Call Recording - Splicecom S8000/718 Installation & Maintenance Manual

Installation and Maintenance Manual

Call Recording

The voicemail application provides the ability to automatically record calls on the maximiser system. This
applies to incoming calls to Users, Departments, specific DDI numbers and outgoing calls made by Users.
In addition, Users can manually record any call they wish via their PCS 58x/57x/56x/55x, PCS 410/400, PCS
100, PCS 60, PCS 50 or PCS Operators Console. The resulting recording will be normally stored as a
message in their voicemail box and can be accessed in the same way as normal voicemail messages.
Please refer to the relevant PCS User manual for further details. Alternatively, Call Recordings can be
utilised by external applications, such as Vision or SpliceRecord.
Please note that to use the Call Recording facility:
The relevant User or Department will require a MessageBox licence (however voicemail does not
need to be enabled.)
The Recording Server option must be enabled within the relevant Voicemail Port. Please refer to the
Voicemail Ports section from page 211 for further information.
A User's User Class field can be used to disable manual call recording. Please refer to the
Configuring a User section from page 95 for further details.
Trunk recording is only available on the 5 Series Call Servers.
Recording Departmental Calls
Each Department has the facility to record calls either for the Department as a whole or for a particular
group of Users. The calls are recorded as voicemail messages for that Department and are accessed in
the same way as normal voicemail messages.
To enable recording for a Department follow these steps:
1 In Manager select Departments
2 From the Departments list select the Department required
3 Select the Voicemail page
4 From the Record Mode list box select one of the following modes:
a Resource – at present will also record all calls
b Mandatory – to record all calls
c Random – to record a random number of calls in line with the Record Rate
d Trunk – to record all incoming external calls. The User will not be able to turn off recording via
their handset. A User can record incoming internal calls by pressing the Record button/icon
on their handset. (This facility is not available on the 5108 or 4 series modules.)
e Disable – calls will not be recorded
5 If using Random record mode in the Record Rate field set a figure here for the number of calls
recordings are to be made within (eg setting 5 will record 1 in 5 calls)
6 Select Update or Apply when ready.
To enable recording for a Department for a specific group of Users to define the user/users that will be
subject to call recording follow these steps:
1 In Manager, firstly create a Group containing the relevant Users
2 Then select Departments
3 From the Departments list select the Department required
4 Select the Voicemail page
5 Select the Record Group field
6 From the Select Group list select the Group required. This Group will appear in the Record Group
field.
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Working with Voicemail
Installation and Maintenance Manual v4/0615/10