Page 1 System x3300 M4 Installation and Service Guide Machine Type: 7382...
Page 2 Lenovo Documentation CD. Seventh Edition (March 2018) © Copyright Lenovo 2015, 2018. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...
Page 3: Table Of Contents
Instructions for Business Partners..Connecting the cables ..How to send DSA data to Lenovo ..Updating the server configuration ..
Page 4 Advanced Settings Utility program..109 System x3300 M4 Type 7382 ..159 Using Lenovo XClarity Administrator ..110 Replaceable server components ..159 Updating Systems Director .
Page 6 System x3300 M4 Installation and Service Guide...
Page 7: Safety
Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2015, 2018...
Page 8: Safety Statements
Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Safety statements These statements provide the caution and danger information that is used in this documentation. Important: Each caution and danger statement in this documentation is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.
Page 9 Do not: • Throw or immerse into water • Heat to more than 100°C (212°F) • Repair or disassemble Dispose of the battery as required by local ordinances or regulations. Statement 3 CAUTION: © Copyright Lenovo 2015, 2018...
Page 10 When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. •...
Page 11 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 12 CAUTION: The following label indicates a hot surface nearby. © Copyright Lenovo 2015, 2018...
Page 12 Statement 26 CAUTION: Do not place any object on top of rack-mounted devices. Statement 27 CAUTION: Hazardous moving parts are nearby. Rack Safety Information, Statement 2 DANGER • Always lower the leveling pads on the rack cabinet. • Always install stabilizer brackets on the rack cabinet. •...
Page 13: Chapter 1. The Lenovo System X3300 M4 Type 7382 Server
, you can create a personalized support shop.lenovo.com/us/ en/systems/ http://www.lenovo.com/support page by identifying Lenovo products that are of interest to you. From this personalized page, you can subscribe to weekly e-mail notifications about new technical documents, search for information and downloads, and access various administrative services.
Page 14 You can scan the QR code using a QR code reader and scanner with a mobile device and get quick access to the Lenovo Service Information website. The Lenovo Service Information website provides additional information for parts installation and replacement videos, and error codes for server support.
Page 15: The Lenovo Documentation Cd
Figure 1. QR code You can download an Lenovo ServerGuide Setup and Installation CD to help you configure the hardware, install device drivers, and install the operating system. For a list of supported optional devices for the server, see http://www.lenovo.com/ serverproven/ See the Rack Installation Instructions document on the Lenovo System x Documentation CD for complete rack installation and removal instructions.
Page 16: Related Documentation
CD. It contains translated environmental notices. • Lenovo License Agreement for Machine Code This document is in PDF on the Lenovo Documentation CD. It provides translated versions of the Lenovo License Agreement for Machine Code for your product. • Licenses and Attributions Document This document is in PDF on the Lenovo Documentation CD.
Page 17: Notices And Statements In This Document
The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the Lenovo System x Documentation CD. Each statement is numbered for reference to the corresponding statement in your language in the Safety Information document.
Page 18 – Multi-Burner (Rambo) RAID controllers: Environment: Heat output: • ServeRAID C105 supports up to The Lenovo System X3300 compute Approximate heat output in British eight SATA ports node complies with ASHRAE class thermal units (Bts): – support for RAID level 0, 1 and A3 specifications.
Page 19 • Weight approximately: 29.7 kg Notes: – Minimum: 0.12 kVA (65.43 lb) when fully configured or 1. None support graphic card – Maximum: 0.9 kVA 20 kg (42 lb) minimum Chapter 1 The Lenovo System x3300 M4 Type 7382 server...
Page 20 1600 x 1200 at 75 Hz. Notes: • The Lenovo System x3300 M4's tower-to-rack kit is required for the High IOPS MLC Mono adapter. The High IOPS MLC Mono adapter is only supported in the rack mount system.
Page 21 Noise levels (the declared A-weighed sound power level of the computer): See Acoustical noise emissions. Test voltage and frequency: 230V / 50 Hz or 60 Hz Total harmonic distortion of the electricity supply system: Chapter 1 The Lenovo System x3300 M4 Type 7382 server...
Page 22: What Your Server Offers
Lenovo Systems running in their environment with their applications. For more information, including the required levels of Systems Director and Active Energy Manager, see the Systems Director documentation on the Systems Director DVD, or see the http://www-03.ibm.com/systems/software/director/...
Page 23 For information about both editions (DSA Preboot and Portable) of the Dynamic System Analysis (DSA) diagnostic programs, see “DSA editions” on page 129. • Lenovo next generation technology Lenovo next generation technology systems combine proven, innovative Lenovo designs to make your x86-processor-based server powerful, scalable, and reliable. For more information, see http:// www.ibm.com/servers/eserver/xseries/xarchitecture/enterprise/index.html...
Page 24 The server provides a QR code on the system service label, which is on the cover of the server, that you can scan using a QR code reader and scanner with a mobile device to get quick access to the Lenovo Service Information website.
Page 25 The server comes with the Service Advisor feature that can collect data about the system when a the system detects a fault and sends that data to Lenovo Service for problem determination. It also includes the call home feature that automatically calls Lenovo Service when a problem occurs. The Service Advisor feature is integrated into the Integrated Management Module II (IMM2).
Page 26: Reliability, Availability, And Serviceability
Reliability, availability, and serviceability Three important computer design features are reliability, availability, and serviceability (RAS). The RAS features help to ensure the integrity of the data that is stored in the server, the availability of the server when you need it, and the ease with which you can diagnose and correct problems. Your server has the following RAS features: •...
Page 27: Systems Director
Systems Director Systems Director is a platform-management foundation that streamlines the way you manage physical and virtual systems supports multiple operating systems and virtualization technologies in Lenovo and non- Lenovo x86 platforms. Through a single user interface, Systems Director provides consistent views for viewing managed systems, determining how these systems relate to one other, and identifying their statuses, helping to correlate technical resources with business needs.
Page 28: The Updatexpress System Pack Installer
Systems Management web page at , which presents an http://shop.lenovo.com/us/en/systems/solutions/ overview of Systems Management and Systems Director. The UpdateXpress System Pack Installer The UpdateXpress System Pack Installer detects supported and installed device drivers and firmware in the server and installs available updates.
Page 29: Operator Information Panel
– Flashing slowly (once per second): The server is turned off and is ready to be turned on. You can press the power-control button to turn on the server. – Lit: The server is turned on. Chapter 1 The Lenovo System x3300 M4 Type 7382 server...
Page 30: Rear View
Description Action System locator (blue) Use this LED to visually locate the server among other servers. You can use Lenovo Systems Director or IMM to light this LED remotely. An error has occurred and cannot be Check log (yellow) 1.
Page 31 • NMI button: Press this button to force a nonmaskable interrupt to the microprocessor. It allows you to blue screen the server and take a memory dump (use this button only when directed by the Lenovo service support). You might have to use a pen or the end of a straightened paper clip to press the button.
Page 32 The following illustrations show the LEDs on the rear of the server. • AC power LED: Each power supply has an ac power LED. When the ac power LED is lit, it indicates that sufficient power is being supplied to the power supply through the power cord. During normal operation, both the ac and dc power LEDs are lit.
Page 33 The following illustration shows the location of the power-supply LEDs (fixed power supplies) on the rear of the server. The following minimum configuration is required for the DC LED on the power supply to be lit: Chapter 1 The Lenovo System x3300 M4 Type 7382 server...
Page 34 • Power supply • Power cord Note: You must turn on the server for the DC LED on the power supply to be lit. The following minimum configuration is required for the server to start: • One microprocessor in microprocessor socket 1 •...
Page 35: System Pulse Leds
You can turn on the server by pressing the power-control button. The server can also be turned on in any of the following ways: Chapter 1 The Lenovo System x3300 M4 Type 7382 server...
Page 36 2. Ethernet 1 connector supports Wake on LAN feature. 3. When you turn on the server with external graphical adapters installed, the Lenovo logo displays on the screen after approximately 3 minutes. This is normal operation while the system loads.
Page 37 • The integrated management module II (IMM2) can turn off the server as an automatic response to a critical system failure. • The server turns off when the left-side cover is opened. Chapter 1 The Lenovo System x3300 M4 Type 7382 server...
Page 38 System x3300 M4 Installation and Service Guide...
Page 39: Chapter 2. Installing Optional Devices
2. Shut down and restart the server multiple times to ensure that the server is correctly configured and functions correctly with the newly installed devices. 3. Save the DSA log as a file and send it to Lenovo. For information about transferring data and logs, see “How to send DSA data” on page 794.
Page 40: How To Send Dsa Data To Lenovo
How to send DSA data to Lenovo You can send DSA data to Lenovo with standard upload, standard upload with the system serial number, secure upload, and secure upload with the system serial number. Before you send diagnostic data to Lenovo, read the terms of use at http://www.ibm.com/de/support/ ecurep/...
Page 41: System-Board Internal Connectors
System-board internal connectors The following illustration shows the internal connectors on the system board. Chapter 2 Installing optional devices...
Page 42: System-Board External Connectors
The following illustration shows the internal connectors on the microprocessor 2 expansion board. System-board external connectors The following illustration shows the external input/output connectors on the system board. System x3300 M4 Installation and Service Guide...
Page 43: System-Board Switches And Jumpers
System-board switches and jumpers This section describes the switches and jumpers on the system board. The following illustration shows the jumper locations. Note: If there is a clear protective sticker on the top of the switch blocks, you must remove and discard it to access the switches.
Page 44 Table 4. System board jumpers Jumper Jumper name Jumper setting number ME_UPDATE PCH ME firmware update • Pins 1 and 2: Normal mode (default) • Pins 2 and 3: Force update mode Clear CMOS CMOS clear jumper • Pins 1 and 2: Normal mode (default) •...
Page 45: System-Board Leds
Table 4. System board jumpers (continued) Jumper Jumper name Jumper setting number SW2-3 POWER_PERMISSION_N Force power permission (default off when F/W is ready) IMM_SPI_EN IMM_SPI_HALF_ROM_EN_N To allow override of the boot half (Default: jumper open) Notes: 1. If no jumper is present, the server responds as if the pins are set to 1 and 2. 2.
Page 46: Hard Disk Drive Backplane Connectors
The following illustration shows the light-emitting diodes (LEDs) on the microprocessor 2 expansion board. Hard Disk Drive Backplane Connectors The following illustrations show the connectors on the 2.5-inch and 3.5-inch hard disk drive backplanes and the backplane assembly. 1. Connectors on the hot-swap 3.5-inch hard disk drive backplane: System x3300 M4 Installation and Service Guide...
Page 47 2. Connectors on the simple-swap 3.5-inch hard disk drive backplane: 3. Connectors on the 2.5-inch hard disk drive backplane: 4. Connectors on the 2.5-inch hard disk drive backplane with the expander: Chapter 2 Installing optional devices...
Page 48: Installation Guidelines
• Make sure that the devices that you are installing are supported. For a list of supported optional devices for the server, see http://www.lenovo.com/ serverproven/ • When you install your new server, take the opportunity to download and apply the most recent firmware updates.
Page 49: System Reliability Guidelines
• When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. • For a list of supported optional devices for the server, see http://www.lenovo.com/ serverproven/ System reliability guidelines The system reliability guidelines to ensure proper system cooling.
Page 50: Working Inside The Server With The Power On
• You do not operate the server without the air baffles installed. Operating the server without the air baffles might cause the microprocessor to overheat. Notes: The air baffle comes with the microprocessor 2 expansion board option. • Microprocessor socket 2 always contains either a socket cover or a microprocessor and heat sink. •...
Page 51: Removing The Left-Side Cover
• Take additional care when handling devices during cold weather. Heating reduces indoor humidity and increases static electricity. Removing the left-side cover Use this information to remove the left-side cover. Important: Before you install optional hardware, make sure that the server is working correctly. Start the server, and make sure that the operating system starts, if an operating system is installed, or that a 19990305 error code is displayed, indicating that an operating system was not found but the server is otherwise working correctly.
Page 52: Removing The Air Baffle
To remove the bezel, complete the following steps: 1. Read the safety information that begins in “Safety” on page v and “Installation guidelines” on page 36. 2. Turn off the server (see “Turning off the server” on page 24) and all attached peripheral devices. Disconnect all power cords;...
Page 53: Removing The Fan Assembly
Removing the fan assembly Use this information to remove the fan assembly from the server. To remove the fan assembly, complete the following steps: Step 1. Read the safety information that begins in “Safety” on page v and “Installation guidelines” on page Step 2.
Page 54: Removing The Rear Fan
Removing the rear fan Use this information to remove the rear fan from the server. To remove the rear fan, complete the following steps: Step 1. Read the safety information that begins in “Safety” on page v and “Installation guidelines” on page Step 2.
Page 55: Installing A Simple-Swap Fan
Installing a simple-swap fan Use this information to install a simple-swap fan into the server. The server comes with one 92mm x 92mm x 38mm simple-swap fan (fan 2) in the fan assembly. The following instructions can be used to install any simple-swap fan in the server. Notes: 1.
Page 56 When more than 2 PCI-e adapters have been installed on the system, the fan (P/N: 00D2593) must also be populated. Or, c. When Lenovo 1.2TB/785GB/365GB High IOPS MLC Mono adapters have been installed on the system, the fan (P/N: 00D2593) must also be populated.
Page 57: Installing A Memory Module
4. Unlock and remove the left-side cover (see “Removing the left-side cover” on page 39). 5. Remove the air baffle (see “Removing the air baffle” on page 40) if necessary. 6. Touch the static-protective package that contains the simple-swap fan to any unpainted metal surface on the server;...
Page 58 • Confirm that the server supports the DIMM that you are installing, see http://www.lenovo.com/ serverproven/ • The server supports only industry-standard double-data-rate 3 (DDR3), 1066 MHz PC3-8500, 1333 MHz PC3-10600, or 1600 MHz PC3-12800, (single-rank, dual-rank, or quad-rank in specified models), registered or unbuffered, synchronous dynamic random-access memory (SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC).
Page 59 Notes: While installing 16 GB 1.5 Volt/ 32 GB 1.35 Volt, please refers to the table of fan configuration instruction. Table 6. Fan configuration instruction Fans Conditions 2 and Standard for all systems Rear 1. When the second microprocessor is populated, the fan is included in the second microprocessor kit, P/N: 00D2581 ~ 00D2589.
Page 60 • Independent mode: When you use the independent mode, install DIMMs as indicated in the following tables. – The following table lists the DIMM installation sequence for non-mirroring mode when one or two microprocessors is installed in the server: Table 9. DIMM population sequence (independent mode) Number of installed microprocessors DIMM connector population sequence...
Page 61 Table 11. DIMM population sequence (memory-mirroring mode) Number of installed microprocessors DIMM connector population sequence 3, 5 4, 6 3, 5 9, 11 4, 6 10, 12 • When you install or remove DIMMs, the server configuration information changes. When you restart the server, the system displays a message that indicates that the memory configuration has changed.
Page 62: Installing Drives
Step 2. Turn off the server (see “Turning off the server” on page 24) and all attached peripheral devices. Disconnect all power cords; then, disconnect all external cables as necessary to replace the device. Step 3. Carefully turn the server on its side so that it is lying flat, with the cover facing up. Attention: Do not allow the server to fall over.
Page 63 The following illustrations show the location of the drive bays in the 2.5-inch and 3.5-inch hard disk drive server models. • The server with eight 2.5-inch hard disk drives: • The server with sixteen 2.5-inch hard disk drives: • The server with four 3.5-inch hard disk drives: Chapter 2 Installing optional devices...
Page 64 The following notes describe the type of drives that the server supports and other information that you must consider when you install a drive. To confirm that the server supports the drive that you are installing, see http://www.lenovo.com/ serverproven/ • Locate the documentation that comes with the drive and follow those instructions in addition to the instructions in this chapter.
Page 65: Installing A 2.5-Inch Hot-Swap Hard Disk Drive
RAID configuration). • For a list of supported optional devices for the server, see http://www.lenovo.com/ serverproven/ • Inspect the drive and drive bay for signs of damage. • Make sure that the drive is correctly installed in the drive bay.
Page 66: Installing A 3.5-Inch Hot-Swap Hard Disk Drive
If the server is configured for RAID operation through an optional ServeRAID adapter, you might have to re-configure your disk arrays after you install hard disk drives. See the ServeRAID documentation on the Lenovo ServeRAIDSupport CD for additional information about RAID operation and complete instructions for using ServeRAID Manager 8.
Page 67 LED remains lit during the rebuild process. If the yellow LED remains lit, see Chapter 4 “Troubleshooting” on page 117 for more information. Note: You might have to reconfigure the disk arrays after you install hard disk drives. See the RAID documentation on the Lenovo website at for information about RAID http://www.lenovo.com/support adapters.
Page 68: Installing A 3.5-Inch Simple-Swap Hard Disk Drive
Installing a 3.5-inch simple-swap hard disk drive Use this information to install a 3.5-inch simple-swap hard disk drive into the server. Before installing a 3.5-inch simple-swap hard disk drive, read the following information: • Inspect the drive tray for signs of damage. •...
Page 69: Installing An Optical Cd/Dvd Drive
If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 85. Installing an optical CD/DVD drive Use this information to a install an optical CD/DVD drive into the server. To install an optional CD/DVD drive, complete the following steps: 1.
Page 70: Installing An Optional Tape Drive
3. Turn off the server (see “Turning off the server” on page 24) and all attached peripheral devices. Disconnect all power cords; then, disconnect all external cables from the server. 4. Unlock and remove the left-side cover (see “Removing the left-side cover” on page 39) 5.
Page 71: Installing A Pci-X Riser-Card Assembly
Note: You might find it easier to install the new drive from the front and then attach the cables. 9. Align the rails on the tape drive with the guides in the drive bay; then, slide the tape drive into the drive bay until the rails click into place.
Page 72 9. Press PCI-X riser-card assembly firmly into PCI slot 1 Attention: Incomplete insertion might cause damage to the system board or the adapter. 10. Make sure the latch on the rear side of the PCI-X riser-card assembly is secured to the rear of the server chassis.
Page 73: Installing An Adapter
• To confirm that the server supports the adapter that you are installing, see http://www.lenovo.com/ serverproven/ • Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this section.
Page 74 • The server provides two PCI riser slots on the system board. The riser cards provide up to three PCI Express Gen2 adapter slots. The following table lists the PCI-e slots on the riser-card and the system board, the microprocessor to which each slot is connected, and the supported adapters that you can install in each slot: Table 12.
Page 75 RAID support. For configuration information, see the documentation that comes with the adapter or the ServeRAID documentation at http://www.lenovo.com/support Attention: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
Page 76 To install an adapter, complete the following steps: 1. Read the safety information that begins in “Safety” on page v and “Installation guidelines” on page 36. 2. Turn off the server (see “Turning off the server” on page 24) and all attached peripheral devices. Disconnect all power cords;...
Page 77 Attention: • Incomplete insertion might cause damage to the system board or the adapter. • If you are installing or removing an adaptor into or from PCI slot 4, you have to press the release latch firstly as step 1 of the following illustration. Chapter 2 Installing optional devices...
Page 78 11. Close the adapter-retention bracket. 12. Perform any configuration tasks that are required for the adapter. To install an adapter on the PCI-X riser-card assembly, complete the following steps: 1. Read the safety information that begins in “Safety” on page v and “Installation guidelines” on page 36. 2.
Page 79: Installing An Optional Serveraid Adapter Memory Module
9. Remove the PCI slot filler, if installed. Keep the filler in a safe place for potential future use. 10. Press the adapter firmly into the expansion slot. Attention: Incomplete insertion might cause damage to the system board or the adapter. 11.
Page 80: Installing A Raid Adapter Remote Battery Or Flash Power Module In The Server
6. Locate the ServeRAID adapter which you will install the memory module. Remove the ServeRAID adapter if necessary. 7. Touch the static-protective package that contains the adapter to any unpainted metal surface on the server; then, remove the adapter from the package. 8.
Page 81 8. Route the remote battery cable as shown in the following illustration. Attention: Make sure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board. 9. Install the battery: a. Align the battery cable connector with the slot on the battery holder. Place the battery into the battery holder and make sure that the battery holder engages the battery securely.
Page 82: Installing The Microprocessor 2 Expansion Board
Note: The positioning of the remote battery depends on the type of the remote batteries that you install. b. Connect the other end of the battery cable to the battery cable connector on the battery. c. Lower and press down on the retention clip until it snaps in place to hold the battery firmly in place. If you have other devices to install or remove, do so now.
Page 83 1. Read the safety information that begins in “Safety” on page v and “Installation guidelines” on page 36. 2. Turn off the server (see “Turning off the server” on page 24) and all attached peripheral devices. Disconnect all power cords; then, disconnect all external cables from the server. 3.
Page 84 10. Make sure the microprocessor 2 expansion board release levers are in the open position. 11. Align the holes on the microprocessor 2 expansion board to the guide pins on the system board. Install the microprocessor 2 expansion board on the system board. System x3300 M4 Installation and Service Guide...
Page 85: Installing A Microprocessor And Heat Sink
12. Press the microprocessor 2 expansion board firmly and vertically to the system board. Notes: • Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when you work inside the server with the power on.
Page 86 To install an additional microprocessor and heat sink, complete the following steps: 1. Read the safety information that begins in “Safety” on page v and “Installation guidelines” on page 36. 2. Remove the socket cover from the microprocessor socket, if it is installed. 3.
Page 87 • Do not press the microprocessor into the socket. • Do not touch exposed pins of the microprocessor socket. The pins on the socket are fragile. Any damage to the pins may require replacing the system board. • Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the microprocessor retainer.
Page 88: Thermal Grease
6. If you installed the second microprocessor, install the two fans on Fan connector 3 of the system board respectively (see “Installing the fan assembly” on page 85). 7. Reinstall the memory module that you have removed (see “Installing a memory module” on page 45). 8.
Page 89: Installing A Fixed Power Supply
• To confirm that the server supports the power supply that you are installing, see http://www.lenovo.com/ serverproven/ • Before replacing a power supply with one of a different wattage, the user may use the Power Configurator utility to determine current system power consumption.
Page 90 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a with one of these parts, contact a service technician. To install a fixed power supply, complete the following steps: Note: You must install the fan assembly before removing or installing the power supply.
Page 91: Installing The Power Paddle Card
Step 7. Route the power cord through the handle and cable tie if any, so that it does not accidentally become unplugged. Step 8. Connect one end of the power cord for the new power supply into the connector on the back of the power supply;...
Page 92 Attention: Do not allow the server to fall over. Step 4. Unlock and remove the left-side cover (see “Removing the left-side cover” on page 39). Step 5. Remove the air baffle (see “Removing the air baffle” on page 40) Step 6. Remove the fan assembly (see “Removing the fan assembly”...
Page 93: Installing A Hot-Swap Power Supply
• To confirm that the server supports the power supply that you are installing, see http://www.lenovo.com/ serverproven/ • Before installing an additional power supply or replace a power supply with one of a different wattage, the user may use the Power Configurator utility to determine current system power consumption.
Page 94 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a with one of these parts, contact a service technician. To install a hot-swap power supply, complete the following steps: Note: You must install the fan assembly before removing or installing the power supply.
Page 95 • Do not mix power supplies with different wattage in the server. Step 5. Route the power cord through the handle and cable tie if any, so that it does not accidentally become unplugged. Step 6. Connect one end of the power cord for the new power supply into the connector on the back of the power supply;...
Page 96: Installing A Usb Embedded Hypervisor Flash Device
Installing a USB embedded hypervisor flash device Use this information to install a USB embedded hypervisor flash device. To install a hypervisor flash device, complete the following steps: Step 1. Read the safety information that begins in “Safety” on page v and “Installation guidelines” on page Step 2.
Page 97: Completing The Installation
Step 8. Return the retention latch to the locked position by pulling it away from the system board. If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 85. Completing the installation Use this information to complete the installation.
Page 98: Installing The Rear Fan
Step 5. Remove the air baffle (see “Removing the air baffle” on page 40) if necessary. Step 6. Touch the static-protective package that contains the fan to any unpainted metal surface on the server; then, remove the fan from the package. Step 7.
Page 99: Installing The Air Baffle
Attention: Do not allow the server to fall over. Step 4. Unlock and remove the left-side cover (see “Removing the left-side cover” on page 39). Step 5. Remove the air baffle (see “Removing the air baffle” on page 40). Step 6. Touch the static-protective package that contains the fan to any unpainted metal surface on the server;...
Page 100: Replacing The Left-Side Cover
Replacing the left-side cover Use this information to replace the left-side cover. To install the server cover, complete the following steps: Step 1. Read the safety information that begins in “Safety” on page v and “Installation guidelines” on page Step 2. Turn off the server (see “Turning off the server”...
Page 101 The following illustration shows the locations of the input and output connectors on the front of the server. The following illustration shows the locations of the input and output connectors on the rear of the server. You must turn off the server before you connect or disconnect cables. See the documentation that comes with any external devices for additional cabling instructions.
Page 102: Updating The Server Configuration
Updating the server configuration Use this information to update the server configuration. When you start the server for the first time after you add or remove a device, you might receive a message that the configuration has changed. The Setup utility starts automatically so that you can save the new configuration settings.
Page 103: Chapter 3. Configuration Information And Instructions
1. Go to http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-XPRESS 2. Click Publications to download the latest Lenovo UpdateXpress System Pack Installer (UXSPI) User's Guide. 3. Follow the procedure in the Updating a local machine from a local directory section.
Page 104: Configuring Uefi Compatible Devices
The firmware for the server is periodically updated and is available for download on the Lenovo website. To check for the latest level of firmware, such as the UEFI firmware, vital product data (VPD) code, device drivers, and integrated management module (IMM) firmware, go to http://www.ibm.com/support/ fixcentral...
Page 105 The UEFI Setup Utility program is part of the basic input/output system firmware. To change the startup- device sequence, set the date and time, and set passwords. For information about using this program, see “Using the Setup utility” on page 95. •...
Page 106: Using The Serverguide Setup And Installation Cd
When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported Lenovo server model. The setup program provides a list of tasks that are required to set up your server model. On a server with a ServeRAID adapter or SAS/SATA controller with RAID capabilities, you can run the SAS/SATA RAID configuration program to create logical drives.
Page 107: Using The Setup Utility
If you have already configured the server hardware and you are not using the ServerGuide program to install your operating system, you can download operating-system installation instructions for the server from http://www.lenovo.com/support Using the Setup utility Use these instructions to start the Setup utility.
Page 108 The following choices are on the Setup utility main menu for the UEFI. Depending on the version of the Lenovo System x Server Firmware (server firmware), some menu choices might differ slightly from these descriptions. • System Information Select this choice to view information about the server. When you make changes through other choices in the Setup utility, some of those changes are reflected in the system information;...
Page 109 – Platform Controlled Type Select this choice to determine how to balance between performance and power consumption. Choosing Maximum Performance will disable power management functions and allow the most aggressive use of turbo. Choosing Minimal Power will maximizes the use of power management features for least power consumption and disable turbo.
Page 110 Select this choice to enable or disable turbo mode. Enabling turbo mode can boost the overall microprocessor performance when all microprocessor cores are not fully utilized. A microprocessor core can run above its rated frequency for a short period of time when it is in turbo mode. –...
Page 111 Select this choice to view or enable the POST watchdog timer. – Commands on USB Interface Preference Select this choice to enable or disable the Ethernet over USB interface on IMM. – Network Configuration Select this choice to view the system management network interface port, the IMM MAC address, the current IMM IP address, and the host name;...
Page 112 The system-event log contains POST and system management interrupt (SMI) events and all events that are generated by the baseboard management controller that is embedded in the integrated management module (IMM). Important: If the system-error LED on the front of the server is lit but there are no other error indications, clear the system-event log.
Page 113: Using The Boot Manager Program
If you set a power-on password for a user and an administrator password for a system administrator, you can type either password to complete the system startup. A system administrator who types the administrator password has access to the full Setup utility menu; the system administrator can give the user authority to set, change, and delete the power-on password.
Page 114: Starting The Backup Server Firmware
The next time the server starts, it returns to the startup sequence that is set in the Setup utility. Starting the backup server firmware Use this information to start the backup server firmware. The system board contains a backup copy area for the server firmware. This is a secondary copy of the server firmware that you update only during the process of updating the server firmware.
Page 115: Using The Embedded Hypervisor
947.ibm.com/support/entry/portal/docdisplay?lndocid=migr-5086346 Using the embedded hypervisor The VMware ESXi embedded hypervisor software is available on the optional Lenovo USB flash device with embedded hypervisor. The USB flash device can be installed in the USB connector near PCI-e slot 1 on the system board.
Page 116 To start using the embedded hypervisor functions, you must add the USB flash device to the startup sequence in the Setup utility. To add the USB flash device to the startup sequence, complete the following steps: Step 1. Turn on the server. Note: Approximately 1 to 3 minutes after the server is connected to ac power, the power-control button becomes active.
Page 117: Using The Remote Presence And Blue-Screen Capture Features
For more information on Features on Demand (FoD), including instructions for automating the activation and installation of the activation key by using ToolsCenter or Lenovo Director, see the Lenovo Features on Demand User’s Guide at under the Help section.
Page 118: Enabling The Intel Gigabit Ethernet Utility Program
LED flashes slowly. Reactivate any Features on Demand features after replacing the system board. Instructions for automating the activation of features and installing activation keys is in the Lenovo Features on Demand User's Guide. To , log in, and click Help.
Page 119: Enabling Features On Demand Ethernet Software
(power cycle). For more information on Features on Demand (FoD), including instructions for automating the activation and installation of the activation key by using ToolsCenter or Lenovo Director, see the Lenovo System x Features on Demand User's Guide at under the Help section.
Page 120: Starting The Lsi Configuration Utility Program
ServeRAID-M5110, ServeRAID- MegaRAID BIOS Configuration Utility MegaRAID Storage Manager (MSM), M5120 adapters (press Ctrl+H to start), pre-boot CLI MegaCLI, and Lenovo Director (press Ctrl+P to start), ServerGuide, ServeRAID-C105 MegaRAID Storage Manager (MSM), MegaCLI Notes: 1. For more information about Problem Determination and Service Guide for ServeRAID M controllers, see http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-5085607...
Page 121: Advanced Settings Utility Program
For more information on Features on Demand (FoD), including instructions for automating the activation and installation of the activation key by using ToolsCenter or Systems Director, see the Lenovo Features on Demand User's Guide at https://fod.lenovo.com/lkms under the Help section.
Page 122: Using Lenovo Xclarity Administrator
To manage systems based on the network topology that is implemented in your environment, there are a number of different ways to connect manageable systems to the network and to set up the Lenovo XClarity Administrator. If you plan to use Lenovo XClarity Administrator to manage the server, you must check for the latest applicable Lenovo XClarity Administrator updates.
Page 123: Updating The Universal Unique Identifier (Uuid)
The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the Lenovo website. To download the ASU and update the UUID, complete the following steps.
Page 124 • Bootable media containing ASU (LAN or KCS, depending upon the bootable media) Note: Lenovo provides a method for building a bootable media. You can create a bootable media using the Bootable Media Creator (BoMC) application from the Tools Center website. In addition, the Windows and Linux based tool kits are also available to build a bootable media.
Page 125: Updating The Dmi/Smbios Data
See the Advanced Settings Utility Users Guide for more details. You can access the ASU Users Guide from the Lenovo website. Note: Changes are made periodically to the Lenovo website. The actual procedure might vary slightly from what is described in this document.
Page 126 Advanced Settings Utility (ASU) to update the DMI in the UEFI-based server. The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the Lenovo website. To download the ASU and update the DMI, complete the following steps.
Page 127 The KCS access method uses the IPMI/KCS interface. This method requires that the IPMI driver be installed. Some operating systems have the IPMI driver installed by default. ASU provides the corresponding mapping layer. You can download the ASU from the Lenovo website. To download the Advanced Settings Utility Users Guide, complete the following steps.
Page 128 • Bootable media: You can also build a bootable media using the applications available through the ToolsCenter website . From the ToolsCenter page, scroll https://support.lenovo.com/us/en/ documents/LNVO-CENTER down for the available tools 5. Restart the server. System x3300 M4 Installation and Service Guide...
Page 129: Chapter 4. Troubleshooting
The documentation that comes with your operating system and software also contains troubleshooting information. Diagnosing a problem Before you contact Lenovo or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server. Step 1.
Page 130 If any hardware or software component is not supported, uninstall it to determine whether it is causing the problem. You must remove nonsupported hardware before you contact Lenovo or an approved warranty service provider for support.
Page 131: Undocumented Problems
If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by Lenovo. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component failure, contact Lenovo or an approved warranty service provider for assistance.
Page 132: Checkout Procedure
To find service bulletins that are available for theLenovo System x3300 M4 server, go to http:// and search for Type 7382, and retain. www.lenovo.com/support Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server.
Page 133: Diagnostic Tools
Check the power supply LEDs (see “Power-supply LEDs” on page 123). Turn off the server and all external devices. Check all internal and external devices for compatibility at http://www.lenovo.com/ serverproven/ Check all cables and power cords. Set all display controls to the middle positions.
Page 134 IPMI event log), the integrated management module (IMM) chassis-event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to Lenovo service (when requested by service) or view the information as a text file or HTML file.
Page 135: Power-Supply Leds
– Network interfaces and settings – RAID controller configuration – Service processor (integrated management module) status and configuration – System configuration – Vital product data, firmware, and UEFI configuration DSA Preboot also provides diagnostics for the following system components (when they are installed): 1.
Page 136 The following illustration shows the location of the power-supply LEDs (fixed power supplies) on the rear of the server. The following minimum configuration is required for the DC LED on the power supply to be lit: • Power supply • Power cord Note: You must turn on the server for the DC LED on the power supply to be lit.
Page 137: Event Logs
Power-supply LEDs Error (!) Description Action Notes Normal operation No ac power to the This is a normal 1. Check the ac power to the server or a condition when no ac server. problem with the power is present. 2. Make sure that the power ac power source.
Page 138 limited in size. When it is full, new entries will not overwrite existing entries; therefore, you must periodically clear the system-event log through the Setup utility. When you are troubleshooting an error, you might have to save and then clear the system-event log to make the most recent events available for analysis.
Page 139 • Run DSA Portable to view the diagnostic event log (requires IPMI driver) or create an output file that you can send to Lenovo service and support (using ftp or local copy). • Use IPMItool to view the system-event log (requires IPMI driver).
Page 140: Post
Table 17. Methods for viewing event logs (continued) Condition Action The Integrated Management Module II (IMM2) is Use any of the following methods: connected to a network and AC power is applied - the • Use IPMItool over the network to the IMM external IP server state might be hung, not hung, or powered off.
Page 141: Dynamic System Analysis
Make sure that the server has the latest version of the DSA code. To obtain DSA code and the Dynamic System Analysis Installation and User's Guide, go to https://support.lenovo.com/us/ en/documents/LNVO-DSA DSA editions Two editions of Dynamic System Analysis are available.
Page 142: Running The Dsa Preboot Diagnostic Programs
If you are unable to restart the server or if you need comprehensive diagnostics, use DSA Preboot. The Lenovo System x3300 M4 server comes with DSA Preboot diagnostics code on the integrated USB flash memory. Utilities are available to reset and update the diagnostics code on the integrated USB flash device, if the diagnostic partition becomes damaged and does not start the DSA Preboot diagnostic programs.
Page 143: Call Home (Automated Service Request)
Call home (automated service request) Lenovo provides tools that can automatically collect and send data or call Lenovo Support when an error is detected. These tools can help Lenovo service speed up the process of diagnosing problems. The following sections provide information about the call home tools.
Page 144: Error Messages
Error messages This section provides the list of error codes and messages for UEFI/POST, IMM2, and DSA that are generated when a problem is detected. See Appendix B “UEFI/POST diagnostic codes” on page 637, Appendix A “Integrated management module II (IMM2) error messages” on page 289, and Appendix C “DSA diagnostic test results” on page 657 for more information.
Page 145: Cd/Dvd Drive Problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 146: Hypervisor Problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 147: Hard Disk Drive Problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 148 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 149 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 150: Intermittent Problems
Intermittent problems • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 151: Keyboard, Mouse, Or Pointing-Device Problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 152: Memory Problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 153: Microprocessor Problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 154 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 155 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 156: Optional-Device Problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 157: Power Problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 158 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 159 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 160 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 161 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 162: Serial-Device Problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 163: Software Problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 164: Universal Serial Bus (Usb) Port Problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 5 “Parts listing, Lenovo System x3300 M4 Type 7382” on page 159 to check if a component is a structural, or FRU part.
Page 165: Solving Ethernet Controller Problems
Table 18. Components associated with power rail error Pwr rail error in the IMM2 event log Components Pwr rail 1 error a. For the hot-swap power-supplie systems: Fan 3, optional PCI adapter at Slot 4, and other optional PCI adapters. b.
Page 166: Solving Undetermined Problems
• Any external devices. • Surge-suppressor device (on the server). • Printer, mouse, and non-Lenovo devices. • Each adapter. • Hard disk drives. • Memory modules. The minimum configuration requirement is 2 GB DIMM in slot 1 when one microprocessor is installed in the server.
Page 167 • Machine type and model • Microprocessor or hard disk drive upgrades • Failure symptom – Does the server fail the Dynamic System Analysis diagnostic tests? – What occurs? When? Where? – Does the failure occur on a single server or on multiple servers? –...
Page 168: Recovering The Server Firmware
The flash memory of the server consists of a primary bank and a backup bank. You must maintain a bootable Lenovo System x Server Firmware (server firmware) image in the backup bank. If the server firmware in the primary bank becomes corrupted, you can either manually boot the backup bank with the boot block jumper, or in the case of image corruption, this will occur automatically with the Automated Boot Recovery function.
Page 169 Step 6. Restart the server. The power-on self-test (POST) starts. Step 7. Boot the server to an operating system that is supported by the Lenovo Flash UEFI Update package that you downloaded. Step 8. Perform the firmware update by following the instructions that are in the firmware update package readme file.
Page 170: Automated Boot Recovery (Abr)
Out-of-band method: See the IMM2 documentation. For more information about UEFI-compliant firmware, go to http://www.lenovo.com/support Automated boot recovery (ABR) Use this information for Automated boot recovery (ABR). While the server is starting, if the integrated management module II detects problems with the server firmware in the primary bank, the server automatically switches to the backup firmware bank and gives you the opportunity to recover the firmware in the primary bank.
Page 171: Chapter 5. Parts Listing, Lenovo System X3300 M4 Type 7382
Tier 1 CRU at your request, you will be charged for the installation. • Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 172 The following table lists the part numbers for the server components. Table 19. Parts listing, Type 7382 CRU part number CRU part number Description (Tier 1) (Tier 2) Index Battery, RAID adapter 81Y4491 Operator information panel assembly 00D2826 DVD-ROM, half-high SATA DVD-ROM 43W8466 43W8467 DVD-RW drive, half-high SATA multi-burner...
Page 173 Hard disk drive, 3.5-inch hot-swap, Near-Line SATA, 1 TB, 81Y9791 7.2 K Hard disk drive, 3.5-inch hot-swap, Near-Line SAS, 6 TB, 00ML214 7.2 K 13, 14 Kit, Miscellaneous kit (EMC filler, HDD cage filler...etc.) 00D2806 Chapter 5 Parts listing, Lenovo System x3300 M4 Type 7382...
Page 174 Table 19. Parts listing, Type 7382 (continued) CRU part number CRU part number Description (Tier 1) (Tier 2) Index Backplane, 2.5-inch hot-swap hard disk drive CR2 46W9187 backplane Expander for 2.5-inch hot-swap hard disk drive backplane 90Y5875 Backplane, 2.5-inch hot-swap hard disk drive backplane 94Y7551 Backplane, 3.5-inch hot-swap hard disk drive backplane 49Y4462...
Page 175 Kit, tower to rack kit 68Y7213 Kit, 4U rack kit 68Y7226 Kit, 4U rack kit 00MV884 Kit, Thermal grease kit 41Y9292 Kit, Alcohol wipes 59P4739 00D9030 Cable, SATA cable Cable, SAS 680R cable 00D2814 Chapter 5 Parts listing, Lenovo System x3300 M4 Type 7382...
Page 176 Table 19. Parts listing, Type 7382 (continued) CRU part number CRU part number Description (Tier 1) (Tier 2) Index Cable, SAS 700 mm cable 00D2817 Cable, Backplane signal Y cable for 3.5-inch hot-swap 00D2816 hard disk drive Cable, Backplane signal Y cable for 2.5-inch hot-swap 00D2818 hard disk drive Cable, power SMBUS cable...
Page 177: Structural Parts
Part number TLA Mechanical Chassis 00AK887 Structural parts Structural parts are not covered by the Lenovo Statement of Limited Warranty. You can place an order on the structural parts from the Lenovo retail store. Table 20. Structural parts, Type 7382 Description...
Page 178: Power Cords
If you need help with your order, call the toll-free number that is listed on the retail parts page, or contact your local Lenovo representative for assistance. Power cords For your safety, a power cord with a grounded attachment plug is provided to use with this product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 179 Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People's Republic of), Korea (Republic of) 39M5199 Japan 39M5226 India 39M5240 Brazil Chapter 5 Parts listing, Lenovo System x3300 M4 Type 7382...
Page 180 System x3300 M4 Installation and Service Guide...
Page 181: Chapter 6. Removing And Replacing Components
Tier 1 CRU at your request, you will be charged for the installation. • Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 182: System Reliability Guidelines
• When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. • For a list of supported optional devices for the server, see http://www.lenovo.com/ serverproven/ System reliability guidelines The system reliability guidelines to ensure proper system cooling.
Page 183: Working Inside The Server With The Power On
• You have replaced a failed fan within 48 hours. • You have replaced a hot-swap drive within 2 minutes of removal. • You do not operate the server without the air baffles installed. Operating the server without the air baffles might cause the microprocessor to overheat.
Page 184: Returning A Device Or Component
• Remove the device from its package and install it directly into the server without setting down the device. If it is necessary to set down the device, put it back into its static-protective package. Do not place the device on the server cover or on a metal surface. •...
Page 185 The following illustrations show the hot-swap power cable routing. DVD/Tape power CPU2_DDR2 Microprocessor 1 cable (4 pins*2, Backplane power ATX power cable (P1) power cable (P4) power cable (P2) SATA power connector*2) cable (16 pins) DDR1 power cable (P3) Backplane power cable (16 pins) Power SMbus cable SMbus...
Page 186: Operator Information Panel Cable Connection
Operator Information Panel Cable Connection This section contains information about the operator information panel cable connection. The following illustration shows the internal cable routing and connectors from the operator information panel to the system board. System x3300 M4 Installation and Service Guide...
Page 187 Optical DVD and Tape Drive Cable Connection This section contains information on the optical DVD and tape drive cable connection You can install either USB or SATA tape drives in the server. The following illustration shows the internal cable routing and connectors for the USB tape drives. It also shows the internal power cable for the optical drives.
Page 188 Hard Disk Drive Cable Connection This section contains information on the hard disk drive cable connection. Review the following information before connecting power and signal cables to internal drives: 1. Connectors on the hot-swap 3.5-inch hard disk drive backplane: 2. Connectors on the simple-swap 3.5-inch hard disk drive backplate: 3.
Page 189 Note: If the server is configured for RAID operation using a ServeRAID adapter, you might have to re- configure your disk arrays after you install drives. See the ServeRAID adapter documentation for additional information about RAID operation and complete instructions for using the ServeRAID adapter. Review the following information before connecting cables to the backplanes: 1.
Page 190 2. For server models with eight 2.5-inch hot-swap hard disk drives with the redundant power supply and the serveRAID adapter: System x3300 M4 Installation and Service Guide...
Page 191 3. For server models with sixteen 2.5-inch hot-swap hard disk drives with the redundant power supply: 4. For server models with sixteen 2.5-inch hot-swap hard disk drives with the redundant power supply and the serveRAID adapter: Chapter 6 Removing and replacing components...
Page 192 5. For server models with four 3.5-inch hot-swap hard disk drives with the fixed power supply: System x3300 M4 Installation and Service Guide...
Page 193 6. For server models with four 3.5-inch hot-swap hard disk drives with the fixed power supply and the serveRAID adapter: 7. For server models with eight 3.5-inch hot-swap hard disk drives with the fixed power supply: Note: It is necessary to use one 2*8 pins to 2*7 pins power cable for these server models come with a fixed power supply.
Page 194 8. For server models with eight 3.5-inch hot-swap hard disk drives with the fixed power supply and the serveRAID adapter: Note: It is necessary to use one 2*8 pins to 2*7 pins power cable for these server models come with a fixed power supply.
Page 195 9. For server models with four 3.5-inch hot-swap hard disk drives with the redundant power supply: Note: It is necessary to use one 2*8 pins to 2*7 pins power cable for these server models come with a redundant power supply. 10.
Page 196 11. For server models with eight 3.5-inch hot-swap hard disk drives with the redundant power supply: Note: It is necessary to use two 2*8 pins to 2*7 pins power cables for these server models come with a redundant power supply. System x3300 M4 Installation and Service Guide...
Page 197 12. For server models with eight 3.5-inch hot-swap hard disk drives with the redundant power supply and the ServeRAID adapter: Note: It is necessary to use two 2*8 pins to 2*7 pins power cables for these server models come with a redundant power supply.
Page 198 14. For server models with four 3.5-inch simple-swap hard disk drives with the fixed power supply and the serveRAID adapter: Note: It is necessary to use one 2*7 pins to 2*8 pins power cables for these server models come with the fixed power supply.
Page 199 15. For server models with eight 3.5-inch simple-swap hard disk drives with the fixed power supply: Note: It is necessary to use one 2*7 pins to 2*8 pins power cable for these server models come with a fixed power supply. Chapter 6 Removing and replacing components...
Page 200 16. For server models with eight 3.5-inch simple-swap hard disk drive with the fixed power supply and the ServeRAID adaptery: Note: It is necessary to use one 2*7 pins to 2*8 pins power cable for these server models come with a fixed power supply.
Page 201 18. For server models with four 3.5-inch simple-swap hard disk drives with the redundant power supply with the serveRAID adapter: 19. For server models with eight 3.5-inch simple-swap hard disk drives with the redundant power supply: Chapter 6 Removing and replacing components...
Page 202 20. For server models with eight 3.5-inch simple-swap hard disk drives with the redundant power supply with the serveRAID adapter: System x3300 M4 Installation and Service Guide...
Page 203: Removing And Replacing Server Components
Removing and replacing structural parts This section provides information for removing and replacing structural parts in the server. Replacement of structural parts is your responsibility. If Lenovo installs a structural part at your request, you will be charged for the installation.
Page 204: Replacing The Bezel
Step 3. Pull the bezel out slightly until the tabs on the right-side of the bezel disengages from the chassis and set it aside. Step 4. If you are instructed to return the front bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 205 Step 7. Turn on the peripheral devices and the server. Removing the left-side cover Use this information to remove the left-side cover. Important: Before you install optional hardware, make sure that the server is working correctly. Start the server, and make sure that the operating system starts, if an operating system is installed, or that a 19990305 error code is displayed, indicating that an operating system was not found but the server is otherwise working correctly.
Page 206: Replacing The Stabilizing Feet
Replacing the left-side cover Use this information to replace the left-side cover. To install the server cover, complete the following steps: Step 1. Read the safety information that begins in “Safety” on page v and “Installation guidelines” on page 169. Step 2.
Page 207 Attention: Do not allow the server to fall over. Step 4. Carefully position the server on a flat surface, with the feet hanging over the edge of the flat surface to ease removal. Step 5. Press in on the clips that hold the feet in place; then, remove the feet away from the server. In some cases, you might need a screwdriver to press in on the clips.
Page 208 Replacing the air baffle Use this information to replace the air baffle. Note: When you install the second microprocessor, you must also install fan 2 and the air baffle that come with the second microprocessor upgrade kit. To replace the air baffle, complete the following steps: Step 1.
Page 209 If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 85. Removing a RAID adapter remote battery holder Use this information to remove a RAID adapter remote battery holder. When you install any RAID adapter that comes with batteries, it is sometimes necessary to install the batteries in another location in the server to prevent the batteries from overheating.
Page 210 7. Pull the blue touch point slightly to release the battery holder out of the guide pin. 8. If you are instructed to return the RAID adapter battery holder, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing a RAID adapter remote battery holder Use this information to replace a RAID adapter remote battery holder.
Page 211: Removing And Replacing Tier 1 Crus
85. Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If Lenovo installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.
Page 212 • The server with eight 2.5-inch hard disk drives: • The server with sixteen 2.5-inch hard disk drives: • The server with four 3.5-inch hard disk drives: System x3300 M4 Installation and Service Guide...
Page 213 The following notes describe the type of drives that the server supports and other information that you must consider when you install a drive. To confirm that the server supports the drive that you are installing, see http://www.lenovo.com/ serverproven/ • Locate the documentation that comes with the drive and follow those instructions in addition to the instructions in this chapter.
Page 214 RAID configuration). • For a list of supported optional devices for the server, see http://www.lenovo.com/ serverproven/ • Inspect the drive and drive bay for signs of damage. • Make sure that the drive is correctly installed in the drive bay.
Page 215 RAID configuration). • For a list of supported optional devices for the server, see http://www.lenovo.com/ serverproven/ • Inspect the drive and drive bay for signs of damage. • Make sure that the drive is correctly installed in the drive bay.
Page 216 If the server is configured for RAID operation through an optional ServeRAID adapter, you might have to re-configure your disk arrays after you install hard disk drives. See the ServeRAID documentation on the Lenovo ServeRAIDSupport CD for additional information about RAID operation and complete instructions for using ServeRAID Manager.
Page 217 If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 85. Removing a 3.5-inch hot-swap hard disk drive Use this information to remove a 3.5-inch hot-swap hard disk drive. Before removing a 3.5-inch hot-swap hard disk drive, read the following information: •...
Page 218 LED remains lit during the rebuild process. If the yellow LED remains lit, seeChapter 4 “Troubleshooting” on page 117 for more information. Note: You might have to reconfigure the disk arrays after you install hard disk drives. See the RAID documentation on the Lenovo website at http://www.lenovo.com/support for information about RAID adapters.
Page 219 LED remains lit during the rebuild process. If the yellow LED remains lit, seeChapter 4 “Troubleshooting” on page 117 for more information. Note: You might have to re-configure the disk arrays after you install hard disk drives. See the RAID documentation on the Lenovo website at for information about RAID http://www.lenovo.com/support adapters.
Page 220 always use an electrostatic-discharge wrist strap or other grounding system when you work inside the server with the power on. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables. 3. Unlock the left-side cover. Note: You must unlock the left-side cover to open or remove the bezel.
Page 221 always use an electrostatic-discharge wrist strap or other grounding system when you work inside the server with the power on. 2. Unlock the left-side cover. Note: You must unlock the left-side cover to open or remove the bezel. When you lock the left-side cover, it locks both the cover and the bezel.
Page 222 • You have removed the blue optical drive rails from the side of the old drive and have them available for installation on the new drive. Note: If you are installing a drive that contains a laser, observe the following safety precautions. Statement 3 CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are...
Page 223 10. Take the drive rail away from the DVD drive and place it to the right place for the future use. If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 85.
Page 224 DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Class 1 Laser Product Laser Klasse 1 Laser Klass 1...
Page 225 12. Connect power and signal cables to the drive and the connectors on the system board (see “Internal Cable Routing and Connectors” on page 172). If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 85.
Page 226 9. Install the EMC shields to the tape drive bay. If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 85. Replacing an optional tape drive Use this information to replace an optional tape drive. To replace an optional full-height tape drive, complete the following steps: 1.
Page 227 Remove the 2.5-inch hot-swap SAS/SATA hard disk drive backplane (see “Replacing a 2.5-inch disk drive backplane” on page 243). You can install an Lenovo System x3300 M4 Hot-swap SAS/SATA 8 Pac HDD option in the server. See http:// for a list of supported optional devices. To order a SAS/SATA 8 Pac HDD www.lenovo.com/ serverproven/...
Page 228 4. Remove the left-side cover (see “Removing the left-side cover” on page 193. 5. Remove the fillers if necessary. 6. Install the 2.5-inch hard disk drive cage if necessary. Note: If you are upgrading the hard disk drive bays from 16 to 24 and the 2.5-inch hard disk drive cage is already installed.
Page 229: Removing An Adapter
12. Reinstall the bezel (see “Removing the bezel” on page 191). 13. Reinstall the left-side cover (see “Removing the left-side cover” on page 193). 14. Reconnect the power cords and any cables that you removed. 15. Turn on the peripheral devices and the server. Removing an adapter Use this information to remove an adapter.
Page 230 Step 9. Pull the adapter out of the adapter connector; then, lift the adapter out of the server. System x3300 M4 Installation and Service Guide...
Page 231: Replacing An Adapter
• To confirm that the server supports the adapter that you are installing, see http://www.lenovo.com/ serverproven/ • Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this section.
Page 232 • Any high-definition video-out connector or stereo connector on any add-on video adapter is not supported. • The server uses a rotational interrupt technique to configure PCI adapters so that you can install PCI adapters that do not support sharing of PCI interrupts. •...
Page 233 RAID support. For configuration information, see the documentation that comes with the adapter or the ServeRAID documentation at http://www.lenovo.com/support Attention: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
Page 234 6. Remove the fan assembly (see “Removing the fan assembly” on page 267). 7. Remove the existing adaptor (see “Removing an adapter” on page 217). 8. See the documentation that comes with the adapter for any cabling instructions and information about jumper or switch settings.
Page 235 Attention: • Incomplete insertion might cause damage to the system board or the adapter. • If you are installing or removing an adaptor into or from PCI slot 4, you have to press the release latch firstly as step 1 of the following illustration. Chapter 6 Removing and replacing components...
Page 236 14. Close the adapter-retention bracket. 15. Perform any configuration tasks that are required for the adapter. If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 85. To replace an adapter on the PCI-X riser-card assembly, complete the following steps: Note: If your adapter was previously configured, back up or record its configuration information, if possible, before replacing the adapter.
Page 237 10. Locate PCI slot 1 which you will install the adapter into. 11. Rotate the adapter-retention brackets on the PCI-X bracket to the open position. Note: Remove the expansion-slot cover if it is installed on the PCI-X bracket and save it for future use. 12.
Page 238 Attention: Do not allow the server to fall over. 5. Unlock and remove the left-side cover (see “Removing the left-side cover” on page 193). 6. See the documentation that comes with the adapter for any cabling instructions and information about jumper or switch settings.
Page 239 7. Remove the existing RAID adaptor remote battery (see “Removing a RAID adapter remote battery or flash power module from the server” on page 225). 8. See the documentation that comes with the adapter for any cabling instructions and information about jumper or switch settings.
Page 240: Removing An Optional Serveraid Adapter Memory Module
Note: The positioning of the remote battery depends on the type of the remote batteries that you install. b. Connect the other end of the battery cable to the battery cable connector on the battery. c. Lower and press down on the retention clip until it snaps in place to hold the battery firmly in place. If you have other devices to install or remove, do so now.
Page 241: Replacing An Optional Serveraid Adapter Memory Module
If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 85. If you are instructed to return the ServeRAID adapter memory module, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Note: When the ServeRAID adapter is removed, software RAID will not be supported.
Page 242 11. Reinstall the ServeRAID adapter (see “Installing an adapter” on page 61). 12. Close and lock the left-side cover (see “Replacing the left-side cover” on page 194). 13. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.
Page 243 8. Pull the PCI-X riser-card assembly out of PCI slot 1 and save it for future use. 9. If you are instructed to return the PCI-X riser-card assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing a PCI-X riser-card assembly Use this information to replace a PCI-X riser-card assembly.
Page 244 9. Press the latch of the expansion-slot cover kit from the rear side of the server (see step 1 in the following illustration). 10. Remove the expansion-slot cover kit located in PCI slot 1 and save it for future use. (see step 2 in the following illustration).
Page 245: Removing The System Battery
The following notes describe information that you must consider when replacing the battery: • Lenovo has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
Page 246 CAUTION: When replacing the lithium battery, use only Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 247: Replacing The System Battery
Any damage to the socket may require replacing the system board. Step 7. Dispose of the battery as required by local ordinances or regulations. See the Lenovo Environmental Notices and User's Guide on the Lenovo Documentation CD for more information. Replacing the system battery Use this information to replace the system battery.
Page 248 • Throw or immerse into water • Heat to more than 100°C (212°F) • Repair or disassemble Dispose of the battery as required by local ordinances or regulations. To replace the system-board battery, complete the following steps: Step 1. Read the safety information that begins in “Safety” on page v and “Installation guidelines” on page 169.
Page 249 3. Re-configure the server. See “Starting the Setup utility” on page 95. Step 13. Dispose of the battery as required by local ordinances or regulations. See the Lenovo Environmental Notices and User's Guide on the Lenovo Documentation CD for more information.
Page 250 Step 2. Turn off the server (see “Turning off the server” on page 24) and all attached peripheral devices. Disconnect all power cords; then, disconnect all external cables as necessary to replace the device. Step 3. Disconnect all external cables and power cords. Step 4.
Page 251 Replacing the front USB connector and operator information panel assembly Use this information to replace the front USB connector and operator information panel assembly. To replace the front USB connector and operator information panel assembly, complete the following steps: Step 1. Read the safety information that begins in “Safety”...
Page 252 Step 11. Connect the USB cable to the front USB connector on the system board. Route the USB cable as shown in the following illustration. Step 12. Secure the cable with any cable clips in the server. If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 85.
Page 253 Removing a 2.5-inch disk drive backplane Use this information to remove a 2.5-inch disk drive backplane. To remove the 2.5-inch disk drive backplane, complete the following steps: Step 1. Read the safety information that begins in “Safety” on page v and “Installation guidelines” on page 169.
Page 254 Step 12. For removing the remained backplane, repeat step 10 and 11. Step 13. If you are instructed to return the drive backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x3300 M4 Installation and Service Guide...
Page 255 Replacing a 2.5-inch disk drive backplane Use this information to replace a 2.5-inch disk drive backplane. To replace the 2.5-inch disk drive backplane, complete the following steps: Step 1. Read the safety information that begins in “Safety” on page v and “Installation guidelines” on page 169.
Page 256 System x3300 M4 Installation and Service Guide...
Page 257 Step 13. Connect the power, signal, and configuration cables to the 2.5-inch hard disk drive backplane (see “Hard Disk Drive Backplane Connectors” on page 34 and “Internal Cable Routing and Connectors” on page 172). Step 14. For installing additional backplane, repeat steps 10 to 12 above. Step 15.
Page 258 Removing a 3.5-inch disk drive backplane Use this information to remove a 3.5-inch disk drive backplane. To remove the 3.5-inch disk drive backplane, complete the following steps: Step 1. Read the safety information that begins in “Safety” on page v and “Installation guidelines” on page 169.
Page 259 Step 12. For removing the remained backplane, repeat step 10 and 11. Step 13. If you are instructed to return the drive backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Chapter 6 Removing and replacing components...
Page 260 Replacing a 3.5-inch disk drive backplane Use this information to replace a 3.5-inch disk drive backplane. To replace the 3.5-inch disk drive backplane, complete the following steps: Step 1. Read the safety information that begins in “Safety” on page v and “Installation guidelines” on page 169.
Page 261 Step 5. Carefully turn the server on its side so that it is lying flat, with the cover facing up. Attention: Do not allow the server to fall over. Step 6. Remove the left-side cover (see “Removing the left-side cover” on page 193). Step 7.
Page 262 Step 13. Connect the power, signal, and configuration cables to the 3.5-inch hard disk drive backplane (see “Hard Disk Drive Backplane Connectors” on page 34 and “Internal Cable Routing and Connectors” on page 172). Step 14. For installing additional backplane, repeat steps 10 to 12 above. Step 15.
Page 263 Removing a fixed power supply Use this information to remove a fixed power supply. When you remove or install a fixed power supply, observe the following precautions. Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached.
Page 264 • To confirm that the server supports the power supply that you are installing, see http://www.lenovo.com/ serverproven/ • Before replacing a power supply with one of a different wattage, the user may use the Power Configurator utility to determine current system power consumption.
Page 265 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a with one of these parts, contact a service technician. To replace a fixed power supply, complete the following steps: Note: You must install the fan assembly before removing or installing the power supply.
Page 266 Step 9. Route the power cord through the handle and cable tie if any, so that it does not accidentally become unplugged. Step 10. Connect one end of the power cord for the new power supply into the connector on the back of the power supply;...
Page 267 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 268 • To confirm that the server supports the power supply that you are installing, see http://www.lenovo.com/ serverproven/ • Before installing an additional power supply or replace a power supply with one of a different wattage, the user may use the Power Configurator utility to determine current system power consumption.
Page 269 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 270 Attention: Do not allow the server to fall over. Step 5. Remove the left-side cover (see “Removing the left-side cover” on page 193). Step 6. Remove the existing hot-swap power supply (see “Removing a hot-swap power supply” on page 254 ). Step 7.
Page 271: Removing A Memory Module
Step 13. If you are adding a power supply to the server, attach the redundant power information label that comes with this option on the server cover near the power supplies. Step 14. If you are instructed to return the drive backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 272: Replacing A Memory Module
DIMMs (see “System-board internal connectors” on page 29 for the location of the DIMM connectors): • Confirm that the server supports the DIMM that you are installing, see http://www.lenovo.com/ serverproven/ • The server supports only industry-standard double-data-rate 3 (DDR3), 1066 MHz PC3-8500, 1333 MHz...
Page 273 – ggggg is the total capacity of the DIMM (for example, 1GB, 2GB, or 4GB) – eR is the number of ranks 1R = single-rank 2R = dual-rank 4R = quad-rank – x ff is the device organization or bit width (for example, x4, x8, or x16) 4 = x4 organization (4 DQ lines per SDRAM) 8 = x8 organization 16 = x16 organization...
Page 274 Table 23. Fan configuration instruction Fans Conditions 2 and Standard for all systems Rear 1. When the second microprocessor is populated, the fan is included in the second microprocessor kit, P/N: 00D2581 ~ 00D2589. Or 2. When more than 2 PCI-e adapters have been installed on the system, the fan (P/N: 00D2593) will be available separately.
Page 275 – The following table lists the DIMM installation sequence for non-mirroring mode when one or two microprocessors is installed in the server: Table 26. DIMM population sequence (independent mode) Number of installed microprocessors DIMM connector population sequence 1, 3, 5, 2, 4, 6 1, 7, 3, 9, 5, 11, 2, 8, 4, 10, 6, 12 •...
Page 276 Table 28. DIMM population sequence (memory-mirroring mode) Number of installed microprocessors DIMM connector population sequence 3, 5 4, 6 3, 5 9, 11 4, 6 10, 12 • When you install or remove DIMMs, the server configuration information changes. When you restart the server, the system displays a message that indicates that the memory configuration has changed.
Page 277 Step 2. Turn off the server (see “Turning off the server” on page 24) and all attached peripheral devices. Disconnect all power cords; then, disconnect all external cables as necessary to replace the device. Step 3. Carefully turn the server on its side so that it is lying flat, with the cover facing up. Attention: Do not allow the server to fall over.
Page 278 Step 2. Turn off the server (see “Turning off the server” on page 24) and all attached peripheral devices. Disconnect all power cords; then, disconnect all external cables from the server. Step 3. Carefully turn the server on its side so that it is lying flat, with the cover facing up. Attention: Do not allow the server to fall over.
Page 279 Attention: Do not allow the server to fall over. Step 4. Unlock and remove the left-side cover (see “Removing the left-side cover” on page 193). Step 5. Remove the fan assembly if necessary (see “Removing the fan assembly” on page 267). Step 6.
Page 280: Replacing The Fan Assembly
Step 2. Turn off the server (see “Turning off the server” on page 24) and all attached peripheral devices. Disconnect all power cords; then, disconnect all external cables as necessary to replace the device. Step 3. Carefully turn the server on its side so that it is lying flat, with the cover facing up. Attention: Do not allow the server to fall over.
Page 281 Step 2. Turn off the server (see “Turning off the server” on page 24) and all attached peripheral devices. Disconnect all power cords; then, disconnect all external cables as necessary to replace the device. Step 3. Carefully turn the server on its side so that it is lying flat, with the cover facing up. Attention: Do not allow the server to fall over.
Page 282: Removing And Replacing Tier 2 Crus
85. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server. The illustrations in this document might differ slightly from your hardware.
Page 283 Step 13. If you are instructed to return the power paddle card, follow all of the packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the power paddle card Use this information to replace the power paddle card. The power paddle card enables the redundancy power support.
Page 284 Step 11. Install the hot-swap power supply that came with the power paddle card. (see “Installing a hot- swap power supply” on page 81). Step 12. Reconnect the power SMbus cable and power cables from the power paddle card to the connectors on the system board, and secure the cables with any cable clips on the chassis.
Page 285 Step 1. Read the safety information that begins on page “Safety” on page v and “Installation guidelines” on page 169. Step 2. Turn off the server (see “Turning off the server” on page 24) and all attached peripheral devices. Disconnect all power cords; then, disconnect all external cables as necessary to replace the device.
Page 286 Step 11. Carefully lift the microprocessor straight up and out of the socket, and place it on a static- protective surface. Remove the microprocessor from the installation tool by twisting the handle counterclockwise. Attention: Do not touch the pins on the socket. The pins are fragile. Any damage to the pins may require replacing the system board.
Page 287 1. Read the safety information that begins in “Safety” on page v and “Installation guidelines” on page 169. 2. Turn off the server (see “Turning off the server” on page 24) and all attached peripheral devices. Disconnect all power cords; then, disconnect all external cables from the server. 3.
Page 288 Handle Installation tool Attention: • Do not press the microprocessor into the socket. • Do not touch exposed pins of the microprocessor socket. The pins on the socket are fragile. Any damage to the pins may require replacing the system board. •...
Page 289 c. Press firmly on the captive screws and tighten them with a screwdriver. The follow illustration shows the sequence in tightening the screws, which is also shown on top of the heat sink. Begin with the screw labeled as "1", then "2", "3" and finally "4". If possible, each screw should be rotated two full rotations at a time.
Page 290: Removing The Microprocessor 2 Expansion Board
When you are installing the heat sink on the same microprocessor that is was removed from, make sure that the following requirements are met: • The thermal grease on the heat sink and microprocessor is not contaminated. • Additional thermal grease is not added to the existing thermal grease on the heat sink and microprocessor.
Page 291 2. Turn off the server (see “Turning off the server” on page 24) and all attached peripheral devices. Disconnect all power cords; then, disconnect all external cables from the server. 3. Carefully turn the server on its side so that it is lying flat, with the cover facing up. Attention: Do not allow the server to fall over.
Page 292 11. Remove the microprocessor 2 expansion board side bracket. a. Loosen the thumbscrew on the side bracket. b. Release the side bracket from the hole on the system board. 12. If you are instructed to return the microprocessor 2 expansion board, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 293: Replacing The Microprocessor 2 Expansion Board
If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 85. Replacing the microprocessor 2 expansion board Use this information to replace the microprocessor 2 expansion board. To replace the microprocessor 2 expansion board, complete the following steps: 1.
Page 294 11. Make sure the microprocessor 2 expansion board release levers are in the open position. 12. Align the holes on the microprocessor 2 expansion board to the guide pins on the system board. Install the microprocessor 2 expansion board on the system board. System x3300 M4 Installation and Service Guide...
Page 295: Removing The System Board
13. Press the microprocessor 2 expansion board firmly and vertically to the system board. Notes: • Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when you work inside the server with the power on.
Page 296 ToolsCenter or Systems Director, see the Lenovo Features on Demand User’s Guide at https://fod.lenovo.com/lkms under the Help section. To remove the system board, complete the following steps: Step 1. Read the safety information that begins in “Safety” on page v and “Installation guidelines” on page 169.
Page 297 Step 13. Grasp the handle of the system board. Then, carefully move the system board backward and lift it up to be removed from the chassis. Step 14. Reinstall the microprocessor and the heat sink on the new system board (see “Installing a microprocessor and heat sink”...
Page 298: Replacing The System Board
For more information on Features on Demand (FoD), including instructions for automating the activation and installation of the activation key by using ToolsCenter or Systems Director, see the Lenovo Features on Demand User’s Guide at https://fod.lenovo.com/lkms under the Help section.
Page 299 Step 10. Start the Setup utility and reset the configuration. Set the system date and time. Set the power-on password. Reconfigure the server. See “Using the Setup utility” on page 95. Step 11. Either update the server with the latest RAID firmware or restore the pre-existing firmware from a diskette or CD image (see “Updating the firmware ”...
Page 300 System x3300 M4 Installation and Service Guide...
Page 301: Appendix A. Integrated Management Module Ii (Imm2) Error Messages
The prefix of the message ID and the sequence number that is used by the CIM message registry. SNMP Trap ID The SNMP trap ID that is found in the SNMP alert management information base (MIB). © Copyright Lenovo 2015, 2018...
Page 302: List Of Imm Events
Automatically contact Service If this field is set to Yes, and you have enabled Electronic Service Agent (ESA), IBM Support will be notified automatically if the event is generated. While you wait for IBM Support to call, you can perform the recommended actions for the event. User response The actions that you should perform to solve the event.
Page 303 Alert Category System - SSL certification SNMP Trap ID CIM Information Prefix: IMM ID: 0002 User Response Make sure that the certificate that you are importing is correct and properly generated. • 40000003-00000000 : Ethernet Data Rate modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the Ethernet Port data rate.
Page 304 • 40000005-00000000 : Ethernet MTU setting modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the Ethernet Port MTU setting. May also be shown as 4000000500000000 or 0x4000000500000000 Severity Info Serviceable Automatically notify support Alert Category...
Page 305 Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0007 User Response Information only; no action is required. • 40000008-00000000 : Hostname set to [arg1] by user [arg2]. This message is for the use case where user modifies the Hostname of a Management Controller. May also be shown as 4000000800000000 or 0x4000000800000000 Severity Info...
Page 306 • 4000000a-00000000 : IP subnet mask of network interface modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the IP subnet mask of a Management Controller. May also be shown as 4000000a00000000 or 0x4000000a00000000 Severity Info Serviceable...
Page 307 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0012 User Response Information only; no action is required. • 4000000d-00000000 : DHCP[[arg1]] failure, no IP address assigned. This message is for the use case where a DHCP server fails to assign an IP address to a Management Controller.
Page 308 CIM Information Prefix: IMM ID: 0014 User Response Information only; no action is required. • 4000000f-00000000 : Attempting to [arg1] server [arg2] by user [arg3]. This message is for the use case where a user is using the Management Controller to perform a power function on the system.
Page 309 This message is for the use case where a user has failed to log in to a Management Controller from the Legacy CLI. May also be shown as 4000001100000000 or 0x4000001100000000 Severity Warning Serviceable Automatically notify support Alert Category System - Remote Login SNMP Trap ID CIM Information Prefix: IMM ID: 0017...
Page 310 Severity Info Serviceable Automatically notify support Alert Category System - Remote Login SNMP Trap ID CIM Information Prefix: IMM ID: 0019 User Response Make sure that the correct login ID and password are being used. • 40000014-00000000 : The [arg1] on system [arg2] cleared by user [arg3]. This message is for the use case where a Management Controller Event Log on a system is cleared by a user.
Page 311 SNMP Trap ID CIM Information Prefix: IMM ID: 0021 User Response Information only; no action is required. • 40000016-00000000 : ENET[[arg1]] DHCP-HSTN=[arg2], DN=[arg3], IP@=[arg4], SN=[arg5], GW@= [arg6], DNS1@=[arg7] . This message is for the use case where a Management Controller IP address and configuration has been assigned by the DHCP server.
Page 312 • 40000018-00000000 : LAN: Ethernet[[arg1]] interface is no longer active. This message is for the use case where a Management Controller ethernet interface is no longer active. May also be shown as 4000001800000000 or 0x4000001800000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID...
Page 313 Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0026 User Response Information only; no action is required. • 4000001b-00000000 : Management Controller [arg1]: Configuration restored from a file by user [arg2]. This message is for the use case where a user restores a Management Controller configuration from a file. May also be shown as 4000001b00000000 or 0x4000001b00000000 Severity Info...
Page 314 1. Reconfigure the watchdog timer to a higher value. 2. Make sure that the IMM Ethernet-over-USB interface is enabled. 3. Reinstall the RNDIS or cdc_ether device driver for the operating system. 4. Disable the watchdog. If there was an operating-system error, check the integrity of the installed operating system. •...
Page 315 CIM Information Prefix: IMM ID: 0030 User Response Update the IMM firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
Page 316 User Response Information only; no action is required. • 40000021-00000000 : Management Controller [arg1] clock has been set from NTP server [arg2]. This message is for the use case where a Management Controller clock has been set from the Network Time Protocol server.
Page 317 Power Backplane, Integrated System Management Processor, or Remote Expansion Enclosure Processor) from the interface and IP address ( %d. May also be shown as 4000002300000000 or 0x4000002300000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0035 User Response Information only;...
Page 318 Alert Category System - Event Log 75% full SNMP Trap ID CIM Information Prefix: IMM ID: 0037 User Response Information only; no action is required. • 40000026-00000000 : The [arg1] on system [arg2] is 100% full. This message is for the use case where a Management Controller Event Log on a system is 100% full. May also be shown as 4000002600000000 or 0x4000002600000000 Severity Info...
Page 319 Complete the following steps until the problem is solved: 1. Reconfigure the watchdog timer to a higher value. 2. Make sure that the IMM Ethernet-over-USB interface is enabled. 3. Reinstall the RNDIS or cdc_ether device driver for the operating system. 4.
Page 320 • 4000002a-00000000 : [arg1] firmware mismatch internal to system [arg2]. Please attempt to flash the [arg3] firmware. This message is for the use case where a specific type of firmware mismatch has been detected. May also be shown as 4000002a00000000 or 0x4000002a00000000 Severity Error Serviceable...
Page 321 Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0044 User Response Information only; no action is required. • 4000002d-00000000 : DDNS setting changed to [arg1] by user [arg2]. DDNS setting changed by user May also be shown as 4000002d00000000 or 0x4000002d00000000 Severity Info Serviceable...
Page 322 • 4000002f-00000000 : IPv6 enabled by user [arg1] . IPv6 protocol is enabled by user May also be shown as 4000002f00000000 or 0x4000002f00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0047 User Response Information only;...
Page 323 Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0049 User Response Information only; no action is required. • 40000032-00000000 : IPv6 DHCP enabled by user [arg1]. IPv6 DHCP assignment method is enabled by user May also be shown as 4000003200000000 or 0x4000003200000000 Severity Info Serviceable...
Page 324 May also be shown as 4000003400000000 or 0x4000003400000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0052 User Response Information only; no action is required. • 40000035-00000000 : IPv6 DHCP disabled by user [arg1]. IPv6 DHCP assignment method is disabled by user May also be shown as 4000003500000000 or 0x4000003500000000 Severity...
Page 325 SNMP Trap ID CIM Information Prefix: IMM ID: 0054 User Response Information only; no action is required. • 40000037-00000000 : ENET[[arg1]] IPv6-LinkLocal:HstName=[arg2], IP@=[arg3] ,Pref=[arg4] . IPv6 Link Local address is active May also be shown as 4000003700000000 or 0x4000003700000000 Severity Info Serviceable Automatically notify support...
Page 326 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0057 User Response Information only; no action is required. • 4000003a-00000000 : IPv6 static address of network interface modified from [arg1] to [arg2] by user [arg3].
Page 327 SNMP Trap ID CIM Information Prefix: IMM ID: 0059 User Response Complete the following steps until the problem is solved: 1. Make sure that the IMM network cable is connected. 2. Make sure that there is a DHCPv6 server on the network that can assign an IP address to the IMM.
Page 328 CIM Information Prefix: IMM ID: 0061 User Response Information only; no action is required. • 4000003e-00000000 : SSH port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the SSH port number May also be shown as 4000003e00000000 or 0x4000003e00000000 Severity Info Serviceable...
Page 329 Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0064 User Response Information only; no action is required. • 40000041-00000000 : CIM/XML HTTP port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the CIM HTTP port number May also be shown as 4000004100000000 or 0x4000004100000000 Severity Info...
Page 330 User Response Information only; no action is required. • 40000043-00000000 : SNMP Agent port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the SNMP Agent port number May also be shown as 4000004300000000 or 0x4000004300000000 Severity Info Serviceable...
Page 331 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0069 User Response Information only; no action is required. • 40000046-00000000 : Remote Presence port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Remote Presence port number May also be shown as 4000004600000000 or 0x4000004600000000 Severity Info...
Page 332 Information only; no action is required. • 40000048-00000000 : Inventory data changed for device [arg1], new device data hash=[arg2], new master data hash=[arg3] . Something has caused the physical inventory to change May also be shown as 4000004800000000 or 0x4000004800000000 Severity Info Serviceable...
Page 333 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0074 User Response Information only; no action is required. • 4000004b-00000000 : SNMPv1 [arg1] set by user [arg2]: Name=[arg3], AccessType=[arg4], Address=[arg5], . A user changed the SNMP community string May also be shown as 4000004b00000000 or 0x4000004b00000000 Severity Info...
Page 334 User Response Information only; no action is required. • 4000004d-00000000 : LDAP set by user [arg1]: RootDN=[arg2], UIDSearchAttribute=[arg3], BindingMethod=[arg4], EnhancedRBS=[arg5], TargetName=[arg6], GroupFilter=[arg7], GroupAttribute=[arg8], LoginAttribute=[arg9]. A user configured an LDAP Miscellaneous setting May also be shown as 4000004d00000000 or 0x4000004d00000000 Severity Info Serviceable Automatically notify support...
Page 335 Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0079 User Response Information only; no action is required. • 40000050-00000000 : Server General Settings set by user [arg1]: Name=[arg2], Contact=[arg3], Location=[arg4], Room=[arg5], RackID=[arg6], Rack U-position=[arg7]. A user configured the Location setting May also be shown as 4000005000000000 or 0x4000005000000000 Severity...
Page 336 CIM Information Prefix: IMM ID: 0081 User Response Information only; no action is required. • 40000052-00000000 : Server [arg1] scheduled for [arg2] at [arg3] by user [arg4]. A user configured a Server Power action at a specific time May also be shown as 4000005200000000 or 0x4000005200000000 Severity Info Serviceable...
Page 337 Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0084 User Response Information only; no action is required. • 40000055-00000000 : Synchronize time setting by user [arg1]: Mode=[arg2], NTPServerHost=[arg3]: [arg4],NTPUpdateFrequency=[arg5]. A user configured the Date and Time synchronize settings May also be shown as 4000005500000000 or 0x4000005500000000 Severity Info...
Page 338 Prefix: IMM ID: 0086 User Response Information only; no action is required. • 40000057-00000000 : Telnet [arg1] by user [arg2]. A user enables or disables Telnet services May also be shown as 4000005700000000 or 0x4000005700000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID...
Page 339 Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0089 User Response Information only; no action is required. • 4000005a-00000000 : LAN over USB Port Forwarding set by user [arg1]: ExternalPort=[arg2], USB- LAN port=[arg3]. A user configured USB-LAN port forwarding May also be shown as 4000005a00000000 or 0x4000005a00000000 Severity...
Page 340 CIM Information Prefix: IMM ID: 0091 User Response Information only; no action is required. • 4000005c-00000000 : Secure CIM/XML(HTTPS) [arg1] by user [arg2]. A user enables or disables Secure CIM/XML services May also be shown as 4000005c00000000 or 0x4000005c00000000 Severity Info Serviceable Automatically notify support...
Page 341 Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0094 User Response Information only; no action is required. • 4000005f-00000000 : Server timeouts set by user [arg1]: EnableOSWatchdog=[arg2], OSWatchdogTimout=[arg3], EnableLoaderWatchdog=[arg4], LoaderTimeout=[arg5]. A user configures Server Timeouts May also be shown as 4000005f00000000 or 0x4000005f00000000 Severity Info...
Page 342 Prefix: IMM ID: 0096 User Response Information only; no action is required. • 40000061-00000000 : License key for [arg1] removed by user [arg2]. A user removes a License Key May also be shown as 4000006100000000 or 0x4000006100000000 Severity Info Serviceable Automatically notify support Alert Category none...
Page 343 May also be shown as 4000006300000000 or 0x4000006300000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0099 User Response Information only; no action is required. • 40000064-00000000 : User [arg1] created. A user account was created May also be shown as 4000006400000000 or 0x4000006400000000 Severity...
Page 344 SNMP Trap ID CIM Information Prefix: IMM ID: 0101 User Response Information only; no action is required. • 40000066-00000000 : User [arg1] password modified. A user account was changed May also be shown as 4000006600000000 or 0x4000006600000000 Severity Info Serviceable Automatically notify support Alert Category none...
Page 345 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0104 User Response Information only; no action is required. • 40000069-00000000 : User [arg1] for SNMPv3 set: AuthenticationProtocol=[arg2], PrivacyProtocol= [arg3], AccessType=[arg4], HostforTraps=[arg5]. User account SNMPv3 settings changed May also be shown as 4000006900000000 or 0x4000006900000000 Severity Info...
Page 346 SNMP Trap ID CIM Information Prefix: IMM ID: 0106 User Response Information only; no action is required. • 4000006b-00000000 : SSH Client key imported for user [arg1] from [arg2]. User imported an SSH Client key May also be shown as 4000006b00000000 or 0x4000006b00000000 Severity Info Serviceable...
Page 347 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0109 User Response Information only; no action is required. • 4000006e-00000000 : Alert Configuration Global Event Notification set by user [arg1]: RetryLimit= [arg2], RetryInterval=[arg3], EntryInterval=[arg4]. A user changes the Global Event Notification settings.
Page 348 SNMP Trap ID CIM Information Prefix: IMM ID: 0111 User Response Information only; no action is required. • 40000070-00000000 : SNMP Traps enabled by user [arg1]: EnabledAlerts=[arg2], AllowedFilters= [arg3] . A user enabled the SNMP Traps configuration May also be shown as 4000007000000000 or 0x4000007000000000 Severity Info Serviceable...
Page 349 May also be shown as 4000007200000000 or 0x4000007200000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0114 User Response Information only; no action is required. • 40000073-00000000 : The maximum power cap value changed from [arg1] watts to [arg2] watts. Maximum Power Cap value changed May also be shown as 4000007300000000 or 0x4000007300000000 Severity...
Page 350 none SNMP Trap ID CIM Information Prefix: IMM ID: 0116 User Response Information only; no action is required. • 40000075-00000000 : The measured power value exceeded the power cap value. Power exceeded cap May also be shown as 4000007500000000 or 0x4000007500000000 Severity Warning Serviceable...
Page 351 May also be shown as 4000007700000000 or 0x4000007700000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0119 User Response Information only; no action is required. • 40000078-00000000 : Power capping was deactivated by user [arg1]. Power capping deactivated by user May also be shown as 4000007800000000 or 0x4000007800000000 Severity...
Page 352 SNMP Trap ID CIM Information Prefix: IMM ID: 0121 User Response Information only; no action is required. • 4000007a-00000000 : Static Power Savings mode has been turned off by user [arg1]. Static Power Savings mode turned off by user May also be shown as 4000007a00000000 or 0x4000007a00000000 Severity Info Serviceable...
Page 353 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0124 User Response Information only; no action is required. • 4000007d-00000000 : Power cap and external throttling occurred. Power cap and external throttling occurred May also be shown as 4000007d00000000 or 0x4000007d00000000 Severity Info...
Page 354 CIM Information Prefix: IMM ID: 0126 User Response Information only; no action is required. • 4000007f-00000000 : Power cap throttling occurred. Power cap throttling occurrred May also be shown as 4000007f00000000 or 0x4000007f00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information...
Page 355 Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0129 User Response Information only; no action is required. • 40000082-00000000 : The measured power value has returned below the power cap value. Power exceeded cap recovered May also be shown as 4000008200000000 or 0x4000008200000000 Severity Info...
Page 356 User Response Information only; no action is required. • 40000084-00000000 : IMM firmware mismatch between nodes [arg1] and [arg2]. Please attempt to flash the IMM firmware to the same level on all nodes. A mismatch of IMM firmware has been detected between nodes May also be shown as 4000008400000000 or 0x4000008400000000 Severity Error...
Page 357 Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0134 User Response Information only; no action is required. • 40000087-00000000 : Manual Call Home by user [arg1]: [arg2]. Manual Call Home by user. May also be shown as 4000008700000000 or 0x4000008700000000 Severity Info Serviceable...
Page 358 CIM Information Prefix: IMM ID: 0136 User Response Information only; no action is required. • 40000089-00000000 : Management Controller [arg1]: Configuration restoration from a file by user [arg2] failed to complete. This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to complete.
Page 359 1. Turn off the server and disconnect it from the power source. You must disconnect the server from ac power to reset the IMM. 2. After 45 seconds, reconnect the server to the power source and turn on the server. 3.
Page 360 May also be shown as 800102020701ffff or 0x800102020701ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0480 User Response If the specified sensor is CMOS battery, replace the system battery. If the specified sensor is Planar 3.3V or Planar 5V, (trained technician only) replace the system board.
Page 361 This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted. May also be shown as 800102041d02ffff or 0x800102041d02ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0480...
Page 362 May also be shown as 800102041d04ffff or 0x800102041d04ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0480 User Response 1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board.
Page 363 Severity Warning Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 User Response 1. Reduce the temperature. 2. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server.
Page 364 Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 User Response 1. Reduce the temperature. 2. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server.
Page 365 Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 User Response 1. Reduce the temperature. 2. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server.
Page 366 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 User Response 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server.
Page 367 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 User Response 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server.
Page 368 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 User Response 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server.
Page 369 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0498 User Response Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. •...
Page 370 Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0498 User Response Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010b01-1403ffff : Numeric sensor [NumericSensorElementName] going high (upper non- recoverable) has asserted.
Page 371 User Response Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010b01-2d01ffff : Numeric sensor [NumericSensorElementName] going high (upper non- recoverable) has asserted. (PCH Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted.
Page 372 Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0509 User Response No action; information only. • 80030108-1301ffff : Sensor [SensorElementName] has asserted. (PS Heavy Load) This message is for the use case when an implementation has detected a Sensor has asserted. May also be shown as 800301081301ffff or 0x800301081301ffff Severity Info...
Page 373 Alert Category Warning - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0520 User Response 1. Check the IBM support site for service bulletins or firmware updates that apply to this GPT error. 2. Set the UEFI setting DISK GPT Recovery to Automatic. 3.
Page 374 Alert Category Warning - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0520 User Response 1. Complete the administrative tasks that require the TPM physical presence switch to be in the ON position. 2. Restore the physical presence switch to the OFF position. 3.
Page 375 Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
Page 376 • 80070202-1201ffff : Sensor [SensorElementName] has transitioned to critical from a less severe state. (CPU2 BRD Fault) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702021201ffff or 0x800702021201ffff Severity Error Serviceable...
Page 377 1. Make sure that there are no obstructions, such as bundled cables, to the airflow from the power- supply fan. 2. Replace power supply n. (n = power supply number) • 80070204-0a02ffff : Sensor [SensorElementName] has transitioned to critical from a less severe state.
Page 378 2. Use the IBM Power Configurator utility to ensure current system power consumption is under limitation. For more information and to download the utility, go to http://www-03.ibm.com/ systems/bladecenter/resources/powerconfig.html. 3. Replace power supply n. (n = power supply number) • 80070208-0a02ffff : Sensor [SensorElementName] has transitioned to critical from a less severe state.
Page 379 User Response 1. If enabling TXT is not required, disable TXT from the Setup Utility. 2. If enabling TXT is required, verify that the TPM is enabled and activated from the Setup Utility. 3. If the problem remains, contact your service representative. •...
Page 380 User Response 1. Update the server firmware (see Recovering the server firmware). 2. If the problem persists, (trained technician only) replace the system board (see Removing the system board and Installing the system board). • 80070219-0701ffff : Sensor [SensorElementName] has transitioned to critical from a less severe state.
Page 381 CIM Information Prefix: PLAT ID: 0522 User Response 1. Check for a server firmware update. 2. Make sure that the installed microprocessors are compatible. 3. Make sure the microprocessor 2 expansion board is installed correctly (see Installing the microprocessor 2 expansion board). 4.
Page 382 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0524 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffle is in place and correctly installed, and that the server cover is installed and completely closed.
Page 383 Severity Error Serviceable Automatically notify support Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0530 User Response If the specified sensor is one of Pwr Rail A-H Fault, please follow actions in "Power Problems and Solving Power Problems".
Page 384 3. Follow actions in "Power Problems and Solving Power Problems". 4. (Trained technician only) Replace the system board. (n = power supply number) If the specified sensor is PS n 12Vaux Fault, complete the following steps until the problem is solved: 1.
Page 385 May also be shown as 800706142201ffff or 0x800706142201ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0530 User Response 1. Update the server firmware (see Recovering the server firmware). 2.
Page 386 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0536 User Response No action; information only. • 800b0008-1301ffff : Redundancy [RedundancySetElementName] has been restored. (Power Unit) This message is for the use case when an implementation has detected Redundancy was Restored. May also be shown as 800b00081301ffff or 0x800b00081301ffff Severity Info...
Page 387 2. Follow the actions in Power-supply LEDs. • 800b010a-1e81ffff : Redundancy Lost for [RedundancySetElementName] has asserted. (Fan Zone This message is for the use case when Redundancy Lost has asserted. May also be shown as 800b010a1e81ffff or 0x800b010a1e81ffff Severity Error Serviceable Automatically notify support Alert Category...
Page 388 • 800b0309-1301ffff : Non-redundant:Sufficient Resources from Redundancy Degraded or Fully Redundant for [RedundancySetElementName] has asserted. (Power Resource) This message is for the use case when a Redundancy Set has transitioned from Redundancy Degraded or Fully Redundant to Non-redundant:Sufficient. May also be shown as 800b03091301ffff or 0x800b03091301ffff Severity Warning Serviceable...
Page 389 This message is for the use case when a Redundancy Set has transitioned to Non-redundant:Insufficient Resources. May also be shown as 800b05091301ffff or 0x800b05091301ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Redundant Power Supply SNMP Trap ID CIM Information Prefix: PLAT ID: 0810 User Response...
Page 390 2. Make sure that the fan n connectors on the system board are not damaged. 3. Make sure that the fans are correctly installed. 4. Reseat the fans. 5. Replace the fans. (n = fan number) • 800b050c-2581ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has asserted.
Page 391 1. Make sure that the latest level of firmware and device drivers are installed for all adapters and standard devices, such as Ethernet, SCSI, and SAS. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
Page 392 Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0084 User Response No action; information only. • 806f0008-0a02ffff : [PowerSupplyElementName] has been added to container [PhysicalPackageElementName]. (Power Supply 2) This message is for the use case when an implementation has detected a Power Supply has been added. May also be shown as 806f00080a02ffff or 0x806f00080a02ffff Severity Info...
Page 393 CIM Information Prefix: PLAT ID: 0106 User Response No action; information only. • 806f000d-0400ffff : The Drive [StorageVolumeElementName] has been added. (Drive 0) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0400ffff or 0x806f000d0400ffff Severity Info...
Page 394 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000d-0403ffff : The Drive [StorageVolumeElementName] has been added. (Drive 3) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0403ffff or 0x806f000d0403ffff Severity Info...
Page 395 User Response No action; information only. • 806f000d-0405ffff : The Drive [StorageVolumeElementName] has been added. (Drive 5) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0405ffff or 0x806f000d0405ffff Severity Info Serviceable...
Page 396 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000d-0408ffff : The Drive [StorageVolumeElementName] has been added. (Drive 8) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0408ffff or 0x806f000d0408ffff Severity Info...
Page 397 No action; information only. • 806f000d-040affff : The Drive [StorageVolumeElementName] has been added. (Drive 10) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d040affff or 0x806f000d040affff Severity Info Serviceable...
Page 398 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000d-040dffff : The Drive [StorageVolumeElementName] has been added. (Drive 13) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d040dffff or 0x806f000d040dffff Severity Info...
Page 399 • 806f000d-040fffff : The Drive [StorageVolumeElementName] has been added. (Drive 15) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d040fffff or 0x806f000d040fffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID...
Page 400 Firmware Error : Sys Boot Status : • 806f000f-220102ff : Subsystem [MemoryElementName] has insufficient memory for operation. (ABR Status) This message is for the use case when an implementation has detected that the usable Memory is insufficient for operation. May also be shown as 806f000f220102ff or 0x806f000f220102ff Severity Error Serviceable...
Page 401 This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Information Center for the appropriate user response. Firmware Error : Sys Boot Status : •...
Page 402 • 806f000f-22010aff : The System [ComputerSystemElementName] encountered firmware error - no video device detected. (ABR Status) This message is for the use case when an implementation has detected that System Firmware Error No video device detected has occurred. May also be shown as 806f000f22010aff or 0x806f000f22010aff Severity Error Serviceable...
Page 403 a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. 4. Remove components one at a time, restarting the server each time, to see if the problem goes away. 5.
Page 404 This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Information Center for the appropriate user response. Firmware Error : Sys Boot Status : •...
Page 405 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
Page 406 Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0330 User Response 1. Check the PCI LED. 2. Reseat the affected adapters and riser card. 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates.
Page 407 May also be shown as 806f00213003ffff or 0x806f00213003ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0330 User Response 1. Check the PCI LED. 2. Reseat the affected adapters and riser card. 3.
Page 408 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
Page 409 Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0330 User Response 1. Check the PCI LED. 2. Reseat the affected adapters and riser card. 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates.
Page 410 Alert Category Warning - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0398 User Response 1. Turn off the server and disconnect the power cords. Reconnect the power cords and restart the server. 2. If the problem remains, (trained technician only) replace the system board. •...
Page 411 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0036 User Response 1. Make sure that the fans are operating. There are no obstructions to the airflow (front and rear of the server), the air baffles are in place and correctly installed, and the server cover is installed and completely closed.
Page 412 SNMP Trap ID CIM Information Prefix: PLAT ID: 0086 User Response 1. Reseat power supply n. 2. If the power-on LED is not lit and the power-supply error LED is lit, replace power supply n. 3. If both the power-on LED and the power-supply error LED are not lit, see Power problems for more information.
Page 413 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
Page 414 7. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server. 8. (Trained Service technician only) Replace the affected microprocessor. •...
Page 415 Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
Page 416 3. If the problem follows the DIMM, replace the failing DIMM. 4. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board.
Page 417 This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2007ffff or 0x806f010c2007ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1.
Page 418 CIM Information Prefix: PLAT ID: 0138 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
Page 419 6. (Trained technician only) Replace the affected microprocessor. 7. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server.
Page 420 Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
Page 421 3. If the problem follows the DIMM, replace the failing DIMM. 4. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board.
Page 422 This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0400ffff or 0x806f010d0400ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164...
Page 423 • 806f010d-0402ffff : The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 2) This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0402ffff or 0x806f010d0402ffff Severity Error Serviceable...
Page 424 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) •...
Page 425 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3. Replace the following components one at a time, in the order shown, restarting the server each time: a.
Page 426 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3.
Page 427 CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3.
Page 428 SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3.
Page 429 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
Page 430 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
Page 431 Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0224 User Response 1. Reseat the microprocessor, and then restart the server. 2. Replace microprocessor n. (n = microprocessor number) • 806f0113-0302ffff : A bus timeout has occurred on system [ComputerSystemElementName]. (CPU 2 PECI) This message is for the use case when an implementation has detected a Bus Timeout.
Page 432 System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0370 User Response No action; information only. • 806f0207-0301ffff : [ProcessorElementName] has Failed with FRB1/BIST condition. (CPU 1) This message is for the use case when an implementation has detected a Processor Failed - FRB1/BIST condition.
Page 433 Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0044 User Response 1. Make sure that the latest levels of firmware and device drivers are installed for all adapters and standard devices, such as Ethernet, SCSI, and SAS. Important: Some cluster solutions require specific code levels or coordinated code updates.
Page 434 Severity Warning Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane.
Page 435 May also be shown as 806f020d0403ffff or 0x806f020d0403ffff Severity Warning Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2.
Page 436 • 806f020d-0405ffff : Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 5) This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0405ffff or 0x806f020d0405ffff Severity Warning Serviceable Automatically notify support Alert Category...
Page 437 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive backplane. (n = hard disk drive number) •...
Page 438 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive backplane.
Page 439 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a.
Page 440 CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a.
Page 441 SNMP Trap ID CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane. 3.
Page 442 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0372 User Response No action; information only. • 806f0308-0a01ffff : [PowerSupplyElementName] has lost input. (Power Supply 1) This message is for the use case when an implementation has detected a Power Supply that has input that has been lost.
Page 443 CIM Information Prefix: PLAT ID: 0100 User Response 1. Reconnect the power cords. 2. Check power supply n LED. 3. See Power-supply LEDs for more information. (n = power supply number) • 806f030c-2001ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 444 Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1.
Page 445 CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
Page 446 4. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector.
Page 447 • 806f030c-2006ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 6) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2006ffff or 0x806f030c2006ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID...
Page 448 Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1.
Page 449 2. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM. 3. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs. 4.
Page 450 6. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. 7. (Trained service technician only) If the problem is related to microprocessor socket pins, replace the system board.
Page 451 Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1.
Page 452 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
Page 453 5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board. 6. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins.
Page 454 CIM Information Prefix: PLAT ID: 0374 User Response No action; information only. • 806f040c-2001ffff : [PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c2001ffff or 0x806f040c2001ffff Severity Info Serviceable...
Page 455 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. 3. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event.
Page 456 Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. 3.
Page 457 CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. 3.
Page 458 System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. 3.
Page 459 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server.
Page 460 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server.
Page 461 Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0232 User Response 1. Check the PCI LED. 2. Reseat the affected adapters and riser cards. 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates.
Page 462 5. (Trained technician only) Replace microprocessor n. (n = microprocessor number) • 806f0507-0302ffff : [ProcessorElementName] has a Configuration Mismatch. (CPU 2) This message is for the use case when an implementation has detected a Processor Configuration Mismatch has occurred. May also be shown as 806f05070302ffff or 0x806f05070302ffff Severity Error Serviceable...
Page 463 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 3.
Page 464 Severity Warning Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2.
Page 465 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 3. If the error still occurs on the same DIMM, replace the affected DIMM. 4.
Page 466 Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2.
Page 467 3. If the error still occurs on the same DIMM, replace the affected DIMM. 4. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board.
Page 468 Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
Page 469 4. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board. 5. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins.
Page 470 Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
Page 471 5. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. 6. (Trained technician only) Replace the affected microprocessor. One of the DIMMs : •...
Page 472 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Check backplane cable connection. 5. Replace the RAID adapter. 6. Replace the hard disk drive that is indicated by a lit status LED. • 806f050d-0402ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 2) This message is for the use case when an implementation has detected that an Array is Critical.
Page 473 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Check backplane cable connection. 5.
Page 474 CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4.
Page 475 SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4.
Page 476 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3.
Page 477 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3.
Page 478 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2.
Page 479 Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2.
Page 480 5. Remove both adapters. 6. Replace the PCIe adapters. 7. Replace the riser card. • 806f052b-2101ffff : Invalid or Unsupported firmware or software was detected on system [ComputerSystemElementName]. (IMM2 FW Failover) This message is for the use case when an implementation has detected an Invalid/Unsupported Firmware/ Software Version.
Page 481 CIM Information Prefix: PLAT ID: 0816 User Response 1. Make sure that the installed microprocessors are compatible with each other (see Installing a microprocessor and heat sink for information about microprocessor requirements). 2. Update the server firmware to the latest level (see Updating the firmware). 3.
Page 482 Prefix: PLAT ID: 0104 User Response 1. Make sure that the power supplies installed are with the same rating or wattage. 2. Reinstall the power supplies with the same rating or wattage. • 806f060d-0400ffff : Array [ComputerSystemElementName] has failed. (Drive 0) This message is for the use case when an implementation has detected that an Array Failed.
Page 483 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f060d-0402ffff : Array [ComputerSystemElementName] has failed. (Drive 2) This message is for the use case when an implementation has detected that an Array Failed.
Page 484 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f060d-0404ffff : Array [ComputerSystemElementName] has failed. (Drive 4) This message is for the use case when an implementation has detected that an Array Failed.
Page 485 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f060d-0406ffff : Array [ComputerSystemElementName] has failed. (Drive 6) This message is for the use case when an implementation has detected that an Array Failed.
Page 486 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f060d-0408ffff : Array [ComputerSystemElementName] has failed. (Drive 8) This message is for the use case when an implementation has detected that an Array Failed.
Page 487 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f060d-040affff : Array [ComputerSystemElementName] has failed. (Drive 10) This message is for the use case when an implementation has detected that an Array Failed.
Page 488 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f060d-040cffff : Array [ComputerSystemElementName] has failed. (Drive 12) This message is for the use case when an implementation has detected that an Array Failed.
Page 489 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f060d-040effff : Array [ComputerSystemElementName] has failed. (Drive 14) This message is for the use case when an implementation has detected that an Array Failed.
Page 490 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f070c-2001ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 491 • 806f070c-2003ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 3) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2003ffff or 0x806f070c2003ffff Severity Error Serviceable...
Page 492 Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology.
Page 493 Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-2008ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 494 SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-200affff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected.
Page 495 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-200cffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected.
Page 496 This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0400ffff or 0x806f070d0400ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response...
Page 497 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-0403ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
Page 498 CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-0405ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
Page 499 • 806f070d-0407ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0407ffff or 0x806f070d0407ffff Severity Info Serviceable Automatically notify support...
Page 500 Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-040affff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
Page 501 System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-040cffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
Page 502 No action; information only. • 806f070d-040effff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d040effff or 0x806f070d040effff Severity Info Serviceable...
Page 503 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0450 User Response No action; information only. ROM Recovery : • 806f0807-0301ffff : [ProcessorElementName] has been Disabled. (CPU 1) This message is for the use case when an implementation has detected a Processor has been Disabled. May also be shown as 806f08070301ffff or 0x806f08070301ffff Severity Info...
Page 504 CIM Information Prefix: PLAT ID: 0061 User Response No action; information only. • 806f0807-2584ffff : [ProcessorElementName] has been Disabled. (All CPUs) This message is for the use case when an implementation has detected a Processor has been Disabled. May also be shown as 806f08072584ffff or 0x806f08072584ffff Severity Info Serviceable...
Page 505 4. Check for a server firmware update. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. 5.
Page 506 CIM Information Prefix: PLAT ID: 0240 User Response 1. Check the system-event log. 2. (Trained technician only) Remove the failing microprocessor from the system board (see Removing a microprocessor and heat sink). 3. Check for a server firmware update. Important: Some cluster solutions require specific code levels or coordinated code updates.
Page 507 CIM Information Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-2002ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 2) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2002ffff or 0x806f090c2002ffff Severity Warning...
Page 508 • 806f090c-2004ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 4) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2004ffff or 0x806f090c2004ffff Severity Warning Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 509 Severity Warning Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-2007ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled.
Page 510 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-2009ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled.
Page 511 CIM Information Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-200bffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 11) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c200bffff or 0x806f090c200bffff Severity Warning...
Page 512 • 806f0a07-0301ffff : [ProcessorElementName] is operating in a Degraded State. (CPU 1) This message is for the use case when an implementation has detected a Processor is running in the Degraded state. May also be shown as 806f0a070301ffff or 0x806f0a070301ffff Severity Warning Serviceable...
Page 513 2. Check the ambient temperature. You must be operating within the specifications. 3. Make sure that the heat sink for microprocessor n is installed correctly. 4. (Trained technician only) Replace microprocessor n. (n = microprocessor number) • 806f0a0c-2001ffff : An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 514 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed. 2. Make sure that ambient temperature is within the specifications. 3.
Page 515 SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
Page 516 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
Page 517 Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
Page 518 • 806f0a0c-200affff : An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c200affff or 0x806f0a0c200affff Severity Error Serviceable...
Page 519 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed. 2. Make sure that ambient temperature is within the specifications. 3.
Page 520 CIM Information Prefix: PLAT ID: 0244 User Response 1. Reseat the microprocessor, and then restart the server. 2. Replace microprocessor n. (n = microprocessor number) • 806f0a13-0302ffff : A Fatal Bus Error has occurred on system [ComputerSystemElementName]. (CPU 2 PECI) This message is for the use case when an implementation has detected a Bus Fatal Error.
Page 521 • 81010202-0701ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (CMOS Battery) This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted. May also be shown as 810102020701ffff or 0x810102020701ffff Severity Info Serviceable...
Page 522 Info Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0481 User Response No action; information only. • 81010204-1d03ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (Fan 3 Tach) This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted.
Page 523 Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0481 User Response No action; information only. • 81010701-0c01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (Ambient Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted.
Page 524 No action; information only. • 81010701-1402ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (CPU2 VR Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107011402ffff or 0x810107011402ffff Severity Info Serviceable...
Page 525 Severity Info Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0491 User Response No action; information only. • 81010701-2d01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (PCH Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted.
Page 526 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0495 User Response No action; information only. • 81010901-1401ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (CPU1 VR Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted.
Page 527 User Response No action; information only. • 81010901-1403ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (DIMM ABC VR Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109011403ffff or 0x810109011403ffff Severity Info...
Page 528 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0495 User Response No action; information only. • 81010902-0701ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (SysBrd 12V) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted.
Page 529 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0499 User Response No action; information only. • 81010b01-1401ffff : Numeric sensor [NumericSensorElementName] going high (upper non- recoverable) has deasserted. (CPU1 VR Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted.
Page 530 User Response No action; information only. • 81010b01-1403ffff : Numeric sensor [NumericSensorElementName] going high (upper non- recoverable) has deasserted. (DIMM ABC VR Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b011403ffff or 0x81010b011403ffff Severity Info...
Page 531 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0499 User Response No action; information only. • 81030006-2101ffff : Sensor [SensorElementName] has asserted. (Sig Verify Fail) This message is for the use case when an implementation has detected a Sensor has asserted. May also be shown as 810300062101ffff or 0x810300062101ffff Severity Info...
Page 532 CIM Information Prefix: PLAT ID: 0508 User Response No action; information only. • 81030108-1301ffff : Sensor [SensorElementName] has deasserted. (PS Heavy Load) This message is for the use case when an implementation has detected a Sensor has deasserted. May also be shown as 810301081301ffff or 0x810301081301ffff Severity Info Serviceable...
Page 533 May also be shown as 8107010f2582ffff or 0x8107010f2582ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0521 User Response No action; information only. • 81070201-0301ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical.
Page 534 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070202-0701ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (SysBrd Vol Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
Page 535 CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070204-0a01ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (PS 1 Fan Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
Page 536 This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702080a01ffff or 0x810702080a01ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response...
Page 537 Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 8107020f-2582ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (I/O Resources) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
Page 538 CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070219-0701ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (SysBrd Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
Page 539 • 8107021b-0302ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (CPU 2 QPILinkErr) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 8107021b0302ffff or 0x8107021b0302ffff Severity Info Serviceable...
Page 540 Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0525 User Response No action; information only. • 81070603-0701ffff : Sensor [SensorElementName] has deasserted the transition to non- recoverable. (Pwr Rail 1 Fault) This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable has deasserted.
Page 541 Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0531 User Response No action; information only. PS1 12V OV Fault : PS1 12V UV Fault : PS1 12Vaux Fault : • 81070608-0a02ffff : Sensor [SensorElementName] has deasserted the transition to non- recoverable.
Page 542 • 810b010c-2581ffff : Redundancy Lost for [RedundancySetElementName] has deasserted. (Backup Memory) This message is for the use case when Redundacy Lost has deasserted. May also be shown as 810b010c2581ffff or 0x810b010c2581ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0803...
Page 543 Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0807 User Response No action; information only. • 810b0509-1301ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has deasserted. (Power Resource) This message is for the use case when a Redundancy Set has transitioned from Non-redundant: Insufficient Resources.
Page 544 SNMP Trap ID CIM Information Prefix: PLAT ID: 0811 User Response No action; information only. • 810b050c-2581ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has deasserted. (Backup Memory) This message is for the use case when a Redundancy Set has transitioned from Non-redundant: Insufficient Resources.
Page 545 This message is for the use case when an implementation has detected a Processor Recovered - IERR Condition. May also be shown as 816f00070302ffff or 0x816f00070302ffff Severity Info Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0043 User Response...
Page 546 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0085 User Response No action; information only. • 816f0009-1301ffff : [PowerSupplyElementName] has been turned on. (Host Power) This message is for the use case when an implementation has detected a Power Unit that has been Enabled.
Page 547 Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3. Make sure that the disk firmware and RAID controller firmware are at the latest level. 4.
Page 548 CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3. Make sure that the disk firmware and RAID controller firmware are at the latest level. 4.
Page 549 CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3. Make sure that the disk firmware and RAID controller firmware are at the latest level. 4.
Page 550 SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3. Make sure that the disk firmware and RAID controller firmware are at the latest level. 4.
Page 551 Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3.
Page 552 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3.
Page 553 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3.
Page 554 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2.
Page 555 Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0185 User Response No action; information only. Firmware Error : Sys Boot Status : • 816f0013-1701ffff : System [ComputerSystemElementName] has recovered from a diagnostic interrupt.
Page 556 CIM Information Prefix: PLAT ID: 0331 User Response No action; information only. • 816f0021-2582ffff : Fault condition removed on slot [PhysicalConnectorElementName] on system [ComputerSystemElementName]. (All PCI Error) This message is for the use case when an implementation has detected a Fault condition in a slot has been removed.
Page 557 • 816f0021-3002ffff : Fault condition removed on slot [PhysicalConnectorElementName] on system [ComputerSystemElementName]. (PCI 2) This message is for the use case when an implementation has detected a Fault condition in a slot has been removed. May also be shown as 816f00213002ffff or 0x816f00213002ffff Severity Info Serviceable...
Page 558 Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0331 User Response No action; information only. • 816f0021-3005ffff : Fault condition removed on slot [PhysicalConnectorElementName] on system [ComputerSystemElementName]. (PCI 5) This message is for the use case when an implementation has detected a Fault condition in a slot has been removed.
Page 559 Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0331 User Response No action; information only. • 816f0028-2101ffff : Sensor [SensorElementName] has returned to normal on management system [ComputerSystemElementName]. (TPM Cmd Failures) This message is for the use case when an implementation has detected a Sensor returned from degraded/ unavailable/failure.
Page 560 No action; information only. • 816f0107-0302ffff : An Over-Temperature Condition has been removed on [ProcessorElementName]. (CPU 2) This message is for the use case when an implementation has detected a Over-Temperature Condition has been Removed for Processor. May also be shown as 816f01070302ffff or 0x816f01070302ffff Severity Info Serviceable...
Page 561 Serviceable Automatically notify support Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0087 User Response No action; information only. • 816f010c-2001ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
Page 562 SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-2003ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 3) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
Page 563 • 816f010c-2005ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2005ffff or 0x816f010c2005ffff Severity Info Serviceable Automatically notify support...
Page 564 Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-2008ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 8) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
Page 565 Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-200affff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
Page 566 No action; information only. • 816f010c-200cffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c200cffff or 0x816f010c200cffff Severity Info Serviceable...
Page 567 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-0401ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 1) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0401ffff or 0x816f010d0401ffff Severity Info...
Page 568 User Response No action; information only. • 816f010d-0403ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 3) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0403ffff or 0x816f010d0403ffff Severity Info Serviceable...
Page 569 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-0406ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 6) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0406ffff or 0x816f010d0406ffff Severity Info...
Page 570 No action; information only. • 816f010d-0408ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 8) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0408ffff or 0x816f010d0408ffff Severity Info Serviceable Automatically notify support...
Page 571 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-040bffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 11) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d040bffff or 0x816f010d040bffff Severity Info...
Page 572 • 816f010d-040dffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 13) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d040dffff or 0x816f010d040dffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID...
Page 573 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010f-2201ffff : The System [ComputerSystemElementName] has recovered from a firmware hang. (Firmware Error) This message is for the use case when an implementation has recovered from a System Firmware Hang. May also be shown as 816f010f2201ffff or 0x816f010f2201ffff Severity Info...
Page 574 1. (Trained technician only) Replace microprocessor n (see Removing a microprocessor and heat sink and Replacing a microprocessor and heat sink). 2. If the problem persists and there is no other CPU with the same error indication, replace the system board. 3.
Page 575 CIM Information Prefix: PLAT ID: 0045 User Response No action; information only. • 816f0207-0302ffff : [ProcessorElementName] has Recovered from FRB1/BIST condition. (CPU 2) This message is for the use case when an implementation has detected a Processor Recovered - FRB1/ BIST condition.
Page 576 May also be shown as 816f020d0401ffff or 0x816f020d0401ffff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. • 816f020d-0402ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName].
Page 577 Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. • 816f020d-0404ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 4) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted.
Page 578 CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. • 816f020d-0406ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 6) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted.
Page 579 This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0408ffff or 0x816f020d0408ffff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response...
Page 580 Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. • 816f020d-040bffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 11) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted.
Page 581 CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. • 816f020d-040dffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 13) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted.
Page 582 • 816f020d-040fffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 15) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d040fffff or 0x816f020d040fffff Severity Info Serviceable...
Page 583 Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0099 User Response No action; information only. • 816f030c-2001ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 1) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2001ffff or 0x816f030c2001ffff Severity Info...
Page 584 SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. • 816f030c-2003ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 3) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2003ffff or 0x816f030c2003ffff Severity Info...
Page 585 This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2005ffff or 0x816f030c2005ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action;...
Page 586 Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. • 816f030c-2008ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 8) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2008ffff or 0x816f030c2008ffff Severity Info...
Page 587 User Response No action; information only. • 816f030c-200affff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 10) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c200affff or 0x816f030c200affff Severity Info Serviceable...
Page 588 Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. • 816f030c-2581ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (All DIMMS) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2581ffff or 0x816f030c2581ffff Severity Info...
Page 589 CIM Information Prefix: PLAT ID: 0230 User Response No action; information only. • 816f040c-2001ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2001ffff or 0x816f040c2001ffff Severity Info Serviceable...
Page 590 May also be shown as 816f040c2003ffff or 0x816f040c2003ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. • 816f040c-2004ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName].
Page 591 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. • 816f040c-2006ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 6) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2006ffff or 0x816f040c2006ffff Severity Info...
Page 592 • 816f040c-2008ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 8) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2008ffff or 0x816f040c2008ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 593 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. • 816f040c-200bffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 11) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c200bffff or 0x816f040c200bffff Severity Info...
Page 594 Prefix: PLAT ID: 0130 User Response No action; information only. • 816f040c-2581ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (All DIMMS) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2581ffff or 0x816f040c2581ffff Severity Info Serviceable...
Page 595 Severity Info Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0063 User Response No action; information only. • 816f0507-0302ffff : [ProcessorElementName] has Recovered from a Configuration Mismatch. (CPU This message is for the use case when an implementation has Recovered from a Processor Configuration Mismatch.
Page 596 Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. • 816f050c-2002ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed.
Page 597 User Response No action; information only. • 816f050c-2004ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 4) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2004ffff or 0x816f050c2004ffff Severity Info...
Page 598 Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. • 816f050c-2007ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 7) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed.
Page 599 Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. • 816f050c-2009ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 9) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed.
Page 600 User Response No action; information only. • 816f050c-200bffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 11) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c200bffff or 0x816f050c200bffff Severity Info...
Page 601 Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. One of the DIMMs : • 816f050d-0400ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 0) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted.
Page 602 SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-0402ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 2) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted.
Page 603 This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0404ffff or 0x816f050d0404ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response...
Page 604 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-0407ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 7) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted.
Page 605 User Response No action; information only. • 816f050d-0409ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 9) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0409ffff or 0x816f050d0409ffff Severity Info Serviceable...
Page 606 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-040cffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 12) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted.
Page 607 CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-040effff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 14) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d040effff or 0x816f050d040effff Severity Info...
Page 608 Severity Info Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0817 User Response No action; information only. • 816f0607-0302ffff : An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName] has deasserted. (CPU 2) This message is for the use case when an SM BIOS Uncorrectable CPU complex error has deasserted.
Page 609 SNMP Trap ID CIM Information Prefix: PLAT ID: 0105 User Response No action; information only. • 816f060d-0400ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 0) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
Page 610 This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0402ffff or 0x816f060d0402ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177...
Page 611 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-0405ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 5) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
Page 612 User Response No action; information only. • 816f060d-0407ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 7) This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0407ffff or 0x816f060d0407ffff Severity Info Serviceable...
Page 613 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-040affff : Array in system [ComputerSystemElementName] has been restored. (Drive 10) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
Page 614 CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-040cffff : Array in system [ComputerSystemElementName] has been restored. (Drive 12) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
Page 615 Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-040fffff : Array in system [ComputerSystemElementName] has been restored. (Drive 15) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
Page 616 Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2002ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 2) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
Page 617 No action; information only. • 816f070c-2004ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 4) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2004ffff or 0x816f070c2004ffff Severity Info Serviceable...
Page 618 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2007ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 7) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
Page 619 Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2009ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 9) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
Page 620 User Response No action; information only. • 816f070c-200bffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 11) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c200bffff or 0x816f070c200bffff Severity Info Serviceable...
Page 621 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. One of the DIMMs : • 816f070d-0400ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
Page 622 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. • 816f070d-0402ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
Page 623 User Response No action; information only. • 816f070d-0404ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0404ffff or 0x816f070d0404ffff Severity Info Serviceable...
Page 624 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. • 816f070d-0407ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
Page 625 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. • 816f070d-0409ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
Page 626 User Response No action; information only. • 816f070d-040bffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d040bffff or 0x816f070d040bffff Severity Info Serviceable...
Page 627 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. • 816f070d-040effff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
Page 628 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. • 816f0807-0301ffff : [ProcessorElementName] has been Enabled. (CPU 1) This message is for the use case when an implementation has detected a Processor has been Enabled. May also be shown as 816f08070301ffff or 0x816f08070301ffff Severity Info...
Page 629 May also be shown as 816f08072584ffff or 0x816f08072584ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0060 User Response No action; information only. One of The CPUs : • 816f0813-2581ffff : System [ComputerSystemElementName]has recovered from an Uncorrectable Bus Error.
Page 630 Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0241 User Response No action; information only. • 816f0813-2584ffff : System [ComputerSystemElementName]has recovered from an Uncorrectable Bus Error. (CPUs) This message is for the use case when an implementation has detected a that a system has recovered from a Bus Uncorrectable Error.
Page 631 Prefix: PLAT ID: 0143 User Response No action; information only. • 816f090c-2002ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 2) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2002ffff or 0x816f090c2002ffff Severity Info...
Page 632 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. • 816f090c-2005ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 5) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2005ffff or 0x816f090c2005ffff Severity Info...
Page 633 SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. • 816f090c-2007ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 7) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2007ffff or 0x816f090c2007ffff Severity Info...
Page 634 This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2009ffff or 0x816f090c2009ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action;...
Page 635 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. • 816f090c-200cffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 12) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c200cffff or 0x816f090c200cffff Severity Info...
Page 636 User Response No action; information only. • 816f0a07-0302ffff : The Processor [ProcessorElementName] is no longer operating in a Degraded State. (CPU 2) This message is for the use case when an implementation has detected a Processor is no longer running in the Degraded state.
Page 637 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. • 816f0a0c-2003ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 3) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
Page 638 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. • 816f0a0c-2005ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
Page 639 User Response No action; information only. • 816f0a0c-2007ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 7) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2007ffff or 0x816f0a0c2007ffff Severity Info...
Page 640 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. • 816f0a0c-200affff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
Page 641 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. • 816f0a0c-200cffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
Page 642: Imm Events That Automatically Notify Support
User Response No action; information only. • 816f0a13-0302ffff : System [ComputerSystemElementName] has recovered from a Fatal Bus Error. (CPU 2 PECI) This message is for the use case when an implementation has detected that a system has recovered from a Bus Fatal Error. May also be shown as 816f0a130302ffff or 0x816f0a130302ffff Severity Info...
Page 643 Table 29. Events that automatically notify Support (continued) Automatically Message String Notify Support Event ID 806f0021-3003ffff Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (PCI 3) 806f0021-3004ffff Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (PCI 4) 806f0021-3005ffff Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName].
Page 644 Table 29. Events that automatically notify Support (continued) Automatically Message String Notify Support Event ID 806f010c-200cffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12) 806f010c-2581ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (All DIMMS) 806f010d-0400ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault.
Page 645 Table 29. Events that automatically notify Support (continued) Automatically Message String Notify Support Event ID 806f020d-0400ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 0) 806f020d-0401ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 1) 806f020d-0402ffff Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName].
Page 646 Table 29. Events that automatically notify Support (continued) Automatically Message String Notify Support Event ID 806f050c-2004ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 4) 806f050c-2005ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) 806f050c-2006ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 647 Table 29. Events that automatically notify Support (continued) Automatically Message String Notify Support Event ID 806f060d-0407ffff Array [ComputerSystemElementName] has failed. (Drive 806f060d-0408ffff Array [ComputerSystemElementName] has failed. (Drive 806f060d-0409ffff Array [ComputerSystemElementName] has failed. (Drive 806f060d-040affff Array [ComputerSystemElementName] has failed. (Drive 806f060d-040bffff Array [ComputerSystemElementName] has failed.
Page 648 System x3300 M4 Installation and Service Guide...
Page 649: Appendix B. Uefi/Post Diagnostic Codes
This section lists all messages that can be sent from UEFI. • I.11002 [I.11002] A processor mismatch has been detected between one or more processors in the system. Explanation: One or More Mismatched Processors Detected Severity Error © Copyright Lenovo 2015, 2018...
Page 650 User Response Complete the following steps: 1. This message could occur with messages about other Processor configuration problems. Resolve those messages first. 2. If the problem persists, ensure that matching processors are installed (i.e., matching option part numbers, etc) 3. Verify that the Processor’s are installed in the correct sockets according to the service information for this product.
Page 651 2. Ensure that all Processors have matching power requirements (such as 65, 95, or 130 Watts) 3. If power requirements match, check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. 4. (Trained Service technician only) Replace Processor. Inspect Processor socket and replace the system board first if socket is damaged •...
Page 652 Severity Error User Response Complete the following steps: 1. Verify that matching processors are installed in the correct processor sockets according to the service information for this product. Correct any mismatch found. 2. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.
Page 653 • I.1800F [I.1800F] A processor family mismatch has been detected for one or more processor packages. Explanation: Processors have mismatched Family Severity Error User Response Complete the following steps: 1. Verify that matching Processors are installed in the correct Processor sockets according to the service information for this product 2.
Page 654 User Response Complete the following steps: 1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat adapter and any attached cables. 2. Move adapter to a different system slot, if available. 3. Check IBM support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.
Page 655 User Response Complete the following steps: 1. Reflash backup UEFI image. 2. If error does not persist no additional recovery action is required. 3. If error persists, or boot is unsuccessful, (Trained service technician only) Replace the system board. • I.3818003 [I.3818003] The CRTM flash driver could not lock the secure flash region. Explanation: CRTM Could not lock secure flash region Severity Info...
Page 656 User Response Complete the following steps: 1. Check system event log for uncorrected DIMM failures and replace those DIMMs. • I.580A5 [I.580A5] Mirror Fail-over complete. DIMM number % has failed over to to the mirrored copy. Explanation: DIMM Mirror Fail-over Detected Severity Info User Response...
Page 657 1. If this node and/or any attached cables were recently installed, moved, serviced or upgraded, a. Reseat Adapter and any attached cables. b. Reload Device Driver c. If device is not recognized, reconfiguring slot to Gen1 or Gen2 may be required. Gen1/Gen2 settings can be configured via F1 Setup ->...
Page 658 1. Check CMM/IMM logs for communication errors and resolve. 2. Reseat system 3. If problem persists escalate to the next level of support • S.3030007 [S.3030007] A firmware fault has been detected in the UEFI image. Explanation: Internal UEFI Firmware Fault Detected, System halted Severity Error User Response...
Page 659 3. Undo recent system changes (settings or devices added). If not recent system changes, remove all options then remove CMOS battery for 30 seconds to clear CMOS contents. Verify that the system boots. Then, re-install options one at a time to locate the problem. 4.
Page 660 1. Continue booting sytem. If system does not reset, manually reset the system. 2. If the error is not reported on the subsequent boot, no additional recovery action is required. 3. If the error persists, continue booting system and reflash UEFI image. 4.
Page 661 1. Could follow an uncorrectable memory error or failed memory test. Check log and service that event first. DIMMs disabled by other errors or actions could cause this event. 2. Verify that the DIMMs are installed in the correct population sequence, according to the service information for this product.
Page 662 7. (Trained service technician only) Remove affected Processor and inspect Processor socket pins for damaged or mis-aligned pins. If damage is found, or this is an upgrade Processor, replace system board. If there are multiple Processor’s, swap Processor’s to move affected Procesor to another Processor socket and retry.
Page 663 Error User Response Complete the following steps: 1. If the Processor or firmware was just updated, check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. 2. (Trained service technician only) If there are multiple Processor’s, swap Processor’s to move affected Processor to another Processor socket and retry.
Page 664 2. Search for the driver menu from System Settings and change settings appropriately. 3. Save settings and restart system. • W.305800A [W.305800A] DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller. Explanation: DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller Severity Warning User Response Complete the following steps: 1.
Page 665 Severity Warning User Response Complete the following steps: 1. Reboot the system. 2. If problem persists, switch to backup UEFI or reflash current UEFI image. 3. (Trained Service Technician Only) Replace system board. • W.3808000 [W.3808000] An IMM communication failure has occurred. Explanation: IMM Communication Failure Severity Warning...
Page 666 4. Check IBM support site for an applicable service bulletin or firmware update that applies to this error. 5. Reflash IMM Firmware. 6. Remove and re-install CMOS battery for 30 seconds to clear CMOS contents. 7. Trained Service technician only) Replace the system board. •...
Page 667 Explanation: DIMM Disabled Severity Info User Response Complete the following steps: 1. If the DIMM was disabled because of a memory fault, follow the procedure for that event. 2. If no memory fault is recorded in the logs and no DIMM connector error LEDs are lit, re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
Page 668 Explanation: Unsupported DIMM Population Severity Error User Response Complete the following steps: 1. Could follow an uncorrectable memory error or failed memory test. Check log and service that event first. DIMMs disabled by other errors or actions could cause this event. 2.
Page 669: Appendix C. Dsa Diagnostic Test Results
The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 405-002-000 : BRCM:TestEEPROM Test Passed The test passed. Recoverable © Copyright Lenovo 2015, 2018...
Page 670 Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 405-003-000 : BRCM:TestInternalMemory Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links –...
Page 671 Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 405-006-000 : BRCM:TestLoopbackPhysical Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website –...
Page 672 Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 405-801-000 : BRCM:TestMIIRegisters Test Aborted The MII register test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links –...
Page 673 Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 405-804-000 : BRCM:TestInterrupt Test Aborted The interrupt test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website –...
Page 674 Verification of status LEDs was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 405-900-000 : BRCM:TestControlRegisters Test Failed A failure was detected while testing internal MAC registers Recoverable...
Page 675 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 676 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 677 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 678: Dsa Brocade Test Results
Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM DSA Brocade test results The following messages can result when you run the Brocade test. Test results for the DSA Brocade test The following messages can result when you run the DSA Brocade test.
Page 679 Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 218-003-000 : Brocade:PCILoopbackTest Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website –...
Page 680 Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 218-006-000 : Brocade:InternalLoopbackTest Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website –...
Page 681 Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 218-802-000 : Brocade:SerdesLoopbackTest Aborted The test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA –...
Page 682 – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 218-805-000 : Brocade:SerdesEthLoopbackTest Aborted The test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA –...
Page 683 2. Verify whether the firmware is at proper level. 3. Rerun the test. 4. If the problem remains, contact your IBM technical-support representative. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 218-901-000 : Brocade:ExternalLoopbackTest Failed A failure was detected during the Loopback test.
Page 684 4. If the problem remains, contact your IBM technical-support representative. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 218-903-000 : Brocade:PCILoopbackTest Failed A failure was detected during the Loopback test. Recoverable...
Page 685 – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 218-905-000 : Brocade:SerdesEthLoopbackTest Failed A failure was detected during the Loopback test. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1.
Page 686: Dsa Checkpoint Panel Test Results
Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 180-801-000 : Check-point Panel Test Aborted Check-point Panel Test Aborted. BMC is unable to verify that the operator information panel cable is connected.
Page 687: Dsa Cpu Stress Test Results
5. Run the test again. 6. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM DSA CPU stress test results The following messages can result when you run the CPU stress test.
Page 688 6. If the system has stopped responding, turn off and restart the system and then run the test again. 7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 689 6. If the system has stopped responding, turn off and restart the system and then run the test again. 7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 690: Dsa Emulex Adapter Test Results
6. If the system has stopped responding, turn off and restart the system and then run the test again. 7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM DSA Emulex adapter test results The following messages can result when you run the Emulex adapter test.
Page 691 Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 516-002-000 : ELXUCNA: ELXUCNA: NIC LED(Beacon)Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links –...
Page 692 Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 516-802-000 : ELXUCNA: ELXUCNA: NIC LED(Beacon)Test Aborted Verification of status LEDs was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links –...
Page 693: Dsa Exa Port Ping Test Results
2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 694 Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 401-801-000 : EXA Port Ping Test Aborted EXA Port Ping Test Aborted. Unable to get device base address.
Page 695: Dsa Hard Drive Test Results
2. Make sure that the scalability cable connections are as per specification. 3. Make sure that DSA and BIOS/uEFI are at the latest level. 4. If the problem remains, contact your technical-service representative. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 696 Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 217-800-000 : HDD Test Aborted HDD Test Aborted. The test was canceled. Recoverable Severity Warning Serviceable Automatically notify support...
Page 697: Dsa Intel Network Test Results
5. If the problem remains, contact your technical-support representative. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM DSA Intel network test results The following messages can result when you run the Intel network test.
Page 698 Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 406-003-000 : IANet:Interrupts Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links –...
Page 699 Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 406-801-000 : IANet:EEPROM Test Aborted EEPROM test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links –...
Page 700 Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 406-804-000 : IANet:Loopback Test Aborted Loopback test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website –...
Page 701 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 702: Dsa Lsi Hard Drive Test Results
4. Rerun the test. 5. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 703: Test Results For The Dsa Lsi Hard Drive Test
• 407-000-000 : LSIESG:DiskDefaultDiagnostic Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 407-800-000 : LSIESG:DiskDefaultDiagnostic Test Aborted The test was canceled. Recoverable Severity...
Page 704: Dsa Mellanox Adapter Test Results
3. Verify whether the firmware is at the latest level. 4. Rerun the test. 5. If the problem remains, contact your IBM technical-support representative. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM DSA Mellanox adapter test results The following messages can result when you run the Mellanox adapter test.
Page 705 Port Test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 408-801-000 : MLNX:MLNX_DiagnosticTestIBPort Test Aborted Port Test was canceled. Recoverable Severity Warning...
Page 706: Dsa Memory Isolation Test Results
2. If these condition was met but the test keeps failing the port's adapter might be faulty. 3. Try replacing the adapter and repeating the test. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM DSA memory isolation test results The following messages can result when you run the memory isolation test.
Page 707 Quick/Full Memory Test CPU 1 Passed. Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 201-000-002 : Standalone Memory Test Passed Quick/Full Memory Test CPU 2 Passed. Recoverable...
Page 708 Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 201-811-000 : Standalone Memory Test Aborted Unable to Locate SMBIOS key "_SM_". Recoverable Severity Warning Serviceable Automatically notify support...
Page 709 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 710 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 711 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 201-812-002 : Standalone Memory Test Aborted Memory test is not supported for this system.
Page 712 – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 201-813-000 : Standalone Memory Test Aborted Chipset Error: Can not turn OFF ECC error reporting in CPU. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
Page 713 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 714 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 715 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 716 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 717 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 718 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 719 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 720 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 721 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 722 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 201-819-001 : Standalone Memory Test Aborted The start-end address ranges in the restricted area of the memory.
Page 723 – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 201-819-003 : Standalone Memory Test Aborted The start-end address ranges in the restricted area of the memory. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
Page 724 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 725 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 726 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 727 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 728 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 729 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 730 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 731 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 732 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 733 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 734 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 735 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 201-844-000 : Standalone Memory Test Aborted Chipset Error: Problem in masking MSR machine check control MASK registers.
Page 736 – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 201-844-002 : Standalone Memory Test Aborted Chipset Error: Problem in masking MSR machine check control MASK registers. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
Page 737 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 738 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 739 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 740 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 741 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 742 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 743 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 744 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 745 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 746 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 201-862-003 : Standalone Memory Test Aborted No OEM1 structure found. Recoverable...
Page 747 – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 201-863-001 : Standalone Memory Test Aborted No IBMERROR key in OEM1 structure. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
Page 748 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 749 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 750 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 751 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 752 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 753 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 754 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 755 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 756 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 757 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 201-868-002 : Standalone Memory Test Aborted EFI/SAL: Buffer allocated in GetMemoryMap too small.
Page 758 – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 201-869-000 : Standalone Memory Test Aborted EFI/SAL Invalid parameter from GetMemoryMap function. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
Page 759 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 760 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 761 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 762 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 763 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 764 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 765 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 766 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 767 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 768 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 201-885-001 : Standalone Memory Test Aborted Processor does not support MTRR register manipulation. Can not write to memory without cache.
Page 769 – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 201-885-003 : Standalone Memory Test Aborted Processor does not support MTRR register manipulation. Can not write to memory without cache. Recoverable Severity Warning Serviceable Automatically notify support...
Page 770 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 771 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 772 Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 201-899-002 : Standalone Memory Test Aborted Memory Diagnostics Test Aborted by user. Recoverable Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website –...
Page 773 6. Make sure that all DIMMs are enabled in the Configuration/Setup Utility program. 7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 774 6. Make sure that all DIMMs are enabled in the Configuration/Setup Utility program. 7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 775: Dsa Memory Stress Test Results
• 202-000-000 : MemStr Test Passed Test Passed. Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 202-801-000 : MemStr Test Aborted Internal program error. Recoverable Severity...
Page 776 Memory size is insufficient to run the test. At least 1 GB is required. Recoverable Severity Warning Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 202-803-000 : MemStr Test Aborted User pressed Ctrl-C. Recoverable...
Page 777: Dsa Nvidia Gpu Test Results
7. Execute the standard DSA memory diagnostics to validate all memory. 8. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 778 Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 409-003-000 : Nvidia::DiagnosticServiceProvider::Bandwidth Test Passed Nvidia GPU Bandwidth test passed. Recoverable Severity Event Serviceable Automatically notify support Related links –...
Page 779 Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 409-006-000 : Nvidia::DiagnosticServiceProvider::Binomial Test Passed Nvidia GPU Binomial test passed. Recoverable Severity Event Serviceable Automatically notify support Related links –...
Page 780 Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 409-804-000 : Nvidia::DiagnosticServiceProvider::Query Test Aborted Nvidia GPU Query test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links –...
Page 781 Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 409-900-000 : NVIDIA User Diagnostic Test Failed NVIDIA User Diagnostic Test Failed. Recoverable Severity Event Serviceable Automatically notify support User Response Complete the following steps: 1.
Page 782 4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of system issues can cause diagnostic failure. 5. If the problem remains, contact your IBM technical-support representative. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 783: Dsa Optical Drive Test Results
4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of system issues can cause diagnostic failure. 5. If the problem remains, contact your IBM technical-support representative. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 784 Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 215-801-000 : Optical Drive Test Aborted Optical Drive Test Aborted. Unable to communicate with driver. Recoverable Severity...
Page 785 3. Run the test again. 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 786 4. Run the test again. 5. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 787: Dsa System Management Test Results
3. Run the test again. 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 788: Test Results For The Dsa System Management Test
IMM I2C Test Passed. Recoverable Severity Event Serviceable Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 166-801-001 : IMM I2C Test Aborted IMM returned incorrect response length. Recoverable...
Page 789 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA –...
Page 790 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA –...
Page 791 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA –...
Page 792 – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 166-810-001 : IMM I2C Test Aborted Request data length invalid. Recoverable Severity Warning Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1.
Page 793 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA –...
Page 794 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 166-815-001 : IMM I2C Test Aborted Invalid data field in Request.
Page 795 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA –...
Page 796 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA –...
Page 797 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA –...
Page 798 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – Lenovo Support website – Latest level of DSA –...
Page 799: Dsa Tape Drive Test Results
3. Run the test again. 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 800 Automatically notify support Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM • 264-901-000 : Tape Test Failed An error was found in the tape alert log. Recoverable Severity Error Serviceable Automatically notify support...
Page 801 4. Rerun the test after upgrading to the latest firmware level. 5. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 802 5. Rerun the test after upgrading to the latest firmware level. 6. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 803 8. Run the test again. 9. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM •...
Page 804 Complete the following steps: 1. Make sure that medium is present. 2. Clean the tape drive using the appropriate cleaning media and install new media. Related links – Lenovo Support website – Latest level of DSA – Latest level of BMC/IMM...
Page 805: Appendix D. Getting Help And Technical Assistance
Before you call, make sure that you have taken these steps to try to solve the problem yourself. If you believe that you require warranty service for your Lenovo product, the service technicians will be able to assist you more efficiently if you prepare before you call.
Page 806: Using The Documentation
• Secure upload with the system serial number: http://www.ecurep.ibm.com/app/upload_hw Creating a personalized support web page You can create a personalized support web page by identifying Lenovo products that are of interest to you. To create a personalized support web page, go to http://www.ibm.com/support/ mynotifications .
Page 807: Software Service And Support
IBM is Lenovo's preferred service provider for the System x, Flex System and NeXtScale System products. You can receive hardware service through your Lenovo reseller or from IBM. To locate a reseller authorized by Lenovo to provide warranty service, go to http://www.ibm.com/partnerworld...
Page 808 System x3300 M4 Installation and Service Guide...
Page 809: Appendix E. Notices
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Page 810: Trademarks
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/...
Page 811: Particulate Contamination
If Lenovo determines that the levels of particulates or gases in your environment have caused damage to the device, Lenovo may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.
Page 812: Electronic Emission Notices
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.
Page 813: Germany Class A Statement
Klasse A. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4:Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A.
Page 814: Japanese Electromagnetic Compatibility Statements
Japanese electromagnetic compatibility statements Japan VCCI Class A statement Japanese Electrical Appliance and Material Safety Law statement (for detachable AC power cord) JEITA harmonics guideline - Japanese Statement for AC power consumption (W) JEITA harmonics guideline - Japanese Statement of Compliance for Products Less than or Equal to 20A per phase JEITA harmonics guideline - Japanese Statement of Compliance for Products More than 20A Korea Communications Commission (KCC) statement...
Page 815: Russia Electromagnetic Interference (Emi Class A Statement
Russia Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission statement Taiwan Class A compliance statement Appendix E. Notices...
Page 816: Taiwan Bsmi Rohs Declaration
Taiwan BSMI RoHS declaration System x3300 M4 Installation and Service Guide...
Page 817: Index
17, 20 use to apply current firmware and device-driver updates video bezel rear removing 39, 191 connectors replacing Ethernet blue screen capture features 10, 92 hard disk drive backplane blue-screen capture feature © Copyright Lenovo 2015, 2018...
Page 818 internal cable routing program, overview on the rear of the server DSA event log rear DSA log DSA Portable 121, 129 connectors, external system board DSA Preboot 121, 129 connectors, internal system board DSA Preboot diagnostic program contamination, particulate and gaseous 5, 7, 799 DSA, sending data controllers...
Page 819 World Wide Web expansion from World Wide Web bays sending diagnostic data external, system board connectors sources of how to send DSA data to Lenovo Human Interface Infrastructure configuration utility program humidity hypervisor flash device installing simple-swap problems...
Page 820 39, 193 obtaining Lenovo XClarity Administrator the IP address for the IMM updating online documentation Lenovo, next generation technology online publication light path diagnostics online publications local area network (LAN) 10, 12 operating-system event log locator button...
Page 821 145, 152 structural parts serial port Tier 1 CRUs software removing the bezel troubleshooting replacement parts for the server undetermined replacing USB port 2.5-inch backplane video 141, 152 © Copyright Lenovo 2015, 2018...
Page 822 SAS power cable routing handling 38, 171 SAS/SATA HDD structural parts replacing removing and replacing sending diagnostic data support web page, custom sending DSA data to Lenovo symmetric multiprocessing 10, 12 serial and model number system location error LED front 17–18 serial connector...
Page 823 Universal Serial Bus (USB) problems working inside the server with the power on 38, 171 UpdateXpress System Packs 16, 102 updating DMI/SMBIOS Lenovo XClarity Administrator server configuration x3300 Systems Director introduction the server configuration © Copyright Lenovo 2015, 2018...
Page 824 System x3300 M4 Installation and Service Guide...

This manual is also suitable for:

System x3300 m47382

Lenovo x3300 M4 7382 Installation And Service Manual

Safety

Chapter 1. The Lenovo System X3300 M4 Type 7382 Server

Chapter 2. Installing Optional Devices

Chapter 3. Configuration Information and Instructions

Chapter 4. Troubleshooting

Chapter 5. Parts Listing, Lenovo System X3300 M4 Type 7382

Chapter 6. Removing and Replacing Components

Appendix A. Integrated Management Module II (IMM2) Error Messages

Appendix B. UEFI/POST Diagnostic Codes

Appendix C. DSA Diagnostic Test Results

Appendix D. Getting Help and Technical Assistance

Appendix E. Notices

Index

Quick Links

Troubleshooting

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Summary of Contents for Lenovo x3300 M4 7382