Splicecom S8000/718 Installation & Maintenance Manual page 289

Installation and Maintenance Manual
6 Select the Reboot Callserver button, and the call server will reboot and the configuration of the
system will be as per the backup file.
Please note: a backup of the configuration from a 5100 Call server cannot be sent to a 5108 Call Server
and vice versa, as well as a backup from a 4100 Call Server cannot be sent to a Remote Call Server and
vice versa.
Using a backup file on a different Call Server
If a backup file is to be sent to a different Call Server when, for example, taking a pre-prepared
configuration to a customer's site the following steps can be performed:
1 Make a copy of the backup file and rename it newdatabase.txt.
2 Place newdatabase.txt into the /ftp directory of the new Call Server as described in the Send a
backup file to a Call Server section from page 284.
3 Telnet on to the system via Root as described in the Root Access to a Call Server section on page
272
4 Enter the command /ftp/ChangeMac (You can actually enter /ftp/Ch<TAB>).
5 This will run a short script that will change the MAC address within the file newdatabase.txt with
that of the new Call Server.
6 Perform a normal reboot of the Call Server either via the Reset switch or enter the command
poweroff in your telnet session.
Swapping faulty units
If a module or IP phone connected to the system is faulty and is to be replaced the following steps will
need to be taken. It is recommended that a like for like swap is always made, eg a 5315 Phone for a 5315
Phone, a PCS 562 with another PCS 562 and so on. Before connecting any new hardware to the system
ensure that Auto Add Phones is turned off (as described in the Using Auto Add Phones section from
page 13).
Call Server
If you still have access to the original Call Server make a backup of the configuration, voicemail, web
pages, WAV files etc as described above. Otherwise you will need to have access to backups created
prior to the Call Server failure.
1 Replace the original Call Server module with the new one but do not connect it to the network at
this time.
2 Send the backup file you wish to use to the Call Server as described in the Restore the system from
a backup file section from page 284. Ensure the file is called newdatabase.txt.
3 Telnet on to the system via Root as described in the Root Access to a Call Server section on
page 272
4 Enter the command /ftp/ChangeMac (You can actually enter /ftp/Ch<TAB>).
5 This will run a short script that will change the MAC address within the file newdatabase.txt with
that of the new Call Server.
6 Perform a normal reboot of the Call Server either via the Reset switch or enter the command
poweroff in your Telnet session.
7 After the Call Server has been rebooted and its configuration has been loaded you will need to go
back into the configuration (the Call Server will still be 192.168.0.1) and set the required IP address
and DHCP parameters.
Maintenance & Troubleshooting
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