Lenovo x3300 M4 7382 Installation And Service Manual page 149

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 5 "Parts listing, Lenovo System x3300 M4 Type 7382" on page 159 to check if a component is a
structural, or FRU part.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Symptom
Multiple hard disk drives are
offline.
A replacement hard disk drive
does not rebuild.
A green hard disk drive activity
LED does not accurately
represent the actual state of
the associated drive.
A yellow hard disk drive status
LED does not accurately
represent the actual state of
the associated drive.
Action
1. Review the storage subsystem logs for indications of problems within the
storage subsystem, such as backplane or cable problems.
2. See "Problem determination tips" on page 154.
1. Make sure that the hard disk drive is recognized by the adapter (the green hard
disk drive activity LED is flashing).
2. Review the SAS/SATA RAID adapter documentation to determine the correct
configuration parameters and settings.
1. If the green hard disk drive activity LED does not flash when the drive is in use,
run the DSA disk drive test (see "Running the DSA Preboot diagnostic
programs" on page 130.
2. Use one of the following procedures:
• If the drive passes the test, replace the backplane.
• If the drive fails the test, replace the drive.
1. If the yellow hard disk drive LED and the RAID adapter software do not indicate
the same status for the drive, complete the following steps:
a. Turn off the server.
b. Reseat the SAS/SATA adapter.
c. Reseat the backplane signal cable and backplane power cable.
d. Reseat the hard disk drive.
e. Turn on the server and observe the activity of the hard disk drive LEDs.
2. See "Problem determination tips" on page 154.
.
Chapter 4 Troubleshooting
137