Hypervisor Problems; General Problems - Lenovo x3300 M4 7382 Installation And Service Manual

Hypervisor problems

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 5 "Parts listing, Lenovo System x3300 M4 Type 7382" on page 159 to check if a component is a
structural, or FRU part.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Symptom
If an optional embedded
hypervisor flash device is not
listed in the expected boot
order, does not appear in the
list of boot devices, or a similar
problem has occurred.

General problems

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 5 "Parts listing, Lenovo System x3300 M4 Type 7382" on page 159 to check whether a component
is a structural, or FRU part.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Symptom
A cover latch is broken, an LED
is not working, or a similar
problem has occurred.
The server is hung while the
screen is on. Cannot start the
Setup utility by pressing F1.
The server cover was removed
while running and the server
shut off.
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System x3300 M4 Installation and Service Guide
Action
1. Make sure that the optional embedded hypervisor flash device is selected on
the boot manager (<F12> Select Boot Device) at startup.
2. Make sure that the embedded hypervisor flash device is seated in the connector
correctly (see "Removing a USB embedded hypervisor flash device" on page
265 and "Replacing a USB embedded hypervisor flash device" on page 266).
3. See the documentation that comes with the optional embedded hypervisor flash
device for setup and configuration information.
4. Make sure that other software works on the server.
Action
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
trained service technician (see "Removing and replacing server components" on
page 191 to determine whether the part is a consumable, structural, or FRU
component).
1. See "Nx-boot failure" on page 158 for more information.
2. See "Recovering the server firmware" on page 156 for more information.
Replace the server cover and restart the server.