Splicecom S8000/718 Installation & Maintenance Manual page 241

Installation and Maintenance Manual
Please note that the Voicemail Enabled field must be ticked to allow callers to be automatically transferred
to voicemail (please refer to the Enabling voicemail section from page 233 for further details.)
Routing Department Calls to a Recorded Message
Callers can be played a message rather than be routed to the Department's voicemail box. This can be
configured as follows:
1 Format the WAV file to be used as CCITT A-Law 8.000kHz 8bit mono.
2 Using FTP via a browser or Command Prompt log in as Admin on the relevant Call Server as
described in the Admin Access to a Call Server section from page 273.
If you are using a browser, copy the wav file into this area.
If you are using the Command Prompt:
a Place the WAV file in the root, eg C:\
b In the Command Prompt enter
from root to the ftp directory.
c After receiving the Transmission Complete message enter
3 In Manager select Departments
4 From the Departments list select the Department required
5 Select the Voicemail page
6 In the Voicemail Target field enter !Play:<wav file name>, eg !Play:salesmsg.wav
7 Select Update or Apply when ready
Please note that !Play will play the message once and !PlayLoop will repeat the message until the call is
ended.
Using the Assistant Telephone Number
Each Department can be configured with an internal or external number to which callers can be
transferred if they do not wish to leave a message. The caller can activate the Assistant Telephone
number by pressing 0 during or after the Department's greeting. It is recommended that the
Department's greeting is amended to inform the callers of this facility.
1 In Manager select Departments
2 From the Departments list select the Department required
3 Select the Voicemail page
4 In the Voicemail Assistant Telephone Number field enter the internal or external number to which
callers are to be transferred.
Working with Voicemail
Installation and Maintenance Manual v4/0615/10
put <filename>.wav
, eg put salesmsg.wav, to copy the file
Quit
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