Splicecom S8000/718 Installation & Maintenance Manual page 164

Installation and Maintenance Manual
(Please refer to the relevant User Manual for details on how to handle a call waiting via a PCS 50, 60,
410/400, PCS 55x or 58x/57x/56x.)
Using a DDI Plan to Route calls to the Department
External calls to a Department can be routed via a DDI entry. (Please refer to the Working with DDI Plans
from page 195 for further details.)
1 In Manager select DDI Plans
2 Select the DDI Plan required
3 Select Add DDI Entry
4 Select the new DDI Entry
5 In the Number Match field enter the DDI number
to be used
6 From the Bearer Capability list box select Voice
7 In the Translate To field enter the extension
number or name of the Department
8 Select Update or Apply when ready.
Pick up a Department call via a Dial Plan entry
A Dial Plan entry can be created similar to this example
that will allow Users to pick up the longest waiting call
ringing for a Department.
The Extension number or Department Name can be used
in the Translate To field.
Using an Out of Office Message
When all members of a Department are out of the office, in a meeting for example, they may wish to
inform internal callers of their whereabouts. An Out of Office message can be configured, such as "In
meeting until 4.30 pm", and this will be displayed on the caller's PCS 50, 60, 100, 410/400, PCS 55x,
56x/57x/58x.
This feature can be set up as follows:
1 In Manager select Departments
2 From the Departments list select the Department required
3 Select the General page
4 From the Out of Office list box select the mode required, eg In Meeting.
5 In the Out of Office Message field enter the text to appear with the above selection, eg until
4.30 pm.
160
Configuring system functionality
Installation and Maintenance Manual v4/0615/10