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Lenovo System x3550 M4
Installation and Service Guide
Machine Type: 7914

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Table of Contents

   Summary of Contents for Lenovo System x3550 M4

  • Page 1 Lenovo System x3550 M4 Installation and Service Guide Machine Type: 7914...
  • Page 2 Documentation CD. Twenty-third Edition (September 2016) © Copyright Lenovo 2012, 2016. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...
  • Page 3: Table Of Contents

    Installing a memory module ..Installing an adapter ... . . Chapter 1. The Lenovo System Installing a ServeRAID SAS/SATA controller ..
  • Page 4 Chapter 5. Parts listing, Lenovo Updating the Universal Unique Identifier System x3550 M4 Type 7914 ..169 (UUID)....109 Replaceable server components .
  • Page 5 Index ....885 How to send DSA data ... . 874 Creating a personalized support web page ..874 © Copyright Lenovo 2012, 2016...
  • Page 6 Lenovo System x3550 M4 Installation and Service Guide...
  • Page 7: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2012, 2016...
  • Page 8: Guidelines For Trained Service Technicians

    0.1 ohm or less between the external ground pin and the frame ground. • Make sure that the power cords are the correct type. • Make sure that the insulation is not frayed or worn. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 9: Guidelines For Servicing Electrical Equipment

    • To ensure proper grounding of components such as power supplies, pumps, blowers, fans, and motor generators, do not service these components outside of their normal operating locations. • If an electrical accident occurs, use caution, turn off the power, and send another person to get medical aid. © Copyright Lenovo 2012, 2016...
  • Page 10: Safety Statements

    2. First, remove power cords from outlet. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlet. 4. Remove all cables from devices. 5. Turn device ON. viii Lenovo System x3550 M4 Installation and Service Guide...
  • Page 11 Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. © Copyright Lenovo 2012, 2016...
  • Page 12 If you install a strain-relief bracket option over the end of the power cord that is connected to the device, you must connect the other end of the power cord to an easily accessible power source. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 13 There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 12 CAUTION: The following label indicates a hot surface nearby. Statement 26 CAUTION: Do not place any object on top of rack-mounted devices. Statement 27 © Copyright Lenovo 2012, 2016...
  • Page 14 • Always install stabilizer brackets on the rack cabinet. • Always install servers and optional devices starting from the bottom of the rack cabinet. • Always install the heaviest devices in the bottom of the rack cabinet. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 15: Chapter 1. The Lenovo System X3550 M4 Server

    Chapter 1. The Lenovo System x3550 M4 server This publication contains information and instructions for setting up your Lenovo System x3550 M4 server, instructions for installing some optional devices, cabling and configuring the server, removing and replacing devices, and diagnostics and troubleshooting information.
  • Page 16 The model number and serial number are on the ID label on the front of the server, as shown in the following illustration. Note: The illustrations in this document might differ slightly from your hardware. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 17: The Documentation Cd

    The Documentation Browser automatically detects the regional settings in use in your server and displays the documents in the language for that region (if available). If a document is not available in the language for that region, the English-language version is displayed. Chapter 1 The Lenovo System x3550 M4 server...
  • Page 18: Related Documentation

    • Important Notices This document is in printed format and comes with the server. It contains information about the safety, environmental, and electronic emission notices for your Lenovo product. • Licenses and Attributions Documents This document is in PDF format on the Documentation CD. It provides the open source notices.
  • Page 19: Notices And Statements In This Document

    This document is in printed format and comes with the server. It contains warranty terms and a pointer to the Lenovo Statement of Limited Warranty on the website. Depending on the server model, additional documentation might be included on the Documentation CD.
  • Page 20 – RAID 5/50 (512 MB Flash) with • Two microprocessors: 6 dual- Network Adapter is installed) optional FoD RAID 6/60 and motor hot-swap fans. • One System Management 1 Gb SED upgrade Ethernet port on the rear Lenovo System x3550 M4 Installation and Service Guide...
  • Page 21 All – Microprocessor models with measurements are made in • Maximum dew point: 27°C (80.6°F) 115W and 130W: accordance with ISO 7779 and reported in conformance with Storage (non-operating): Chapter 1 The Lenovo System x3550 M4 server...
  • Page 22 Maximum power (watts): See Power supply. Idle state power (watts): Sleep mode power (watts): Not applicable for servers. Off mode power (watts): Noise levels (the declared A-weighed sound power level of the computer): Lenovo System x3550 M4 Installation and Service Guide...
  • Page 23: What Your Server Offers

    (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to Lenovo Support or view the information as a text file or HTML file. Two editions of Dynamic System Analysis are available: DSA Portable and DSA Preboot. For more information about both editions, see “DSA editions”...
  • Page 24 %2Fcom.ibm.director.main.helps.doc%2 Ffqm0_main.html • Lenovo XClarity Administrator Lenovo XClarity Administrator is a centralized resource-management solution that enables administrators to deploy infrastructure faster and with less effort. The solution seamlessly integrates into System x, ThinkServer, and NeXtScale servers, as well as the Flex System converged infrastructure platform.
  • Page 25 Information website. The Service Information website provides additional information for parts installation and replacement videos, and error codes for server support. For the QR code, see QR code information on page Chapter 1 “The Lenovo System x3550 M4 server” on page 1. • Multi-core processing The server supports up to two multi-core microprocessors.
  • Page 26: Reliability, Availability, And Serviceability

    • Information and light path diagnostics LED panels • Integrated Management Module (IMM) • Light path diagnostics LEDs for memory DIMMs, microprocessors, hard disk drives, solid state drives, power supplies, and fans • Memory mirroring and memory sparing support Lenovo System x3550 M4 Installation and Service Guide...
  • Page 27: Systems Director

    Systems Director Systems Director is a platform-management foundation that streamlines the way you manage physical and virtual systems supports multiple operating systems and virtualization technologies in Lenovo and non- Lenovo x86 platforms. Through a single user interface, Systems Director provides consistent views for viewing managed systems, determining how these systems relate to one other, and identifying their statuses, helping to correlate technical resources with business needs.
  • Page 28: Server Controls, Leds, And Power

    For the locations of other LEDs on the system board, see “System-board LEDs” on page 29. Front view The following illustrations show the controls, LEDs, and connectors on the front of your server model. 2.5-inch hard disk drive server model. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 29 • Video connector: Connect a monitor to this connector. The video connectors on the front and rear of the server can be used simultaneously. Note: The maximum video resolution is 1600 x 1200 at 75 Hz. Chapter 1 The Lenovo System x3550 M4 server...
  • Page 30: Operator Information Panel

    • System-error LED: When this yellow LED is lit, it indicates that a system error has occurred. A system- error LED is also on the rear of the server. An LED on the light path diagnostics panel on the operator Lenovo System x3550 M4 Installation and Service Guide...
  • Page 31: Light Path Diagnostics Panel

    Figure 9. Light path diagnostics panel exposure The following illustration shows the LEDs and controls on the light path diagnostics panel. Chapter 1 The Lenovo System x3550 M4 server...
  • Page 32: Rear View

    • NMI button: Press this button to force a nonmaskable interrupt to the microprocessor. It allows you to blue screen the server and take a memory dump (use this button only when directed by the Lenovo Lenovo System x3550 M4 Installation and Service Guide...
  • Page 33 Ethernet (default) connector. The following illustration shows the LEDs on the rear of the server. Figure 12. Rear view LEDs The following illustration shows the LEDs on a dc power supply. Chapter 1 The Lenovo System x3550 M4 server...
  • Page 34 Lit: The server is turned on. • System-locator LED: Use this LED to visually locate the server among other servers. You can use Systems Director or IMM2 web interface to light this LED remotely. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 35: Server Power Features

    Some operating systems require an orderly shutdown before you turn off the server. See your operating- system documentation for information about shutting down the operating system. Statement 5 CAUTION: Chapter 1 The Lenovo System x3550 M4 server...
  • Page 36 PCI Express riser-card assembly and the PCI-X riser-card assembly. Otherwise, the Wake on LAN feature might not work. • The Integrated Management Module (IMM) can turn off the server as an automatic response to a critical system failure. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 37: Chapter 2. Installing Optional Devices

    2. Shut down and restart the server multiple times to ensure that the server is correctly configured and functions correctly with the newly installed devices. 3. Save the DSA log as a file and send it to Lenovo. For information about transferring data and logs, see “How to send DSA data” on page 24.
  • Page 38: How To Send Dsa Data

    • Secure upload with the system serial number: https://www.ecurep.ibm.com/ app/upload_hw Server components The following illustration shows the major components in the server. The illustrations in this document might differ slightly from your hardware. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 39 Figure 14. Server components Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the server, open or close a latch, and so on. Orange on a component or an orange label on or near a component indicates that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running.
  • Page 40: System-board Internal Connectors

    System-board internal connectors The following illustration shows the internal connectors on the system board. Figure 15. System-board internal connectors System-board external connectors The following illustration shows the external connectors on the system board. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 41: System-board Switches, Jumpers, And Buttons

    Figure 16. System-board external connectors System-board switches, jumpers, and buttons The following illustration shows the location of the switches, jumpers, and buttons on the server. Important: 1. Before you change any switch settings or move any jumpers, turn off the server; then, disconnect all power cords and external cables.
  • Page 42 2. Changing the position of the UEFI boot backup jumper (JP2) from pins 1 and 2 to pins 2 and 3 before the server is turned on alters which flash ROM page is loaded. Do not change the jumper pin position after the server is turned on. This can cause an unpredictable problem. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 43: System-board Leds

    You can also use it to force a blue-screen memory dump (use this button only when you are directed to do so by Lenovo Support). System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board.
  • Page 44: System-board Optional-device Connectors

    Figure 18. System-board LEDs System-board optional-device connectors The following illustration shows the connectors on the system board for the optional devices. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 45: Installation Guidelines

    33, and “Handling static-sensitive devices” on page 33. This information will help you work safely. • Make sure that the devices that you are installing are supported. For a list of supported optional devices for the server, see http://www.lenovo.com/ serverproven/ Chapter 2 Installing optional devices...
  • Page 46: System Reliability Guidelines

    To help ensure proper system cooling and system reliability, make sure that the following requirements are met. • Each of the drive bays has a drive or a filler panel and electromagnetic compatibility (EMC) shield installed in it. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 47: Working Inside The Server With The Power On

    • Each of the power-supply bays has a power supply or a filler installed in it. • If the server has redundant power, each of the power-supply bays has a power supply installed in it. • There is adequate space around the server to allow the server cooling system to work properly. Leave approximately 50 mm (2.0 in.) of open space around the front and rear of the server.
  • Page 48: Removing The Cover

    Lift the server cover off the server and set it aside. Attention: For proper cooling and airflow, replace the server cover before you turn on the server. Removing the air baffle Use this information to remove the air baffle. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 49: Installing Drives

    For a list of supported hard disk drives, see http://www.lenovo.com/ serverproven/ • Locate the documentation that comes with the drive and follow those instructions in addition to the instructions in this chapter.
  • Page 50: Drive Ids

    The simple-swap-drive ID that is assigned to each drive is printed on the front of the server. The following illustration shows the location of the IDs of the hard disk drives. The ID numbers and the drive bay numbers are the same. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 51: Installing Hot-swap Hard Disk Drives

    Figure 24. 2.5-inch simple-swap hard disk drive IDs 3.5-inch simple-swap hard disk drive IDs The simple-swap-drive ID that is assigned to each drive is printed on the front of the server. The following illustration shows the location of the IDs of the hard disk drives. The ID numbers and the drive bay numbers are the same.
  • Page 52: Installing Simple-swap Hard Disk Drives

    EMC shield and filler panel from the bay or PCI or PCI Express adapter slot cover in the event that you later remove the device. To install a simple-swap hard disk drive, complete the following steps: Lenovo System x3550 M4 Installation and Service Guide...
  • Page 53: Installing An Optional Dvd Drive

    Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables. Step 3. Remove the filler panel from the empty drive bay. Step 4.
  • Page 54 There are no serviceable parts inside the device. • Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 55 DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Class 1 Laser Product Laser Klasse 1 Laser Klass 1...
  • Page 56 Figure 31. DVD drive installation Step 10. Connect the DVD drive cable (see “Replacing the DVD drive cable” on page 215). The following illustration shows the cable routing for the DVD drive: Lenovo System x3550 M4 Installation and Service Guide...
  • Page 57: Installing An Optional Dvd Drive Cable

    Figure 32. DVD drive cable routing If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 86. Installing an optional DVD drive cable Use this information to install an optional DVD drive cable. To install the DVD drive cable, complete the following steps: Step 1.
  • Page 58 Attention: Follow the optical drive cable routing as the illustration shows. Make sure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 59: Installing A Memory Module

    PC3-8500, PC3-10600, PC3-12800, or PC3-14900 registered or unbuffered, synchronous dynamic random-access memory (SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). http://www.lenovo.com/ serverproven/ for a list of supported memory modules for the server. – The specifications of a DDR3 DIMM are on a label on the DIMM, in the following format.
  • Page 60 – When you install 2 RDIMMs per channel, the memory runs at 1600 MHz – When you install 3 RDIMMs per channel, the memory runs at 1066 MHz – All channels in a server run at the fastest common frequency Lenovo System x3550 M4 Installation and Service Guide...
  • Page 61 – Do not install registered, unbuffered, and load reduction DIMMs in the same server • The maximum memory speed is determined by the combination of the microprocessor, DIMM speed, DIMM type, Operating Modes in UEFI settings, and the number of DIMMs installed in each channel. •...
  • Page 62: Dimm Installation Sequence

    1, 13, 4, 16, 9, 21, 12, 24, 2, 14, 5, 17, 8, 20, 11, 23, 3, 15, 6, 18, 7, 19, 10, 22 Memory mirrored channel Memory mirrored channel mode replicates and stores data on two pairs of DIMMs within two channels simultaneously. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 63: Memory Rank Sparing

    If a failure occurs, the memory controller switches from the primary pair of memory DIMMs to the backup pair of DIMMs. To enable memory mirrored channel through the Setup utility, select System Settings ➙ Memory. For more information, see “Using the Setup utility” on page 95. When you use the memory mirrored channel feature, consider the following information: •...
  • Page 64: Installing A Memory Module

    Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables, if necessary. Step 3. Remove the cover (see “Removing the cover” on page 34). Lenovo System x3550 M4 Installation and Service Guide...
  • Page 65: Installing An Adapter

    Step 4. Remove the air baffle (see “Removing the air baffle” on page 34). Step 5. Carefully open the retaining clips on each end of the DIMM connector and remove the DIMM. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently.
  • Page 66 Six fans installed required required ServeRAID M5225 SAS/SATA controller 00AE938 Not supported Four fans installed required Solarflare SFN5162F midrange dual-port 47C9952 Six fans installed Six fans installed 10GbE SFP+ adapter required required Lenovo System x3550 M4 Installation and Service Guide...
  • Page 67 1. You can purchase Lenovo System x3550 M4 Thermal Solution Kit (option part number 00Y7117) to acquire two additional fans for your server. • Any high-definition video-out connector or stereo connector on any add-on video adapter is not supported •...
  • Page 68 Step 7. Connect the cable to the newly-installed adapter. Note: You might need to remove the blue latch from PCI riser-card assembly 2 to easily connect the cables. Figure 40. Latch removal Lenovo System x3550 M4 Installation and Service Guide...
  • Page 69: Installing A Serveraid Sas/sata Controller

    • You can not install ServeRAID M1115 or 6Gb performance optimized HBA when Quadro 2000 is installed. You can replace the ServeRAID controller with another supported ServeRAID controller. For a list of supported ServeRAID controllers, see http://www.lenovo.com/ serverproven/ Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page Step 2.
  • Page 70 Insert the SAS/SATA adapter into the PCI riser cards (see “Replacing an adapter” on page 228). Figure 42. Adapter installation Step 8. Route the backplane signal cables (see “Cabling backplane” on page 187). Lenovo System x3550 M4 Installation and Service Guide...
  • Page 71 Figure 43. ServeRAID adapter cable routing Step 9. Connect the signal cables to the SAS/SATA adapter: ServeRAID H1110 adapter: Take the signal cable that is attached to the drive backplane for drive bays 0 through 3 and connect it to the SAS/SATA connector on the ServeRAID adapter. Figure 44.
  • Page 72 Note: When you restart the server, you are prompted to import the existing RAID configuration to the new ServeRAID adapter. If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 86. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 73: Installing The Serveraid Adapter Memory Module

    Installing the ServeRAID adapter memory module Use this information to install the ServeRAID adapter memory module. To install the ServeRAID adapter memory module, complete the following steps: Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page Step 2.
  • Page 74 Align the cable connector with the slot on the holder. Place the battery or flash power module into the holder and make sure that the holder engages the battery or flash power module securely. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 75: Installing The Dual-port Network Adapter

    Figure 49. RAID adapter battery or flash power module installation Note: The positioning of the battery or flash power module depends on the type of the battery or flash power module that you install. Connect the other end of the cable to the battery or flash power module. Lower and press down on the retention clip until it snaps in place to hold the battery or flash power module firmly in place.
  • Page 76 Six fans installed required for System x 1. You can purchase Lenovo System x3550 M4 Thermal Solution Kit (option part number 00Y7117) to acquire two additional fans for your server. The following notes describe the types of adapters that the server supports and other information that you must consider when you install an adapter: •...
  • Page 77 Note: Changes are made periodically to the website. The actual procedure might vary slightly from what is described in this document. • Port 0 on the Emulex Dual Port 10GbE SFP+ Embedded VFA III can be configured as shared system management.
  • Page 78 An incorrectly seated adapter might cause damage to the system board or the adapter. Step 9. Fasten the thumbscrew on the rear side of the chassis. Figure 52. Screws engagement Lenovo System x3550 M4 Installation and Service Guide...
  • Page 79: Installing A Power Supply

    Step 10. Fasten the two captive screws on the network adapter. Step 11. Reinstall the PCI riser-card assembly in PCI riser connector 2 if you have removed it previously (see “Replacing a PCI riser-card assembly” on page 224). If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 86.
  • Page 80 Step 3. If you are installing a hot-swap power supply into an empty bay, remove the power-supply filler from the power-supply bay. Figure 53. Power supply installation Lenovo System x3550 M4 Installation and Service Guide...
  • Page 81 Step 4. Grasp the handle on the rear of the power supply and slide the power supply forward into the power-supply bay until it clicks. Make sure that the power supply connects firmly into the power- supply connector. Attention: Do not mix 550-watt and 750-watt power supplies in the server. Step 5.
  • Page 82: Installing A Hot-swap Dc Power Supply

    • This equipment shall be located in the same immediate area (such as, adjacent cabinets) as any other equipment that has a connection between the earthed conductor of the same dc supply circuit and the Lenovo System x3550 M4 Installation and Service Guide...
  • Page 83 earthing conductor, and also the point of earthing of the dc system. The dc system shall not be earthed elsewhere. • The dc supply source shall be located within the same premises as this equipment. • Switching or disconnecting devices shall not be in the earthed circuit conductor between the dc source and the point of connection of the earthing electrode conductor.
  • Page 84 -48 volt dc power supply, and make the connections to and disconnections from the -48 volt dc power source. Lenovo service technicians are not certified or authorized to install or remove the -48 volt Lenovo System x3550 M4 Installation and Service Guide...
  • Page 85 power cable. The customer is responsible for ensuring that only trained service personnel install or remove the -48 volt power cable. Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page Step 2. Touch the static-protective package that contains the hot-swap power supply to any unpainted metal surface on the server;...
  • Page 86: Installing A Hot-swap Fan

    The server comes standard with four dual-motor hot-swap cooling fans. When there is one microprocessor installed, install fan 1, 2, 3, and 5 for proper cooling. Attention: To ensure proper operation, replace a failed hot-swap fan within 30 seconds. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 87 To install an additional hot-swap fan, complete the following steps: Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page Step 2. Remove the cover (see “Removing the cover” on page 34). Step 3.
  • Page 88: Installing A Usb Embedded Hypervisor Flash Device

    Step 2. Turn off the server and peripheral devices and disconnect the power cords. Step 3. Remove the cover (see “Removing the cover” on page 34). Step 4. Install the flash device: Lenovo System x3550 M4 Installation and Service Guide...
  • Page 89: Installing An Additional Microprocessor And Heat Sink

    Figure 62. USB hypervisor flash device installation Align the flash device with the connector on the system board and push it into the USB connector until it is firmly seated. Press down on the retention latch to lock the flash device into the USB connector. If you have other devices to install or remove, do so now.
  • Page 90 “H” for larger high core microprocessors. Installation Tool B supports the following families of microprocessors: E5-26xx, E5-46xx, E5-26xx v2, E5-46xx v2. Microprocessor Installation Tools A and B are shown in the following illustration. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 91 Installation tool Installation tool Microprocessor Cover Microprocessor Microprocessor Installation Tool A Microprocessor Installation Tool B Figure 63. Microprocessor installation tools To install an additional microprocessor and heat sink, complete the following steps: Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page Step 2.
  • Page 92 Installation tool Microprocessor Cover Figure 66. Installation tool cover removal Align the installation tool with the microprocessor socket. The installation tool rests flush on the socket only if properly aligned. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 93 Figure 67. Installation tool alignment Install the microprocessor using the following instructions for your installation tool. • If using Installation Tool A, twist the handle on the microprocessor tool assembly counterclockwise to the open position to insert the microprocessor into the socket, and lift the installation tool out of the socket.
  • Page 94 Attention: When you handle static-sensitive devices, take precautions to avoid damage from static electricity. For details about handling these devices, see “Handling static-sensitive devices” on page 33. Step 9. Close the microprocessor socket release levers and retainer: Lenovo System x3550 M4 Installation and Service Guide...
  • Page 95 Microprocessor release lever Microprocessor Microprocessor release lever Figure 71. Microprocessor socket levers and retainer engagement Close the microprocessor retainer on the microprocessor socket. Identify which release lever is labeled as the first release lever to close and close it. Close the second release lever on the microprocessor socket. Attention: •...
  • Page 96: Thermal Grease

    To replace damaged or contaminated thermal grease on the microprocessor and heat sink, complete the following steps: Step 1. Place the heat sink on a clean work surface. Step 2. Remove the cleaning pad from its package and unfold it completely. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 97: Installing A Sas/sata 4 Pac Hdd Option

    Install the heat sink onto the microprocessor. Installing a SAS/SATA 4 Pac HDD option You can install an Lenovo System x3550 M4 Hot-swap SAS/SATA 4 Pac HDD option to add four additional 2.5-inch hot-swap hard disk drives in the server.
  • Page 98: Installing The Operator Information Panel Assembly

    Step 3. Remove the cover (see “Removing the cover” on page 34). Step 4. From the front of the server, slide the operator information panel into the server until it clicks into place. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 99 Figure 77. Operator information panel installation Step 5. Inside the server, connect the cable to the rear of the operator information panel assembly.The following illustration shows the cable routing for the operator information panel. Figure 78. Operator information panel cable connection The following notes describe additional information when you install the cable: •...
  • Page 100: Completing The Installation

    Press the air baffle down until it is securely seated. Note: Close the retaining clip on each end of the DIMM connector before installing the air baffle for proper cooling. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 101: Replacing The Cover

    Figure 79. Air baffle installation Replacing the cover Use this information to replace the cover. To replace the server cover, complete the following steps: Step 1. Make sure that all cables, adapters, and other components are installed and seated correctly and that you have not left loose tools or parts inside the server.
  • Page 102: Connecting The Cables

    Connecting the cables The following illustrations show the locations of the input and output connectors of the server. Figure 81. 2.5-inch model front of server Figure 82. 3.5-inch model front of server Lenovo System x3550 M4 Installation and Service Guide...
  • Page 103: Updating The Server Configuration

    Figure 83. Rear of server You must turn off the server before you connect or disconnect cables. See the documentation that comes with any external devices for additional cabling instructions. It might be easier for you to route cables before you connect the devices to the server. Updating the server configuration When you start the server for the first time after you add or remove a device, you might receive a message that the configuration has changed.
  • Page 104 Lenovo System x3550 M4 Installation and Service Guide...
  • Page 105: Chapter 3. Configuring

    • UEFI firmware is stored in ROM on the system board. • IMM2 firmware is stored in ROM on the system board. • Ethernet firmware is stored in ROM on the Ethernet controller and on the system board. © Copyright Lenovo 2012, 2016...
  • Page 106: Configuring The Server

    – Remotely viewing video with graphics resolutions up to 1600 x 1200 at 75 Hz, regardless of the system state – Remotely accessing the server, using the keyboard and mouse from a remote client Lenovo System x3550 M4 Installation and Service Guide...
  • Page 107 – Mapping the CD or DVD drive, diskette drive, and USB flash drive on a remote client, and mapping ISO and diskette image files as virtual drives that are available for use by the server – Uploading a diskette image to the IMM memory and mapping it to the server as a virtual drive The blue-screen capture feature captures the video display contents before the IMM restarts the server when the IMM detects an operating-system hang condition.
  • Page 108: Using The Serverguide Setup And Installation Cd

    When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported Lenovo server model. The setup program provides a list of tasks that are required to set up your server model. On a server with a ServeRAID adapter or SAS/SATA controller with RAID capabilities, you can run the SAS/SATA RAID configuration program to create logical drives.
  • Page 109: Using The Setup Utility

    If you have already configured the server hardware and you are not using the ServerGuide program to install your operating system, you can download operating-system installation instructions for the server from http://www.lenovo.com/support Using the Setup utility Use these instructions to start the Setup utility.
  • Page 110 Select this choice to view or change power capping to control consumption, processors, and performance states. – Operating Modes Select this choice to view or change the operating profile (performance and power utilization). – Legacy Support Select this choice to view or set legacy support. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 111 Note: In the legacy mode, this system has limited ROM space for installed options. At most four network interface cards (NICs) are supported for legacy PXE boot. If more than four NICs are installed, legacy PXE boot will not be attempted on some of the NICs. To enable legacy PXE boot on the desired NIC connectors, prioritize the desired NIC connectors by changing the ROM execution Order or disable the NIC connectors that you do not use from the Enable/Disable Adapter Option ROM Support menu.
  • Page 112 POST. The system-event log contains POST and system management interrupt (SMI) events and all events that are generated by the baseboard management controller that is embedded in the integrated management module (IMM). Lenovo System x3550 M4 Installation and Service Guide...
  • Page 113 Important: If the system-error LED on the front of the server is lit but there are no other error indications, clear the system-event log. Also, after you complete a repair or correct an error, clear the system-event log to turn off the system-error LED on the front of the server. –...
  • Page 114 • Change the position of the power-on password switch (switch 4) on the system board switch block (SW3) to bypass the power-on password check (see Table 3 “System board SW3 switch block definition” on page 29 for more information). Lenovo System x3550 M4 Installation and Service Guide...
  • Page 115: Using The Boot Manager

    Figure 84. System-board switches, jumpers, and buttons Attention: Before you change any switch settings or move any jumpers, turn off the server; then, disconnect all power cords and external cables. See the safety information that begins “Safety” on page v. Do not change settings or move jumpers on any system-board switch or jumper blocks that are not shown in this document.
  • Page 116: Starting The Backup Server Firmware

    ASR is supported by IPMI. • A virtual media key, which enables remote presence support (remote video, remote keyboard/mouse, and remote storage). • Boot sequence manipulation. • Command-line interface. • Configuration save and restore. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 117: Using The Remote Presence And Blue-screen Capture Features

    UEFI settings, restart the server, identify the server, and perform other management functions. Any standard Telnet client application can access the SOL connection. For more information about IMM, see the Integrated Management Module II User's Guide at http://publib. boulder.ibm.com/infocenter/ systemx/documentation/topic/ com.lenovo.sysx.imm2.doc/ printable_doc. html. Using the remote presence and blue-screen capture features The remote presence and blue-screen capture features are integrated functions of the integrated management module II (IMM2).
  • Page 118 Setup utility menu. Step 3. From the Setup utility main menu, select System Settings. Step 4. On the next screen, select Integrated Management Module. Step 5. On the next screen, select Network Configuration. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 119: Using The Embedded Hypervisor

    Step 6. Find the IP address and write it down. Step 7. Exit from the Setup utility. Logging on to the web interface Use this information to log on to the web interface. To log on to the IMM web interface, complete the following steps: Step 1.
  • Page 120: Configuring The Ethernet Controller

    Features on Demand Users Guide. To download the document, go to , log in, and https://fod.lenovo.com/lkms click Help. Configuring RAID arrays Through the Setup utility, you can access utilities to configure RAID. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 121: Advanced Settings Utility Program

    To manage systems based on the network topology that is implemented in your environment, there are a number of different ways to connect manageable systems to the network and to set up the Lenovo XClarity Administrator. If you plan to use Lenovo XClarity Administrator to manage the server, you must check for the latest applicable Lenovo XClarity Administrator updates.
  • Page 122: Updating Systems Director

    Lenovo XClarity Administrator instance. You can purchase and download the license from: https://support.lenovo.com/us/en/documents/lnvo-lxcaupd Updating Systems Director If you plan to use Systems Director to manage the server, you must check for the latest applicable Systems Director updates and interim fixes.
  • Page 123: Updating The Universal Unique Identifier (uuid)

    Note: Changes are made periodically to the website. The actual procedure might vary slightly from what is described in this document. Step 1. Download the Advanced Settings Utility (ASU) at https://support.lenovo.com/us/en/ documents/ LNVO-ASU Step 2. ASU sets the UUID in the Integrated Management Module (IMM). Select one of the following methods to access the Integrated Management Module (IMM) to set the UUID: •...
  • Page 124 You can also build a bootable media using the applications available through the ToolsCenter website at . From the ToolsCenter https://support.lenovo.com/us/en/ documents/LNVO-CENTER page, scroll down for the available tools. Step 5. Restart the server. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 125: Updating The Dmi/smbios Data

    Note: Changes are made periodically to the website. The actual procedure might vary slightly from what is described in this document. Step 1. Download the Advanced Settings Utility (ASU) at https://support.lenovo.com/us/en/ documents/ LNVO-ASU Step 2. ASU sets the DMI in the Integrated Management Module (IMM). Select one of the following methods to access the Integrated Management Module (IMM) to set the DMI: •...
  • Page 126 The IMM account (1 of 12 accounts). The default value is USERID. imm_password The IMM account password (1 of 12 accounts). The default value is PASSW0RD (with a zero 0 not an O). Lenovo System x3550 M4 Installation and Service Guide...
  • Page 127 SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> --host <imm_ip> • Bootable media: You can also build a bootable media using the applications available through the ToolsCenter website at . From the ToolsCenter https://support.lenovo.com/us/en/ documents/LNVO-CENTER page, scroll down for the available tools. Step 5. Restart the server. Chapter 3...
  • Page 128 Lenovo System x3550 M4 Installation and Service Guide...
  • Page 129: Chapter 4. Troubleshooting

    Run Dynamic System Analysis (DSA) to collect information about the hardware, firmware, software, and operating system. Have this information available when you contact IBM or an approved warranty service provider. For instructions for running DSA, see the Dynamic System Analysis Installation and User's Guide. © Copyright Lenovo 2012, 2016...
  • Page 130 If any hardware or software component is not supported, uninstall it to determine whether it is causing the problem. You must remove nonsupported hardware before you contact IBM or an approved warranty service provider for support. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 131: Undocumented Problems

    Service bulletins Lenovo continually updates the support website with the latest tips and techniques that you can use to solve problem that you might have with the Lenovo System x3550 M4 server. Chapter 4...
  • Page 132: Checkout Procedure

    To find service bulletins that are available for the Lenovo System x3550 M4 server, go to http:// and search for 7914, and retain. www.lenovo.com/support Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server.
  • Page 133: Diagnostic Tools

    Check the power supply LEDs (see “Power-supply LEDs” on page 129). Turn off the server and all external devices. Check all internal and external devices for compatibility at http://www.lenovo.com/ serverproven/ Check all cables and power cords. Set all display controls to the middle positions.
  • Page 134 IPMI event log), the integrated management module (IMM) event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to Lenovo Support (when requested by Lenovo Support) or view the information as a text file or HTML file.
  • Page 135: Light Path Diagnostics

    set of diagnostic tests of the major components of the server. DSA Preboot collects the following information about the server: – Drive health information – Event logs for ServeRAID controllers and service processors – IMM2 configuration information – IMM2 environmental information –...
  • Page 136 Then pull down on the panel so that you can view the light path diagnostics panel information. This reveals the light path diagnostics panel. Lit LEDs on this panel indicate the type of error that has occurred. Figure 86. Light path diagnostics panel disengagement Lenovo System x3550 M4 Installation and Service Guide...
  • Page 137 The following illustration shows the light path diagnostics panel. Figure 87. Light path diagnostics panel Note any LEDs that are lit, and then reinstall the light path diagnostics panel in the server. • Remind button: Press this button to place the system-error LED/check log LED on the front information panel into Remind mode.
  • Page 138 This section describes the LEDs on the light path diagnostics panel and suggested actions to correct the detected problems. For additional information, see “Server controls, LEDs, and power” on page 14 and “System-board LEDs” on page 29 for the location of the system board LEDs. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 139 Table 14. Light path diagnostics panel LEDs • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • If an action step is preceded by "(trained technician only)," that step must be performed only by a trained technician.
  • Page 140 Setup utility or IMM2 error messages. Follow steps indicated in Appendix B “UEFI/POST diagnostic codes” on page 715 and Appendix A “Integrated management module II (IMM2) error messages” on page 305. LINK Reserved. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 141 Table 14. Light path diagnostics panel LEDs (continued) • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • If an action step is preceded by "(trained technician only)," that step must be performed only by a trained technician.
  • Page 142 2. Reseat the failing fan, which is indicated by a lit LED near the fan connector on the system board. 3. Replace the failing fan (see “Removing a hot-swap fan” on page 243 and “Replacing a hot-swap fan” on page 244). Lenovo System x3550 M4 Installation and Service Guide...
  • Page 143 Table 14. Light path diagnostics panel LEDs (continued) • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • If an action step is preceded by "(trained technician only)," that step must be performed only by a trained technician.
  • Page 144 4. If the problem remains, replace the power-supply. The power supply Replace the power supply. has failed. The power supply Replace the power supply. has failed. The power supply Replace the power supply. has failed. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 145 AC power-supply LEDs Error (!) Description Action Notes Power-supply not Typically indicates a 1. Reseat the power supply. fully seated, faulty power-supply is not 2. Follow actions in the “Power system board, or fully seated. problems” on page 151. the power supply has failed.
  • Page 146: System Pulse Leds

    The following LEDs are on the system board and help you to monitor the system power-on and power-off sequencing and boot progress (see “System-board LEDs” on page 29 for the location of these LEDs). Lenovo System x3550 M4 Installation and Service Guide...
  • Page 147: Event Logs

    Table 15. System pulse LEDs Description Action RTMM heartbeat Power-on and power-off 1. If the LED blinks at 1Hz, it is functioning sequencing. properly and no action is necessary. 2. If the LED is not blinking, (trained technician only) replace the system board. IMM heartbeat IMM2 heartbeat boot process.
  • Page 148 (as the IPMI event log), or the IMM event log (as the ASM event log), the operating-system event logs, or the merged DSA log. You can also use DSA Preboot to view these logs, although you must restart the server to Lenovo System x3550 M4 Installation and Service Guide...
  • Page 149: Clearing The Event Logs

    • Run DSA Portable to view the diagnostic event log (requires IPMI driver) or create an output file that you can send to Lenovo service and support (using ftp or local copy). • Use IPMItool to view the system-event log (requires IPMI driver).
  • Page 150: Post

    If you cannot find a problem by using DSA, see “Solving undetermined problems” on page 162 for information about testing the server. Note: DSA Preboot might appear to be unresponsive when you start the program. This is normal operation while the program loads. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 151: Dsa Editions

    Make sure that the server has the latest version of the DSA code. To obtain DSA code and the Dynamic System Analysis Installation and User's Guide, go to https://support.lenovo.com/us/ en/documents/LNVO-DSA DSA editions Two editions of Dynamic System Analysis are available.
  • Page 152: Automated Service Request (call Home)

    • If you are running the DSA interactive menu (CLI), type :x to exit the Execute Tests menu; then, select completed tests to view the results. You can also send the DSA error log to Lenovo support to aid in diagnosing the server problems. Automated service request (call home) Lenovo provides tools that can automatically collect and send data or call Lenovo Support when an error is detected.
  • Page 153: Electronic Service Agent

    Electronic Service Agent monitors, tracks, and captures system hardware errors and hardware and software inventory information, and reports serviceable problems directly to Lenovo Support. You can also choose to collect data manually. It uses minimal system resources, and can be downloaded from the website.
  • Page 154: General Problems

    2. Insert the end of a straightened paper clip into the manual tray-release opening. 3. Reseat the DVD drive. 4. Replace the DVD drive. General problems Use this information to solve general problems. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 155: Hard Disk Drive Problems

    • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 156 Multiple hard disk drives are 1. Review the storage subsystem logs for indications of problems within the offline. storage subsystem, such as backplane or cable problems. 2. See “Problem determination tips” on page 163. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 157: Hypervisor Problems

    • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 158: Intermittent Problems

    2. If neither condition applies, check the system-error log or IMM system-event log (see “Event logs” on page 133). Keyboard, mouse, or USB-device problems Use this information to solve keyboard, mouse, or USB-device problems. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 159: Memory Problems

    • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 160 DIMM, until a DIMM fails. Replace each failing DIMM with an identical known good DIMM, restarting the server after each DIMM replacement. Repeat step 3 until you have tested all removed DIMMs. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 161: Microprocessor Problems

    Use this information to solve monitor and video problems. Some Lenovo monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
  • Page 162 8. Replace the following components one at a time, in the order shown, restarting the server each time: a. Monitor b. Video adapter (if one is installed) c. (Trained technician only) System board. 9. See “Solving undetermined problems” on page 162. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 163 76 mm (3 inch). b. Non-Lenovo monitor cables might cause unpredictable problems. 2. Reseat the monitor cable. 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time: a.
  • Page 164: Network Connection Problems

    Log in failed by using LDAP 1. Make sure the license key is valid. account with SSL enabled. 2. Generate a new license key and log in again. Optional-device problems Use this information to solve optional-device problems. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 165: Power Problems

    • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 166 7. If you just installed an optional device, remove it, and restart the server. If the server now starts, you might have installed more devices than the power supply supports. 8. See “Power-supply LEDs” on page 129. 9. See “Solving undetermined problems” on page 162. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 167 • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 168 4. Reinstall the components one at a time, in the order shown, restarting the server each time. If the Pwr Rail 4 error has been recorded in the IMM event log again, Lenovo System x3550 M4 Installation and Service Guide...
  • Page 169 • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 170 Interface (ACPI) or a non-ACPI operating system. If you are using a non-ACPI operating system, complete the following steps: a. Press Ctrl+Alt+Delete. b. Turn off the server by pressing the power-control button and hold it down for 5 seconds. c. Restart the server. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 171: Serial-device Problems

    • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 172: Serverguide Problems

    (SCSI RAID servers), or the ServerGuide System Partition is not available. present. Run the ServerGuide program and make sure that setup is complete. Software problems Use this information to solve software problems. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 173: Universal Serial Bus (usb) Port Problems

    • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 174 • DIMMs 1 through 6 Pwr rail 4 error • PCI adapter power cable (if one is installed) • Fan 1 • Fan 2 • Hard disk drives • DIMMs 7 through 12 Lenovo System x3550 M4 Installation and Service Guide...
  • Page 175: Solving Ethernet Controller Problems

    Table 17. Components associated with power rail errors (continued) Pwr rail error in the IMM event log Components Pwr rail 5 error • DVD drive (if one is installed) • Fan 3 • Fan 4 • Hard disk drives • DIMMs 13 through 18 Pwr rail 6 error •...
  • Page 176: Solving Undetermined Problems

    If you suspect a networking problem and the server passes all the system tests, suspect a network cabling problem that is external to the server. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 177: Problem Determination Tips

    If possible, have this information available when requesting assistance from Lenovo. The model name and serial number are located on the ID label on the front of the server as shown in the following illustration.
  • Page 178: Recovering The Server Firmware (uefi Update Failure)

    • Diagnostic program type and version level • Configuration option settings • Operating-system control-file setup See Appendix D “Getting help and technical assistance” on page 873 for information about calling Lenovo for service. Recovering the server firmware (UEFI update failure) Use this information to recover the server firmware.
  • Page 179 Figure 93. UEFI boot backup jumper (JP2) location Step 5. Move the UEFI boot backup jumper (JP2) from pins 1 and 2 to pins 2 and 3 to enable the UEFI recovery mode. Step 6. Reinstall the server cover; then, reconnect all power cords. Step 7.
  • Page 180: In-band Automated Boot Recovery Method

    After a specified number of consecutive attempts (automatic or manual), the Nx-boot failure feature causes the server to revert to the default UEFI configuration and start the Setup utility so that you can make the Lenovo System x3550 M4 Installation and Service Guide...
  • Page 181 necessary corrections to the configuration and restart the server. If the server is unable to successfully complete POST with the default configuration, there might be a problem with the system board. To specify the number of consecutive restart attempts that will trigger the Nx-boot failure feature, in the Setup utility, click System Settings ➙...
  • Page 182 Lenovo System x3550 M4 Installation and Service Guide...
  • Page 183: Chapter 5. Parts Listing, Lenovo System X3550 M4 Type 7914

    Tier 1 CRU at your request, you will be charged for the installation. • Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 184 Figure 94. Server components The following table lists the part numbers for the server replaceable components. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 185 90Y3107 Memory, 32 GB dual-rank 1.35 V, DDR3, 1333MHz, LRDIMM Memory, 32 GB quad-rank 1.5 V, DDR3, 1866MHz, LRDIMM 46W0763 6Gb performance optimized HBA 46C8937 81Y4494 ServeRAID H1110 SAS/SATA adapter Chapter 5 Parts listing, Lenovo System x3550 M4 Type 7914...
  • Page 186 Power supply, 750 Watt 94Y8114 Power supply, 750 Watt 94Y8116 DVD-ROM drive 44W3254 DVD-RW drive 44W3256 UltraSlim Enhanced SATA Multi-Burner 00MV943 Operator information panel assembly 90Y5821 00AM393 Operator information panel assembly, advanced Lenovo System x3550 M4 Installation and Service Guide...
  • Page 187 Solid state drive, 2.5-inch hot-swap, SATA, 120GB Solid state drive, 2.5-inch hot-swap, SATA, 128 GB 90Y8649 49Y6130 Solid state drive, 2.5-inch hot-swap, SAS, 200 GB Solid state drive, 2.5-inch hot-swap, SATA, 200 GB 43W7721 Chapter 5 Parts listing, Lenovo System x3550 M4 Type 7914...
  • Page 188 E5-2600 series) 01GR492 Machine Type 7914 - A2Y, B2Y, C2Y, C4Y, D2Y, 52Y,62Y, E1Y, E2Y, E3Y, E4Y, E5Y, EAY, EBY, ECY, EDY, F2Y, G2Y, H2Y, J2Y, L2Y, 32Y , DDY, M2Y, EMY, ENY Lenovo System x3550 M4 Installation and Service Guide...
  • Page 189 00Y2789 (4-core) Microprocessor, Intel E5-2643 v2, 3.5 GHz, 25 MB, 1866 MHz, 130 W 00Y2790 (6-core) Microprocessor, Intel E5-2667 v2, 3.3 GHz, 25 MB, 1866 MHz, 130 W 00Y2791 (8-core) Chapter 5 Parts listing, Lenovo System x3550 M4 Type 7914...
  • Page 190 Microprocessor, Intel Xeon E5-2658, 1.80 GHz, 20 MB, 1600 MHz, 95 W 95Y4676 (8-core) Microprocessor installation tool 94Y9955 Microprocessor installation tool 94Y9960 Heat sink assembly, 95 W 94Y7602 Heat sink assembly, 130 W 94Y7603 Lenovo System x3550 M4 Installation and Service Guide...
  • Page 191 49Y7949 Intel X520-DA2 dual-port 10GbE SFP+ adapter 49Y7962 59Y1992 Brocade 4Gb FC single-port host bus adapter Brocade 4Gb FC dual-port host bus adapter 59Y1998 Emulex 16Gb FC single-port HBA 81Y1658 Chapter 5 Parts listing, Lenovo System x3550 M4 Type 7914...
  • Page 192 Cable, mini SAS 710 mm 00Y8633 Cable, SAS 710 mm 69Y1328 81Y6674 Cable, SAS 820 mm Cable, SAS Y-cable 44E8878 Cable, USB 00J6142 Cable, USB conversion 39M2909 44E8883 Cable, USB Cable, USB 1 m 44E8893 Lenovo System x3550 M4 Installation and Service Guide...
  • Page 193 Half high LTO Gen 3 SAS tape drive Half high LTO Gen 4 SAS tape drive 46X5672 Half high LTO Gen 5 SAS tape drive 46X5683 RDX 160 GB cartridge 46C5393 RDX 320 GB cartridge 46C5394 Chapter 5 Parts listing, Lenovo System x3550 M4 Type 7914...
  • Page 194: Structural Parts

    Supercap pack 47C8696 Alcohol Wipe 00MP352 Structural parts Structural parts are not covered by the Lenovo Statement of Limited Warranty. The following structural parts are available for purchase from the retail store. Table 19. Structural parts, Type 7914 Description Index...
  • Page 195: Power Cords

    18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a tandem blade, grounding-type attachment plug rated 15 amperes, 250 volts. Chapter 5 Parts listing, Lenovo System x3550 M4 Type 7914...
  • Page 196 Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela Lenovo System x3550 M4 Installation and Service Guide...
  • Page 197 Power cord part number Used in these countries and regions 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5240 Brazil Chapter 5 Parts listing, Lenovo System x3550 M4 Type 7914...
  • Page 198 Lenovo System x3550 M4 Installation and Service Guide...
  • Page 199: Chapter 6. Removing And Replacing Components

    Tier 1 CRU at your request, you will be charged for the installation. • Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 200 Figure 95. ServeRAID-H1110 cable connection Figure 96. ServeRAID-M1115 cable connection Figure 97. ServeRAID-M5110 cable connection Lenovo System x3550 M4 Installation and Service Guide...
  • Page 201: Cabling Backplane

    Cabling backplane Use this information to cable the backplane. The following illustration shows the internal routing and connectors for the 3.5-inch simple-swap hard disk drives SATA signal and power cables. Figure 98. 3.5-inch simple-swap backplate assembly cable connection The following illustration shows the internal routing and connectors for the 3.5-inch hot-swap hard disk drives SAS/SATA signal, power and configuration cables with the SAS/SATA adapter installed.
  • Page 202 Figure 99. 3.5-inch hot-swap backplane cable connection The following illustration shows the internal routing and connectors for the SAS/SATA signal, power and configuration cables with the SAS/SATA adapter installed. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 203: Cabling Raid Adapter Battery Or Flash Power Module

    Figure 100. 2.5-inch hot-swap backplane cable connection Cabling RAID adapter battery or flash power module Use this information to cable the RAID adapter battery or flash power module. The following illustration shows the internal routing and connectors for the RAID adapter battery or flash power module cable with the RAID adapter memory module installed.
  • Page 204: Cabling Specpower

    Figure 101. RAID adapter battery or flash power module cable connection Cabling SPECpower Use this information to cable the SPECpower. The following illustration shows the internal routing and connectors for the server models with one 2.5-inch simple-swap hard disk drives. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 205: Cabling Dvd Drive

    Figure 102. SPECpower cable connection Cabling DVD drive The internal routing and connectors for the DVD drive. Notes: 1. To disconnect the optional optical drive cable, you must first press the connector release tab, and then disconnect the cable from the connector on the system board. Do not disconnect the cable by using excessive force.
  • Page 206: Cabling Operator Information Panel

    • To connect the operator information panel cable on the system board, press evenly on the cable. Pressing on one side of the cable might cause damage to the cable or connector. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 207: Cabling Front Usb And Video Connector

    Figure 104. Operator information panel cable connection Cabling front USB and video connector The internal routing and connectors for the front USB and video cables. The following notes describe additional information you must consider when you install or remove the front USB and video cables: •...
  • Page 208: Removing And Replacing Server Components

    This section provides information for removing and replacing components in the server. Removing and replacing structural parts Replacement of structural parts is your responsibility. If Lenovo installs a structural part at your request, you will be charged for the installation.
  • Page 209 Step 4. Pull up firmly on the blue latch on the top (in the center of the front of the server) of the cover and slide the cover toward the rear of the server until the cover has disengaged from the chassis. Figure 106.
  • Page 210 Grasp the air baffle, disengage pins from pin holes; then, lift the air baffle up. Figure 108. Air baffle removal Step 5. Remove the air baffle from the server and set it aside. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 211 Attention: For proper cooling and airflow, replace the air baffle before you turn on the server. Operating the server with the air baffle removed might damage server components. Replacing the air baffle Use this information to replace the air baffle. To install the air baffle, complete the following steps: Step 1.
  • Page 212 Lift the battery or flash power module up to remove the it from the holder. If you are instructed to return the RAID adapter battery or flash power module, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 213 Replacing a RAID adapter battery or flash power module Use this information to replace a RAID adapter battery or flash power module. When you install any RAID adapter that comes with batteries or flash power modules, it is sometimes necessary to install the batteries or flash power modules in another location in the server to prevent the batteries or flash power modules from overheating.
  • Page 214 Reinstall the cover (see “Replacing the cover” on page 195). Step 10. Slide the server into the rack. Step 11. Reconnect the power cords and all external cables, and turn on the server and peripheral devices. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 215 Removing a RAID adapter battery or flash power module holder Use this information to remove a RAID adapter battery or flash power module holder. If a RAID adapter battery or flash power module is installed remotely near the fan cage and you need to replace it, complete the following steps: Step 1.
  • Page 216 Replacing the cover (see “Replacing the cover” on page 195). Step 6. Slide the server into the rack. Step 7. Reconnect the power cords and all external cables, and turn on the server and peripheral devices. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 217: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If Lenovo installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.
  • Page 218 Note: If the server is configured for RAID operation using a ServeRAID adapter, you might have to reconfigure your disk arrays after you install hard disk drives. See the ServeRAID adapter documentation for additional information about RAID operation and complete instructions for using the ServeRAID adapter. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 219 Step 5. If you are installing additional hot-swap hard disk drives, do so now. Step 6. Turn on the peripheral devices and the server. Drive IDs The drive ID that is assigned to each drive is printed on the front of the server. The following illustrations show the locations of the IDs of the drives.
  • Page 220 • Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter. • Make sure that you have all the cables and other equipment that are specified in the documentation that comes with the drive. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 221 • Select the bay in which you want to install the drive. • Check the instructions that come with the drive to determine whether you have to set any switches or jumpers on the drive. If you are installing a SATA device, be sure to set the SATA ID for that device. •...
  • Page 222 Remove the server cover (see “Removing the cover” on page 194). Step 4. Press and hold the release tab down as you push the drive from the rear to slide it out of the bay. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 223 Figure 125. DVD drive removal Step 5. Slide the drive retention clip from the side of the drive. Save the clip to use when you install the replacement drive or replace the DVD drive filler panel. Figure 126. DVD drive retention clip removal Step 6.
  • Page 224 Remove the DVD drive filler panel if it is installed. Locate the blue release tab on the rear of the DVD drive filler panel; then, while you press the tab, push the DVD drive filler panel out of the drive bay. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 225 Figure 128. DVD drive filler panel removal Step 5. Remove the retention clip from the side of the DVD drive filler panel. Save the DVD drive filler panel for future use. Note: If you are installing an optical drive that contains a laser, observe the following safety precautions.
  • Page 226 Step 9. Align the DVD drive in the drive bay and slide the DVD drive into the optical drive bay until the DVD drive clicks into place. Figure 130. DVD drive installation Lenovo System x3550 M4 Installation and Service Guide...
  • Page 227 Step 10. Connect the DVD drive cable (see “Replacing the DVD drive cable” on page 215). The following illustration shows the cable routing for the DVD drive: Figure 131. DVD drive cable routing Step 11. Reconnect the power cords and any cables that you removed. Step 12.
  • Page 228 DVD drive cable from the connector on the back of the DVD drive and set it aside. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 229 Figure 133. DVD drive cable latch If you are instructed to return the DVD drive cable, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the DVD drive cable Use this information to replace the DVD drive cable. To install the DVD drive cable, complete the following steps: Step 1.
  • Page 230: Removing A Memory Module

    Step 10. Turn on the peripheral devices and the server. Removing a memory module Use this information to remove a memory module. To remove a dual inline memory module (DIMM), complete the following steps: Lenovo System x3550 M4 Installation and Service Guide...
  • Page 231 PC3-8500, PC3-10600, PC3-12800, or PC3-14900 registered or unbuffered, synchronous dynamic random-access memory (SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). http://www.lenovo.com/ serverproven/ for a list of supported memory modules for the server. – The specifications of a DDR3 DIMM are on a label on the DIMM, in the following format.
  • Page 232 DIMM type, Operating Modes in UEFI settings, and the number of DIMMs installed in each channel. • In two-DIMM-per-channel configuration, the server automatically operates with a maximum memory speed of up to 1600 MHz when the following condition is met: Lenovo System x3550 M4 Installation and Service Guide...
  • Page 233 – Two 1.35 V single-rank, dual-ranl, or quad-rank UDIMMs, RDIMMs or LRDIMMs are installed in the same channel. In the Setup utility, Memory speed is set to Max performance and LV-DIMM power is set to Enhance performance mode. The 1.35 V UDIMMs, RDIMMs or LRDIMMs will function at 1.5 V. •...
  • Page 234 (single, dual, or quad), and organization, but not in speed. The channels run at the speed of the slowest DIMM in any of the channels. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 235 • The maximum available memory is reduced to half of the installed memory when memory mirrored channel is enabled. For example, if you install 64 GB of memory using RDIMMs, only 32 GB of addressable memory is available when you use memory mirrored channel. •...
  • Page 236 Carefully open the retaining clips on each end of the DIMM connector and remove the DIMM. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 237 Figure 140. DIMM installation Step 6. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the outside of the server. Then, remove the DIMM from the package. Step 7. Turn the DIMM so that the alignment slot align correctly with the alignment tab. Step 8.
  • Page 238 PCI riser-card assembly 2, skip to next step. There are two kinds of rubber stoppers. Attach the two rubber stoppers on PCI riser-card assembly 2, along the edges of the pin holes, as shown in the following illustration. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 239 Figure 142. Rubber stoppers installation Attach the bigger rubber stopper near the latch of PCI riser-card assembly 2. Attach the smaller rubber stopper near the pin hole of PCI riser-card assembly 2. Note: You can purchase the miscellaneous parts kit (FRU part number 94Y7571) to acquire three sets of rubber stoppers.
  • Page 240 Remove the cover (see “Removing the cover” on page 194). Step 4. Align the holes on the PCI riser card and the riser-card bracket and install the screws that attach the PCI riser card to the riser-card bracket. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 241: Removing An Adapter

    Figure 145. PCI riser-card bracket installation Step 5. If you need to install an adapter (see “Replacing an adapter” on page 228). Step 6. Reconnect the cables for the adapter. Step 7. Replace the PCI riser card assembly (see “Replacing a PCI riser-card assembly” on page 224). Step 8.
  • Page 242: Replacing An Adapter

    Table 24. NVIDIA Quadro video adapter configurations Description Supported maximum total memory size Quadro 600 adapter 128 GB Quadro 2000 adapter 512 GB • Read the following table before installing NAND flash adapters. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 243 1. You can purchase Lenovo System x3550 M4 Thermal Solution Kit (option part number 00Y7117) to acquire two additional fans for your server. • Any high-definition video-out connector or stereo connector on any add-on video adapter is not supported •...
  • Page 244 PCI riser-card assembly. Press the edge of the connector firmly into the PCI riser-card assembly. Make sure that the adapter snaps into the PCI riser-card assembly securely. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 245 Figure 148. Adapter installation Attention: When you install an adapter, make sure that the adapter is correctly seated in the riser- card assembly and that the riser-card assembly is securely seated in the riser-card connector on the system board before you turn on the server. An incorrectly seated adapter might cause damage to the system board, the riser-card assembly, or the adapter.
  • Page 246 Pull the SAS/SATA adapter horizontally out of the connector on the system board. If you are instructed to return the SAS/SATA adapter, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 247 You can replace the ServeRAID controller with another supported ServeRAID controller. For a list of supported ServeRAID controllers, see http://www.lenovo.com/ serverproven/ Note: For brevity, in this documentation the ServeRAID SAS/SATA controller is often referred to as the SAS/ SATA adapter or the ServeRAID adapter.
  • Page 248 Insert the SAS/SATA adapter into the PCI riser cards (see “Replacing an adapter” on page 228). Figure 152. Adapter installation Step 8. Route the backplane signal cables (see “Cabling backplane” on page 187). Lenovo System x3550 M4 Installation and Service Guide...
  • Page 249 Figure 153. ServeRAID adapter cable routing Step 9. Connect the signal cables to the SAS/SATA adapter: ServeRAID H1110 adapter: Take the signal cable that is attached to the drive backplane for drive bays 0 through 3 and connect it to the SAS/SATA connector on the ServeRAID adapter. Figure 154.
  • Page 250 Step 12. Replace the cover (see “Replacing the cover” on page 195). Step 13. Turn on the peripheral devices and the server. Note: When you restart the server, you are prompted to import the existing RAID configuration to the new ServeRAID adapter. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 251: Removing The Serveraid Adapter Memory Module

    Removing the ServeRAID adapter memory module Use this information to remove the ServeRAID adapter memory module. To remove the ServeRAID adapter memory module, complete the following steps: Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page Step 2.
  • Page 252 Remove the PCI riser-card assembly (if installed) from PCI riser connector 2 (see “Removing a PCI riser-card assembly” on page 223). Step 5. Loosen the two captive screws on the network adapter from the screw holes on the system board. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 253 Figure 159. Screws disengagement Step 6. Loosen the thumbscrew on the chassis. Step 7. Grasp the network adapter and disengage it from the pin, retention brackets, and the connector on the system board; then, lift the adapter out of the port openings on the rear of the chassis and remove it from the server.
  • Page 254 Six fans installed required for System x 1. You can purchase Lenovo System x3550 M4 Thermal Solution Kit (option part number 00Y7117) to acquire two additional fans for your server. The following notes describe the types of adapters that the server supports and other information that you must consider when you install an adapter: •...
  • Page 255 4. Download the latest version of drivers. – Emulex iSCSI Device Driver for Windows 2008 – Emulex FCoE Device Driver for Windows 2008 Note: Changes are made periodically to the website. The actual procedure might vary slightly from what is described in this document. •...
  • Page 256 Attention: Make sure the port connectors on the adapter are aligned properly with the chassis on the rear of the server. An incorrectly seated adapter might cause damage to the system board or the adapter. Step 9. Fasten the thumbscrew on the rear side of the chassis. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 257 Figure 163. Screws engagement Step 10. Fasten the two captive screws on the network adapter. Step 11. Reinstall the PCI riser-card assembly in PCI riser connector 2 if you have removed it previously (see “Replacing a PCI riser-card assembly” on page 224). Step 12.
  • Page 258 Remove the cover (see “Removing the cover” on page 194). Step 3. Touch the static-protective package that contains the new fan to any unpainted metal surface on the server. Then, remove the new fan from the package. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 259 Figure 165. Fan installation Step 4. Orient the fan over the fan slot in the fan assembly bracket so that the fan connector aligns with the connector on the system board. Chapter 6 Removing and replacing components...
  • Page 260 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 261 Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.
  • Page 262 • The dc supply source shall be located within the same premises as this equipment. • Switching or disconnecting devices shall not be in the earthed circuit conductor between the dc source and the point of connection of the earthing electrode conductor. Statement 31 Lenovo System x3550 M4 Installation and Service Guide...
  • Page 263 DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded power source. •...
  • Page 264 If the server is in a rack, at the back of the server, pull back the cable management arm to gain access to the rear of the server and the power supply. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 265 Step 4. Press and hold the release tab to the left. Grasp the handle and pull the power supply out of the server. Figure 168. Power supply removal If you are instructed to return the power supply, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
  • Page 266 Step 3. If you are installing a hot-swap power supply into an empty bay, remove the power-supply filler from the power-supply bay. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 267 Figure 169. Power supply installation Step 4. Grasp the handle on the rear of the power supply and slide the power supply forward into the power-supply bay until it clicks. Make sure that the power supply connects firmly into the power- supply connector.
  • Page 268 • Power supply 1 is the default/primary power supply. If power supply 1 fails, you must replace the power supply with the same wattage immediately. • You can order an optional power supply for redundancy. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 269 • These power supplies are designed for parallel operation. In the event of a power-supply failure, the redundant power supply continues to power the system. The server supports a maximum of two power supplies. Regulations • It is the customer's responsibility to supply the necessary power cable. To reduce the risk of electric shock or energy hazards: –...
  • Page 270 I/O modules does not turn off electrical current to the product. The product also might have more than one power cord. To remove all electrical current from the product, make sure that all power cords are disconnected from the power source. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 271 -48 volt dc power supply, and make the connections to and disconnections from the -48 volt dc power source. Lenovo service technicians are not certified or authorized to install or remove the -48 volt power cable. The customer is responsible for ensuring that only trained service personnel install or remove the -48 volt power cable.
  • Page 272 4 mm; for a screw type of terminal the diameter must be 5.0 mm. Step 9. Turn on the circuit breaker for the dc power source to which the new power supply is connected. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 273 Step 10. Make sure that the green power LEDs on the power supply are lit, indicating that the power supply is operating correctly. Step 11. If you are replacing a power supply with one of a different wattage in the server, apply the new power information label provided over the existing power information label on the server.
  • Page 274 Figure 176. Latch adjustment Lift the hard disk drive backplane up to remove it from the server. Figure 177. Backplane removal If you would like to remove the 2.5-inch drive backplane. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 275 Lift the hard disk drive backplane up to remove it from the server. Figure 178. Backplane removal Step 6. Disconnect all cables from the hard disk drive backplane. If you are instructed to return the hard disk drive backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
  • Page 276 Figure 179. Backplane installation Adjust the latch to the locked position. Figure 180. Latch adjustment If you would like to install the 2.5-inch drive backplane. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 277 Insert the hard disk drive backplane into the slots on the backplane bracket and push the hard disk drive backplane down until the backplane is fully seated. Figure 181. Backplane installation Step 5. Connect the signal, power and configuration cables to the system board. Route the signal cable from the drive backplane along the chassis and connect it to the SAS/SATA controller connectors.
  • Page 278 Adjust the latch to the unlocked position on 3.5-inch server models. Figure 182. Latch adjustment Lift the drive backplate up to disengage the backplate assembly from the backplane bracket and remove it from the server. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 279 Figure 183. Backplate assembly removal Step 7. Disconnect the power and signal cables from the system board. If you are instructed to return the hard disk drive backplate assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the simple-swap drive backplate assembly Use this information to replace the simple-swap drive backplate assembly.
  • Page 280 SATA power connector. See “Cabling backplane” on page 187 for more information. Step 5. Reinstall the hard disk drives and filler panels (see “Replacing simple-swap hard disk drives” on page 206). Lenovo System x3550 M4 Installation and Service Guide...
  • Page 281 Step 6. Install the cover (see “Replacing the cover” on page 195). Step 7. Slide the server into the rack. Step 8. Reconnect the power cords and any cables that you removed. Step 9. Turn on the peripheral devices and the server. Removing a USB embedded hypervisor flash device Use this information to remove a USB embedded hypervisor flash device.
  • Page 282: Removing The System Battery

    The following notes describe information that you must consider when replacing the battery. • Lenovo has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
  • Page 283 • To order replacement batteries, call 1-800-IBM-SERV within the United States, and 1-800-465-7999 or 1- 800-465-6666 within Canada. Outside the U.S. and Canada, contact your sales representative or reseller. Note: After you replace the battery, you must reconfigure the server and reset the system date and time. Statement 2 CAUTION: When replacing the lithium battery, use only Part Number 33F8354 or an equivalent type battery...
  • Page 284: Replacing The System Battery

    The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: • Throw or immerse into water Lenovo System x3550 M4 Installation and Service Guide...
  • Page 285 • Heat to more than 100°C (212°F) • Repair or disassemble Dispose of the battery as required by local ordinances or regulations. To install the replacement system battery, complete the following steps: Step 1. Follow any special handling and installation instructions that come with the replacement battery. Step 2.
  • Page 286: Removing The Bezel

    203 or “Removing simple-swap hard disk drives” on page 205). Step 5. Remove the screws from the bezel. Note: Use the T8 Torx screwdriver that comes with the new bezel to remove the bezel. Figure 192. T8 Torx screwdriver Lenovo System x3550 M4 Installation and Service Guide...
  • Page 287: Replacing The Bezel

    Figure 193. Bezel screws removal Step 6. Pull the top of the bezel out slightly; then, rotate it downward until the tabs on the bottom of the bezel disengages from the chassis and set it aside. Figure 194. Bezel removal Replacing the bezel Use this information to replace the bezel.
  • Page 288 Install the cover (see “Replacing the cover” on page 195). Step 8. Reconnect the power cords and any cables that you removed. Step 9. Slide the server into the rack. Step 10. Turn on the peripheral devices and the server. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 289 Removing the front USB connector assembly Use this information to remove the front USB connector assembly. To remove the front USB connector assembly, complete the following steps: Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page Step 2.
  • Page 290: Replacing The Front Usb Connector Assembly

    Figure 200. Front USB connector assembly removal Replacing the front USB connector assembly Use this information to replace the front USB connector assembly. To install the front USB connector assembly, complete the following steps: Lenovo System x3550 M4 Installation and Service Guide...
  • Page 291 Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables, if necessary. Step 3. Insert the tabs on the bottom of the front USB connector assembly into the holes on the chassis.
  • Page 292: Removing The Front Video Connector Assembly

    Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables, if necessary. Step 3. Disconnect the cables from the front video connector. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 293 Figure 204. Front USB and video cables connection Step 4. Remove the screws from the video connector assembly. Figure 205. Video connector assembly screws removal Step 5. Pull the front video connector assembly out slightly until it disengages from the chassis and set it aside.
  • Page 294: Replacing The Front Video Connector Assembly

    Figure 207. Front video connector assembly installation Step 4. Reinstall the video connector assembly screws. Figure 208. Video connector assembly screws installation Step 5. Reconnect the front video cable to the front video connector on the system board. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 295: Removing The Operator Information Panel Assembly

    Figure 209. Front USB and video cables connection Step 6. Install the cover (see “Replacing the cover” on page 195). Step 7. Reconnect the power cords and any cables that you removed. Step 8. Slide the server into the rack. Step 9.
  • Page 296: Replacing The Operator Information Panel Assembly

    Figure 211. Operator information panel installation Step 5. Inside the server, connect the cable to the rear of the operator information panel assembly.The following illustration shows the cable routing for the operator information panel. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 297: Removing And Replacing Tier 2 Crus

    Turn on the peripheral devices and the server. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 298 Microprocessor Installation Tools A and B are shown in the following illustration. Installation tool Installation tool Microprocessor Cover Microprocessor Microprocessor Installation Tool A Microprocessor Installation Tool B Figure 213. Microprocessor installation tools Lenovo System x3550 M4 Installation and Service Guide...
  • Page 299 To remove a microprocessor and heat sink, complete the following steps: Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page Step 2. Turn off the server and peripheral devices and disconnect all power cords. Step 3.
  • Page 300 The following illustration of the installation tool shows the location of the interlock latch and counterclockwise rotation of the handle before loading the microprocessor. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 301 Figure 217. Installation tool handle adjustment Align the installation tool with the screws, as shown in the following graphic, and lower the installation tool on the microprocessor. The installation tool rests flush on the socket only when it is aligned correctly. Installation tool Microprocessor Alignment...
  • Page 302 The following notes describe the type of microprocessor that the server supports and other information that you must consider when you install a microprocessor and heat sink. • Microprocessors are to be installed only by trained technicians. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 303 Note: Be sure to use the installation tool that comes with your microprocessor installation tool assembly. • The server supports up to two multi-core microprocessors. See http://www.lenovo.com/ serverproven/ for a list of supported microprocessors. • The first microprocessor must always be installed in microprocessor socket 1 on the system board.
  • Page 304 Remove the cover (see “Removing the cover” on page 194). Step 4. Remove the air baffle (see “Removing the air baffle” on page 196). Step 5. Rotate the heat sink retention module release lever to the open position. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 305 Figure 222. Heat-sink lever rotation Step 6. Open the microprocessor socket release levers and retainer: Figure 223. Microprocessor socket levers and retainer disengagement Identify which release lever is labeled as the first release lever to open and open it. Open the second release lever on the microprocessor socket. Open the microprocessor retainer.
  • Page 306 • If using Installation Tool B, twist the handle of the installation tool assembly counterclockwise until the microprocessor is inserted into the socket, and lift the installation tool out of the socket. The following illustration shows the tool handle in the open position. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 307 E5-x6xx E5-x6xx v2 Figure 226. Installation Tool B Figure 227. Installation tool handle adjustment Attention: • Do not press the microprocessor into the socket. • Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the microprocessor retainer. •...
  • Page 308 • Do not touch the thermal grease on the bottom of the heat sink after you remove the plastic cover. Touching the thermal grease will contaminate it. See “Thermal grease” on page 295 for more information. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 309 Figure 230. Thermal grease Remove the plastic protective cover from the bottom of the heat sink. Position the heat sink over the microprocessor. The heat sink is keyed to assist with proper alignment. Figure 231. Heat sink installation Align and place the heat sink on top of the microprocessor in the retention bracket, thermal material side down.
  • Page 310 Note: If the grease is properly applied, approximately half of the grease will remain in the syringe. Figure 233. Syringe Step 6. Install the heat sink onto the microprocessor. Removing the heat-sink retention module Use this information to remove the heat-sink retention module. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 311 To remove a heat-sink retention module, complete the following steps: Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables. Step 3.
  • Page 312: Removing The System Board

    Remove the air baffle (see “Removing the air baffle” on page 196). Step 7. Remove all PCI riser-card assemblies and adapters (see “Removing a PCI riser-card assembly” on page 223 and “Removing an adapter” on page 227). Lenovo System x3550 M4 Installation and Service Guide...
  • Page 313 Step 8. Remove the ServeRAID SAS/SATA controller (see “Removing a ServeRAID SAS/SATA controller” on page 231). Step 9. Remove the dual-port network adapter (see “Removing the dual-port network adapter” on page 238). Step 10. Remove the memory modules and set them aside on a static-protective surface for reinstallation (see “Removing a memory module”...
  • Page 314 Step 17. Grasp the system board handles and slide the system board toward the front of the server until it stops. Figure 238. System-board standoffs Note: Make sure that the system board disengage from all system-board standoffs. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 315: Replacing The System Board

    Step 18. Grasp the system board handles and lift up the system board and carefully remove it from the server, being careful not to damage any surrounding components. Figure 239. System board removal Step 19. Remove the socket covers from the microprocessor sockets on the new system board and place them on the microprocessor sockets of the old system board that you are removing.
  • Page 316 Figure 240. System board installation Note: Make sure that all the system board standoffs engage the system board correctly. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 317 Figure 241. System-board standoffs Step 3. Fasten the two thumbscrews (one is near PCI slot 2 and one is between fans 4 and 5). Figure 242. Thumbscrews engagement Step 4. Rotate the fan assembly bracket down toward the rear of the server. Chapter 6 Removing and replacing components...
  • Page 318 Step 20. Update the UUID (see “Updating the Universal Unique Identifier (UUID)” on page 109). Step 21. Update the DMI/SMBIOS (see “Updating the DMI/SMBIOS data” on page 111). Step 22. Reactivate any Features on Demand features. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 319: Appendix A. Integrated Management Module Ii (imm2) Error Messages

    The prefix of the message ID and the sequence number that is used by the CIM message registry. SNMP Trap ID The SNMP trap ID that is found in the SNMP alert management information base (MIB). © Copyright Lenovo 2012, 2016...
  • Page 320: Imm Events That Automatically Notify Support

    Automatically contact Service If this field is set to Yes, and you have enabled Electronic Service Agent (ESA), Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event.
  • Page 321 Table 28. Events that automatically notify Support (continued) Automatically Message String Notify Support Event ID 806f010c-2002ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) 806f010c-2003ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 3) 806f010c-2004ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 322 (Drive 6) 806f010d-0407ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 7) 806f011b-0701ffff The connector [PhysicalConnectorElementName] has encountered a configuration error. (Front USB) Lenovo System x3550 M4 Installation and Service Guide...
  • Page 323 Table 28. Events that automatically notify Support (continued) Automatically Message String Notify Support Event ID 806f0207-0301ffff [ProcessorElementName] has Failed with FRB1/BIST condition. (CPU 1) 806f0207-0302ffff [ProcessorElementName] has Failed with FRB1/BIST condition. (CPU 2) 806f0207-2584ffff [ProcessorElementName] has Failed with FRB1/BIST condition. (All CPUs) 806f020d-0400ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName].
  • Page 324 Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 20) 806f050c-2015ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 21) 806f050c-2016ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 22) Lenovo System x3550 M4 Installation and Service Guide...
  • Page 325: List Of Imm Events

    Table 28. Events that automatically notify Support (continued) Automatically Message String Notify Support Event ID 806f050c-2017ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 23) 806f050c-2018ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 24) 806f050c-2581ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 326 This message is for the use case where a user modifies the Ethernet Port data rate. May also be shown as 4000000300000000 or 0x4000000300000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0003 Lenovo System x3550 M4 Installation and Service Guide...
  • Page 327 User Response Information only; no action is required. • 40000004-00000000 : Ethernet Duplex setting modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where A user modifies the Ethernet Port duplex setting. May also be shown as 4000000400000000 or 0x4000000400000000 Severity Info Serviceable...
  • Page 328 This message is for the use case where user modifies the Hostname of a Management Controller. May also be shown as 4000000800000000 or 0x4000000800000000 Severity Info Serviceable Automatically notify support Alert Category System - IMM Network event SNMP Trap ID CIM Information Prefix: IMM ID: 0008 Lenovo System x3550 M4 Installation and Service Guide...
  • Page 329 User Response Information only; no action is required. • 40000009-00000000 : IP address of network interface modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where user modifies the IP address of a Management Controller. May also be shown as 4000000900000000 or 0x4000000900000000 Severity Info...
  • Page 330 This message is for the use case where a DHCP server fails to assign an IP address to a Management Controller. May also be shown as 4000000d00000000 or 0x4000000d00000000 Severity Warning Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Lenovo System x3550 M4 Installation and Service Guide...
  • Page 331 Prefix: IMM ID: 0013 User Response Complete the following steps until the problem is solved: 1. Make sure that the IMM network cable is connected. 2. Make sure that there is a DHCP server on the network that can assign an IP address to the IMM. •...
  • Page 332 This message is for the use case where a remote user has failed to establish a remote control session from a Web browser session. May also be shown as 4000001200000000 or 0x4000001200000000 Severity Lenovo System x3550 M4 Installation and Service Guide...
  • Page 333 Info Serviceable Automatically notify support Alert Category System - Remote Login SNMP Trap ID CIM Information Prefix: IMM ID: 0018 User Response Make sure that the correct login ID and password are being used. • 40000013-00000000 : Remote access attempt failed. Invalid userid or password received. Userid is [arg1] from TELNET client at IP address [arg2].
  • Page 334 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0022 User Response Information only; no action is required. • 40000017-00000000 : ENET[[arg1]] IP-Cfg:HstName=[arg2], IP@=[arg3] ,NetMsk=[arg4], GW@= [arg5] . Lenovo System x3550 M4 Installation and Service Guide...
  • Page 335 This message is for the use case where a Management Controller IP address and configuration has been assigned statically using user data. May also be shown as 4000001700000000 or 0x4000001700000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0023 User Response...
  • Page 336 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0027 User Response Information only; no action is required. • 4000001c-00000000 : Watchdog [arg1] Screen Capture Occurred . Lenovo System x3550 M4 Installation and Service Guide...
  • Page 337 This message is for the use case where an operating system error has occurred and the screen was captured. May also be shown as 4000001c00000000 or 0x4000001c00000000 Severity Info Serviceable Automatically notify support Alert Category System - other SNMP Trap ID CIM Information Prefix: IMM ID: 0028 User Response...
  • Page 338 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 339 • 40000020-00000000 : Management Controller [arg1] Reset was caused by restoring default values. This message is for the use case where a Management Controller has been reset due to a user restoring the configuration to default values. May also be shown as 4000002000000000 or 0x4000002000000000 Severity Info Serviceable...
  • Page 340 This message is for the use case where a user has not flashed the firmware component from the interface and IP address due to a failure. May also be shown as 4000002400000000 or 0x4000002400000000 Severity Info Serviceable Automatically notify support Lenovo System x3550 M4 Installation and Service Guide...
  • Page 341 Alert Category System - other SNMP Trap ID CIM Information Prefix: IMM ID: 0036 User Response Information only; no action is required. • 40000025-00000000 : The [arg1] on system [arg2] is 75% full. This message is for the use case where a Management Controller Event Log on a system is 75% full. May also be shown as 4000002500000000 or 0x4000002500000000 Severity Info...
  • Page 342 • 40000029-00000000 : Security: Userid: [arg1] had [arg2] login failures from an SSH client at IP address [arg3]. This message is for the use case where a user has failed to log in to a Management Controller from SSH. May also be shown as 4000002900000000 or 0x4000002900000000 Lenovo System x3550 M4 Installation and Service Guide...
  • Page 343 Severity Info Serviceable Automatically notify support Alert Category System - Remote Login SNMP Trap ID CIM Information Prefix: IMM ID: 0041 User Response Complete the following steps until the problem is solved: 1. Make sure that the correct login ID and password are being used. 2.
  • Page 344 SNMP Trap ID CIM Information Prefix: IMM ID: 0045 User Response Information only; no action is required. • 4000002e-00000000 : DDNS registration successful. The domain name is [arg1]. DDNS registation and values Lenovo System x3550 M4 Installation and Service Guide...
  • Page 345 May also be shown as 4000002e00000000 or 0x4000002e00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0046 User Response Information only; no action is required. • 4000002f-00000000 : IPv6 enabled by user [arg1] . IPv6 protocol is enabled by user May also be shown as 4000002f00000000 or 0x4000002f00000000 Severity...
  • Page 346 Information only; no action is required. • 40000033-00000000 : IPv6 stateless auto-configuration enabled by user [arg1]. IPv6 statless auto-assignment method is enabled by user May also be shown as 4000003300000000 or 0x4000003300000000 Lenovo System x3550 M4 Installation and Service Guide...
  • Page 347 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0051 User Response Information only; no action is required. • 40000034-00000000 : IPv6 static IP configuration disabled by user [arg1]. IPv6 static assignment method is disabled by user May also be shown as 4000003400000000 or 0x4000003400000000 Severity Info...
  • Page 348 User Response Information only; no action is required. • 40000038-00000000 : ENET[[arg1]] IPv6-Static:HstName=[arg2], IP@=[arg3] ,Pref=[arg4], GW@= [arg5] . IPv6 Static address is active May also be shown as 4000003800000000 or 0x4000003800000000 Severity Lenovo System x3550 M4 Installation and Service Guide...
  • Page 349 Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0056 User Response Information only; no action is required. • 40000039-00000000 : ENET[[arg1]] DHCPv6-HSTN=[arg2], DN=[arg3], IP@=[arg4], Pref=[arg5]. IPv6 DHCP-assigned address is active May also be shown as 4000003900000000 or 0x4000003900000000 Severity Info Serviceable...
  • Page 350 1. Reconfigure the watchdog timer to a higher value. 2. Make sure that the IMM Ethernet over USB interface is enabled. 3. Reinstall the RNDIS or cdc_ether device driver for the operating system. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 351 4. Disable the watchdog. 5. Check the integrity of the installed operating system. • 4000003d-00000000 : Telnet port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the telnet port number May also be shown as 4000003d00000000 or 0x4000003d00000000 Severity Info Serviceable...
  • Page 352 A user has modified the CIM HTTP port number May also be shown as 4000004100000000 or 0x4000004100000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0065 User Response Lenovo System x3550 M4 Installation and Service Guide...
  • Page 353 Information only; no action is required. • 40000042-00000000 : CIM/XML HTTPS port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the CIM HTTPS port number May also be shown as 4000004200000000 or 0x4000004200000000 Severity Info Serviceable Automatically notify support Alert Category...
  • Page 354 May also be shown as 4000004600000000 or 0x4000004600000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0070 User Response Information only; no action is required. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 355 • 40000047-00000000 : LED [arg1] state changed to [arg2] by [arg3]. A user has modified the state of an LED May also be shown as 4000004700000000 or 0x4000004700000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0071 User Response...
  • Page 356 A user changed the SNMP community string May also be shown as 4000004b00000000 or 0x4000004b00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0075 User Response Lenovo System x3550 M4 Installation and Service Guide...
  • Page 357 Information only; no action is required. • 4000004c-00000000 : LDAP Server configuration set by user [arg1]: SelectionMethod=[arg2], DomainName=[arg3], Server1=[arg4], Server2=[arg5], Server3=[arg6], Server4=[arg7]. A user changed the LDAP server configuration May also be shown as 4000004c00000000 or 0x4000004c00000000 Severity Info Serviceable Automatically notify support Alert Category none...
  • Page 358 • 40000050-00000000 : Server General Settings set by user [arg1]: Name=[arg2], Contact=[arg3], Location=[arg4], Room=[arg5], RackID=[arg6], Rack U-position=[arg7]. A user configured the Location setting May also be shown as 4000005000000000 or 0x4000005000000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID Lenovo System x3550 M4 Installation and Service Guide...
  • Page 359 CIM Information Prefix: IMM ID: 0080 User Response Information only; no action is required. • 40000051-00000000 : Server Power Off Delay set to [arg1] by user [arg2]. A user configured the Server Power Off Delay May also be shown as 4000005100000000 or 0x4000005100000000 Severity Info Serviceable...
  • Page 360 [arg4],NTPUpdateFrequency=[arg5]. A user configured the Date and Time synchronize settings May also be shown as 4000005500000000 or 0x4000005500000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Lenovo System x3550 M4 Installation and Service Guide...
  • Page 361 Prefix: IMM ID: 0085 User Response Information only; no action is required. • 40000056-00000000 : SMTP Server set by user [arg1] to [arg2]:[arg3]. A user configured the SMTP server May also be shown as 4000005600000000 or 0x4000005600000000 Severity Info Serviceable Automatically notify support Alert Category none...
  • Page 362 • 4000005a-00000000 : LAN over USB Port Forwarding set by user [arg1]: ExternalPort=[arg2], USB- LAN port=[arg3]. A user configured USB-LAN port forwarding May also be shown as 4000005a00000000 or 0x4000005a00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID Lenovo System x3550 M4 Installation and Service Guide...
  • Page 363 CIM Information Prefix: IMM ID: 0090 User Response Information only; no action is required. • 4000005b-00000000 : Secure Web services (HTTPS) [arg1] by user [arg2]. A user enables or disables Secure web services May also be shown as 4000005b00000000 or 0x4000005b00000000 Severity Info Serviceable...
  • Page 364 • 4000005f-00000000 : Server timeouts set by user [arg1]: EnableOSWatchdog=[arg2], OSWatchdogTimout=[arg3], EnableLoaderWatchdog=[arg4], LoaderTimeout=[arg5]. A user configures Server Timeouts May also be shown as 4000005f00000000 or 0x4000005f00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Lenovo System x3550 M4 Installation and Service Guide...
  • Page 365 Prefix: IMM ID: 0095 User Response Information only; no action is required. • 40000060-00000000 : License key for [arg1] added by user [arg2]. A user installs License Key May also be shown as 4000006000000000 or 0x4000006000000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID...
  • Page 366 Information only; no action is required. • 40000064-00000000 : User [arg1] created. A user account was created May also be shown as 4000006400000000 or 0x4000006400000000 Severity Info Serviceable Automatically notify support Alert Category none Lenovo System x3550 M4 Installation and Service Guide...
  • Page 367 SNMP Trap ID CIM Information Prefix: IMM ID: 0100 User Response Information only; no action is required. • 40000065-00000000 : User [arg1] removed. A user account was deleted May also be shown as 4000006500000000 or 0x4000006500000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID...
  • Page 368 • 40000069-00000000 : User [arg1] for SNMPv3 set: AuthenticationProtocol=[arg2], PrivacyProtocol= [arg3], AccessType=[arg4], HostforTraps=[arg5]. User account SNMPv3 settings changed May also be shown as 4000006900000000 or 0x4000006900000000 Severity Info Serviceable Automatically notify support Alert Category none Lenovo System x3550 M4 Installation and Service Guide...
  • Page 369 SNMP Trap ID CIM Information Prefix: IMM ID: 0105 User Response Information only; no action is required. • 4000006a-00000000 : SSH Client key added for user [arg1]. User locally defined an SSH Client key May also be shown as 4000006a00000000 or 0x4000006a00000000 Severity Info Serviceable...
  • Page 370 • 4000006e-00000000 : Alert Configuration Global Event Notification set by user [arg1]: RetryLimit= [arg2], RetryInterval=[arg3], EntryInterval=[arg4]. A user changes the Global Event Notification settings. May also be shown as 4000006e00000000 or 0x4000006e00000000 Severity Info Serviceable Automatically notify support Alert Category none Lenovo System x3550 M4 Installation and Service Guide...
  • Page 371 SNMP Trap ID CIM Information Prefix: IMM ID: 0110 User Response Information only; no action is required. • 4000006f-00000000 : Alert Recipient Number [arg1] updated: Name=[arg2], DeliveryMethod=[arg3], Address=[arg4], IncludeLog=[arg5], Enabled=[arg6], EnabledAlerts=[arg7], AllowedFilters=[arg8]. A user adds or updates an Alert Recipient May also be shown as 4000006f00000000 or 0x4000006f00000000 Severity Info...
  • Page 372 • 40000073-00000000 : The maximum power cap value changed from [arg1] watts to [arg2] watts. Maximum Power Cap value changed May also be shown as 4000007300000000 or 0x4000007300000000 Severity Info Serviceable Automatically notify support Alert Category Lenovo System x3550 M4 Installation and Service Guide...
  • Page 373 none SNMP Trap ID CIM Information Prefix: IMM ID: 0115 User Response Information only; no action is required. • 40000074-00000000 : The soft minimum power cap value changed from [arg1] watts to [arg2] watts. Soft Minimum Power Cap value changed May also be shown as 4000007400000000 or 0x4000007400000000 Severity Info...
  • Page 374 • 40000078-00000000 : Power capping was deactivated by user [arg1]. Power capping deactivated by user May also be shown as 4000007800000000 or 0x4000007800000000 Severity Info Serviceable Automatically notify support Alert Category none Lenovo System x3550 M4 Installation and Service Guide...
  • Page 375 SNMP Trap ID CIM Information Prefix: IMM ID: 0120 User Response Information only; no action is required. • 40000079-00000000 : Static Power Savings mode has been turned on by user [arg1]. Static Power Savings mode turned on by user May also be shown as 4000007900000000 or 0x4000007900000000 Severity Info Serviceable...
  • Page 376 • 4000007d-00000000 : Power cap and external throttling occurred. Power cap and external throttling occurred May also be shown as 4000007d00000000 or 0x4000007d00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID Lenovo System x3550 M4 Installation and Service Guide...
  • Page 377 CIM Information Prefix: IMM ID: 0125 User Response Information only; no action is required. • 4000007e-00000000 : External throttling occurred . External throttling occurred May also be shown as 4000007e00000000 or 0x4000007e00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information...
  • Page 378 Power exceeded cap recovered May also be shown as 4000008200000000 or 0x4000008200000000 Severity Info Serviceable Automatically notify support Alert Category Warning - Power SNMP Trap ID CIM Information Prefix: IMM ID: 0130 Lenovo System x3550 M4 Installation and Service Guide...
  • Page 379 User Response Information only; no action is required. • 40000083-00000000 : The new minimum power cap value has returned below the power cap value. Minimum Power Cap exceeds Power Cap recovered May also be shown as 4000008300000000 or 0x4000008300000000 Severity Info Serviceable Automatically notify support...
  • Page 380 • 40000087-00000000 : Manual Call Home by user [arg1]: [arg2]. Manual Call Home by user. May also be shown as 4000008700000000 or 0x4000008700000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0135 Lenovo System x3550 M4 Installation and Service Guide...
  • Page 381 User Response IBM Support will address the problem. • 40000088-00000000 : Management Controller [arg1]: Configuration restoration from a file by user [arg2] completed. This message is for the use case where a user restores a Management Controller configuration from a file and it completes.
  • Page 382 (CMOS Battery) This message is for the use case when an implementation has detected a Lower Non-critical sensor going low has asserted. May also be shown as 800100020701ffff or 0x800100020701ffff Lenovo System x3550 M4 Installation and Service Guide...
  • Page 383 Severity Warning Serviceable Automatically notify support Alert Category Warning - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0476 User Response Replace the system battery. • 80010202-0701ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted.
  • Page 384 (Fan 3A/3B Tach) This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted. May also be shown as 800102041d03ffff or 0x800102041d03ffff Severity Error Lenovo System x3550 M4 Installation and Service Guide...
  • Page 385 Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0480 User Response 1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board.
  • Page 386 This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. May also be shown as 800107010c01ffff or 0x800107010c01ffff Severity Warning Serviceable Automatically notify support Lenovo System x3550 M4 Installation and Service Guide...
  • Page 387 Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 User Response 1. Reduce the temperature. 2. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. •...
  • Page 388 This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. May also be shown as 800107011402ffff or 0x800107011402ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID Lenovo System x3550 M4 Installation and Service Guide...
  • Page 389 CIM Information Prefix: PLAT ID: 0490 User Response 1. Reduce the temperature. 2. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010701-1403ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted.
  • Page 390 May also be shown as 800107011406ffff or 0x800107011406ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 User Response 1. Reduce the temperature. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 391 2. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010701-2c01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted. (Mezz Card Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted.
  • Page 392 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 User Response 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 393 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010901-1002ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted. (PCI Riser 2 Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted.
  • Page 394 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 User Response 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 395 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010901-1404ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted. (DIMM CD VR Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted.
  • Page 396 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 User Response 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 397 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010901-2d01ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted. (PCH Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted.
  • Page 398 Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010b01-1002ffff : Numeric sensor [NumericSensorElementName] going high (upper non- recoverable) has asserted. (PCI Riser 2 Temp) Lenovo System x3550 M4 Installation and Service Guide...
  • Page 399 This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b011002ffff or 0x80010b011002ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0498 User Response...
  • Page 400 This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b011404ffff or 0x80010b011404ffff Severity Error Serviceable Automatically notify support Lenovo System x3550 M4 Installation and Service Guide...
  • Page 401 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0498 User Response Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010b01-1405ffff : Numeric sensor [NumericSensorElementName] going high (upper non- recoverable) has asserted.
  • Page 402 Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80030006-2101ffff : Sensor [SensorElementName] has deasserted. (Sig Verify Fail) Lenovo System x3550 M4 Installation and Service Guide...
  • Page 403 This message is for the use case when an implementation has detected a Sensor has deasserted. May also be shown as 800300062101ffff or 0x800300062101ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0509 User Response No action;...
  • Page 404 This message is for the use case when an implementation has detected a Sensor transitioned to non- critical from normal. May also be shown as 8007010f2201ffff or 0x8007010f2201ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Other SNMP Trap ID Lenovo System x3550 M4 Installation and Service Guide...
  • Page 405 CIM Information Prefix: PLAT ID: 0520 User Response 1. Check the IBM support site for service bulletins or firmware updates that apply to this GPT error. 2. Set the UEFI setting DISK GPT Recovery to Automatic. 3. Replace the corrupt disk. •...
  • Page 406 This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702010302ffff or 0x800702010302ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature Lenovo System x3550 M4 Installation and Service Guide...
  • Page 407 SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 408 (PS 1 Therm Fault) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702080a01ffff or 0x800702080a01ffff Severity Error Serviceable Lenovo System x3550 M4 Installation and Service Guide...
  • Page 409 Automatically notify support Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Make sure that there are no obstructions, such as bundled cables, to the airflow from the power- supply fan. 2. Use the IBM Power Configurator utility to ensure current system power consumption is under limitation.
  • Page 410 (TPM Lock) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702142201ffff or 0x800702142201ffff Severity Error Lenovo System x3550 M4 Installation and Service Guide...
  • Page 411 Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Update the server firmware (see Recovering the server firmware). 2. If the problem persists, (trained technician only) replace the system board (see Removing the system board and Installing the system board).
  • Page 412 2. Make sure that the installed microprocessors are compatible. 3. Make sure the microprocessor 2 expansion board is installed correctly (see Installing the microprocessor 2 expansion board). 4. (Trained technician only) Replace microprocessor 2. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 413 5. (Trained technician only) Replace microprocessor 2 expansion board. • 80070301-0301ffff : Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state. (CPU 1 OverTemp) This message is for the use case when an implementation has detected a Sensor transitioned to non- recoverable from less severe.
  • Page 414 This message is for the use case when an implementation has detected a Sensor transitioned to non- recoverable. May also be shown as 800706080a01ffff or 0x800706080a01ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0530 User Response Lenovo System x3550 M4 Installation and Service Guide...
  • Page 415 If the specified sensor is PS n 12V OC Fault, complete the following steps until the problem is solved: 1. Use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www-03.ibm.com/systems/ bladecenter/resources/powerconfig.html.
  • Page 416 This message is for the use case when an implementation has detected a Device was inserted. May also be shown as 8008010f2101ffff or 0x8008010f2101ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Lenovo System x3550 M4 Installation and Service Guide...
  • Page 417 Prefix: PLAT ID: 0536 User Response No action; information only. • 80080128-2101ffff : Device [LogicalDeviceElementName] has been added. (Low Security Jmp) This message is for the use case when an implementation has detected a Device was inserted. May also be shown as 800801282101ffff or 0x800801282101ffff Severity Info Serviceable...
  • Page 418 • 800b010a-1e82ffff : Redundancy Lost for [RedundancySetElementName] has asserted. (Fan Zone This message is for the use case when Redundancy Lost has asserted. May also be shown as 800b010a1e82ffff or 0x800b010a1e82ffff Severity Error Serviceable Lenovo System x3550 M4 Installation and Service Guide...
  • Page 419 Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0802 User Response 1. Make sure that the connectors on fan n are not damaged. 2. Make sure that the fan n connectors on the system board are not damaged. 3.
  • Page 420 (Power Resource) This message is for the use case when a Redundancy Set has transitioned to Non-redundant:Insufficient Resources. May also be shown as 800b05091301ffff or 0x800b05091301ffff Severity Error Serviceable Automatically notify support Lenovo System x3550 M4 Installation and Service Guide...
  • Page 421 Alert Category Critical - Redundant Power Supply SNMP Trap ID CIM Information Prefix: PLAT ID: 0810 User Response 1. Power load may be handled by remaining power supply. The system will attempt to throttle to avoid a power supply over-current condition. But a system shutdown may happen anyway if the power load is too great.
  • Page 422 • 806f0007-0301ffff : [ProcessorElementName] has Failed with IERR. (CPU 1) This message is for the use case when an implementation has detected a Processor Failed - IERR Condition. May also be shown as 806f00070301ffff or 0x806f00070301ffff Lenovo System x3550 M4 Installation and Service Guide...
  • Page 423 Severity Error Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0042 User Response 1. Make sure that the latest level of firmware and device drivers are installed for all adapters and standard devices, such as Ethernet, SCSI, and SAS.
  • Page 424 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0084 User Response No action; information only. • 806f0009-1301ffff : [PowerSupplyElementName] has been turned off. (Host Power) Lenovo System x3550 M4 Installation and Service Guide...
  • Page 425 This message is for the use case when an implementation has detected a Power Unit that has been Disabled. May also be shown as 806f00091301ffff or 0x806f00091301ffff Severity Info Serviceable Automatically notify support Alert Category System - Power Off SNMP Trap ID CIM Information Prefix: PLAT ID: 0106 User Response...
  • Page 426 No action; information only. • 806f000d-0404ffff : The Drive [StorageVolumeElementName] has been added. (Drive 4) This message is for the use case when an implementation has detected a Drive has been Added. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 427 May also be shown as 806f000d0404ffff or 0x806f000d0404ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000d-0405ffff : The Drive [StorageVolumeElementName] has been added. (Drive 5) This message is for the use case when an implementation has detected a Drive has been Added.
  • Page 428 1. Make sure the server meets the minimum configuration to start (see Power-supply LEDs). 2. Recover the server firmware from the backup page: a. Restart the server. b. At the prompt, press F3 to recover the firmware. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 429 3. Update the server firmware on the primary page. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. 4.
  • Page 430 This message is for the use case when an implementation has detected that System Firmware Error Unrecoverable Keyboard failure has occurred. May also be shown as 806f000f220107ff or 0x806f000f220107ff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Lenovo System x3550 M4 Installation and Service Guide...
  • Page 431 Prefix: PLAT ID: 0764 User Response This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Information Center for the appropriate user response.
  • Page 432 This message is for the use case when an implementation has detected a Post Error. May also be shown as 806f000f2201ffff or 0x806f000f2201ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Lenovo System x3550 M4 Installation and Service Guide...
  • Page 433 Prefix: PLAT ID: 0184 User Response This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Information Center for the appropriate user response.
  • Page 434 [ComputerSystemElementName]. (Mezz Card Error) This message is for the use case when an implementation has detected a Fault in a slot. May also be shown as 806f00212c01ffff or 0x806f00212c01ffff Severity Error Serviceable Automatically notify support Lenovo System x3550 M4 Installation and Service Guide...
  • Page 435 Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0330 User Response 1. Check the PCI LED. 2. Reseat the affected adapters and riser card. 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates.
  • Page 436 • 806f0107-0301ffff : An Over-Temperature Condition has been detected on [ProcessorElementName]. (CPU 1) This message is for the use case when an implementation has detected an Over-Temperature Condition Detected for Processor. May also be shown as 806f01070301ffff or 0x806f01070301ffff Lenovo System x3550 M4 Installation and Service Guide...
  • Page 437 Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0036 User Response 1. Make sure that the fans are operating. There are no obstructions to the airflow (front and rear of the server), the air baffles are in place and correctly installed, and the server cover is installed and completely closed.
  • Page 438 • 806f0109-1301ffff : [PowerSupplyElementName] has been Power Cycled. (Host Power) This message is for the use case when an implementation has detected a Power Unit that has been power cycled. May also be shown as 806f01091301ffff or 0x806f01091301ffff Severity Info Lenovo System x3550 M4 Installation and Service Guide...
  • Page 439 Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0108 User Response No action; information only. • 806f010c-2001ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2001ffff or 0x806f010c2001ffff Severity Error...
  • Page 440 Subsystem [MemoryElementName]. (DIMM 3) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2003ffff or 0x806f010c2003ffff Severity Error Serviceable Automatically notify support Lenovo System x3550 M4 Installation and Service Guide...
  • Page 441 Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Refer to TIP H212293 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  • Page 442 8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 443 9. (Trained Service technician only) Replace the affected microprocessor. • 806f010c-2006ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 6) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2006ffff or 0x806f010c2006ffff Severity Error Serviceable...
  • Page 444 Prefix: PLAT ID: 0138 User Response 1. Refer to TIP H212293 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 445 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 4. If the problem follows the DIMM, replace the failing DIMM. 5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector.
  • Page 446 Subsystem [MemoryElementName]. (DIMM 11) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c200bffff or 0x806f010c200bffff Severity Error Serviceable Automatically notify support Lenovo System x3550 M4 Installation and Service Guide...
  • Page 447 Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Refer to TIP H212293 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  • Page 448 8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 449 9. (Trained Service technician only) Replace the affected microprocessor. • 806f010c-200effff : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 14) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c200effff or 0x806f010c200effff Severity Error Serviceable...
  • Page 450 Prefix: PLAT ID: 0138 User Response 1. Refer to TIP H212293 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 451 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 4. If the problem follows the DIMM, replace the failing DIMM. 5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector.
  • Page 452 Subsystem [MemoryElementName]. (DIMM 19) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2013ffff or 0x806f010c2013ffff Severity Error Serviceable Automatically notify support Lenovo System x3550 M4 Installation and Service Guide...
  • Page 453 Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Refer to TIP H212293 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  • Page 454 8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 455 9. (Trained Service technician only) Replace the affected microprocessor. • 806f010c-2016ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 22) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2016ffff or 0x806f010c2016ffff Severity Error Serviceable...
  • Page 456 Prefix: PLAT ID: 0138 User Response 1. Refer to TIP H212293 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 457 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 4. If the problem follows the DIMM, replace the failing DIMM. 5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector.
  • Page 458 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane Lenovo System x3550 M4 Installation and Service Guide...
  • Page 459 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) •...
  • Page 460 This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0405ffff or 0x806f010d0405ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 Lenovo System x3550 M4 Installation and Service Guide...
  • Page 461 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3.
  • Page 462 This message is for the use case when an implementation has detected a Bus Timeout. May also be shown as 806f01130301ffff or 0x806f01130301ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID Lenovo System x3550 M4 Installation and Service Guide...
  • Page 463 CIM Information Prefix: PLAT ID: 0224 User Response 1. Reseat the microprocessor, and then restart the server. 2. Replace microprocessor n. (n = microprocessor number) • 806f0113-0302ffff : A bus timeout has occurred on system [ComputerSystemElementName]. (CPU 2 PECI) This message is for the use case when an implementation has detected a Bus Timeout. May also be shown as 806f01130302ffff or 0x806f01130302ffff Severity Error...
  • Page 464 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0392 User Response No action; information only. • 806f0125-1001ffff : [ManagedElementName] detected as absent. (PCI Riser 1) Lenovo System x3550 M4 Installation and Service Guide...
  • Page 465 This message is for the use case when an implementation has detected a Managed Element is Absent. May also be shown as 806f01251001ffff or 0x806f01251001ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0392 User Response No action;...
  • Page 466 This message is for the use case when an implementation has detected a Processor Failed - FRB1/BIST condition. May also be shown as 806f02070302ffff or 0x806f02070302ffff Severity Error Serviceable Automatically notify support Lenovo System x3550 M4 Installation and Service Guide...
  • Page 467 Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0044 User Response 1. Make sure that the latest levels of firmware and device drivers are installed for all adapters and standard devices, such as Ethernet, SCSI, and SAS. Important: Some cluster solutions require specific code levels or coordinated code updates.
  • Page 468 Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 469 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive backplane.
  • Page 470 This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0405ffff or 0x806f020d0405ffff Severity Warning Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID Lenovo System x3550 M4 Installation and Service Guide...
  • Page 471 CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a.
  • Page 472 This message is for the use case when an implementation has detected a Power Supply that has input that has been lost. May also be shown as 806f03080a01ffff or 0x806f03080a01ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID Lenovo System x3550 M4 Installation and Service Guide...
  • Page 473 CIM Information Prefix: PLAT ID: 0100 User Response 1. Reconnect the power cords. 2. Check power supply n LED. 3. See Power-supply LEDs for more information. (n = power supply number) • 806f0308-0a02ffff : [PowerSupplyElementName] has lost input. (Power Supply 2) This message is for the use case when an implementation has detected a Power Supply that has input that has been lost.
  • Page 474 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM. 4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 475 5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector.
  • Page 476 • 806f030c-2005ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2005ffff or 0x806f030c2005ffff Severity Error Serviceable Lenovo System x3550 M4 Installation and Service Guide...
  • Page 477 Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1.
  • Page 478 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM. 4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 479 5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector.
  • Page 480 • 806f030c-200affff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c200affff or 0x806f030c200affff Severity Error Serviceable Lenovo System x3550 M4 Installation and Service Guide...
  • Page 481 Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1.
  • Page 482 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM. 4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs. Lenovo System x3550 M4 Installation and Service Guide...
  • Page 483 5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector.