Automated Service Request (Call Home); Lenovo Electronic Service Agent; Error Messages; Troubleshooting By Symptom - Lenovo NeXtScale nx360 M5 Installation And Service Manual

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Automated service request (call home)

Lenovo provides tools that can automatically collect and send data or call Lenovo Support when an error is

detected. These tools can help Lenovo Support speed up the process of diagnosing problems.

The following sections provide information about the call home tools.

Lenovo Electronic Service Agent monitors, tracks, and captures system hardware errors and hardware and

software inventory information, and reports serviceable problems directly to Lenovo Support. You can also

choose to collect data manually. It uses minimal system resources, and can be downloaded from the

Lenovo website.

For more information and to download Lenovo Electronic Service Agent, go to

http://www.ibm.com/support/esa.

This section provides the list of error codes and messages for UEFI/POST, IMM, and DSA that are generated

when a problem is detected.

See Appendix B "UEFI (POST) error codes" on page 805, Appendix A "Integrated Management Module 2.1

(IMM2.1) error messages" on page 229, and Appendix C "DSA diagnostic test results" on page 829 for

more information.

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.

If you cannot find a solution to the problem in these tables, see "Lenovo Dynamic System Analysis" on page

60 for information about testing the server and "Running DSA Preboot diagnostic programs" on page 61 for

additional information about running DSA Preboot program. For additional information to help you solve

problems, see "Start here" on page 49.

If you have just added new software or a new optional device and the server is not working, complete the

following steps before you use the troubleshooting tables:

Check the system-error LED on the operator information panel; if it is lit, check the light path

diagnostics LEDs.

Remove the software or device that you just added.

Run Lenovo Dynamic System Analysis (DSA) to determine whether the server is running correctly

(for information about using DSA, see "Lenovo Dynamic System Analysis" on page 60).

Reinstall the new software or new device.

Use this information to solve general problems.

Troubleshooting