Routing Calls Via A Department - Splicecom S8000/718 Installation & Maintenance Manual

Installation and Maintenance Manual
Pick up a call to a member of a Group via a Dial Plan entry
A Dial Plan entry similar to this example can be created to
allow Users to pick up the longest waiting call ringing for
a User that is a member of a Group. This will pick up any
internal call, DDI or Department call to a member of the
Group.
The name of the Group is entered in the Translate To
field.
For further information on creating Dial Plan entries please refer to Working with Dial Plans section from
page 130.

Routing calls via a Department

A Department is used to determine how calls will be presented to a Group. By default, a Department
called Main containing MainGroup as its Distribution Group is created. All incoming calls are routed to
this Department until configured otherwise.
Creating a Department
Once a Group has been created a Department is then created to determine how calls will be presented
to the Group.
1 In Manager select Departments
2 A list of the current Departments are displayed
3 Click on the Add button
4 In the Name field enter a unique name for the Department, use alphanumeric characters only,
begin with a letter and do not use any punctuation. This Name is used to identify a call to this
Department in Caller Display.
5 If required, in the Description field enter text that will help to identify the Department
6 In the Telephone Number field enter a unique extension number that will be used to route calls to
this Department. Ensure that this number is not the same as an existing extension number.
7 Select Update when ready.
8 The new Department will be listed in the Departments List
Each Department created will be listed in the Departments directory on a PCS 58x/57x/56x/55x, 410/400,
100, 60 and 50 unless Ex Directory is ticked which is available within the Department's General page. This
option is useful when creating a Department that will not be dialled by users of the system.
146
Configuring system functionality
Installation and Maintenance Manual v4/0615/10