2 IBM Documentation CD. Seventeenth Edition (September 2016) © Copyright Lenovo 2014, 2016. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...
Page 3: Table Of Contents
M4 Type 2582 server ..1 Installing the hot-swap power supply ..The Lenovo Documentation CD ..3 Completing the installation ..
Page 4 Removing the hot-swap power supply cage ....220 System x3100 M4 Type 2582 ..133 Replacing the hot-swap power supply Replaceable server components .
Page 6 System x3100 M4 Installation and Service Guide...
Page 7: Safety
Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2014, 2016...
Page 8: Safety Statements
Be sure to read all caution and danger statements in this documentation before you perform the procedures. Read any additional safety information that comes with your system or optional device before you install the device. Statement 1 System x3100 M4 Installation and Service Guide...
Page 9 Do not: • Throw or immerse into water • Heat to more than 100°C (212°F) • Repair or disassemble Dispose of the battery as required by local ordinances or regulations. Statement 3 CAUTION: © Copyright Lenovo 2014, 2016...
Page 10 Statement 4 CAUTION: Use safe practices when lifting. ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) Statement 5 CAUTION: System x3100 M4 Installation and Service Guide viii...
Page 11 There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 11 CAUTION: The following label indicates sharp edges, corners, or joints nearby. © Copyright Lenovo 2014, 2016...
Page 12 Statement 15 CAUTION: Make sure that the rack is secured properly to avoid tipping when the server unit is extended. Statement 17 CAUTION: The following label indicates moving parts nearby. System x3100 M4 Installation and Service Guide...
Page 14 System x3100 M4 Installation and Service Guide...
Page 15: Chapter 1. The Lenovo System X3100 M4 Type 2582 Server
Chapter 1. The Lenovo System x3100 M4 Type 2582 server This Installation and Service Guide contains information and instructions for setting up your Lenovo System x3100 M4 Type 2582 server, instructions for installing some optional devices, cabling and configuring the server, removing and replacing devices, and diagnostics and troubleshooting information.
Page 16 You can download the IBM ServerGuide Setup and Installation CD to help you configure the hardware, install device drivers, and install the operating system. For a list of supported optional devices for the server, see http://www.lenovo.com/ serverproven/ System x3100 M4 Installation and Service Guide...
Page 17: The Lenovo Documentation Cd
See the Rack Installation Instructions document on the IBM System x Documentation CD for complete rack installation and removal instructions. The Lenovo Documentation CD The Lenovo Documentation CD contains documentation for the server in Portable Document Format (PDF) and includes the Lenovo Documentation Browser to help you find information quickly. Hardware and software requirements The hardware and software requirements of the IBM Documentation CD.
Page 18: Related Documentation
The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the IBMDocumentation CD. Each statement is numbered for reference to the corresponding statement in your language in the Safety Information document. System x3100 M4 Installation and Service Guide...
Page 19: Server Features And Specifications
The following information is a summary of the features and specifications of the server. Depending on the model, some features might not be available, or some specifications might not apply. Chapter 1 The Lenovo System x3100 M4 Type 2582 server...
Page 20 • One of the following SATA with TCP/IP Offload Engine (TOE) attached optical drives: and Wake on LAN support Electrical input: • Integrated SATA controller – DVD-ROM • Sine-wave input (50 or 60 Hz) required System x3100 M4 Installation and Service Guide...
Page 21 (upper limit) sound power level, in bels, for a random sample of machines. All measurements are made in accordance with ISO 7779 and reported in conformance with ISO 9296. Chapter 1 The Lenovo System x3100 M4 Type 2582 server...
Page 22 • Intel 82574L Gb Ethernet controller per hour (506 watts) – DVD-ROM with TCP/IP Offload Engine (TOE) and Wake on LAN support Electrical input: Drives bays: • Integrated SATA controller • Sine-wave input (50 or 60 Hz) required System x3100 M4 Installation and Service Guide...
Page 23 EU Regulation 617/2013 Technical Documentation: International Business Machines Corporation New Orchard Road Armonk, New York 10504 http://www.ibm.com/customersupport/ For more information on the energy efficiency program, go to http://www.ibm.com/systems/x/hardware/ energy-star/index.html Product Type: Computer server Chapter 1 The Lenovo System x3100 M4 Type 2582 server...
Page 24: What Your Server Offers
(IMM) event log (as the ASM event log), and the operating- system event logs. You can send the DSA log as a file to IBM Support or view the information as a text file or HTML file. System x3100 M4 Installation and Service Guide...
Page 25 • Lenovo XClarity Administrator Lenovo XClarity Administrator is a centralized, resource-management solution that simplifies infrastructure management, speeds responses, and enhances the availability of Lenovo server systems and solutions. It runs as a virtual appliance that automates discovery, inventory, tracking, monitoring, and provisioning for Lenovo servers in a secure environment.
Page 26 For the QR code, see QR code information on page Chapter 1 “The Lenovo System x3100 M4 Type 2582 server” on page • Dual-core or quad-core processing The server supports one Intel Xeon dual-core or quad-core microprocessor •...
Page 27: Reliability, Availability, And Serviceability
The server might have the following RAS features (the features vary depending on your model): • 1-year parts and 1-year labor limited warranty (Machine Type 2582) • 24-hour support center Chapter 1 The Lenovo System x3100 M4 Type 2582 server...
Page 28 • Standby voltage for systems-management features and monitoring • Startup (boot) from LAN through remote initial program load (RIPL) or dynamic host configuration protocol/boot protocol (DHCP/BOOTP) • System auto-configuring from the configuration menu • System-error logging (POST and IMM) System x3100 M4 Installation and Service Guide...
Page 29: Ibm Systems Director
The following illustrations show the connectors and LEDs on the front of the server. The following illustration shows the controls and LEDs on the front of 4U server models with non-hot-swap power supplies. Chapter 1 The Lenovo System x3100 M4 Type 2582 server...
Page 30 Simple-swap hard disk drive Figure 2. Front view of server The following illustration shows the controls and LEDs on the front of the 5U server model with hot-swap power supplies (Model name: 2582-F4x). System x3100 M4 Installation and Service Guide...
Page 31 Figure 3. Front view of server • Power-control button and power-on LED: Press this button to turn the server on and off manually. The states of the power-on LED are as follows: Chapter 1 The Lenovo System x3100 M4 Type 2582 server...
Page 32: Rear View
The following illustrations show the connectors and LEDs on the rear of the server. The following illustration shows the controls and LEDs on the rear of 4U server models with non-hot-swap power supplies. System x3100 M4 Installation and Service Guide...
Page 33 Ethernet link USB 3 and 4 status LED Ethernet transmit/ receive activity LED Figure 5. Rear view of 5U server • Power connector: Connect the power cord to this connector. Chapter 1 The Lenovo System x3100 M4 Type 2582 server...
Page 34: Server Power Features
The amount of memory that is reserved for system resources depends on the operating system, the configuration of the server, and the configured peripheral component interconnect (PCI) devices. Turning off the server Use this information to turn off the server. System x3100 M4 Installation and Service Guide...
Page 35 • The integrated management module (IMM) can turn off the server as an automatic response to a critical system failure. • The server turns off when the left-side cover is opened. Chapter 1 The Lenovo System x3100 M4 Type 2582 server...
Page 36 System x3100 M4 Installation and Service Guide...
Page 37: Chapter 2. Installing Optional Devices
2. Shut down and restart the server multiple times to ensure that the server is correctly configured and functions correctly with the newly installed devices. 3. Save the DSA log as a file and send it to Lenovo. For information about transferring data and logs, see “How to send DSA data to IBM” on page 578.
Page 38: Sending Dsa Data To Lenovo
Sending DSA data to Lenovo You can send DSA data to Lenovo with standard upload, standard upload with the system serial number, secure upload, and secure upload with the system serial number. Before you send diagnostic data to Lenovo, read the terms of use at http://www.ibm.com/de/support/ ecurep/...
Page 39: System-Board Internal Connectors
The following illustration shows the major components in the 5U server model with hot-swap power supplies (Model name: 2582-F4x). The illustrations in this document might differ slightly from your hardware. For 4U server models with non-hot-swap power supplies, please see the above paragraph. DVD-ROM drive Chassis assembly Hot-swap...
Page 40: System-Board External Connectors
System-board external connectors The following illustration shows the external connectors on the system board. Note: The connectors on the system board illustrations might vary slightly from your system board, depending on your server model. System x3100 M4 Installation and Service Guide...
Page 41: System-Board Switches And Jumpers
Ethernet connector 1/ USB connectors 1&2 Ethernet connector 2/ USB connectors 3&4 NMI button Video Serial (COM1) Figure 9. External connectors on system board System-board switches and jumpers The following illustration shows the location and description of the switches and jumpers. Note: The connectors on the system board illustrations might vary slightly from your system board, depending on your server model.
Page 42 • Pins 2 and 3: Initiate TPM. JP12 IMM recovery jumper • Pins 1 and 2: Loads the secondary (backup) IMM firmware ROM page. • Pins 2 and 3: Normal (default) Loads the primary IMM firmware ROM page. System x3100 M4 Installation and Service Guide...
Page 43: System-Board Leds
Table 3. System board jumpers (continued) Jumper number Jumper name Jumper setting JP22 Low security N jumper • Pins 1 and 2: Normal (default). • Pins 2 and 3: Activate low security. Notes: 1. If no jumper is present, the server responds as if the pins are set to 1 and 2. 2.
Page 44: Installation Guidelines
Installation guidelines Use the installation guidelines to install the Lenovo System x3100 M4 Type 2582. Attention: Static electricity that is released to internal server components when the server is powered-on might cause the system to halt, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when removing or installing a hot-swap device.
Page 45: System Reliability Guidelines
• Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the server, open or close a latch, and so on. • Orange on a component or an orange label on or near a component indicates that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running.
Page 46: Handling Static-Sensitive Devices
Attention: Do not allow the server to fall over. 4. Unscrew the two chassis screws on the rear side of the server. 5. Pull the rear side cover handle and push the front side cover handle at the same time. System x3100 M4 Installation and Service Guide...
Page 47 Chassis screws 6. If you are instructed to return the side cover, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. For the 5U server model with hot-swap power supplies (Model name: 2582-F4x), complete the following steps to remove the side cover.
Page 48: Removing The Bezel
“Safety” on page v “Installation guidelines” on page 2. Open the bezel by pressing the button on the left edge of the bezel, and rotate the left side of the bezel away from the server. System x3100 M4 Installation and Service Guide...
Page 49: Removing The Lower Bezel
3. If you are instructed to return the bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Removing the lower bezel This procedure applies only to the 5U server model with hot-swap power supplies (Model name: 2582-F4x). To access the hard disk drives on the 5U server model with hot-swap power supplies (Model name: 2582- F4x), you must first remove the lower bezel.
Page 50: Removing The Upper Bezel
5. Carefully pull the two bezel clips on the left side of the upper bezel; then, rotate the upper bezel to the right side of the server to disengage the two right-side tabs from the chassis. System x3100 M4 Installation and Service Guide...
Page 51: Removing The Microprocessor And Heat Sink
Bezel clips 6. If you are instructed to return the upper bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Removing the microprocessor and heat sink Use this information to remove the microprocessor and heat sink. To remove the microprocessor and heat sink on 4U server models with non-hot-swap power supplies, complete the following steps.
Page 52 9. Carefully lift the microprocessor straight up and out of the socket, and place it on a static-protective surface. 10. If you are instructed to return the microprocessor and heat sink, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x3100 M4 Installation and Service Guide...
Page 53 To remove the microprocessor and heat sink on the 5U server model with hot-swap power supplies (Model name: 2582-F4x), complete the following steps. For 4U server models with non-hot-swap power supplies, please see the above sub-section. 1. Read the safety information in “Safety”...
Page 54: Installing A Memory Module
DIMM connectors 1 and 3 must match each other. However, they do not have to be the same size and speed as the DIMMs that are installed in DIMM connectors 2 and 4. • You can use compatible DIMMs from various manufacturers in the same pair. System x3100 M4 Installation and Service Guide...
Page 55: Unbuffered Dimms (Udimms)
• When you install or remove DIMMs, the server configuration information changes. When you restart the server, the system displays a message that indicates that the memory configuration has changed.Static electricity that is released to internal server components when the server is powered-on might cause the server to stop, which could result in the loss of data.
Page 56 Empty Populated Empty Populated Populated Populated Populated The following illustration shows the location of the DIMM connectors on the system board. Note: The illustrations in this document might differ slightly from your model. System x3100 M4 Installation and Service Guide...
Page 57 slot 4 slot 3 slot 2 slot 1 Power 2 System fan connector Power 1 Power 3 Microprocessor Battery Front-panel connector Power 4 Front USB connector SATA 5 DIMM 1 USB tape drive DIMM 2 connector DIMM 4 DIMM 3 SATA 4 SATA 3 SATA 2...
Page 58 DIMMs. Install the DIMMs in the sequence shown in the following table. Table 8. DIMM installation sequence Number of DIMMs Installation sequence (connectors) First pair of DIMMs 1, 3 2, 4 Second pair of DIMMs System x3100 M4 Installation and Service Guide...
Page 59: Installing Drives
6. Open the retaining clips and, if necessary, remove any existing DIMM. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. 7. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the server.
Page 60 The following notes describe the types of drives that the server supports and other information that you must consider when installing a drive: • Make sure that you have all the cables and other equipment that is specified in the documentation that comes with the drive. System x3100 M4 Installation and Service Guide...
Page 61: Installing A Dvd Drive
EMC shield and filler panel from the bay or PCI or PCI Express adapter slot cover in the event that you later remove the device. • For a complete list of supported options for the server, see http://www.lenovo.com/ serverproven/ Installing a DVD drive Use this information to install a DVD drive If you are replacing a removed drive with a new drive, make sure that: •...
Page 62 Release Drive retainer buttons clip 10. Push the drive into the bay. 11. Carefully turn the server on its side so that it is lying flat. System x3100 M4 Installation and Service Guide...
Page 63: Installing A Tape Drive
Attention: Do not allow the server to fall over. 12. Connect the power (power connector P9) and signal cables to the drive. Note: Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor and dual inline memory modules (DIMMs).
Page 64 EMC filler Tape drive Drive retainer clip 11. Remove the EMC filler. System x3100 M4 Installation and Service Guide...
Page 65 12. Push the drive into the bay. Note: A tape drive can only be installed in bay 1 or bay 2 13. Carefully turn the server on its side so that it is lying flat, with the cover facing up. Attention: Do not allow the server to fall over.
Page 66 13. Connect the power cable to the rear of the drive. The connectors are keyed and can be inserted only one way. If you have other devices to install, do so now. Otherwise, go to “Completing the installation” on page System x3100 M4 Installation and Service Guide...
Page 67: Installing A Simple-Swap Hard Disk Drive
Installing a simple-swap hard disk drive This procedure applies only to 4U server models with non-hot-swap power supplies. For 4U server models with non-hot-swap power supplies, the server supports up to four 3.5-inch simple- swap SATA hard disk drives, which are accessible from the front of the server. You must disconnect all power from the server before you remove or install simple-swap drives.
Page 68 Support Windows 2008 SP2 64bit legacy Support with disk partitions less than Support with limitation 2 TB Windows 2008 SP2 32bit legacy Support with disk partitions less than Support with limitation 2 TB System x3100 M4 Installation and Service Guide...
Page 69: Installing A Hot-Swap Hard Disk Drive
Table 10. 3TB HDD OS support list (continued) Support limitation Support status RHEL 6.1 64bit uEFI Support RHEL 6.1 64bit legacy Support RHEL 6.1 32bit legacy Support RHEL 5.6 64bit legacy RHEL 5.6 Do not support, partition not allowed Do not support 32bit legacy RHEL 5.6 64bit legacy RHEL 5.6 Do not support, partition not allowed...
Page 70: Power And Signal Cables For Internal Drives Of 4U Server Models
Review the following information before connecting power and signal cables to internal drives: • The drives that are preinstalled in the server come with power and signal cables attached. If you replace any drives, remember which cable is attached to which drive. System x3100 M4 Installation and Service Guide...
Page 71: Installing A Serveraid Adapter
For more information about the requirements for SAS/SATA cables and connecting SAS/SATA devices, see the documentation that comes with these devices. For a list of supported optional devices for the server, see http://www.lenovo.com/ serverproven/ Installing a ServeRAID adapter Use this information to install a ServeRAID adapter For information about the types of ServeRAID adapters that the server supports and other information that you might consider when you install an ServeRAID adapter, see the Installation and User’s Guide.
Page 72 Attention: Make sure that the adapter is correctly seated in the expansion slot before you turn on the server. Incomplete installation of an adapter might damage the system board or the adapter. System x3100 M4 Installation and Service Guide...
Page 73 Adapter 16. Position the rear adapter retention bracket so that the hole in one of the hinge points is aligned with the hinge pin on the chassis; then, place the hinge pin through the hole on the chassis. 17. Rotate the rear adapter retention bracket into place so that the hole in the opposite hinge point snaps into place over the hinge pin on the chassis.
Page 74 11. Position the rear adapter retention bracket so that the hole in one of the hinge points is aligned with the hinge pin on the chassis; then, place the hinge pin through the hole on the chassis. System x3100 M4 Installation and Service Guide...
Page 75: Installing A Microprocessor And Heat Sink
Adapter Rear adapter retention bracket If you have other devices to install, do so now. Otherwise, go to “Completing the installation” on page Installing a microprocessor and heat sink Use this information to install a microprocessor and heat sink To install the microprocessor and heat sink on 4U server models with non-hot-swap power supplies, complete the following steps.
Page 76 Important: Do not touch the thermal material on the bottom of the heat sink. Touching the thermal material will contaminate it. If the thermal material on the microprocessor or heat sink becomes contaminated, contact your service technician. System x3100 M4 Installation and Service Guide...
Page 77 Heat sink System board 7. Reconnect any cables that you disconnected during the removal of the old microprocessor. 8. Secure the SATA signal cables with the retention-clips. 9. Install the air duct. If you have other devices to install, do so now. Otherwise, go to “Completing the installation”...
Page 78 If the thermal material on the microprocessor or heat sink becomes contaminated, contact your service technician. Heat sink System board 7. Reconnect any cables that you disconnected during the removal of the old microprocessor. System x3100 M4 Installation and Service Guide...
Page 79: Thermal Grease
8. Rotate the rear adapter-retention bracket to the closed (locked) position. If you have other devices to install, do so now. Otherwise, go to “Completing the installation” on page Thermal grease The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease.
Page 80: Installing The Non-Hot-Swap Power Supply
“Removing the microprocessor and heat sink” on page 37). 3. Position the power supply in the chassis so that the screw holes in the power supply are aligned with the corresponding holes in the rear of the chassis. System x3100 M4 Installation and Service Guide...
Page 81: Installing The Hot-Swap Power Supply
The following items describe the type of power supply that the server supports and other information that you must consider when you install a power supply: • To confirm that the server supports the power supply that you are installing, see http://www.lenovo.com/ serverproven/ Chapter 2...
Page 82 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a with one of these parts, contact a service technician. System x3100 M4 Installation and Service Guide...
Page 83 Attention: During normal operation, each power-supply bay must contain either a power supply or power- supply filler for proper cooling. To install a hot-swap power supply on the 5U server model with hot-swap power supplies (Model name: 2582-F4x), complete the following steps. 1.
Page 84: Completing The Installation
To install the bezel on 4U server models with non-hot-swap power supplies, complete the following steps. 1. Insert the three tabs on the bezel into the corresponding holes in the front of the server. 2. Rotate the bezel to the server until it locks securely into place. System x3100 M4 Installation and Service Guide...
Page 85: Replacing The Lower Bezel
3. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. Replacing the lower bezel This procedure applies only to the 5U server model with hot-swap power supplies (Model name: 2582-F4x). To install the lower bezel on the 5U server model with hot-swap power supplies (Model name: 2582-F4x), complete the following steps.
Page 86: Replacing The Upper Bezel
For 4U server models with non-hot-swap power supplies, complete the following steps to remove the side cover. For the 5U server model with hot-swap power supplies (Model name: 2582-F4x), please see the next sub-section. System x3100 M4 Installation and Service Guide...
Page 87 1. Make sure that all cables, adapters, and other components are installed and seated correctly and that you have not left loose tools or parts inside the server. Also, make sure that all internal cables are correctly routed. 2. Carefully turn the server on its side so that it is lying flat, with the cover facing up. Attention: Do not allow the server to fall over.
Page 88: Connecting The Cables
For example, match a blue cable end with a blue panel connector, a red cable end with a red connector, and so on. The following illustration shows the input/output (I/O) connectors on the rear of the rear of server models with non-hot-swap power supplies (4U chassis). System x3100 M4 Installation and Service Guide...
Page 89: Updating The Server Configuration
The following illustration shows the input/output (I/O) connectors on the rear of the 5U server model with hot- swap power supplies (Model name: 2582-F4x). Power connectors AC Power LED DC power LED Fault (error)LED Serial (Com1) Video Ethernet connectors USB 1 and 2 Ethernet link USB 3 and 4 status LED...
Page 90: Connecting External Devices
2. After installing the system in a rack cabinet, the distance between the EIA bracket and lower bezel will be roughly 67 mm. In light of this distance, please make sure your rack cabinet door can fully close before you begin to install the system in the rack cabinet. System x3100 M4 Installation and Service Guide...
Page 91: Chapter 3. Configuration Information And Instructions
• UEFI firmware is stored in ROM on the system board. • IMM2 firmware is stored in ROM on the system board. • Ethernet firmware is stored in ROM on the Ethernet controller and on the system board. © Copyright Lenovo 2014, 2016...
Page 92: Configuring The Server
Use this program as an alternative to the Setup utility for modifying UEFI settings and IMM settings. Use the ASU program online or out of band to modify UEFI settings from the command line without the need to System x3100 M4 Installation and Service Guide...
Page 93: Using The Serverguide Setup And Installation
restart the server to run the Setup utility. For more information about using this program, see “Advanced Settings Utility program” on page • Configuring RAID arrays For information about configuring RAID arrays, see “Configuring RAID arrays” on page The following table lists the different server configurations and the applications that are available for configuring and managing RAID arrays.
Page 94: Using The Setup Utility
Using the Setup utility Use these instructions to start the Setup utility. Use the Unified Extensible Firmware Interface (UEFI) Setup Utility program to perform the following tasks: System x3100 M4 Installation and Service Guide...
Page 95 • View configuration information • View and change assignments for devices and I/O ports • Set the date and time • Set and change passwords • Set the startup characteristics of the server and the order of startup devices • Set and change settings for advanced hardware features •...
Page 96 Select this choice to enable or disable UEFI to infinitely retry the legacy boot order. The default is Disable. – BBS Boot Select this choice to enable or disable legacy boot in BBS manner. The default is Enable. – System Security System x3100 M4 Installation and Service Guide...
Page 97 Select this choice to view or configure Trusted Platform Module (TPM) support. – Integrated Management Module Select this choice to view or change the settings for the integrated management module. – Power Restore Policy Select this choice to set the mode of operation after the power lost. –...
Page 98 • User Security Select this choice to set, change, or clear passwords. See “Passwords” on page 85 for more information. This choice is on the full and limited Setup utility menu. – Set Power-on Password System x3100 M4 Installation and Service Guide...
Page 99 Select this choice to set or change a power-on password. See “Power-on password” on page 86 more information. – Clear Power-on Password Select this choice to clear a power-on password. See “Power-on password” on page 86 for more information. – Set Administrator Password Select this choice to set or change an administrator password.
Page 100 Do not change settings or move jumpers on any system-board switch or jumper blocks that are not shown in this document. The default for all of the switches on switch block SW3 is Off. System x3100 M4 Installation and Service Guide...
Page 101: Using The Boot Manager
While the server is turned off, move switch 4 of the switch block SW3 to the On position to enable the power-on password override. You can then start the Setup utility and reset the power-on password. You do not have to return the switch to the previous position. The power-on password override switch does not affect the administrator password.
Page 102: Changing The Power Policy Option To The Default Settings After Loading Uefi Defaults
POST, and the IMM lights the associated system error LED and the failing DIMM error LED. • Environmental monitor with fan speed control for temperature, voltages, fan failure, power supply failure, and power backplane failure. System x3100 M4 Installation and Service Guide...
Page 103: Using The Remote Presence And Blue-Screen Capture Features
• Intelligent Platform Management Interface (IPMI) Specification V2.0 and Intelligent Platform Management Bus (IPMB) support. • Invalid system configuration (CONFIG) LED support. • Light path diagnostics LEDs indicators to report errors that occur with fans, power supplies, microprocessor, hard disk drives, and system errors. •...
Page 104 On the next screen, select Integrated Management Module. Step 5. On the next screen, select Network Configuration. Step 6. Find the IP address and write it down. Step 7. Exit from the Setup utility. System x3100 M4 Installation and Service Guide...
Page 105: Configuring The Ethernet Controller
To find device drivers and information about configuring the Ethernet controllers, go to http:// www.lenovo.com/support Configuring RAID arrays Use the Setup utility to configure RAID arrays. The specific procedure for configuring arrays depends on the RAID controller that you are using. For details, see the documentation for your RAID controller.
Page 106: Advanced Settings Utility Program
To manage systems based on the network topology that is implemented in your environment, there are a number of different ways to connect manageable systems to the network and to set up the Lenovo XClarity Administrator. If you plan to use Lenovo XClarity Administrator to manage the server, you must check for the latest applicable Lenovo XClarity Administrator updates.
Page 107: Updating Systems Director
If you plan to use Systems Director to manage the server, you must check for the latest applicable Systems Director updates and interim fixes. Note: Changes are made periodically to the Lenovo web site. The actual procedure might vary slightly from what is described in this document.
Page 108: Updating The Universal Unique Identifier
Up to 16-byte hexadecimal value assigned by you. [access_method] The access method that you selected to use from the following methods: • Online authenticated LAN access, type the command: [host <imm_internal_ip>] [user <imm_user_id>][password <imm_password>] Where: imm_internal_ip System x3100 M4 Installation and Service Guide...
Page 109 Note: Changes are made periodically to the website. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.lenovo.com/support 2. Click on the Downloads tab at the top of the panel. 3. Under ToolsCenter, select View ToolsCenter downloads.
Page 110: Updating The Dmi/Smbios Data
ASU and the required files to the same directory. In addition to the application executable (asu or asu64), the following files are required: • For Windows based operating systems: – ibm_rndis_server_os.inf – device.cat • For Linux based operating systems: System x3100 M4 Installation and Service Guide...
Page 111 – cdc_interface.sh Step 4. After you install ASU, Type the following commands to set the DMI: asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> [access_method] asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> [access_method] asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> [access_method] Where: <m/t_model> The server machine type and model number. Type mtm xxxxyyy, where xxxx is the machine type and yyy is the server model number.
Page 112 --user <imm_user_id> --password <imm_password> Examples that do use the userid and password default values: asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> --host <imm_ip> asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> --host <imm_ip> asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> --host <imm_ip> • Bootable media: System x3100 M4 Installation and Service Guide...
Page 113 You can also build a bootable media using the applications available through the ToolsCenter website at . From the IBM https://support.lenovo.com/us/en/ documents/LNVO-CENTER ToolsCenter page, scroll down for the available tools. Step 5. Restart the server. Chapter 3 Configuration information and instructions...
Page 114 System x3100 M4 Installation and Service Guide...
Page 115: Chapter 4. Troubleshooting
Run Dynamic System Analysis (DSA) to collect information about the hardware, firmware, software, and operating system. Have this information available when you contact IBM or an approved warranty service provider. For instructions for running DSA, see the Dynamic System Analysis Installation and User's Guide. © Copyright Lenovo 2014, 2016...
Page 116 If any hardware or software component is not supported, uninstall it to determine whether it is causing the problem. You System x3100 M4 Installation and Service Guide...
Page 117: Undocumented Problems
Problem determination information is available for many devices such as RAID and network adapters. For problems with operating systems or IBM software, or devices, go to http://www.lenovo.com/ support Step 7. Check for troubleshooting procedures and RETAIN tips.
Page 118: Service Bulletins
IBM continually updates the support website with the latest tips and techniques that you can use to solve problem that you might have with the Lenovo System x3100 M4 server. To find service bulletins that are available for the IBM Lenovo System x3100 M4 server, go to http:// www.lenovo.com/support...
Page 119: Performing The Checkout Procedure
Step 2. Complete the following steps: Turn off the server and all external devices. Check all internal and external devices for compatibility at http://www.lenovo.com/ serverproven/ Check all cables and power cords. Set all display controls to the middle positions. Turn on all external devices.
Page 120 IBM service and support. In addition, it can collect and transmit system configuration information on a scheduled basis so that the information is available to you and your support representative. It uses minimal system resources, and is available free of charge. System x3100 M4 Installation and Service Guide...
Page 121: Light Path Diagnostics
For more information and to download IBM Electronic Service Agent, go to http://www.ibm.com/support/ esa/ Light path diagnostics Light path diagnostics is a system of LEDs on various external and internal components of the server that leads you to the failed component. When an error occurs, LEDs are lit along the path of the front panel, the light path diagnostics panel, then on the failed component.
Page 122: Event Logs
For more information about the system-event log, see Appendix A “Integrated management module II (IMM2) error messages” on page 239. System x3100 M4 Installation and Service Guide...
Page 123 DSA Preboot. To install DSA Portable or check for and download a later version of DSA Preboot CD image, go to https://support.lenovo.com/us/ en/documents/LNVO-DSA If IPMItool is installed in the server, you can use it to view the system-event log. Most recent versions of the Linux operating system come with a current version of IPMItool.
Page 124: Uefi/Post
When you turn on the server, it performs a series of tests to check the operation of the server components and some optional devices in the server. This series of tests is called the power-on self-test, or POST. System x3100 M4 Installation and Service Guide...
Page 125: Dynamic System Analysis
Make sure that the server has the latest version of the DSA code. To obtain DSA code and the Dynamic System Analysis Installation and User's Guide, go to https://support.lenovo.com/us/ en/documents/LNVO-DSA DSA editions Two editions of Dynamic System Analysis are available.
Page 126 Step 5. Type gui to display the graphical user interface, or type cmd to display the DSA interactive menu. Step 6. Follow the instructions on the screen to select the diagnostic test to run. System x3100 M4 Installation and Service Guide...
Page 127: Automated Service Request (Call Home)
If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operation, a software error might be the cause. If you suspect a software problem, see the information that comes with your software. A single problem might cause more than one error message. When this happens, correct the cause of the first error message.
Page 128: Error Messages
Run IBM Dynamic System Analysis (DSA) to determine whether the server is running correctly (for information about using DSA, see Appendix C “DSA diagnostic test results” on page 445). Step 4. Reinstall the new software or new device. System x3100 M4 Installation and Service Guide...
Page 129: Cd/Dvd Drive Problems
• If an action step is preceded by “(Trained technician only)”, that step must be performed only by a Trained technician. • Go to the IBM support website at to check for technical information, hints, http://www.lenovo.com/support tips, and new device drivers or to submit a request for information. Symptom Action The optional DVD drive is not 1.
Page 130: General Problems
“Running DSA Preboot diagnostic diagnostic Fixed Disk Test, but programs” on page 112). the problem remains. Note: This test is not available on servers that have RAID arrays or servers that have SATA hard disk drives. System x3100 M4 Installation and Service Guide...
Page 131: Intermittent Problems
• If an action step is preceded by “(Trained technician only)”, that step must be performed only by a trained technician. • Go to the IBM support website at to check for technical information, hints, http://www.lenovo.com/support tips, and new device drivers or to submit a request for information. Symptom Action A problem occurs only 1.
Page 132: Memory Problems
1. Reseat the DIMMs; then, restart the server. 2. Replace the lowest-numbered DIMM pair of those that are identified; then, restart the server. Repeat as necessary. 3. (Trained technician only) Replace the system board. System x3100 M4 Installation and Service Guide...
Page 133: Microprocessor Problems
• If an action step is preceded by “(Trained technician only)”, that step must be performed only by a trained technician. • Go to the IBM support website at to check for technical information, hints, http://www.lenovo.com/support tips, and new device drivers or to submit a request for information. Symptom Action A microprocessor LED is lit 1.
Page 134 • If the server passes the video diagnostics, the video is good; see “Solving undetermined problems” on page 130. • (Trained technician only) If the server fails the video diagnostics, replace the system board. System x3100 M4 Installation and Service Guide...
Page 135 • If an action step is preceded by “(Trained technician only)”, that step must be performed only by a trained technician. • Go to the IBM support website at to check for technical information, hints, http://www.lenovo.com/support tips, and new device drivers or to submit a request for information. Symptom Action The monitor has screen jitter, 1.
Page 136: Network Connection Problems
• Any external SCSI device is turned on. You must turn on an external SCSI device before you turn on the server. 4. Reseat the failing device. 5. Replace the failing device. System x3100 M4 Installation and Service Guide...
Page 137: Power Problems
• If an action step is preceded by “(Trained technician only)”, that step must be performed only by a trained technician. • Go to the IBM support website at to check for technical information, hints, http://www.lenovo.com/support tips, and new device drivers or to submit a request for information. Symptom Action The power-control button does 1.
Page 138 2. If the problem remains or if you are using an ACPI-aware operating system, suspect the system board. The server unexpectedly shuts “Solving undetermined problems” on page 130. down, and the LEDs on the operator information panel are not lit. System x3100 M4 Installation and Service Guide...
Page 139: Serial Port Problems
• If an action step is preceded by “(Trained technician only)”, that step must be performed only by a trained technician. • Go to the IBM support website at to check for technical information, hints, http://www.lenovo.com/support tips, and new device drivers or to submit a request for information. Symptom Action The number of serial ports that 1.
Page 140: Serverguide Problems
Make sure that the server supports the operating system. If it does, either no logical be installed; the option is not drive is defined (SCSI RAID servers), or the ServerGuide System Partition is not available. present. Run the ServerGuide program and make sure that setup is complete. System x3100 M4 Installation and Service Guide...
Page 141: Software Problems
• If an action step is preceded by “(Trained technician only)”, that step must be performed only by a trained technician. • Go to the IBM support website at to check for technical information, hints, http://www.lenovo.com/support tips, and new device drivers or to submit a request for information. Symptom Action You suspect a software 1.
Page 142: Automated Boot Recovery (Abr)
Step 3. If the problem remains, go to Setup and selectLoad Default Settings, and then click Save to restore the server factory settings. Solving power problems Use this information to solve power problems. System x3100 M4 Installation and Service Guide...
Page 143: Solving Ethernet Controller Problems
Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually, a short circuit will cause the power subsystem to shut down because of an overcurrent condition. To diagnose a power problem, use the following general procedure: Step 1.
Page 144: Solving Undetermined Problems
Because of the variety of hardware and software combinations that can encounter, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from IBM. • Machine type and model • Microprocessor or hard disk drive upgrades System x3100 M4 Installation and Service Guide...
Page 145 • Failure symptom – Does the server fail the diagnostic tests? – What occurs? When? Where? – Does the failure occur on a single server or on multiple servers? – Is the failure repeatable? – Has this configuration ever worked? –...
Page 146 System x3100 M4 Installation and Service Guide...
Page 147: Chapter 5. Parts Listing, Lenovo System X3100 M4 Type 2582
Chapter 5. Parts listing, Lenovo System x3100 M4 Type 2582 The parts listing of Lenovo System x3100 M4 Type 2582. The following replaceable components are available for the Lenovo System x3100 M4 Type 2582 server, except as specified otherwise in “Replaceable server components”...
Page 148 81Y7493 Microprocessor, Core i3-2100, 3.1GHz 2C 3MB cache 69Y5148 Microprocessor, Xeon E3-1270 3.4GHz 4C 8MB cache 69Y5149 Microprocessor, Xeon E3-1280 3.5GHz 4C 8MB cache 81Y6933 Microprocessor, Xeon E3-1220 3.1GHz 4C 8MB cache 81Y6945 System x3100 M4 Installation and Service Guide...
Page 149 Hard disk drive, SATA, 3.5- inch 1 TB, simple-swap 43W7625 Hard disk drive, SATA, 3.5- inch 2 TB, simple-swap 42D0788 Bezel 81Y7478 Air duct 81Y7477 Battery, 3.0 volt 33F8354 Cage, 3.5-inch simple-swap hard disk drive 81Y7476 Chapter 5 Parts listing, Lenovo System x3100 M4 Type 2582...
Page 150 Hardware, misc. 81Y7475 ServeRAID-BR10il v2 SAS/SATA controller 49Y4737 ServeRAID M5015 SAS/SATA Controller (Battery not 46C8927 included) ServeRAID M5025 SAS/SATA Controller 46C8929 ServeRAID M1015 SAS/SATA Controller 46C8931 ServeRAID M5014 SAS/SATA Controller (Battery not 46C8933 included) System x3100 M4 Installation and Service Guide...
Page 151 00D7763 Preload DVD Internal USB 3 RDX carrier/dock 46C2346 Internal USB RDX carrier/dock 46C5380 6Gb SAS HBA 46C8935 SFP optical module 46C9297 3U BRACKET KIT 94Y7628 Figure 15. Server components Chapter 5 Parts listing, Lenovo System x3100 M4 Type 2582...
Page 152 00D8552 Microprocessor, Xeon E3-1270v2 3.5GHz 4C 8MB cache 00D8553 Microprocessor, Xeon E3-1280v2 3.6GHz 4C 8MB cache 00D8554 Microprocessor, Xeon E3-1240v2 3.4GHz 4C 8MB cache 00D8555 Microprocessor, Xeon E3-1230v2 3.3GHz 4C 8MB cache 00D8556 System x3100 M4 Installation and Service Guide...
Page 153 Cable, 6Gbps external mini-SAS, SFF-8644 to SFF-8088, 0.5 m 00YE304 Cable, 7Gbps external mini-SAS, SFF-8644 to SFF-8088, 1 00YE305 Cable, 8Gbps external mini-SAS, SFF-8644 to SFF-8088, 2 Cable, 9Gbps external mini-SAS, SFF-8644 to SFF-8088, 4 00YE306 Chapter 5 Parts listing, Lenovo System x3100 M4 Type 2582...
Page 154 Emulex 8Gb FC Dual-port HBA 00JY848 Brocade 16Gb Single-Port Adapter 81Y1671 81Y1678 Brocade 16Gb Dual-Port Adapter QLogic 10Gb Dual-Port CNA 00Y3274 6Gb Performance Optimized HBA 46C8937 Keylock, keyed-random 26K7364 39R9369 Kit, Retainer (for optical and diskette drives) System x3100 M4 Installation and Service Guide...
Page 155: Power Cords
Power cords for a specific country or region are usually available only in that country or region. Power cord part number Used in these countries and regions 39M5206 China 39M5102 Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea Chapter 5 Parts listing, Lenovo System x3100 M4 Type 2582...
Page 156 Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5076 United States of America 39M5512 39M5463 Taiwan 39M5087 Thailand 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan System x3100 M4 Installation and Service Guide...
Page 157 Power cord part number Used in these countries and regions 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5240 Brazil 39M5241 39M5375 Canada, Germany, United States of America 39M5378 39M5509 Chapter 5 Parts listing, Lenovo System x3100 M4 Type 2582...
Page 158 System x3100 M4 Installation and Service Guide...
Page 159: Chapter 6. Removing And Replacing Components
• Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server. Chapter 5 “Parts listing, Lenovo System x3100 M4 Type 2582” on page 133 to determine whether a component is a structural part, Tier 1 CRU, or Tier 2 CRU.
Page 160 3. Unlock the side cover; then, press the cover-release latch down (as shown in the illustration) to remove the cover. Cover-release latch Key lock 4. If you are instructed to return the side cover, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x3100 M4 Installation and Service Guide...
Page 161: Replacing The Side Cover
Replacing the side cover Use this information to replace the side cover. Attention: For proper cooling and airflow, replace the side cover before turning on the server. Operating the server for extended periods of time (more than 30 minutes) with the side cover removed might damage server components.
Page 162: Removing The Bezel
“Safety” on page v “Installation guidelines” on page 2. Open the bezel by pressing the button on the left edge of the bezel, and rotate the left side of the bezel away from the server. System x3100 M4 Installation and Service Guide...
Page 163: Replacing The Bezel
3. If you are instructed to return the bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the bezel This procedure applies only to 4U server models with non-hot-swap power supplies. To install the bezel on 4U server models with non-hot-swap power supplies, complete the following steps.
Page 164: Removing The Lower Bezel
2. If you are replacing a non-hot-swap component, turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Press the blue-colored release button on the right side of the lower bezel and rotate the lower bezel downward to disengage from the chassis. System x3100 M4 Installation and Service Guide...
Page 165: Replacing The Lower Bezel
4. If you are instructed to return the lower bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the lower bezel This procedure applies only to the 5U server model with hot-swap power supplies (Model name: 2582-F4x). To install the lower bezel on the 5U server model with hot-swap power supplies (Model name: 2582-F4x), complete the following steps.
Page 166: Removing The Upper Bezel
To install the upper bezel on the 5U server model with hot-swap power supplies (Model name: 2582-F4x), complete the following steps. 1. Insert the two tabs on the right-side of the upper bezel into the corresponding holes on the right side of the chassis. System x3100 M4 Installation and Service Guide...
Page 167: Removing A Serveraid Adapter
Bezel clips 2. Rotate the upper bezel to the left side of the chassis until the bezel clips are aligned with the corresponding indentations on the left side of the chassis and snap them into place. 3. Unlock and remove the side cover (see “Replacing the lower bezel”...
Page 168 To remove an ServeRAID adapter on the 5U server model with hot-swap power supplies (Model name: 2582- F4x), complete the following steps. For 4U server models with non-hot-swap power supplies, please see the above sub-section. System x3100 M4 Installation and Service Guide...
Page 169: Replacing A Serveraid Adapter
1. Read the safety information in “Safety” on page v “Installation guidelines” on page 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 145).
Page 170 14. Touch the static-protective package that contains the adapter to any unpainted metal surface on the server. Then, remove the adapter from the static-protective package. Avoid touching the components and gold-edge connectors on the adapter. System x3100 M4 Installation and Service Guide...
Page 171 15. Carefully grasp the adapter by the top edge or upper corners, and align it with the expansion slot guides; then, press the adapter firmly into the expansion slot. Make sure that the adapter is correctly seated in the expansion slot before you turn on the server. Incomplete installation of an adapter might damage the system board or the adapter.
Page 172 10. Connect the required cables to the adapter. Route cables so that they do not block the air flow from the fan. 11. Rotate the rear adapter-retention bracket to the closed (locked) position. System x3100 M4 Installation and Service Guide...
Page 173: Removing And Installing Internal Drives
Adapter Rear adapter retention bracket 12. Stand the server back up in its vertical position. 13. Install and lock the side cover see “Replacing the side cover” on page 147). 14. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.
Page 174 • Check the instructions that come with the drive to see whether you have to set any switches or jumpers on the drive. If you are installing a SATA device, be sure to set the SATA ID for that device. System x3100 M4 Installation and Service Guide...
Page 175 PCI adapter slot cover in the event that you later remove the drive or adapter. • For a complete list of supported options for the server, see http://www.lenovo.com/ serverproven/ Removing a DVD drive Use this information to remove a DVD drive.
Page 176 • You have removed the blue optical drive rails from the side of the old drive and have them available for installation on the new drive. Note: If you are installing a drive that contains a laser, observe the following safety precautions. Statement 3 System x3100 M4 Installation and Service Guide...
Page 177 CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. •...
Page 178 Note: You might find it easier to install the new drive from the front and then attach the cables. 3. Attach the drive retainer clip that you removed from the previous drive to the side of the new drive. 4. Push the drive into the bay. System x3100 M4 Installation and Service Guide...
Page 179 Drive retainer clip 5. Connect the power and signal cables to the drive. Note: Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor and dual inline memory modules (DIMMs). 6.
Page 180 7. Press and hold the blue-colored release button on the side of the bay to release the drive; then, pull the drive out of the front of the server. 8. Remove the drive retainer clip from the side of the drive. Save the clip to use when you install the replacement drive. System x3100 M4 Installation and Service Guide...
Page 181 Release buttons Tape drive Drive retainer clip 9. If you are instructed to return the drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the tape drive Use this information to replace the tape drive If you are replacing a drive, make sure that: •...
Page 182 EMC filler Tape drive Drive retainer clip 11. Remove the EMC filler. Note: Be careful of any sharp edges. 12. Push the drive into the bay. System x3100 M4 Installation and Service Guide...
Page 183 Note: A tape drive can only be installed in bay 1 or bay 2 13. Carefully turn the server on its side so that it is lying flat, with the cover facing up. Attention: Do not allow the server to fall over. 14.
Page 184 12. Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor and dual inline memory modules (DIMMs). System x3100 M4 Installation and Service Guide...
Page 185 13. Connect the power cable to the rear of the drive. The connectors are keyed and can be inserted only one way. 14. Install the upper bezel (see “Replacing the upper bezel” on page 152). 15. Install the lower bezel (see “Replacing the lower bezel”...
Page 186 Note: If you installed a ServeRAID adapter in the server, connect the other end of the SATA signal cable to the connector on the ServeRAID adapter. To install a simple-swap SATA hard disk drive on 4U server models with non-hot-swap power supplies, complete the following steps. System x3100 M4 Installation and Service Guide...
Page 187 1. Read the safety information in “Safety” on page v “Installation guidelines” on page 2. Turn off the server and peripheral devices and disconnect all external cables and power cords. 3. Remove the bezel (see “Removing the bezel” on page 148).
Page 188 Note: You do not have to turn off the server to remove hot-swap drives from the hot-swap drive bays. 2. Remove the lower bezel (see “Removing the lower bezel” on page 150). 3. Rotate the drive tray handle of the drive assembly that is to be removed to the open position. System x3100 M4 Installation and Service Guide...
Page 189 Release latch Activity LED (green) Error LED (yellow) 2.5-inch hot-swap Drive handle hard disk drive 4. Grasp the handle of the drive assembly that is to be replaced and pull the assembly out of the bay. 5. If you are instructed to return the drive assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 190: Removing A Memory Module
3. Carefully turn the server on its side so that it is lying flat, with the cover facing up. Attention: Do not allow the server to fall over. 4. Remove the side cover (see “Removing the side cover” on page 145). System x3100 M4 Installation and Service Guide...
Page 191 5. Remove the air duct. 6. Locate the DIMM connector that contains the DIMM that is to be replaced (see “System-board internal connectors” on page 25). Attention: To avoid breaking the DIMM retaining clips or damaging the DIMM connectors, open and close the clips gently.
Page 192: Replacing A Memory Module
To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on. System x3100 M4 Installation and Service Guide...
Page 193 Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to stop, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.
Page 194 Empty Populated Empty Populated Populated Populated Populated The following illustration shows the location of the DIMM connectors on the system board. Note: The illustrations in this document might differ slightly from your model. System x3100 M4 Installation and Service Guide...
Page 195 slot 4 slot 3 slot 2 slot 1 Power 2 System fan connector Power 1 Power 3 Microprocessor Battery Front-panel connector Power 4 Front USB connector SATA 5 DIMM 1 USB tape drive DIMM 2 connector DIMM 4 DIMM 3 SATA 4 SATA 3 SATA 2...
Page 196 DIMMs. Install the DIMMs in the sequence shown in the following table. Table 37. DIMM installation sequence Number of DIMMs Installation sequence (connectors) First pair of DIMMs 1, 3 2, 4 Second pair of DIMMs System x3100 M4 Installation and Service Guide...
Page 197: Removing The System Battery
6. Open the retaining clips and, if necessary, remove any existing DIMM. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. 7. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the server.
Page 198 “Removing the side cover” on page 145). 4. Carefully turn the server on its side so that it is lying flat, with the cover facing up. Attention: Do not allow the server to fall over. System x3100 M4 Installation and Service Guide...
Page 199: Replacing The System Battery
5. Locate the battery on the system board (see “System-board internal connectors” on page 25). 6. Remove the battery: a. Use one finger to tilt the battery horizontally out of its socket, pushing it away from the socket. b. Lift and remove the battery from the socket. Replacing the system battery Use this information to replace the system battery The following notes describe information that you must consider when replacing the system-board battery in...
Page 200 “Replacing the side cover” on page 147). 5. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. 6. Start the Configuration/Setup Utility program and reset the configuration: System x3100 M4 Installation and Service Guide...
Page 201: Removing The Rear System Fan
• Set the system date and time. • Set the power-on password. • Reconfigure the server. “Setup utility menu choices” on page 81 for details. Removing the rear system fan This procedure applies only to 4U server models with non-hot-swap power supplies. To remove the rear system fan on server models with non-hot-swap power supplies (4U chassis), complete the following steps.
Page 202: Replacing The Rear System Fan
“Replacing a ServeRAID adapter” on page 155). 8. Install the air duct. 9. Install the side cover (see “Replacing the side cover” on page 147). 10. Stand the server back up in its vertical position. System x3100 M4 Installation and Service Guide...
Page 203: Removing The Hard Disk Drive Fan Duct
11. Install the bezel (see “Replacing the bezel” on page 149). 12. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. Removing the hard disk drive fan duct This procedure applies only to the 5U server model with hot-swap power supplies (Model name: 2582-F4x). To remove the hard disk drive fan duct on the 5U server model with hot-swap power supplies (Model name: 2582-F4x), complete the following steps.
Page 204: Replacing The Hard Disk Drive Fan Duct
3. Lower the hard disk drive fan duct into the chassis, making sure the two guide pins and two latches on the chassis protrude through the respective holes on the hard disk drive fan duct. System x3100 M4 Installation and Service Guide...
Page 205: Removing And Replacing Tier 1 Crus
Latch holes Hard disk drive fan duct Latches Guide pins 4. Connect the hard disk drive fan duct cable to the system board (see “System-board internal connectors” on page 25 for the location of the fan assembly connector). Remember to insert the hard disk drive fan duct cable into the relevant retention clips.
Page 206: Removing The Simple-Swap Backplate
8. Disconnect the power cable and then the signal cable from the simple-swap backplate. 9. Press and hold the drive cage release latches to pull the drive cage half out of the chassis. Cage release latches System x3100 M4 Installation and Service Guide...
Page 207: Replacing The Simple-Swap Backplate
10. Remove the backplate. 11. If you are instructed to return the simple-swap backplate, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the simple-swap backplate This procedure applies only to 4U server models with non-hot-swap power supplies. To install the simple-swap backplate on 4U server models with non-hot-swap power supplies, complete the following steps.
Page 208 3. Make sure the tabs on the simple-swap backplate are on the left of the upper drive cage tabs, and then push the backplate till the end. System x3100 M4 Installation and Service Guide...
Page 209 4. Slide the disk drive cage into the opening in the front of the server till half in. 5. Connect the hard disk drive power cables to the backplate (connector P3 to bay 3, connector P4 to bay 4, connector P5 to bay 5, and connector P6 to bay 6,). 6.
Page 210 13. Stand the server back up in its vertical position. 14. Install bezel (see “Replacing the bezel” on page 149). 15. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. System x3100 M4 Installation and Service Guide...
Page 211: Removing The Hot-Swap Hard Disk Drive
Removing the hot-swap hard disk drive backplane This procedure applies only to the 5U server model with hot-swap power supplies (Model name: 2582-F4x). To remove the hot-swap backplane on the 5U server model with hot-swap power supplies (Model name: 2582-F4x), complete the following steps. 1.
Page 212: Replacing The Hot-Swap Hard Disk Drive
Note: Make sure that Port 1 on the hardware ServeRAID is connected to Port 1 on the backplane. Likewise, Port 0 on the hardware ServeRAID should be connected to Port 0 on the backplane. System x3100 M4 Installation and Service Guide...
Page 213 Power cable Configuration cable Signal cables 3. Install the four screws that secure the hot-swap hard disk drive backplane to the drive cage. Screws 4. Press and hold the retaining tab on the side of the cage; then, rotate the drive cage into the chassis until it locks into place.
Page 214: Removing The Front-Panel Assembly
8. Press on top of the front-panel assembly and rotate the assembly toward the bottom of the server; then, remove the front-panel assembly from the chassis. System x3100 M4 Installation and Service Guide...
Page 215 Note: Carefully pull the cable out from the opening. Do not allow the LED to disconnect from the front- panel assembly. 9. If you are instructed to return the front-panel assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. To remove the front-panel assembly on the 5U server model with hot-swap power supplies (Model name: 2582-F4x), complete the following steps.
Page 216: Replacing The Front-Panel Assembly
Note: Carefully pull the cable out from the opening. Do not allow the LED to disconnect from the front- panel assembly. 2. Insert the bottom tabs of the front-panel assembly into the corresponding holes and rotate the assembly toward the chassis. System x3100 M4 Installation and Service Guide...
Page 217: Removing The Front Usb Connector
3. Push the front-panel assembly toward the chassis until it clicks into place. 4. Reroute and connect the front-panel assembly cable to the system board (see “System-board internal connectors” on page 25 for the location of the front-panel connector). 5. Install the air duct. 6.
Page 218 “Removing the upper bezel” on page 152). 6. Carefully turn the server on its side so that it is lying flat, with the system board facing up. Attention: Do not allow the server to fall over. System x3100 M4 Installation and Service Guide...
Page 219 7. Disconnect the front USB cable from the system board, and note the routing of the cable (see “System- board internal connectors” on page 25 for the location of the front-panel connector). USB connector cable 8. Stand the server back up in its vertical position. 9.
Page 220: Replacing The Front Usb Connector
5. Remove the side cover (see “Removing the side cover” on page 145). 6. Remove the air duct. 7. Carefully insert the front USB cable through the opening in the front of the chassis. System x3100 M4 Installation and Service Guide...
Page 221 8. Place the tab on the bottom edge of the USB housing into the bottom of the opening in the chassis. 9. Tilt the top of the USB housing into position to the end. 10. Secure the front USB housing with the screw. 11.
Page 222 Attention: Do not allow the server to fall over. 10. Reroute and connect the front USB cable to the front USB connector on the system board (see “System-board internal connectors” on page 25 for the location of the front USB connector). System x3100 M4 Installation and Service Guide...
Page 223: Removing The Rear Adapter Retention
USB connector cable 11. Stand the server back up in its vertical position. 12. Install the upper bezel (see “Replacing the upper bezel” on page 152). 13. Install the lower bezel (see “Replacing the lower bezel” on page 151). 14. Install and lock the side cover (see “Replacing the side cover”...
Page 224: Replacing The Rear Adapter Retention
5. Remove the side cover (see “Removing the side cover” on page 145). 6. Remove the air duct. 7. Remove the simple-swap hard disk drives (see “Removing a simple-swap hard disk drive” on page 171). System x3100 M4 Installation and Service Guide...
Page 225: Replacing The Hard Disk Drive Cage
8. Remove the simple-swap backplate (see “Removing the simple-swap backplate” on page 192). 9. Press and hold the drive cage release latches. Cage release latches 10. Carefully pull the hard disk drive cage and the cables out of the opening in the chassis. 11.
Page 226: Removing The Non-Hot-Swap Power Supply
When you remove or install a fixed power supply, observe the following precautions. Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. System x3100 M4 Installation and Service Guide...
Page 227 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. To remove a non-hot-swap power supply on 4U server models with non-hot-swap power supplies, complete the following steps.
Page 228: Replacing The Non-Hot-Swap Power Supply
10. If you are instructed to return the power supply, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the non-hot-swap power supply This procedure applies only to 4U server models with non-hot-swap power supplies. Statement 8 System x3100 M4 Installation and Service Guide...
Page 229 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a with one of these parts, contact a service technician.
Page 230: Removing The Hot-Swap Power Supply
The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. Statement 8 System x3100 M4 Installation and Service Guide...
Page 231 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.
Page 232: Replacing The Hot-Swap Power Supply
Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. System x3100 M4 Installation and Service Guide...
Page 233 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a with one of these parts, contact a service technician. Attention: During normal operation, each power-supply bay must contain either a power supply or power- supply filler for proper cooling.
Page 234: Removing The Hot-Swap Power Supply
6. Disconnect the cables from the power-supply cage to the system board and all internal components. 7. Remove the two screws that secure the power-supply cage to the chassis; the two screws are located in the front of the hot-swap power supply cage. System x3100 M4 Installation and Service Guide...
Page 235 Screws Hot-swap power-supply cage 8. Remove the other four screws that also secure the power-supply cage to the chassis; then, slide the cage toward the front of the server to disengage the retaining clips from the top of the chassis and lift the cage out of the chassis.
Page 236: Replacing The Hot-Swap Power Supply Cage
The illustrations in this document might differ slightly from your hardware. Removing the microprocessor and heat sink Use this information to remove the microprocessor and heat sink. System x3100 M4 Installation and Service Guide...
Page 237 To remove the microprocessor and heat sink on 4U server models with non-hot-swap power supplies, complete the following steps. For the 5U server model with hot-swap power supplies (Model name: 2582- F4x), please see the next sub-section. 1. Read the safety information in “Safety”...
Page 238 Use your fingers to gently pull the heat sink from the microprocessor. Important: Be careful when you handle the microprocessor and heat sink. If the microprocessor and heat sink will be reused, do not contaminate the thermal material between them. System x3100 M4 Installation and Service Guide...
Page 239 Heat sink System board Attention: The microprocessor retention latch is spring-loaded when the microprocessor is in place. Releasing the latch too quickly or allowing it to spring upward can damage the microprocessor and surrounding components. 7. Release the microprocessor retention latch by pressing down on the end, moving it to the side, and slowly releasing it to the open (up) position.
Page 240: Replacing A Microprocessor And Heat Sink
If the thermal material on the microprocessor or heat sink becomes contaminated, contact your service technician. a. Align the screw holes on the heat sink with the holes on the system board. System x3100 M4 Installation and Service Guide...
Page 241 b. Tighten the screws with a screwdriver, alternating among the screws until they are tight. If possible, each screw should be rotated two full rotations at a time. Repeat until the screws are tight. Do not overtighten the screws by using excessive force. Heat sink System board 7.
Page 242 Tighten the screws with a screwdriver, alternating among the screws until they are tight. If possible, each screw should be rotated two full rotations at a time. Repeat until the screws are tight. Do not overtighten the screws by using excessive force. System x3100 M4 Installation and Service Guide...
Page 243 Heat sink System board 7. Reconnect any cables that you disconnected during the removal of the old microprocessor. 8. Rotate the rear adapter-retention bracket to the closed (locked) position. 9. Stand the server back up in its vertical position. 10. Install and lock the side cover (see “Replacing the side cover”...
Page 244: Removing The System Board
Attention: Remove the socket covers from the microprocessor sockets on the new system board and place them on the microprocessor sockets of the system board you are removing. 7. Pull the drive cage half out of the chassis. System x3100 M4 Installation and Service Guide...
Page 245 8. Disengage the cables from any retention-clips. 9. Note where each cable is connected; then, disconnect all cables from the system board. Attention: Disengage all latches, release tabs or locks on cable connectors when you disconnect all cables from the system board. Failing to release them before removing the cables will damage the cable sockets on the system board.
Page 246 Failing to release them before removing the cables will damage the cable sockets on the system board. The cable sockets on the system board are fragile. Any damage to the cable sockets may require replacing the system board. System x3100 M4 Installation and Service Guide...
Page 247: Replacing The System Board
10. Remove any of the following components (in addition to others that might not be listed) that are installed on the system board and put them in a safe, static-protective place: • Adapters (see “Removing a ServeRAID adapter” on page 153).
Page 248 4. Insert the system board into the chassis and slide it toward the rear of the server until the screw holes on the system board align with the screw holes on the chassis. System x3100 M4 Installation and Service Guide...
Page 249 System board (7 screws) 5. Install the seven screws that secure the system board to the chassis. 6. Install any of the following components that you removed from the system board: • SAS/SATA ServeRAID adapter (see “Replacing a ServeRAID adapter” on page 155).
Page 250 8. Install the hard disk drive fan duct (see “Replacing the hard disk drive fan duct” on page 190). 9. Rotate the rear adapter-retention bracket to the closed (locked) position. 10. Stand the server back up in its vertical position. System x3100 M4 Installation and Service Guide...
Page 251 11. Install and lock the side cover (see “Replacing the side cover” on page 147). 12. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. Important: Perform the following updates: • Either update the server with the latest RAID firmware or restore the pre-existing firmware from a diskette or CD image.
Page 252 System x3100 M4 Installation and Service Guide...
Page 253: Appendix A. Integrated Management Module Ii (Imm2) Error Messages
The prefix of the message ID and the sequence number that is used by the CIM message registry. SNMP Trap ID The SNMP trap ID that is found in the SNMP alert management information base (MIB). © Copyright Lenovo 2014, 2016...
Page 254: List Of Imm Events
This message is for the use case when there is an error with an SSL Server, SSL Client, or SSL Trusted CA Certificate. May also be shown as 4000000200000000 or 0x4000000200000000 Severity Error Serviceable System x3100 M4 Installation and Service Guide...
Page 255 Automatically notify support Alert Category System - SSL certification SNMP Trap ID CIM Information Prefix: IMM ID: 0002 User Response Make sure that the certificate that you are importing is correct and properly generated. • 40000003-00000000 : Ethernet Data Rate modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the Ethernet Port data rate.
Page 256 • 40000007-00000000 : Ethernet interface [arg1] by user [arg2]. This message is for the use case where a user enables or disabled the ethernet interface. May also be shown as 4000000700000000 or 0x4000000700000000 System x3100 M4 Installation and Service Guide...
Page 257 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0007 User Response Information only; no action is required. • 40000008-00000000 : Hostname set to [arg1] by user [arg2]. This message is for the use case where user modifies the Hostname of a Management Controller. May also be shown as 4000000800000000 or 0x4000000800000000 Severity Info...
Page 258 May also be shown as 4000000b00000000 or 0x4000000b00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0011 User Response Information only; no action is required. System x3100 M4 Installation and Service Guide...
Page 259 • 4000000c-00000000 : OS Watchdog response [arg1] by [arg2] . This message is for the use case where an OS Watchdog has been enabled or disabled by a user. May also be shown as 4000000c00000000 or 0x4000000c00000000 Severity Warning Serviceable Automatically notify support Alert Category none...
Page 260 This message is for the use case where a user has failed to log in to a Management Controller from a web browser. May also be shown as 4000001000000000 or 0x4000001000000000 Severity Warning Serviceable Automatically notify support System x3100 M4 Installation and Service Guide...
Page 261 Alert Category System - Remote Login SNMP Trap ID CIM Information Prefix: IMM ID: 0016 User Response Complete the following steps until the problem is solved: 1. Make sure that the correct login ID and password are being used. 2. Have the system administrator reset the login ID or password. •...
Page 262 This message is for the use case where a Management Controller Event Log on a system is cleared by a user. May also be shown as 4000001400000000 or 0x4000001400000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information System x3100 M4 Installation and Service Guide...
Page 263 Prefix: IMM ID: 0020 User Response Information only; no action is required. • 40000015-00000000 : Management Controller [arg1] reset was initiated by user [arg2]. This message is for the use case where a Management Controller reset is initiated by a user. May also be shown as 4000001500000000 or 0x4000001500000000 Severity Info...
Page 264 • 40000019-00000000 : LAN: Ethernet[[arg1]] interface is now active. This message is for the use case where a Management Controller ethernet interface is now active. May also be shown as 4000001900000000 or 0x4000001900000000 Severity Info Serviceable System x3100 M4 Installation and Service Guide...
Page 265 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0025 User Response Information only; no action is required. • 4000001a-00000000 : DHCP setting changed to [arg1] by user [arg2]. This message is for the use case where a user changes the DHCP setting. May also be shown as 4000001a00000000 or 0x4000001a00000000 Severity Info...
Page 266 This message is for the use case where an operating system error has occurred and the screen capture failed. May also be shown as 4000001d00000000 or 0x4000001d00000000 Severity Error Serviceable Automatically notify support Alert Category System - other SNMP Trap ID CIM Information System x3100 M4 Installation and Service Guide...
Page 267 Prefix: IMM ID: 0029 User Response Complete the following steps until the problem is solved: 1. Reconfigure the watchdog timer to a higher value. 2. Make sure that the IMM Ethernet over USB interface is enabled. 3. Reinstall the RNDIS or cdc_ether device driver for the operating system. 4.
Page 268 This message is for the use case where a Management Controller clock has been set from the Network Time Protocol server. May also be shown as 4000002100000000 or 0x4000002100000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information System x3100 M4 Installation and Service Guide...
Page 269 Prefix: IMM ID: 0033 User Response Information only; no action is required. • 40000022-00000000 : SSL data in the Management Controller [arg1] configuruation data is invalid. Clearing configuration data region and disabling SSL. This message is for the use case where a Management Controller has detected invalid SSL data in the configuration data and is clearing the configuration data region and disabling the SSL.
Page 270 • 40000026-00000000 : The [arg1] on system [arg2] is 100% full. This message is for the use case where a Management Controller Event Log on a system is 100% full. May also be shown as 4000002600000000 or 0x4000002600000000 System x3100 M4 Installation and Service Guide...
Page 271 Severity Info Serviceable Automatically notify support Alert Category System - Event Log 75% full SNMP Trap ID CIM Information Prefix: IMM ID: 0038 User Response To avoid losing older log entries, save the log as a text file and clear the log. •...
Page 272 • 4000002a-00000000 : [arg1] firmware mismatch internal to system [arg2]. Please attempt to flash the [arg3] firmware. This message is for the use case where a specific type of firmware mismatch has been detected. May also be shown as 4000002a00000000 or 0x4000002a00000000 Severity Error Serviceable System x3100 M4 Installation and Service Guide...
Page 273 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: IMM ID: 0042 User Response Reflash the IMM firmware to the latest version. • 4000002b-00000000 : Domain name set to [arg1]. Domain name set by user May also be shown as 4000002b00000000 or 0x4000002b00000000 Severity Info...
Page 274 Prefix: IMM ID: 0046 User Response Information only; no action is required. • 4000002f-00000000 : IPv6 enabled by user [arg1] . IPv6 protocol is enabled by user May also be shown as 4000002f00000000 or 0x4000002f00000000 Severity System x3100 M4 Installation and Service Guide...
Page 275 Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0047 User Response Information only; no action is required. • 40000030-00000000 : IPv6 disabled by user [arg1] . IPv6 protocol is disabled by user May also be shown as 4000003000000000 or 0x4000003000000000 Severity Info...
Page 276 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0051 User Response Information only; no action is required. • 40000034-00000000 : IPv6 static IP configuration disabled by user [arg1]. System x3100 M4 Installation and Service Guide...
Page 277 IPv6 static assignment method is disabled by user May also be shown as 4000003400000000 or 0x4000003400000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0052 User Response Information only; no action is required. •...
Page 278 • 40000038-00000000 : ENET[[arg1]] IPv6-Static:HstName=[arg2], IP@=[arg3] ,Pref=[arg4], GW@= [arg5] . IPv6 Static address is active May also be shown as 4000003800000000 or 0x4000003800000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information System x3100 M4 Installation and Service Guide...
Page 279 Prefix: IMM ID: 0056 User Response Information only; no action is required. • 40000039-00000000 : ENET[[arg1]] DHCPv6-HSTN=[arg2], DN=[arg3], IP@=[arg4], Pref=[arg5]. IPv6 DHCP-assigned address is active May also be shown as 4000003900000000 or 0x4000003900000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information...
Page 280 5. Check the integrity of the installed operating system. • 4000003d-00000000 : Telnet port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the telnet port number May also be shown as 4000003d00000000 or 0x4000003d00000000 System x3100 M4 Installation and Service Guide...
Page 281 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0061 User Response Information only; no action is required. • 4000003e-00000000 : SSH port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the SSH port number May also be shown as 4000003e00000000 or 0x4000003e00000000 Severity...
Page 282 SNMP Trap ID CIM Information Prefix: IMM ID: 0065 User Response Information only; no action is required. • 40000042-00000000 : CIM/XML HTTPS port number changed from [arg1] to [arg2] by user [arg3]. System x3100 M4 Installation and Service Guide...
Page 283 A user has modified the CIM HTTPS port number May also be shown as 4000004200000000 or 0x4000004200000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0066 User Response Information only; no action is required. •...
Page 284 A user has modified the Remote Presence port number May also be shown as 4000004600000000 or 0x4000004600000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0070 System x3100 M4 Installation and Service Guide...
Page 285 User Response Information only; no action is required. • 40000047-00000000 : LED [arg1] state changed to [arg2] by [arg3]. A user has modified the state of an LED May also be shown as 4000004700000000 or 0x4000004700000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID...
Page 286 • 4000004b-00000000 : SNMPv1 [arg1] set by user [arg2]: Name=[arg3], AccessType=[arg4], Address=[arg5], . A user changed the SNMP community string May also be shown as 4000004b00000000 or 0x4000004b00000000 Severity Info Serviceable Automatically notify support Alert Category System x3100 M4 Installation and Service Guide...
Page 287 none SNMP Trap ID CIM Information Prefix: IMM ID: 0075 User Response Information only; no action is required. • 4000004c-00000000 : LDAP Server configuration set by user [arg1]: SelectionMethod=[arg2], DomainName=[arg3], Server1=[arg4], Server2=[arg5], Server3=[arg6], Server4=[arg7]. A user changed the LDAP server configuration May also be shown as 4000004c00000000 or 0x4000004c00000000 Severity Info...
Page 288 Prefix: IMM ID: 0079 User Response Information only; no action is required. • 40000050-00000000 : Server General Settings set by user [arg1]: Name=[arg2], Contact=[arg3], Location=[arg4], Room=[arg5], RackID=[arg6], Rack U-position=[arg7]. A user configured the Location setting System x3100 M4 Installation and Service Guide...
Page 289 May also be shown as 4000005000000000 or 0x4000005000000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0080 User Response Information only; no action is required. • 40000051-00000000 : Server Power Off Delay set to [arg1] by user [arg2]. A user configured the Server Power Off Delay May also be shown as 4000005100000000 or 0x4000005100000000 Severity...
Page 290 May also be shown as 4000005400000000 or 0x4000005400000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0084 User Response Information only; no action is required. System x3100 M4 Installation and Service Guide...
Page 291 • 40000055-00000000 : Synchronize time setting by user [arg1]: Mode=[arg2], NTPServerHost=[arg3]: [arg4],NTPUpdateFrequency=[arg5]. A user configured the Date and Time synchronize settings May also be shown as 4000005500000000 or 0x4000005500000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0085 User Response...
Page 292 • 40000059-00000000 : LAN over USB [arg1] by user [arg2]. A user configured USB-LAN May also be shown as 4000005900000000 or 0x4000005900000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID System x3100 M4 Installation and Service Guide...
Page 293 CIM Information Prefix: IMM ID: 0089 User Response Information only; no action is required. • 4000005a-00000000 : LAN over USB Port Forwarding set by user [arg1]: ExternalPort=[arg2], USB- LAN port=[arg3]. A user configured USB-LAN port forwarding May also be shown as 4000005a00000000 or 0x4000005a00000000 Severity Info Serviceable...
Page 294 User Response Information only; no action is required. • 4000005e-00000000 : SSH [arg1] by user [arg2]. A user enables or disables SSH services May also be shown as 4000005e00000000 or 0x4000005e00000000 Severity Info Serviceable System x3100 M4 Installation and Service Guide...
Page 295 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0094 User Response Information only; no action is required. • 4000005f-00000000 : Server timeouts set by user [arg1]: EnableOSWatchdog=[arg2], OSWatchdogTimout=[arg3], EnableLoaderWatchdog=[arg4], LoaderTimeout=[arg5]. A user configures Server Timeouts May also be shown as 4000005f00000000 or 0x4000005f00000000 Severity Info...
Page 296 SNMP Trap ID CIM Information Prefix: IMM ID: 0098 User Response Information only; no action is required. • 40000063-00000000 : Global Login Account Security set by user [arg1]: PasswordRequired=[arg2], PasswordExpirationPeriod=[arg3], MinimumPasswordReuseCycle=[arg4], MinimumPasswordLength=[arg5], MinimumPasswordChangeInterval=[arg6], System x3100 M4 Installation and Service Guide...
Page 297 MaxmumLoginFailures=[arg7], LockoutAfterMaxFailures=[arg8], MinimumDifferentCharacters= [arg9], DefaultIDExpired=[arg10], ChangePasswordFirstAccess=[arg11]. A user changes the Global Login Account Security Settings to Legacy May also be shown as 4000006300000000 or 0x4000006300000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0099 User Response Information only;...
Page 298 • 40000067-00000000 : User [arg1] role set to [arg2]. A user account role assigned May also be shown as 4000006700000000 or 0x4000006700000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID System x3100 M4 Installation and Service Guide...
Page 299 CIM Information Prefix: IMM ID: 0103 User Response Information only; no action is required. • 40000068-00000000 : User [arg1] custom privileges set: [arg2]. User account priveleges assigned May also be shown as 4000006800000000 or 0x4000006800000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID...
Page 300 Information only; no action is required. • 4000006c-00000000 : SSH Client key removed from user [arg1]. User removed an SSH Client key May also be shown as 4000006c00000000 or 0x4000006c00000000 Severity Info Serviceable Automatically notify support System x3100 M4 Installation and Service Guide...
Page 301 Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0108 User Response Information only; no action is required. • 4000006d-00000000 : Management Controller [arg1]: Configuration saved to a file by user [arg2]. A user saves a Management Controller configuration to a file. May also be shown as 4000006d00000000 or 0x4000006d00000000 Severity Info...
Page 302 Information only; no action is required. • 40000071-00000000 : The power cap value changed from [arg1] watts to [arg2] watts by user [arg3]. Power Cap values changed by user May also be shown as 4000007100000000 or 0x4000007100000000 System x3100 M4 Installation and Service Guide...
Page 303 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0113 User Response Information only; no action is required. • 40000072-00000000 : The minimum power cap value changed from [arg1] watts to [arg2] watts. Minimum Power Cap value changed May also be shown as 4000007200000000 or 0x4000007200000000 Severity...
Page 304 May also be shown as 4000007500000000 or 0x4000007500000000 Severity Warning Serviceable Automatically notify support Alert Category Warning - Power SNMP Trap ID CIM Information Prefix: IMM ID: 0117 User Response Information only; no action is required. System x3100 M4 Installation and Service Guide...
Page 305 • 40000076-00000000 : The new minimum power cap value exceeded the power cap value. Minimum Power Cap exceeds Power Cap May also be shown as 4000007600000000 or 0x4000007600000000 Severity Warning Serviceable Automatically notify support Alert Category Warning - Power SNMP Trap ID CIM Information Prefix: IMM ID: 0118 User Response...
Page 306 Static Power Savings mode turned off by user May also be shown as 4000007a00000000 or 0x4000007a00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0122 System x3100 M4 Installation and Service Guide...
Page 307 User Response Information only; no action is required. • 4000007b-00000000 : Dynamic Power Savings mode has been turned on by user [arg1]. Dynamic Power Savings mode turned on by user May also be shown as 4000007b00000000 or 0x4000007b00000000 Severity Info Serviceable Automatically notify support Alert Category...
Page 308 Information only; no action is required. • 4000007f-00000000 : Power cap throttling occurred. Power cap throttling occurrred May also be shown as 4000007f00000000 or 0x4000007f00000000 Severity Info Serviceable Automatically notify support Alert Category none System x3100 M4 Installation and Service Guide...
Page 309 SNMP Trap ID CIM Information Prefix: IMM ID: 0127 User Response Information only; no action is required. • 40000080-00000000 : Remote Control session started by user [arg1] in [arg2] mode. Remote Control session started May also be shown as 4000008000000000 or 0x4000008000000000 Severity Info Serviceable...
Page 310 • 40000084-00000000 : IMM firmware mismatch between nodes [arg1] and [arg2]. Please attempt to flash the IMM firmware to the same level on all nodes. A mismatch of IMM firmware has been detected between nodes May also be shown as 4000008400000000 or 0x4000008400000000 Severity Error Serviceable System x3100 M4 Installation and Service Guide...
Page 311 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: IMM ID: 0132 User Response Attempt to flash the IMM firmware to the same level on all nodes. • 40000085-00000000 : FPGA firmware mismatch between nodes [arg1] and [arg2]. Please attempt to flash the FPGA firmware to the same level on all nodes.
Page 312 SNMP Trap ID CIM Information Prefix: IMM ID: 0136 User Response Information only; no action is required. • 40000089-00000000 : Management Controller [arg1]: Configuration restoration from a file by user [arg2] failed to complete.. System x3100 M4 Installation and Service Guide...
Page 313 This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to complete. May also be shown as 4000008900000000 or 0x4000008900000000 Severity Error Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information...
Page 314 • 80010202-0701ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. (CMOS Battery) This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted. May also be shown as 800102020701ffff or 0x800102020701ffff System x3100 M4 Installation and Service Guide...
Page 315 Severity Error Serviceable Automatically notify support Alert Category Critical - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0480 User Response If the specified sensor is CMOS battery, replace the system battery. If the specified sensor is Planar 3.3V or Planar 5V, (trained technician only) replace the system board. If the specified sensor is Planar 12V, complete the following steps until the problem is solved: 1.
Page 316 May also be shown as 800109010701ffff or 0x800109010701ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 User Response System x3100 M4 Installation and Service Guide...
Page 317 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffle is in place and correctly installed, and that the server cover is installed and completely closed. 2.
Page 318 This message is for the use case when an implementation has detected a Sensor has deasserted. May also be shown as 800300122301ffff or 0x800300122301ffff Severity Info Serviceable Automatically notify support Alert Category System - Other System x3100 M4 Installation and Service Guide...
Page 319 SNMP Trap ID CIM Information Prefix: PLAT ID: 0509 User Response No action; information only. • 8007010f-2201ffff : Sensor [SensorElementName] has transitioned from normal to non-critical state. (GPT Status) This message is for the use case when an implementation has detected a Sensor transitioned to non- critical from normal.
Page 320 (DIMM 2 Temp) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702012002ffff or 0x800702012002ffff Severity Error System x3100 M4 Installation and Service Guide...
Page 321 Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
Page 322 This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702020701ffff or 0x800702020701ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 System x3100 M4 Installation and Service Guide...
Page 323 User Response 1. Check the system-event log. 2. Check for an error LED on the system board. 3. Replace any failing device. 4. Check for a server firmware update. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
Page 324 (CPU 1 OverTemp) This message is for the use case when an implementation has detected a Sensor transitioned to non- recoverable from less severe. May also be shown as 800703010301ffff or 0x800703010301ffff Severity Error Serviceable System x3100 M4 Installation and Service Guide...
Page 325 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0524 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffle is in place and correctly installed, and that the server cover is installed and completely closed.
Page 326 This message is for the use case when an implementation has detected a Processor Failed - IERR Condition. May also be shown as 806f00070301ffff or 0x806f00070301ffff Severity Error Serviceable Automatically notify support Alert Category Critical - CPU System x3100 M4 Installation and Service Guide...
Page 327 SNMP Trap ID CIM Information Prefix: PLAT ID: 0042 User Response 1. Update the latest level of system firmware and device drivers are installed for all adapters and standard devices, such as UEFI, IMM Ethernet,and SAS. Important: Some cluster solutions require specific code levels or coordinated code updates.
Page 328 This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0400ffff or 0x806f000d0400ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 System x3100 M4 Installation and Service Guide...
Page 329 User Response No action; information only. • 806f000d-0401ffff : The Drive [StorageVolumeElementName] has been added. (Drive 1) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0401ffff or 0x806f000d0401ffff Severity Info Serviceable...
Page 330 This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0405ffff or 0x806f000d0405ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive System x3100 M4 Installation and Service Guide...
Page 331 SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000d-0406ffff : The Drive [StorageVolumeElementName] has been added. (Drive 6) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0406ffff or 0x806f000d0406ffff Severity Info...
Page 332 This is a UEFI detected event. The UEFI diagnostic code for this event can be found in the logged IMM message text. Please refer to the UEFI diagnostic code in the "UEFI diagnostic code" section of the Info Center for the appropriate user response. Firmware Error : System x3100 M4 Installation and Service Guide...
Page 333 • 806f000f-220103ff : The System [ComputerSystemElementName] encountered firmware error - unrecoverable boot device failure. (ABR Status) This message is for the use case when an implementation has detected that System Firmware Error Unrecoverable boot device failure has occurred. May also be shown as 806f000f220103ff or 0x806f000f220103ff Severity Error Serviceable...
Page 334 This is a UEFI detected event. The UEFI diagnostic code for this event can be found in the logged IMM message text. Please refer to the UEFI diagnostic code in the "UEFI diagnostic code" section of the Info Center for the appropriate user response. Firmware Error : System x3100 M4 Installation and Service Guide...
Page 335 • 806f000f-22010bff : Firmware BIOS (ROM) corruption was detected on system [ComputerSystemElementName] during POST. (ABR Status) Firmware BIOS (ROM) corruption was detected on the system during POST. May also be shown as 806f000f22010bff or 0x806f000f22010bff Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID...
Page 336 This message is for the use case when an implementation has detected a Front Panel NMI / Diagnostic Interrupt. May also be shown as 806f00131701ffff or 0x806f00131701ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0222 System x3100 M4 Installation and Service Guide...
Page 337 User Response If the NMI button has not been pressed, complete the following steps: 1. Make sure that the NMI button is not pressed. 2. Replace the operator information panel cable. 3. Replace the operator information panel. • 806f0021-2582ffff : Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName].
Page 338 • 806f0107-0301ffff : An Over-Temperature Condition has been detected on [ProcessorElementName]. (CPU 1) This message is for the use case when an implementation has detected an Over-Temperature Condition Detected for Processor. May also be shown as 806f01070301ffff or 0x806f01070301ffff Severity Error Serviceable System x3100 M4 Installation and Service Guide...
Page 339 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0036 User Response 1. Make sure that the fans are operating. There are no obstructions to the airflow (front and rear of the server), the air baffles are in place and correctly installed, and the server cover is installed and completely closed.
Page 340 Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2001ffff or 0x806f010c2001ffff Severity Error Serviceable Automatically notify support System x3100 M4 Installation and Service Guide...
Page 341 Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
Page 342 UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server. 8. (Trained Service technician only) Replace the affected microprocessor. • 806f010c-2004ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 4) System x3100 M4 Installation and Service Guide...
Page 343 This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2004ffff or 0x806f010c2004ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1.
Page 344 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) System x3100 M4 Installation and Service Guide...
Page 345 • 806f010d-0401ffff : The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 1) This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0401ffff or 0x806f010d0401ffff Severity Error Serviceable...
Page 346 This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0404ffff or 0x806f010d0404ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID System x3100 M4 Installation and Service Guide...
Page 347 CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3.
Page 348 • 806f010f-2201ffff : The System [ComputerSystemElementName] encountered a firmware hang. (Firmware Error) This message is for the use case when an implementation has detected a System Firmware Hang. May also be shown as 806f010f2201ffff or 0x806f010f2201ffff Severity Error System x3100 M4 Installation and Service Guide...
Page 349 Serviceable Automatically notify support Alert Category System - Boot failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0186 User Response 1. Make sure the server meets the minimum configuration to start (see Power-supply LEDs). 2. Update the server firmware on the primary page. Important: Some cluster solutions require specific code levels or coordinated code updates.
Page 350 • 806f020d-0400ffff : Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 0) This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0400ffff or 0x806f020d0400ffff Severity System x3100 M4 Installation and Service Guide...
Page 351 Warning Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
Page 352 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane System x3100 M4 Installation and Service Guide...
Page 353 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) •...
Page 354 This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0407ffff or 0x806f020d0407ffff Severity Warning Serviceable Automatically notify support Alert Category System - Predicted Failure System x3100 M4 Installation and Service Guide...
Page 355 SNMP Trap ID CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3.
Page 356 This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2001ffff or 0x806f030c2001ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID System x3100 M4 Installation and Service Guide...
Page 357 CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
Page 358 • 806f030c-2004ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 4) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2004ffff or 0x806f030c2004ffff Severity Error System x3100 M4 Installation and Service Guide...
Page 359 Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1.
Page 360 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. System x3100 M4 Installation and Service Guide...
Page 361 3. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU). •...
Page 362 This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c2581ffff or 0x806f040c2581ffff Severity Info Serviceable Automatically notify support Alert Category System - Other System x3100 M4 Installation and Service Guide...
Page 363 SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. 3.
Page 364 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 3. If the problem follows the DIMM, replace the failing DIMM. System x3100 M4 Installation and Service Guide...
Page 365 4. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board. 5. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins.
Page 366 This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c2004ffff or 0x806f050c2004ffff Severity Warning Serviceable Automatically notify support System x3100 M4 Installation and Service Guide...
Page 367 Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
Page 368 • 806f050d-0401ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 1) This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0401ffff or 0x806f050d0401ffff Severity Error System x3100 M4 Installation and Service Guide...
Page 369 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2.
Page 370 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Check backplane cable connection. 5. Replace the RAID adapter. System x3100 M4 Installation and Service Guide...
Page 371 6. Replace the hard disk drive that is indicated by a lit status LED. • 806f050d-0405ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 5) This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0405ffff or 0x806f050d0405ffff Severity Error...
Page 372 This message is for the use case when an implementation has detected a PCI SERR. May also be shown as 806f05132582ffff or 0x806f05132582ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID System x3100 M4 Installation and Service Guide...
Page 373 CIM Information Prefix: PLAT ID: 0234 User Response 1. Check the PCI LED. 2. Reseat the affected adapters and riser card. 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
Page 374 Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. System x3100 M4 Installation and Service Guide...
Page 375 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f060d-0401ffff : Array [ComputerSystemElementName] has failed. (Drive 1) This message is for the use case when an implementation has detected that an Array Failed.
Page 376 This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0404ffff or 0x806f060d0404ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID System x3100 M4 Installation and Service Guide...
Page 377 CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4.
Page 378 This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2001ffff or 0x806f070c2001ffff Severity Error Serviceable Automatically notify support System x3100 M4 Installation and Service Guide...
Page 379 Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed and following the memory population chart in the system publication. • 806f070c-2002ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 380 This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2581ffff or 0x806f070c2581ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information System x3100 M4 Installation and Service Guide...
Page 381 Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed and following the memory population chart in the system publication. One of the DIMMs : • 806f070d-0400ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
Page 382 No action; information only. • 806f070d-0404ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. System x3100 M4 Installation and Service Guide...
Page 383 May also be shown as 806f070d0404ffff or 0x806f070d0404ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-0405ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
Page 384 This message is for the use case when an implementation has detected a Processor has been Disabled. May also be shown as 806f08070301ffff or 0x806f08070301ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID System x3100 M4 Installation and Service Guide...
Page 385 CIM Information Prefix: PLAT ID: 0061 User Response No action; information only. • 806f0813-0301ffff : A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (CPUs) This message is for the use case when an implementation has detected a Bus Uncorrectable Error. May also be shown as 806f08130301ffff or 0x806f08130301ffff Severity Error...
Page 386 • 806f0823-2101ffff : Watchdog Timer interrupt occurred for [WatchdogElementName]. (Watchdog) This message is for the use case when an implementation has detected a Watchdog Timer interrupt occurred. May also be shown as 806f08232101ffff or 0x806f08232101ffff Severity System x3100 M4 Installation and Service Guide...
Page 387 Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0376 User Response No action; information only. • 806f0a07-0301ffff : [ProcessorElementName] is operating in a Degraded State. (CPU 1) This message is for the use case when an implementation has detected a Processor is running in the Degraded state.
Page 388 This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted. May also be shown as 810102041d01ffff or 0x810102041d01ffff Severity Info Serviceable Automatically notify support System x3100 M4 Installation and Service Guide...
Page 389 Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0481 User Response No action; information only. • 81010701-0701ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (Ambient Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted.
Page 390 May also be shown as 81010b010701ffff or 0x81010b010701ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0499 User Response System x3100 M4 Installation and Service Guide...
Page 391 No action; information only. • 81030006-2101ffff : Sensor [SensorElementName] has asserted. (Sig Verify Fail) This message is for the use case when an implementation has detected a Sensor has asserted. May also be shown as 810300062101ffff or 0x810300062101ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 392 (DIMM 1 Temp) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702012001ffff or 0x810702012001ffff Severity Info Serviceable System x3100 M4 Installation and Service Guide...
Page 393 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070201-2002ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (DIMM 2 Temp) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
Page 394 This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702020701ffff or 0x810702020701ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 System x3100 M4 Installation and Service Guide...
Page 395 User Response No action; information only. • 81070204-0a01ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (PS 1 Fan Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
Page 396 • 816f0008-0a01ffff : [PowerSupplyElementName] has been removed from container [PhysicalPackageElementName]. (Power Supply 1) This message is for the use case when an implementation has detected a Power Supply has been removed. May also be shown as 816f00080a01ffff or 0x816f00080a01ffff System x3100 M4 Installation and Service Guide...
Page 397 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0085 User Response No action; information only. • 816f0008-0a02ffff : [PowerSupplyElementName] has been removed from container [PhysicalPackageElementName]. (Power Supply 2) This message is for the use case when an implementation has detected a Power Supply has been removed.
Page 398 [PhysicalPackageElementName]. (Drive 1) This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0401ffff or 0x816f000d0401ffff Severity Error Serviceable Automatically notify support System x3100 M4 Installation and Service Guide...
Page 399 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Make sure that the disk firmware and RAID controller and backplane firmware are at the latest level.
Page 400 2. Make sure that the disk firmware and RAID controller and backplane firmware are at the latest level. 3. Check the SAS cable. 4. Replace the hard disk drive. • 816f000d-0405ffff : The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 5) System x3100 M4 Installation and Service Guide...
Page 401 This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0405ffff or 0x816f000d0405ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response...
Page 402 This message is for the use case when an implementation has detected that Post Error has deasserted. May also be shown as 816f000f2201ffff or 0x816f000f2201ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0185 System x3100 M4 Installation and Service Guide...
Page 403 User Response No action; information only. Firmware Error : • 816f0013-1701ffff : System [ComputerSystemElementName] has recovered from a diagnostic interrupt. (NMI State) This message is for the use case when an implementation has detected a recovery from a Front Panel NMI / Diagnostic Interrupt May also be shown as 816f00131701ffff or 0x816f00131701ffff Severity...
Page 404 • 816f0108-0a01ffff : [PowerSupplyElementName] has returned to OK status. (Power Supply 1) This message is for the use case when an implementation has detected a Power Supply return to normal operational status. May also be shown as 816f01080a01ffff or 0x816f01080a01ffff Severity Info System x3100 M4 Installation and Service Guide...
Page 405 Serviceable Automatically notify support Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0087 User Response No action; information only. • 816f0108-0a02ffff : [PowerSupplyElementName] has returned to OK status. (Power Supply 2) This message is for the use case when an implementation has detected a Power Supply return to normal operational status.
Page 406 This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2003ffff or 0x816f010c2003ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information System x3100 M4 Installation and Service Guide...
Page 407 Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-2004ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 4) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
Page 408 • 816f010d-0402ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 2) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0402ffff or 0x816f010d0402ffff Severity Info Serviceable System x3100 M4 Installation and Service Guide...
Page 409 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-0403ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 3) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0403ffff or 0x816f010d0403ffff Severity Info...
Page 410 • 816f010d-0407ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 7) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0407ffff or 0x816f010d0407ffff Severity System x3100 M4 Installation and Service Guide...
Page 411 Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010f-2201ffff : The System [ComputerSystemElementName] has recovered from a firmware hang. (Firmware Error) This message is for the use case when an implementation has recovered from a System Firmware Hang.
Page 412 This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0400ffff or 0x816f020d0400ffff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 System x3100 M4 Installation and Service Guide...
Page 413 User Response No action; information only. • 816f020d-0401ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 1) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0401ffff or 0x816f020d0401ffff Severity Info...
Page 414 • 816f020d-0405ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 5) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0405ffff or 0x816f020d0405ffff System x3100 M4 Installation and Service Guide...
Page 415 Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. • 816f020d-0406ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 6) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted.
Page 416 This message is for the use case when an implementation has detected a Power Supply that has input that has returned to normal. May also be shown as 816f03080a02ffff or 0x816f03080a02ffff Severity Info Serviceable Automatically notify support Alert Category System - Other System x3100 M4 Installation and Service Guide...
Page 417 SNMP Trap ID CIM Information Prefix: PLAT ID: 0099 User Response No action; information only. • 816f030c-2001ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 1) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2001ffff or 0x816f030c2001ffff Severity Info...
Page 418 • 816f0313-1701ffff : System [ComputerSystemElementName] has recovered from an NMI. (NMI State) This message is for the use case when an implementation has detected a Software NMI has been Recovered from. May also be shown as 816f03131701ffff or 0x816f03131701ffff System x3100 M4 Installation and Service Guide...
Page 419 Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0230 User Response No action; information only. • 816f040c-2001ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2001ffff or 0x816f040c2001ffff Severity Info...
Page 420 This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2004ffff or 0x816f040c2004ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 System x3100 M4 Installation and Service Guide...
Page 421 User Response No action; information only. • 816f040c-2581ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (All DIMMS) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2581ffff or 0x816f040c2581ffff Severity Info Serviceable...
Page 422 Subsystem [MemoryElementName]. (DIMM 2) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2002ffff or 0x816f050c2002ffff Severity Info Serviceable System x3100 M4 Installation and Service Guide...
Page 423 Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. • 816f050c-2003ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 3) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed.
Page 424 This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0400ffff or 0x816f050d0400ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 System x3100 M4 Installation and Service Guide...
Page 425 User Response No action; information only. • 816f050d-0401ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 1) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0401ffff or 0x816f050d0401ffff Severity Info Serviceable...
Page 426 • 816f050d-0405ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 5) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0405ffff or 0x816f050d0405ffff Severity Info Serviceable System x3100 M4 Installation and Service Guide...
Page 427 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-0406ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 6) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted.
Page 428 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-0401ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 1) System x3100 M4 Installation and Service Guide...
Page 429 This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0401ffff or 0x816f060d0401ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177...
Page 430 This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0405ffff or 0x816f060d0405ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive System x3100 M4 Installation and Service Guide...
Page 431 SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-0406ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 6) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
Page 432 No action; information only. • 816f070c-2003ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 3) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. System x3100 M4 Installation and Service Guide...
Page 433 May also be shown as 816f070c2003ffff or 0x816f070c2003ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2004ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted.
Page 434 This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0401ffff or 0x816f070d0401ffff Severity Info Serviceable Automatically notify support Alert Category System x3100 M4 Installation and Service Guide...
Page 435 System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. • 816f070d-0402ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
Page 436 May also be shown as 816f070d0405ffff or 0x816f070d0405ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. System x3100 M4 Installation and Service Guide...
Page 437 • 816f070d-0406ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0406ffff or 0x816f070d0406ffff Severity Info Serviceable Automatically notify support Alert Category System - Other...
Page 438 This message is for the use case when an implementation has detected a that a system has recovered from a Bus Uncorrectable Error. May also be shown as 816f08132581ffff or 0x816f08132581ffff Severity Info Serviceable System x3100 M4 Installation and Service Guide...
Page 439 Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0241 User Response No action; information only. • 816f0813-2582ffff : System [ComputerSystemElementName]has recovered from an Uncorrectable Bus Error. (PCIs) This message is for the use case when an implementation has detected a that a system has recovered from a Bus Uncorrectable Error.
Page 440: Imm Events That Automatically Notify Support
[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (All DIMMS) 806f010d-0400ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 0) 806f010d-0401ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 1) System x3100 M4 Installation and Service Guide...
Page 441 Table 38. Events that automatically notify Support (continued) Automatically Message String Notify Support Event ID 806f010d-0402ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 2) 806f010d-0403ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 3) 806f010d-0404ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault.
Page 442 806f0813-0301ffff A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (CPUs) 806f0813-2581ffff A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (DIMMs) 806f0813-2582ffff A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (PCIs) System x3100 M4 Installation and Service Guide...
Page 443: Appendix B. Uefi/Post Diagnostic Codes
• I.11002: [I.11002] A processor mismatch has been detected between one or more processors in the system. [I.11002] A processor mismatch has been detected between one or more processors in the system. Severity: Error User Response: © Copyright Lenovo 2014, 2016...
Page 444 3. If power requirements match, check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. 4. (Trained Service technician only) Replace Processor. Inspect Processor socket and replace the system board first if socket is damaged System x3100 M4 Installation and Service Guide...
Page 445 • I.18008: [I.18008] Currently, there is no additional information for this event. [I.18008] Currently, there is no additional information for this event. Severity: Error User Response: Complete the following steps: 1. Verify that matching DIMMs are installed in the correct population sequence, according to the service information for this product.
Page 446 [I.18010] A processor stepping mismatch has been detected for one or more processor packages. Severity: Error User Response: Complete the following steps: 1. Verify that matching Processors are installed in the correct Processor sockets according to the service information for this product. System x3100 M4 Installation and Service Guide...
Page 447 2. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. 3. (Trained Service technician only) Replace the system board. • I.2018002: [I.2018002] The device found at Bus % Device % Function % could not be configured due to resource constraints.
Page 448 User Response: Complete the following steps: 1. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. 2. (Trained Service technician only) Replace the Processor. System x3100 M4 Installation and Service Guide...
Page 449 • S.1100C: [S.1100C] An uncorrectable error has been detected on processor %. [S.1100C] An uncorrectable error has been detected on processor %. Severity: Error User Response: Complete the following steps: 1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error. 2.
Page 450 [S.3040007] A firmware fault has been detected in the UEFI image. Severity: Error User Response: Complete the following steps: 1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. System x3100 M4 Installation and Service Guide...
Page 451 3. (Trained service technician only) Replace the system board. • S.3050007: [S.3050007] A firmware fault has been detected in the UEFI image. [S.3050007] A firmware fault has been detected in the UEFI image. Severity: Error User Response: Complete the following steps: 1.
Page 452 4. Reflash UEFI firmware. 5. Replace DIMM 6. (Trained Service technician only) Replace Processor. • S.51009: [S.51009] No system memory has been detected. [S.51009] No system memory has been detected. System x3100 M4 Installation and Service Guide...
Page 453 Severity: Error User Response: Complete the following steps: 1. Make sure that one or more DIMMs are installed in the server. 2. If no memory fault is recorded in the logs and no DIMM connector error LEDs are lit, verify that all DIMM connectors are enabled using the Setup utility or the Advanced Settings Utility (ASU).
Page 454 Severity: Warning User Response: Complete the following steps: 1. (Trained service technician only)Replace the system board • W.3818005: [W.3818005] The CRTM flash driver could not successfully flash the staging area. The update was aborted System x3100 M4 Installation and Service Guide...
Page 455 [W.3818005] The CRTM flash driver could not successfully flash the staging area. The update was aborted Severity: Warning User Response: Complete the following steps: 1. Continue booting system. If system does not reset, manually reset the system. 2. If the error is not reported on the subsequent boot, no additional recovery action is required. 3.
Page 456 [W.580A3] Invalid memory configuration for Lock-Step Mode. Please correct memory configuration. Severity: Warning User Response: Complete the following steps: 1. Make sure that the DIMM connectors are correctly populated for lock-step mode, according to the service information for this product. System x3100 M4 Installation and Service Guide...
Page 457 • W.68002: [W.68002] A CMOS battery error has been detected [W.68002] A CMOS battery error has been detected Severity: Error User Response: Complete the following steps: 1. If the system was recently Installed, Moved, or Serviced, makesure the batter is properly seated. 2.
Page 458 System x3100 M4 Installation and Service Guide...
Page 459: Appendix C. Dsa Diagnostic Test Results
• 405-001-000 : BRCM:TestMIIRegisters Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 405-002-000 : BRCM:TestEEPROM Test Passed The test passed. Recoverable Severity © Copyright Lenovo 2014, 2016...
Page 460 Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 405-005-000 : BRCM:TestLoopbackMAC Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support System x3100 M4 Installation and Service Guide...
Page 461 Related links – Lenovo Support website – Latest level of DSA • 405-006-000 : BRCM:TestLoopbackPhysical Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 405-007-000 : BRCM:TestLEDs Test Passed The test passed.
Page 462 The internal memory test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 405-804-000 : BRCM:TestInterrupt Test Aborted The interrupt test was canceled. Recoverable Severity System x3100 M4 Installation and Service Guide...
Page 463 Warning Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 405-805-000 : BRCM:TestLoopbackMAC Test Aborted Loopback testing at the MAC layer was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links –...
Page 464 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA System x3100 M4 Installation and Service Guide...
Page 465 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA • 405-903-000 : BRCM:TestInternalMemory Test Failed A failure was detected while testing internal memory.
Page 466 Related links – Lenovo Support website – Latest level of DSA • 405-906-000 : BRCM:TestLoopbackPhysical Test Failed A failure was detected during the loopback test at the physical layer. Recoverable Severity Error Serviceable System x3100 M4 Installation and Service Guide...
Page 467: Dsa Brocade Test Results
3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA • 405-907-000 : BRCM:TestLEDs Test Failed A failure was detected while verifying operation of the status LEDs.
Page 468 The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 218-003-000 : Brocade:PCILoopbackTest Passed The test passed. Recoverable Severity Event Serviceable System x3100 M4 Installation and Service Guide...
Page 469 Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 218-004-000 : Brocade:ExternalEthLoopbackTest Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA •...
Page 470 • 218-802-000 : Brocade:SerdesLoopbackTest Aborted The test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 218-803-000 : Brocade:PCILoopbackTest Aborted The test was canceled. Recoverable System x3100 M4 Installation and Service Guide...
Page 471 Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 218-804-000 : Brocade:ExternalEthLoopbackTest Aborted The test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website –...
Page 472 2. Rerun the test. 3. Verify whether the firmware is at proper level. 4. Rerun the test. 5. If the problem remains, contact your IBM technical-support representative. Related links – Lenovo Support website System x3100 M4 Installation and Service Guide...
Page 473 2. Verify whether the firmware is at proper level. 3. Rerun the test. 4. If the problem remains, contact your IBM technical-support representative. Related links – Lenovo Support website – Latest level of DSA • 218-903-000 : Brocade:PCILoopbackTest Failed A failure was detected during the Loopback test.
Page 474 4. If the problem remains, contact your IBM technical-support representative. Related links – Lenovo Support website – Latest level of DSA • 218-906-000 : Brocade:InternalLoopbackTest Failed A failure was detected during the Loopback test. Recoverable Severity Error Serviceable System x3100 M4 Installation and Service Guide...
Page 475: Dsa Checkpoint Panel Test Results
3. Rerun the test. 4. If the problem remains, contact your IBM technical-support representative. Related links – Lenovo Support website – Latest level of DSA DSA checkpoint panel test results The following messages can result when you run the checkpoint panel test.
Page 476: Dsa Cpu Stress Test Results
Test results for the DSA CPU stress test The following messages can result when you run the DSA CPU stress test. • 089-000-000 : CPU Stress Test Passed CPU Stress Test Passed. Recoverable System x3100 M4 Installation and Service Guide...
Page 477 Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 089-801-000 : CPU Stress Test Aborted CPU Stress Test Aborted. Internal Program Error. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
Page 478 CPU Stress Test Aborted. User pressed Ctrl-C. Recoverable Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 089-901-000 : CPU Stress Test Failed CPU Stress Test Failed. System x3100 M4 Installation and Service Guide...
Page 479: Dsa Emulex Adapter Test Results
7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA DSA Emulex adapter test results The following messages can result when you run the Emulex adapter test.
Page 480 Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 516-801-000 : ELXUCNA: NIC PHY LoopBackTest Aborted Loopback testing at the physical layer was canceled. Recoverable Severity Warning System x3100 M4 Installation and Service Guide...
Page 481 Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 516-802-000 : ELXUCNA: ELXUCNA: NIC LED(Beacon)Test Aborted Verification of status LEDs was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website –...
Page 482: Dsa Exa Port Ping Test Results
The following messages can result when you run the EXA port ping test. Test results for the DSA EXA port ping test The following messages can result when you run the DSA EXA port ping test. • 401-000-000 : EXA Port Ping Test Passed System x3100 M4 Installation and Service Guide...
Page 483 Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 401-801-000 : EXA Port Ping Test Aborted EXA Port Ping Test Aborted. Unable to get device base address. Recoverable Severity Warning...
Page 484: Dsa Hard Drive Test Results
Test results for the DSA hard drive test The following messages can result when you run the DSA hard drive test. • 217-000-000 : HDD Test Passed HDD Stress Test Passed. Recoverable Severity Event Serviceable System x3100 M4 Installation and Service Guide...
Page 485 Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 217-800-000 : HDD Test Aborted HDD Test Aborted. The test was canceled. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
Page 486: Dsa Intel Network Test Results
Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 406-002-000 : IANet:FIFO Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support System x3100 M4 Installation and Service Guide...
Page 487 Related links – Lenovo Support website – Latest level of DSA • 406-003-000 : IANet:Interrupts Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 406-004-000 : IANet:Loopback Test Passed The test passed.
Page 488 Interrupt test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 406-804-000 : IANet:Loopback Test Aborted Loopback test was canceled. Recoverable Severity System x3100 M4 Installation and Service Guide...
Page 489 Warning Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 406-900-000 : IANet:Registers Test Failed A failure was detected during the Registers test. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1.
Page 490 3. Check interrupt assignments in the PCI Hardware section of the DSA Diagnostic Log. If the ethernet device is sharing interrupts, if possible modify the interrupt assignments using F1 Setup to assign a unique interrupt to the device. 4. Rerun the test. System x3100 M4 Installation and Service Guide...
Page 491: Dsa Lsi Hard Drive Test Results
5. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA • 406-904-000 : IANet:Loopback Test Failed A failure was detected during the Loopback test.
Page 492: Dsa Mellanox Adapter Test Results
The following messages can result when you run the Mellanox adapter test. Test results for the DSA Mellanox adapter test The following messages can result when you run the DSA Mellanox adapter test. System x3100 M4 Installation and Service Guide...
Page 493 • 408-000-000 : MLNX:MLNX_DiagnosticTestEthernetPort Test Passed Port Test Passed. Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 408-001-000 : MLNX:MLNX_DiagnosticTestIBPort Test Passed Port Test Passed. Recoverable Severity Event Serviceable...
Page 494 2. If these condition was met but the test keeps failing the port's adapter might be faulty. 3. Try replacing the adapter and repeating the test. System x3100 M4 Installation and Service Guide...
Page 495: Dsa Memory Isolation Test Results
Related links – Lenovo Support website – Latest level of DSA DSA memory isolation test results The following messages can result when you run the memory isolation test. Test results for the DSA memory isolation test The following messages can result when you run the DSA memory isolation test.
Page 496 Related links – Lenovo Support website – Latest level of DSA • 201-811-000 : Standalone Memory Test Aborted Unable to Locate SMBIOS key "_SM_". Recoverable Severity Warning Serviceable Automatically notify support User Response System x3100 M4 Installation and Service Guide...
Page 497 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-811-001 : Standalone Memory Test Aborted Unable to Locate SMBIOS key "_SM_".
Page 498 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. System x3100 M4 Installation and Service Guide...
Page 499 Related links – Lenovo Support website – Latest level of DSA • 201-812-001 : Standalone Memory Test Aborted Memory test is not supported for this system. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action.
Page 500 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-813-001 : Standalone Memory Test Aborted Chipset Error: Can not turn OFF ECC error reporting in CPU. Recoverable System x3100 M4 Installation and Service Guide...
Page 501 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-813-002 : Standalone Memory Test Aborted Chipset Error: Can not turn OFF ECC error reporting in CPU.
Page 502 Related links – Lenovo Support website – Latest level of DSA • 201-814-001 : Standalone Memory Test Aborted Chipset Error: Can not disable Scubbing feature for CPU. Recoverable Severity Warning Serviceable Automatically notify support System x3100 M4 Installation and Service Guide...
Page 503 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-814-002 : Standalone Memory Test Aborted Chipset Error: Can not disable Scubbing feature for CPU.
Page 504 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. System x3100 M4 Installation and Service Guide...
Page 505 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-815-002 : Standalone Memory Test Aborted Program Error with Quick Memory Menu Option Selection. Recoverable Severity...
Page 506 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-816-002 : Standalone Memory Test Aborted Program Error with Full Memory Menu Option Selection. System x3100 M4 Installation and Service Guide...
Page 507 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-816-003 : Standalone Memory Test Aborted Program Error with Full Memory Menu Option Selection.
Page 508 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-818-002 : Standalone Memory Test Aborted Unable to Locate SMBIOS key "_SM_". Recoverable Severity Warning Serviceable System x3100 M4 Installation and Service Guide...
Page 509 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-818-003 : Standalone Memory Test Aborted Unable to Locate SMBIOS key "_SM_".
Page 510 Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. System x3100 M4 Installation and Service Guide...
Page 511 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-819-003 : Standalone Memory Test Aborted The start-end address ranges in the restricted area of the memory.
Page 512 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-820-003 : Standalone Memory Test Aborted System x3100 M4 Installation and Service Guide...
Page 513 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-821-000 : Standalone Memory Test Aborted Variable range MTRR registers are larger than fixed range MTRR registers.
Page 514 Related links – Lenovo Support website – Latest level of DSA • 201-821-003 : Standalone Memory Test Aborted Variable range MTRR registers are larger than fixed range MTRR registers. Recoverable Severity Warning Serviceable System x3100 M4 Installation and Service Guide...
Page 515 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-822-000 : Standalone Memory Test Aborted Invalid MTRR service request.
Page 516 Invalid MTRR service request. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. System x3100 M4 Installation and Service Guide...
Page 517 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-824-000 : Standalone Memory Test Aborted Node Interleave feature must be OFF. Go to Setup and disable Node Interleave option and then re-run the test.
Page 518 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. System x3100 M4 Installation and Service Guide...
Page 519 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-826-000 : Standalone Memory Test Aborted BIOS: Memory Controller has been disabled. Go to Setup and Enable Memory Controller.
Page 520 Related links – Lenovo Support website – Latest level of DSA • 201-827-000 : Standalone Memory Test Aborted BIOS: ECC function has been disabled by BIOS. Go to Setup and enable ECC generation. System x3100 M4 Installation and Service Guide...
Page 521 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-827-001 : Standalone Memory Test Aborted BIOS: ECC function has been disabled by BIOS. Go to Setup and enable ECC generation.
Page 522 Related links – Lenovo Support website – Latest level of DSA • 201-844-000 : Standalone Memory Test Aborted Chipset Error: Problem in masking MSR machine check control MASK registers. Recoverable Severity Warning Serviceable System x3100 M4 Installation and Service Guide...
Page 523 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-844-001 : Standalone Memory Test Aborted Chipset Error: Problem in masking MSR machine check control MASK registers.
Page 524 Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. System x3100 M4 Installation and Service Guide...
Page 525 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-845-001 : Standalone Memory Test Aborted Chipset Error: Problem clearing MSR machine check control registers.
Page 526 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-859-001 : Standalone Memory Test Aborted System x3100 M4 Installation and Service Guide...
Page 527 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-859-002 : Standalone Memory Test Aborted INVALID XSECSRAT type.
Page 528 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-860-001 : Standalone Memory Test Aborted No OEM0 type 1 found. Recoverable Severity Warning Serviceable System x3100 M4 Installation and Service Guide...
Page 529 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-860-002 : Standalone Memory Test Aborted No OEM0 type 1 found.
Page 530 No SRAT type 1 found. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. System x3100 M4 Installation and Service Guide...
Page 531 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-861-002 : Standalone Memory Test Aborted No SRAT type 1 found.
Page 532 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website System x3100 M4 Installation and Service Guide...
Page 533 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-862-003 : Standalone Memory Test Aborted No OEM1 structure found.
Page 534 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-863-002 : Standalone Memory Test Aborted No IBMERROR key in OEM1 structure. Recoverable Severity System x3100 M4 Installation and Service Guide...
Page 535 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-863-003 : Standalone Memory Test Aborted No IBMERROR key in OEM1 structure.
Page 536 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-864-002 : Standalone Memory Test Aborted No GAS located in OEM1. Recoverable Severity Warning Serviceable Automatically notify support User Response System x3100 M4 Installation and Service Guide...
Page 537 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-864-003 : Standalone Memory Test Aborted No GAS located in OEM1.
Page 538 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. System x3100 M4 Installation and Service Guide...
Page 539 Related links – Lenovo Support website – Latest level of DSA • 201-865-003 : Standalone Memory Test Aborted No XSECSRAT key in OEM0 structure. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action.
Page 540 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-866-003 : Standalone Memory Test Aborted EFI-SAL Invalid parameter from GetMemoryMap function. Recoverable System x3100 M4 Installation and Service Guide...
Page 541 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-867-000 : Standalone Memory Test Aborted EFI/SAL: Buffer not allocated.
Page 542 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-867-003 : Standalone Memory Test Aborted EFI/SAL: Buffer not allocated. Recoverable Severity Warning Serviceable Automatically notify support System x3100 M4 Installation and Service Guide...
Page 543 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-868-000 : Standalone Memory Test Aborted EFI/SAL: Buffer allocated in GetMemoryMap too small.
Page 544 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. System x3100 M4 Installation and Service Guide...
Page 545 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-869-000 : Standalone Memory Test Aborted EFI/SAL Invalid parameter from GetMemoryMap function. Recoverable Severity Warning Serviceable...
Page 546 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-870-000 : Standalone Memory Test Aborted CPU Doamin in ACPI not valid. System x3100 M4 Installation and Service Guide...
Page 547 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-870-001 : Standalone Memory Test Aborted CPU Doamin in ACPI not valid.
Page 548 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-871-000 : Standalone Memory Test Aborted Data Mis-compare encountered. Recoverable Severity Warning Serviceable System x3100 M4 Installation and Service Guide...
Page 549 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-871-001 : Standalone Memory Test Aborted Data Mis-compare encountered.
Page 550 Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. System x3100 M4 Installation and Service Guide...
Page 551 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-877-001 : Standalone Memory Test Aborted BIOS: Sparing in Extended PCI reg. must be OFF. Go to setup and disable sparing.
Page 552 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-878-001 : Standalone Memory Test Aborted System x3100 M4 Installation and Service Guide...
Page 553 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-878-002 : Standalone Memory Test Aborted Sparing feature must be turned OFF. Go to setup and turn the sparing feature OFF.
Page 554 Lenovo Support website – Latest level of DSA • 201-885-001 : Standalone Memory Test Aborted Processor does not support MTRR register manipulation. Can not write to memory without cache. Recoverable Severity Warning Serviceable System x3100 M4 Installation and Service Guide...
Page 555 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-885-002 : Standalone Memory Test Aborted Processor does not support MTRR register manipulation. Can not write to memory without cache.
Page 556 Memory Upper limit is less than 16 Mbytes. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. System x3100 M4 Installation and Service Guide...
Page 557 Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 201-886-002 : Standalone Memory Test Aborted Memory Upper limit is less than 16 Mbytes.
Page 558 • 201-899-002 : Standalone Memory Test Aborted Memory Diagnostics Test Aborted by user. Recoverable Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 201-899-003 : Standalone Memory Test Aborted System x3100 M4 Installation and Service Guide...
Page 559 Memory Diagnostics Test Aborted by user. Recoverable Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 201-901-000 : Standalone Memory Test Failed Memory Diagnostics Test Failed. Recoverable Severity Error Serviceable Automatically notify support...
Page 560 7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA • 201-901-003 : Standalone Memory Test Failed Memory Diagnostics Test Failed. System x3100 M4 Installation and Service Guide...
Page 561: Dsa Memory Stress Test Results
7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA DSA memory stress test results The following messages can result when you run the memory stress test.
Page 562 Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 202-803-000 : MemStr Test Aborted User pressed Ctrl-C. Recoverable Severity Warning Serviceable Automatically notify support System x3100 M4 Installation and Service Guide...
Page 563 Related links – Lenovo Support website – Latest level of DSA • 202-901-000 : MemStr Test Failed Test Failed. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1. Execute the standard DSA memory diagnostics to validate all memory.
Page 564: Dsa Nvidia Gpu Test Results
• 409-003-000 : Nvidia::DiagnosticServiceProvider::Bandwidth Test Passed Nvidia GPU Bandwidth test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 409-004-000 : Nvidia::DiagnosticServiceProvider::Query Test Passed System x3100 M4 Installation and Service Guide...
Page 565 Nvidia GPU Query test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 409-005-000 : Nvidia::DiagnosticServiceProvider::Matrix Test Passed Nvidia GPU Matrix test passed. Recoverable Severity Event Serviceable Automatically notify support Related links –...
Page 566 Automatically notify support Related links – Lenovo Support website – Latest level of DSA • 409-805-000 : Nvidia::DiagnosticServiceProvider::Matrix Test Aborted Nvidia GPU Matrix test was canceled. Recoverable Severity Warning Serviceable Automatically notify support System x3100 M4 Installation and Service Guide...
Page 567 Related links – Lenovo Support website – Latest level of DSA • 409-806-000 : Nvidia::DiagnosticServiceProvider::Binomial Test Aborted Nvidia GPU Binomial test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA •...
Page 568 5. If the problem remains, contact your IBM technical-support representative. Related links – Lenovo Support website – Latest level of DSA • 409-905-000 : Nvidia::DiagnosticServiceProvider::Matrix Test Failed Nvidia GPU Matrix Test Failed. Recoverable System x3100 M4 Installation and Service Guide...
Page 569: Dsa Optical Drive Test Results
4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of system issues can cause diagnostic failure. 5. If the problem remains, contact your IBM technical-support representative. Related links – Lenovo Support website – Latest level of DSA • 409-906-000 : Nvidia::DiagnosticServiceProvider::Binomial Test Failed Nvidia GPU Binomial Test Failed.
Page 570: Test Results For The Dsa Optical Drive Test
6. Run the test again. Related links – Lenovo Support website – Latest level of DSA • 215-802-000 : Optical Drive Test Aborted Optical Drive Test Aborted. A read error was encountered. Recoverable System x3100 M4 Installation and Service Guide...
Page 571 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA • 215-803-000 : Optical Drive Test Failed Optical Drive Test Failed. Disk may be in use by the operating system.
Page 572 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA • 215-902-000 : Optical Drive Test Failed Optical Drive Test Failed. Read miscompare. Recoverable Severity System x3100 M4 Installation and Service Guide...
Page 573 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA • 215-903-000 : Optical Drive Test Aborted Optical Drive Test Aborted. Could not access the device.
Page 574: Dsa System Management Test Results
2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 166-802-001 : IMM I2C Test Aborted Test cannot be completed for unknown reason. Recoverable Severity Warning System x3100 M4 Installation and Service Guide...
Page 575 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 166-803-001 : IMM I2C Test Aborted Node Busy.
Page 576 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 166-807-001 : IMM I2C Test Aborted Out of space. Recoverable Severity Warning Serviceable System x3100 M4 Installation and Service Guide...
Page 577 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 166-808-001 : IMM I2C Test Aborted Reservation Canceled or Invalid Reservation ID.
Page 578 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 166-812-001 : IMM I2C Test Aborted Parameter out of range. Recoverable Severity Warning Serviceable System x3100 M4 Installation and Service Guide...
Page 579 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 166-813-001 : IMM I2C Test Aborted Cannot return number of requested data bytes.
Page 580 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 166-817-001 : IMM I2C Test Aborted Command response could not be provided. Recoverable Severity Warning Serviceable Automatically notify support System x3100 M4 Installation and Service Guide...
Page 581 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 166-818-001 : IMM I2C Test Aborted Cannot execute duplicated request.
Page 582 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 166-822-001 : IMM I2C Test Aborted Destination unavailable. Recoverable Severity Warning Serviceable Automatically notify support User Response System x3100 M4 Installation and Service Guide...
Page 583 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA • 166-823-001 : IMM I2C Test Aborted Cannot execute command.
Page 584 Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA • 166-907-001 : IMM I2C Test Failed IMM Indicates failure in the Temperature Sensor bus (BUS 6). Recoverable Severity Error System x3100 M4 Installation and Service Guide...
Page 585: Dsa Tape Drive Test Results
4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA DSA tape drive test results The following messages can result when you run the tape drive test.
Page 586 Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA • 264-903-000 : Tape Test Failed Tape Test Failed. Media is not detected. Recoverable Severity Error Serviceable System x3100 M4 Installation and Service Guide...
Page 587 5. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA • 264-904-000 : Tape Test Failed Tape Test Failed. Drive hardware error.
Page 588 9. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA • 264-907-000 : Tape Test Failed System x3100 M4 Installation and Service Guide...
Page 589 Complete the following steps: 1. Clean the tape drive using the appropriate cleaning media and install new media. Related links – Lenovo Support website – Latest level of DSA • 264-908-000 : Tape Test Failed An error was found in getting tape capacity.
Page 590 System x3100 M4 Installation and Service Guide...
Page 592: Using The Documentation
Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with your IBM products. System x3100 M4 Installation and Service Guide...
Page 593: Hardware Service And Support
For more information about Support Line and other IBM services, see or see http://www.ibm.com/services for support telephone numbers. In the U.S. and Canada, call 1-800-IBM- http://www.ibm.com/planetwide SERV (1-800-426-7378). Hardware service and support You can receive hardware service through your IBM reseller or IBM Services. To locate a reseller authorized by IBM to provide warranty service, go to http://www.ibm.com/partnerworld and click Business Partner Locator.
Page 594 System x3100 M4 Installation and Service Guide...
Page 595: Appendix E. Notices
Trademarks Lenovo, the Lenovo logo, Flex System, System x, NeXtScale System, and x Architecture are trademarks of Lenovo in the United States, other countries, or both. Intel and Xeon are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Page 596: Important Notes
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/...
Page 597: Particulate Contamination
Particulate contamination Attention: Airborne particulates (including metal flakes or particles) and reactive gases acting alone or in combination with other environmental factors such as humidity or temperature might pose a risk to the device that is described in this document. Risks that are posed by the presence of excessive particulate levels or concentrations of harmful gases include damage that might cause the device to malfunction or cease functioning altogether.
Page 598: Federal Communications Commission (Fcc) Statement
This product is in conformity with the protection requirements of EU Council Directive 2014/30/EU on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.
Page 599: Japanese Electromagnetic Compatibility Statements
Klasse A. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4:Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A.
Page 600: Korea Communications Commission (Kcc) Statement
JEITA harmonics guideline - Japanese Statement of Compliance for Products More than 20A Korea Communications Commission (KCC) statement This is electromagnetic wave compatibility equipment for business (Type A). Sellers and users need to pay attention to it. This is for any areas other than home. System x3100 M4 Installation and Service Guide...
Page 601: Russia Electromagnetic Interference (Emi) Class A Statement
Russia Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission statement Taiwan Class A compliance statement Appendix E. Notices...
Page 602: Taiwan Bsmi Rohs Declaration
Taiwan BSMI RoHS declaration System x3100 M4 Installation and Service Guide...
Page 603: Index
Documentation Browser components Documentation CD server 24, 133 using configuration documentation cd information documentation, updated instructions finding ServerGuide Setup and Installation CD drive Setup utility drive bays, internal configuration programs © Copyright Lenovo 2014, 2016...
Page 604 European Union EMC Directive conformance statement event log removing 37, 222 viewing replacing event log, POST help from the World Wide Web event log, system from World Wide Web event logs sending diagnostic data to IBM clearing System x3100 M4 Installation and Service Guide...
Page 605 Korea Class A electronic emission statement removing replacing hot-swap power supply cage removing replacing how to send DSA data to Lenovo ac power humidity dc power DVD drive activity Ethernet activity Ethernet-link status hard disk drive activity...
Page 606 37, 222 power features hot-swap backplane of the server hot-swap drives power on and working inside the server hot-swap power supply power problems 123, 128 hot-swap power supply cage power supplies System x3100 M4 Installation and Service Guide...
Page 608 UDIMM 41, 179 UEFI boot recovery jumper unbuffered DIMM 41, 179 undetermined problems x3100 undocumented problems introduction United States FCC Class A notice Universal Serial Bus (USB) problems System x3100 M4 Installation and Service Guide...

This manual is also suitable for:

2582

Lenovo System x3100 M4 Installation And Service Manual

Chapter 1. The Lenovo System X3100 M4 Type 2582 Server

Chapter 2. Installing Optional Devices

Chapter 3. Configuration Information and Instructions

Chapter 4. Troubleshooting

Chapter 5. Parts Listing, Lenovo System X3100 M4 Type 2582

Chapter 6. Removing and Replacing Components

Appendix A. Integrated Management Module II (IMM2) Error Messages

Appendix B. UEFI/POST Diagnostic Codes

Appendix C. DSA Diagnostic Test Results

Appendix D. Getting Help and Technical Assistance

Appendix E. Notices

Quick Links

Troubleshooting

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Summary of Contents for Lenovo System x3100 M4