Technical Support; Troubleshooting; Restoring Default Parameters; Updating The Firmware Via Usb Cable Locally - Eldes ESIM384 Installation Manual

36. tECHnICal SUPPort

36.1. troubleshooting

Indication
Indicator StAt is off
Indicator NetW is off or flashing
System does not send any SMS text messages
and/or does not ring
Received SMS text message "Wrong syntax"
Missing temperature indication in Info SMS text
message/eKB2 keypad
24H and/or Fire zones do not work
No sound during remote listening
For product warranty repair service please , contact your local retail store where this product was purchased.
If your problem could not be fixed by the self-guide above, please contact your local distributor. More up to date information about your device
and other products can be found at the manufacturer's website www.eldesalarms.com

36.2. restoring Default Parameters

1. Disconnect the power supply and backup battery.
2. Short circuit (connect) DeF pins.
3. Power up the device for 7 seconds.
4. Power down the device.
5. Remove short circuit from DeF pins.
6. Parameters restored to default.

36.3. Updating the firmware via USB Cable locally

1. Disconnect the power supply and backup battery.
2. Short circuit (connect) DeF pins.
3. Connect the device via USB cable to the PC.
4. Power up the device.
5. the new window must pop-up where you will find the .bin file. Otherwise open My Computer and look for Boot Disk drive.
6. Delete the .bin file found in the drive.
7. Copy the new firmware .bin file to the very same window.
8. Power down the device.
9. Unplug USB cable.
10. Remove short circuit from DeF pins.
11. Power up the device.
12. Firmware updated.
172 172 EN
Possible reason
· No mains power
· Wiring done improperly
· Blown fuse
· Missing SIM card
· PIN code is enabled
· SIM card is inactive
· Disconnected antenna
· GSM network signal too weak
· GSM network unavailable
· Microcontroller is not started due to electrical mains noise or static discharge
· SIM card credit balance depleted
· Incorrect SMS centre phone number
· No GSM network signal
· User number is not added (or control from any phone number is disabled)
· SIM card changed before disconnecting main power supply or backup battery
· Incorrect SMS text message structure
· extra space character might be typed in SMS text message
· temperature sensor not connected
· temperature sensor broken
· Connection wires too long
· Specified zone must be enabled by SMS, ELDES Configuration, eKB2, eKB3 or eK-
B3W/eWKB4
· Microphone not connected
· Improper microphone connection
ESIM384 Installation and Configuration Manual v1.1