Automated Service Request (Call Home); Ibm Electronic Service Agent; Error Messages; Troubleshooting By Symptom - Lenovo System x3250 M4 Installation And Service Manual

Automated service request (call home)

IBM provides tools that can automatically collect and send data or call IBM Support when an error is
detected.
These tools can help IBM Support speed up the process of diagnosing problems. The following sections
provide information about the call home tools.

IBM Electronic Service Agent

IBM Electronic Service Agent monitors, tracks, and captures system hardware errors and hardware and
software inventory information, and reports serviceable problems directly to IBM Support.
You can also choose to collect data manually. It uses minimal system resources, and can be downloaded
from the IBM website. For more information and to download IBM Electronic Service Agent, go to
http://www-01.ibm.com/support/esa/.

Error messages

This section provides the list of error codes and messages for UEFI/POST, IMM2, and DSA that are
generated when a problem is detected.
See Appendix B "UEFI (POST) error codes" on page 405, Appendix A "Integrated Management Module II
(IMM2) error messages" on page 203, and Appendix C "DSA diagnostic test results" on page 423 for
more information.

Troubleshooting by symptom

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
If you cannot find a solution to the problem in these tables, see Appendix C "DSA diagnostic test results"
on page 423 for information about testing the server and "Running DSA Preboot diagnostic programs" on
page 99 for additional information about running DSA Preboot program. For additional information to help
you solve problems, see "Start here" on page 85.
If you have just added new software or a new optional device and the server is not working, complete the
following steps before you use the troubleshooting tables:
Step 1. Check the system-error LED on the operator information panel; if it is lit, check the light path
diagnostics LEDs (see "Diagnostic tools" on page 89).
Step 2. Remove the software or device that you just added.
Step 3. Run IBM Dynamic System Analysis (DSA) to determine whether the server is running correctly (for
information about using DSA, see Appendix C "DSA diagnostic test results" on page 423).
Step 4. Reinstall the new software or new device.
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Chapter 4 Troubleshooting
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