Automated Service Request (Call Home); Electronic Service Agent; Error Messages; Troubleshooting By Symptom - Lenovo System x3650 M5 Installation And Service Manual

Automated service request (call home)

Lenovo provides tools that can automatically collect and send data or call Lenovo Support when an error is
detected. These tools can help Lenovo Support speed up the process of diagnosing problems. The following
sections provide information about the call home tools.

Electronic Service Agent

Electronic Service Agent monitors, tracks, and captures system hardware errors and hardware and software
inventory information, and reports serviceable problems directly to Lenovo Support.
You can also choose to collect data manually. It uses minimal system resources, and can be downloaded
from the website. For more information and to download Electronic Service Agent, go to
01.ibm.com/support/esa/

Error messages

This section provides the list of error codes and messages for UEFI/POST, IMM2, and DSA that are
generated when a problem is detected.
See Appendix B "UEFI/POST diagnostic codes" on page 1055, Appendix A "Integrated management module
II (IMM2) error messages" on page 339, and Appendix C "DSA diagnostic test results" on page 1077 for
more information.

Troubleshooting by symptom

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
If you cannot find a solution to the problem in these tables, see Appendix C "DSA diagnostic test results" on
page 1077 for information about testing the server and "Running the DSA Preboot diagnostic programs" on
page 80 for additional information about running DSA Preboot program. For additional information to help
you solve problems, see "Start here" on page 67.
If you have just added new software or a new optional device and the server is not working, complete the
following steps before you use the troubleshooting tables:
Step 1. Check the system-error LED on the operator information panel; if it is lit, check the LCD system
information display panel (if available).
Step 2. Remove the software or device that you just added.
Step 3. Run Dynamic System Analysis (DSA) to determine whether the server is running correctly (for
information about using DSA, see Appendix C "DSA diagnostic test results" on page 1077).
Step 4. Reinstall the new software or new device.

CD/DVD drive problems

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
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